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Ja#OkOK_O ( ~ sH H+ _ K^" e. Hh K^" O>
J"@ KHO_. ^~@O ^.
J=H=O> "~
UHQ` ~=_O ^ J#< =x+, sH
K# xx ~ ~` i u Z LO@O^
W`~ =O^ TOKO> ~} HQÒk.
Ja#OkOKO_.
( g~ b_~Q L# O Z=~ iQ
x Kx "_x
x K _ O ^ , ^x=# i `
Q_`, H}<~.
K# =x+x
QiOKH` z=iH nxH =O^Q g~ g ~} HeyOK
O> P#H W`~ KQQ`~.
W^~ _
( g~ K x `$H ~ O Q ^x ^ ^ g "
x~Q=
=Ô LOk. q=i< g~ \OKH=@O ^.
nxH gx <}x OKH\xH g
g~ ~} HeyOKH"e ^ XH ~A#
g L^# `^.
( g g =@ q#@O ^.
^xH H~}O >eq[<, =[O, K_
Jx q=i i^. Jq qQ`
_ L<~. g~ "i ~} HeyOK
=\_e.
g~ =~#O@<~?
21
L^QO ~}
( g "~O # ~QÒ>, g
|OkH ~} HeyOK_O` @, #
H~}# kOz "\x ik^H "e. g~
XH JkHi H"K, z~^y H=K,
x~^y, qî H"K. g~ W`~
~} HeyOKO> WH_ Hx z\<~,
Q=xOKO_.
( W`~ K# x Q #_, q=iOK_O
H< ''#= =m Ò K~, =#
\ K Q KQ=< qO LOk
J#O_. An unwritten goal
( Ja # OkOK _ O J"@ K HO_ . is only a wish
J=H=O> "~ K# xx W`~ =O^ J<_ XH =Hq.
Ja#OkOKO_. g~ J##
( x Kx "_x Q_`, K# =x+x Hx K~H\xH
Q i O K H ` z=iH W^ ~ _ g g~
x~Q= =Ô LOk. =~^~HÒ
( Z=~, U x, Z K `y# K# =OKe.
=O^ W=O_. g` K KO_. K#O^
=# =K # q=iOKO_.
( ~~H _=^x KO_. D<_
O KO L# U == _ Q
"^\~ q[=O`==^< `x
QiOKO_.
( ''< Y~, < ^~^$+O, < *`HO, < WO\
" Q ^ =O\ _Q ~}
J_Q_x #=O_.
( g P g~ KOK a=#O,
Ofa=#O, *u Ja=#O =#
_II a.q. \a~ "
22
W`~ ~} OK =Ô LOk H|\
*Q` =OKO_.
( g x ^ ^ \<~ K_O, ^
H# =~_O =# "i x~ iy,
<}O ~ f=OQ _ =Ô
LO@Ok.
( g#_ JOî` U^ XH q+` H=_O,
=HQ ` O Q =\_@ O K e Ò J^Ò Q
u=HH U^ LO@Ok.
XH HO LO@Ok. ~} Z W", W=H` =#e =#O
z=~ K"#< Z ~ OKH" `<O. g~ ~
=H _ Z O=`~OQ UO kOK^K<~ ~O_.
P`` KH" ^xH `y# =#~ Uq\? K=#
Jx PzO\_. # Uq\? =O ZO` H"e? =O\
P Hx K~H_xH q+ ~x ~OQOH ^HO_. g HO
`y# H$+ U^< H=K ''H~ #__O <~H"e,
K@O^. ''WOw+ _OQ Q ~e, ''HO@~
K P H H$+ # <~ H"e, ''l g^ =\_@ O <~ H"e....
W U^< Hx=O_. Jq Z K P#
J<H, |^HO, gH Òk.
K@
J~` XH =Y q+O g~ kOK
KO@<~.
#<k ~ g^ ~f~e. An unwritten
goal is only a wish J<_ XH =Hq. g~
J# # H x K ~ H\xH g g ~
=~^~HÒ =OKe.
g g~ =~î
|u# u=HH U^ XH HO LO@Ok.
z=~ K"#< =H _ Z P``
KH" Jx PzO\_. =z# zH
g~ =~#O@<~?
23
Uq@O> P Hx K~H_xH `y# H$+
K @O^ . K P H H$+ # J<H, |^H O ,
K@ KO@<~. L^~}
WO[h~ H"#H< qî Z"\ HzOQ
fO@ ''WÔ Y~~ Jx ^< z
}O@ Kkq` xH~^. L^QO " +#
H=# L^y H+_ xK ''D k=e#
L^QO J#=~OQ K~#, U O<
K~O> D\H =_ "+# =KO_q Jx
Q}< ^~^. D "~O Q Ja=$k
K#< =H ''D J_"# P~H O H$u
H\e =Ok. gH == W=H K < # `# ~x
J#O> g^. ` i` J L<~
H|\, W =^ =^ OqOK =#
u [<
~"e. Q=O" #O_ ^$+ =~O_ =~O@Ok.
Qe. AQ HeyOK
''l\" kOH~ H J< O P^~O QOQo ~Q
XH Hr =~ x~Oz#_, JH_# JO^"# `HH
qîh q^~# ''g ^$+ #O|~ =< Z=~ zHQ =~Òk.
XH z# HyÒ g^ ~O_ J<#. JO^~ =i =#=_
~~. `~"` J_y` JkHÒ N~=_h, ZO^ =~_?
`~ "` NH$+_ , P `~ "` =^~ î , aQ \,
Jq` |K<, , "*, KO^|
<_, z~Orq, g~<, ~^"`... W
~HK~.
`~"` <# "i` ''D H}O ^=_
`H=~, q=e g~ H~# #O|~=<Q
=~`#O> g~ FH<? Jx J_Q#.
P~O! 95Ò =Ok ''=^ =^
J<~. ''N~=_ #O|~ =< J# XH qîx
ZO^ =^? Jx J_Q#. ''=#HO^ ~,
_II a.q. \a~ "
24
Jx H, 14 U T~ =ke Z=~ `~?
~Q ~[O KHO_ J_= ZO^
u~Qe? J<_. XH aQ\ J#"~ `
qQ`"~O` ^^ ''=^ J<~. JO> `=
H O @ `=H ~ # J=Q# ^x J~= ~Ok.
g Q=O Z@?
XH =H He#_H# K^~O =z XH
Z==Ok `= x O@~ PQ_. JH_ XH Pqx P ''W@"
# QOK~. " ZH_H "O? Jx XHî KOK_. ''#=
Z^\"i J ZH_H "e? Jx J_Q_ Pq. ''<H
x # L<x è^ J<_=H. ''^xH J_Q_O _
ZO^? #= Z@~< XH> Jx qO@
q~. "o_ Pq. J LOk DHO HOî
u =H# HO.
Hx xQ_
H`Q WO[hiOQ ~# XH =_
O\~. ## H q+` UO K Jx J_Q_.
"\x "eHf, Z" .a.Z. K ^ = =<#. ` ~ "` H<
#\e. H#_^.
P ` @ F O=`~O `~"` q["_ <
[ ÔQ L# =Oz q`_# H \ x H=_xH " JH_
|# _ H#__. iu Uq@x J_Q#. <# ZOaU
"~ QiOKe. K =# `~ "` " "#==H K@. P#
Jk " Z" > H K =<@ . ''F H ##
O@O_Q J`x z<# ''Jk _ ", L^QO
~^. ~Q U^ XH L^QO Ki J<@.
JQx L^Q "@ ~OaOK_@. P =O
XH H" \ He, ''WO_ L^QO ", KK
KHi K~~ . ~u < O_ WO\H ~=.
~Q J"iH > K~. =# O _O` JH_
H Q_ < ~. Jx K_. "O@< XH H#h
g~ =~#O@<~?
25
"ix He Ò K_. ~O_~ g
u~iOK_O [iyOk. z=~ "O@Q _~
J~ WH_ `_. _H~Q~ \\"O@ K,
OÒQ x~ fHH` =K z
K~. HO x~~OKH=@O ZO` =Y",
^xx J= ~K _ O ^ fH=@O JO`H<
=Y=x JO^~ Q OKe. ^xHH KH x z\ Jq`
\ Z<e. #O|~=<Q "ey,
\ Z<e (Swot Analysis) HO`HO
"<l"O@ tH} "= \ Z<e =~Q_.
KO\O. XH =H ^ O Q =OzK_# P =O
qKiOK KH x H Wk. XH =H x H
_+<H Q~=^.
( Strengths), | #` ( Weaknesses ), PO^#` H`"ix
J=H (Opportunities), (Threats). q=iOK^.
=#O `Q g\ "^\ JH~ # He '|J ~[HH "_.
J#H=K . "\ Q iOz HOK O ` Q
Jk `# i_^x
ÒÔ.
x~~OKx
H (Strengths) ~ \q
=z# zHq@O> JkH Ò [ `= x OH~Q =~_.
# QOK~. Z^\"i x # 'H< |<Q H~_u
L<x q ~ . x[O KO> u =H # H~H=O`
Hx xQ_ O\~. "\x "eHf, q[Ô
#\e. P ` @ [ ÔQ L# xeK_.
|# _ "~ QiOKe. L^~} Jx
J=" H=OQ xK_O, èÔ_,
` JO_Q LO__O, uO_H |@
@H=_O _ J^$#x QOKe.
HH` XH =H "~O K^KO>,
JO^ ~}OK_xH `# Q J~`#
q+ O KH"e. J#=~O Q ^H , `~ "` K`
_II a.q. \a~ "
26
HH_^. "~xH J=~"#
=@Hi`#O, #Qi` H=_O, Ja=#O,
=Oz`#O, xOQ LO> Jq J^` . Jq
#C_, =~ ~OQO Z#H"e. J^qÔQ
èÔ_ `= K^= q+O, J`x
PH, Jax"O QiOz KiOKe `,
|=OÒQ WO[h~ K_^.
XH x ~OaOK |#` (Weaknesses)
=O^ q[O [OQ K=Ok `= K |#`
kOKQ= ^ <x JO@O\~. Hh JO^ JkHÒ
J< z~O TOK#". WH_ |#Ò> "=@O,
LO_=K. W<is HO, x~ fHH=_O,
q[=~O PO^#.. O\ "Y~#=@. L^~}H #
" LO\~. LîOz# WO[hiOQ ~# =_,
`~"` U H~ K~< x~O fHH
q[O J<k =_O = ZO` "^# Q~ _. XHi =@#
}O `, #=e ^ O x~ O YzÒQ fH"e.
Q=O H^x Wk O ~} ^~ ^". J^ qÔQ
QiOKe. `=x =<x _ =#_xH uOKe.
J~O x , L^~} Q~\,`Q_, <~Q, H@,
c` =# q[xH `` u~Q@O =O\ |#` _
P@OHO HO_ |OQ~ q +`H ~< "~ HO\ K H"e.
^~O `KH"e. J=H (Opportunities)
Wk K=Ok QiOK~ . K^ =< qîh
q^~ , `= Q K^ =O> q +` Uq
kOKQ~, `= @O| Q~= u+ Z
OKQ~ QiOKe. K^= i K Ò_
"~O K~=K. q^ L# |O^=
#~ K =K. WH_ L^QO Ki @Ox
P^H=K... W PzOKe. x*xH D<\
g~ =~#O@<~?
27
=`~xH W=h èHH^. Jh `. Hh
|^H O , x~H "Y i, K_ " J_ _ `<~.
(Threats)
XH x ~ O a O K =O^ q[ O
kOKQ = ^ J< z~ O LO_=K. Ô`
=^ = ~=K. q[=~O "
LO\~ `^. q[O J<k }O `,
Q=O H^x QiOKe. J~O x , c`
=# q[xH P@OHO HO_ ^~ O `K H"e. _H~ JH<x
''<# =\_#, <=H^ =O\ _Q <Q~= ~Q
Ke. L#C_ [ ZO`
# K # '|J q+ XH H}OOz Ja=xOK"~,
=`" qOK_O [iyOk. XH O^~O, W\H P#O>
XH O, = q+O D q+ JO` Q~=O LOk.
=~qÔQ q+OKe. ^xH H~}O
L^~} g 3 L^Q =K J=HO =[O =#
LO^#HO_. Jq O` Ti XH\, _b, =~# P#
J"iH XH\ =K~. "\ ZO^ K~e JOwHiOK~.
Jx J#O@#C_ W q+OKH"e. HxH J#Q}OQ
W^qÔ Q K^ = q+ O, HOh H< , =~`, ^xH
o O|O^... JxO\ SWOT q+} K `Q H~H~ "~.
~# x~O fH=K.
D~* g '|J# QiOz =O^
QO_. g g~ =~î Jx QiOKO_.
_II a.q. \a~ "

