Training Program and Procedure

International Civil Aviation Organisation
Cooperative Development of Operational Safety & Continuing Airworthiness Programme

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COSCAP-GULF STATES
DRAFT OF
CAA
TRAINING PROGRAM MANUAL
July 2012
Draft_CAATraining Program Manual

Version 0 _ September 2012

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DOCUMENT REVIEW
Drafted by:
Bruno De Wouters
COSCAP-GS Ops/PEL expert
Date: July 2012
Verified by:
Nadia Konzali
Date: August 2012
COSCAP-GS Project Coordinator
Authorised by:
H.E. Saif Med Al Suwaidi

COSCAP-GS Chairman
Date:
DOCUMENT LOG
Version
Version 0
Date
28 July 2012
Description of evolution
Modifications
Initial version


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TABLE OF CONTENTS
1
CHAPTER 1 _ MANUAL ADMINISTRATION ................................................................ 8

1.1 SOURCE MANUAL FOR CAA ORGANIZATION & PERSONNEL ............................. 8
1.2 AVAILABILITY OF THIS MANUAL ............................................................................ 8
1.3 COMPLIANCE WITH THIS MANUAL........................................................................ 8
1.4 MAINTENANCE AND OWNERSHIP OF MANUAL ................................................... 8
1.5 INSERTING REVISIONS TO THIS MANUAL ............................................................ 9
1.5.1 Formal Manual Revision..................................................................................... 9
1.5.2 1.5.2 DISTRIBUTION & INSERTION OF REVISIONS ....................................... 9
1.5.3 1.5.3 INSERTION OF LIST OF EFFECTIVE PAGES (LEP) ............................... 9
1.5.4 1.5.4 IDENTIFYING REVISIONS ....................................................................... 9
1.5.5 1.5.5 RECORDING REVISION INSERTION .....................................................10
1.5.6 1.5.6 DISPOSAL OF PAGES ............................................................................10
1.6 PROPOSING REVISIONS TO THIS MANUAL .........................................................10
1.6.1 1.6.1 SUGGESTIONS FOR REVISION ARE WELCOME .................................10
1.6.2 1.6.2 SUGGESTING REVISION CONTENT .....................................................10
1.6.3 1.6.3 REVISION RESPONSIBILITIES...............................................................10
1.7 EDITING CONVENTIONS .......................................................................................11
1.8 USE OF NOTES ......................................................................................................11
CHAPTER 2 _ TECHNICAL QUALIFICATION POLICIES ..................................................13

1.9 2.1 ICAO CONTRACTING STATE OBLIGATIONS ..................................................13
1.9.1 General .............................................................................................................13
1.9.2 ICAO Document 9734-A....................................................................................13
1.9.3 ICAO ANNEX 6: QUALIFIED TECHNICAL PERSONNEL .................................13
1.1 QUALIFICATION POLICIES ...........................................................................................14
1.9.4 Training policy ...................................................................................................14
ANNEX TITLE ......................................................................................................................37
APPENDIX 4-A _ CAA IN-HOUSE FORMAL TRAINING COURSES .................................38
APPENDIX 4-B _ NEW HIRE ORIENTATION CHECKLIST ..............................................40
APPENDIX 5-A _ GENERAL GUIDANCE FOR BASELINE COMPLETION .......................61
APPENDIX 6-A _ BASELINE MAINTENANCE INSPECTOR LOCAL FORMAL TRAINING
.............................................................................................................................................67
APPENDIX 6-B _ BASELINE MAINTENANCE INSPECTOR OJT PLAN ..........................69
APPENDIX 6-D _ INVESTIGATIONS: MAINTENANCE OJT QUALIFICATION ..................74
APPENDIX 6-E _ ENFORCEMENT: MAINTENANCE OJT QUALIFICATION.....................75
APPENDIX 6-F _ AMO SPECIALIZATION: MAINTENANCE OJT QUALIFICATION .........76
APPENDIX 7-A _ BASELINE AVIONICS INSPECTOR LOCAL FORMAL TRAINING ........84
APPENDIX 7-B _ BASELINE AVIONICS INSPECTOR OJT PLAN ....................................86
APPENDIX 7-C _ AMO QUALIFICATION: AVIONICS OJT TASKS ...................................90
APPENDIX 7-D _ INVESTIGATIONS: AVIONICS OJT QUALIFICATION ...........................92


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APPENDIX 7-E _ ENFORCEMENT: AVIONICS OJT QUALIFICATION..............................93

APPENDIX 7-F _ AOC CERTIFICATION: AVIONICS OJT QUALIFICATION .....................94
APPENDIX 8-A _ BASELINE OPERATIONS INSPECTOR LOCAL FORMAL TRAINING102
APPENDIX 8-B _ BASELINE OPERATIONS INSPECTOR OJT PLAN ............................104
APPENDIX 8-C _ AOC CERTIFICATION: OPERATIONS OJT QUALIFICATION ............108
APPENDIX 8-D _ INVESTIGATIONS: OPERATIONS OJT QUALIFICATION ..................109
APPENDIX 8-E _ ENFORCEMENT: OPERATIONS OJT QUALIFICATION .....................110
APPENDIX 8-F _ OPERATIONS INSPECTOR CABIN SAFETY SPECIALIZATION ........111
APPENDIX 8-G _ HELICOPTER APPROVALS: OPERATIONS OJT QUALIFICATION ..113
APPENDIX 9-A _ BASELINE LICENSING OFFICER LOCAL FORMAL TRAINING.........118
APPENDIX 9-B _ BASELINE LICENSING OFFICER OJT PLAN .....................................120
APPENDIX 9-C _ INVESTIGATIONS: LICENSING OFFICER OJT QUALIFICATION ......124
APPENDIX 9-D _ ENFORCEMENT: LICENSING OFFICER OJT QUALIFICATION .........125


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Record of Revisions
The issue of Revisions / Amendments is announced by the State CAA Director.
Revision / Amendment Number
Date
applicable
Revision 0

2012
Entered by
entered
2012
Initial issue 1

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1 CHAPTER 1 _ MANUAL ADMINISTRATION

The purpose of this Chapter is to provide guidance for the:
Availability of this manual.
Compliance with this manual.
Revision of this manual.
Understanding of the manual formatting.
Application of standard symbols or methods.
1.1
SOURCE MANUAL FOR CAA ORGANIZATION & PERSONNEL
A.
This manual is a source manual regarding the:

Organization of the CAA,
The general groupings of CAA personnel, and
Their qualification to perform as inspectors.
B.
The guidance in this manual has precedence over any other CAA organization and
personnel qualification to their assignments. These policies shall be followed by the
Flight Standards personnel in the performance of their job duties and responsibilities.
1.2
AVAILABILITY OF THIS MANUAL
A. The latest version of this Manual will be available to technical inspectors in hard copy and
Intranet links.
B. A printed copy will also be maintained in the Technical Library.
1.3
COMPLIANCE WITH THIS MANUAL
A. Each assigned user must comply with policies and procedures provided in this manual.
B. Should the user identify any policy or procedure that might not be consistent with CAA
requirements, that information should immediately be communicated to their assigned
supervisor.
Following the policies and procedures of this manual will ensure compliance with the
Safety Regulations Department requirements.
1.4
MAINTENANCE AND OWNERSHIP OF MANUAL
A. The CAA Organization Manual must be maintained in current status by the assigned user
in accordance with the policies and procedures specified in this Chapter.
B. This manual is considered the property of CAA and must be relinquished to the CAA
Director in the event of the users retirement, termination, and transfer or contract
termination.
C. The content of this manual is managed and updated by the CAA Director and is the
express property the government.


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1.5
INSERTING REVISIONS TO THIS MANUAL
1.5.1
Formal Manual Revision
A page and text revision package (formal revision) will be issued with a revision number,
highlights of the revision and include page insertion and replacement information.
These Revision packages will include the appropriate revisions to the LEP and
the insertion of the revision will be recorded by the user in the Record of
Revisions.
The issue page with the highlights of the revision and page insertion and
replacement will be discarded after insertion of the revisions.
1.5.2
1.5.2 DISTRIBUTION & INSERTION OF REVISIONS
Revisions will be forwarded to all persons and organizations on the distribution list
maintained by the CAA Directors secretary for this manual.
Regardless of personal schedules, the user of this manual is required to confirm receipt and
update to the CAA Directors secretary. A revision may be inserted and recorded as soon as
it is received even if it is issued more than two weeks prior to the effective date.
This confirmation will indicate that the user has reviewed and inserted of those materials in
his manual on or before the revisions effective date.
1.5.3
A.
B.
C.
D.
E.
1.5.3 INSERTION OF LIST OF EFFECTIVE PAGES (LEP)
An LEP will be issued for the original and all revisions to this manual.
The LEP is the controlling reference for the page currency of the manual.
Use the LEP to verify that all pages of the manual are current.
Only the most current LEP page(s) should be retained in the manual.
The replaced LEP page(s) will be discarded before inserting the revised LEP page(s).
1.5.4
1.5.4 IDENTIFYING REVISIONS
1.5.4.1 Summary Page

A. Each revision contains a summary page that reflects important information concerning
the revision.
B. An action page number and summary column contain pertinent information to follow
when inserting revision pages.
1.5.4.2 Change Bars
A. Black vertical change bars in the outside margin are used to highlight the location of new
or revised text on a newly published page. Deletion of text will be noted in the revision
summary.
B. With the next revision of a page, previous change bars are deleted.


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1.5.5
1.5.5 RECORDING REVISION INSERTION
To indicate review and insertion of a revision, the user must record the revisions effective
date and their initials after the appropriate revision number on the Record of Revisions page
located in the front of the manual.
1.5.6
1.5.6 DISPOSAL OF PAGES
A. The manual holder must destroy and discard out-of-date pages and the new revision
summary pages/revisions checklist.
B. Verify that all out-of-date pages are irretrievably destroyed by shredding, cutting, tearing
or some other form of destruction, such that the information cannot be successfully
pieced together.
1.6
PROPOSING REVISIONS TO THIS MANUAL
The manual holder must not discard pages in hotel, airport or other public area trash
receptacles.
1.6.1
1.6.1 SUGGESTIONS FOR REVISION ARE WELCOME
The success of the Flight Standards policy and procedure implementation depends on
employees and other users bringing professional insights. The CAA welcomes and
encourages such communication to ensure that the company operates at peak performance.
1.6.2
1.6.2 SUGGESTING REVISION CONTENT
Any user of this manual may propose changes to the manual text. These proposals should
be addressed to the CAA Director by:
Completing the Comment Report form that is included in the front of this
manual immediately following the Record of Revision and submitting it to the
CAA Directors Secretary; or
Sending an email outlining the suggested revision.
1.6.3
1.6.3 REVISION RESPONSIBILITIES
A. The CAA employee accomplishing any duties that are covered by the policy and
procedure of this manual must accomplish them in accordance these policies and
procedures.
B. The CAA Director is responsible for the content of the content of this manual and has the
authority to revise it as necessary.
Note: Any employee that finds it necessary to depart from / with the policies/procedures of
this manual in order to properly accomplish the task must report this occurrence to the CAA
Director in writing.

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1.7
EDITING CONVENTIONS
The following editing conventions apply to the use of certain specific terminology within the
text:
Gender: In this manual, the male or female gender may be used in a generic
sense to designate both sexes.
Will, Shall and Must: The words will, shall, and must are used in an
imperative sense to state the requirement to accomplish the act prescribed.
Compliance is mandatory.
May: The word may is used in a permissive sense to state authority or
permission to do an act. Compliance is not mandatory.
Includes: The word includes means includes, but is not limited to...
Refer to: Where further discussion or reference is suggested, the notation
Refer to.... directs the reader to material located in another paragraph, chapter
or manual. In these cases, the referenced location should be specific as to
manual, chapter and paragraph.
Regulations: Where used in this manual, this acronym will be an abbreviation for
the State Civil Aviation Regulation(s).
1.8
USE OF NOTES
These additions to the text are used to highlight or emphasize important points when
necessary. They call attention of the user about safety and precautionary or additional
information.
******

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APPENDIX 1-A
Acronyms Used in this Manual
1) AOC: Air Operator Certificate
2) ATO: Approved Training Organization
3) AMO: Approved Maintenance Organization
4) Regulations: State Civil Aviation Regulation and associated Parts / Chapters;
5) CAA: Civil Aviation Authority of State
6) CAA: Civil Aviation Authority (where used refers to a generic CAA)
7) CoA: Certificate of Airworthiness
8) CoR: Certificate of Registration
9) DGC: Dangerous Goods Coordinator
10) ICAO: International Civil Aviation Organization

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CHAPTER 2 _ TECHNICAL QUALIFICATION POLICIES

This chapter provides an overview of the policies and procedures that are used by the CAA
to employ, initially qualify, maintain and upgrade the technical personnel used in its safety
and security oversight programmes.
1.9
1.9.1
2.1 ICAO CONTRACTING STATE OBLIGATIONS

General
The concept of qualified technical personnel to perform evaluations and inspections on

behalf of the State in the implementation of its aviation oversight role is well-documented in
ICAO publications.
1.9.2
ICAO Document 9734-A
(1) ICAO guidance states that technical personnel qualifications and training is one of the
critical elements of a States aviation oversight system. That critical element (CE-4) is
provided in ICAO Document 9734, Part A, Chapter 3.
(2) The qualification concepts included in that critical element are further expanded in the
document to include:
Pre-employment qualification & experience
Initial training
Recurrent (periodic) training
Aircraft type-specific qualification
Aircraft type-specific qualified and current
Refresher training
Seminars and workshops
(3) In particular, ICAO specifies that it is essential for this training include subjects in:
CAA regulations;
Inspector skills
Inspector knowledge
Inspector duties and responsibilities
Procedures for implementation of requirements
Procedures for enforcement of requirements
1.9.3
ICAO ANNEX 6: QUALIFIED TECHNICAL PERSONNEL
The State of the Operator shall require authority inspectors to complete initial and recurrent
training in relevant technical subjects (including aircraft-specific subjects) and in skills
necessary to effectively accomplish their certification and continued surveillance tasks."
(ICAO Annex 6, Part 1, Appendix 1, par 5.3)

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Annex 6 re-emphasizes these qualifications in Appendix 5 (Safety Oversight of Air

Operators) to be in two general groupings:
1. Operational and technical experience similar to those they are to inspect, and the
State of the Operator shall establish qualification requirements to ensure that its
inspector personnel have operational or technical work experience and training
compatible with those activities they are required to certificate or inspect. (ICAO
Annex 6, Part 1, Appendix 1, par 5.3)
2. Additional training as necessary to qualify the inspector to accomplish their assigned
tasks.
1.1
1.9.4
A.
B.
Qualification policies
Training policy
The CAA, and the Safety Regulations Department, understands their obligation to
provide for the development of a highly skilled and qualified work force for its aviation
oversight programmes.
CAA employees will be fully trained in the essential job tasks, knowledge, and skills
that are required to accomplish the:
CAA safety and security oversight;
Meet ICAO obligations;
Ensure the conformance of the aviation community; and
Safeguard the travelling public.
A.
B.
The qualification programme outlined in this manual will prepare both technical and
para-technical personnel to apply the standards appropriate to the position
assignments during their employment with the CAA.
This manual outlines the qualification events and training for the different technical
specialties composing the CAA and provides for both baseline and specialization of
qualifications.

