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Whirlpool EMEA

SERVICE Customer Services


AWO/D 411250

Service Information
Washing machine Frontloader
AWO/D 411250
8592 327 10100
Last Modification: 09/30/09
Creation Date: 08/14/08

Spare Part List 2

Exploded View 4

Technical Data 6

Wiring Diagram 8

Circuit Diagram 10

Program Chart 12

Testprogram 24

Error Codes 25

Service Bulletin 4812 712 40340 29

Service Bulletin 4812 712 40347 43

Service Bulletin 4812 712 40317 44

Service Bulletin 4812 712 40320 45

Service Bulletin 4812 712 40348 46

Service Bulletin 4812 712 40327 48

Service Bulletin 4812 712 40313 49

Service Bulletin 4812 712 40330 50

Service Bulletin 4812 712 40314 51

Service Bulletin 4812 712 40305 52

This document is only intended for qualified technicans who are aware of the
respective safety regulations.
Subject to modifications

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Spare Part List


Pos 12NC Description

001 0 4812 440 11579 Cabinet U-SHAPE


003 0 4812 440 11581 Crossbar U-SHAPE
011 0 4812 500 18099 Adjust. foot M8, 112mm
021 0 4812 440 11471 Front 25
024 2 4812 440 11791 Cover rear
024 3 4812 442 18047 Cover plast rear
025 0 4812 440 11582 Support control board U-SHAPE
030 0 4812 440 11654 Table top 42/44 l U-SHAPE UBS possi
040 0 4812 417 18787 Hinge BK
050 0 4812 440 10779 Plinth GW
061 0 4812 466 89033 Counter weight upper, 44 l, EUREKA
061 1 4812 466 89034 Counter weight lower, 44/54 l, EUREKA
061 2 4812 310 39287 Mounting kit weight, EUREKA
081 0 4812 529 18063 Shock absorber U-SHAPE
084 0 4812 466 58023 Silent bloc
086 0 4812 401 18894 Fixation eureka
110 0 4801 111 00265 Handle door
130 0 4812 417 28107 Plate eureka
130 1 4812 417 28108 Plate Doorlock Lower
131 0 4801 111 00266 Lock
131 1 4812 417 28045 Pin Door Lock
131 2 4812 492 58022 Spring Door Lock
135 1 4812 498 18262 Door safety erk
135 2 4812 491 48004 Spring Door Safety
135 3 4812 290 68153 Holder adjust. Door Safety
140 0 4812 450 59812 Door glass DELTA EUREKA
143 0 4812 440 11141 Glassdoor frame
144 0 4812 440 11595 Frame door glas
144 3 4812 502 18669 Screw; 4.0x12
191 0 4812 460 68633 Door bellow eureka 473 50lt
191 1 4812 492 18028 Strap Eureka
191 2 4812 492 98011 Strap
200 0 4801 111 00741 Wash unit EUR-800-1000-44H11
223 0 4812 418 48958 Drum lifter plastic COD/44L/D
271 0 4801 111 01149 Belt 1229/H6 Hutchinson
272 0 4801 111 00742 Pulley EUR/LR
272 3 4812 502 18817 Screw pulley M8x23 Eureka
301 0 4801 111 00884 Control panel
303 0 4812 452 17755 Handle drawer EBL WP25-CPL
331 0 4812 414 58306 Knob timer
331 3 4812 414 58307 Spring Knob timer
332 0 4812 410 29399 Push button 4-opt.
333 0 4812 513 18172 Push button
333 1 4812 410 29401 Push button 2 options
400 0 4801 111 00743 Motor 1BA5736-0WB/EU
400 1 4812 502 18828 Screw Motor, kit
409 0 4812 362 48443 Brush,carbon BSH
421 0 4812 121 18285 Interf.filter
430 0 4812 360 18559 Pump
451 0 4812 259 28919 Heating element 2050W, 230V + NTC

