Program Management Professional Handbook PDF

Table of Contents
How to Use the PgMP Certification Handbook .......................................................................1

About PMIs Certification Program ...........................................................................................3
Overview of the PgMP Credentials............................................................................................4
About the PgMP Certification ....................................................................................................4
Timeline of the PgMP Certification Process ..............................................................................5
PgMP Role Delineation (Job Analysis) ......................................................................................6
PgMP Eligibility Requirements ..................................................................................................7
PgMP Application & Payments ..................................................................................................8
How to Complete the Online Application ...................................................................................8
How to Record Your Experience on the Application..................................................................9
Tips for Completing the Experience Summaries..................................................................11
Application Processing ............................................................................................................12
PgMP Certification Fees .........................................................................................................13
How to Submit Payment ..........................................................................................................14
PgMP Refund Policy ...............................................................................................................15
PMI Audit Process ....................................................................................................................16
PMI Audit Process...................................................................................................................16
All About PgMP's Two Evaluations .........................................................................................17
Evaluation 1Panel Review ...................................................................................................17
Evaluation 2Examination Information ..................................................................................18
Examination Blueprint .............................................................................................................19
Exam Policies & Procedures ...................................................................................................20
Examination Administration .....................................................................................................20
Special Accommodations for the Examination ........................................................................21
Legal Restrictions on Taking the Examination ........................................................................22
Examination Eligibility .............................................................................................................23
How to Schedule Your Examination ........................................................................................24
Rescheduling/Cancellation Policy for CBT Exams ..................................................................27
Rescheduling/Cancellation Policy for PBT Exams ..................................................................28
Extenuating Circumstances ....................................................................................................29
PMI Examination Security & Confidentiality ............................................................................30
Examination Site Requirements & Instructions .......................................................................31
Examination Report.................................................................................................................35
Reexamination ........................................................................................................................37
Certification Policies & Procedures ........................................................................................38
Certification Complaints Process ............................................................................................38
Certification Appeals Procedure ..............................................................................................38
Use of Your PgMP Certification...............................................................................................39
Continuing Certification Requirements (CCR) Program .......................................................40
CCR Program Overview ...........................................................................................................40
PMI Code of Ethics & Professional Conduct ..........................................................................41
PMI Certification Application/Renewal Agreement ................................................................42
How to Use the PgMP Certification Handbook
This handbook contains information on how you can apply for the globally recognized, highly valued
PgMP certification. This handbook applies to both computer-based and paper-based testing candidates.
PMI requires that all PgMP certification applicants read this entire handbook. The purpose of this
handbook is to provide you with important information about the policies and procedures for obtaining
and maintaining the PgMP certification.
The features in this handbook allow you to:

Find information on each policy or procedure by clicking on a topic in the left navigation bar.
Find tips and important information by reading NOTES throughout the handbook.
Access the online application system by clicking on links within this handbook.
PMI CONTACT INFORMATION

For general information about the Certification Program, contact the
Customer Care Service Center in your region.
PMI Customer Care email:

customercare@pmi.org
PMI Certification Complaints email:
certcomplaints@pmi.org
Use the Online Certification system to apply:
https://certification.pmi.org
Use the Online Continuing Certification Requirements (CCR) system

for certification maintenance:
https://ccrs.pmi.org/
PgMP Certification Handbook last updated 12 December 2016.
2007-2016 Project Management Institute, Inc. All rights reserved.

Revised: 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016
PMI, the PMI logo, Making project management indispensable for business results, PMBOK, CAPM, Certified Associate
in Project Management (CAPM), PMP, Project Management Professional (PMP), Project Management Professional, the
PMP logo, PgMP, Program Management Professional (PgMP), PMI-RMP, PMI Risk Management Professional (PMI-
RMP), PMI-SP, PMI Scheduling Professional (PMI-SP), PMI-ACP, PMI Agile Certified Practitioner (PMI-ACP), PfMP
and Portfolio Management Professional (PfMP) are marks of Project Management Institute, Inc.
For a comprehensive list of PMI marks, contact the PMI Legal Department.
PgMP Certification Handbook revised 12 December 2016 1

2007-2016 Project Management Institute Inc. All rights reserved.
About PMIs Certification Program
PMI offers a comprehensive certification program for practitioners with different levels of education and experience.
The certifications are developed and maintained through a vigorous process.
The certification program includes:
Certified Associate in Project Management (CAPM) certification
PMI Agile Certified Practitioner (PMI-ACP) certification
PMI Risk Management Professional (PMI-RMP) certification
PMI Scheduling Professional (PMI-SP) certification
Portfolio Management Professional (PfMP) certification
Program Management Professional (PgMP) certification
Project Management Professional (PMP) certification
PMI Professional in Business Analysis (PMI-PBA) certification
PMI understands the importance of impartiality in carrying out its certification activities, manages conflict
of interest and ensures the objectivity of its certification activities.
PMIs certifications are distinguished by their global development and application, which makes them transferable
across industries and geographic borders. The strength of PMIs certifications is that they are portable and not tied
to any single method, standard or organization.
PMIs certification program is designed to ensure that all certification holders have demonstrated their competence
through fair and valid measures. Steps are taken to ensure only the most reliable testing measures are used in the
assessment of candidates. For example, interviews can be influenced by how difficult the interviewer tends to be,
how well the candidate is performing that day, and even how many questions the interviewer asks along the same
line of questioning.
PMI certifications are also developed by project management practitioners for practitioners. The certification
program is driven by the thousands of certification holders who volunteer to spend time constructing and refining
the exam questions used by PMI. These volunteers represent the diversity of PMIs market, coming from every
region of the world, industry, job level and experience level.
The exam questions are monitored through industry-standard statistical procedures, also overseen by volunteers.
Finally, PMIs entire certification program is supervised by the Certification Governance Council (CGC), a
committee of PMI certification holders who have a Board mandate to oversee PMIs certifications.
A candidate is assessed by examining his or her competence using:
Reviewing Education and Experience A combination of education and/or experience in project
management is required for each certification. For example, the PMP requires both training specifically in
project management and experience in the role of a project manager by leading and directing project
teams, while delivering project results.
Testing Competence The candidate is required to apply project management concepts and experience
to potential on-the-job situations through a series of scenario-based questions.
Ongoing Development Maintenance of a PMI certification requires the accumulation of ongoing
professional development and education or, in the case of the CAPM certification, recertification.
PMI Certification Department Mission

Initiate, establish, evaluate, maintain and administer a professional certification program
to promote and support project management practitioners and the profession.

Overview of the PgMP Certification
About the PgMP Certification
The PgMP certification recognizes advanced experience, skill and performance in the oversight of
multiple, related projects and their resources aligned with an organizational objective. PgMP certification
holders oversee the success of a program a way to group multiple, related projects to achieve benefits
that may not be realized if the projects were managed in a stand-alone fashion.
As project managers advance in their careers, the experience they gain in managing multiple, related
projects and making decisions that advance strategic and business objectives demonstrates this
competence. As employers demand program managers who can support the strategic objectives of the
organization, PgMP certification holders will gain a distinct advantage in employment and promotional
opportunities over their peers.
PgMP Certifying Process Overview
You must pass two evaluations to obtain the PgMP certification. This process takes approximately four
weeks to complete.
Evaluation 1Panel Review: The initial evaluation occurs through an extensive application review
during which a panel of certified program managers will assess your professional experience based on
your responses to the Program Management Experience Summaries provided on the application.
Evaluation 2Multiple-Choice Examination: The next step occurs with the multiple-choice
examination in which you will be called upon to demonstrate your competence in both situational and
scenario-based questions.