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2.3 ROLES & RESPONSIBILITIES

2.3.1 DIRECTOR-GENERAL
With respect to qualification of technical personnel, the Director General has the overall
responsibility for the provision of qualified technical personnel to implement the CAA aviation
oversight programme. His responsibilities include:
Provision of adequate qualified staff to ensure the fulfilment of State
requirements and international obligations.
Ensure that the budget submitted by the Safety Regulations Department will
fully support the requirements for the qualification of the technical personnel.
Ensure that adequate resources are provided to the Safety Regulations
Department to fully implement the qualification programme for its technical
personnel.
Approve and fund training activities necessary to this qualification programme.
Negotiate and oversee national agreements and contracts with government and
commercial training vendors.
2.3.2 DIRECTOR, SAFETY REGULATIONS DEPARTMENT
With respect to qualification of technical personnel, the Director of the Safety Regulations
Department is responsible ensuring that the technical personnel are properly qualified for the
tasks they are assigned to do, including:
Hire highly qualified individuals to serve as technical personnel in the aviation
oversight programmes
Provision of leadership and direction to support the Safety Regulations
Department qualification programme.
Ensure the development of a highly skilled and qualified work force.
Ensure that an on-going OJT programme is being administered in each
Division/Section.
Hold supervisors and managers accountable for ensuring that employee work
assignments and schedules allow for sufficient time for employees to fully
participate in and complete training requirements.
2.3.3 SAFETY PROGRAMME COORDINATOR
With respect to qualification of technical personnel, the Safety Programme Coordinator is
responsible for on-going quality assurance of CAA functions, including the provision and
quality of training.
This will include:
Ensure that the technical personnel qualification programme is effectively and
efficiently managed, and complies with all policy requirements.
Provisions for evaluation of any locally arranged and conducted training.
Review the inspector training programme to ensure it is meeting national
objectives, ICAO requirements, and international obligations.

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Provisions for periodic review of training courses to ensure that the content
remains current with respect to job tasks, knowledge, skills and inspector
performance requirements.
Annual review of the training plan for each inspector determines completion and
future training needs.
2.3.4 MANAGERS & SUPERVISORS
With respect to qualification of technical personnel, managers and supervisors play a key
role in assessing gaps between oversight obligations/responsibilities and actual workforce
skills, identifying developmental needs, prioritizing training needs, certifying the
accomplishment of learning objectives and fostering on-the-job development. This will
include:
Ensure that employee work assignments and schedules allow sufficient time for
employees to fully participate in and complete training requirements.
Notify CAA Director regarding changes in training requirements, specify new
training needs not previously identified, and relinquish training resources that no
longer apply.
Foster a work environment conducive to the success of the training programme.
Communicate regularly with employees regarding the status of training
requirements and employee progress in meeting requirements.
Arrange for formal training courses that are required for each inspector.
Schedule On-the-Job-training events.
Logistics associated with training events.
Ensure the conduct on-the-job-training events.
Advice the CAA Director when training has been completed.
If applicable, update the CAA computer database for each qualification and
training event.
2.3.5 TECHNICAL &PARA-TECHNICAL PERSONNEL
With respect to qualification of technical personnel, the individual employee must take a proactive role in ensuring that they are qualified for the job tasks that they are to perform. This
will included:
Collaborate with management to identify personal training needs.
Communicate with the immediate supervisor and peers to plan training
activities.
Actively participate in training activities.
Review personal training records and documentation to ensure that it is up-todate.
Provide feedback and evaluation regarding the effectiveness of the training
programme.
Note:

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Technical personnel must recognize and take advantage of opportunities, whether on the
job, outside of work, or in formal training, to develop expertise required by changing job
requirements.
*****

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Chapter 3
Records of Qualification of Technical Employees
This chapter provides guidance for the collection and maintenance of qualification records for
technical and para-technical employees of the Safety Regulations Department.
3.1 IMPORTANCE OF QUALIFICATION RECORDS
3.1.1 INTERNATIONAL EVENTS LEAD BACK TO THE RECORDS
A. The technical decisions made by qualified inspectors must be based on international
standards and relevant practices.
For example, aviation safety inspectors that authorize special approvals for
aviation operators can have far-reaching effects in todays world.
With todays reliability and capability, an aircraft can takeoff and in less than 20
hours be involved in an incident or accident in another country all over the
world.
B. In the example above, the accident investigators will want to know that the relevant
international standards and safety practices were applied when the decisions were made
to grant the technical approvals to the operator.
The investigation of that accident or incident will ultimately lead back to the operators
civil aviation authorities and the technical approvals that were granted to organizations
and individuals by the CAA.
They will want to see the records of the approvals and what technical aviation safety
specialists were involved in the process and decisions associated with those approvals.
They will eventually want to establish that the technical specialists involved in the
decisions were qualified to make those decisions.
The logical place for them to look for those qualifications is in the personnel records
maintained by the Safety Regulations Department.
3.1.2 NO RECORD NOT QUALIFIED
The concept of no record no qualification will apply. It is a concept that is applied across
the aviation world. Records are a key component on which auditors rely to decide if an:
A. Aircraft was airworthy;
B. Individual was qualified to perform the tasks authorized by a PEL license;
C. Organization or individual was properly evaluated before the issuance of an operating
certificate or license; or
D. The technical inspector recommending the approvals and authorization was qualified
to make the technical decisions to grant the approval for a special operation.
3.1.3 CURRENT & QUALIFIED
A. As previously stated in this manual, the inspector must be qualified and current to
perform the task to which he is assigned:
Qualified means the inspector has training or previous experience that relates
to the task that is assigned.

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Current means that the inspector has recent training or experience that directly
related to the newest methods for the task that is assigned.
B. Any determination of the qualifications of the inspector will be based on an assessment
of his experience, formal training, OJT training or the fact that the task has direct positive
transfer of methodology from similar or related tasks.
Note:
A qualified technical inspector may make a reliable technical decision of the acceptability of
evaluation or inspection.
3.1.4 QUALIFICATION TAKES TIME & MONEY
A. The qualification of technical inspectors is a multi-level process. These persons are hired
because they possess a minimum level of overall aviation experience and demonstrated
competency. But they are not yet qualified to reliably conduct the wide range of
evaluations, inspections and investigations that are required of technical inspectors
today.
B. This qualification occurs through a series of targeted formal and on-the-job training
events and variety depending on the inspectors speciality and the needs of the Safety
Regulations Department. Some qualification will include targeted experiences, such as
time spent shadowing a qualified inspector.
C. Each inspector should receive baseline training intended for all inspectors and baseline
training appropriate to their technical speciality. But eventually, time and money will
dictate that one, or only a few, inspectors may receive the necessary level of expertise to
perform a certain evaluation, inspection, certification or investigation.
D. It is essential to ensure that the Safety Regulations Department has qualified technical
experts to undertake the certification processes and make the technical decisions that
are required to approve State organizations and individuals. The qualification process for
each inspector will require significant time and money.
Notes:
1. All of these experiences (training courses, OJT training, shadowing experiences, etc.)
should be carefully documented in the employees qualification records.
2. Inspector qualification records represent signification expenditure; it is imperative that the
CAA records be complete, up-to-date and retained in a safe place.

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3.2 RECORD-KEEPING POLICIES

3.2.1 COMPLETION AND RETENTION OF RECORDS
A. The Directors are responsible for ensuring that the qualification records of the technical
employees in their Division are complete, up-to-date ad retained in a safe place.
B. The Records Person will be responsible for control and retention of these records.
C. The Records Person may allow a technical employee to review his official qualification
files with the stipulation that the employee may not leave the immediate location of the
Secretary.
Note:
Should any employee move to a different technical specialty, his qualification record will be
immediately transferred to the new Director.
3.2.2 EACH TECHNICAL EMPLOYEE IS ALSO RESPONSIBLE
A. Each technical employee shall make at least one Action record for each day of training to
indicate the training received or conducted.
B. After completion of a training course, seminar or specific OJT qualification, the technical
employee will ensure that the proof of completion (certificate or OJT record) a record of
the completion is contained in his official qualification file.
C. Each technical employee is also responsible for periodically ensuring that his or her
official qualification record correctly reflect his experience, formal training, OJT training
and other qualifying events and seminars.
3.2.3 SECURE FILING AREA
The CAA will have a secure, locking filing cabinet or room with access limited only to the
Directors and the assigned records person for the purpose of retaining the official
qualification files of the assigned technical employees.

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3.3 CONTENTS OF THE EMPLOYEES QUALIFICATION FILE

The hard-copy qualification file of a technical employee shall contain at least:
The employees up-to-date personal information;
The position assignments for which the technical employee is qualified;
If appropriate to the technical specialty, copies of the licenses and certificates
that are pertinent to the employees technical qualifications;
The employees resume of pertinent aviation experience before employment
with the
CAA;
The employees resume of pertinent aviation safety inspector assignments and
special projects (after employment with the State government);
A copy of the completion and/or graduation certificates issued after the formal
training;
A listing of all OJT qualification accomplished;
A copy of the current training plan that has been developed and provided to the
employee.

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3.4 PERTINENT PRE-EMPLOYMENT QUALIFICATION

3.4.1 EXPERIENCE
A. Each technical person employed as a technical inspector is required to have a minimum
number of years experience in the aviation industry.
A. A further breakdown of the employees aviation experience by specific work experiences
demonstrates specialized technical background that may be considered by the CAA
management for job assignments.
B. The technical employee shall provide to the CAA, a resume of all pertinent aviation
experience before employment as an aviation safety inspector, separating the previous
experience by dates and job assignments.
C. The pre-employment resume of the technical employee will be edited to develop a
standardized document presentation for the purpose of insertion in the employees official
qualification file.
D. The Records Person will insert this resume in the employees official qualification file and
into the computer data base CAA Employee Qualification record.
3.4.2 FORMAL TRAINING
A. Pertinent formal training before employment with the CAA may be considered by the
management when making job assignments involving evaluation and inspection.
B. The technical employee shall provide all pertinent formal training course completion
certificates or other proof of completion, including the dates, course titles and training
institutions.
C. The CAA Director will make a determination which formal training courses may be
inserted into the employees official qualification file.
D. These formal training courses will be inserted into the employees Qualification Record by
the assigned Records Person.
E. The Records Person will insert the completion certificates in the employees official
qualification file.
3.4.3 LICENSES & CERTIFICATES
A. Pertinent licenses and certificates held by the technical employee may be considered by
the management when making job or training assignments.
B. The technical employee shall provide copies of all pertinent licenses and certificates.
C. The Records Person will insert these licenses and certificates in the employees official
qualification file.
3.4.4 AIRCRAFT QUALIFICATION
A. All of the technical employees aircraft qualification training and ratings may be
considered by the CAA management when making job or training assignments.
B. The technical employee shall provide all evidence of aircraft qualification and flight
experience.
C. All proof of qualification or training for aircraft qualification shall be entered into the
employees CAA data base Qualification Record by the assigned Records Person.

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3.5 PERTINENT AFTER-EMPLOYMENT QUALIFICATION

3.5.1 EXPERIENCE
A. The technical employee shall provide to the CAA, a resume of all job assignments after
employment as an aviation safety inspector, separating the experience by dates and job
assignments.
B. The technical employee shall review and edit their after-employment resume at least
once in every 12 calendar months.
C. The after-employment resume of the technical employee will be edited to develop a
standardized document presentation for the purpose of insertion in the employees official
qualification file.
D. The Records Person will insert this resume in the employees official qualification file and
in the CAA Employee Qualification Record.
3.5.2 FORMAL TRAINING
A. Pertinent formal training after employment with the CAA may be considered by the
management when making job assignments involving evaluation and inspection.
B. The technical employee shall provide all pertinent formal training course completion
certificates or other proof of completion, including the dates, course titles and training
institutions.
C. These formal training courses will be inserted into the employees Qualification Record
by the assigned Records Person.
D. The Records Person will insert the completion certificates in the employees official
qualification file.
3.5.3 SEMINARS & OTHER TECHNICAL BRIEFINGS
Technically pertinent seminars and briefings shall be treated as formal training for the
purpose of the technical employees Qualification Record.
3.5.4 LICENSES & CERTIFICATES
A. The receipt or upgrade of a technical employees licenses and certificates may be
considered by the management when making job or training assignments.
B. The technical employee shall provide copies of all licenses and certificates that have
been upgraded to the Records Person.
C. The Records Person will insert these update the copies of licenses and certificates in the
employees official qualification file.
3.5.5 AIRCRAFT QUALIFICATION
A. All of the technical employees aircraft qualification training and ratings may be
considered by the CAA management when making job or training assignments.
B. The technical employee shall provide an update of the aircraft qualification and flight
experiences in the past 12 calendar months.
C. All proof of aircraft qualification or training shall be entered into the employees
Qualification Record by the assigned Records Person.

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3.6 COLLECTION & RETENTION OF FORMAL TRAINING RECORDS

3.6.1 IMPORTANT RECORDS
A. The technical employees qualification file is the most important record for establishing
the validity of the technical decisions made by that employee and the Authority.
B. Both the Authority management and the technical employee are responsible for the
completeness and accuracy of these records.
C. It is critical that these records be kept secure at all times.
3.6.2 INCLUDE ALL TRAINING PRIOR TO EMPLOYMENT
A. All formal records of industry training in aviation related subjects that the inspector can
provide at initial hiring should verified and entered into the CAA Employee Qualification
database. These records should include, at a minimum:
All formal training necessary to initially qualify in an aviation position with
industry;
All formal training necessary to maintain currency for an aviation position;
All formal seminars attended by the inspector while in an aviation position.
B. A paper copy of this documentation should be archived for at least 36 calendar months.
Note:
The archiving is necessary to establish the credibility of the computer record-keeping system.
Early in any such programme, auditors will question the validity and want to compare the
computer records with the paper records.
3.6.3 INCLUDE ALL TRAINING BEFORE
A. All aviation-technical formal training records after employment as an inspector, but prior
to the use of database, should be verified and entered into the Qualification database.
This will ensure that the Authority has a complete picture of the inspectors formal
training.
B. A paper copy of this documentation should be archived for at least 36 calendar months.
3.6.4 CONTINUE TO UPDATE THE FORMAL TRAINING RECORDS
A. It is critical that the CAA Employee Qualification database be updated to reflect the
formal training being received by the inspector.
B. The CAA Action database should be updated daily by the inspector when he is in the
formal training (See Chapter 04 of the Database Instructions Manual). By making these
entries the inspector is verifying their attendance and the completion of the training.
C. Upon making that last CAA Actions record for the training, the inspector should e-mail his
supervisor and assigned Data Quality Coordinator of the completion.
D. It is important to ensure that a copy of the training completion certificate issued by the
training organization be provided to the supervisor as soon as possible after the training.
E. The supervisor will review the completion document issued by the training institution and
authorize the assigned Records Person to add the formal course to the employees CAA
Employee Qualification Record.