28
H+O Z= P~QO
[~QÒ^ è^.
>~i ^_ ZC_
*Q` Q KH"e.
THREATS
Z` ~ è^.
HOh ZC_
@Ox P^H=K.
OPPORTUNITIES
#~ K =K
@O| e
e , ~ O\x
rÒ =Ok.
KH=K
K^=<"
q+` Uq
=O@Ok. ~=_xH K Y~.

WO\ OQ LO@Ok.
WEAKNESSES
kOKQ~,
=Oz L^QO WO\H ^~OQ
O` T~ : L#Ti "=\
`= @O|
LO\=.
LO\~
WO_
Q~= u+ Z
OKQ~ QiOKe.
STRENGTHS
=`~xH W=h
J"iH O^#
LO_K
èHH^.
Jh `.
Hh |^HO,
_b
x~H"Yi,
K_ " =~H Ô HO_
J__`<~.
, =" =#O Hx u[ K
LO\O. ''<h Ô HO @ _` #. JH~ `
H~H=# K~O K# JO@ Kux Kz
=} KO\O. =Oz^. Hh D ~A
K=# u[ =~H@Ok. ''<# < =~
f~=_xH ÔQ L<#. < PK#,
Ja# H#Q}OQ =~O@,
JO^~ ## Ja=xOK, P^~OQ f<
## <# =~O\# J<k <\ x<Ô. =~
g~ =~#O@<~?
29
QiOz q P~ S<< ''Everything has
changed except our way of thinking J<~.
JO> =# PK<~o ` Jh =~~.
HOQ KO < "H > < ''S " Q>
(I am Greatest) J< =@x ZC_ J<"_.
J`x JOH~O _ *Q LO_k. Z\H
g~ Q>? Jx J_y# F [~ex _
z`H\_. J" Q>, Q> JO@
q~gQ`# =O =~ =_ J`x
z`Q F_Oz J" > (I am Latest) J<_. HOQ KO<
JOîH è#^. `# JOH~O` =HQ` ''S " Q>
rqÒ _ H $+OKx H@H\ (I am Greatest) J<
~# `~"` _ =HÒ =~ ~^. =@x ZC_
XHi HOQ K ì KqHiH #= J<"_.
_. W\= _ XH H#~< J" Q>, Q>
`# ì` ~} __O _ =#O >eq[< JO@ q~gQ`#
KO. ^x= J`x @ L# Ja=#O, =O =~
JOQ =iOk. J`# Jk WOH QiOKH D =_ J`x
HO H~# q=i<_. Hx |\ =i z`Q F_Oz
D `~O H~# J`# ` J`_ Z\H J" >
Q>Q< [ =k LO_"_. (I am Latest) J<_.
H`H}O PzOKe.
i>~ # JkH~, ~[H <, x=
#\#@ JkHÒ =Ok D H= KOk#
"~<~. ''= HO J LO_k, W LO_k
WC_ JO` J= O Q LOk, ~= K`Q LOk,
u J_"# " P~~`<~, =O`
`<~, x= #@`<~ JO@
q=iOK_O =#O K< O. =~x JOwHiOK
_II a.q. \a~ "
30
x " J` K q=~ Jx J=
_ QiOKQ Q`~. `= O K# =h
XC, WC_ K=h `C J< `Ò gik.
D O^~O _H~ JH<x <Q~=, Jq`
|K<# P^~OQ fH=_O L`=O. gi^~
_ <\`~O ~# U<_ q=iOK^.
Jq` P^~O
Jq` #O|~=<Q "ey, H``~O ~Q<
HO`HO =~Q_. P =O _+<H
'= HO Q~=^. +qH~, ~}n~, i+Q P~
J LO_k, x=# q_z \ "H^. PO^#`
W LO_k WC_ H`" ix q=iOK^ . ~[H H "_. Jk
JO` J=OQ `# i_^ x x~~ OKO@# =O ~
LOk, \q "i ''H< |<Q H~_u P~ =zOk. `#O`
~= K`Q LOk #O|~=< ~, z#`~H ~=_" q@x z#|K
JO@ q=iOK_O HH Jk JOwHiOK_. ~O_ <@ JÔ
=O^, q=~ =O^, @O| =O^
=#O K<O.
i~ K_. Z HiOKe? Z #"e?
=~x JOwHiOK =z#_ z Z x|_e? "~ s
x " J` ~< =~ s Z @H"e? JxO\x
K q=~eq. qOz x= Q s>O_= H|\,
`_=HO_ Z J_Qe? =O\ Ju H"#
q+ _ ^# K_.
P ^# e`" P H~H=O #O|~=<
J~Ok. JO` H^, P H~H= =O
x=# _ ^|fOk. W@ , J@
HO_ ~ O_ " " ~. Ô` k @~
[=#, x~`, ~ \g "ix, Jq`x
>" =~=x J_Q iu =zOk. D q[xH
UHH H~}O Jq` =~x JOwHiOK_.
g~ =~#O@<~?
31
JO^K` q[O kOK_. P q[" =m
x=H OOk.
JH<x PK#
_H~ JH<x <Q~= q+ O _ JO`.
`# Z=~w< ~Q L#C_ [ ZO`
Ja=xOK"~, W\H P#O> JO` Q~=O
LOk. ^xH H~}O =[O =# =~#
P # JOwH i OK~ . HxH J#Q }OQ
=~`, ^xH `Q H ~ H~ "~. J~=_
_` ^xH `Q ''`~=Qi =#=~ H$u Z=~
``Q " =m #O|~ =< J~~. JQ KO_<,
''Hl |_ =~ H` `~ ` îOz Q~ KO_<
[ $^ ~ #O U~~K<~. `# =~
Q Jk O^`HOQ LOk. `KO@Ok.
W _ x = #O_ ` # `< =~HO, "qHO,
q~qOKx, `# J#"x H_, =#=, KeHO =x
W`~ JOk, H` @ #_=\xH =O^ |\ =~`<~.
y` # x~ O ` ~ @i P #. J XH" Z"
LO_H` P# D\H HO`=Ok #@Q
"qHO LO> Z
_+< H O_"~. P# `# J#" #
''JH<x PK# J< HO KHQ ~~. LO@O^ TOKO_.
=~H"##"iH JkKHx Q_.
=[O =#O PtOK =Oz =~H<
K_=~ K `~Q K~`<~ JO@
P#HO Hx K} K_O_.
( XC KF JxOK<_ JC_
`C K Ò^< JxOKO@<_C _
( `Q|k` ^xH = K"_HC_
|k< `QO K ^x ^KO@<_C _
_II a.q. \a~ "
32
( Q=O`_x H` P~kOK "_HC_
Q=O`_< =` HQ ~_
`<_C_
( J~ O K H x " Jh J~
QKi~
J~O K <"i =@ J~ "`H @ O
J#=~O
XH =q_ O^ ( Ò` =~# H~ `QO K
fHO_, uO> "_HC_
=Q~Q LO@Ok. ` Q K ~ [<
>OH @Q< kOKx K<_C_
=Ok. Q =~f~
O_Q< =^~u g~ U ~OQO## "~<, =O,
=^~OQ LO@Ok. O^~O, J=H# |\ =~_xH ^_e.
=i g~O^ ^ g~ JH_ Py`~. g "#H##"~
=~~? q=e g~ q=e ``~. JO^K` Z\HC_
tOKHO_. #` # ^ ` ` H"e. H` H }O
g =< H"K, PzOKe.
J"@ H"K, XH O^~O =r S.Z.Z. JkHi N
=$u "~ Z". QH$+ Q~ =~ QiOz K WO^
U^< Hx=O_. P~ H LO\<~. Jq
=~x J#HO_. 1. =~ 2. ~
3. K~ 4. <~
5. F~ 6. f~
Wq PKiOz# "~ U ~OQO<< q[O
kOK_" H^, q[x J"@Q =~
H=K#x K~.
g~ =~#O@<~?
33
1. =~ : H$u Z=~ KO_<, Q~
K O_< ` # =~ ` K O@Ok.
=~HO, "qHO, KeHO =x |\
=~`<~. XH" Z" "qHO LO>
Z LO@O^ TOKO_. ^ =~O, Ke... J
PzOK_xH W|OkQ LOk H^.
JQ XH =q_ O^ fHO_, uO>
=Q~Q LO@Ok. >OH @Q< =Ok.
Q O_Q< =^~u =^~OQ LO@Ok. =i
g~O^ =~~? q=e g~ tOKHO_.
g =< H"K, J"@ H"K, =$u
"~ U^< Hx=O_. =~x J#HO_. ``= Ò_H
2. ~ : g~ =~x J##C_, `_ [xOz#_
g# J=H#, PK## XH =~ @^ [#
H = O ~ O_ . "\ ^ ^ #
ijeOKO_. L^~} XH > Wx@\ `x H#Qx
x~OK =H `#=^ Z=~ ~=@O ^x Q_Q
qe =_O H<, HO@~ Wx@ \ \? `Ò| <_
"~ "~O K? Jx PzOKe. O^~ =f!
3. K~ : g PK## XH ~OQ i
i# `~"` ^xH J=~"# H` J=H#
K~ H"e. K xx U qÔ Q, U û ,
U H}O K `y# # fH"e.
#Qix OkOz, "i Ja# q+Oz
K~H"e.
4. <~ : Wk K =Y"#k. =~^K#
H <~ K J=~O. nxH HO` q"HO,
*#O J=~O. +#s "~O K##
=H Jk U H, HrH ^Q~Q \e `,
Pu ^Q~ H^, JH_O_eOk "_H .
_II a.q. \a~ "
34
x= HO\< p~ ^H}O @_^.
HOz `Q #= `~=_^.
H|\ Wk Q PzOKe.
5. F~ : =~H Wk "< =H O\k. =^
Z^~ = [_=H, ^~H, J^~H
=O^ QO> F~ K J= ~ O .
HO` = Ok XH H~ O ` \ <Q ~ ^
` K q_z_`~. P `~"` =K
=H XH Ò` q[O k_ , =`
#Q~ uOz q_z\H S^= =H f
~ JxOK#@.
gH z 6. f~ : WH_ g~ [_"O@ KH"e
J^ f~. W_ g~ =~_xH ÔQ L<~.
5 5 5=550 J~< ~ =~i g~ K# K~,
g Z=~< W ~ ijeOKx, J=~" ` `y# =~
~z, XH w`` Kx ~OQOH ^HO_. JO`H^ J=~x
D DH+x H~ |\, =O^~# |\ f~x =~O@
K=O> UqK~? LO_e. Jk JOÒ H^.
PzOKO_. =~ J<k XH x~O`~ H . ^xH JOÒ
~H` H r LO_ ^ .
K_O_.
g~ =~#O@<~?
35
KO* JO> Uq\?
_q_ ~ J< H l KO * (CHANGE)
J< HO 6 z\ q=iOK_.
Jq WqQ
Conviction (HxH<)
^$_ OHO
Honesty (P<)
x*~f 33= r
z =^#O
Alignment (J<"O\)
=Ò
5 5 5=550
Never Giveup (<=~ y"J) J<k XH w`` W
@_eOK=^ H~ K=K.
Goal Commitment (Q Hq\"O\)
HO g^ Qi 5 5 5=550
End the show (ZO_ k )
JO> "^\
O Q~ w` _`
4 J~Ok.
^ "^\ JH~ He` CHANGE
Jx =Ok.
JO> Uk kOK< ^$_ OHO
Kx, x*~fQ ^xx J=iK
Ò K e. P =O i` #
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_II a.q. \a~ "
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_II a.q. \a~ "
68
P_@s UOH~ (AUDITORY ANCHORS)
UOH~ JO> OQ~ Jx =# `. F_x
X_ PO^ " ~ . J Q =#
PK## H=|Ô KH_xH D UOH~
x K ~ . L^ O x^ = Q< ~ _
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O|OkOz# "\x P_@s UOH~ JO\~.
LÔ < Q=O`_x i <Q
H iOK=x =#" U<_ K~.
[OQ L^ O @ =e O K P H
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x=`Q^ = D<\ Hl |Qk K<~. nxx
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LO_ KQ=.
g WO\ > iH~~ LO> =Oz @#
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^=_ g^ #=HO H` KHx "~^H
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69
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qyeOk W@=O\ @ =# g^ HO` JO^~ JQ
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~ _ =z< + # = ~ =O\_ . Ò HQÒk.
(Owà=# @# LîOz#O^
J#^ qOKHO _. Wq O^~ O QiOz K \xH
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qA= UOH~ (VISUAL ANCHORS)
Hr ''qA= UOH~ Jx XH û
LOk. JO> H P#OÔ HeyOKq ~x
~E K_@O. KH x O^, JO^" # =
_II a.q. \a~ "
70
K__O =# =#H ZO` PÔ HQÒk.
W_ q^ U WO\H "o< "^\ Qk
qb \ LO@Ok. Jk K_Q<, JO^~
JQ Z" LO_< Ò HQÒk.
x*xH D PK~O =#Ô _ LO_k.
@ WOH LOk. WO\ Q_ xO_ \
LO\~. oH f~OK #q, Q \,
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H _w f#C_ f~OK#q LO\~. Jq
@Ô^~ K `~"u `~O "~ ~} O^`~. Hh
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qA H~, q^# "o~. Q_ ZO` Q LO> JO`
Ok# qAO^~ +#~~Ok. J^ z.
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s a (DON'T WORRY - BE HAPPY)
H~. D=^ XHiO\H qb HxeOQH "#
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JO> =#=*uH, "oO\ >## ZO^< J~"Ok. XH
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71
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_II a.q. \a~ "
72
=@ UOH~
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g~ =~#O@<~?
73
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failures are
''WO\ " J U_ Z =O\#?
opportunities
W ~H~H =^< ~"K. W=h JO\~ J#=A.
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f~=_xH
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_II a.q. \a~ "

