The equipment attached to a Smart-UPS can be dropped or caused to reboot due to any of the

following reasons:

1) Battery issues - A UPS with a weak or failed battery may not be able to support the load attached,
or may provide very brief runtimes. Every Smart-UPS has a ""replace battery"" LED on the front of
the unit. If the replace battery light is lit you should first ensure that the battery is 100% charged,
then re-run a self test with the normal load (or equivalent) attached. If the LED stays lit after the self
test, the battery needs to be replaced.

2) Unit is Overloaded - Each UPS is limited in the amount of equipment that can be plugged into it.
The number in the model number of the UPS tells you the Volt-Amp (VA) limit of your specific model.
For example, an SUA1000 is capable of supporting a load of up to 1000 Volt Amps (or 670 watts). In
addition, we recommend that you never load your unit above 80%. This allows headroom for any
potential inrush current when your attached load first starts up. To determine if your UPS is capable
of handling the amount of equipment you're trying to support, please use our UPS Selector Tool
at http://www.apcc.com/tools/ups_selector/index.cfm If the UPS is severely overloaded, the UPS
may shutdown and/or the unit's resettable circuit breaker will trip. The unit must do this in order to
protect it's internal circuitry. This will cause all the equipment connected to the UPS to power off. If
the circuit breaker is tripped (it will stick out about a quarter of an inch to a half inch), turn the unit off
and push the breaker back in with your finger. Reduce the load and power back up.

3) The UPS has exhausted its available battery power - The UPS can only supply battery power for a
limited time before the unit must shutdown to protect itself from totally discharging. In some cases,
depending on the size of the load and the size of the UPS's batteries, the UPS may only have a few
minutes of battery power. If the UPS didn't shutdown when it reached a low battery condition, the
unit would become incapable of recharging its batteries. Try to determine if the UPS had been on
battery shortly before the load shutdown. Keep in mind that while normal power may seem to exist,
many power problems are transparent or invisible to a user. These unforeseen power problems,
such as voltage wave shape distortion, Harmonic Distortion, and frequency variances, will cause the
UPS to go to battery. You may have found that your UPS has been repeatedly going to battery for
very brief periods. These frequent, yet brief, periods on battery can cause the battery charge to be
depleted, as the UPS never spends enough time on line to fully charge. Eventually, this will cause
the UPS to shutdown. You may want to leave the UPS plugged in and turned off to ensure that it has
enough time to recharge without the potential to switch to battery.

4) The incorrect serial cable is connected Verify that the serial cable attached to the Computer
Interface (COM) Port on the back of the Smart-UPS is the correct cable. The part number is located
on the connector end of the cable that attaches into the UPS COM port. It will begin with ""940""
followed by 4 digits and sometimes a letter. A straight through non-APC serial cable will cause an SU
or SUA Smart-UPS to turn off. You must only use the serial cable provided by APC with your UPS or
an optional APC cable for your specific application. All APC serial cables are proprietary and no off
the shelf non-APC cable will work with your UPS.
5) A serial cable is connected to the UPS, although no UPS shutdown software is installed - Check
to see if the serial cable is attached to the Server/Workstation communications port without
PowerChute installed or running and configured correctly. If PowerChute is installed and not
configured properly or running, any activity at the Server/Workstation communications port could
send a false signal to the Smart-UPS thus causing it to shutdown and reboot. In addition, a serial
cable connected only to the UPS, with the other end not connected to anything can also cause false
shutdown commands.

6) The attached equipment requires a shorter transfer time than the UPS is providing. On standard
Smart-UPS line interactive units you can expect a 2-4ms transfer time when the UPS is set to
""High"" sensitivity. This duration will increase at medium or low sensitivity settings, depending on
the quality of the input power. If your load is dropping or rebooting when the UPS transfers to battery,
it may have an issue with the transfer time. Adjust the sensitivity to determine if this allows the load
to withstand the transfer. If the load requires a 0ms transfer time we would recommend a Double
Conversion Online UPS, such as the Smart-UPS ""SURT"" line. Please keep in mind that this is very
uncommon with IT equipment.

7) SMT and SMX Smart-UPS allow you to configure groups of outlets to turn off at predetermined
parameters, providing load shedding and reboot capabilities. On these units you must ensure that
the outlet group the load is attached to is currently configured to be ON and providing power. This
can be accomplished using the LCD on the UPS or via PowerChute Business Edition or a Network
Management Card.

8) EPO connectors can cause the UPS to shutdown if improperly configured. SUA units with EPO
connectors are normally open only. If you close the circuit, the UPS turns off immediately. SMT/SMX
units can be configured as either normally open or normally closed. (consult your user's manual for
details). A change of state causes the UPS to turn off. With either type of connection it is important to
ensure that wires are firmly connected and that EPO connections are not being run in parallel or
daisy chained. Each UPS must have its' own pair of wires running back to the EPO switch.

9) A Ground Loop can be created when a server and other attached equipment are referencing
different grounds. An example would be a server with a printer attached. The server would be
plugged into the UPS, but the printer may be plugged into a surge strip. If the UPS and surge strip
are plugged into different outlets that are being fed by different panels, there is a potential for a
ground loop. In this type of scenario the load drop behavior would generally be experienced as the
UPS switches from on battery operation back to being online.