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Pos 12NC Description

480 0 4812 321 78422 Cable DOM-MOT6-EU


490 0 4819 321 18136 Cable mains 2m SA
491 0 4812 321 28367 Strain relief
491 1 4812 502 38152 Screw 4.8x19
521 0 4801 111 00894 Control unit DOMINO, programmed
521 0 4812 214 70725 Control unit DOMINO,C1W-basic
571 0 4812 271 28558 Valve,magnet
581 0 4812 271 28585 Pressostat 50/25 INVENS.
620 0 4812 239 58046 Module E3/4 Opt.
630 0 4812 280 58048 Door lock
653 0 4812 134 18046 Light guide Prog. Flow
653 1 4812 134 18047 Guide,light Start low
653 2 4812 134 48361 Guide,light 4 opt.
653 3 4812 134 48362 Guide,light options low
691 0 4812 282 19485 Sensor NTC
701 0 4812 530 29329 Hose, inlet; EN 11770 Reflex
702 0 4812 530 29406 Hose valve-dispenser
707 5 4812 310 19102 Nozzle
708 1 4812 530 49392 Bend disp.-tub Eureka
711 0 4812 418 68379 Dispenser 3 ch.
712 0 4812 418 68381 Drawer
713 0 4812 418 68382 Safety device
718 0 4812 526 48226 Siphon
718 1 4812 418 89066 Separator
754 0 4812 530 29495 Drainhose tub-pump Eureka
754 1 4812 530 28832 Lock eco
760 0 4812 480 58385 Filter pump
781 0 4812 530 29496 Hose draining
782 0 4812 530 29497 Hose Pressostat
794 2 4812 401 18549 Clamp hose
900 0 4812 255 18298 Holder outlet hose
900 1 4812 290 88123 Bracket eureka
900 2 4812 401 18501 Clamp hose 19.2 mm
900 3 4812 401 18853 Cable clamp
900 4 4812 401 18414 Clamp hose
900 5 4819 401 18529 Clamp hose
900 8 4812 401 18854 Holder outlet hose
910 0 4812 505 18427 Nut M6 with washer
910 1 4812 502 48344 Screw
911 7 4812 903 08196 Screw M 5X14-Z; M 5X14-Z
930 0 4812 492 38419 Spring suspension-EUREKA
961 0 4812 532 68151 Spacer
965 0 4812 466 68936 Cover
993 0 4819 530 29028 U Curve for outlet hose
993 3 4812 395 58004 Tool

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Exploded View

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Exploded View

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Technical Data
Dimensions + Weight
Product dimensions
Height . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81.5 - 84 cm
Width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59.5 cm
Depth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57.3 cm
Weight
net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 kg

Electrical base data


Voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 V 10%
Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Hz
Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 A
Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ~2.3 kW

Drum data
Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 l
Wash speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 rpm
Spinning
max. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800 rpm

Pressostat
Level1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 - 12/14
Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 - 16

Door lock
Kind of switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switch with PTC heater of bimetal
Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 (90 - 264) V
Locking time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 s
Unlock time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ~85 s

Inlet valve
Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 - 240 V / 50 Hz
Rated flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (1.5 - 5 bar) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 l/min
Pressure range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0.3 - 10 bar
Nominal resistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (20 C) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8 k

Drain pump
Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 - 240 V / 50 Hz
Total power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 W
Resistor (coil) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (0.55 - 1 m) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2 l/min

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Heating element
Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 V + 10 %, -15 %
Total power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2050 W
Resistance (20 C) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Leakage current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . < 0.8 mA
NTC sensor
Resistance NTC

0 C 35.9 k
30 C 9.8 k
40 C 6.6 k
50 C 4.6 k
60 C 3.2 k
70 C 2.3 k
95 C 1.1 k

Motor
Resistance contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (20 C)
Stator (full field) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.95
Rotor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.85
Tacho generator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95.0

Control unit
Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DOMINO
Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 V / 50 Hz
Output control unit

