Javier Cintron, MBA

6003 Markham Woods Road (407) 871-1816

Lake Mary, Florida 32746 Javier_Cintron@scps.k12.fl.us
Profile Driven and dedicated leader and communications professional with a proven ability to produce innovative and effective results in the
areas of guest services, teaching, communications, marketing, project implementation, strategic planning, training, and sales.
Objective I aspire to work in an environment where my experiences, which includes developing winning strategies for over fifteen years, are
valued and serve as an asset to a winning team. My intentions are to prosper unselfishly, lead through innovation, foster a positive working
environment, and inspire others to work as a team, while collectively reaching our common goals as a unit.

Education
American Military Academy High School 1980 1990 University of Phoenix 2008 2011
San Juan, Puerto Rico Online Student GPA 3.73
Bachelors of Science in Communications
Alief Elsik High School High School Diploma 1990 1992
Houston, Texas GPA 3.5 Literary Scholarship Recipient University of Phoenix 2011 2013
Traditional Brick and Mortar Classes GPA 3.72
Texas State University 1992 1995 Master of Business Administration (MBA)
San Marcos, Texas
Double Major: Mass Communications/Psychology Valencia College GPA 4.0 2013 2014
Educator Preparatory Institute Certificate
University of Texas Austin 1995 1996
Austin, Texas State of Florida Temporary Certificate 2013
Travel Agent Program SABRE Certification Journalism (Grades 6-12) Business Education (Grades 6-12)
Mentor for Big Brothers & Big Sisters 2012 2014 Seminole County Public Schools 2013
of Central Florida Seminole County Florida
(Mentored at Idyllwilde Elementary in Sanford, Florida) Substitute Teacher Certificate
Certiport IC3 Digital Literacy Certifications Earned
Living Online
Key Applications
Computing Fundamentals
Employers
Seminole County Public Schools Seminole County
Teacher Markham Woods Middle School 7th Grade iJourney ePathways 08/2014 Present
As a teacher, my functions include, administering and developing subject specific assessments for the purpose of assessing student competency
levels and/or developing individual learning plans. Advise parents and/or legal guardians of student progress for the purpose of communicating
expectations; student's achievements; developing methods for improvement and/or reinforcing classroom goals in the home environment. Assess
student progress towards objectives, expectations, and/or goals for the purpose of providing feedback to students, parents and administration.
Collaborate with instructional staff, other school personnel, parents and a variety of community resources for the purpose of improving the overall
quality of student outcomes, achieving established classroom objectives in support of the school improvement plan. Counsel students for the
purpose of improving performance, health status, problem solving techniques and a variety of personal issues. Demonstrate and differentiate
methods required to perform classroom and/or subject specific assignments for the purpose of providing an effective program to address individual
student requirements. Direct assistant teachers, student teachers, instructional assistants, volunteers and/or student workers for the purpose of
providing an effective classroom program and addressing the needs of individual students. Instruct students for the purpose of improving their
success in academics through a defined course of study. Manage student behavior for the purpose of providing a safe and optimal learning
environment. Monitor students in a variety of educational environments (e.g. classroom, school grounds, hallways, restrooms, field trips, etc.) for the
purpose of providing a safe and positive learning environment. Participates in a variety of meetings and professional development activities for the
purpose of conveying and/or gathering information required to perform functions. Perform other related duties, as assigned, for the purpose of
ensuring the efficient and effective functioning of the work unit. Prepare a variety of written materials (e.g. grades, lesson plans following scope and
sequence, correspondence with parents and students, examinations and quizzes, attendance, anecdotal records, etc.) for the purpose of
documenting student progress and meeting mandated requirements.
Member of SCPS Diversity Council Worked on reception activities to recruit new members and provide information about our mission to
provide support to our diverse staff and students.
Invited to join the SCPS Leadership Program by Dr. Sharpe Good to Great Book Club, 7 Habits of Highly Successful People, True
Colors, and Summer Internship at Sanford Middle with Mr. Dunlop, etc.
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 Volunteered to conduct after school informational sessions to share best practices on using technology to become more effective.
Covered TV Production for a colleague, while they were out for a month on leave, and innovated the process by recording and uploading
the videos on YouTube to share with our campus. As a result, teachers, who had problems showing the news, where able to show the
news for the first time.
Trained students in iJourney to pass the IC3 Living Online professional digital certification test, which led to 63 computer certified students
(2015-16). Asked by the administration to be a Digital Learning Leader (DLL) for the upcoming school year 2016/17.
Earned Best & Brightest Scholarship, as a highly effective teacher with an ACT score well above the required passing grades.
Interned at Sanford Middle School (June 2016) Participated in interviews, worked on the master schedule, built presentations for
