Dawn M.

Allen
Dallastown, PA 17313
(H) 717-578-2811

Summary of Qualifications
Twenty-four years of experience managing sales performance, operations, training programs,
special projects and acquisitions with expertise in:

Leadership Development
Strategic Planning
Business Planning
Sales Management Programs
Business Development
Sales Production Programs
Budgeting
Policies and Procedures
Loss Prevention
Implementation of Automated Systems
Process Re-engineering
Management in Front Line Conversion of Acquired Financial Institutions

Creative, energetic, dependable professional with strong verbal and written communications
skills. Excellent planning, problem solving and analytical skills
Selected Accomplishments
Develop and implement a Sales Leadership Program that improve sales results by 40%
Install Sales Management System in support of profitability system
Develop Service Excellence Program to improve overall customer satisfaction score by 15%
Develop and implement a Professional Development program that places all employees on
a career development path, tied to performance objectives included in the companies annual
review process
Focused activities of associates toward retention of existing households to improve overall
retention by 5%
Install customer profitability system to improve overall profitability within the first year
Successfully converted three 2 branch acquisitions and 3 full bank acquisitions attaining a
retention rate of 92%
Fully Automated Consumer Loan processes
Develop standardized job descriptions and operational policies and procedures
Install a Branch Distribution Plan model to increase deposit base by 10%
Implement reconfiguration of branch facilities to convert to proactive sales/service
environment
Proactively right sized 20 branch network to achieve payroll savings of $650,000
Professional Experience

Paychex Inc. Owings Mills, Md.

October 2013 Present

Client Service Manager Multi-Product Service Center

Lead a team of 42 employees including 3 supervisors in Miami, Texas, Nashville, Dallas, Boston
and Baltimore. Responsible for the on-going service of the Nashville Multi-Product Service Center
which services clients with over 5 employees and subscribes to multi products we offer. Ensure
operational effectiveness and overall satisfaction of clients within the center.

Susquehanna Bank PA Lititz PA

April 2004 to June 2013
Senior Vice President, Regional Retail Manager
Accountable for the financial performance of a 20 branch network in Lancaster County. Lead
branch associates to consistently achieve sales and service goals and objectives. Developed
branch associates to enable them to understand customer profitability and use that information to
influence decisions to grow and retain relationships. Developed and implemented new
performance measures that introduced yield on assets and liabilities, expense control and
market risk to Branch Managers and Cluster Managers. Responsible for broadening the base of
experience and knowledge to advance the careers of Cluster Managers, Branch Managers,
Assistant Branch Managers and other branch personnel.
Waypoint Bank Harrisburg, Pa
June 2002 April 2004
Senior Vice President, Regional Retail Executive York
Accountable for the overall performance of branch associates in a 20 branch network, as it
relates to their ability to achieve established financial goals set by the company. Responsible for
implementing programs that reduced expenses and improved efficiency within the region.
Implement programs that improved delivery of service to customers and improve overall sales
results for the region.
Farmers and Mechanics National Bank Frederick, MD
May 1992 May 2002
Senior Vice President, Manager, Retail Sales
Held responsibility for overall development and coordination of all retail banking activities
including sales and service, expense and credit controls, human resource management and
meeting financial goals. Hold functional responsibility for branch administration, retail product
management, and direct consumer lending including small business.

Professional Recognition
March 1998 Outstanding Leadership Award
March 2000 Outstanding Leadership Award
October 2003 Leaders in Finance Central Penn. Bus. Journal

Technical Background
Proficient in Windows operating environment
Proficient in Word, Excel, Powerpoint, Microsoft Project, Outlook
Education
Graduate School of Retail Banking, University of Virginia 1994-1996
Maryland Banking School, University of Maryland 1981-1984
Essential of Bank Marketing, University of New Hampshire 1987
References available upon requests