74
q[ =O "
# K# qÔQ =iOz<, XH "
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K HO_. H` H}O uOKO_. L^~}
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"~ H}O uOz __. J|O
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W\ ~A J"iH J^__.
XH _w i^. *H H< , =~ eH~ J< ~K~ ` `=
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[#~ <_, J<~. 34= a+~ ''<# Wk a+ K<#
J<_, K_. ^x~ zH< ~ k
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OKH"e# iu J#" O\ Jk. Jk D<_ ~\
U~_Ok. s. ^^ 50 Q =K~. 30 qe#
g@x\H< =YOQ H J=_~. JqHH f Ô ~
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kOKQ#< "Yi " ^~HO_. Jq g #`# Hx
(Attitude) HeyOKQ =. Jq KH x ~O K Q=. H` H`
OKH"e. PK# ~HuOKQ=. g J## =~
f~=_xH ^^_Q=.
P` qO` =O^ QO_. q[O
g^.
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J#=A.
''You are the product of your thoughts J< J^,
g~ =~#O@<~?
75
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OKOx H r=~ D `x
QiOK~ =#=_ `.
H_ OH$+` Q_x QQ@x
OKOH J_Q_Ok. =#O D OKOH
Hi#"# =q_ >OH# px "H ~=_xH ^=_
|\H =Ok. =#e J_Q^.
Hu q#C_ è Q~O #O_ QO =#O < K@
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U~@ KOk. H=#q JO^* Oz ^ Oz ^ KOk.
KOk. P# OH$+` f=H H ~"e. P# OH$+`
q[ O k O Ke. q[ q[ f=H H ~"e.
kOKe. q[x XH J"@ KH"e.
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# ik^x x~ x$# q_z\, kOKe.
P`qO` =O^ Qe. `=x `=
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J_Q =O^"e.
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_II a.q. \a~ "
76
~. Ò_ =^ ~# H=xH+# =.
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h *`HO Q^, h Ò iQ^, T~
JOîH =#_ hHO^ ~=_O ^x QkOK
Ò_ _ x~` rqÒ <@=<~.
QÒ JO> 196070 O` _w ~`
L^QO =Kk x[". Hh WC_ ~A =~~.
XH _w i^. Ô`@ èq`@, [#~
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=iOK H LO>, OKH"e# iu U~_Ok. g@x\H<
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H\ (Attitude) OKH"e. q[O kOK_xH
=# "~OîH Hl ACT J=~O JO\~. JO>
A=Attitude ("Y i), C= Creativity ($[<`H H) ,
Q~@ H=x
T= Talent (u) .
K"~.
sH `# , D<\ =`~O XHqÔQ J^$+=O`
@O| # xOk. W<~"+< >Hr, HO@~*+<,
Q | * + < "iH Z< J=H#
Q@# Hey<~.Jq JO^# "~ P J^$x
JOîH Jq J#q < ~. ^xH H=O^ [ ACT. ^x
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H|\ J@=O\
"Yix q_<_e.
Z=~ =~h, U^ K~x D HO
Z^~K_@O =~`". Z=~ ~~. Un
K ~. Z=iH "~ H$+, nH ` =O^ Qe.
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g~ =~#O@<~?
77
x~^Q K=Ok Q~ \ <~.
<` XHi^~ HxeOQ ''HhO D Q~\ <
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"O K~. U L^QxH sH ZO`Q ~<
He J=_O^ . J@=O\ =O D Q~ \
< XH q`_ `_Q LO@Ok J<~. Wk
x~"Ô. x*xH Q~\ P =O "iH <\ =`~xH
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^. XH" x[OQ Q~\H ^# =iOK
H LO>, Hl, H\ =#
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JOîH Jq K"~. H|\ J@=O\ sHO> O,
"Yix q_<_e. `# Òx # J~Ox J#=<,
QiOz, Jq #~=$Ò HO_ *Q` _e. q+` QiOz
There is nothing like failure, there are only op- PO^#, "ix XH
portunities JO\_ J| O eOH < . J` x cuH QiK<~.
q+O [iy# "# XHi Q=xOKO_. JO^H <\`~O
1831 "~O k" ~<e\
1832 # F@q _="O\H
1833 =m "~O k" O|OkOz# "
1836 =#HOQ Oy~ _+< K^"e.
1840 H~ ZxH F@q `= =~
1843 HOQ ZxH F@q f~"e.
1855 <\ ZxH F@q
1856 L^H ^qH F@q
1858 <\ ZxH F@q
1860 J"iH J^_Q ZxH
P# =~}OK=~ P ^q< xK_O
Q=<~O.
_II a.q. \a~ "
78
P ~A J^H^q ~O_ ~
K< x=O ^. [O` UHw=OQ,
P # |u #O` H O =~H ~ P ^ q
PtOK_^x x~~OK<~O> J`x H$+,
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q[ xH H~ } O XH > . q[ ^ #
HO =~Òk. J` î< Q=O" }O K eO^.
=#= =~e. D<\ =`~O J@=O\ =# P^~OQ
=# ^$HÔ =~e. fH"e. D O^~OQ z#H^. ~<e\
H=O Ku _="O@ H^ J# =_^~. Jq
_wO> i^. Q~O> q+O Q~O@Ok.
`y# xOQ LO_e. q[xH =O "O
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LO_e. ~AQix, =Ou @x H~Q~O |OkOz
g@x\` @ ~["Q_. ZO` x~OOQ [#
$[<`H` LO_e. O O _"_. H~Q~xH =K"~, JH_
=YOQ qq^ O\ P q+x ~AQiH KO_"~. Jk
HO\\" sH qx ~AQ~ ZO` ^ _ Ò_"~. XH" `#
g "^_H ^# ÒKx i~, `~"` Z^~ uiy<,
K J=~O. =Ou `## KO_x _, P Ò
H} x~O q~qOK <_. XH<\ ~u n~O Q Pz,
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fH"e.
XH ~Q Q_ JH=_xH u,
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H ^~^. Jk K ~AQ~ x^~. LÔ ~A
KiH J^`"# Q_ Je LOk. =^
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g~ =~#O@<~?
79
|@__ . # O gHiOKx =Oux =@_
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<_.
D<\ =`~O _ q[O kOK=~
x~O`~O H$+ Ke. =^x P@OH,
J[ K Oy_^. HO @ Qi
Ò_ =O^ Qe. P q^"# "Yi
J"@ K H"e. ''Un `#O` `< hîH ~^.
kOz, kOKe. Jk n~Q}O... HHxk q[O kOK=~
q"#k J<_ XH =Hq. x~O`~O H$+ Ke.
$[<`H` (CREATIVITY) =^x P@OH,
J[ K
HO =~Òk. =#= =~e. =# Oy_^.
^$HÔ =~e. H=O Ku _wO> i^.
HO @ Qi
`y# xOQ LO_e. >" "<*"O@ LO_e.
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qq^ HO\\" sH g "^_H ^# K Qe.
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^ ~# =^#O \\e. Z@=O\ >#< hîH ~^.
O_ LO_O> Mm = _ J@=O\ kOz, kOKe.
P#~ K _O` @ $[<`H`# OK Jk n~Q}O...
l, s_ KO_e.
L^~} ~=< JOH VII (U_)x Zxqk
K O> H # =~ w` w VIII K
i ` Ok. Wk =#O JO^ ~ O K Q O.
ZO^HO> Wk =#O <~#k. J^ ~=< JOH
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_II a.q. \a~ "
80
x~
xH =O. x["! J~` WH_ =# H"e
$[<`H`. ^x< W_ H r @~ kOHOQ
(Lateral Thinking) JO@<~. JO> JO^~
PzOK qÔQ HO_ "O_ \ =~O>