Professional Development opportunities, created an electronic invite for the Warriors Summit to keep track of responses online, etc
Substitute Teacher 11/2013 05/2014
As a substitute teacher, I report to various school offices in Seminole County at the beginning of my assigned school day to pick up required
materials/schedule of classes. I efficiently carry out a program of study prescribed in the lesson plans left by the classroom teacher or create my
own if the teachers leave was unexpected. I create a classroom environment that is conducive to learning and appropriate to the maturity and
interests of the students. My responsibilities include guiding the learning process toward the achievement of curriculum goals and objectives as
indicated in the lesson plans for the lessons, units, or projects assigned. I employ instructional methods and materials that are most appropriate for
meeting lesson objectives, while maintaining a neat and orderly classroom, by straightening chairs, tables, and ensuring students are able to
navigate through a safe learning environment. I take attendance in accordance with school procedures and indicate to students at the beginning of
class the basic expectations for behavior in the class in accordance with school policies and procedures. I perform duties usually required of the
absent teacher such as lunchroom, recess, and hall monitoring, etc. I learn the emergency evacuation routes for the classroom assigned and
become familiar with school procedures and regulations.
Used this opportunity to determine which age group I would prefer to work with. As a result, I learned that I had a passion to teach any
student the necessary life skills to support them in creating a path towards success, as I have done for myself.
American Express Orlando, Florida
Platinum and Centurion Travel Agent 09/2013 08/2014
Creating international and domestic travel arrangements including air, hotel and ground transportation, with at least 80% of transactions being multi-
segment, multi-destination international and domestic itineraries. I handle multi-cultural sometimes multi-lingual clientele on a daily basis and utilize
my available resources such as State Department web sites, news agencies, etc. to stay informed of current international and domestic affairs. I use
my understanding and expertise in international and domestic travel requirements, i.e. TSA, visas, passports and immunization requirements; as well
as excellent communication skills and follow through required to anticipate the needs of my clients. My clients have benefited from my strong
working knowledge and understanding of international and domestic pricing rules, exchange transactions and procedures. I continuously operate
with discretion, while adhering to policies and protecting client confidentiality. I am often contacted by my peers to assist in sorting out issues,
because of my previous experience in travel and training. I attend regular staff and training meetings for ongoing updates in the travel industry and
office procedures, but I am an active participant and make it a point to share best practices or bring something new to each meeting. I maintain a
favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Provided extraordinary customer service, which led to over a million dollars in travel sales to Platinum and Centurion Cardmembers, which
are the most demanding clientele at American Express.
Walt Disney World Travel Company - Orlando, Florida
eCommerce Marketing and Online Communications Specialist 05/2011 09/2013
As an Online Communications Agent, I currently communicate with Guests and serve as a liaison on a daily basis to resolve issues prior to their
arrival. In my short tenure, I have corrected and improved over 30 Guest Letter Templates for my team and have implemented new templates for our
Spanish-speaking Guests. I found opportunities to improve our website and partnered with key stakeholders to correct these issues. I have
recommended new programs and opportunities that have been submitted and were considered by the leaders of the organization, some of which
were implemented and in use still today.
Exceeded goal expectations consistently every month and wrote content for the website in English and in Spanish.
Airline Operations Agent 05/2010 05/2011
As an Air Help Operations Agent, I assisted Sales Agents and Guests alike with their flight reservations, while applying previous knowledge acquired
through my previous background. I also created a quick reference guide to assist Sales Agents in booking air and weather reference guide to assist
my peers during a crisis caused by weather and natural disasters.
Achieved Star Performer 2011 Q3 for Agent Helpfulness and Contributions to the team
Repeater Community Sales Agent 10/2009 05/2010
As a Travel Counselor, I planned, booked, and confirmed itineraries for guests to visit the happiest place on earth, while applying my broad
knowledge of travel routes and destination sites. Resolve any problems with itineraries, service, or accommodations. Sold travel packages. Gave
advice based on personal experiences at our parks. Inspired Guests to embark on new adventures and experience new entertainment options
during their visit. Coached other Cast Members to improve their sales techniques, by adding value to the overall Guest experience with a sales-
through-service approach.
Promoted from Sales Floor to Air Operations/Guest Services within six months of being hired
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 Achieved high performance ratings and top sales for the month of February 2010
American Express South Florida and Phoenix, Arizona
