UH10GH1

Shampoo and condition hair

This unit is about the skill of shampooing and

conditioning using appropriate massage techniques
and products for different types of hair, following
the instructions of a stylist. This unit applies to both
hairdressing and barbering salons.
The main outcomes of this unit are:
1. maintain effective and safe methods of working
when shampooing and conditioning hair;
2. shampoo hair;
3. apply conditioners to the hair.
GH1 (2)  Shampoo and condition hair

Based on National
Occupational
Standards 2009.
GH1 - Shampoo and
condition hair.

Level

1
Credit value

4
GLH

40
 Shampoo and condition hair  GH1 (3)

UH10GH1
Shampoo and condition hair

Unit outcomes Service times

On completion of this unit you will:
1. Be able to use effective and safe working
methods when shampooing and conditioning
hair
The following maximum service times apply to
this unit:
- Shampooing and conditioning above
shoulder length hair - 10 minutes;

2. Be able to shampoo hair - Shampooing and conditioning below

shoulder length hair - 15 minutes.
3. Be able to apply conditioner and treatments
to the hair
4. Know the salon and legal requirements
5. Know how to work safely, effectively
and hygienically when shampooing and
conditioning hair
6. Know the basic science of shampooing and
conditioning
7. Know about products, equipment and their
use
8. Know about shampooing and conditioning
techniques
GH1 (4)  Shampoo and condition hair
Evidence requirements
1. The evidence for this unit must be gathered
in the workplace.
2. Simulation is not allowed for any
performance evidence within this unit.
3. You must practically demonstrate in your
everyday work that you have met the
standard for shampooing and conditioning
hair.
4. All outcomes, assessment criteria and range
statements must be achieved.
5. Knowledge and understanding in this unit
will be assessed by a mandatory written
question paper. These questions are set
and marked by VTCT.
Formative assessment
Your assessor will use the observation sheets
at the end of this book to provide you with
feedback if an outcome has not been met.
Achieving practical outcomes
Your assessor will observe your performance
of a practical task. Your assessor will sign
off an outcome when all criteria have been
competently achieved in a single client service.
On occasions some assessment criteria
may not naturally occur during a practical
observation. In such instances you will be asked
questions to demonstrate your knowledge in
this area. Your assessor will document the
criteria that have been achieved through oral
questioning.
In this unit you must demonstrate competent
performance of all practical outcomes on at
least three separate occasions each for a
different client.
 Shampoo and condition hair  GH1 (5)

Practical outcome 1

You must be able to use - make effective use of working time

effective and safe working - ensure the use of clean resources

methods when shampooing - ensure clients are correctly positioned

and conditioning hair.
You can:
a. Protect the client’s clothing throughout the
service
b. Clean and tidy the work area throughout the
service
c. Remove waste immediately at the end of the f. Replenish resources, when required, to
shampooing and conditioning service
d. Use working methods that:
- minimise the wastage of products
to meet the needs of the service without
causing discomfort
- minimise the risk of harm or injury to self
and others
e. Maintain personal standards of health and
hygiene which minimise the risk of cross-
infection, infestation and offence to their
clients and colleagues
minimise disruption *
g. Report products that need reordering to the
relevant person *

- minimise the risk of cross-infection, h. Complete the shampooing and conditioning

infestation and offence to clients and service in a commercially viable time
colleagues

* Criteria that may be assessed through oral questioning.

Outcome 1 Sign-off
Observation 1 2 3
Criteria questioned orally
Date achieved
Learner signature
Assessor signature
IV signature (if sampled)
GH1 (6)  Shampoo and condition hair

Practical outcome 2

You must be able to shampoo

hair.
You can:

a. Use products and tools following the stylist’s

instructions
b. Use massage techniques suitable for the
client’s hair and part of the service
c. Use massage techniques to achieve an
even distribution of shampoo over the hair Notes:
and scalp
d. Adapt the water temperature, flow and
direction to suit the needs of the client’s hair
and the next part of the service
e. Clean the client’s hair and scalp of shampoo
and remove excess water
f. Detangle the client’s hair without damage to
the hair and scalp
g. Refer problems that arise to the relevant
persons*

*Criteria that may be assessed through oral questioning.

Outcome 2 Sign-off
Observation 1 2 3
Criteria questioned orally
Date achieved
Learner signature
Assessor signature
IV signature (if sampled)
 Shampoo and condition hair  GH1 (7)

Practical outcome 3

You must be able to apply

conditioner and treatments to
the hair.
You can:

a. Use conditioning and treatment products

and tools following the stylist’s instructions
b. Use massage techniques suitable for the
client’s hair and part of the service
Notes:
c. Remove the conditioning and treatment
products in a way that avoids disturbing the
direction of the cuticle
d. Comb the client’s hair without causing
damage to the hair and scalp prior to the
next part of the service
e. Remove excess moisture from the hair
f. Refer problems that arise to the relevant
persons *

* Criteria that may be assessed through oral questioning.

Outcome 3 Sign-off
Observation 1 2 3
Criteria questioned orally
Date achieved
Learner signature
Assessor signature
IV signature (if sampled)
GH1 (8)  Shampoo and condition hair

Range
You must cover the following ranges:

R1 Hair Date of observation Assessor signature

Above shoulder length
a
(maximum 10 minutes)
Below shoulder length
b
(maximum 15 minutes)

R2 Massage techniques Date of observation Assessor signature

a Effleurage
b Rotary
c Petrissage

R3 Conditioning products Date of observation Assessor signature

a Surface
b Treatment
 Shampoo and condition hair  GH1 (9)

Achieving knowledge and understanding outcomes

You will be guided by your tutor and assessor
on the evidence that needs to be produced.
Your knowledge and understanding will be
assessed using the assessment tools listed
below:
Where possible your assessor will assess
knowledge and understanding outcomes
alongside practical outcomes through oral
questioning.