^xH =^#O LOk. J^QO> ''SIX H
JO> P~. J~` w` J<k ~ ~ Y H#=~O ^ .
J^qÔQ =m IX x P~ K=x J_y`, =m
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=^#O LOk. "^\k ~=< JOHQ
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x~eOK""Qh, D Q}ÒQ iQ} 16 P~ J=Òk
=#+ =#x H^. WH_ X J< JH~ O WO@ (INTO)Q =iOk.
x Ò_ W^ $[<`H` JO>. W^qÔQ IX x P~ K
x~eOKQO. ^` =~ ~ O_<~. Jq PzOKO_. JQ
gH z#
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(N). Jk [=xH #K^ . `H} O =~=x
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JO OKO_ ^x _| K=<@. "
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g~ =~#O@<~?
81
""xH <\ =`~xH ~ sH
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sHO> O, J~Ox J#=<, q+`
QiOz PO^#, "ix XH cuH QiK<~.
JO^ H < \ ` ~ O ~ <e\ _ = " O\ H
O|OkOz# " K^"e. `= =~
f~"e. H=xH+< OKH"e.
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HO@~ <_ LO_f~e. HO@~ ~x"ix
_II a.q. \a~ "
82
x~H~ HO^ [=H> ~A ZO` ^~O ^ .
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J#i<~. J=~"#_ ~[OQO Hx
=~, K~ [~Q`<~. JQ =# Z_~ _| ".
s~xH O|OkOz# Ji"< J< ~[OQO
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_II a.q. \a~ "
128
#""~<~. Q\Q =OêOK_xH [O`~.
~ # ~ H#"i H< ##"~ iQ
K^= QQ`~x K=OkH `. =^ =#
~ J_y< ''H PQ J#@Q iQ
K~ . nxH H~}O g~. JQ XH x|_
L#C_, "#H## "_ =# =O^ =z
x|_` Q\Q tOK " ZO`=Ok L<~
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D HO u=H K "~O^~?
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Q LO_e. =#e x=< ^ _ K O > K
x~=@OQ, T~H_^ . JO^H D HO u=H Ji"
x~OQ, ( Assertive ) Q LO_e. x~ =@OQ,
xOHKOQ x~ OQ, xOHKOQ =\__ O _ XH H.
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~A~AH `=x `= `= KO@<~.
J<H + "H Q~=`<~. #Qi`
g~ =~#O@<~?
129
=\_~ . H H K K _O K`H ^. P_"i`
=\_O> >#<. Z^\"~ `= g^ *
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#=~O \ |@ _<~. WO\HKH JO^~eQ rqÒ
''<<O^ J KH#, W KH Q_# < H~
# Jx qe`<~. O J<H
JO^~ W|O^ Z^~Ok.
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K O _Q Z^~Q W^~ <` > ZH~. <<^ K^=@O =O\
HO K^=O@<#. "oî =^ O+} J==< _
W H#yOk. iOzOk.
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''#=~O... HH<_... ''Q_ ^x<#O`
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<# U^<
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Wk JO^~ . Z=_^` P#HO^? ^~O `Kx,
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o J<_ . =m " O @< ''J=<... g H~H= x
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Z =@ =~ èH W|Ok _`# ~ O_ J< O
=O <# HQ*x Oz,
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JO@ \ H =~#. ''J= ... Jx
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^x g~ D\H QOK LO\~.
_II a.q. \a~ "
130
Z^ \ = H =#e W|Ok > e
"#_, =i` _=~ KQQe ^
JOÔQ s Ke. L^~}H O@<
fHO_. g O Uq\? Jx J_y#_
f~ ''Jx <"
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i~Q H Jx #=` ÒKH=K.
K =Oz~, ''=#= O Jx =HiQ K=K.
_|_ ''Jk JO` J=~=? Jx Z^~
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~f_< MO.
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qi"_. qb JO` =K~ J<_. P `~"`
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g~ =~#O@<~?
131
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2. H^, ^, =^ J< q+e xÒQ
K@O.
_II a.q. \a~ "
132
3. H=#q J_y fH=@O.
4. Z^ \ " ~ uqOz# _ x` O Q
KiOK@O.
5. W+Ox q+x H\ KQQ@O.
6. `# Jae x~=@OQ K@O.
7. `=# q=iOz# "iH `y# =^#O
KQQ@O.
8. `# kOz# q[# è*@O.
9. ` = O` q+ W` ~ *Hx
J<H=Ok "^= `yOKQQ@O.
JOkOz# Q Q 10. K ^K#k _OH u~Q_Q HH \Q
q+x H_HiOz K@O.
JOkOK"_, 11. ` = *H K # _ K H x is
Z=iH JO`Q W=QQ@O.
xH~x =H=O 12. `=x W|Ok > "# "iH `y#
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`= 14. W`~ HO `= ^` # =~HH=@O.
JOkOz# "_=`_. 15. W`~ _q<\ Kx uOz#_,
Z g~ qHH `y# |k K@O.
q[xH =~O Ji"<
D<\ =`~xH P`qO` @
Ji"< ZO` J=~O. Ji"< L#"ix
Q~qOK "~O^~ LO\~. L^QO WO@~,
Q _+<, Ji"Q LO_"iH q[O
`^. Z LO_ Wq K Òk.
1. Attitude ("Yi)
2. Stability (=@ ~Ò)
3. Straight Forward (= \Q `` O)
g~ =~#O@<~?
133
4. Eye Contact (HH K =\_@O)
5. Repartee (`y# K~H "@O)
6. Think & Talk (PzOz =\_@O)
7. Independence (Ò` " LO_@O)
8. Voice (~O K`Q)
9. Expression (K û)
g\ "^\ JH~ He` Assertive Jx
=O ^x gs\H Q OK LO\~. W_ =#O
"\x KiOKOÔ. Q=OO
1. "Y i (ATTITUDE) [xOz# `
=H ` qH O Wk =Y" # ` Pa*Ò
=Ok. XH =H H "Yix |\ J`x
JxO\H<
PK#, #=H, J"@ LO\~. ^xH
JH~"#
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LO_ =H "O XH qO QKiOk.
=x+ Q`#O
z~#= =YO g^ LO@Ok. K^K#k J`# [## |\QH,
YzÒQ KQ_ J< =# "i =YO J`x Q}qx
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2. =@ ~Ò (STABILITY) ~|~ |~<
=\ _ q+ O ~ ` O LO_ _ O
Ji"< =~ =Y"# H . g~ D~A
XH=@ K, ~=@ K, ~O_O\H O`#
O_ =@_~. Z^\ "~ ^ _`~h
=\_~. `=H W+O H~< "iH+O
=z#@Q =i `= =@ g^ x|_`~.
"iH Hx Yz`"# Ja LO\~.
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_II a.q. \a~ "
134
3. = \Q `Ò
(STRAIGHT FORWARD)
= \Q `Ò Wk. Wk Jx
O^~ xH ~H=K Hh, LO_@O
J=~O. `= Ja# x~=@OQ =H
~K_xH g~ "#HO[ "~. J~` P
Ja O " e |K @ C _ , =x+ x |\ ,
i~# |\ Ke. ^# @~ TKH`
H# =O P# Pf_# XH =H
OKO ''Wk h `Q^, ~ #= K W|O^
J<H ~, _`= Jx K#_, J`# PzOK_O
ZO` =OkH KuH ~OaOK_. JO`=~ @~x JO^~ ZOH~ *
JOk# J=H K `C^= \OK~.
K*i=_xH H~}O 4. HH K =\_@O
"~ XHi (EYE CONTACT)
J<H #H Z^\ "i` =\_@_ HO^~ HH

