Vaughn Spendlove

3553 New Land Loop

Lehi, Utah 84043
(801)368-3665
vaughnspendlove@gmail.com

Objective

I am seeking an opportunity to help provide solutions for internal or external customers to

more easily accomplish their goals. I have over 15 years of experience serving IT
customers in multiple environments, including 6 years working with the Altiris product
suite.

Work Experience

Senior Technical Support Engineer

5/2004 - Present Altiris/Symantec, Lindon, UT
Manage and ensure satisfactory resolution of Altiris/Symantec customer's escalated
technical support issues. Help customers maintain and operate their enterprise Windows-
based servers more efficiently and effectively while using Notification Server, Inventory
Solution, Software Delivery Solution, RTSM, and Out of Band Management Solution in
an effort to better manage their client computers. Work with NS 6, NS 7, CMS 6, and
CMS 7. Ensure correct software and hardware inventory of client computers is collected.
Help manage and monitor remote distribution of software to thousands of client
computers. Write custom SQL reports to identify status of installed software, hardware
and other client data stored in the Altiris/Symantec database. Work with various
technologies in combination with Altiris/Symantec software such as IIS, SQL Server, and
all versions of MS Windows. Use technologies (such as WebEx, GoToMeeting, etc.) to
remotely connect to server and client systems to help customers fix and better use their
Notification Server infrastructures. Reproduce customer's technical issues in lab
environment using VMWare ESX, Fusion, Workstation and Microsoft Hyper-V.
Collaborate in planning, implementation, skills and knowledge transfer and day-to-day
operation of new/upgraded Altiris technologies for customers. Document actions taken
to resolve customer issues as well as opportunities to improve customer environments.
Write knowledgebase articles to help educate internal and external customers on
Altiris/Symantec technical solutions.
 Customer Support Engineer
2/2001 - 10/2002 Legato Systems, Inc., Orem, UT
Responded to customer phone inquiries about technical issues for Legato software
products. Worked with customers on high availability systems and software with
multiple operating systems and other software such as MS SQL and Exchange.

Technical Lead
4/1999 - 2/2001 Amazon.com, Fernley, NV
Managed an eight member technical team who maintained all computer equipment in a
800,000 square foot distribution center; coordinated 24 hour, 7 day a week support of all
computer projects; aided start-up of new logistic systems; supported RF scanning system,
PC's, network, Windows, Unix, x-terms, telecom, and all other computer equipment and
systems; provided excellent customer service through interaction with internal customers
(Operations, Software, IT, etc.); spent 5 weeks in France aiding in start-up of new
Distribution Center.

Education

11/1997 University of Phoenix - Utah Campus, Salt Lake City, UT

Bachelor of Science in Business/ Information Systems

Skills

Altiris Notification Server 6 and 7, Altiris Client Management Suite 6 and 7, MS Office
Suite, Windows 2000/2003/2008, Windows XP/Vista/7, Microsoft SQL Server
2005/2008

Other Information

ACE Certified (Altiris Certified Engineer)

Symantec Certified Specialist in Administration of SMP 7.0 with Notification Server
Symantec Certified Specialist in Administration of CMS 7.0
A+ Certified
Fluent in French