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3.6.5 PRINT OUT A PAPER SUMMARY COPY

A. As the employees database record is updated, a new Qualification Comprehensive
Report for the employee will be printed out for insertion in the CAA hard-copy
qualification file for that employee.
B. It is good practice to retain the last two copies of the Qualification Comprehensive
Report.(the most recent summary and the last superseded summary) for that employee.
This practice is especially helpful when dealing with auditors.
*****

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Chapter 4
Formal Training: General
This chapter provides guidance for the:
Initial qualification training technical personnel as aviation safety inspectors, and
Continuing qualification to maintain an equivalent level of technical expertise
with the aviation industry and civil aviation safety standards.
4.1 GENERAL POLICIES
The training requirements for qualification of paratechnical personnel employed to support
the CAA technical functions are also included in this chapter.
A. It is the policy of the Safety Regulations Department that all inspectors should be
qualified by training or experience to conduct the inspections, evaluations and
investigations assigned to this office.
B. The inspectors of the CAA or its designees will be technically qualified on a parallel basis
to the persons in the aviation industry that they are assigned to regulate.
C. No inspector will be obligated to conduct an inspection, evaluation or approval unless that
person believes they are technically or otherwise qualified to undertake.
D. No person will be assigned to conduct a task unsupervised unless management believes
that person to be qualified by experience, training or applying positive transfer of
knowledge or experience.
E. All formal training applicable to the qualifications of an inspector, whether previous to or
after employment shall be recorded in the Qualification database.

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4.2 TYPES AND PRIORITIES OF TRAINING

4.2.1 TYPES OF TRAINING
Inspectors will be given a variety of training that will include:
Formal In-house core training;
Inspector initial training;
Structured on-the-job-training (OJT);
Initial and recurrent aircraft-specific training;
Industry technical training courses and seminars;
Inspector Training through other civil aviation authorities.
4.2.2 PRIORITIES
A. The priority of the types of training and specific courses is as follows:
1. Core Curriculums Training that is designated as core training will be accomplished
during the first 12 months of the inspectors tenure with the CAA.
2. Priority 1 - Training that is necessary to ensure that the CAA has an inspector
qualified to make or supervise the accomplishment of certification evaluations and
approvals.
3. Priority 2 - Training that will provide the CAA with redundant capability to perform
necessary certification evaluations, investigations and approvals or necessary to
maintain inspector qualification levels on par with the existing aviation industry.
4. Priority 3 - Training that will enhance the level of inspector qualification or
management abilities.
B. Minimum Annual Training. After initial qualification, the CAA will budget for each
inspector on an annual basis:
One Priority 1 training course and Two Priority 1 training courses
One Priority 2 training course OR and One Priority 2 training course.
One Priority 3 training course

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4.3 FORMAL IN-HOUSE INITIAL TRAINING

This formal training is a requirement for all full-time CAA personnel.
A. The CAA will conduct in-house training courses through contracted sources.
B. These courses will consist of a formal review of the Civil Aviation Regulations and CAA
technical guidance materials.
C. A formal completion certificate will be issued to any inspector or paratechnical person
that:
(1) Attends at least 85% of the hours allotted to each training course; and a copy of that
certificate will be included in the CAAs qualification file for the employee.
(2) Completes the exercises, tests and evaluations included in the course in a
satisfactory manner.

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4.4 STRUCTURED INITIAL ON-THE-JOB TRAINING

All technical inspectors and paratechnical persons will be included in a formal OJT
programme that is tracked and signed off by specific job task.
The specifics of that OJT programme are included in the following chapter.
1. Where possible, OJT for specific tasks will occur following the formal training that is
relevant to the particular job task.
2. The implementation of the OJT programme and the sign-off for an individual task is
considered a baseline requirement before the unsupervised performance of that task by
an inspector or paratechnical person.
3. As an inspector has completed OJT on a specific task and is signed off by the inspector,
he/she is considered to be qualified to perform the task.

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4.5 INITIAL TASK-SPECIFIC INDUSTRY TRAINING

A. The CAA must also expand their ability to monitor air operators by qualifying their
inspectors as the organizations certificated by the CAA expand the complexity of their
operations,
B. Because the organizations must train and qualify their personnel, the CAA has many
initial opportunities to upgrade the qualifications of their technical inspectors through
participation in this training and qualification.
This approach to inspector qualification has the benefit of providing both upgrade training of
the participating inspectors and oversight of the content and quality of the training class.
4.5.1 AIRCRAFT, POWERPLANT & COMPONENT MANUFACTURERS
A. AOC holders expanding to new aircraft, powerplants and/or components will be
contracting for initial training from the manufacturers. It is imperative that the AOC
holders understand that, for that equipment and training to be acceptable, the CAA must
be provided to the opportunity to have inspectors monitor and/or participate in the
training.
B. Maintaining and upgrading the qualifications of the CAA inspectors to provide safety
oversight for the complexity of the operators operation is critical to the acceptance and
credibility of the AOC holders international operations.
C. Where the CAA does not have an inspector qualified for the specific aircraft, powerplant
or component to be used by the operator, an inspector will be included in the formal
training on a Priority 1 basis. Otherwise, attendance in this training will be on a Priority 2
basis.
D. Those CAA persons attending for the purpose of upgrading their qualifications or
establishing initial qualification must be provided a formal certificate upon completion.
4.5.2 TRAINING ORGANIZATIONS
A. When the initial aircraft, powerplant, component or task training is contracted by the AOC
holder with a training organization, attendance by the CAA inspectors for the purpose of
upgrading or establishing initial qualification or oversight of the training will be treated.
B. Those CAA persons attending for the purpose of upgrading their qualifications or
establishing initial qualification must be provided a formal certificate upon completion.
4.5.3 APPROVED AVIATION ORGANIZATIONS
A. Training provided directly by the instructors of the operators and organizations
certificated or licensed by the CAA is a primary source for expanding the knowledge and
experience of the CAA technical personnel.
B. It is unusual to have qualified inspectors with sufficient time to monitor an entire course of
training. But management should make every effort to round-out the knowledge and
experience of the inspectors with the miscellaneous training that is routinely occurring at
any good aviation organization.
C. These organizations should be required to advise the CAA when giving training of any
type. This provides the CAA opportunities for surveillance and consideration of the
training for any inspectors needing specialization.
4.5.3.1 Specialized Operations Training

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A. The following list of training courses is provided to demonstrate the types of training that
are included in this category:
Cabin crew training
Emergency equipment training and drills
Flight dispatcher training
Load controller training
Performance based navigation training
International operations training
Crew resource management training
Threat and error assessment
Security training
B. The CAA should have inspector qualification records demonstrating that there is, on staff,
at least one inspector that has completed one or more of these training courses in the
last 5 years:
Having a qualified inspector for each of these operator training courses should
be considered a Priority 1 training objective
In the first year of inspector qualification, this type of training should be treated
as Priority 1.
Notes:
-
Inspectors monitoring ground training for qualifying knowledge are cautioned to conduct
themselves as a student rather than a qualified inspector.
The instructor must be allowed to conduct the training without inspector input.
4.5.3.2 Monitoring Flight Training

A. The CAA has a requirement to monitor a sample of the flight training and other pilot
qualification activities. This gives the Director an opportunity to have a qualifying
operations inspector to observe flight training and checking as it is being administered by
the instructors of the certificated organization.
B. This type of activity should be treated as Priority 1 if the operations inspector is:
- Not yet signed off for evaluation or inspection of these activities.
- Preparing to attend formal qualification training for the specific aircraft.
C. For other technical specialties, the type of monitoring should be Priority 3, and used
primarily for the purpose of familiarizing technical personnel with the specific flight deck
and forward observer position.
Notes:
-
Inspectors monitoring flight training for qualifying experience are cautioned to conduct
4.5.3.3 Flight Simulation Programmes

A. The CAA has a requirement to monitor flight simulation training and qualification
programmes, especially those that lead to qualification of crew members and/or
demonstrations for the purpose of certification. Inspectors assigned to evaluation and

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inspect these demonstrations should receive sufficient hands-on experience with the
flight simulation training device and the programme.
B. This type of hands-on participation should be treated as a Priority 1 training objective, if
the operations inspector is:
- To be assigned responsibilities involving the direct conduct of, and/or monitoring, of
pilot qualification events.
- Preparing to attend formal training for the specific type of qualification programme.
4.5.4 NEW CONCEPTS & TECHNOLOGIES
A. Upgrading knowledge, skill and experience of CAA technical personnel with new
concepts and technologies as these are incorporated into the international aviation
environment is a CAA management responsibility.
B. One or more of the CAA technical personnel will encouraged to attend seminars and
formal training in these new technologies.
C. This training will be treated as Priority 3 training, unless a State operator will be
implementing the technology. In that case, having at least one inspector qualified to
perform the necessary evaluations and inspections will be treated as Priority 1.
4.5.5 INSPECTOR-IDENTIFIED TRAINING COURSES & SEMINARS
A. The CAA actively supports the participation of its inspectors in industry courses and
seminars to maintain and enhance their qualifications.
- It is the inspectors responsibility to submit a written request for any training
course that are either necessary or could enhance their qualifications.
- Those courses or seminars that can be substantiated to have immediate benefit
for improvement of the CAAs capability and credibility will be scheduled as
Priority 2.
- Those determined to enhance the qualifications of the inspector, but not
immediate benefit to the CAA will be scheduled on a Priority 3 basis.
B. Those industry training courses that are critical to CAA responsibilities will be authorized
on a Priority 1 basis are:
- Risk Analysis and mitigation
- Safety management systems
- Dangerous goods training
- Accident Prevention
- Transportation of Dangerous Goods
Notes:
-
The CAA Director will maintain a list of the inspector-identified courses/seminars and
their training priority.
Those inspectors that have documentation showing previous completion of any of these
training courses as an aircrew member will not be required to repeat this training.

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4.6 INITIAL AIRCRAFT TYPE-SPECIFIC QUALIFICATIONS

4.6.1 OPERATIONS INSPECTORS
A. For turbojet or large aircraft, at least one operations inspector involved in airman or
organization certification will receive initial aircraft-specific qualification training on a
Priority 1 basis.
- Aircraft-specific qualification of a second inspector will be Priority 2.
- Aircraft-specific qualification of a third inspector on the aircraft will be Priority 3.
B. When an AOC holder elects to add a new turbojet or turboprop aircraft to their AOC, that
operator will be required to underwrite the aircraft-specific qualification of one operations
inspector before the CAA will approve the AOC holders proposed initial training.
C. For non-turbojet, general aviation aircraft, each operations inspector with assignments in
these types of aircraft should be qualified to do inspection and airman certification tasks
in at least one type of single engine aircraft, one reciprocating multi-engine aircraft and
one turboprop aircraft.
Notes:
-
This requirement must be met if that aircraft is operated by an AOC holder and there is
no other inspector that has completed initial qualification for that specific type of aircraft.
4.6.2 AIRWORTHINESS INSPECTORS

A. For turbojet, turboprop or large aircraft, one airworthiness inspector will receive initial
aircraft-specific or component-specific systems maintenance qualification training on a
Priority 1 basis.
Qualification of a second inspector on the same aircraft will be Priority 2.
Qualification of a third inspector on an aircraft will be Priority 3.
B. When an AOC holder elects to add a new turbojet or turboprop aircraft to an AOC holder,
that operator will be required to underwrite the qualification of one airworthiness inspector
in the aircraft and the special equipment prior to approving the AOC holders
maintenance programme and minimum equipment list.
Note:
This requirement must be met if that aircraft is operated by an AOC holder and there is no
other inspector that has completed initial qualification for that specific type of aircraft.

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4.7 RECURRENT AIRCRAFT TRAINING

4.7.1 OPERATIONS INSPECTORS
A. The CAA will maintain at least one inspector qualified and current for airman
certification tasks in every large turbojet or turboprop aircraft operated by an AOC holder
on a Priority 1 basis.
This qualification will consist of a recurrent period each year and continuing simulator
qualification.
This continuing qualification will be met by a 4-hour events-based simulator period for the
aircraft type each quarter.
For the inspector maintaining qualification in two of these aircraft, he/she must receive
two simulator periods per year in the aircraft type and the annual formal recurrent for
those aircraft.
B. Each inspector assigned to general aviation airman certification tasks must maintain
landing and instrument currency in at least one type of small multi-engine aircraft on a
continuing basis when performing these tasks.
Inspectors assigned to perform airman certification tasks in small turboprop aircraft of
similar type must maintain landing and instrument currency in at least one variant in order
to perform the tasks.
The training necessary to this qualification will be treated on a Priority 1 basis.
Note:
Inspectors not maintaining training qualification in accordance with this guidance will not be
assigned to airman certification tasks or the supervision of check airman or examiners.
4.7.2 AIRWORTHINESS INSPECTORS
The CAA will maintain at least one inspector qualified on the maintenance requirements of
each type of large aircraft operated by the AOC holders on a Priority 1 basis.

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4.8 TRAINING THROUGH OTHER CIVIL AVIATION AUTHORITIES

4.8.1 ACCIDENT INVESTIGATION
A. The accident investigation training provided by the United States National Transportation
Safety Board is normally Priority 2.
B. The CAA has a goal of maintaining at least one operations and airworthiness inspectors
that has completed this training. In pursuit of that goal, this training will be Priority 1.
4.8.2 INTERNATIONAL AOC CERTIFICATION
A. The CAA has determined that the ICAO-endorsed Government Safety Inspector courses
may be used to complete certain core training requirements.
B. These courses include:
- Operations Inspector;
- Airworthiness Inspector; and
- Personnel Licensing.
C. The primary benefits of these courses are interaction with other civil aviation inspectors, a
review of ICAO Annex 6 to the foreign model regulations, a comparison of the model
AOC certification system and interaction with foreign training inspectors.
4.8.3 OTHER DESIRED TRAINING
The CAA has also identified courses as being Priority 3 for inspectors:
-
Air Taxis / Private Operator Certification (Operations/Airworthiness)

Pilot Flight Testing
Compliance and Enforcement.

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4.9 COURSES & SEMINARS BY INTERNATIONAL ORGANIZATIONS

The CAA has also identified the following training seminars/courses as Priority 1 to maintain
at least one inspector with background in these subjects.
For other inspectors this training will be treated as Priority 2.
-
IATA Dangerous Goods Training

IATA Civil Aviation Safety Oversight
ICAO AOC Certification.

