CURRICULUM VITAE

ZAFIRAH AISYAH BINTI MOHAMMAD

PERSONAL DETAIL

Address

: Lot 2211 Taman Rakyat ,Jalan Pasir Hor 16100 Kota Bharu Kelantan

Contact No.

: 017-9680924

Email

: icecah_11@yahoo.com
OTHER PARTICULARS

NRIC

: 891123-03-5580

Date of Birth

: 23 November 1989

Age

: 26 years old

Height / Weight

: 143 cm / 40 kg

Gender

: Female

Nationality

: Malaysian

Race

: Malay

Religion

: Islam

Marital Status

: Married

Epf.no

:18918180
PERSONAL OBJECTIVE

To obtain a full time position in a company that offers a professional working environment
and enables me as a fresh graduate to grow while meeting the companys goals. It is all
possible as I am hardworking, high self confidence, extremely reliable, considerate, and
organized, proactive with leadership skill and comfortable working with all personality types.

EDUCATION BACKGROUND

Qualification

: Bachelors Degree

Institute / University :Universiti Utara Malaysia

Field of Study

: Hospitality Management in Honor

CGPA

: 3.38 / 2nd Class Upper

Graduate date

: 2012

Years

: 2007 2008

Institute / University : Kedah Matriculation College

Field of Study

: Accounting

Level

: Pre-university

CGPA

: 2.75

Years

: 2006

School

:Sekolah Menengah Kebangsaan Sultan Ismail

Level

: SPM

Grades

: 6A, 1B, 2C

Years

: 2004

School

: Sekolah Menengah Kebangsaan Sultan Ismail

Level

: PMR

Grades

: 1A, 3B, 4C

Years

: 2001

School

:Sek .Keb. Sultan Ismail 3

Level

: UPSR

Grades

: 2A, 3C

CO CURRICULAR ACTIVITIES

Years
5 May
2003
11 May
2004
2007
10-12
March
2008

Activities
Wire competition

Position
Participant

Level
District

Wire competition

Participant

State

National Service Training

Closed Women hockey
Competition

Participant
Souvenir Bureau

National
Matriculation

13March
2009
26July
2008
1418Sept.
2008

Explore Race competition by

Hospitality Society
Amal Inspirasi dan Aspirasi
Negara Programme
Personality Inventory Test

Activity Bureau

Society

Participant

University

Participant

University

2009

Hospitality Management Club

8-11 May
2009

Sinar Gemilang v di
Perkampungan Orang Asli
Programme
Ihya Ramadhan Programme

Welfare and
Bureau
Participant

22 Aug.17 Sept.
2009
06Sept.09Oct.
2009
2010
05 March
2010
10-31
March
2010
16 March
2010
06 April
2010
16-17
July 2010
4 August
2010
2325Sept.
2010

Society Club / Society

Practitioner

University
College

Motto and logos competition

Promotion Bureau
organized by Hospitality Society

Society

Student Club Of Hospitality

(SCOHOST)
Community Sports by Rakan
Muda
T-shirt SCOHOST

Treasurer

University

Participant

Club/Society

Director

Club/Society

Amateur Chef Challenge

Protocol Bureau

University

SCOHOST Farewell Party

Food

Club/Society

SCOHOST Team Building

Promotion Bureau

University

Culture Night with student of

Bunkyo University, Japan

Participant

Faculty

Hospitality Trip at Queensbay

Pangkor Island

Treasurer

Club/Society

1 Oct.
2010
2 Oct.
2010
26 Oct.
2010
28Jan.
2011
9 March
2011
24 March
2011
14-17
April
2011
2 Aug. -11
Sept.
2011
7 Oct.
2011
25 Nov
2011
20 Nov07 Dec.
2011
2 Dec.
2011
2 Dec.
2011

Hospitality Interaction Night at

Regency Alor Setar Kedah
Whats next after college
Seminar
Hospitality farewell 2010

Treasurer

Club/Society

Participant

University

X-officio

Faculty

Gotong Royong Mengerah

Keringat
Wedding Arrangement

Participant

College

Participant

University

Education Talk Mahasiswa

Leka Akhlak Tergadai
Malaysia Skills Competition
trip organized by Proton
Holdings at Alor Setar, Kedah
Culinary short- term workshop :
biscuits and cakes