Communications Leader Weston, Florida 07/2005 07/2009
I led written, visual, conferencing and corporate communication efforts for the American Express Billing & Payment Services Department with an
audience of over 750 employees. Created and executed communication, marketing and development strategies and implemented my ideas to
motivate individuals and groups. Built and leveraged effective relationships with executive board members, donors, volunteers, vendors, leaders and
staff, while consistently achieving results within limited time and budgetary constraints. Managed a communications team of 17 employees and 2
team leaders. Served as Corporate Event Coordinator managing events for our 750+ employees and executive meetings, including CEO visits.
Successfully implemented communication strategies for over 750 employees, which included providing accurate information regarding
corporate benefits, meetings, and events, uploading digital graphic designs and visual information to monitors located throughout the
229,000 square foot facility, a monthly newsletter, a color coded information system to designate specific communications, created and
displayed informational posters, which all resulted in accomplishing our mission to deliver extraordinary customer care at the right margins.
Built strong relationships and negotiated with outside vendors, which resulted in savings of over $15k in one year.
Achieved over 90% approval rating from all internal customer satisfaction surveys rating corporate events, executive meetings, and
communications strategies performed throughout the span of my tenure in the role.
Created public affairs communications, monthly newsletters, and press releases to increase community and employee awareness as well
as promoting and increasing employee engagement.
Awarded Quality Leader of the Month consistently each year for leading environmental issues committee, planning meetings, monthly
newsletter, and hiring team. As a member of the Hiring Team, created a plan and SWOT analysis to remove bias from hiring process.
Conducted monthly one-on-ones with leaders and employees to grow and develop employees. Considered a transformational leader for
encouraging and developing future leaders.
Create schedules and establish team vision, mission, and set goals to accomplish.
Had a dotted line and worked closely with the CEO of American Express, Ken Chenault. Created and presented for the CEO.
Appointed to lead a multimillion dollar fire sprinkler renewal project; vetted and managed contractors, created a robust tracking system to
measure time, costs, and internal customer satisfaction.
Platinum & Centurion Cruise Specialist - Miramar, Florida 10/2003 07/2005
Planned tour itineraries for my customers, while applying the knowledge I acquired of travel routes and destination sites, based on my broad travel
experience and education. I consistently resolved issues concerning itineraries, service, or accommodations. Sold travel packages. Arrange for
tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel. Evaluate services received
on the tour, and report findings to tour organizers. Lead individuals or groups to tour site locations and describe points of interest. Verify amounts
and quality of equipment prior to expeditions or tours. Pay bills and record checks issued. Attend to special needs of tour participants. Give advice
based on personal experiences on sightseeing and shopping.
Sold $1.4 million dollars on my first year as a Platinum & Centurion Cruise Specialist, which led to being awarded a certificate as an
honorary member of the Million Dollar Club. Achieved top sales and acquired excellent product knowledge.
Single handedly created a Newsletter to compile and cross reference travel experiences from all Travel Counselors. The newsletter began
as an internal tool and was then approved for customer distribution. Travel Counselors shared the newsletter with their clients to promote
specific destinations and receive further insight on travel ideas. Awarded employee of the month and recognized by the Director.
Corporate Trainer and Travel Counselor - Miami, Florida and Phoenix, Arizona 10/2000 10/2003
As a Corporate Travel Counselor, I planned, booked, and confirmed itineraries for my corporate clients and groups to attend corporate meetings,
while applying my broad knowledge of travel routes and destination sites. Resolve any problems with itineraries, service, or accommodations. Sell
travel packages. Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical
personnel. Evaluate services received on the tour, and report findings to tour organizers. Lead individuals or groups to tour site locations and
describe points of interest. Verify amounts and quality of equipment prior to expeditions or tours. Pay bills and record checks issued. Attend to
special needs of tour participants. Give advice based on personal experiences on sightseeing and shopping. As a Corporate Trainer, I created
lesson plans and taught Travel Counselors how to use the SABRE booking system to reserve and modify travel plans for corporate travelers. I
conducted classes, while applying classroom management principles to maintain order and create a productive learning environment. Created
training materials and used them to teach.
Awarded Trend Setter in 2002, which was measured through customer surveys and based on their responses regarding my ability to
deliver extraordinary customer service. Awarded Star Performer in 2002, which was based on my overall job performance for the quarter.
Selected by the Leadership Team to travel and train partners on a corporate account onsite for an annual corporate recognitions event.

