TRISTAN WASHINGTON

Houston, TX
832-353-0518 twash2017@gmail.com
https://www.linkedin.com/in/tristan-washington-it-pro

IT D I R E C T O R IT M AN AG E R C O M P U T E R S Y S T E M S M AN AG E R
Network Administration System Design/Development Technical Process Improvement
Accomplished, solutions-oriented Information Technology Director highly regarded for managing complex IT
environments and developing successful technical solutions for a maritime industry leader. A decisive leader known for
maintaining an uncompromising focus on high-quality standards and bottom-line profit improvements. Highly skilled in
project establishment, specification and execution processes, computer infrastructure maintenance and data security.
Expertise in the design, installation, and configuration of systems to drive company growth and technical innovation.
Outstanding presentation and communication skills with superior technical knowledge utilized to solve complex IT
issues. Excel at turning individuals into teams that work efficiently and exceed expectations.

SELECTED HIGHLIGHTS
Exceptional tenure showcasing critical promotion to positions of key IT leadership, supporting more than 80 ships
and 10 team members, managing a budget of $1M impacting 1200 end-users.
Developed solutions to minimize the impact of an infrastructure rollout project, resulting in savings of 30% per ship
installation in US ports for a total savings of more than $0.5 million at Stolt-Nielsen.
Designed a rapid deployment methodology that reduced project life cycle time of five major rollouts from 12
months to six months for implementation of new shipboard applications.
Pioneered the use of cost-effective remote management of shipboard systems over a satellite communications link
5 years before maritime transportation standards were established and adopted industry wide.
Decreased the average number of monthly IT trouble tickets by 30%, enhancing organizational efficiency.

C O R E C O M P E T E NC I E S
Maritime Systems Architect Data Security Project Management
Computerization Infrastructure Network Administration System Improvements
Network Design Team Leadership/Management Project Design
Quality Assurance Facility Management Customer Support
System Maintenance Network Enhancement Troubleshooting

P R O FE S SI O N AL E X P E R I E N C E
Stolt-Nielsen Houston, TX 2004 2016
Senior Infrastructure Specialist: 2014 2016
Global Fleet IT Support Manager: 2004 2015
Saved 30% by developing and implementing innovative solutions to minimize the impact of an infrastructure rollout
project, resulting in a total savings of more than $200,000 per project.
o Introduce a full remote installation procedure
o Created special service to run automated installation scripts and various maintenance scripts
o Standardize all server and network infrastructure onboard all ships
Saved 20% of operational budgets by introducing improved logistics initiatives that reduced the delivery of a new
infrastructure rollout to individual ships by 24 man-hours per ship for more than 80 ships for a total savings of more
than 1,920 man-hours.
Incorporated new lab techniques to minimize onboard ship installation time by 30 man-hours per ship for more than
80 ships for a total savings of more than 2,400 man-hours.
Played a key role in four high-profile, global projects while also leading the infrastructure rollout in the Port of
Houston and other surrounding ports within the state of Texas reaching 300 end-users.
o Project 1: Budget: $1.0 M/New Ship Server Rollout to 80 ships globally
o Project 2: Budget: $1.2 M/New Maintenance Management System rollout to 80 ships globally
o Project 3: Budget: $400,000/New Outlook E-mail System rollout to 80 ships globally
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Reduced overall rollout time by 15% by making some logistics modifications, shifting certain onboard installation
procedures to the lab, and fine tuning additional installation procedures of new shipboard systems and applications
including Microsoft Outlook user configuration, Navigation system and the NAS Backup system.
Created surveys to discover areas where improvements to global fleet service could be made, increasing support
proficiency by 10%.
Led the global fleet IT support team of Stolt-Nielsen in delivering 10 international projects on time and budget to
exceed expectations projects budgeted at $3M impacting 1200 users.
Coordinated support for 80% of all applications and systems for the global fleet of more than 80 ships and 30 barges.
Identified 10+ areas where vendor applications needed to be improved, resulting in reducing communication
expenses on a per ship basis by 35% to consistently below US $3000 per month (starting at 20%).
A vital part of a team analyzing satellite communications costs, reducing total global shore/shore data
communications for more than 80 ships to less than the US $3000 each month for each ship for a total savings of
20% annually.
Expertly steered the network development, software implementation, and ship server maintenance activities (list
technology used here) for more than 20 major global ship rollout and upgrade projects, with projects completed 24
weeks early and 25% under budget.
Trained the fleet IT support team of 10 team members, with tools and knowledge to support the fleet and pushing
them to provide creative new support initiatives to reduce costs or enhance services.
Implemented processes and procedures to meet management service level agreement requirements, including
documentation, automated procedures, weekly global fleet support meetings and weekly status reports for
management review.
Expanded the fleets IT support teams core support from network/system administration to include implementation
and support of more than ten maritime shipboard systems, including navigational systems, cargo operations systems
and maintenance management systems (add in any possible migrations/new technology, etc.).
Re-engineered applications and implemented process improvements to ensure projects aligned with company
processes, tactical planning, and strategic vision.
Prepared reports, wrote proposals, updated project specifications, published updates and conducted vendor system
reviews for upper management to enhance operational efficiency.

E D U C AT I O N
University of Houston Downtown, Houston, TX
Bachelor of Science Business Computer Information Systems

T E C H NI C AL S K I L L S
APPLICATIONS Palantir, Microsoft Office (Word, Excel, PowerPoint, Outlook), Supportworks
CLOUD PLATFORM Amazon Web Services, Red Hat
COMMUNICATION Microsoft Lync 2010
CUSTOMER SERVICE SYSTEMS ServiceNow
DATABASES SQL Server 2000/2005/2008, Dynamo, MySQL, Oracle 7/10g,
EMAIL SYSTEM Microsoft Exchange 2003/2010
HARDWARE Netgear, Linksys, Dell, HP, Lenovo desktop and laptop hardware
MOBILE Android, iOS, Simple Notification Service, Microsoft ActiveSync
NETWORK DESIGN Integration of distributed networks (VPN bridges, VPN gateways, MPLS)
MONITORING HP OpenView Operations, Open Source apps
NETWORKING DHCP, DNS, FTP, SSH, TCP/IP, SNMP
OPERATING SYSTEMS/PLATFORMS Windows XP/Vista/7/8, Mac, Blackberry OS, Apple iOS, Apple OS X
REMOTE ACCESS Dameware Remote, RDP, TeamViewer
SATELLITE COMMUNICATIONS VSAT, FBB, SAT-B, SAT-A, SAT-C
SECURITY AVG, McAfee, ESETNOD32, Webroot, Norton Symantec
SERVER ADMINISTRATION Windows Server 2000-2012 R2 (Active Directory, Group Policy, RDS, WSUS)
SERVER HARDWARE IBM System X Server, HP Proliant Server, Dell Server
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STORAGE NAS, SAN Technologies

SYSTEM BACKUP AND RESTORE Symantec Backup Exec
VIRTUALIZATION VMware Virtualization, Parallels Virtualization, Norton Ghost, System Imaging
WEB SERVER IIS
WEBSITE TECHNOLOGY HTTP
OTHER Skype for Business

A D D I T I O N AL C R E D E NT I AL S
VOLUNTEERING EXPERIENCE Berean Missionary Baptist Church:
Tutoring Youth in SE Houston community, Assisting Elderly

INTERESTS Soccer, Volleyball, healthy eating/learning about nutrition, essential oils, travel

Detailed Professional References Available upon Request