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ANNEX TITLE
Body text
Body text
*** End of the document ***

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APPENDIX 4-A _CAA IN-HOUSE FORMAL TRAINING COURSES

The CAA should maintain the capability to conduct these in-house formal training
courses as preludes to the conduct of OJT task qualification.
Referred hours are informative.
ALL TECHNICAL EMPLOYEES
New Employee Orientation (16 hours)
Database Tracking & Reporting (24 hours)
Overview of Safety Oversight Concepts(12 hours)
Resolution of Safety Concerns (Administrative Procedures) (6 hours)
Resolution of Safety Concerns (Enforcement Procedures) (18 hours)
Generic Certification Planning & Processing (16 hours)
Personnel Licensing through Validation (24 hours)
Dangerous Goods Inspections (24 hours)
OPERATIONS INSPECTORS
Regulations Indoctrination (Operations Inspectors) (40 hours)
Operations Inspection Methods & Techniques (24 hours)
Operations Evaluations & Approvals (56 hours)
AOC Certification & Administration (Operations) (24 hours)
ATO Certification & Administration (Operations) (12 hours)
Aerial Work Certification & Administration (Operations) (16 hours)
Supervision of Operations Designees (16 hours)
PEL Skill Testing Procedures (Operations) (24 hours)
Aircraft Incident Investigation (Operations) (16 hours)
Aircraft Accident Investigation (Operations) (24 hours)
Special Operations Approvals (Operations) (24 hours)
Safety Management & Quality Programmes (Operations) (16 hours)
Foreign Air Operator Oversight (Operations) (12 hours)
Operations Cabin Safety Specialization (24 hours)
Operations Flight Dispatch Specialization (24 hours)
AIRWORTHINESS INSPECTORS
Regulations Indoctrination (Airworthiness Inspectors) (24 hours)

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AOC Inspection Methods & Techniques (Airworthiness) (18 hours)

AOC Evaluations & Approvals (Airworthiness) (18 hours)
AOC Certification & Administration (Airworthiness)
ATO Certification & Administration (Airworthiness)
Aerial Work Certification & Administration (Airworthiness)
Supervision of Airworthiness Designees (18 hours)
PEL Skill Testing (Maintenance) (16 hours)
Aircraft Incident Investigation (Airworthiness) (16 hours)
Aircraft Accident Investigation (Airworthiness) (24 hours)
Special Operations Approvals (Maintenance Inspectors) (24 hours)
Safety Management & Quality Programmes (Airworthiness) (16 hours)
Foreign Air Operator Oversight (Airworthiness) (12 hours)
Aircraft Certification (12 hours)
AMO Certification & Administration (12 hours)
Special Operations Approvals (Avionics Inspectors)
LICENSING OFFICER TRAINING
Regulations Indoctrination (for Licensing Officers (24 hours)
Personnel Licensing Concepts & Processes (16 hours)
Administrative Processing of Designated Representatives (8 hours)

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APPENDIX 4-B _NEW HIRE ORIENTATION CHECKLIST

The following checklist will be used to ensure completion of the new-hire
orientation of the apprentice inspector:
1
FACILITY & SECURITY
Trainer Date
Introduction to Building Security procedures and personnel

Ensure that employee is issued CAABuildingPass
Familiarization with CAA Headquarters, layout and briefing on building
facilities
Familiarization with fire alarm/routes/exits/doors
2
ORGANIZATION & MANAGEMENT

Orientation to CAA and CAA organization chart
Orientation to executive and parlimentary relationship affecting the CAA
Introduction to Director-General
Introduction to Director, Safety Regulations
Introductions to Deputy Directors, Safety Regulations
Introduction to Safety Programme Coordinator
EMPLOYEE COMPENSATION & BENEFITS

Introduction to administrative personnel in Human Resources
Introduction to administrative personnel in Budget (Payroll)
Orientation to compensation and advancement
Orientation to benefits
DUTIES & RESPONSIBILITIES

Role within CAA (Briefing using appropriate technical terms of reference
in CAA Organization manual)
Assigned responsibilities (Briefing using appropriate technical terms of
reference in CAA Organization manual)
Orientation to procedures for interfacing with other Inspectors/other
Institutions
DELEGATION OF AUTHORITY
Review terms of reference regarding delegation of authority as outlined in
CAA Organization Manual for applicable position.
Review responsibilities and minimum requirements for issue of
Inspector's Credentials
Ensure that employee has CAA identification card / airport access badge
EMPLOYEE ETHICS

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Review the CAA written policies for Employee Behaviour and Ethics
Clarify the concept of conflict of interest
Clarify the concept of party to a violation
Clarify the concept of harassment
7
CONDUCT & DISCIPLINE

Review of the example conduct that may result in discipline measures
Review of the types of disciplines that may result from unsatisfactory
conduct
ATTENDANCE & LEAVE POLICY

Review of work attendance policies & procedures
Review of leave (from work) policies & procedures
Orientation to leave application form completion, submission and
approval
TRAVEL POLICIES & PROCEDURES

Review of travel policies & procedures
Orientation to travel form completion, submission and approval
10 TELEPHONE / INTERNET PROCEDURES

Orientation to the CAA telephone listings, such as:
- Emergency response checklist
- Employee recall list
- Telephone standby list
- Accident Go-Team list
Orientation to use of CAA telephone system
Use of Intranet & Internet for locating telephone numbers
Policy regarding use of cell phones
Policy regarding use of other phone methods (such as Skype,
Messenger)
Policy regarding accepting Collect calls
Policy regarding calls from media (reporters)
11 CORRESPONDENCE PROCEDURES
Introductions to Para-Technical support personnel
Orientation to formal correspondence requirements and procedures
Orientation to informal correspondence requirements and procedures
Orientation to required internal coordination procedures
Assignment of employee official e-mail address
Orientation to E-Mail procedures

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Orientation to Fax procedures

12 FILING SYSTEM PROCEDURES
Policies regarding security of confidential files and documents
Location of CAA/Division/Section files
Orientation to routing symbols and handling
Electronic filing of documents on the shared drive
13 COMPUTER SYSTEM
Introduction to the Computer Administrator
Review the CAA computer systems and shared access
Review the CAA shared access and databases
Review the CAA shared access and databases
14 COMPUTER PROCEDURES
Enter employee as user of the CAA Database
Access to and Home Page orientation in Database
Introduction to viewing of records in the Database
Introduction to Database Standard Reports
15 EMPLOYEE QUALIFICATION RECORD
Enter a Primary Records for the employee in CAA Employee Qualification
database
Enter initial Position Qualification assigned to employee
Enter all pertinent employee Contact Information
Enter all pertinent technical licenses held by the employee into the
Qualification database
Enter all aircraft qualifications (pilot or mechanic) that employee has at
the time of employment
Enter all pertinent formal training courses in the Qualification database.
(Including this New Hire Orientation).
Enter in the Qualification Resume all pertinent jobs previously held by the
employee
Print hard-copy of the employees Qualification Comprehensive Report
and provide to the employee
Emphasize the employees responsibility to monitor the status and
correctness of his Qualification Record
16 EMPLOYEE TRAINING PLAN
Brief the employee on the baseline CAA training that must be
accomplished

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Upload a Baseline Training Plan for employee

Print hard-copy of employees training plan and provide to the employee
Emphasize the employees responsibility to complete the baseline formal
and OJT training requirements
Emphasize the employees responsibility to monitor the status of his
training plan in the Action database
Emphasize the employees responsibility to report completion of each
requirement to the assigned manager
*****

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Chapter 5
On-The-Job Training & Qualification
This chapter describes the OJT programme methodology that should be applied by the
Safety Regulations Department for the continuing qualification of its inspectors.
5.1 GENERAL
5.1.1 BACKGROUND
A. The primary objective of the first cadre of inspectors to progress through the training was
to qualify aviation operations and airworthiness inspectors for immediate assignment to
the international air operators.
B. Baseline OJT programmes were developed specifically for those inspectors qualification.
These programmes have been adopted as the initial OJT training plans for the CAA
inspectors.
5.1.2 GENERAL POLICIES
A. The baseline OJT programmes contained in appendices to this chapter shall be the focus
of future new-hire airline inspector qualification.
B. Revisions to the baseline programmes will be permitted with the approval of the CAA
Director.
C. All OJT training will be recorded in the CAA Action database by the inspectors and their
instructors.
D. All OJT completion shall be recorded in the Qualification Record database.
E. Baseline OJT programmes shall be established for all other technical specialties.

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5.2 OJT CONFIGURATION

5.2.1 TASK STRUCTURE AND ASSIGNMENT
A. The OJT process will introduce tasks that are categorized first by:
- Job specialty (e.g., Operations Inspector, Avionics Inspector);
- Duty (e.g. Administration, Inspection, Safety Issue Resolution, Investigation,
Surveillance, Evaluation, etc.);
- Function (e.g., Inspect Aircraft on the Ramp, Inspect Flight Deck In-Flight, etc.).
B. If any of the tasks listed, in any category, are not performed in a trainees specific
environment, they should not be included in the individuals training plan.
Note: The management will decide on which tasks an employee needs training and the
decision should be based on the employees work assignment.
5.2.2 RESTRICTIONS
A. Assigning a new employee an inspectors credential does not require completing all tasks
in OJT. The required tasks will depend on the employees work assignment.
B. Completing OJT is not tied to promotions. There may be some tasks that an employee
never has to complete because his/her work assignments do not include those tasks.

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5.3 TRAINING STRUCTURE

A. The Training Structure of the CAA OJT Programme follows a logical progression of adult
learning by using 3 Levels.
- Level I Knowledge
- Level II Understanding
- Level III Performance
B. Any task assigned to a trainee will be trained to all three levels unless otherwise deemed
unnecessary. This means that OJT Levels I and/or II may be credited when the trainee
has completed applicable forms of training elsewhere, such as classroom training or
computer-based training. Both formal training and OJT are integral parts of a welldeveloped training programme and should be scheduled to complement each other.

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5.4 DEFINITIONS
The following are definitions of terms related to the CAA OJT Programme:
-
OJT: OJT is a planned, structured training event conducted at a work site by an On-theJob Training (OJT) authorized OJT instructor. This type of training provides direct
experience in the work environment in which the employee is performing or will be
performing on the job.
Task: A unit of work that contains logical and necessary steps in the performance of Task
a job duty, typically with a defined beginning and ending. The task must produce a
meaningful result.
Level I Training: Level I training is related to that body of knowledge associated with a
specific job task. This knowledge is contained in orders, rules, guidance, and standards.
Level I training typically involves a review of all reference materials applicable to the job
tasks for which training has been identified. Level I training may be satisfied through
classroom training or other delivery methods that provide the opportunity for the trainee
to achieve the objectives of Level I.
Level II Training: Level II training usually involves observation of the performance of
specific job tasks to achieve a level of understanding. This training typically involves the
trainee observing and/or assisting the OJT instructor in the performance of those specific
job tasks for which the trainee will be held accountable. Level II training may be satisfied
through appropriate classroom training that provides the opportunity for the trainee to
achieve the objectives of Level II.
Level III Training: Level III training involves the application of knowledge and skills to the
performance of specific job tasks. Typically, the trainee performs the job task under the
observation of a qualified OJT instructor. The instructor assesses the performance of the
task and indicates on the trainees OJT record when Level III performance is achieved.
Inspections: One of the most significant duties of the CAA is to conduct inspections in all
areas of air transportation. The primary objective of inspection activities is to provide the
CAA with accurate, real-time, comprehensive information for the evaluation of the safety
status of the air transportation system.
Investigations: The means in which the CAA determines causal factors of potential or
actual problem areas, and are the vehicle to effect appropriate corrective action. These
work activities are generated on an as required or as discovered basis.
Certification: The certification work activities validate the competency of an air operator,
air agency, or airman and their compliance with appropriate statutory and regulatory
requirements prior to active performance in the aviation industry.
Administration: Those functions performed by trainees that do not fit in Inspections,
Evaluations, Investigations, Certification or Resolution. For example: aviation education
and promoting aviation safety to all segments of the aviation community.
OJT Record: An electronic tool that is used to record the trainees OJT plan, progress,
and completion.
Technical Division Directors: Provides supervision to subordinate employees and
manages the activities of one operating unit, project, or programme area. Division
Directors report to the CAA Director.
OJT Instructor: A trained employee designated to provide OJT instruction to trainees on
specific tasks at Levels I, II, and III, in accordance with established procedures. OJT
instructors must have been signed off as competent for the task.
Trainee: Any CAA employee receiving on-the-job training. The word employee may be
used synonymously with trainee depending upon the context because all employees
may receive OJT regardless of any new-hire or trainee status.

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Simulated Task: When a task is simulated, the environment, conditions, equipment and
performance of the task must be as near the real life situation as possible.

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5.5 ROLES AND RESPONSIBILITIES

This section describes the roles and responsibilities of those involved in the CAA OJT
programme.
5.5.1 CAA DIRECTOR
The CAA Director is responsible for:
-
Implementing the provisions of the OJT Programme training requirements for all trainees
for who direct supervisory oversight is provided.
- Meeting their obligations as outlined in this chapter.
- Ensuring that trainees begin their OJT Programme as soon as possible after their date of
employment.
- Forecasting and informing the CAA Director of employees OJT needs on a periodic basis
so that management may determine the necessary resources for the programme.
- Update the standardized, baseline tasks for each position in which each trainee will be
held accountable and for which tasks will require OJT depending on his/her work
assignments.
- Authorizing OJT levels of credit granted to an employee.
- Assuming the role of mediator and decision-maker when there are OJT problems and/or
disagreements involving OJT instructors and inspector trainees.
Notes:
-
Completion of formal training is not a prerequisite to OJT Instruction.

Credit may be given for previous training or work experience.
5.5.2 TECHNICAL DIVISION DIRECTOR

The Technical Division Director shall be responsible for:
-
Meeting with each employee to develop an OJT Plan.

Deciding when OJT is conducted, including start and end time, as well as the amount of
time required for completing OJT training on specific tasks.
Reviewing with each OJT instructor, on a regular basis, the progress of assigned trainees
and initiating any corrective action necessary to improve performance and/or training
deficiencies.
Attending the review meeting and if satisfied with trainees performance, signing off that
the trainee has successfully completed the tasks discussed.
Recommending to the CAA Director those experienced employees who may be qualified
to serve as OJT instructors and providing feedback on OJT instructor performance
evaluations, including recommending removal of authorization as an OJT instructor
Evaluating OJT instructor performance annually based on feedback from trainees and
trainees performance.
Acting upon feedback from trainees concerning the OJT Programme. Either resolve the
situation at their level or ensure that the information is forwarded to whoever can act on
the feedback.
5.5.3 OJT INSTRUCTOR

The OJT instructor shall be responsible for:
-
Completing their OJT training with satisfactory performance.

Obtaining authorization from the CAA Director.

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Ensuring that OJT instruction is consistent with applicable national regulations and
practices.
Following CAA standardized procedures and methodology.
Exhibiting objective, constructive, empathetic, and other behaviours conducive to
supporting all OJT trainees.
Conducting OJT according to the trainees individual training plan as developed by the
trainee and his/her Director.
Assessing the trainee level of knowledge and skill on specific tasks.
Providing structured, well-planned, and documented OJT training with stated objectives
and expected levels of performance.
Communicating with Technical Director about trainees progress.
Informing appropriate Technical Director of the trainees progress via e-mail or other
written means, indicating date of completion of OJT in specific tasks and appropriate
levels.
Ensuring that the trainee has accomplished all elements of OJT instruction associated
with a particular task in an acceptable manner before notifying the appropriate Technical
Director that the trainee is able to perform the task as required.
Notifying the appropriate Technical Director when tasks have been completed.
Recording time spent on OJT in file and file forms
Note: If the appropriate Technical Director accepts prior experience or training for any level
of OJT, that person should be signed off at the accepted levels.
5.5.4 TRAINEE
The trainee shall be responsible for:
-
Participating with the Technical Director to identify developmental needs and to plan
training activities.
Requesting OJT credit from their Technical Director for prior training and/or experience.
Fulfilling their OJT requirements as established.
Participating in the feedback process to help ensure continual improvement, including
feedback on the performance of the instructor.
Participating, in a constructive manner, in its own training progress reviews under this
chapter and checking the accuracy of completed tasks during the review meetings.
Recording tasks and activities spent on OJT in file.
5.5.5 ADMINISTRATOR
As directed by the Technical Director, the Admin Office shall be responsible for:
-
Entering OJT completion in the CAA database.

Updating the trainees training plan into the CAA database.
Printing updated Qualification Record reports for the employees paper file.