Participant

Club/Society

Participant

College

Promotion Bureau

University

Etiquette and Protocol workshop

Participant

University

Self-Enhancement Seminar
2011
Graduate Soft skill Checklist

Participant

University

Participant

University

Hospitality Carnival

Treasurer

University

Finance and Sponsorship

Bureau

University

Learning trip at Regency

Darulaman Golf Resort

WORK EXPERIENCE

Organization Name

: Universiti Utara Malaysia

Country

: Sintok Kedah, Malaysia

Date Joined

: 06 February 2012

Date Left

: 20 July 2012

Postion Title

: Part-Time worker and Trainee Student

Job Description

: Enable to accomplish the task in six departments such as food &

Beverage, kitchen, housekeeping, sales & marketing, front office and
Finance & administration

Organization Name

: MYDIN TEXTILE

Country

: Kota Bharu, Kelantan

Date Joined

: 01 September 2012

Date Left

: 05 October 2012

Position Title

: Admin Assistant

Job Description

: Responsible to manage the administration management

, equipment inventory and storage such as managing files, sending out
and receiving email and faxes and all day to day operation matters

Organization Name

: BILLION Shopping Centers

Country

: Kota Bharu, Kelantan

Date Joined

: 14 October 2012

Date Left

: 12 November 2012

Position Title

: Part- Time Promoter (ANTIONI Brand)

Job Description

: Enable to check stock in and out, serve customer well and managing
and arranging the stock in the shop

Organization Name

: W.S.HANDICRAFT SDN.BHD

Country

: Kota Bharu, Kelantan

Date Joined

: 13 December 2012

Date Left

: 15 November 2013

Position Title

: Salesgirl / Cashier

Job Description

: Enable to serve,promote and offer the customer the wedding product

and services

Organization Name

: Tadika Kalam Khalifah

Country

: Kubang Kerian, Kelantan

Date Joined

: 13 December 2013

Date Left

: 31 July 2014

Position Title

: Kindergarten Teacher

Job Description

: Enable to manage the lesson, meal and safety of students inside and
Outside classroom and create and teach lesson plan to the entire class
, individually or in small group

Organization Name

: Haji Ismail Group

Country

: Kuah, Pulau Langkawi Kedah Darul Aman

Date Joined

: 5 November 2014

Date Left

: 24 January 2015

Position Title

: Promoter

Job Description

: Enable to serve and promote customer the goods sales in Haji Ismail
Group shopping complex

Organization Name

: Renaissance Hotel Kota Bharu Kelantan

Country

: Kelantan Darul Naim

Date Joined

: 5 April 2015

Date Left

: Present

Position Title

: Customer Service Call Center (Delighted to Serve)

Job Description

: Responsible for answering calls in order to record the guest request

and then pursuing the issue to a resolution. The agent must exhibit
courteous hospitality at all this position is also responsible for
answering all internal and external calls that come into PABX room.

SKILLS

Language Proficiency

Malay and English

Thai and French

: Highly proficient in both speaking and writing

: Basic

Computer Skills

MS Office Word, MS Office Power Point, MS Excel

Advanced

Windows Movie Maker

Intermediate

COMMENDATIONS

2009/2010: Deans List Award

MISCELLENEOUS

Malaysian University English Test(MUET)

Band 2

REFERENCES

1. Dr. Noor Azimin Zainol

Head of Department/Senior Lecturer
School Of Tourism Hospitality and Environment
UUM Kedah Darul Aman

2. Dr. Rozila bt Ahmad

Pensyarah Kanan / Penyelaras (Hospitaliti)
Pusat Pengajian Pelancongan ,Hospitaliti dan Alam Sekitar
Universiti Utara Malaysia
019-2501277

3. En.Rusdi Omar
Pensyarah Kanan Hubungan Antarabangsa
Universiti Utara Malaysia
0199504114

4. Mrs.Kuan
Supervisor W.S.Handicraft Sdn.Bhd.
Kota Bharu Kelantan
09-7430129

5. Zawani Mahizan
Receptionist Hotel EDC-UUM
0125445346

6.

Pn.Faatihah
Human Resource Executive Renaissance Hotel Kota Bharu
09-7451200 / ext 3337