Motor M7.6 - DSS3.2 > 40 V


Aquastop AQ2.2 - DSS3.2 230 V
In pump step AQ2.1 - DSS3.3 230 V
NTC Not measurable
Pump DP2.1 - DP2.2 230 V
Doorlock DSS3.1 - DSS3.3 230 V
Pressostat E4 - E2 230 V
- empty PR2.1 - E2 230 V
- full PR2.2 - E2 230 V
Valve (Rast 2.5) V2.1 - V2.2 >170 V
Options Not measurable

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Wiring Diagram

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Legend

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Circuit Diagram

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Legend

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Testprogram

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Error Codes

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Error Codes

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Error Codes

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Error Codes

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Service Bulletin 4812 712 40340


AUTHOR: Ronny Schuricht
Last Update: 05/16/11
VERSION: 2.0
TITLE: machine not spinning
SUBJECT: In order to reduce the risk of foam creation visible for the customer as long lasting cycle and / or not spinning of
the machine new spin profiles are implemented and new service kits are created.

REMEDIAL ACTION
Check motor function
=> If motor is not running at all: check for Motor failure F06
=> If motor is running:

Unbalance:
Unbalance measurement can lead to repeated laundry distribution ramps to come down with measured unbalance. De-
pending on the model it can be a high number of retrials. This is necessary to avoid mechanical damages of the appliance
due to spinning with too high unbalance. If it is not possible to reach an acceptable unbalance level with the distribution
retrials, the appliance will not spin.
Small loads and especially single pieces are more critical than middle and large loads => check with customer for load
conditions instruct customer
In case of selecting Drain & Spin-program, the unbalance measurement is more critical, because information from the
wash cycle is missing. Therefore is a higher probability for retrials in the distribution ramps and eventually for failing spin-
ning at all. Check with customer, if Drain & Spin-cycle was selected or if a complete washing program was selected.

Foam creation:
If during ramp-up for spinning intermediate spins or final spin the pressure switch contact is closed (wash level L1) due
to water ring, foam or partly blocked outlet system (foreign objects, wrong assembly of internal or external hoses, etc.) the
foam routine is started.
If during ramp-up the wash level L1 is detected, the motor stops and the drain pump runs for 30 sec. When reaching level
L0 within 30sec., the ramp-up is repeated. Depending on the model, this can happen up to 3 or up to 5 times.

If foam creation is the cause, then give an advice to the customer to use detergent acc. to the dosing recommendation
given by the detergent supplier. On machines with serial number 341020... or 411020...and lower reprogramme the control
board by ESAM with the latest update.

Frequency variation:
Instable mains frequency can have negative impact on unbalance detection. If the frequency variation is limited to a short
period, it will lead to additional retrials for distribution. In case of permanent frequency variation, it can lead to no spinning
after number of retrials is expired.

If a frequency variation is the cause of the problem, then exchange the control board by the service kits mentioned in
the table below. According to SPC the kits will be available from week 50/2010 onwards.

Each service kit is containing a new basic WAVE control board (CCU) that needs to be programmed by ESAM (with new
SKU), new door lock and wiring between door lock and CCU.
When the appliance is equipped with the new parts it has got the new revision state. That means the 12NC of the machine
has to be changed to the new 12NC code according to the table below by the service technician on each sticker of the
appliance.
One sticker is placed on the inner side of the door and one sticker on the rear panel of the appliance.

Note: A limited number of kits with programmed WAVE boards is shown on the last page.

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Service Bulletin 4812 712 40347


AUTHOR: Ronny Schuricht
Last Update: 11/10/10
VERSION: 1.0
TITLE: drum lifter
SUBJECT: Since week 32/2010 are drum lifter with improved fixation feet as spare parts available. (Since week 31/2010 in
production).
Old and new codes are standardized. If the old code is ordered the new one will be deliverd automatically.

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Service Bulletin 4812 712 40317


AUTHOR: Ronny Schurricht
Last Update: 07/01/09
VERSION: 1.0
TITLE: Heating Element alternative solution.
SUBJECT: In special conditions it can occur that the heating element after a short period gets broken caused by very hard
water (limestone) or variations in power supply.

REMEDIAL ACTION
If the heating element gets broken under mentioned conditions we recommend using the alternative heating element that is
nickel treated and usable for power supply up to 240V.

According to SPC 600 pieces will be on stock from week 52 onwards.

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Service Bulletin 4812 712 40320


AUTHOR: Ronny Schuricht
Last Update: 03/31/09
VERSION: 1.0
TITLE: rotary program selector Domino
SUBJECT: In some washing machines with Domino control unit and rotary program selector it was detected, that turning
of program selector is too hard, program selection not possible or program indication is different from selected program.
Related machines are of production week 10 and 11 2009.

REMEDIAL ACTION
If such a failure occurs on machines of mentioned production period, the rotary program selector has got a mechanical
defect. The related control units are supplied by Bitron with production week 09 and 10 2009. They have to be exchanged
according to the spare part list in the related Service Info.

How to identify the related control units:

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Service Bulletin 4812 712 40348


AUTHOR: Ronny Schuricht
Last Update: 05/16/11
VERSION: 1.0
TITLE: F23 appears, but pressure switch is ok.
SUBJECT: The customer claims the failure indication F23.

REMEDIAL ACTION
Pressure switch Failure
This failure code can be also generated by a defect heater or a defect drain pump or bad harness connections to heater or
drain pump.
To exclude the drain pump and the heater as root cause, please check:
1. Check if the drain pump is running and check for foreign objects in the filter (see F03)
2. Inverse the mains plug polarity (by turning the mains plug or by changing polarity of single connectors of the power cord
on the RFI Filter => ATTENTION: unplug appliance from mains before touching the single connectors!!!)
If with inversed polarity failure code remains F23, continue with checks for Pressure switch. If with inversed polarity failure
code changes to F12, check for Heater failure F12.

Pressure switch failure:


If the CCU can not properly read the OPEN or CLOSED status of the pressure switch contacts or if the CCU detects during
the wash cycle that the pressure switch contact for the wash level L1 (11-14) and the pressure switch contact for level
"empty drum L0"(11-12) are CLOSED or OPEN simultanously for 10 sec., this failure will be displayed.

Potential Causes
Check the wiring connections between the pressure switch and the CCU (2 connectors on pressure switch and 2 connec-
tors on CCU)
Check for proper operation of the pressure switch contacts (without water: 11-14 open, 11-12 closed, with water: 11-14
closed, 11-12 open).
Check the electrical resistance of the pressure switch for open and closed contacts without and with water.
Start the Service program. If the problem persists the Error Code F23 will be displayed.
If no issue found, check other points from hydraulic system like blocked air trap or blocked pressure switch hose (see
failure F01 and F03)

If these actions do not solve the issue and all parts like pressure switch and heating element are working correctly, then
exchange the control board by the new version indicated in the table below.

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Service Bulletin 4812 712 40327


AUTHOR: Ronny Schuricht
Last Update: 01/21/10
VERSION: 1.0
TITLE: "F08"at end of cycle and "clean filter"indication
SUBJECT: A new software for the controlboards mentioned below has been released. The new software includes a modifi-
cation of F08 identification and an improvement of the pump cycle in order to avoid "long drain"and "clean filter"indications,
caused by ecoball sticking.

REMEDIAL ACTION
"F 08": If that failure indication appears at the end of a wash cycle and all parts like heating element and wiring are ok, then
replace the original control board by the new one and program the board by SAM.

"clean filter": If this indication appears, but the pump filter and the drain hoses are empty, not kinked and well mounted
and it is sure, that the indication is related to ecoball sticking in the drain hose (tub-pump) even it is already replaced by
the new version (SB 481271240326), then replace the original control board by the new one and program the board by SAM.