`= ^$+x =oOK_O, K =\_~. J "i "O " _
ZO^# ^$+x K _ O_ Z\ K ~ . J@=O\ "iH
HOnHiOKH=_O. Zi"< ^x "O@< QiOK=K. Z^\"~
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K =^ J K_@O =# Z^\"~ KH#
K_O MO.
5. `y# K~H "@O (REPARTEE)
Z^\"~ =# g^ * "#_,
xOHKOQ "iH K~H @_O J"@
K H"e. H ` "~ ~ z =Ô LOk.
g~ =~#O@<~?
135
XHi XH ^ ~K~`x ì XH O "~
Q~O *+" Qix _ eK~@. ^xH ^
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H _ ~ ? Jx J_ Q @ . ^xH = ^ #OQ
*+"Q~ ''J=# = WO\ ~ Q~O Jx
K ~<~. JQ HOî g~eOQO Q~
<@ fx WO\H "O> XH
qî ''UO =~! Q_^ |~= "<~
Jx * " ''XH Q_^ H^~! # Q_^
|~= "<# J<~. W KC` K
L<~. Ji"<
6. PzOz =\_@O (THINK & TALK) ~Ox K`Q
K =Y"#
=\_ =O =O, O^~x |\
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PzOz `y# qÔQ =\_e. =# Z^~Q
''^KO_
L#"~ ^ ~# _ =~^ Q , =
J< =@#
=# _ O _Q, # _ POQ
PxOK_xH
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K=K.
=\_x PtOK_O `C ^ . Hx Z^\"~
Q#O_xH _
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K=K.
=\_#_, xÒQ Ki =\_e.
Jk K ~x |\
JHO_ ''=O_^ UO J#O\~ U"!
LO@Ok.
J#O> g `\ H\ f~`~.
7. Ò` " Hey LO_@O
(INDEPENDENT NATURE)
g H Ja# =HiK
gO^x g~C_ =i=^. Z^\"ix `$
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z _` ~. L^~} Q[~` =Y=Oux
ÒKx HO^~, g^x HO^~ |Qk
"kOK~. WO^ ~[HO LO^? ^? J<
=@ J@Oz `= Ja# z=i =~ XH
_II a.q. \a~ "
136
qÔ Q =H ~ K _ O =#, [ _ XH #=HO
U~_Òk. Ò` "# H\Oz, "\H
H@|_ LO_@O _ Ji"< XH =Y"#
H}O.
8. ~O K`Q
(VOICE MODULATION)
Ji"< ~Ox K`Q K
=Y"# ` =~. ''^KO_ J<
=@# PxOK_xH K=K. Q#O_xH
''=#e Z=~< _ K=K. Jk K ~x |\ LO@Ok.
"^\i "O K q=e XH =H # K#_ T! J< x
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J<_H =_. =\_ =@ 7 Ò H=xH\ K, 33 Ò
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J`# =#e _ OQ* H=xH\ KO^@. H|\ g
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W=_O =#^ `C =~H"e.
H|\ 9. K û (EXPRESSION)
=# # QiOz
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^xH H~}O < ~<e\ H< < =@f~ Jx
QiOK=# =O P#"Ok.
g~ =~#O@<~?
137
''=#e Z=~< "^\ i "O K "ik
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g Ji"< Z LOk?
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K =\_~ (Nobody can make you feel JOwHi `
inferior without your permission) J<_ ~*" . OKO
Z=~ =#e `=
g` =\_" ~, g "+ + s~ +# K~.
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x~OQ, x~=@OQ, xOHKOQ
=\_e. J =\_# _ ~O JOH~O
LO_^. =s J}= LO_^.=@ ^~`#O
_II a.q. \a~ "
138
LO_^. ~O_O\H =ÔQ LO@Ok. PqÔQ
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a. =~ @H "o ~O\~.
g` =\_"~, . '^K HHO_ Jx K~.
g "++
s~ +# K 2. g~ XH x|_ L<~. K
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=i_^. =O^ "o JH_ x|_ Ò K<_.
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<#h, ^xH g +i\ H"x J_Q_. P
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^Q è^.
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g~ =~#O@<~?
139
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J_QO_ Jx xÒQ K~.
4. g HO\ " g >iH~~ ~O_~A
W==x J_Q~. " U^< W =m "O@<
WK Q}O ^.
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6. g O_ g =^ JC K_. ZC_ H#_< =~
P =@ ` Jh =\_`<_. g K
J=~O _Ok.
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_II a.q. \a~ "