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5.6 IMPLEMENTING AN OJT PLAN

OJT instructor(s) will be assigned responsibility for completion of specific OJT tasks of the
training plan.
5.6.1 SCHEDULING
A. An important part of scheduling OJT is ensuring that sufficient time is allotted to allow the
OJT to take place. Its also important to review the scheduling to ensure that the plan
established is still reasonable.
B. The trainee and OJT instructor will jointly develop a proposed schedule for providing OJT
according to the trainees approved OJT training plan.
- The Technical Director will ensure that sufficient time is allotted to allow the OJT to
take place.
- The trainee should take initiative to ensure the planned OJT is provided as needed.
- When practical, the trainees work programme should be adjusted to accommodate
the instructors schedule.
- If a scheduling conflict arises, the trainees Technical Director will decide.
C. In planning time for OJT, the following should be considered for the different levels of
OJT:
- Typically Level I training is mostly a self study effort on the part of the trainee with
guided discussion and validation conducted by the OJT instructor afterwards.
- Since Levels II and III usually involve the actual performance of the task (II performed
by the Instructor and III performed by the trainee) a good general guideline is to take
the normal amount of time to conduct the task and add 50% of that time to allow for
instruction and questions (e.g., a normally one-hour task becomes 1.5 hours for OJT)
D. As this process of scheduling OJT is continuous in nature, the schedule for delivering
OJT should be updated as opportunities for OJT on a task unfold.
Note: Time allowed should be factored according to the complexity of the task.
5.6.2 INSTRUCTOR PREPARATION
A. An OJT instructor needs to be experienced in the task(s) they are assigned to teach to
trainees.
B. However, teaching something you already know quite well to someone who doesnt can
force a new perspective on an old function. The instructor needs to plan each lesson
carefully.
C. The guidance documents that an instructor needs to prepare for and to deliver any OJT
will include:
- Regulations
- Applicable Inspector Technical Manual(s)
- Checklist and/or job aid
- Advisory Circulars
- ICAO Documents
- Technical Library Reference Materials
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D. With these documents the instructor will have the objectives and tips for delivering the
information to the trainees. It is important for the instructor to prepare the lesson to
ensure that all relevant information is included and presented in a logical order.
E. Using these documents, the instructor should:
-
Review all reference material such as orders, inspector manual, VARs, job tasks, etc.,
relevant to the task as found in the job task document.
Identify and gather all needed equipment, software, and hardware.
Determine if assistance from other sources is needed regarding the task and how it
should be performed. If personnel other than an authorized OJT Instructor are used as
informational resources, the training should be observed by an authorized OJT instructor
to ensure compliance with the training plan and other objectives contained in this chapter.
Finalize logistical arrangements for training in office or off-site. This may be dependant on
what level session the instructor is preparing.
5.6.3 DELIVER THE OJT

5.6.3.1 Teach the Task
Depending on whether a session is for OJT Level I, II, or III, delivery can include such
activities as:
-
Establishing a training environment;

Developing rapport with trainee;
Stating learning objectives and expected outcome of performance;
Assessing trainees existing knowledge and skill in performing the task before the
scheduled training;
Providing explanations;
Questioning to check for understanding;
Demonstrating tasks;
Allowing sufficient time for trainee to practice task;
Observing trainee performing the tasks;
Motivating trainee;
Reviewing and summarizing information;
Providing feedback and evaluating the trainees performance;
Retraining when necessary;
Validating that training is successful.
5.6.3.2 Validate Trainee Achievement of Objectives

At the end of a training session for any OJT level, the instructor will validate that the trainee
has successfully completed that session before notifying the Technical Director that training
is complete.
5.6.4 RECORD-KEEPER REQUIREMENT

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A. The Admin Office maintains and updates official OJT records. These records track the
trainees progress in relation to the baseline requirements and his/her training plan and
are updated as training is delivered.
B. The CAA uses the Qualification Record database as a single tracking mechanism for
OJT completion. A paper copy of the trainees OJT progress record is maintained, but is
destroyed after has been updated.
C. The OJT instructor notifies the Admin Office and the trainees Technical Director via email or other informal correspondence that a trainee has completed training on a task.
The notification should include:
- The task trained
- The level of training completed
- The date that training was completed
- Confirmation that the trainee successfully achieved the objectives
D. The Admin Office will update the trainees records based on information from the OJT
instructor and approval of the Technical Director.
5.6.5 CONTINUING REVIEW OF OJT PROGRESS
A. The purpose of the review meeting is to review the trainees progress in their OJT training
plan and discuss what should be done next.
B. This review be conducted on a quarterly basis, at a minimum.
C. The frequency of these reviews may be dependant upon various factors such as:
- The trainees volume of assigned OJT,
- Whether the trainee or instructor is having any trouble with their OJT, or
- The changing needs of the CAA require changing assignments.
D. A meeting should be held between with the trainee and the Technical Director. The
following areas should be discussed:
- Review of OJT since last review;
- Feedback on OJT by trainee, since last review;
- Update of trainees OJT plan, as needed;
- Identification of next or new tasks that require training;
- Identification of opportunities for OJT;
- Accuracy of completed tasks.
E. If the trainee provides negative feedback on the OJT instructor during this meeting, the
Technical Director should meet with the OJT instructor separately and provide coaching
as
needed.
The Technical Director (who was in the meeting) should also meet with the CAA Director
to
inform
him/her
of
the
negative
feedback.
Any decisions about whether the OJT instructor should continue in that role are
determined
by
the
CAA
Director.
The Technical Division Director records the date of the review meeting in the
Qualification Record along with any comments if necessary.

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5.7 APPLICATION OF THE LEVELS OF OJT

5.7.1 THREE LEVELS OF OJT
OJT is presented in three stages - or levels - of learning:
-
Level I is basic background and knowledge of a task.

Level II is a further understanding of the function and conduct of the task, including
observation or assistance of the task being performed.
- Level III is where the trainees actually perform the task themselves.
These three levels provide for a progressive and structured field training experience for
anyone who has a need to learn a new job task.
5.7.2 TIPS FOR PLANNING TRAINING
A. The following are some tips in planning for training of any given task:
- OJT training levels I and II may be covered in the same session.
- OJT instructors should allow sufficient time between Levels II and II for the trainee(s)
to practice the task, since they will be required to perform it on their own for Level III.
- With the consent of the CAA Director and Technical Director, prior experience and
completion of formal training may be credited for the first two levels of OJT.
B. The guidance presented in the next three sections will be used by OJT instructors to
conduct OJT in a consistent manner from task to task, and from trainee to trainee. These
concepts work to:
- Ensure delivery of the training at each of the three levels,
- Provide a standardized way to validate learning and competency at each level, and
- Allows the Technical Director to be confident to sign-off the OJT trainee completion of
a task.

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5.8 OJT METHODS - LEVEL I

Level I training focus is on the knowledge required for the task. The knowledge is contained
in the regulations, guidance material, implementing procedures and definitions.
5.8.1 LEVEL I PERFORMANCE OBJECTIVES
Following this training, the trainee will be able to:
-
Identify appropriate materials associated with the task;

Define key terms and definitions associated with the task;
Describe how the task is documented;
Explain the Task Outcome(s).
5.8.2 CONDUCTING LEVEL I OJT

A. Begin by:
- Putting trainee(s) at ease and establishing rapport;
- Reviewing the prerequisites (if any) to determine what the trainee already knows
about the task;
- Review the performance objectives for the task and the purpose for Level I training.
B. The accomplishment of Level I should include a review of appropriate regulations,
guidance, and forms required for the task. This may be done in any of the following (or
other similar) methods:
(1) Have the trainee read through the materials on their own. Then you (the
instructor) should review and discuss the material with the trainee prior to
validating Level I completion.
(2) Give the trainee the documentation for the given task and have him/her gather
and research the resources and any additional more current guidance to discuss.
(3) Review the guidance with the trainee and/or present to the trainee (allowing for
questions, then validate Level I completion.
(4) For two and more trainees at a time (with the same task), have the trainees
research and review the guidance together and then review and discuss the
material with the other trainees prior to validating Level I completion.
5.8.3 VALIDATING LEVEL I COMPLETION
To validate Level I OJT, trainee must have an acceptable response to the following
measurements (unless any item is not applicable to the task [n/a]).
Objective
Trainee can identify
appropriate materials
associated with the
task
(regulations,
manuals,
advisory
circulars,
forms,
equipment, etc.)
n/a Unacceptable
Acceptable
Cannot
Identifies
Identifies
Identifies
identify
some
materials
most materials
all materials
materials

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Trainee can define

key
terms
and
definitions associated
with the task
Cannot
Defines
Defines
Defines all
define
some terms
most terms
terms
Trainee can describe

how the task is
documented
Cannot explain Explains some Describes

task
task
most methods
documentation documentation or forms for
documentation

how the task is
initiated
Cannot explain Explains some Explain most Explains

all
sources
for sources
for sources
for sources
for
initiating task
initiating task
initiating task
initiating task
Trainee can explain

the task outcome(s)
(such as. certificate
and/or
ops/spec
issuance
approval/disapproval
Cannot explain Explains some Explains most Explains

all
task outcomes possible task possible task possible task
outcomes
outcomes
outcomes
terms

Describes all
methods
&
forms
for
documentation
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5.9 OJT METHODS - LEVEL II

Level II training usually includes a demonstration, by the instructor or designee, of the
specific job task steps and procedures with the trainee observations and/or assistance to
achieve a level of understanding.
5.9.1 LEVEL II PERFORMANCE OBJECTIVES
-
Describe the sequences of steps to accomplish the task;

Describe how appropriate materials are used to accomplish the task;
Describe interactions among other the CAA personnel required to accomplish the
task;
Describe coordination with operator required to accomplish the task.
5.9.2 CONDUCTING LEVEL II OJT

A. Begin by:
- Gathering any materials need to perform the task. (The trainee may also do this);
- Reviewing the performance objects for the task and the purpose for Level II training;
- Reviewing what was covered in Level I training.
B. The accomplishment of Level II should include a demonstration of the task itself. Do the
following as you conduct this training:
- Explain what you will be doing by briefly reviewing the task steps;
- Solicit any questions about the task before you begin;
- Based upon the task and the comfort level of the trainee, determine whether or not it
is appropriate for the trainee to assist in the task or simply observe you doing the
task;
- You may also simply ask the trainee their preference assist or observe;
- Be sure that the environment is conducive to learning. For example, if you are
performing the task in the field, can the trainee (s) sufficiently see and hear you?
- Ask the trainee for the next step(s) as you demonstrate the task; and
- Ask questions about how the step is performed.
C. For tasks that are largely document-based, actual demonstration may not be applicable.
Therefore, Level II may be based on the review and discussion of sample or completed
documentation. For example, Level II for reviewing a manual could include the trainee
reviewing a manual for which a qualified technical persons has already completed a
review. Then comparing the trainees review to the qualified persons review.
5.9.3 VALIDATING LEVEL II COMPLETION
To validate Level II OJT, trainee must have an acceptable response to the following
measurements.
Objective
the sequence of steps to
n/a Unacceptable
Cannot
describe

Acceptable
Describes
Describes most Describes
all
the some
step step sequence
step sequences
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accomplish the task (as

applicable)
sequence
steps

how
appropriate
materials are used to
accomplish the task
Cannot
Describes
describe use some use of use of materials material
of materials
materials
accurately

interactions
among
other the AUTHORITY
personnel required to
accomplish the task
Cannot
Describes
describe the some
interactions
interactions

interactions
possible
accurately
interactions
accurately

coordination
with
operator required to
accomplish task
Cannot
describe
operator
coordination

all
operator
operator
coordination
coordination
accurately

of sequence
Describes
some
operator
coordination
accurately
all
use
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5.10 OJT METHODS LEVEL III

Level III training includes the trainee performing the task independently and accurately under
the observation of the OJT instructor.
Notes:
-
The trainee may need more than one attempt to complete the task successfully.
After each attempt, the instructor should provide feedback and suggestions for
improvement for the next time
5.10.1 LEVEL III PERFORMANCE OBJECTIVES

-
Demonstrate sufficient knowledge to complete the task proficiently;

Complete all steps necessary to accurately complete the task;
Complete steps in the proper order (as applicable);
Perform the task without assistance;
Perform the task in a timely manner without undue hesitation.
5.10.2 CONDUCTING LEVEL III OJT

A. Start in on by:
- Reviewing what was covered in Level II training;
- Reviewing the performance objectives for the task and the purpose for Level III
training;
- Ask the trainee(s) if he/she has all of the materials necessary to perform the task;
- Explain expectations that the trainee will complete the task accurately and without
assistance.
B. Use the following observation guidelines as the trainee performs the task:
- Check the steps as you observe using your checklist;
- Assist only if it required as a part of the task to have a second person. Do not offer
assistance;
- Circle omitted or incorrect steps to address with the trainee once the task is complete;
- STOP for unsafe or illegal actions; discuss them with the trainee immediately before
completing the task.
C. Some task may infrequently, or even never, present an opportunity for an instructor to
observe a trainee perform (for example, enroute inspections or accident investigations).
In cases like these, a task may be simulated with the environment conditions, equipment
and performance of the task are as near the real life situation as possible.
The instructor may need to develop a brief scenario to let the trainee know what they are
looking for and why.
5.10.3 VALIDATING LEVEL III COMPLETION
To validate Level III OJT, the instructor must be able to answer Yes to all of the following:
Objective
n/a Yes No
Did the trainee demonstrate sufficient knowledge to complete the task

proficiently?
Did the trainee complete all steps necessary to accurately complete the

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task?
Were the steps completed in the proper order (if applicable)?
Did the trainee perform the task without assistance?
Did the trainee perform the task in a timely manner without undue
hesitation?
Did the trainee properly record the completion of the task in the database?
*****

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APPENDIX 5-A _ GENERAL GUIDANCE FOR BASELINE

COMPLETION
This appendix applies to all baselines OJT listings in the remainder of this manual.
General Guidance
A. The trainees individualized OJT plan containing these baseline tasks and any other
applicable tasks will be developed by the assigned Technical Director prior to beginning
the OJT.
B. The trainee will successfully complete all of the baseline OJT task numbers that are not
indicated as complex or unique.
- Task numbers preceded by two asterisks (**) are complex, unique or require
special training; not all inspectors need to be qualified;
- At least one CAA inspector will be qualified in the task prior to initiating official
action in that technical area.
C. The OJT qualification appendices may be copied and individualized for use as an interim
to-do checklist to ensure that each inspector progresses through the OJT process.
- Columns are provided to record the completion (date/instructor initials) of each
learning level for each task number.
- The use of this copied document is not an official record. It is a convenient,
informal method for the Director to follow the progress of the inspectors OJT.
- The successful completion of each task must be recorded in the CAA Action
database and the CAA Employee Qualification database.
- Following the completion of all baseline OJT tasks, the Director will ensure that all
OJT tasks are properly recorded in before destroying this informal record.
*****

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Chapter 6
Maintenance Inspector Qualification
This chapter describes the training and qualification that should be provided to the
maintenance inspectors to qualify them for their duties and responsibilities for the CAA
oversight programme.
A. The CAA conducts a series of local formal training courses, coupled with OJT task
qualifications, that is specifically targeted to provide the inspector with the necessary
foundation knowledge and skill to perform the job functions of an aviation operation
inspector.
B. These courses will consist of a formal review of the CAA technical guidance documents,
advisory
circulars
and
forms
and
the
applicable
Regulations.
See Appendix 6-A for the recommended sequencing of these in-house baseline training
courses.
C. These courses will be conducted by:
- CAA qualified instructors; or
- Contracted technical experts familiar with the CAA technical requirements.

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6.2.1 GENERAL
A. Where possible, OJT for specific tasks will occur following the formal training that is
B. The implementation of the OJT programme and the sign-off for an individual task is
an inspector or para-technical person.
C. As an inspector has completed OJT on a specific task and is signed off by the inspector,
6.2.2 BASELINE INITIAL OJT
All inspectors will be included in a structured OJT baseline programme that is tracked and
signed off by specific job task.
6.2.3 COMPREHENSIVE QUALIFICATION OJT
Certain closely related job tasks will be completed as a block shortly after the inspector
graduates from formal training that includes the generic knowledge and guidance for the
conduct of those tasks.
6.2.4 SPECIALIZED OJT
Before use in certain areas of specialization, inspectors must complete OJT in the tasks
specified for the area of specialization.