Omega World Travel/Cruise.Com - Miami, Florida

Supervisor and Corporate Trainer 12/1999 10/2000
I led the Affiliate Program Agents, comprised of a group of home-based Travel Counselors. I also performed tracking reports to monitor sales.
Provided leads from online customer requests for vacation packages. Coached team of Associates on effectively servicing our Affiliates and provide

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them with the necessary support, in order for them to be successful and turn in a profit. Met with our Associates monthly to discuss their
performance and provide guides to improving upon their skills.
Created newsletter to share onboard experiences of site inspections with our sales Affiliates, located throughout the United States and
unable to attend these valuable cruise product site inspections.
Single handedly created the entire process for the Affiliate Program, from teaching, marketing, advertising, tracking sales, accounting,
monitoring systems, and leads program for Affiliates.

Work Experience
* Communications leader and point of contact * Leadership and Management skills
* Creating posters and advertising for campaigns * Leading advertising campaign for Omega World Travel
* Customer service and support * Money management experience and balancing reports
* Editor-in-Chief American Express Newsletter * Personable first impression skills and team work
* Extensive communication activities with customer * Training and development
* Inventory control and yield management skills * Travel/Meeting planning, event coordinating, and sales
Proven Skills
* Perform multiple, highly complex, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions.
* Specific skill-based competencies required to satisfactorily perform various functions and roles required, including: applying assessment
instruments; operating standard office equipment including using pertinent software applications; and preparing and maintaining accurate records.
* Perform basic math, including calculations using fractions, percentages, and/or ratios; read technical information, compose a variety of documents,
and/or facilitate group discussions; and analyze situations to define issues and draw conclusions.
* Specific knowledge-based competencies required to satisfactorily perform various functions and roles, including: appropriate codes, policies,
regulations and/or laws; age appropriate activities; lesson plan requirements; stages of child development; and behavioral management strategies.
* Plan events and coordinate a team to ensure all things considered with a successful outcome and create positive memorable consequences.
* Ability to plan, organize, coordinate and control large group events, classified meetings, and community and family engagement events.
* Knowledge of the laws, policies, procedures, and practices involved in the functional areas assigned.
* Ability to use modern office practices, procedures, and equipment while maintaining current knowledge of technological advances in the field
related to, but not limited to, technology and alarm systems. Knowledge of district organization, operations, health/safety regulations and objectives.
* Knowledge of principles and practices of administration, supervision and training.
* Effectively plan, prioritize, organize and schedule work so as to meet established time lines.
* Analyze situations accurately and adopt an effective course of action. Manage conflict in a positive and productive manner.
Computer Literacy
* Adobe Illustrator/Photoshop CS * Apple/Android Platforms * Availability Server * Digital Social Media (Twitter, Instagram, etc)
* Expertise in Microsoft Office 365 * Illustrator/Photoshop * Lotus Notes/Outlook * PageMaker/Paintbrush
* SABRE and System One (Airline) * SBC/Siebel * Six Sigma White Belt * Skyward, eCampus/Canvas, EdInsight, etc.
* Windows 10 * IC3 Digital Certifications Living Online, Key Applications, and Computing Fundamentals
Organization and Leadership
* American Express - Diversity Team Leader * Delta Chi-Journalism Business Fraternity
* American Express - Newsletter Editor-in-Chief * Editor-in-Chief-High School Literary Magazine
* American Express - Employee Engagement Team * Junior Achievement
* D.E.C.A. (Distributive Education Clubs of America) * Writer for High School/College Newspaper

Memberships and Community Service

* American Express - Diversity Team Leader
* American Express - Newsletter Editor-in-Chief
* Delta Chi-Journalism Business Fraternity
* Editor-in-Chief-High School Literary Magazine
* SHRM-Director of Communications 2011/12
* VP of Public Relations - Toastmasters
* Writer for Corporate Publications
* American Express - Employee Engagement Team
* D.E.C.A. (Distributive Education Clubs of America)
* Editor-in-Chief American Expressions 2004
* Junior Achievement
* Society for Human Resource Management (SHRM)
* Writer for High School/College Newspaper
* Mentor for Big Brothers & Big Sisters of Central Florida 2012 - 2014

Awards and Honors

* American Express Trendsetter 2002 2005 * Disney Star Performer 2011/12
* Star Performer 2002 and 2004 * Golden Key National Honor Society 2013
* Tribute Employee of the Month 2005 * Presidents Honor List at Valencia EPI Program 2013/14
* American Express Leader of the Month 2005 2008 * Best and Brightest Scholarship Recipient 2016

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Languages References and Recommendation Letters
* Fully Proficient in both English and Spanish * Available Upon Request

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