Only the mentioned basic control boards are available with the new software!

Please use the new control boards as spare part only in case of the above described behaviours. For any other rea-
son, please use the control boards according to Service Info.
The control boards will be substituted by the new versions step by step in respect of the production capacity of the supplier.
Its planned to introduce the new control boards in production completely until week39 2009.

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Service Bulletin 4812 712 40313


AUTHOR: Juergen Reinhardt
Last Update: 11/17/09
VERSION: 1.0
TITLE: F06 randomly displayed in Domino controls

CAUSE
Sensible failure detection in drive system for safety reasons

REMEDIAL ACTION
Please check the following points:

Load:

Was there bulky load in the drum or was the machine overloaded ?

Drive system:

Please check the tacho generator (resistance and cable).

Please guarantee a proper and tight seat of the belt on drive shaft and pulley.

Please check the electrical connections between controls and motor.

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Service Bulletin 4812 712 40330


AUTHOR: Ronny Schuricht
Last Update: 01/21/10
VERSION: 1.0
TITLE: no water inlet, cable connection to valve broken
SUBJECT: In rare cases the wiring between control board and valve gets broken directly at the connector of the valve.
Reason is a too strong fixation of the water inlet hose, done with a pliers. Result is that the valve gets out of its position and
brakes the cable connection. In addition can be created a short circuit on the control board.

REMEDIAL ACTION
Check the control board for short circuit. If necessary exchange the valve. Fixate the valve in the correct position with a
fixation screw. Exchange the harness between control board and valve. Check and If necessary exchange the inlet hoses
between valve and dispenser.

harness (CCU-valve): 4801 111 00724


fixation screw: 4812 023 08092
hose (valve-disp.): 4812 530 29405

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Service Bulletin 4812 712 40314


AUTHOR: Ronny Schurricht
Last Update: 07/01/09
VERSION: 2.0
TITLE: Soap dispenser leaking between box and distribution plate.

REMEDIAL ACTION
We have some claims about soap dispenser leaking at the connection between dispenser box and distribution plate. We
recommend exchanging the soap dispenser in the appliance by the new one. The mentioned dispenser has got an improved
distribution plate. Implementation date in production was in week 45 2008. Please keep us informed if you find leakage
issues in machines produced after this week.

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Service Bulletin 4812 712 40305


AUTHOR: Ronny Schurricht
Last Update: 06/16/08
VERSION: 2.0
TITLE: Over foaming when washing with liquid detergent.
SUBJECT: There are some cases in the field of over foaming and detergent coming out of soap dispenser area during
filling phase. This can occur when there is liquid detergent used.

CAUSE
When the water inlet has got a high pressure and splashes to the liquid detergent in the dispenser box, this creates much
more foam than the inlet system and especially the separator is designed for.

REMEDIAL ACTION
In case of over foaming at the customer:
The correct assembly of inlet hose between detergent box and tub has to be checked.
If its correct, the separator needs to be replaced by a modified one, that has got a wider slot (expanded from I=1mm to I=
2.5mm) in the middle in order to increase the flow rate and avoid over foaming.
New part SC: 4812 418 89066 (same code like old one. Stock has been exchanged).

From week 27/2008 onwards in production the modified separator is included.

REMEDIAL ACTION
If after exchanging the separator still over foaming occurs, its possible to order a flow rate limiter set 4801 310 00098
containing of a flow rate limiter and a sieve.

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According SPC the kit is available from week 14/2009 onwards.

Text
It has to be installed in the inlet valve. The original flow rate limiter (red, 8l/min)) has to be removed. Then the new one
(yellow, 5.5l/min) has to be mounted together with the new sieve. Original sieve could be too long and destroy the limiter
when fixing the inlet hose. The set can only be used if the water inlet pressure is higher than 4 bar, otherwise there is a risk
to create a failure indication of too less water inlet.

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