Timeline of the PgMP Certification Process

PgMP Role Delineation (Job Analysis)
PMI conducts Role Delineation Studies for each certification every five to seven years. A third party,
independent of PMI, conducts the study, which includes volunteer project management professionals
from around the world. These individuals discuss the specific roles associated with each certification and
the tasks and responsibilities that are expected to be performed within that role. In other words, a Role
Delineation is a job analysis. It also provides a blueprint for the exam and links the exam questions to the
role.
The PgMP Role Delineation states that candidates for the PgMP certification:
Under minimal supervision, program managers are responsible and accountable for the
coordinated management of multiple, related projects directed toward strategic business and
organizational objectives. These programs contain complex activities that may span functions,
organizations, geographic regions and cultures. Program managers build credibility, establish
rapport and maintain communication with stakeholders at multiple levels, including those external
to the organization.
Program managers define and initiate projects and assign project managers to manage cost,
schedule and performance of component projects, while working to ensure the ultimate success
and acceptance of the program. Program managers maintain continuous alignment of program
scope with strategic business objectives, and make recommendations to modify the program to
enhance effectiveness toward the business result or strategic intent. Program managers are
responsible for determining and coordinating the sharing of resources among their constituent
projects to the overall benefit of the program.
Program managers possess the knowledge and skills needed to be effective in the project,
business and/or government environments, and to make decisions that accomplish strategic
objectives. In addition, the program manager should have advanced skills in finance, cross-
cultural awareness, leadership, communication, influence, negotiation and conflict resolution.

PgMP Eligibility Requirements
To be eligible for the PgMP certification, you must meet certain educational and professional
experience requirements. All project and program management experience must have been accrued
over the last 15 consecutive years.
Educational
Project Management Experience Program Management Experience
Background
Secondary diploma Minimum four years (6,000 hours) Minimum seven years (10,500 hours)
(high school diploma, of unique non-overlapping of unique non-overlapping
associates degree or professional project management professional program management
global equivalent) experience* experience**
OR
Educational
Project Management Experience Program Management Experience
Background
Four-year degree Minimum four years (6,000 hours) Minimum four years (6,000 hours) of
(bachelors degree, of unique non-overlapping unique non-overlapping professional
global equivalent or professional project management program management experience**
higher degree) experience*
*Project Management Experienceas identified under the five Process Groups defined in A Guide to the Project Management
Body of Knowledge (PMBOK Guide).
**Program Management Experiencefor each program listed, there must be at least two corresponding projects that share the
common strategic goal and budget of the program.

PgMP Application & Payment
How to Complete the Online Application

PMI encourages you to use the online certification system to apply for all certifications. A printable
version of the application is available on a case-by-case basis. Please contact Customer Care to submit
a request.
Before you begin, check to make sure you meet the certification eligibility requirements and can record
the necessary information on the application.
Once you start an online application, you cannot cancel it; however, you can save it unfinished, come
back to it later and edit any information you already entered. The application will remain open for 90 days
during which time PMI will send you an email reminder to complete the application.
Please ensure that the application includes your valid, unique email address as this will be the primary
mode of communication from PMI throughout the certification process. Although PMI will email you
reminders during the process, you have the responsibility to schedule and sit for your
examination within the one-year eligibility period (see Exam Eligibility section of this handbook for
more details).
NOTE: Electronic communications from PMI may inadvertently be blocked or forwarded to bulk
mail folders by some spam filters. Please add customercare@pmi.org and
pgmpsupport@pmi.org to the personal address book in your email program to help ensure that
you receive important PgMP and CCR program updates from PMI.
Before you submit the application, you will be required to read and agree to the PMI Code of Ethics
and Professional Conduct and the Certification Application/Renewal Agreement, which can be found in
this handbook and on PMI.org.
NOTE: Incomplete applications and faxed applications will not be processed or returned.
You can also use the online certification system to:

View your submitted certification application
View your examination eligibility status
Download PMI audit forms
Download your exam report with pass/fail status
Apply and submit payment to take or retake any PMI examination and/or evaluation
Submit payment for certification renewal
Download receipts
Access your certification record and update your contact information
View your listing on the Certification Registry

How to Record Your Experience on the Application
Record Your Experience

Use the experience verification section of the online application to record your professional experience in
project and program management. Record projects and programs individually regardless of the number
of projects and programs you include.
List projects and programs individually
For your program management experience, you will be asked to include details on at least two
projects that are associated with each program (e.g., two projects that share the common
strategic goal and budget of the program)
The application also requires a primary contact for each project and each program listed. If you are self-
employed or the most senior person in your organization, you may use a client or program sponsor to
serve as the primary contact for the program(s). If you are a consultant, the primary contact for your
program may include peers and direct reports who work for an external organization.
In the event that you hold the PMP, you will need to re-enter your project management professional
experience on your PgMP application.
1. Number of Months of Project and Program Management Experience

Months of professional experience are calculated based on the start and end dates you provide for:
each program you record as your program management experience and
each project you record as your project management experience
A. Project Management Experience

You will have to record 48 months of project management experience to meet the four-year
eligibility requirement. For each month in which you worked on multiple, overlapping
projects, only the time spent on ONE of those projects will qualify toward fulfilling your
eligibility requirements. However, projects may not be component projects of the program
claimed under your program management experience.
Using this example below, the time spent working on Project 1 from JanuaryApril would
count as four months toward the eligibility requirement, while the time spent working on
Project 2 during MayJune would count as two months toward the eligibility requirement.
You can enter Project 2 as starting in February, but only the non-overlapping months of
MayJune will qualify.

You cannot count the time working on both projects during FebruaryApril twice. Therefore,
Project 1 and Project 2 equal six months (JanuaryJune) of project management experience
toward your eligibility requirement.
B. Program Management Experience

You will have to record 4884 months of program management experience to meet the four
to sevenyear eligibility requirement for program management experience.
For each month in which you worked on multiple, overlapping programs, only the time spent
on ONE of those programs will qualify toward fulfilling your eligibility requirements.
Using this example below, the time spent working on Program 1 from JanuaryApril would
count as four months toward the eligibility requirement, while the time spent working on
Program 2 during MayJune would count as two months toward the eligibility requirement.
You can enter Program 2 as starting in February, but only the non-overlapping months of
MayJune will qualify.
You cannot count the time working on both projects during FebruaryApril twice. Therefore,
Program 1 and Program 2 equal six months (JanuaryJune) of program management
experience toward your eligibility requirement.
Further, you will be asked to enter information about the multiple, related projects that serve
as component projects of your program. You will not need to enter the time in months spent
on these projects, but they will need to fall under the time duration of the corresponding
program.
NOTE: Any professional experience that began more than 15 years before the application
submission but ended less than 15 years before the application submission may qualify.
However, the portion of that experience that exceeds 15 years is not considered qualified and will
not count toward fulfilling the eligibility requirement.

2. Hours of Program Management Experience in Each Domain
To satisfy your professional program management experience requirement, you are asked to record the
number of hours spent performing tasks in each of the five program management domains. The five
domains are defined in the PgMP Examination Content Outline, a brief outline that details the knowledge
and skills associated with each domain. A description of the domains also is provided on the application.
The total number of hours spent performing tasks in the program management domains must equal:
6,000 if you have a four-year degree (bachelors degree, global equivalent or higher degree)
10,500 if you have a high school diploma, associates degree or global equivalent
NOTE: If your professional experience consists of more than one program, you do not need to
have experience in all domains within every program. In other words, the total program
management experience recorded (the sum of all programs), must include at least some
experience in each domain in order to be eligible.
3. Program Management Experience Summaries

On the PgMP application, you will be required to record detailed descriptions regarding your professional
program management experience in the Program Management Experience Summaries. For each of
these questions, indicate which program you are choosing to use as an example in your response. Be
thorough, yet concise, in your response, as you may only use a maximum of 1,000 characters (about 350
words) to answer the questions.
Tips for Completing the Experience Summaries

Your answers should be clear and concise and you should use proper English.
Consider using a word processing application to write/type out your responses and then copy and
paste your experience summaries into your application.
Be sure to address all elements of the Option you select for each experience summary.
For example, if the Experience Summary Option requires you to describe how you identified and
evaluated risks, be sure to give examples of how you identified and evaluated the risks.
Responses that adequately address all elements of the experience summaries will likely be 200
350 words.
Program background information provided in the work experience section of your application will
be provided to panel reviewers. You do not have to repeat the program description in your
responses.
Please respond in the first person. We are interested in examples of your personal and individual
contribution to the program.
Correct: I developed (or led the development of) the program governance model by
Incorrect: The program team/We developed the program governance model by
Do not describe program management activities performed by others. Again, we are interested in
YOUR role.
Correct: I ensured the program maintained alignment with the organizations objectives by
Incorrect: The program sponsor ensured the program maintained alignment with the
organizations objectives by
Describe how you applied program management practices; avoid theoretical responses.
Do not respond with textbook definitions of program management terms. Instead, provide
specific examples from your personal experience as a program manager.
Re-read your responses before submission to ensure that they are correct and complete.