140
8. ~u < O_ `~ "` g H O\" H Q\Q
"~QÒk. g x^@_O^.
Z. Kq ^k @x _O\~.
a. p..p.. W =i"x J#O\~.
. HO\ "ix ez K~, ^ <
f~ K~.
q@s HQ 9. g~ Kx, K`Hx xx g JyOK~.
xK, i>~ J~# Q "O@< K=x P^tOK~.
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rqÒ Q_`# a. <# K# Jx YzÒQ K~.
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WO\ ^Q~ qOu K~.
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J#H=K)
72 U = Z. D =x+H ZO` K< q#_ Jx
~zH~"# zH< T~O\~.
[ JOkOKx a. |Ô^ ^? _O! _O! Jx H
x~~OKx "~.
''HO@H zH< J< . = xH ~H ` ` y # K ~
HOh Oz fO\#x Ki~.
OK
M`=_. 11. g qÒ^~ Q L# XH OxH
J`xx P |"# q=e b_~Q LO_=x H~~. Jk W
HiH =~ Ô H"K, H H"K, ==O_e H"K.
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JO\~.
a. =K O =` ~ O ` O_ K #
JO\~.
. "O@< JOwHiOz, P# x <~
O\~.
g~ =~#O@<~?
141
12. g ^QiH XH H` J=~ (^ J~) =z
U^ q=~H, HH K =\_Òk.
Z. g~ "eH uiy` `=OKx
=^#O K~.
a. '< è^ Jx K ` OKO\~. f~
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=~, 'a H 3 =~, 'H 2 =~ " O_. t=|}
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_II a.q. \a~ "
142
=# ""#,
L^Q, L^H# J^
@O@, Z\HC_
O~} KO@
=O^ y` LO_e.
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D (E.Q) _ JO` J=~O.
D JO> Z"+# H+O\ (Emotional Quotient) ^x< Z"+#
WO>e[< JO\~.
=# ""#, L^Q, L^H# J^ @O@, Z\HC_
O~} K O@ =O^ y` LO_e. =^ Z^~ # P@OH#,
P@ =K J_OQ qOKe. J##k kOK=~ J_^.
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"H Wz#@ =#O W=#=~O ^. O~} L#"iH W^=
JÔH^. "~ `=x `= ~} HeyOK#<_ W`~#, `= \
L^Q _ KHx ~} HeyOKQQ`~.
143
=`QOn `# `# ~} HeyOK#
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168
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_II a.q. \a~ "
170
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_II a.q. \a~ "
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2. Empowerment (O x~Hx=_O)
3. Appreciation (Ja#OkOK_O)
4. Motivation (~} HeOK_O)
5. Building Confidence (qO HeOK_O)
6. Understand the groups (JO^ s J~ O
KH=_O)
7. Inter personal relations (~~ O|O^)
8. Leadership (<HÒ)
9. Developing the trust (#=HO)
g~ =~#O@<~?
177
10. Interaction with the members (`
O+})
11. Negotiation (K~ [~_O)
12. Goal achievement (Hx K~H=_O)
D JO "^\ JH~ He` TEAM
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_II a.q. \a~ "
178
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180
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181
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_II a.q. \a~ "