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6.3 FORMAL ICAO TRAINING

A. The COSCAP GS CAAs have determined that courses administered by ICAO COSCAP
programmes will be used as a baseline training programme.
B. The primary benefits of these courses are interaction with other civil aviation inspectors,
and a comparison of the model AOC certification and continuous surveillance system,
and interaction with foreign countries.
6.4 MAINTENANCE TRAINING
6.4.1 TECHNICAL MONITORING FOR UPGRADING QUALIFICATIONS
A. Because the organizations must train and qualify their personnel, these organizations
have existing approvals from the CAA.
B. The CAA may choose to use their regulatory access to approved industry technical
training to upgrade inspector qualifications by having the inspector attend the entire
course or curriculum. This approach to inspector qualification has the benefit of providing
both upgrade training of the participating inspectors and oversight of the content and
quality of the training class.
C. CAA management may assign inspectors to attend such courses for the purpose of
upgrading or establishing initial qualification in technical areas and specializations that
will broaden the CAA safety oversight capability.
establishing initial qualification will be provided a formal certificate issued by the CAA (or
the training facility) upon completion.
6.4.2 SPECIALIZED MAINTENANCE TRAINING
A. The aviation organizations are also good sources of specialized maintenance training
because they are operationally forced to provide or contract for training of their personnel
to provide specialized services, such as:
- NDT,
- Composites,
- Emergency equipment installation
- Fly-by-wire electronics, etc.
B. Inspectors should monitor this training for content and quality, while at the same time
gaining knowledge of the particulars of the specialized services.
C. The CAA should have inspector qualification records demonstrating that there is, on staff,
at least one inspector that has completed one or more of these training specialization
courses.
Having a qualified inspector for each specialized task performed by the certificated
organizations should be considered a Priority 1 training objective
D. The following list of training courses is provided to demonstrate other types of training
that are included in this category:
- AOC maintenance procedures
- General maintenance standards
- Aircraft type-specific training
- Powerplant-specific training
- Aircraft type-specific maintenance programme
- Required inspection items
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- Human factors training;

ETOPS programme training;
Maintenance controller training;
Reliability programme training.
Notes:
-
Inspectors monitoring ground training for qualifying knowledge are cautioned to

conduct themselves as a student rather than a qualified inspector.
E. The CAA should have inspector qualification records demonstrating that there is, on staff,
last 5 years;
F. Having a qualified inspector for each of these operator training courses should be
considered a Priority 1 training objective; in the first year of inspector qualification, this
type of training should be treated as Priority 1.

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6.5 AIRCRAFT TYPE-SPECIFIC TRAINING

6.5.1 INITIAL QUALIFICATION
A. For turbojet, turboprop or large aircraft, one airworthiness inspector will receive initial
aircraft-specific or component-specific systems maintenance qualification training on a
Priority 1 basis.
B. When an AOC holder elects to add a new turbojet or turboprop aircraft to its AOC, that
operator will be required to underwrite the qualification of one airworthiness inspector in
the aircraft and the special equipment prior to approving the AOC holders maintenance
programme and minimum equipment list.
6.5.2 RECURRENT / CONTINUOUS TRAINING
each type of large aircraft operated by the AOC holders on a Priority 1 basis.
**********

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APPENDIX 6-A _ BASELINE MAINTENANCE INSPECTOR LOCAL

FORMAL TRAINING
A. This appendix provides the time-line goals for training of newly employed aviation
maintenance inspectors.
B. This formal training will normally be scheduled in tandem with the actual OJT task
qualification training events outlined the following appendices of this chapter.
Notes:
-
Inspectors will not be assigned as the qualified person for a task until he has
completed the local formal and OJT qualification for that task.
The number of training hours mentioned here below is to be used as an informative /
recommended plan / schedule.
1. First Week of Employment

It is important that a new employee complete this orientation training as soon as possible
after employment.
-
2. First 2 Months of Employment

These formal courses are important for the new maintenance inspector to introduce safety
oversight concepts and attain a minimum level of functional usability.
-

Overview of Safety Oversight Concepts (12 hours)

A. These local formal courses and the associated OJT task qualifications prepare the
employee for the performance of a wider range of job functions in support of the CAA
oversight obligations;
B. The net result should be that this inspector is functional without direct supervision over
the primary tasks performed by CAA maintenance inspectors.
- Personnel Licensing through Validation (24 hours)
- AOC Evaluations & Approvals (Airworthiness) (18 hours)
- AOC Certification & Administration (Airworthiness)
- Aircraft Incident Investigation (Airworthiness) (16 hours)
- Aircraft Approvals Database (16 hours)

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These local formal courses, coupled with the OJT qualification, will result in the inspector
having completed the minimum local training requirements to be designated a qualified
maintenance inspector.
-

5. Prior to Un-Supervised Assignment for These Duties

The timing goal for completion of the following local training courses and the associated OJT
task qualification is not specified because these will be scheduled according to the needs of
the CAA.
-

Special Operations Approvals (Maintenance Inspectors) (24 hours)

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APPENDIX 6-B _BASELINE MAINTENANCE INSPECTOR OJT

PLAN
This appendix provides the baseline OJT plan for new-hire airline maintenance inspectors. It
should be augmented with additional OJT tasks as necessary for each individual inspector
and their assigned duties and responsibilities.
Notes:
-
The tasks are grouped according to general areas and order of introduction into the
OJT process.
Within a general area, tasks are not provided in the recommended order of
introduction.
A. Baseline Inspection OJT Tasks

The trainee should be able to demonstrate competency in the conduct of generic safety
oversight inspections in order to be usable as inspectors on a basic level.
Task Description
Level 1
Level 2
Level 3
date sign date sign date sign

1
Inspect Flight Deck Equip Functioning Inflight
Inspect Aircraft Cabin Enroute
Inspect Maintenance Programme
Inspect Maintenance Main Base
Inspect Line Station
Inspect Reliability Programme
Inspect Airworthiness Records
Inspect Aircraft Records
Inspect Airworthiness Directive Records
10 Inspect Major Repair or Modification

11 Inspect Aircraft on Ramp
12 Inspect Maintenance in Progress
13 Inspect Fuelling Facilities
14 Inspect ETOPS Programme Conformance
15 Inspect Airworthiness Reports
16 Inspect Aviation Maintenance Technician at
Work
17 Inspect Aviation Repair Specialist at Work

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B. Baseline Administrative Resolution OJT Tasks

During the conduct of inspections, the trainee will be identifying safety issues which require
administrative processing to resolution. Basic competency is these tasks are important to
safety oversight.
SI = Safety Issue
Task Description
Level 1
Level 2
Level 3

1
Safety Issue Resolution Process
SI Resolution: Counseling of Individuals
SI Resolution: Formal Notification & Reply
SI Resolution: Voluntary Disclosure
SI Resolution: Remedial Training
SI Resolution: Vary Operational Authorization
SI Resolution: Re-Examination of Individual
SI Resolution: Vary PEL License Privileges
SI Resolution: License/CertificateSurrender
10 SI Resolution: Cancellation of Safety Issuer

11 SI Resolution: Warning Notice
12 SI Resolution: Aircraft Condition Notice
13 SI Resolution: Prevent Flying
14 SI Resolution: Letter of Warning
15 SI Resolution: Letter of Correction
C. Baseline Investigation OJT Tasks
During the conduct of inspections, the trainee will also encounter situations that will require
the application of investigation techniques. The trainee will be assigned the processing of at
least one complete enforcement investigation during the OJT period.
Task Description
Level 1
date
Investigation - Occurrence
Investigation - Enforcement
Compiling Items of Proof

sign
Level 2
date
sign
Level 3
dat
e
sig
n
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Authoring Inspector Statement
Interviewing Witnesses
Investigation - Accident
D. Baseline Personnel Licensing OJT Tasks

Personnel licensing is another area where the trainee should have good transfer of learning.
They should be provided opportunities to accomplish PEL tasks that require the review of a
technically qualified inspector.
N
Task Description
Level 1
date
Issue Aviation Maintenance Technician

Licence
Issue Aviation Repair Specialist Licence
sign
Level 2
date
sign
Level 3
date
sign
E. Baseline Evaluation OJT Tasks

The conduct of evaluations is more complex than the simple yes/no of inspections. For
evaluations, the trainee must apply knowledge, experience and qualifications to complete
these evaluations. It is important that the trainee understand the need to make a
conformance evaluation first, before applying technical knowledge. The trainee must
demonstrate ability to conduct these baseline evaluations and apply the same techniques to
variations of the type of evaluations.
N
Task Description
Level 1
Level 2
Level 3

1
Evaluate Approved Maintenance Organization
Evaluate Maintenance Control Manual
Evaluate Maintenance-Critical Contracts
Evaluate Aircraft Lease
Evaluate Quality Assurance Procedures
Evaluate Maintenance Records Procedures
Evaluate Short-Term Escalation Procedures
Evaluate Maintenance Training Procedures
Evaluate Reliability Programme
10 Evaluate Minimum Equipment List

11 Evaluate Maintenance Records
12 Evaluate Weight & Balance Procedures

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13 Evaluate Deicing Procedures

14 Evaluate ETOPS Conformance & Programme
F. Baseline Aircraft Certification OJT Tasks
These baseline certification tasks are meant to get the trainee involved in the processing of
certifications as a body of evaluations, inspections and demonstrations.
N
Task Description
Level 1
date
Issue Certificate of Airworthiness
Issue Special Flight Authorisation
Level 2
sign
date
Level 3
sign
date
sign
G. Baseline Organization Certification OJT Tasks

Task Description
Level 1
date
Certification Phase 1: Pre-Application
Certification Phase 2: Initial Application Review
Certification Phase 3: Document Conformance
Certification
Phase
Demonstration
Certification Phase 5: Final Certification Actions
Evaluate
Regulations
(Compliance) Checklist
Issue Certification Documents
4:
Inspection
sign
Level 2
date
sign
Level 3
date
sign
&
Conformance
H. Baseline Inspector Training OJT Task

The trainee must demonstrate basic competency in the ability to apply the CAA OJT training
concepts in order to provide OJT training to other CAA inspectors.
N
Task Description
Level 1
date
sign
Level 2
date
sign
Level 3
date
sign
Instructor-OJT Training
*****

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APPENDIX 6-C _AOC CERTIFICATION: MAINTENANCE OJT

QUALIFICATION
The following on-the-job task qualifications must be completed for inspectors planning to
perform critical certification project coordinator duties in addition to those accomplished
during the baseline OJT process.
The OJT task qualifications in this appendix will be accomplished following the completion of
the local course: AOC Certification and Administration (Airworthiness).
Task Description
Level 1
Level 2
Level 3

1
Certification Project Coordinator Duties
Certification: AOC: Large Aircraft Operator
Certification: AOC: Private / Air Taxi Operator
Add New Aircraft Type to Existing AOC
Add Same Aircraft Type to Existing AOC
Conduct Pre-Application Meeting
Conduct Emergency Evac Demonstration
Conduct Demonstration Flight
10 Conduct Validation Flight

11 Prepare Completed Certification Report
12 Prepare AOC Operations Specifications
13 Prepare AOC Certificate
*****

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APPENDIX 6-D _ INVESTIGATIONS: MAINTENANCE OJT

QUALIFICATION
The following on-the-job qualifications must be completed for persons planning to perform
qualified inspector duties for investigations in addition to those accomplished during the
baseline OJT process.
the local course: Aviation Incident Investigation (Airworthiness).
Task Description
Level 1
Level 2
Level 3

1
Detailed Investigation: Occurrence
Investigate Public Report of Incident
Investigate Report of Airworthiness Incident
Investigate Report of Un-airworthy Aircraft
Investigate Dangerous Goods Incident
Investigate Emergency Evacuation Incident
Investigate Report of Intentional Violation
Investigate Report of Serious Injury Incident
Investigate Report of Reckless Flying
10 Investigate
Incident
Report
of
Parachute
Jumping
11 Investigate AOC (Air Operator) Incident

12 Investigate Foreign AOC Incident
13 Investigate GA/Private Operator Incident
14 Investigate Aerial Work Operator Incident
*****

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APPENDIX 6-E _ ENFORCEMENT: MAINTENANCE OJT

QUALIFICATION
In addition to those actions accomplished during the baseline OJT process, the following onthe-job qualifications must be completed for persons planning to perform qualified inspector
duties for enforcement investigations and processing.
the local course: Resolution of Safety Issues (Enforcement Procedures).
EIR = Enforcement Investigation Resolution
N
Task Description
Level 1
EIR
Level 2
Level 3
Detailed Investigation: Enforcement
Issue Letter of Investigation
Authoring Enforcement Report
Assemble/Forward Enforcement Report
Technical Support for Legal Counsel
Informal Hearing with Respondent
Inspector Testimony Deposition/Formal Hearing
*****

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APPENDIX 6-F _ AMO SPECIALIZATION: MAINTENANCE OJT

QUALIFICATION
The following on-the-job task qualifications must be completed for persons planning to
perform qualified inspector duties for AMO certification and inspection duties, in addition to
those accomplished during the baseline OJT process.
the local course: AMO Certification and Administration.
Task Description
Level 1
Level 2
Level 3

1
Certification:
Organization
AMO
(Apprv
Maintenance
Evaluate AMO Procedures Manual (MOM)
Evaluate AMO Facilities & Housing
Evaluate AMO Tools & Equipment Procedures
Evaluate AMO Technical Data Procedures
Evaluate AMO Sub-Contracting Procedures
Evaluate AMO Parts & Materials Procedures
Evaluate AMO Maintenance Processes
Evaluate AMO Records System
10 Evaluate AMO Quality Control Procedures

11 Evaluate AMO Procedures for AOC Holder
12 Evaluate AMO Training Programme/Curriculum
13 Evaluate AMO Approvals & Capability
14 Evaluate AMO
Procedures
Work
Away
From
Base
15 Evaluate AMO Quality Assurance System

16 Evaluate AMO Safety Management System
In addition to baseline OJT inspection tasks, the following inspection tasks are required for
AMO qualification: AMO Inspection OJT Tasks
N
Task Description
Level 1
Level 2
Level 3

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Inspect Maint Personnel Licenses/Qualifications
Inspect AMO
Inspect AMO Personnel Qualification Records
Inspect Foreign AMO
*****

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Chapter 7
Avionics Inspector Qualification
This chapter describes the training and qualification that have to be provided to the avionics
inspectors to qualify them for their duties and responsibilities for the CAA oversight
programme.
inspector.
advisory circulars and forms and the applicable Regulations.
courses.

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7.2.1 GENERAL
See Appendix 7-B for the list of the baseline OJT task qualifications.
See Appendix 7-C through 7-D for the list of the comprehensive OJT task qualifications.

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A. The COSCAP GS CAAs have determined that courses administered by ICAO COSCAP
programmes will be used as a baseline training programme.
B. The primary benefits of these courses are interaction with other civil aviation inspectors,
See Appendix 7-E for the list of the baseline OJT task qualifications.