Application Processing
PMI strives to process certification applications in a timely manner. The application processing timeline
depends on how you submit your applicationeither online using the certification system, or on paper
sent by postal mail to PMI. The following table details the application processing timeline.
Application Processing Timeline
Application submitted: Process time:

Online 10 business days
NOTE: This processing timeline does not apply if your application has been selected for PMIs
audit process (refer to the PMI Audit Process section in this handbook for more details).

PgMP Certification Fees
The corresponding fee for PgMP certification is determined by your PMI membership status and the
examination delivery type you select (computer-based versus paper-based). Refer to the Examination
Administration section in this handbook to see if you qualify for paper-based exam delivery. Otherwise,
plan on taking a computer-based test and submitting the associated fees.
Use the following chart to determine your PgMP certification fee. Most PgMP candidates are members of
PMI and sit for the computer-based test.
Exam Administration Type PMI Member Status US Dollars Euros
Computer-based testing (CBT) member $800 655

Computer-based testing (CBT) nonmember $1,000 815
Paper-based testing (PBT) member $700 570
Paper-based testing (PBT) nonmember $900 735
Reexamination CBT member $600 490

Reexamination CBT nonmember $800 655
Reexamination PBT member $500 410
Reexamination PBT nonmember $700 570
CCR certification renewal member $60 USD only

CCR certification renewal nonmember $150 USD only
The PMI membership rate will apply only if you are a member of PMI in good standing at the time you
submit payment for the certification. If you apply for membership right before you apply for the
certification, make sure you receive confirmation of your membership before you pay for the certification.
If your membership has not been completely processed, you will be charged the nonmember rate.
If PMI membership is obtained after you submit payment for the certification, PMI will not refund the
difference.
Review all the benefits of PMI membership or Join Now!

How to Submit Payment
Once your online application has been processed and determined to be complete, PMI will send
electronic notification to you requesting payment.
This requires you to go back into the online certification system to complete the following steps:
1. Select your examination delivery method
(refer to the Examination Administration section in this handbook for more details)
2. Request special accommodations for your examination at no extra cost, if necessary
(refer to the Special Accommodations section in this handbook for more details)
3. Submit payment
(refer to the Certification Fees section of this handbook for more details)
You can submit payment of the certification fees in any of the following ways:
Payment type Method for sending payment
Credit card Online certification system or postal mail to PMI
Check Postal mail to PMI

Money Order Postal mail to PMI
Wire transfer Email customercare@pmi.org for details
If you submit your application by postal mail, payment is expected to be received with your
application.
If you submit your application online, you may submit payment by the following ways:
1. OnlineUse the online certification system to submit credit card payment. This will enable PMI to
process your payment more quickly.
OR
2. By Postal MailMail a check, money order, credit card information or wire payment information
to PMI. Include your PMI identification number and user name.
NOTE: When certification payment is received, PMI will send electronic notification indicating one
of the following next steps:
Begin Evaluation 1panel review
Application has randomly been selected for PMIs audit process

PgMP Refund Policy
To obtain a refund for the PgMP certification, you must make a request to PMI at least 30 days before
the exam eligibility expiration date. PMI will refund you US$375 if you fail Evaluation 1 Panel
Review, or if you have not yet scheduled or taken the PgMP examination.
Also, you can receive a refund of US$375 if you fail to meet audit requirements (refer to the PMI Audit
Process section of this handbook for details on the audit process).
PMI will NOT provide you with a refund in the following instances:
If your one-year eligibility period has expired and you have not scheduled the exam, you will not
receive a refund. You will forfeit the entire fee. You will not be able to use the initial fees for
anything else. If you still wish to obtain the certification, you will have to reapply and submit all
associated fees again.
If you have scheduled the exam and did not take it, nor provided the necessary
cancellation/rescheduling notification to PMIs testing administration partner, Prometric, you will
not receive a refund (refer to the Cancellation, Rescheduling, No Show section in this handbook
for more details). Again, you will forfeit the fee and not be able to apply it to anything else.
NOTE: You can send a request for refund to customercare@pmi.org or by fax to +1 610 482 9971

PMI Audit Process
PMI Audit Process
The submission of an application indicates your agreement to comply with the terms of the audit process.
All applications are subject to an audit, although only a percentage of applications are selected for audit.
The selection of an application for audit is random.
If your application is selected for an audit, you will be notified after payment of the certification fee is
received. The electronic audit notification provides detailed information on how to comply with the terms
of the audit.
During an audit, you will be asked to submit supporting documentation such as:
Copies of your diploma/global equivalent
Signatures from your supervisor(s) or manager(s) from the project(s) and/or program(s) recorded
in the experience verification section of the application
PMI provides you with 90 days to submit the requested documentation. If you are able to provide the
necessary documentation to meet the terms and requirements of the audit process, the audit materials
should be reviewed upon receipt.
You can send your completed audit forms by regular postal mail or express courier service, to the
address below. Please send all materials at one time, in one envelope. Sending audit documents
separately can cause delay in the audit review timeframe.
PMI
Attn: Certification Audit
14 Campus Blvd.
Newtown Square, PA 19073-3299 USA
You may not continue with the certification process until you have complied with the audit requirements.
Once you successfully complete the audit, Evaluation 1, the panel review, will begin. You will be notified
within approximately 4 weeks if you are eligible to sit for the PgMP exam based on how you perform in
the panel review.
Incomplete submissions will not be processed and will result in failure of the audit.
If you fail to meet the audit requirements, you will receive a refund (refer to the Refund Policy section
in this handbook for the certification you are pursuing for more details).
NOTE: Please be advised that while the selection process for an audit is primarily random, PMI
reserves the right to select any candidate to be audited at any time, including after the certification
has been bestowed. If you fail to meet the audit requirements after attaining the certification, you
are not entitled to a refund.

All About PgMPs Two Evaluations
Evaluation 1Panel Review
The panel review process begins once the certification payment is received and the audit is completed (if
your application is selected).
A panel of volunteer PgMP-certified program managers will assess your professional experience based
on your responses to the Program Management Experience Summaries on the PgMP application.
This review panel consists of individuals from around the world who, through an application process,
have been identified as subject matter experts in program management and have been trained and
calibrated to assess your answers to the Program Management Experience Summaries. To protect
against any potential review bias, PMI will ensure that your identity will not be known to the panel
reviewers.
The review will verify that you, under very limited supervision, have been responsible for the coordinated
management of multiple, related component projects and directed toward a common organizational
objective.
If you fail the panel review, a certification associate will contact you to discuss your status. It is not
possible to continue on to the examination without passing this review.
Once you pass the panel review, you will be eligible to take the examination (refer to the Examination
Eligibility section in this handbook for more details).
This process takes approximately four weeks to complete.

