RAMU YADAV Mobile-8860630025 /9711503446 Email - ramuyadavmca@rediffmail.

com

Responsibilities:-
- 8+ years of experience in Production Support and Customization on critical business applications.
-Ensure services are running as per SLA and resolving issues/failures quickly without impacting business.
- Troubleshooting of performance issue of business application and ensuring application is available to users.
- Coordination with onshore team & business stakeholders on issues and resolution.
- Timely escalation of unresolved issues through proper channels and follow up till closure.
- Responsible for best practice implementation of day to day activities and tasks.
- Perform System Health and ensure Production stability for continuous improvement.
- Managing daily production activities to ensure Critical Risk data is properly loaded for timely & effective reporting.
- Handling business queries of Trade issues, Mark to Market (MTM), Collateral, Exposure, Credit Limt Utilisation (CLU), Disputes etc.
- Ensure Incident Management/Problem Management/Change management process are followed while providing live support.
- Ensure adhoc requests raised by business are addressed correctly on time.
- Work effectively with the global team and Manage business users expectation
- Identify areas for improvement and make recommendations for improving the system.
- Handling Severity 1,2,3 &4 users tickets
- Leading a team of 10 members for day to day activities & performance stats.
- Ensuring adequate controls to minimize issues and fix issues within a short time to reduce users impact.
- Assist in hiring suitable candidates for project and performance review of associates.
- Provide guidance to team on managing high severity issues, prioritization of issues, communication & process definition.
- Suggesting alternative technical solutions to meet client requirements more efficiently with greater reusability
- Good understanding of ITIL processes such as Incident Management, Problem Management, Change Management .
- Submitting change request; Recording impact & benefits; Follow up for necessary approvals and managing change.
- Quick learner and ability to grasp business processes with strong analytical skills.
- Ability to handle pressure and high stress situations
- Setting up and leading bridge calls with Incident Management and relevant parties.

Experience- Total Exp10+ years; Production Support (8+ years), Oracle 9+ years, LINUX -8+ years, Autosys -7+ years, Sybase -2.5 years.
- Working with VirtusaPolaris for Royal Bank of Scotland (RBS) as Lead Consultant since Sep 2014 to Till date.
- Worked with Agilis International Pvt Ltd as L2 support in Production Support Environment [24X7] from June 2012 to Sep 2014.
- Worked with NTT DATA Limited as a Team Lead in Production Support Environment [24X7] from June 2007 to June 2012.

Domain: Bankig - 8 years (Investment Banking/ Finance) and Telecom (2+ years)

Professional & Educational qualifications:-

- MCA (2003 Regular) from U P Technical University Lucknow with 67%.
- MBA with Operations Management (A grade) from Symbiosis University Pune.
- B. Sc with Mathematics from Ch. Charan Singh University Meerut.

Technical Preview
SKILLS : - LINUX, UNIX (HP/Solaris), Oracle (11g/10g), Sybase, Performance Tuning, Data Services, Servicenow, JIRA
Tools : - PUTTY, Autosys, Conrol M, VPN, AQT, Toad, BMC ITAM, Job Request System, Servicenow

DBA Activities:
- Performance Tuning of Long running queries by verifying blocking session, message, sqltext, explain plan, cpu utilisation.
- Checking blocking_session (locks) and long running queries
- Index creation; Index rebuild; Table partitioning
- Gather statistics via DBMS_STATS package of Tables and associated indexes.

1) PROJECT : Phoenix (Counterparty Credit Risk)

ORGANIZATION : Royal Bank of Scottland, Gurgaon
ENVIRONMENT : Production Support (LINUX, Sybase, Autosys, Coherence, Data Services, Hadoop, Support Tool, HPC)
Role : L2 Production Support (Team Size : 15)
Module : Credit Risk (Risk Management (CIB))

Responsibilities:-
- Responsible for daily production activities to ensure Critical Risk data is properly loaded for timely & effective reporting.
- Managing the team that does daily Processing of feeds in an accurate, timely and consistent manner.
- Perform System Health check to ensure Production stability and continuous improvement. Ensure system is available to business.
- Batch cycle monitoring and Troubleshooting the issues/failures related to Batch, Application.
- Troubleshooting of performance issue of business application and ensuring application is available to users.
- Coordination with onshore team & business stakeholders on issues and resolution.
- Handling user queries of Collateral, Exposure, Credit Limt Utilisation (CLU), MTM, Disputes etc.
- Actively participate in production releases such as Phoenix, Gateway and performing system health checks.
DESCRIPTION:-
Phoenix is a business critical application and calculates Credit Risk of difference counterparties involved in Trading.
Phoenix It also calculates CLU (Credit Limit Utilisation) of different counterparties such as Barlays, J P Morgan etc.
Phoenix contains Credit Risk information such as Collateral, Dispute, Trade, MTM (Mark to Market), Limits of all counterparties etc
It receives feeds from difference source systems and process them by autosys jobs and deliver the extract to destination systems
based on some logic applied.
Business users generate reports from this data for reporting purpose.