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7.4 AVIONICS TRAINING / TECHNICAL MONITORING

training to upgrade inspector qualifications by having the inspector attend the entire
course or curriculum.
C. This approach to inspector qualification has the benefit of providing both upgrade training
of the participating inspectors and oversight of the content and quality of the training
class.
D. CAA management may assign inspectors to attend such courses for the purpose of
E. Those CAA persons attending for the purpose of upgrading their qualifications or
establishing initial qualification will be provided a formal certificate issued by the CAA, or
the training facility, upon completion.
7.4.2 SPECIALIZED MAINTENANCE TRAINING
A. The aviation organizations are also good sources of specialized avionics training
because they are operationally forced to provide or contract for training of their personnel
to provide specialized services, such as:
- NDT
- Emergency equipment installation
- Fly-by-wire electronics.
B. Inspectors should monitor this training for content and quality, while at the same time
gaining knowledge of the particulars of the specialized services.
C. The CAA should have inspector qualification records demonstrating that there is, on staff,
at least one inspector that has completed one or more of these training specialization
courses.
Having a qualified inspector for each specialized task performed by the certificated
organizations should be considered a Priority 1 training objective
D. The following list of training courses is provided to demonstrate the types of training that
- AOC maintenance procedures
- General maintenance standards
- RVSM instruments & equipment
- Peformance based navigation systems
- Transponder testing
- Category III approach systems
- Aircraft type-specific training
- Required inspection items
- Human factors training
- Aircraft type-specific maintenance programme
- Maintenance controller training
- Reliability programme training
Inspectors monitoring ground training for qualifying knowledge are cautioned to conduct

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E. The CAA should have inspector qualification records demonstrating that there is, on staff,
last 5 years.
Notes:
-
Having a qualified avionics inspector for each of these operator training courses
should be considered a Priority 1 training objective.
In the first year of inspector qualification, this type of training should be treated as
Priority 1.

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7.5 AIRCRAFT TYPE-SPECIFIC TRAINING

7.5.1 INITIAL QUALIFICATION
A. For turbojet, turboprop or large aircraft, one avionics inspector will receive initial aircraftspecific or component-specific systems maintenance qualification training on a Priority 1
basis.
B. When an AOC holder elects to add a new turbojet or turboprop aircraft to an AOC holder,
that operator will be required to underwrite the qualification of one airworthiness inspector
in the aircraft and the special equipment prior to approving the AOC holders
maintenance programme and minimum equipment list.
7.5.2 RECURRENT / CONTINUOUS TRAINING
each type of large aircraft, with emphasis on avionics, operated by the AOC holders on a
Priority 1 basis.

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APPENDIX 7-A _ BASELINE AVIONICS INSPECTOR LOCAL

FORMAL TRAINING
A. This appendix provides the time-line goals for training of newly employed avionics
inspectors.
The timing goals are not absolutes, but will be closely followed.
Inspectors will not be assigned as the qualified person for a task until he has completed
the local formal and OJT qualification for that task.
after employment.
-

These formal courses are important for the new avionics inspector to introduce safety
-

Resolution of Safety Concerns (Administrative Procedures) [16 hours)

avionics inspector for the performance of a wider range of job functions in support of the
CAA oversight obligations.
the primary tasks performed by CAA maintenance inspectors.
-
AOC Evaluations & Approvals (Airworthiness) (18 hours)

AOC Certification & Administration (Airworthiness)
Aircraft Incident Investigation (Airworthiness) (16 hours)
Aircraft Approvals Database (16 hours)

avionics inspector.
-

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the CAA.
-

Special Operations Approvals (Avionics Inspectors)
*****

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APPENDIX 7-B _ BASELINE AVIONICS INSPECTOR OJT PLAN

This appendix provides the baseline OJT plan for new-hire airline avionics inspectors.
Notes:
-
The tasks are grouped according to general areas and order of introduction into the
OJT process.
Within a general area, task numbers are provided in numerical order, not in the
recommended order of introduction.
A. Baseline Administrative OJT Task

The trainee must demonstrate basic competency in the use of the CAA administrative
database before proceeding into the OJT process.
N
Task Description
Level 1
Level 2
Level 3

1
CAA Action Data Entries
Safety Concern Data Entries
Print Standard Reports
B. Baseline Inspection OJT Tasks

N
Task Description
Level 1
Level 2
Level 3

1
Inspect Flight Deck Enroute
Inspect Aircraft Cabin Enroute
Inspect Maintenance Main Base
Inspect Line Station
Inspect Reliability Programme
Inspect Aircraft Records
Inspect Airworthiness Directive Records
Inspect Major Repair or Modification
Inspect Flight Data Recorder
10 Inspect Aircraft on Ramp

11 Inspect Cockpit Voice Recorder

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12 Inspect Maintenance in Progress

13 Inspect Fuelling Facilities
C. Baseline Safety Issue Resolution OJT Tasks
safety oversight.
Task Description
Level 1
Safety Issue
Level 2
Level 3
SI Resolution: Counselling of Individuals

13 SI Resolution: Prevent Flying Order
D. Baseline Investigation OJT Tasks
N
Task Description
Level 1
Level 2
Level 3

1

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E. Baseline Personnel Licensing OJT Tasks

N
Task Description
Level 1
Level 2
Level 3

1
Conduct Avionic Licence Evaluation
Issue Avionic Licence
F. Baseline Aircraft Certification Tasks

certifications as a body of evaluations, inspections and demonstrations
N
Task Description
Level 1
Level 2
Level 3

1
Issue Certificate of Airworthiness
Issue Special Flight Authorisation
G. Baseline Evaluation OJT Tasks

N
Task Description
Level 1
Level 2
Level 3

1
Evaluate Approved Maintenance Organization
Evaluate Maintenance Control Manual
Evaluate Maintenance-Critical Contracts
Evaluate Maintenance Records Procedures
Evaluate Maintenance Training Procedures
Evaluate Cockpit Voice Recorder Installation
Evaluate Flight Data Recorder Installation
Evaluate Reliability Programme

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Evaluate Minimum Equipment List
10 Evaluate Maintenance Records

11 Evaluate Special Equipment Conformance &
Programme
12 Evaluate RNP Conformance & Programme
13 Evaluate MNPS Conformance & Programme
14 Evaluate All-Weather Operations Conformance &
Programme
15 Evaluate RVSM Conformance & Programme
H. Baseline Organization Certification OJT Tasks
N
Task Description
Level 1
Level 2
Level 3

1
Certification Phase 1: Pre-Appli-cation
Certification
Phase
Demonstration
Evaluate
Regulations
4:
Inspection
&
Conformance
I. Baseline Inspector OJT Training Task

N
Task Description
Level 1
Level 2
Level 3

1
*****

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APPENDIX 7-C _ AMO QUALIFICATION: AVIONICS OJT TASKS

The following on-the-job task qualifications must be completed for persons planning to
perform qualified inspector duties for AMO certification and inspection duties, in addition to
those accomplished during the baseline OJT process.
the course AMO Certification and Administration.
N
Task Description
Level 1
Level 2
Level 3

1
Certification:
Organization
AMO
(Apprv
Maintenance
Evaluate AMO [MOPM] Procedures Manual
Evaluate AMO Facilities & Housing
Evaluate AMO Tools & Equipment Procedures
Evaluate AMO Technical Data Procedures
Evaluate AMO Sub-Contracting Procedures
Evaluate AMO Parts & Materials Procedures
Evaluate AMO Maintenance Processes
Evaluate AMO Records System
10 Evaluate AMO Quality Control Procedures

11 Evaluate AMO Procedures for AOC Holder(s)
12 Evaluate AMO Training Programme/ Curriculum
13 Evaluate AMO Approvals & Capability
14 Evaluate AMO
Procedures
Work
Away
From
Base
15 Evaluate AMO Quality Assurance System

16 Evaluate AMO Safety Management System
AMO Inspection OJT Tasks: In addition to baseline OJT inspection tasks, the following
inspection tasks are required for AMO qualification
Task Description
Level 1
Level 2
Level 3

1
Inspect Maintenance
Qualifications

Personnel
Licenses/
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Inspect AMO
Inspect AMO Personnel Qualification Records
Inspect Foreign AMO
*****

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APPENDIX 7-D _ INVESTIGATIONS: AVIONICS OJT

QUALIFICATION
qualified inspector duties for investigations in addition to those accomplished during the
the course: Aviation Incident Investigation Airworthiness.
N
Task Description
Level 1
Level 2
Level 3

1
Investigate Report of Airworthiness Incident
Investigate Report of Unairworthy Aircraft
Investigate PBN-RNP Navigation Error
Investigate RVSM Height-Keeping Error
10 Investigate Report of Serious Injury Incident

11 Investigate Report of Reckless Flying
12 Investigate
Incident
Report
of
Parachute
Jumping
13 Investigate AOC (Air Operator) Incident

15 Investigate GA/Private Operator Incident
*****

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APPENDIX 7-E _ ENFORCEMENT: AVIONICS OJT

QUALIFICATION
the course: Resolution of Safety Issues - Enforcement Procedures.
EIR = Enforcement Investigation Resolution
N
Task Description
Level 1
EIR
Level 2
Level 3
*****

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APPENDIX 7-F _ AOC CERTIFICATION: AVIONICS OJT

QUALIFICATION
The following on-the-job functions must be completed for inspectors planning to perform
critical certification project coordinator duties in addition to those accomplished during the
the course: AOC Certification and Administration Airworthiness.
N
Task Description
Level 1
Level 2
Level 3

1
Certification: AOC: Air Taxi / Private Operator

*****

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Chapter 8
Operations Inspector Qualification
This chapter describes the training and qualification that will be provided to the operations
inspectors to qualify them for their duties and responsibilities for the CAA oversight
programme.
inspector.
C. See Appendix 8-A for the recommended sequencing of these in-house baseline training
courses.
D. These courses will be conducted by:

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8.2.1 GENERAL
-
See Appendix 8-C through E for the list of the comprehensive OJT task qualifications.


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See Appendix 8-F for the list of the specialization OJT task qualifications.
administered by ICAO COSCAP programmes will be used as a baseline training
requirement.
B. These courses are:
- Operations Inspector;
- Personnel Licensing.
The timeline goal for scheduling these courses will be Operations Inspector (first year of
employment) and Personnel Licensing (year 2).
C. The primary benefits of these courses are interaction with other civil aviation inspectors,

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8.4 OPERATIONS TRAINING - TECHNICAL MONITORING

A. This approach to inspector qualification has the benefit of providing both upgrade training
of the participating inspectors and oversight of the content and quality of the training
class.
B. Because the organizations must train and qualify their personnel, these organizations
have existing approvals from the CAA. The CAA may choose to use their regulatory
access to approved industry technical training to upgrade inspector qualifications by
having the inspector attend the entire course or curriculum.
C. CAA management may assign inspectors to attend such courses for the purpose of
8.4.2 SPECIALIZED OPERATIONS TRAINING
- Cabin crew training qualification
- Emergency equipment training and drills
- Flight dispatcher training
- Load Controller training
- Minimum navigation specifications airspace training
- RNP long range navigation training
- International operations training
- Crew resource management training
- Threat and error assessment
- Security training
Notes:
-

- The instructor must be allowed to conduct the training without inspector input.
B. The CAA should have inspector qualification records demonstrating that there is, on staff,
last 5 years.
Having a qualified inspector for each of these operator training courses should be
considered a Priority 1 training objective.In the first year of inspector qualification, this
type of training should be treated as Priority 1.
8.4.3 MONITORING FLIGHT TRAINING
A. The CAA also has a requirement to monitor a sample of the flight training and other pilot
qualification activities. This gives the Director an opportunity to have a qualifying
operations inspector to observe flight training and checking as it is being administered by
the instructors of the certificated organization.
Inspectors monitoring flight training for qualifying experience are cautioned to conduct
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B. This type of activity should be treated as Priority 1 if the operations inspector is:
- Not yet signed off for evaluation or inspection of these activities.
- Preparing to attend a formal qualification training for the specific aircraft
C. For other technical specialties, the type of monitoring should be Priority 3, and used
primarily for the purpose of familiarizing technical personnel with the specific flight deck
and forward observer position.
8.4.4 FLIGHT SIMULATION PROGRAMMES
A. The CAA has a requirement to monitor flight simulation training and qualification
programmes, especially those that lead to qualification of crew members and/or
demonstrations for the purpose of certification. Inspectors assigned to evaluation and
inspect these demonstrations should receive sufficient hands-on experience with the
flight simulation training device and the programme to understand the
B. This type of hands-on participation should be treated as a Priority 1 training objective, if
the operations inspector is:
- To be assigned responsibilities involving the direct conduct of, and/or monitoring, of
pilot qualification events.
- Preparing to attend formal training for the specific type of qualification programme.

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8.5 INITIAL AIRCRAFT-SPECIFIC QUALIFICATIONS

A. For turbojet or large aircraft, at least one operations inspector involved in airman or
organization certification will receive initial aircraft-specific qualification training on a
Priority 1 basis.
- Aircraft-specific qualification of a second inspector will be Priority 2.
- Aircraft-specific qualification of a third inspector on the aircraft will be Priority 3.
B. When an AOC holder elects to add a new turbojet or turboprop aircraft to their AOC, that
operator will be required to underwrite the aircraft-specific qualification of one operations
inspector before the CAA will approve the AOC holders proposed initial training.
C. For non-turbojet, general / private aviation aircraft, each operations inspector with
assignments in these types of aircraft should be qualified to do inspection and airman
certification tasks in at least one type of single engine aircraft, one reciprocating multiengine aircraft and one turboprop aircraft.