Evaluation 2Examination Information
The PgMP examination consists of 170 multiple-choice questions. Of the 170 questions, 20 are
considered pretest questions. Pretest questions do not affect the score but are used in examinations as
an effective and legitimate way to test the validity of future examination questions. All questions are
randomly placed throughout the examination.
No. of Pretest (Unscored) Total Examination
No. of Scored Questions Questions Questions
150 20 170
Computer-based testing (CBT) is the standard method of administration for PMI examinations. Paper-
based testing (PBT) is available under limited circumstances (refer to the Examination Administration
section in this handbook for more details).
The allotted time to complete the computer-based examination is four hours.
Allotted Examination Time
4 hours
It may take some candidates less than the allotted four hours to complete the examination.
There are no scheduled breaks during the exam although you are allowed to take a break if
needed. If you take a break during the exam, your exam clock continues to count down.
The examination is preceded by a tutorial and followed by a survey, both of which are optional
and both of which can take up to 15 minutes to complete. The time used to complete the tutorial and
survey is not included in the examination time of four hours.
Item Development
PgMP examination questions:
are developed and independently validated by global groups of program management content
experts;
are referenced to current program and project management titles, which include but are not
limited to PMIs global standards;
are monitored through psychometric analysis; and
satisfy the test specifications of the PgMP Examination Content Outline.

Examination Blueprint
The PgMP examination is developed based on the PgMP examination blueprint contained in the
PgMP Examination Content Outline. The examination blueprint details the percentage of questions
contained in each performance domain. The following represents the percentage of questions in each of
the five performance domains that are included in the examination.
PgMP Exam Blueprint
Domain/Sub-domain Percentage of Questions

Domain 1Strategic Program 15%
Management (11 tasks)
Domain 2Program Life Cycle (35 44%
tasks)
Initiating (6 tasks) (6%)
Planning (9 tasks) (11%)
Executing (9 tasks) (14%)
Controlling (6 tasks) (10%)
Closing (5 tasks) (3%)
Domain 3Benefits Management (8 11%
tasks)
Domain 4Stakeholder Management 16%
(7 tasks)
Domain 5Governance (11 tasks) 14%
TOTAL 100%

Exam Policies & Procedures
Examination Administration
Computer-based testing (CBT) is the standard method of administration for all PMI examinations.
However, paper-based testing (PBT) is available in the following situations only:
1. Candidates who live at least 300 km/186.5 miles from a Prometric CBT site.
2. Employers (Corporate Sponsors) who wish to administer a PMI examination to their
employees. In this case, there is no restriction on distance; however, only employees of the
corporation may test at these events.
NOTE: You do not have the option of taking a CBT or PBT exam. You can only take a PBT
exam if you meet one of the two criteria listed above.
PMI reserves the right to cancel a PBT event that does not have a minimum of 10 candidates. Additional
restrictions apply. Sponsors can obtain a copy of the PBT Handbook by contacting pbtexams@pmi.org.
CBT test centers are listed on the Prometric website. If you are unable to locate a Prometric CBT center
within a 300 km/186.5 mile-radius of your home, review the PBT listing on the Prometric website to see if
there is a PBT event available in your area.
Prometric, a leading global provider of comprehensive testing and assessment services, is PMIs
examination administration partner.
NOTE: As part of the certification payment process, you need to indicate whether you will be taking
a computer-based or paper-based examination. If you need to take a PBT examination, include the
site location, date and group testing number on your application.
NOTE: The PgMP examination is administered in English only. Language

aids for the PgMP examination are not currently available.

Special Accommodations for the Examination
You may request the administration of any PMI examination to be modified due to disability, handicap
and/or other conditions that may impair your ability to take the examination. There are no additional costs
for special accommodations.
NOTE: Record your need for special accommodations as part of the payment process (if you
applied online) or as part of the application process (if you submitted a paper application).
You must submit to PMI, by fax or postal mail, supporting medical or other appropriate documentation to
complete your request. Please keep a copy of all submitted forms for your records.
Refer to the How to Schedule an Examination section in this handbook for more details.

Legal Restrictions on Taking the Examination
PMI is subject to US export controls and sanctions laws and regulations. PMI products and services,
including examination administration, may not be exported, re-exported or otherwise furnished to
countries subject to comprehensive US sanctions, unless there is US government authorization, or to a
person or entity on certain lists of designated parties maintained by the US government, including the US
Treasury Office of Foreign Assets Control (OFAC) List of Specially Designated Nationals and Blocked
Persons (SDN List), among others.
For that reason, you will be required as part of your application to take the examination to certify that you
are not on any list of designated parties maintained by the US government, that you are not in any way
affiliated with the governments of countries subject to comprehensive US sanctions, currently Iran,
Sudan, Syria and Cuba, and that you are not ordinarily or permanently resident in countries subject to
comprehensive US sanctions, unless the US government has authorized the provision of such
examinations to persons ordinarily or permanently resident in those countries. As of June, 2014, the US
government has given authorization for individuals ordinarily resident in Iran and Sudan to take
professional certificate examinations.
Export control and sanctions laws may change from time to time, and PMI reserves the right to
implement any changes or additions to these restrictions as appropriate.

Examination Eligibility
Once you pass Evaluation 1the panel review of your application, you will be eligible to take the
examination. PMI will send you an email notification with:
PMI Eligibility ID and
The examination scheduling instructions.
NOTE: If your application was selected for audit, your eligibility period begins the day you
successfully completed the audit.
The exam eligibility period (the period of time during which you are able to test) is one year. You may
take the examination up to three times within this one-year eligibility period should you not pass on the
first attempt.
All PMI examinations are delivered by PMIs testing partner, Prometric. The examination scheduling
instructions contained within this handbook and in your eligibility letter will direct you to a section of
Prometrics website where you can select and schedule your examination date and location.
PMI cannot guarantee seating at the testing centers and recommends that you schedule the
examination as soon as you select a date on which you want to take it and at least three months before
the expiration of your eligibility period.
NOTE: You must retain the unique PMI Eligibility ID located on your scheduling notification. This
code will be required to register for the examination.
Please print and save all examination scheduling verifications and correspondence received from
Prometric for your records.

How to Schedule Your Examination
FOR PBT ADMINISTRATION

If you qualified to take a paper-based examination, you will not have to do anything to schedule a
PBT appointment because you indicated this administration type as part of the application or payment
process. Although you are required to do nothing, you will receive the examination scheduling
instructions because PMIs system sends it automatically to everyone.
To confirm your PBT exam appointment, PMI will send an electronic confirmation 20 days before your
scheduled appointment. This confirmation will contain site instructions including your eligibility dates,
your examination date and location, your arrival times for the examination, information on your
government-issued identification and a contact person.
FOR CBT ADMINISTRATION

You cannot schedule an exam appointment until PMI receives payment of your certification fee.
Schedule your Examination Online
Schedule your appointment online at the Prometric website. Upon arrival, you will notice that the page is
divided into the two options. Under the section labeled I want to, please select the left side, for PgMP
candidates.
You will be prompted to complete the following steps:

1. Select your geographical location from the dropdown menu, and click Next.
2. Select Schedule my test.
3. Read through the examination information presented on your screen, and click Next.
4. Read through and agree to the Policies and Data Privacy Notice
5. Enter your unique PMI Eligibility ID (the number ending with an E located on your scheduling
notification) and the first four letters of your last name (as they appear on your government issued
identification). Click Next.
6. Use the tool provided to search for testing sites in your area. Select Schedule an
Appointment.
7. Locate and select your exam date and time. Available dates will appear in blue on the calendar,
and dates with no appointments available will be in grey. Select your date from the calendar
provided, and then your time. Click Next.
8. Confirm your contact information and provide a valid email address. Please note, the email
address provided will be the email that your examination confirmation will be sent to. Once your
information is entered and confirmed, click Next.
9. Review your final appointment details, and then click Complete Appointment. Your
appointment will not be scheduled until you click Complete Appointment.
10. Your examination confirmation, along with your 16 digit unique confirmation number, will
be displayed. This information will also be sent via email to the address provided. Please
retain this information for your records.
NOTE: Please maintain a copy of the CBT examination confirmation in your files in the unlikely event
that there are any discrepancies. PMI will not be able to advocate for you if this confirmation notice is
not provided.

Schedule your Examination by Telephone

If you live in North America, you can use the Prometric Telephone System, an Interactive Voice
Response System that enables you to use a touch-tone phone to schedule, reschedule, cancel or
confirm existing examination appointments. Test center information (phone number, address and
directions) can also be obtained over the telephone or online.
This telephone service is available Monday through Friday, 8 a.m. to 8 p.m. (U.S. Eastern Time).
Please call +1 800 268 2802 and follow the prompts. The hearing impaired may schedule by
calling +1 800 529 3590.
If you live outside North America and wish to schedule your examination appointment by
telephone, refer to the Prometric Regional Contact Center chart for the applicable telephone
number.
Outside North America: Please visit the Prometric website for the service center information for
your region.
NOTE: Please be advised that when scheduling by telephone, you must go to the Prometric
website and follow the instructions provided to print your confirmation information.
When calling Prometrics Customer Care Center, the Customer Service Representative will ask for:
1. Testing program: (Project Management Institute)
2. Name of examination: (CAPM, PgMP, PMI-RMP, PMI-SP, PMP, PfMP or PMI-ACP)
3. PMI Eligibility ID (e.g., 1234567E1)

How to Schedule an Examination with Special Accommodations
If you have been granted special accommodations for the examination administration from PMI, please
follow these steps:
Candidates in North America must call the Prometric Special Conditions Dept. at 1 800 967 1139
Candidates who live outside North America must contact Prometrics Regional Service Center in your
region. Please see the phone list above.
When scheduling your examination with special accommodations, be prepared to provide the
following:
1. Testing program: (Project Management Institute)
2. Name of examination: (CAPM, PfMP, PMI-RMP, PMI-SP, PMP or PMI-ACP)
3. PMI Eligibility ID (e.g., 1234567E1)
NOTE: If you neglect to apply for special accommodations at the time you complete the application
and wish to do so as you schedule your exam, you must first contact certexamdelivery@pmi.org.
You cannot schedule the exam with special accommodations without first applying for the
accommodations and getting them approved.

Rescheduling/Cancellation Policy for CBT Exams
You can reschedule or cancel your exam at any time, as long as you do so more than two full calendar
days before your scheduled exam appointment. However, because of limited seating capacity at
Prometric Testing Centers, late rescheduling and cancellations will result in a fee. It is recommended that
you reschedule or cancel your exam as soon as you know you wont be able to make the appointment.
Please read the following policy carefully.
Within 30 Days of Your Appointment

If you reschedule or cancel your exam within 30 days of your scheduled appointment, you will be
charged a fee of US$70. This fee helps to ensure greater seating availability at Prometric Testing
Centers since candidates who wait until the last minute to reschedule or cancel their exams are
reserving seats that could be used by others.
The fee will be charged when you go online to Prometrics website to reschedule or cancel your exam
within the 30-day period. The $70 charge will appear on your credit card as a charge from Prometric.
The 30-day period does not include the day of the exam appointment. For example, if you scheduled
your exam for 5 May, you must reschedule or cancel the exam on or before 4 April to avoid the fee.
For emergency situations in which you are unable to change your exam appointment before 30 days
within your exam appointment, the Extenuating Circumstance Policy may apply. However, PMI will
evaluate these situations on a case-by-case basis to determine if a refund of the rescheduling fee is
appropriate.
Within 2 Days of Your Appointment

You need to reschedule or cancel your appointment before you are within two calendar days of your
exam appointment. If you wait until you are within two days of your exam appointment, you will be able to
cancel your appointment and you will forfeit the entire exam fee. You will not be able to reschedule your
appointment at this point and will need to pay associated reexamination fees to schedule a new exam.
Examples
Date of Exam Date that you Reschedule Fee Amount
Appointment or Cancel
30-Day Policy
5 May 4 April (or before) No Fee
5 May 5 April (up until 2 May) US$70
2-Day Policy
5 May 2 May US$70
5 May 3 May (you are unable to reschedule, but Forfeit the entire
can cancel the appointment) exam fee

How to Reschedule or Cancel Your CBT Appointment
To reschedule or cancel your CBT appointment, go to the Prometric website. Under the section labeled I
want to, please select the left hand side, for PgMP candidates. You should select your geographical
location from the drop down menu, and click Next. From the menu of options provided, select
Reschedule/Cancel an appointment, and follow the prompts. You will need your unique 16 digit
confirmation number.
Please note, if you are within two days of your examination appointment, not counting the date of the
appointment itself, you will be unable to reschedule your appointment. The only option presented will be
to cancel. Cancellation of an appointment within two days of the examination will result in the forfeiture of
the full examination fee, as dictated by the policies on the previous page.
Emails to Prometric or PMI are not acceptable forms of communication to reschedule or cancel your
examination appointment.
If you have Internet connectivity problems, or experience any issues rescheduling or cancelling your
examination online, you can call Prometric directly to reschedule or cancel your appointment. Contact
telephone numbers for all Prometric Service Centers are located in your Examination Scheduling
Instructions and in this handbook. All candidates are instructed not to call the testing site to
reschedule or cancel the examination.
Rescheduling/Cancellation Policy for PBT Exams

To reschedule or cancel a paper-based testing (PBT) exam appointment, you must email
pbtexams@pmi.org no later than 35 calendar days before the scheduled examination administration
date. Include your name, your PMI identification number, group ID number, (both found on your
confirmation email) and the location of the PBT event in your email. The group ID number is available on
the Prometric website or from the PBT sponsor.

Extenuating Circumstances
PMI understands that there are times when personal emergencies may cause you to:
1. Reschedule or cancel your exam within 30 days of the appointment,
or
2. Miss a scheduled exam appointment (resulting in a no-show status).
These are referred to as extenuating circumstances and can include:
medical emergency,
military deployment,
death in immediate family,
illness in immediate family, or
natural disaster.
*Extenuating circumstances do not include work-related circumstances.*
Should a situation like this occur, PMI will examine your situation and take appropriate action.
1. If your circumstance forces you to reschedule or cancel your exam within 30 days of the
appointment:
Go online to the Prometric website as soon as you know you are unable to make your scheduled
appointment and reschedule or cancel your exam. You will be charged the $70 fee; however, you
can contact PMI Customer Care with an explanation and supporting documents (e.g., accident
report, medical documentation, etc.) to obtain a refund on the late rescheduling/cancellation fee, if
approved by PMI.
2. If your circumstance forces you to miss your scheduled exam appointment (resulting in a no-show
status):
Please Contact PMI Customer Care within 72 hours following the missed exam
appointment. You will be asked to provide an explanation along with supporting documentation
(e.g., accident report, medical documentation, etc.) in order for you to reschedule or cancel your
exam without penalty, if approved by PMI.
PMI will review all claims on a case-by-case basis. If your extenuating circumstance claim is not
approved, you will be required to pay the full reexamination fee to sit for the exam.
No-Show Status
Failure to notify Prometric or PMI within the specified time periods to reschedule or cancel
your exam and failure to meet a scheduled examination appointment will result in a no-show
status. If you reach a no-show status, you will forfeit the exam fee and have to pay the full
reexamination fee in order to schedule another examination.

PMI Examination Security & Confidentiality
The examination, answer sheets, worksheets and/or any other test or test-related materials remain the
sole and exclusive property of PMI. These materials are confidential and are not available for review by
any person or agency for any reason.
Examination (pass/fail) results are confidential and will not be disclosed to anyone without candidate
consent, unless directed by valid and lawful subpoena or court order. If you would like your examination
results to be released to a third party, you must provide PMI with a written request that specifically
identifies the types of details (e.g., examination date, pass/fail status, etc.), about the examination results
that the third-party person or organization should receive.
When you submit an application, you agree to abide by the PMI Certification Application/Renewal
Agreement (found in this handbook). Among other things, this document addresses post-examination
questions and discussions. It states: Furthermore, I agree not to discuss, debrief or disclose, in
any manner, the specific content of PMI examination questions and answers, to any individual.
Any such discussion would be a potential violation of the Certification Application/Renewal Agreement
and thus, could affect the status of your certification, up to and including revocation of your certification or
permanent suspension from any PMI certification examinations.

Examination Site Requirements & Instructions
In order to be admitted into the Prometric testing center, you must bring a valid and current (non-expired)
form of government-issued identification. Your identification must include:
1. English characters/translation
2. your photograph and
3. your signature
If your government-issued identification does not display a photograph or a signature, a secondary form
of identification may be used, which includes a photograph and/or signature (whichever is missing from
the government-issued identification), and your name printed on the identification. All identification must
be current (non-expired)
All forms of identification being presented at the testing center must match your name exactly as it
appears on the scheduling notification. Your identification documents must be in good condition, and
cannot be bent, frayed, taped, cracked or otherwise damaged in any way. The identification documents
must be the originals, and cannot be photocopies. You will not be permitted to test if the name on your
identification documents does not exactly match the name on your scheduling notification, or if your
identification is damaged. Neither PMI nor Prometric will make any exceptions to this policy.
If you do not provide the appropriate and/or matching identification, you will not be permitted to test. If
you still wish to take the exam, you will be required to apply for reexamination and pay the reexamination
fee in order to take the exam at a later date, when valid identification is available.
The following are acceptable forms of government-issued identification:

Valid drivers license
Valid military ID
Valid passport
Valid national identification card
The following are acceptable forms of secondary identification:

Valid employee ID
Valid credit card with signature
Valid bank (ATM) card
The following are not acceptable forms of identification:

Social Security cards
Library cards
Name Change Procedure

After submitting your examination payment, you will receive an eligibility letter from PMI via email. This
eligibility letter will confirm the way your name will appear on the day of your examination, under the
Name exactly as it appears on your identification field. If you will require an update or change for your
name for the purposes of taking the certification examination, you must contact PMI as soon as possible
in order to request the change.
Email: CertQuestions@pmi.org
Fax: +1 610 482 9971
Attn: Name Change for Exam
Along with your request, please include the following information, exactly as it appears on the
government issued identification documents that you plan to present at the testing center:

First Name [Given Name]
Middle Name
Last Name [Surname/Family Name]
Please send any name change information as soon as possible. PMI is unable to guarantee that any
updates can be made to the name within five business days of a scheduled examination.
Check-in procedure
On the day of your examination, please arrive a half hour before your scheduled appointment. You
must sign in, present the required identification, and provide your unique PMI Eligibility ID. You may also
be asked to provide the confirmation number received when scheduling the appointment.
PROHIBITED from the Testing Center:

You may NOT bring anything or anyone into the testing area or to the desk where you take the exam.
This includes, but is not limited to:
food beverages book bags
coats sweaters luggage
calculators eyeglass cases pagers
cellular telephones tape recorders dictionaries
watches wallets medication
eye drops any other personal items
Items such as sweaters and jewelry may be worn into the testing center, but cannot be removed once
you have entered the testing room.
You will be provided with a locker on the day of your examination to store your personal belongings.
Once your items are stored, you will be unable to access your locker until you have completed your
examination appointment.
If you will require any personal items in the testing room due to a medical condition, such as food,
beverages or medication, you will need authorization from PMI prior to scheduling your examination
appointment. Please review the Special Accommodations policy on page 22 for additional information on
obtaining authorization.
What to Expect at the Testing Center
On the day of your examination, please arrive a half hour before your scheduled appointment.
Candidates who arrive late to an appointment will not be permitted to test. You will be asked to sign into
the testing center and present your identification documents. You may also be asked to provide your
examination confirmation. The Testing Center Administrator will ask you to empty your pockets and roll
up your sleeves, and will scan you with a metal detecting wand. You will be provided with your locker and
key, and will be asked to relocate all personal items to your secure locker. The Testing Center
Administrator reserves the right to ask you to relocate any and all personal items in your pockets to your
locker. The only items that may remain on your person at all times are your government-issued
identification and your locker key. Once your items have been stored, you will be unable to access the
locker again until your examination appointment has been completed.

Once you have completed the check-in process, the Testing Center Administrator will provide you with
either a booklet of scratch paper and two pencils or two erasable marker boards, two markers and an
eraser. Which of these two note-taking items is provided is dependent on the testing centers available
supplies; candidates will not have a choice between scratch paper and the marker boards. Calculators
are built into the CBT exam; however, you may raise your hand at any time during the examination and
request a hand held calculator. Hand held calculators will be provided to all candidates taking a PBT
exam. If you require additional scratch paper at any time during the examination, you may raise your
hand and request it. The Testing Center Administrator will remove the used scratch paper and provide
you with a fresh booklet. Candidates may only have either one booklet of scratch paper or two marker
boards at their testing terminal at any given time.
You will then be escorted into the testing room by the Testing Center Administrator, who will seat you at
your workstation and begin your examination. On the first screen, you will be asked to verify both your
name and the examination you are taking. Once this information is verified, the examination tutorial will
begin. A clock is built into the CBT exam, and will begin to count down as soon as the tutorial has begun.
A candidate may exit the tutorial at any time; if a candidate does not voluntarily end the tutorial, once the
15 minute time window has elapsed, the tutorial will automatically end and the examination will begin.
There are no scheduled breaks during the examination. If you wish to take an unscheduled break, you
may get up from your terminal at any time and exit the testing room. All candidates will have to sign in
and out of the testing center and present their government-issued identification documents upon each
entrance and exit.
All examination appointments are monitored by continuous audio and video recording.
If you observe any irregularity in the testing center, or experience any issues during your examination
appointment, you are required to raise your hand and inform the Testing Center Administrator as the
issue is occurring.
Testing Aids
Test candidates are prohibited from bringing calculators and scrap paper into the test site. However,
these items will be provided for you by Prometric on the day of the exam:
Calculators are built into the CBT exam and will be provided to those candidates taking a PBT
exam
Writing materials for taking notes during the examination, either:
o Scrap paper and pencils, or
o Erasable board and markers
Termination of Examination Administration/Grounds for Dismissal

You are expected to conduct yourself in a professional manner at all times at the testing center. Any
person who violates the PMI Test Security & Confidentiality Policy will be subject to disciplinary action(s)
by the PMI Certification Department.
The test center administrator/supervisor or proctor is authorized to dismiss you from an examination
administration and the PMI Certification Department may cancel your scores, or take other appropriate
action, when there is a reasonable basis for concluding that you have engaged in any of the following
conduct:
1. Using or attempting to use someone else to take the test
2. Failing to provide acceptable personal identification, as outlined on the preceding page
3. Having access to or using notes or any prohibited aid related to the test

4. Creating a disturbance (disruptive behavior in any form will not be tolerated; the test
administrator/supervisor has sole discretion in determining whether specific conduct constitutes
disruptive behavior)
5. Communicating, in any manner, with another person other than the test administrator/supervisor
or proctor about the test during the administration, including attempting to give or receive
assistance
6. Attempting to remove scrap paper from the testing room, or tearing the scrap paper in any way
7. Eating or drinking in the testing room
8. Leaving the testing room or test center vicinity without permission
9. Removing or attempting to remove, examination-related material, or portions of a test in any
format from the testing room
10. Attempting to tamper with a computer
11. Engaging in any dishonest or unethical conduct, such as cheating
12. Failing to follow any other examination administration regulations set forth in PMI Certification
Program policies given by the test administrator/supervisor, or specified in any examination
materials
The PMI Certification Department reserves the right to take all action including, but not limited to, barring
you from future testing and/or canceling your scores, for failure to comply with the test
administrator/supervisors directions. If your scores are cancelled, you will be notified of such action and
its basis, and your examination fees will not be refunded.
Although tests are administered under strict supervision and security measures, examination
irregularities may sometimes occur. You are required to contact PMI as soon as possible to report any
observed behavior that may lead to an invalid scorefor example, someone copying from another test
taker, taking a test for someone else, having access to test questions before the examination, or using
notes or unauthorized aids. All information will be held in confidence.

