CURRICULUM VITAE

Anand Gandhi .S.M

#26, Ground Floor
Narayanacharya Compound

Hagaadur, White Field, Banglore-560066

MOB : 9731705917
Email : anand.gandhi1986@gmail.com
Summary

BCA graduated with Microsoft system administrator certified (MCSA), cisco certified (CCNA),VMware with 7
months experience in Hewlett Packard as a Technical support engg , 2 years in iGATE global solution as a System
Associate Engg ,10 Months in Unisys Corp as a Technical support engg (Total experience :3 years 7 months)
Technical skills: Microsoft System Administration(ADS,DNS,DHCP) ,VMware ESXI 5.5,Networking,Airwatch

Career Objective

To work in an organization that highly values ethical behavior towards their employees and which
provides an opportunity for growth and upgrade ones skill in the information technology.
Work experience

1) Working for Unisys Corp as Service support engg Level 2 Global support( 26-oct-2015)
Key responsibility handled
Providing Second level support for the Internal and Client users (Shared Accounts)
Manage multiple tickets in various stages which are escalated from Level1 team client and
internal end users
Responsible for supporting Branch offices and Partner Countries (AD, Exchange, Backups)
Manages Windows network (users, computers, printers, etc) with Active Directory
Provide Sys Admin Support as required to maintain user accounts, maintaining connectivity to the
internet and VPN to Area office
Responsible for systems backups using Symantec cloud Backup
Technical support of Operating System (Windows 8 and windows 10)
Managing FTP account, Shared folders as per the business Requirement
Mobility management (Airwatch)
Office 365 support for the clients
Provided functional and technical support, troubleshooting and diagnosing hardware, networking
and software problems
Handling the Proactive calls to discuss on the Ticket closure /productivity of the team
Participates in the knowledge management process, creating, and performing root cause analysis
and documenting internal processes and procedures.
2) Working for iGATE corporation global solution (IT) as a System Associate (DOJ=20-jun-2013
to 14-OCT-15)
Key responsibilities handled
Providing technical support to all igate internal users (Global support)
Handling incoming incidents via the phone / e-mail /Ticket promptly and effectively.

Escalating calls and issues where necessary to senior managers & team leaders
Resolving the Assigned tickets with in SLA
Installing and Configuring of Active directory
Creation of Ids in Active Directory & Email server
Handling of Domain accounts (password unlock/Reset/Disabling), providing Admin rights for the
user in OU/individuals, DL creation/modify, Symantec PGP password
FTP/TPA ID creation /Managing
Trouble shooting of Microsoft outlook /office O365/webmail/Enterprise Vault
Lync ID creation (Sip ID)
Creating/trouble shooting of live meeting, Lync meeting
Trouble shooting of OS/software issues, VPN, citrix, PeopleSoft quires, Wi-Fi/access

point

Related issues, network printers, shared folders access.

Blackberry, Air watches MDM mobility Management
Installing of cloud backup (backup/restore)
Installing of SCCM client
3) Worked for Hewlett Packard technical support engg (contract employee) (DOJ = 10/10/2012 to
30/04/2013)

Key responsibilities handled

Provided functional and technical support, troubleshooting and diagnosing hardware, networking
and software problems
Deploy and configuring PCs, Workstations and Laptops.
Installing the software, operating systems and server operating systems.
Ability to explain clearly the technical procedures to clients over call, email support
Handle responsibilities of monitoring product performance and update the report to the senior
system engineer
Set up and maintain remote desktop connections through centralized server
Analyze technical issues reported and prioritize daily tasks

ACADEMIC QUALIFICATIONS

Passed BCA from Davangere University in 2012 with 72% (CHETANA HI-TECH MANAGEMENT
STUDIES) Davangere District
Passed Diploma in Computer science from Technical Board Bangalore in 2008 with 63% (SJM
POLYTECHNIC COLLAGE) Chitradurga District
Passed SSLC Karnataka state board in 2001 with 62% (LOURDS BOYS HIGH SCHOOL) Davangere
District
Technical course completed in Institute

1) Master in Network Administration (MNA) jet king shivaji Nagar Branch Bangalore (2009)
A+, N+, Hardware, MCSE, CCNA, LINUX
2) VMWARE (ESXI 5.5) Vepsun technologies Marathalli Bangalore (2015)
Global Certification

Microsoft certified system administration (MCSA) ID:6577695

Cisco certified network associate(CCNA)ID:CSCO12167086,candidate ID:223252678

Key Technical skills

Trouble shooting of hardware, Assembling and disassembling of computers.
Installing of networks, Testing and Troubleshooting of Networking.
Installing of O/S Windows server 2008/2012 Linux.
CCNA, IP addressing, configuration of Routers and Switch.
Installing of Linux, Administration, commands and troubleshooting of software.
Microsoft Technology
Installation and administration of Windows Servers
Installing of server 2008 and 2012 adding Roles, features and services.
Active directory service (ADS)
Domain Name system (DNS)
Dynamic Host Configuration Protocol (DHCP) configuration.
SMTP, POP3, IMAP Protocols,
VMWare technology:

Installing guest operating system on Virtual machine

Installation, Configuration and Administration of ESX 3.X, 4.x 5.x Servers
Installation, configuration and management of Virtual center 2.x, 4.x 5.x
P2V conversions by using VMware VCenter Converter Standalone 3.4, 4.3, 5.0.5.1
Configuration of HA, DRS and Resource Pool.
Creating and Managing Virtual Machines and Templates.
Upgrading patches for ESX 3.x, 4.x, 4.1, 5.0 Using Update manager.
Planed and Moving VM's from one host to another host using VMotion.
Moving VM from one data store to another data store using Storage VMotion.

PERSONAL DETAILS
Name
Fathers Name
Mothers Name
Date of birth
Gender
Nationality
Marital status
Languages Known
Passport num

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Cell phone
Email
Temporary Address

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Permanent Address

Interests & Hobbies

Anand Gandhi .S.M

Sadhanandiah .S.M
Amarakala.C.Hiremath
28th jan1986
Male
Indian
Married
English, Hindi, Kannada and Marathi.

H0138522
9731705917
anand.gandhi1986@gmail.com
#26 ground floor Narayanacharya Compound near bajana Mandir
Hagaadur Whitefiled-560066
#3430/5 4th main 10th cross S.S Layout Davangere 577004

Reading technical articles in WEB, listening songs, collecting software, operating systems
Strengths
Ability to work without or with little supervision
Good team player
Result oriented
Multi-tasking
Easy to assimilate change
Strong interpersonal communication skills
Effective Problem solving skills
Commitment to outcomes
Highly analytical
Helpful attitude
DECLARATION
I hereby declare that the above information furnished is true to the best of my
knowledge and belief.
Place : Bangalore
Date

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(Anand Gandhi.S.M)