182
3. >#< `Q\xH Q~\ HO\~?
4. q+` JO> _Ò\~?
5. QO_ O|OkOz# = LO^?
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g~ =~#O@<~?
183
18. g Hx W`~ ^KO@<~xO^?
19. >##Q L#C_ K=@ _`?
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23. H~"# =<?

24. D OKO f=H g JO` ~HQ x~
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g ~=f~
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31. g ~<e\x QiOz ^_

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184
33. PHe#_ _ _` uO@O\~?
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36. =O@iQ LO_\xH, }O K\xH

O LO^?
37. u z#^xH _H~# OkO\~?
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_II a.q. \a~ "

186
Manners are like zeroes in
mathematics JO\~ ^.
JO> "#~, Q}Ò
<O\q. H# JOH
Ki#_ "\ q= ZO`
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P H=H =~.
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Manners are like zeroes in mathematics JO\~ ^. JO> "#~,
Q}Ò <O\q. H# JOH Ki#_ "\ q= ZO` ~QÒk.
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P~ " O > Q "o#@Q =#O _ =# "#~ J_\ K HH` ^.
Z\H\ (ETIQUETTE), H~ (COURTESY), "#~ (MANNERS) J< D
`# O~# WC_ #==[O Q PtOk. WO\, |\,
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187
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_II a.q. \a~ "
188
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J~==Òk. 2. Reservedness (==OQ LO_ Q}O)
|@ #Oz aOK 3. Over talking (Ju "Q_)
O H<, =x+H, 4. Buck passing (ÒK< Q}O)
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9. Emotional (L^H_ Q}O)
10. Over confidence (Ju qO)
11. Prejudice (^+ Q}O)
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211
O JO> =. P =q\ "\H
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1. "~^ "k Procrastination
Wk K =^H~"#k. Procrastination
is the thief of the time JO\~. =# =x
JkHOQ iOz " K~ "~^ "_".
g~ U ~OQO L<, Z\ x JC_ KH
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x D~A Ke. D ~A x WC_ Ke. H~}O Uq\?
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i[~_Q LO\~. K"~ g~ W<is ~O_=k Z^\"~
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Q ~ O J# O\~ . ~ H O[~ ` Jh HeKx
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Q"_< XH~A D `Ò WO_ Z= H#_Òk.
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X ^Q~OKH"e, ~"[~ =~~k Ò\_. z=~ =~~
H H "Q_^. L^QO T_Òk. W@=O\ "~ `=x `C #
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g qz` " # = . Z^ \ " ~
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K O> J@=O\ uH O H ~ J` x i`,
`QH"e. Ja# |\
Hx q+ Hx
7. `Q=~ Martyrs q#, =#
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_II a.q. \a~ "
214
9. L^H _ Q}O Emotional
gi "" K JkHO Q LO\~. gi
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HO^~ Zx q[ kOz<, ZO` =Oz
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13. JOH~O Egoism
=x+x J^ `xH `" k JOH~" .
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_II a.q. \a~ "

216
''~_" J< Ô w + \O k. JO>
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H} H}O _` q"OÔ> K Pz~. JO`=~
kOKk Ug HO^? WH_ XH O "i J~ =~ O
LO_^. "i J=~ ''XH HOh xK<~ H^,
Q J _` o K =O@Ok Jx W, ''="
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|#uH < P~. H". W^ q+x The Structure of
kQ*iÒ\_. Scientific Revolutions J< HO ^= <
q< ". J< ~K~` _ KHQ q=iOK_. ~_"
+ J< =@# "^@ yOz#k _ J`<.
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g~ ~_g^ #_z "O>, "#H #O_
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217
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=~ L^~}. XH =H OÒ XH
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JO`H^. J~, Ji iOK#O`Q LOk.
z=~ ~ K k " =H K u Oz ~ ''< SS\ ~^,
QO`=~ =K~. JO`=~ FQ iOz# Z"\ =zOk Jx
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22,26,28, 32,37,39
_II a.q. \a~ "

262
D ^HO_ ~O@ 'H^ Jx \e.
J _` g~ q=e J~O K#>. WH
qye# 5,10,15,20,25,30,35,40 ~O@
g~ 'J=# Jx \ LO> g~ C H# >.
ZO^HO> Jq J|^ \"O@. J@ W@
LO_=K. H|\ "\x iQ}#H fH_^ .
"\x ~ (LIE SCORE) JO\~.
g~ q[O
kOKO>
g aH i+< OKHO_
D<\ #O_ ~AH g rq` O g~ ~Q LO_
Wîx Ja#OkOK_O #O@<~? q<Q LO_# O@<~?
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g~ Q $+OKO_. q<Q =~O> ^xH tH} Hh
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263
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XH =H =~}Oz #~HxH_@. JH_
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J_Q J<@ =_. ^xH P =H ''~O_
K< Hh K#, H|\ P ~O_ KOKO_ Z=i`
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f"~. JH_ <, `, WOH ZC_, ZH_
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LO@O^ x J` # T OK ^ . | P * K_O,
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iu KH J`# YOQu<_. JH_ ~O, XH s
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"~ J`x #~HO =ke@Q<, W^~
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''PQO_ =... WO^H\ _#~ Us? Jx
_II a.q. \a~ "
264
J_Q_. ^xH XH~ ''"~O` = aH i+<
P~, q=e PHiOK_xH J TiH "
"<~ J<@.
g iK g @|_
gk "~O H"K. L^QO H"K, g
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LO\~. #Qi` iK OK
=`QOn H=_O = H+"# ## _ <OQ
z~#= QiOz K H=K. <# a.Z. K^ =`# ~A " <
q ^Q~ #O_ b P~ ^H iK".
A person without
"l K@O = K iKO_q. =
Smile is not fully
WO\ U x L< = <#Q~ <H K"~.
dressed J<~. XHHi XH x H=e#K@ Z=~ èH
JO> =YO g^ ~<, =~ è# =H` @ "o x i
z~#= x =x+ K"_x. J iK ZO`Q< iQ~.
iQ |@ <# HO`HO XH ` ~OQ O
"Hx "i` xK#. aH i+< # K"_x. XHi
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H|\ #=`, Hi ''W^q\ WH_<~? Jx J_Q_.
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=#O fik^H"e. P [~e ''~, D#Q~ "~ *i H^!
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= O \~ J<~ . JO> WH _ x
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265
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< # ~ f q^ = < [~ e[O
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xH~^. xg^ Q~=O, PH LO_e. HQ@O J<k
2. Emotional Balance ("^Q J^):
JH~ x[O.
Wk XH ~A
= [O ~ H ~ H =#+ O\~ . kOKk H^.
JOH~, J=, J=~, J H=H=OQ
~O\~. gOî` iK `=. "i =#H =#O `s^
"i =~## iOKQQe. xKH"e.
3. Listening (q#_O) : HOîH
` Hx "_ =H H_< q+O =# "~O @=K,
èO^. Z=~ Uk K< q#_O = "i HOîH <,
èq`@# JOK< "=K. H|\ aH =iHOîH
i+< q#_O ` x i. "~ K # q+ O=`~O,
=Ozx QOz K_ q_z\e. =iHOîH WOH
=O @=K.
4. Awareness (è "Q@O) :
Z=i` =\_`<", ZO^, Z,
ZC_, ZH_ =\_`<" `x
=\_@ O =Ozk. O` * K _O,
o KHz# "iH <\=~ al< QiOz
K_O, XH s ~O_= sx Q__O
=O\q _^.
_II a.q. \a~ "

266
5. Trust (#=HO) :
aH i+< Wk K J=~O. =#e
W`~ #=O>, =O^Q =#O "ix #=e.
H|\ ^xH `Q@Q =# "Yi LO_e. ~O`
"i iK# îxQ~K# =~H}O
"~ =#e q_z _`~x =i_^.
6. Intergrity (x*~f) :
O`"# ux Wk C LCO\k. x*~f x
OÔ> =#x iK ZO`HO Q=. He H|~
J^ @< HHO x|_=. =# =@ x*~f LO_e.
Ò Ke. J C _ O Q \ _ ` Ok. ` O Q
=#<k XH LO_Òk.
Q~"` 7. Openness (JOîH J#O) :
Q~OO\k. ~ O|O^ OK< =O =#O
^xg^ ~# XH =~xH =`" KOk#"i=< =# ~_^ .
~`H "= JOîH JO^@ LO@, JOî =<"#
èH`, Q~q, J#OQ, <OKH, `<=H,
HO^_O MO. ÒK u~QH `^.
=iHO^~
8. Non Controversal (q"^ ~Ò) :
=~ =#x
XH Hu` aH i+< Wk K J=~O. =#O
`~. #Qi` He~#C_, "~ `= `=
"# =#` OKH=K. Jq =#O =#<
LOKH"e. WH_ =@# JH_, JH_ =@
WH_ K_^. JQ q"^ K~Q "Y
K_^.
9. Smile (z~#=) :
Wk J# P~}O. =`QOn z~#=
QiOz q A person without Smile is not
fully dressed J<~. JO> =YO g^ z~#=
g~ =~#O@<~?
267
x =x+ iQ |@ "Hx "i` =#O.
H|\ #=`, ~^Q JO^~ Ja=xOK
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#=~Ò\ # L# `qk WOw+
^x "^\ JH~# He` RELATIONS
Jx =O^x g~ QOz LO\~. H|\ aH
i+< OKH"O> # K # `qk Q}#
J=~H"e. g aH i+< iy#<_ g
=HÒ KHx =~ ^".
QÒ ^"~ =`" aH i+< ^#O
P ~ Q xH~x , 40 U | _# "ix PRO XH q=#O =O\k.
Q xqOK< "~. W_ ~A =~~. ^x O`
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qâ~= q#~"= @Q_.
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If you think, you can achieve JO\_ _H~

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268
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f~ K [iyO^q@O>, P H}O J`x
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Z" + # WO\ e * # ( EMOTIONAL O_#>
INTELIGENCE) JO\~. WO`H O! P [O> QO^x
~ ky, =# KHQ ~O_ @H *<x J=Q#
==~. ''Jq #= <H=^ JO\_ Kx K` ^~
J`#. ''^ Jx =# WK# JO@Ok Pq_. =*xH OK@O
x*xH [iyO^q@O>, J`# H^`# ~ <~H"e.
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Jk _ qK H } * # O O K _ O =<
[~QÒk.
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JO> Z=~h H\ H^. Z"+# H+O\. W_
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270
"O@< XH x JO^x KHKH \
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J=# H^
1. Z=~< Q\Q =\_` <# Z^~ K#
2. XHi Jk
qi H_`#.
4. QÒ [iy# "\ QiOz `Kx
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q=#= =`=<k
XH\ "eOÔ>, 5. Z=~< ki `y# =^#O KQeQ
Jk `# H\OK ^~O < ^.
Q=O`x 6. W`~ q=i < << qe`#
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7. ZO` z# = =z< <# _+<H
q q"H#O^ #=`#.
8. < rqÒ P#OÔ J<k ^x
J#O@O\#. <# K
^~^$+=O`_x/ ~ex.
9. < # K # x x Q i O K H ` K
^_`#.
10. < H< Z= q[O kOz# "ix K
J HQÒk.
11. ~ [~Q q+ QiOz <# D~*
>#<H #=`#.
g~ =~#O@<~?
271
12. < O [iy# K^ J#"# <#
W\H =iH`<#.
13. ## q=iOz# "ix < # Z \ H

HqOK#. "i` =\_@O =<#.
14. <x # QiOz K "~O> <

W+O LO_^. Q HO =Ok.
15. <# ~E K xH _ LÔ PO^# J*#O

_Ò\#. _ =O__O
16. H`"` =YOQ / ~+` =x+H =O_
=\_#_ K HOQ~Q LO@Ok. J^~}"#
JkH~O H^
17. <# = @O|O Z=iH J=~O J~`
^"#xOk. `# J*<x
18. JH`Q Z=~< XH "~ K < QO_ QiOKQQ_O
"QOQ H@O@Ok. J`x `H JkH~O
19. Z=~< Q\Q =\_#_ < K _H~ ~e
>##Q LO@Ok. ~^H$+<
20. #Qi #<=~< "u K` K
J==#OQ q#.
21. [iy# "\H <# zOu LO\#. [~Q
=Ok PzOK< PK# _ ~^.
22. < P#OÔ = `@H#. <

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23. ## Z=~< #q` "iH < }O W#.
^xH "#H_#.
_II a.q. \a~ "
272
24. Z^\"~ ## W|Ok _`<~x è<
Ug J#H`<#.
25. ^"ix K K ^ HQÒk. <
=^ L#q "iH WK LO\#.
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"i # O T OK H # . =O^
u\e#Ô` u>#.
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35. < rqÒ g^ q~H HQ@O
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= " =# QH QiOz 
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aOK q^ H^. =#=_x Q=O`_x He
"~k ^#O Jx J#=A JO\~. ^#O
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x[O. Wk XH ~A kOKk H^. H=H=OQ
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@=K, HOîH <, =iHOîH O=`~O,
=iHOîH WOH =O @=K. ~"^.
P ^# J H#y< `C^, Hh ^#
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L" O` ''Q z`=$u x~^ (12)
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=~ "QQÒ. QO.
J~` eH ''J "~Q O`x~^ (12)
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M~< ^# K@_ J^H =Q qOK _^ .
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XH J_q "O_Q, ^#O KO@# y
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275
"HO ZC_ aO^ ^=} J_y KO_ Jx
J_Q_. ~#x <~^_ =O^Q_.
HO`HO `~"` =m <~^_ J^
J_qQO_ "O_Q, y K ''g <
QiOz J_Q~? J<_. ''J_Q#, h WOH
<Q [# _ Ò^@ Jx =^#O WK_
<~^_. ''Fi ^=_! D J_= @ WOH
<Q [# Q_? Jx `@<_ If you think, you
y. ~O_= =H _ He ''g < QiOz can achieve
J_Q~? < "HO ZC_ aOk? Jx JO\_
J_Q_. h ''WOH k [# _ Òk J<_ _H~ <.
<~^_. ''F JQ! K O`+O g. k J~` =z#
[# "HO =OÔ> WC_ P#OÔQ LOk zHq@O>
J<_. WO` PH"} ` ''h WC_ J#H=_O ^Q~
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K< #= x~` _^ JO^H D x PK#
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XH Q~"` Q~OO\k. ^xg^ ~# Qi Ò_
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H=g^ ^ H # @ Q =# PK #
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P# ^xH ` \O^#HO_, WOH ^x
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276
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f<@C_ ZO` fO\~,
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xe LOK_O), 3. ~KHO (Qex q_z@_O) N=u WOk~QOn
g~ 'F" Jx =# J#O@ D =_ ^#=OuQ
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KH"e. `~O JO> "#H `KH=_". `~"` ~`Ô
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