Examination Report
Upon completion of the computer-based examination, you will receive a printed copy of your test results.
In addition to the overall pass/fail status, important diagnostic information on your performance is
provided for each domain. This information provides specific guidance for both passing and failing
candidates.
Understanding Your Exam Report

Your test results are reported in two ways:
1. A pass/fail result score is generated based on your overall performance on the examination.
2. The second level of results is the assignment of one of three proficiency levels to each chapter.
Each topic domain is assigned one of three levels of proficiencyProficient, Moderately
Proficient and Below Proficientbased on the number of questions answered correctly within the
domain.
This provides direction about your strengths and weaknesses.
PMI defines the levels of proficiency as follows:

Proficient indicates performance is above the average level of knowledge in this domain.
Moderately Proficient indicates performance that is at the average level of knowledge in this
domain.
Below Proficient indicates performance is below the average level of knowledge in this domain.
For candidates who pass the examination, the performance information will help identify specific
chapters to focus on for continuing education purposes. For candidates who fail the examination, the
performance information will identify specific domains where improvement or further study may be
required in order to successfully complete the examination in the future.
Candidates who take a computer-based examination receive the exam report at the test center the day
they sit for the examination. You can also access your exam report on the online certification system 10
business days after your examination date.
Candidates who take a paper-based examination will NOT receive the exam report the day of the exam.
You will be able to access your exam report on the online certification system approximately six to eight
weeks after your examination date.
HAND SCORING for the paper-based test is available up to six months after the administration. The fee
for hand scoring is US$45. For more information or to request hand scoring please contact
pbtexams@pmi.org. PMI does not offer hand scoring for computer-based tests.

NOTE: If you do not pass the certification examination on your first attempt, you have two more
opportunities to retest within your one-year eligibility period. Refer to the Reexamination section
in this handbook for more details.
Establishing the Passing Score

The passing score for all PMI certification examinations is determined by sound psychometric analysis.
PMI uses subject matter experts from across the globe to help establish a point at which each candidate
should pass the examination(s) and the examination point of difficulty. Data that show how candidates
actually performed are cross referenced with the subject matter experts to ensure that the point of
difficulty on each examination is healthy.
NOTE: You will not see your certification status on the online Certification Registry until PMI
receives your examination results from Prometric.

Reexamination
You are granted a one-year eligibility period in which to pass the examination. During the eligibility
period, you may take the examination up to three times because candidates do not always pass the
examination on their first attempt. Gauge your time carefully to leave enough time during the eligibility
period to retake the examination, if needed.
Reexamination fees apply to the second and third attempts to pass the examination.
Exam Administration Type PMI Member Status US Dollars Euros
Reexamination CBT member $600 490

Reexamination CBT nonmember $800 655
Reexamination PBT member $500 410
Reexamination PBT nonmember $700 570
If you fail the examination three times within your one-year eligibility period, you must wait one year from
the date of the last examination you took to reapply for the certification. However, after failing a
certification examination three times, candidates may opt to apply for any other PMI certification. For
example, a candidate who failed the PgMP examination three times in his or her one-year eligibility
period must wait one year to reapply for the PgMP. However, he or she can apply for the CAPM, PMI-
SP, PMI-RMP, PMI-ACP, PfMP or PMP (and submit associated initial certification fees) at any time.
If your eligibility period expires without you passing the examination, you must reapply for the
certification.

Certification Policies & Procedures
Certification Complaints Process
All certification related complaints must be made in writing and sent to PMI:
Via email at certcomplaints@pmi.org or
Via postal mail at 14 Campus Boulevard, Newtown Square, PA 19073-3299, USA
Any supporting documentation should be included with the complaint letter.
We will review all certification related complaints and conduct any necessary validation in a constructive,
impartial and timely manner. A record of the complaint, including any subsequent action(s) taken, and
the decision made will be maintained. All information pertaining to the complaint will remain confidential.
Certification Appeals Procedure
All challenges to PMIs Certification Program are governed by the PMI Certification Appeal Procedures.
This appeal process is the only method to review decisions made by PMI regarding certification
applications, eligibility, examinations, test administration and results, Continuing Certification
Requirements (CCR), and other certification issues and/or challenges.*
All certification related appeal requests must be made in writing and sent to PMI Office of Certification
Appeals:
Via email to certappeals@pmi.org or
Via postal mail to 14 Campus Boulevard, Newtown Square, PA 19073-3299, USA
We will review and validate all certification related appeals and render the final decision in a fair and
timely manner. A record of the appeal, including any subsequent action(s) taken, and the decision made
will be maintained. All information pertaining to the appeal will remain confidential.
*Disciplinary decisions made by PMI regarding persons already certified are evaluated under PMI's
Ethics Complaints Process.

Certification Policies & Procedures
Use of Your PgMP Certification
Once you pass the exam, you are granted the PgMP certification. You may refer to yourself as a PgMP
certification holder as long as you have an active certification status. You are authorized to use the
PgMP designation in block letters after your name on business cards, personal letterhead, resumes,
websites and in your email signature.
Please note that as part of the application process, you agreed to adhere to the PMI Code of Ethics and
Professional Conduct and the Certification Application/Renewal Agreement. This means, among other
things, that you will only use the PgMP designation in the manner stated above and that you will not use
the PgMP designation in company names, domain names, product names or any other unauthorized
manner.
Certificate Package
Within six to eight weeks, you will receive a certification package that includes:
Congratulatory letter
Information on how to maintain and renew your certification
Certification certificate
Both of these documents list your:

Certification numbera unique identification number used by PMI to maintain your individual
certification records
Your certification cycle dates
You will want to file this information in a safe and easily accessible location. You will need to refer to it in
order to report professional development activities to maintain your certification.
Until you receive your certificate package, you may use your exam report (available online through the
certification system) to validate your certification status.
Online Certification Registry

The online Certification Registry automatically lists names of all certification holders. This feature allows
verification of certification holders for the benefit of employers, service purchasers and others. Users can
search for certification holders by first name, last name or by country.
Certification holders can choose to be removed from the registry, so the absence of your name in the
registry does not necessarily mean that you are not certified. You can opt out of inclusion in the registry
or update your demographic information by visiting PMI.org.

Continuing Certification Requirements (CCR) Program
CCR Program Overview

PMIs Continuing Certification Requirements (CCR) program supports the ongoing educational and
professional development of our certification holders so they are always prepared to meet the demands
of todays complex business environment. The purpose of the CCR program is to:
Enhance continuous learning and development among certification holders
Provide direction in development areas to ensure relevancy of certified practitioners
Encourage and recognize individualized learning opportunities
Offer a mechanism for attaining and recording professional development activities
Sustain the global recognition and value of PMI certifications
Everyone who earns a PMI certification (with the exception of the CAPM certification) must actively
maintain their certification(s) through participation in the CCR Program and renewal of their
certification(s) every 3 years.
Partaking in professional development and learning activities allows certification holders to earn
Professional Development Units (PDUs), fulfilling the continuing certification requirements and ultimately
growing and developing as a practitioner.
We know that each individual has different professional needs and desires. The CCR program is
designed to be flexible so that it can adapt to those needs and allow you to customize your CCR
activities. The CCR program provides a general framework and guidanceyou determine your ultimate
CCR and development path.
For details and instructions on how to earn and track PDUs in CCR, download the CCR Handbook.