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8.6 RECURRENT AIRCRAFT TRAINING

A. The CAA will maintain at least one inspector qualified and current for airman
certification tasks in every large turbojet or turboprop aircraft operated by an AOC holder
on a Priority 1 basis.
Inspectors not maintaining training qualification in accordance with this guidance will not
be assigned to flight operations licensing tasks or the supervision of check airman or
examiners.
This qualification will consist of a recurrent period each year and continuing simulator
qualification.
This continuing qualification will be met by a 4-hour events-based simulator period for the
aircraft type each quarter.
For the inspector maintaining qualification in two of these aircraft, he/she must receive
two simulator periods per year in the aircraft type and the annual formal recurrent for
those aircraft.
B. Each inspector assigned to personnel licensing skill test tasks in training aircraft must
maintain landing and instrument currency in at least one type of small multi-engine
aircraft on a continuing basis when performing these tasks.
- Inspectors assigned to perform personnel licensing tasks in small turboprop aircraft of
similar type must maintain landing and instrument currency in at least one variant in
order to perform the tasks.
- The training necessary to this qualification will be treated on a Priority 1 basis.
*****

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APPENDIX 8-A _ BASELINE OPERATIONS INSPECTOR LOCAL

FORMAL TRAINING
operations inspectors.
- The timing goals are not absolutes, but will be closely followed.
- Inspectors will not be assigned as the qualified person for a task until he has
after employment.
-

These formal courses are important for the new operations inspector to introduce safety
-

Regulations Indoctrination (Operations Inspectors) (32 hours)
Operations Inspection Methods & Techniques (24 hours)

A. These formal courses and the associated OJT tasks qualifications prepare the employee
for the performance of a wider job functions in support of the CAA oversight obligations.
the primary tasks performed by CAA operations inspectors.
- Personnel Licensing through Validation (24 hours)
- Operations Evaluations & Approvals (32 hours)
- AOC Certification & Administration (Operations) (24 hours)
- Aircraft Incident Investigation (Operations) (16 hours)
operations inspector.
-

Aircraft Accident Investigation (Operations) (24 hours)
Safety Management & Quality Programmes (Operations) (16 hours)
Foreign Air Operator Oversight (Operations) (12 hours)

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the CAA.
-

ATO Certification & Administration (Operations) (12 hours)
Aerial Work Certification & Administration (Operations) (16 hours)
Supervision of Operations Designees (16 hours)
PEL Skill Testing Procedures (Operations) (24 hours)
Special Operations Approvals (Operations) (24 hours)
Operations Cabin Safety Specialization (24 hours)
Operations Flight Dispatch Specialization (24 hours)
*****

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APPENDIX 8-B _ BASELINE OPERATIONS INSPECTOR OJT

PLAN
A. This appendix provides the baseline OJT plan for new-hire aviation operations
inspectors.
The tasks are grouped according to general areas and order of introduction into the OJT
process.
Within a general area, task numbers are provided in numerical order, not in the
B. This baseline OJT plan should be augmented with additional OJT tasks as necessary for
each individual inspector and their assigned duties and responsibilities.
1. Baseline Administrative OJT Task
The trainee must demonstrate basic competency in the use of the CAA database before
proceeding into the OJT process.
N
Task Description
Level 1
Level 2
Level 3

1
Safety Concern Data Entries
Print Standard Reports
2. Baseline Inspection OJT Tasks

N
Task Description
Inspection
Inspect Flight Crew Inflight
Inspect Aircraft at Ramp
Inspect Pilot Proficiency Check
Inspect Facilities & Equipment
Inspect Operations Support
Inspect Flight Prep & Trip Records
Inspect Flight Supervision
Inspect Crew Qualification Records
Inspect Personnel
Level 1
Level 2
Level 3
10 Inspect Ops Training in Progress

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11 Inspect Operations Manuals

12 Inspect Station Processes & Records
13 Inspect Aerodrome
3. Baseline Safety Issue Resolution OJT Tasks
safety oversight.
N
Task Description
Level 1
Safety Issue Resolution
Level 2
Level 3

13 SI Resolution: Prevent Flying Order
4. Baseline Investigation OJT Tasks
N
Task Description
Investigation

Level 1
Level 2
Level 3
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5. Baseline Personnel Licensing OJT Tasks

N
Task Description
Level 1
Level 2
Level 3

1
Issue Personnel License
6. Baseline Evaluation OJT Tasks

N
Task Description
Level 1
Evaluation
Level 3
Eval Management Personnel
Eval Training & Checking Personnel
Eval Critical Records
Eval Record Retention Programme
Eval Training
Equipment
Eval Operations Manuals
Eval Operations Systems Procedures
Eval Ops Flight Planning Procedures
Eval Passenger Safety Procedures
Organization,
Level 2
Facilities
&
10 Eval General & Position-Specific Training

11 Eval Aircraft-Specific Training
12 Eval Aircraft-Specific Programmes & Procedures
13 Eval AOM Aircraft-Specific Systems
14 Eval Aircraft-Specific Minimum Equipment List
15 Eval Aircraft-Specific Loading & Servicing
16 Eval All-Weather Operations Policies
17 Eval RNP Navigation Training
18 Eval RNP Procedures
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19 Eval RVSM Programme

20 Eval ETOPS Operational Procedures
7. Baseline Certification OJT Tasks
N
Task Description
Level 1
Certification
Level 3
Certification Phase 1: Pre-Application
Certification
Phase
Demonstration
Evaluate
Regulations
4:
Level 2
Inspection
&
Conformance
8. Baseline Inspector Training OJT Task

N
Task Description
Level 1
Level 2
Level 3

1
*****

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APPENDIX 8-C _ AOC CERTIFICATION: OPERATIONS OJT

QUALIFICATION
critical certification project coordinator duties in addition to those accomplished during the
the course: AOC Certification and Administration Operations.
N
Task Description
Level 1
Level 2
Level 3

1
Certification: AOC: Air Taxi Operator
Conduct Emergency Evacuation Demonstration
Conduct Emergency Evacuation Demonstration

*****

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APPENDIX 8-D _ INVESTIGATIONS: OPERATIONS OJT

QUALIFICATION
qualified inspector duties for operations investigations in addition to those accomplished
the course: Aviation Incident Investigation Operations.
N
Task Description
Level 1
Investigation
Level 2
Level 3
Investigate Report of ATC Incident
Investigate ATC Report of Flight Deviation
Investigate PBN-RNP Navigation Error
Investigate RVSM Height-Keeping Error
Investigate Near Mid-Air Incident
Investigate Runway Incursion Incident
10 Investigate Emergency Evacuation Incident

11 Investigate Report of Intentional Violation
12 Investigate Report of Serious Injury Incident
14 Investigate
Incident
Report
of
Parachute
Jumping
15 Investigate AOC [Air Operator] Incident

17 Investigate GA/Corporate Operator Incident
*****

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APPENDIX 8-E _ ENFORCEMENT: OPERATIONS OJT

QUALIFICATION
N
Task Description
Level 1
EIR
Level 2
Level 3

*****

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APPENDIX 8-F _ OPERATIONS INSPECTOR CABIN SAFETY

SPECIALIZATION
critical cabin safety functions in addition to those accomplished during the baseline OJT
process.
these evaluations.
It is important that the trainee understand the need to make a conformance evaluation first,
before applying technical knowledge. The trainee must demonstrate ability to conduct these
baseline evaluations and apply the same techniques to variations of the type of evaluations.
N
Task Description
Level 1
Level 2
Level 3

1
Evaluate Cabin Crew Instructor
Evaluate Cabin Crew Checking Person
Evaluate Cabin Crew Management
Evaluate Cabin Crew Manual
Evaluate CCM
Programme
Evaluate CCM Exit Row Seating Programme
Evaluate Cabin Crew Qualification Record
Evaluate Cabin Crew Duty/Rest Record
Evaluate Cabin Crew Competency Check Form
Cabin
(Carry-On)
Baggage
10 Evaluate Cabin Crew Normal Procedures

11 Evaluate Cabin
Procedures
Crew
Generic
Emergency
12 Evaluate Cabin
Procedures
Crew
Passenger
Handling
13 Evaluate Cabin Crew Security Procedures

14 Evaluate CCM Aircraft Type-Specific Emergency
Procedures
15 Evaluate CCC Aircraft Type-Specific Equipment
Procedures
16 Evaluate CCM Aircraft Type-Specific Passenger
Information Card

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17 Evaluate
Cabin
Curriculum/Programme
Crew
Training

Task Description
Level 1
Level 2
Level 3

1
Inspect Cabin Crew Functioning Inflight
Inspect Aircraft Cabin at Ramp
Inspect Cabin Crew Qualification Records
Inspect Cabin Crew Duty/Rest Records
Inspect Cabin Crew Manual
Inspect Cabin Crew Competency Check
Inspect Cabin Crew Emergency Drill
Inspect Cabin Crew Formal Training
Inspect Cabin Crew Training Device/Mockup

*****

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APPENDIX 8-G _ HELICOPTER APPROVALS: OPERATIONS OJT

QUALIFICATION
The following on-the-job qualifications must be completed for inspectors planning to perform
qualified inspector duties in addition to those accomplished during the baseline OJT process.
Task Description
Level 1
Level 2
Level 3

1
Certification: AOC: Helicopter Operator
Add New Aircraft Type to Existing AOC Helicopter
Inspect Helicopter at Ramp
Inspect Heliport At Ground Level
Inspect Heliport Elevated Platform
Inspect Heliport Off-Shore Platform
*****

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Chapter 9
Licensing Officer Qualification
This chapter describes the training and qualification that will be provided to the licensing
officers to qualify them for their duties and responsibilities for the CAA oversight programme.
foundation knowledge and skill to perform the job functions of an licensing officer.
courses.

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9.2.1 GENERAL
C. As a licensing officer has completed OJT on a specific task and is signed off by the OJT
instructor, he/she is considered to be qualified to perform the task.
All licensing officers will be included in a structured OJT baseline programme that is tracked
and signed off by specific job task.
Certain closely related job tasks will be completed as a block shortly after the licensing officer
See Appendices 9-C through 9-F for the list of the comprehensive OJT task qualifications.
Before use in certain areas of specialization, licensing officers must complete OJT in the
tasks specified for the area of specialization..

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administered by ICAO COSCAP programmes may be used as a baseline training
requirement.
B. This course is Personnel Licensing.
C. The timeline goal for scheduling this course will be the first year of employment.
D. The primary benefits of this course are interaction with other civil aviation personnel, a
review of ICAO Annexes 1 and 6, a comparison of the model AOC certification system
and interaction with other training inspectors.
E. See Appendix 9-F+ for the list of the base line OJT task qualifications.

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9.4 OPERATIONS TRAINING - TECHNICAL MONITORING

training to upgrade licensing officer qualifications by having the inspector attend the
entire course or curriculum. This approach to licensing officer qualification has the benefit
of providing both upgrade training of the participating personnel and oversight of the
content and quality of the training class.
C. CAA management may assign licensing officers to attend such courses for the purpose
of upgrading or establishing initial qualification in technical areas and specializations that
9.4.2 SPECIALIZED LICENSING TRAINING
- Cabin crew training qualification
- Emergency equipment training and drills
- Flight dispatcher training
- Load Controller training
- Crew resource management training
- Threat and error assessment
- Security training
Notes:
-

B. The CAA should have licensing officer qualification records demonstrating that there is,
on staff, at least one officer that has completed one or more of these training courses in
the last 5 years:
- Having a qualified inspector for each of these operator training courses should be
considered a Priority 1 training objective
- In the first year of inspector qualification, this type of training should be treated as
Priority 1.
*****

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APPENDIX 9-A _ BASELINE LICENSING OFFICER LOCAL

FORMAL TRAINING
operations inspectors.
- The timing goals are not absolutes, but will be closely followed.
- Inspectors will not be assigned as the qualified person for a task until he has
after employment.
-

These formal courses are important for the new operations inspector to introduce safety
-

Resolution of Safety Concerns Administrative Procedures (16 hours)
Regulations Indoctrination for Licensing Officers (24 hours)
Personnel Licensing Concepts & Processes (16 hours)
Administrative Processing of Designated Representatives (8 hours)

employee for the performance of a wider range of job functions in support of the CAA
oversight obligations.
the primary tasks performed by CAA operations inspectors.
- Resolution of Safety Concerns Enforcement Procedures (24 hours)
- Supervision of Operations Designees (16 hours)
- Incident Investigation Operations (16 hours)
operations inspector.
-
ATO Certification & Administration Operations (12 hours)

PEL Skill Testing Procedures Operations (24 hours)

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the CAA.
-
Safety Management & Quality Programmes Operations (16 hours)

*****

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APPENDIX 9-B _ BASELINE LICENSING OFFICER OJT PLAN

A. This appendix provides the baseline OJT plan for new-hire Licensing Officers.
- The tasks are grouped according to general areas and order of introduction into the
OJT process.
- Within a general area, task numbers are provided in numerical order, not in the
B. It should be augmented with additional OJT tasks as necessary for each individual
inspector and their assigned duties and responsibilities.
1. Baseline Administrative OJT Task
The trainee must demonstrate basic competency in the use of the CAA Action database
before proceeding into the OJT process.
N
Task Description
Level 1
date
sign
Level 2
date
sign
Level 3
date
sign

N
Task Description
Inspection
Ramp Inspection
Inspect Pilot Proficiency Check
Inspect Facilities and Equipment
Inspect Support Section
Inspect Personnel Records
Inspect Personnel
Inspect Training in Progress
Level 1
Level 2
Level 3
3. Baseline Safety Issue Resolution OJT Tasks

processing to resolution. Basic competency is these tasks are important to safety oversight.
N
Task Description

Level 1
Level 2
Level 3
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Safety Issue
10 SI Resolution: Cancellation of Safety Issue

4. Baseline Investigation OJT Tasks
N
Task Description
Investigation
Level 1
Level 2
Level 3
5. Baseline Personnel Licensing OJT Tasks

Task Description
Processing
Processing Medical Certificate
Process SPL License

Level 1
Level 2
Level 3
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Process PPL License
Process CPL License
Process ATPL License
Process FIL License
Process Instrument Rating
Process MCPL License
Process Pilot Endorsement
10 Process FEL License

11 Process GIL License
12 Process FDL License
13 Process CCML License
14 Process AMEL License
15 Process ARSL License
16 Process PRL License
17 Process ATCL License
18 Process ASOL License
N
Task Description
Evaluation
Evaluate Management Personnel
Evaluate Training & Checking Personnel
Evaluate Critical Records
Evaluate Record Retention Programme
Evaluate Training Organization, Facilities, and

Equipment
Evaluate Operations Manual
Evaluate Operations Systems Procedures
Evaluate ETOPS Operational Procedures

Level 1
Level 2
Level 3
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7. Baseline Certification OJT Tasks

N
Task Description
Level 1
Level 2
Level 3

1
Certification-Original (Plan & Manage Project)
Evaluate Demonstration
Prepare Certification Report
8. Baseline Instructor Training OJT Task

Task Description
Level 1
Level 2
Level 3

1
*****

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APPENDIX 9-C _ INVESTIGATIONS: LICENSING OFFICER OJT

QUALIFICATION
qualified inspector duties for operations investigations in addition to those accomplished
the course: Aviation Incident Investigation Operations.
N
Task Description
Level 1
Level 2
Level 3

1
Investigate Report of ATC Incident
Investigate ATC Report of Flight Deviation
Investigate Runway Incursion Incident
Investigate Report of Serious Injury Incident

11 Investigate
Incident
Report
of
Parachute
Jumping
12 Investigate GA/Corporate Operator Incident

*****

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APPENDIX 9-D _ ENFORCEMENT: LICENSING OFFICER OJT

QUALIFICATION
N
Task Description
Level 1
Level 2
Level 3

1

*****

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Chapter 10
Qualification of Coordinators
This chapter describes the qualification and training methodology that shall be applied by the
Safety Regulations Department for the continuing qualification of inspectors that assigned
specialized coordinator duties and responsibilities.
10.1 DATA QUALITY COORDINATOR
The guidance for this specialized training for Data Quality Coordinator is contained in the
CAAs Database Instructions Manual.
This Section is inserted pending future consideration of the possible consolidation of training
for this specialization into this chapter.
10.2 DANGEROUS GOODS COORDINATOR
The guidance for this specialized training for Dangerous Goods Coordinator is contained in
the CAAs Dangerous Goods Administration Manual.
10.3 ACCIDENT PREVENTION & INVESTIGATION COORDINATOR
The guidance for this specialized training for Accident Prevention & Investigation Coordinator
is contained in the CAAs Accident Administration Manual.
*****

126

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International Civil Aviation Organisation

Cooperative Development of Operational Safety & Continuing Airworthiness Programme

Draft_CAATraining Program Manual

International Civil Aviation Organisation

Date: July 2012

H.E. Saif Med Al Suwaidi

Draft_CAATraining Program Manual

International Civil Aviation Organisation

CHAPTER 1 _ MANUAL ADMINISTRATION ................................................................ 8

CHAPTER 2 _ TECHNICAL QUALIFICATION POLICIES ..................................................13

Draft_CAATraining Program Manual

International Civil Aviation Organisation

APPENDIX 7-E _ ENFORCEMENT: AVIONICS OJT QUALIFICATION..............................93

Draft_CAATraining Program Manual

International Civil Aviation Organisation

Draft_CAATraining Program Manual

International Civil Aviation Organisation

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