COMPANY PROFILE

Diversified Technology Solutions International, Inc. (DTSI)

Our Vision:
We are the countrys best IT institution, providing business solutions to the global market.

Leading Technology Enabler:

Founded in 1997 as a joint venture with Fujitsu
Started as a networking company and security solutions provider
Has evolved into a full contact center & IT enterprise solutions provider
Currently servicing over 50+ contact centers including majority of the largest US Call
Center Companies
Most clients are Fortune 500 Companies
Has serviced over 60% of call center seats in the Philippines
2008 Total FTEs in Philippine IT & BPO industry = 372,000
2008 Total Contact Center FTEs = 226,920; Back-office = 70,680
2008 Total estimated Contact Center Seats = 150,000; Back-office = 50,000

Our Expanding Network Coverage:

DTSI Facilities & Offices

USA
Los Angeles Colo
Phoenix Colo & HQ
Chicago Marketing Office
New York Marketing Office

PHILIPPINES
Manila
Cebu

Through co location sites in the US and the Philippines, DTSI

provides true end to end connectivity to North American and
Indian companies off shoring to the Philippines.

DTSI is a leading global systems integrator that designs, builds, deploys and manages
communications solutions and facilities for their customers who include much of the Fortune
500. Best reputed as Contact Center and BPO experts, with over 80,000 seats enabled in the
United States and the Philippines.

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DTSI understands the needs of its clients. Their portfolio includes business communications,
turnkey contact center solutions both on and off-shore, hosted and managed services and an
extensive array of professional and consulting services. DTSIs milestones in the IT industry
drive it to intensify its efforts to help enterprises achieve their business objectives by providing
solutions that increase operational efficiency, reduce operating costs, preserve capital,
promote flexible growth and increase service to their customers.

Clients know that DTSI has their best interests at heart. It values client relationships which are
built on the trust that DTSI will deliver only quality solutions based on customer specifications.

DTSI Technology Solutions:

Communication Data Call Center

Infrastructure Infrastructure Infrastructure
IP Telephony Routing ACD/CMS
Messaging Switching IVR/Dialer
Audio Conferencing Data Center CTI
Video Conferencing Network Security Call Recording/WFM

Computing Distribution
Infrastructure
Personal Computers Structured Cabling System
Servers
Storage
Software

DTSI Facility Solutions:

Data Center Security & Auxiliary Systems

Surveillance
Wiring Closets CCTV IP Surveillance Paging System
CRAC ROIP Turnstile System
UPS Card Access EMS
Rack Solutions Water Leak Detection
Power & Cooling
Fire Suppression

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DTSI Turnkey Facilities:

DTSI provides efficient, cost-effective build-outs leveraging DTSIs experience in fitting-out

and enabling service delivery centers.
Service delivery centers designed based on your specifications
Full project management including vendor management and fit-out supervision
Integration of technology and telephony
All services covered by one contract

Scope of Work Includes:

Site selection
Facilitation of construction and importation permits
Layout, design and completion of full construction drawings
IT infrastructure design, supply and installation
Project management
24x7 Rapid Response

DTSI End-to-End Solutions Delivery:

Network
Service Technical
Site Selection Architecture
Provider Support & Executive & Staff
Facility Design Design &
Collaboration Managed IT Resource Management
& Build out Systems
& Evaluation Services
Integration

In line with this, DTSI has forged strategic partnerships with global technology leaders
including Avaya, Cisco, Verint, MicrosofT, Dell and Firetide, allowing it to provide customers
with world-class converged voice and data products, and solutions. DTSI takes pride in its
large pool of highly skilled and certified professionals who ensure the technical expertise for
each solution implemented.

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Our Partners:

DTSI does this by understanding and being responsive to the unique needs of their
customers business and by delivering on and exceeding expectations. Their goal is to be
your trusted partner.

For more information, visit dtsigroup.net and www.anthemsolutions.net

PHILIPPINE OFFICE:
39F PBCom Tower 6795
Ayala Avenue, Makati City 1226, Philippines
Tel: +632 856 8888
Fax: +632 856 8899
Website: dtsigroup.net

CEBU OFFICE:
Ground Floor, Century Commercial Complex
Juana Osmena Street, Cebu City, Philippines
Tel/Fax: +63 32 2530838
Email: marketing@dtsi.com.ph

U. S. OFFICE:
The Esplanade 2415
East Camelback Suite #700
Phoenix, Arizona 85016
Tel: +602 508 6128
Fax: +602 508 6099
Email: marketing@dtsi.com.ph

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