PMI Code of Ethics & Professional Conduct
Ethics is about making the best possible decisions concerning people, resources and the environment.
Ethical choices diminish risk, advance positive results, increase trust, determine long term success and
build reputations. Leadership is absolutely dependent on ethical choices.
PMI members have determined that honesty, responsibility, respect and fairness are the values that
drive ethical conduct for the project management profession.
PMIs Code of Ethics and Professional Conduct applies those values to the real-life practice of project
management, where the best outcome is the most ethical one. All PMI members, volunteers, certification
holders and certification applicants must comply with the Code.
Please visit the Code of Ethics page to download and read our code.

PMI Certification Application/Renewal Agreement
1) I agree to satisfy and conduct myself in accordance with all PMI certification program policies and requirements,
including this Agreement and the PMI Code of Ethics and Professional Conduct (as they may be revised from time
to time); and I shall maintain confidentiality of PMI examination questions and content. Furthermore, I agree not to
discuss, debrief or disclose, in any manner, the specific content of PMI examination questions and answers, to
any individual.
2) I agree that I shall at all times act in a truthful and honest manner and provide truthful and accurate information to
PMI. I agree that any intentional or unintentional failure to provide true, timely and complete responses to
questions in this application or renewal form may lead to further investigation and/or sanctions by PMI. I also
agree to promptly report to PMI any possible violations of the terms of this Agreement or the PMI Code of Ethics
and Professional Conduct by PMI members or by persons who have applied for a PMI certification or have been
awarded a certification by PMI.
3) I agree to notify the PMI Certification Department in a timely manner of changes concerning the information I have
provided, including my current address and telephone number.
4) I have reported, and will continue to report, to the PMI Certification Department, within sixty (60) days of
occurrence, any matters, proceedings, lawsuits, settlements and/or other agreements, administrative agency
actions, or organizational actions relating to my profession or occupation, including all complaints relating to my
professional activities as a project management practitioner, and matters or proceedings involving, but not limited
to certification, certifying, malpractice, disciplinary ethics or similar matters. I also agree to promptly report, within
sixty (60) days of occurrence, any felony criminal charges, convictions, or plea agreements or other criminal
charges, convictions, or plea agreements relating to acts of dishonesty or unethical conduct.
5) I agree that if my compliance with any of the terms of this agreement requires or includes an explanation and
supporting documents, I will provide a complete and accurate explanation and true copies of the materials to the
PMI Certification Department with this application.
6) I agree that the PMI Certification Department has the right to communicate with any person, government agency
or organization to review or confirm the information in this application or any other information related to my
application for PMI certifying. Further, I agree to and authorize the release of any information requested by the
PMI Certification Department for such review and confirmation.
7) I agree that the PMI certification status does not imply licensure, registration or government authorization to
practice project management or to engage in related activities.
8) I agree that all materials that I submit to the PMI Certification Department become the property of the PMI
Certification Department, and that the PMI Certification Department is not required to return any of these materials
to me.
9) I agree that upon achieving the PMI certification, my name may be posted on the PMI website as part of an Online
Registry to be created and maintained by PMI.
10) I agree that information related to my participation in the PMI certification process may be used in an anonymous
manner for research purposes only.
11) I agree that all disputes relating in any way to my application for a PMI certification and/or my involvement
generally in a PMI certification program, will be resolved solely and exclusively by means of PMI Certification
Department policies, procedures and rules, including the Appeals Process.
12) PMI reserves the right to suspend or revoke the certification of any individual who is determined to have failed to
uphold, or otherwise breached this Agreement, or committed a violation of the PMI Code of Ethics and
Professional Conduct.
13) I release and indemnify PMI and the PMI Certification Department from all liability and claims that may arise out
of, or be related to, my project management and related activities.
14) I hereby release, discharge and indemnify PMI, its directors, officers, members, examiners, employees, attorneys,
representatives, agents and the PMI Certification Department from any actions, suits, obligations, damages,
claims or demands arising out of or in connection with this application, the scores given with respect to the
examination or any other action taken by PMI with regard to certifying, testing and professional development
including, but not limited to, all actions related to ethics matters and cases. I understand and agree that any
decision concerning my qualification for any certification, as well as any decisions regarding my continuing
qualification for any certification and my compliance with the PMI Code of Ethics and Professional Conduct, rest
within the sole and exclusive discretion of PMI, and that these decisions are final.
This Agreement may be updated or revised from time to time. It is your responsibility to obtain the most up-to-date copy
online. Agreement last updated October 2016.


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Table of Contents

How to Use the PgMP Certification Handbook .......................................................................1

The features in this handbook allow you to:

PMI CONTACT INFORMATION

PMI Customer Care email:

Use the Online Continuing Certification Requirements (CCR) system

PgMP Certification Handbook last updated 12 December 2016.

2007-2016 Project Management Institute, Inc. All rights reserved.

PgMP Certification Handbook revised 12 December 2016 1

PMI Certification Department Mission

PgMP Certification Handbook revised 12 December 2016 3

PgMP Certification Handbook revised 12 December 2016 4

PgMP Certification Handbook revised 12 December 2016 5

PgMP Certification Handbook revised 12 December 2016 6

PgMP Certification Handbook revised 12 December 2016 7

How to Complete the Online Application

You can also use the online certification system to:

PgMP Certification Handbook revised 12 December 2016 8

Record Your Experience

1. Number of Months of Project and Program Management Experience

A. Project Management Experience

PgMP Certification Handbook revised 12 December 2016 9

B. Program Management Experience

PgMP Certification Handbook revised 12 December 2016 10

3. Program Management Experience Summaries

Tips for Completing the Experience Summaries

PgMP Certification Handbook revised 12 December 2016 11

Application Processing Timeline

Application submitted: Process time:

PgMP Certification Handbook revised 12 December 2016 12

Exam Administration Type PMI Member Status US Dollars Euros

Computer-based testing (CBT) member $800 655

Reexamination CBT member $600 490

CCR certification renewal member $60 USD only

PgMP Certification Handbook revised 12 December 2016 13

Credit card Online certification system or postal mail to PMI

Check Postal mail to PMI

Wire transfer Email customercare@pmi.org for details

PgMP Certification Handbook revised 12 December 2016 14

PgMP Certification Handbook revised 12 December 2016 15

PgMP Certification Handbook revised 12 December 2016 16

PgMP Certification Handbook revised 12 December 2016 17

Allotted Examination Time

PgMP Certification Handbook revised 12 December 2016 18

PgMP Exam Blueprint

Domain/Sub-domain Percentage of Questions

PgMP Certification Handbook revised 12 December 2016 19

NOTE: The PgMP examination is administered in English only. Language

PgMP Certification Handbook revised 12 December 2016 20

PgMP Certification Handbook revised 12 December 2016 21

PgMP Certification Handbook revised 12 December 2016 22

PgMP Certification Handbook revised 12 December 2016 23

FOR PBT ADMINISTRATION

FOR CBT ADMINISTRATION

Schedule your Examination Online

You will be prompted to complete the following steps:

PgMP Certification Handbook revised 12 December 2016 24

Schedule your Examination by Telephone

PgMP Certification Handbook revised 12 December 2016 25

PgMP Certification Handbook revised 12 December 2016 26

Within 30 Days of Your Appointment

Within 2 Days of Your Appointment

PgMP Certification Handbook revised 12 December 2016 27