2013

PROPOSAL FOR
COMMUNICATION
SKILLS

Asy Syahid
ILHAM TRAINING & SERVICES
1/21/2013
 PROPOSAL FOR COMMUNICATION SKILLS

COMMUNICATION SKILLS

Course Overview
Communication skills are one of the most important skills in our this century of
workplace. Communication skills help us to interact more effectively with colleagues
with all level of organization. This requires a complex blending of skills and style and
an ability to adapt to different personality types. In certain environment whereby
employee need to promote a particular view or idea, or to communicate an unpopular
message require confident and empathy. To consistently achieve successful outcomes, it
is necessary to have an in-depth understanding of what really happens during the
process of communication. This course introduces participants to the fundamental
dynamics of high impact communication. Effective communication is a critical element
of successful supervision and leadership.

Objective of the Course

Review and discuss the importance of effective communication.

Develop nonverbal & verbal communication skills
Learn to use body language appropriately
Interpret verbal and nonverbal communication in others.
Learn to listen actively & effectively
Evaluate your own listening skills.
Identify and discuss the key to effective listening.
Managing your interpersonal communication.
Identify barriers to effective communication and how to overcome them
Practice giving and receiving constructive feedback.
Master adjusting one's own communication approach based on need

Communication Skills Program

This Communication Skills programs is tailor made to the needs and requirements of
the clients. Thus the exact need can be discussed and have a designed program
 PROPOSAL FOR COMMUNICATION SKILLS

After Attending This Course

The participants will return to their jobs

Able to create harmony environment and communication among employees
Able to communicate effectively on daily work activity and new ideas
Able to solve communication problem that arise at workplace
Able to understand nonverbal message in communication
Able to develop a good listening skill
Being expose to employee behavioral style and ways to tackle them

Target Group

Executives, managers, existing leaders and aspiring leaders who want to learn a
framework from which to assess and develop effective motivation strategies that will
help you maintain an ongoing high performance level from yourself and your
employees.

Duration

9am-5pm (1 day course)

Methodology

This workshop provides objectives that are achieved through:

Lecture and role play

Case studies

VCD and PowerPoint presentation

Quiz session

Self assessment session

Reference Manual and Handouts

Course Leader

Rus Sumariyanti Haji Surin

 PROPOSAL FOR COMMUNICATION SKILLS

Course Manual and Certificate

A compilation of valuable information, exercises and case studies will be presented to all
participants. On successful completion each participants will be presented with Certificate of
Excellence as evidence of your commitment to professional advancement and personal
development on the particular course.

COMMUNICATION SKILLS AT WORKPLACE

PARTICIPANTS PER SESSION

The ideal number of participants per session shall be 20. However a maximum number
of 25 participants per session should be acceptable.

LANGUAGE
English & Bahasa Malaysia (Bilingual)

THE COURSE IS INCLUSIVE OF THE FOLLOWINGS

1) Comprehensive course manual for each participant.(CLIENT)

2) Certificate of Excellence.(CLIENT)

FACILITIES & VENUE

To be advised by Client

PROFESSIONAL FEE
First pax of 20 participant RM 1800
Subsequent additional RM 75/participant