2) PROJECT : TELSTRA (Australia)

ORGANIZATION : Agilis International Pvt Ltd
ENVIRONMENT : Production Support (Oracle 11g, Linux), Performace Tunning, RAC, Control M, ApatcheTomcat
Role : L2 Production Support (Team Size : 10)

Responsibilities:-
Investigation & Troubleshooting
Database issues related to Long running queries, Indexes, Partitions, job logs, Fragmentation, Gather stats.
Servers issues related to Control M jobs, Mount point above threshold, Mediation chains crash, Feeds processing etc.
Application issues related to errors in application logs, Tomcat and Web servers.
- Verifying feed received has processed and loaded into tables;
- Verifying error in application logs, mpe logs, IMS.logs, alert.log, job_logs, tracefile,
- Verifying all DB components such as Customer Loader, Aliasing, Rule Processor for data inserted into tables.
- Submitting change request; Recording impact & benefits; Follow up for necessary approvals and managing change.
-Coordinate with IBM team for Production activies such as Linux patching, Oracle upgrade, Oracle node restart.

DESCRIPTION:- NETMIND is Telecom Fraud management and Revenue assurance solution. It provides telecom operators with high visibility
into their network.It addressed the next generation fraud threat by bringing together fraud management and IP security capabilities across
multiple data streams (Voice, IP & Data). NETMIND Captures data traffic from the network, which is then analyzed and filtered to generate alerts
and reports.The application can recognize patterns, make associations, compare and contrast activity within the system to past events to identify
instances of fraud and trigger alerts.

3) PROJECT : ALLY BANK (US)

ORGANIZATION : NTT DATA LTD Gurgaon
ENVIRONMENT : Production Support (Oracle 10g/9i, HP UNIX, Autosys, Toad, VPN, SVN
DURATION : From June 2007 June 2012.
Role : Team Lead (Team Size: 18)
Module : Investment Banking/Finance

Responsibilities:- Batch cycle monitoring and Troubleshooting the Batch issues . Responsible to complete Batch cycle within defined SLAs..
Investigation on Severity 1,2,3,4 users tickets related to batch issues and Adhoc requests . Timely escalation of unresolved issues through
proper channels. Responsible for best practice implementation of day to day activities and tasks. Preparing and maintaining Technical
documentation. Coordination with onshore team & business stakeholders on issues and resolution.

DESCRIPTION:- Ally bank (earlier GMAC) provides financial services such as auto financing, insurance, mortgage services, and online
banking. ALLY provides loans to wholesalers and customers for every CAR sold. ALLY provides wholesale loan to Wholesalers and Retail loans
to Customers. IW is a large database contains account level and summary information of ALLY accounts such as loan application, loans details,
collection data, outstanding data, loss data .IW contains both current and historical data. It contains information of various Ally line of business
such as Debt Manager, Retail, Wholesale, Smart Lease, Smart auction, CARRS etc.

4) PROJECT : LEAVE INFORMATION STSTEM (LIS)

ORGANIZATION : Simplex Infrastructures Ltd Delhi.
ENVIRONMENT : Oracle 9i, PL/SQL, Developer 2000 (Forms 6i, Reports 6i), Toad
ROLE : Team Member (Team Size : 4)
RESPONSIBILITIES : Database design; indexes creation; user creation and granting appropriate roles; Table partitioning

DESCRIPTION:- Leave Information System maintains information about Leaves such as Privileged leave(PL), Casual leave(CL), Sick leave(SL), Medical
leave, Advance Leave, Balance Leave. No. of leaves depends upon where the employee is, in Delhi office or on the site. Employee's of the organization
like Employee's Personal Details, Designation and Location etc. Manages the all the benefits that is given by Organization to employees according to their
designations. Manages the adjustments of leave like Advance leave, Leave without pay.

Personal Detail:
Fathers Name : Late K L Yadav
Local Address : C-2 FF, Ganga Apartment, Opposite Haryana Roadways Workshop, Near bus stand, Gurgaon
Marital Status : Married
Passport Number : F7049477
PAN Number : ABVPY9358D
Language Known : English and Hindi.

I, hereby declare that all the above statements made in these curriculum vitae are true and correct to the best of my knowledge.

Date:

Place:- Gurgaon (Ramu Yadav)