• mandatory written question paper

• portfolio of evidence
• oral questioning

Mandatory written question paper

The mandatory written question paper will test your knowledge and understanding. This paper
will assess the knowledge requirements highlighted in white. Whilst 100% must be achieved, if
you achieve at least 70% you are not required to take the paper again. You will then be orally
questioned or asked to complete a written assignment to cover the remaining knowledge
requirements. Knowledge requirements not achieved will be identified to your tutor in a breakdown
of your written paper.

Mandatory written question paper sign-off

70% pass mark (tick as appropriate)
Attempt Date Assessor signature
achieved not achieved

1
2
3
GH1(10)
GH1 (10) Shampoo
  Shampoo and condition
and condition hair hair

Knowledge and understanding outcome 4

You must know the salon and legal requirements.

Mandatory Oral Portfolio
Knowledge requirements written paper questioning
(tick when achieved) (tick if used)
reference

a. State the salon’s requirements for

client preparation
b. Identify the person to whom low
levels of resources should be
reported
c. State the salon’s expected
service time for shampooing and
conditioning
d. State personal responsibilities
under the current regulations
in relation to shampooing and
conditioning services:
- Control of Substances
Hazardous to Health
Regulations
- Electricity at Work Regulations

Requirements highlighted in white are assessed in the mandatory written paper.

 Shampoo and condition
Shampoo hair  GH1
hair
and condition (11)
GH1 (11)

Knowledge and understanding outcome 5

You must know how to work safely, effectively and hygienically

when shampooing and conditioning hair.
Mandatory Oral Portfolio
Knowledge requirements written paper questioning
(tick when achieved) (tick if used)
reference

a. Describe contact dermatitis

and the steps that can be taken
to avoid it whilst carrying out
hairdressing services
b. Identify the types of protective
clothing that should be available to
clients
c. Describe how personal and client
positioning can affect the desired
outcome and reduce fatigue and
the risk of injury
d. Outline the safety considerations
which must be taken into
account when shampooing and
conditioning
e. Outline the importance of keeping
the work area clean and tidy
f. Outline safe and hygienic working
methods that minimise the risk
of cross-infection and cross-
infestation
g. Outline the importance of personal
hygiene
h. Outline the importance of
thoroughly rinsing hair when
shampooing and conditioning

Requirements highlighted in white are assessed in the mandatory written paper.

GH1 (12)  Shampoo and condition hair

Knowledge and understanding outcome 6

You must know the basic science of shampooing and

conditioning.
Mandatory Oral Portfolio
Knowledge requirements written paper questioning
(tick when achieved) (tick if used)
reference

a. State the direction in which the

hair cuticle lies and its importance
when disentangling wet hair
b. Outline the effects of water
temperature on the scalp
c. Describe how shampoo and water
act together to cleanse the hair
d. Outline how the build-up of
products can affect the hair, scalp
and effectiveness of other services
e. Identify types of conditioning
products and their effects

Requirements highlighted in white are assessed in the mandatory written paper.

Notes:
 Shampoo and condition hair  GH1 (13)

Knowledge and understanding outcome 7

You must know about products, equipment and their use.

Mandatory Oral Portfolio
Knowledge requirements written paper questioning
(tick when achieved) (tick if used)
reference

a. Describe the manufacturers’

instructions relating to the use
of shampooing and conditioning
products in the salon
b. Describe how to use electrical
equipment for conditioning hair
c. Outline the potential implications
if shampooing and conditioning
instructions are not followed
d. Identify the types and causes of
problems that can arise when
shampooing and conditioning hair
e. Identify the types of problems that
should be reported and the person
to whom they should be reported

Requirements highlighted in white are assessed

in the mandatory written paper.

Notes:
GH1(14)
GH1 (14) Shampoo
  Shampoo and condition
and condition hair hair

Knowledge and understanding outcome 8

You must know about shampooing and conditioning

techniques.
Mandatory Oral Portfolio
Knowledge requirements written paper questioning
(tick when achieved) (tick if used)
reference

a. Describe when and how to use

rotary, effleurage, friction and
petrissage massage techniques
when shampooing and
conditioning different lengths of
hair
b. Describe how to shampoo
natural hair and the potential
consequences of doing this
wrongly
c. Outline the importance of evenly
distributing shampoo
d. State how conditioning and
treatment products should be
applied to hair
e. Describe the importance of
removing products and excess
water from the hair after each
service
f. Outline the importance of
detangling hair from point to root
comb hair from point to root
g. State how often the hair should
be cleansed and shampooed
according to hairstyle, hair and
scalp condition and lifestyle
h. Outline the importance of using
shampoos and conditioners cost-
effectively

Requirements highlighted in white are assessed in the mandatory written paper

 Shampoo and condition hair  GH1 (15)

Notes and Comments:

GH1 (16)  Shampoo and condition hair

Notes:

Unit Sign-off

All outcomes, assessment criteria and ranges have been completed for this unit.

Learner signature: Date:

Assessor signature: Date:

IV signature (if sampled): Date: