Key Performance Indicators Indicator Measure

Finance
20% Project Costs Budget of Projects Handled In 2016
Customer Satisfaction Number of complains on projects
Complaints Handled
15.0%
Customer Relations Communication and email response
Internal Business Processes
Project Progress reports Daily
62.5% Client Meeting Attendance
Email responses Turn Around Time

Project Acceptance Turn Around Time

Project Documentation Proper record keeping

EHS Compliance & adherance to projects EHS compliance on all projects

quality Handled

Planning & Execution Sticking to set project shedules

Learning & Growth Mentoring of new staff & inhouse/client

2.5% Training Attendance Adearence to KBU Policies & Culture

Name
Project Engineer

PMO
Edward Githae
HOD KBU
Paul Orenge
HR
Lorrine Chakava
DATE:
 Target Weight Ranking CALCULATED RANK Overal Percentage
20.0% 1 0.2 20.0%
95% of Budget 0
Zero complain on delay,
quality of work. 5.0% 1 0.05 5.0%
As per Client frequency of
communication 10.0% 1 0.1 10.0%
Daily basis(on ongoing
projects) 15.0% 2 0.3 7.5%
On time 2.5% 2 0.05 1.3%
Within 4 business hours 2.5% 2 0.05 1.3%

Within 5 working days after the

project completion 2.5% 2 0.05 1.3%

Keep an Up to date Project File 10.0% 1 0.1 10.0%

101% Compliance 15.0% 2 0.3 7.5%

98% of all Jobs 15.0% 1 0.15 15.0%

2.5% 1 0.025 2.5%

100%
100.0% 81.0%

#REF! 0j
Signature 0
dward Githae

Paul Orenge

orrine Chakava
Comment RANKING GUIDE
1
Was contented with the amount allocated for fare and airtime withi 2

Never had an complaint 3

Respondent to all communication well

1<x<1.5
1.5<x<2.5

2.5<x<3

Documented all project work

Calculated Rank

Always on track

Adhered well to the KBU policies and culture Performance Rating

Overal Percentage
Exceeded expectations
Met expectations

Performed below expectations

Exceeded expectations
Met expectations

Performed below expectations

1.375

81%