Reagan Soberanez

214.663.2607 | reagan.soberanez@gmail.com
Personal Site: reagansoberanez.com
LinkedIn: https://www.linkedin.com/in/reagan-soberanez-186038a7
EDUCATION
The University of Texas at Dallas
December 2016
Bachelors of Science in Business Administration
EXPERIENCE
Apple, Inc. Plano, Texas
October 2015 Present
Operations Specialist
Maintain constant energy and knowledge around the latest and greatest products in the industry
while having an extreme dedication to detail and organization
Maintain a organized inventory supply based on corporate guidelines and restrictions (including
implementation of new initiatives for organization)
Achieved the fourth fastest response time in Q1 of 2015 out of all Apple Retail locations worldwide
Implemented several seasonal pilot programs to aid the customer journey.
Mentored candidates for Backstage including teaching programs and encouraging the use of EJ
Navigate through daily ambiguity and adapt into any role needed within the store.
Sales Specialist
June 2014 October 2015
Maintain constant energy and knowledge around the latest and greatest products in the industry
Identify both customer and business customer needs alike
Achieve sales expectations numbers and loyalty attachment rates with 100 NPS score, consistently
Navigate through daily ambiguity and adapt into any role needed within the store
iBeach Tan Lewisville, Texas (no longer in business)
February 2013 July 2013
Customer Service Manager & Certified Tanning Technician
Managed and trained 4 employees about customer service policies, conflict resolution, payment
processing and opening/closing procedures
Achieved highest store sales for of Q2 of 2013 and hold highest sales volume record prior to closing
of location.
Reconciled daily receipts and systematized transaction data in MS Excel and other POS systems.
Drafted and published social media deals and advertisements for new and existing cliental.
K.B. Dillons Bar and Grille Farmington, New Mexico
April 2013 Present
Public Relations and Social Media Consultant (April 2013 Present)
Managed and trained several employees about customer service policies, conflict resolution, and
social media security
Achieved a monumental public reputation turn around that received local reporting in news article
Maintained a polished public presentation on social media and delegate lesser tasks to local
representatives.
Created and organized several weekend long events for niche markets including a unique marketing
campaign
Establishing a unique domain and website to highlight unique specials, events and services offered.
Hostess (June 2011- April 2013)

Carrollton Farmers Branch Baseball Association

Volunteer Assistant Little League Coach
Summer 2012- Fall 2015
Assist and encourage 8-10 year olds to develop social skills and confidence while practicing the
fundamentals of baseball
ACADEMIC PROJECT
Marketing: GoogleAdwords Campaign
Developed a synergistic marketing campaign using Google Adwords and Social Media Marketing
Received an A on the project and overall A in the course
Analysis and forecasts given to the SME was implemented and is projected to be used 2017
Marketing: Brand Analysis of Apple Inc.

Developed a 90+ page brand analysis of Apple Inc. including their corporate culture, product lines
and marketing strategies
Received an A on the analysis and overall A in the course
Professor of this course still uses my work as an example in current teaching sessions
Reviewed business writing and techniques for clear, concise electronic and interpersonal
communication of ideas
Business Communication

Developed a 25+ page research paper about Multinationals and their manipulation of United States
tax policies
Received an A on the paper and overall A in the course
Submission of this paper also afforded me publishing offers contingent on numerical and statistical
additions
LEADERSHIP EXPERIENCE
Competency Based Internship with Apple Inc.
October 2016 December 2016
Take on leadership responsibilities with the guidance of Operations Experts.
Established and maintained open feedback channels through all lateral and vertical levels
Developed new organizational strategy and process for IUP and iPhone 7 launch customers
Maintained composure in high pressure situations while maintaining a key eye to details
Mentor Experience with Apple Inc.
March 2015 Present
Initiated a strategic encouragement plan to increase peer awareness and utilization of programs to
advance their careers (Including shadowing, EJ and self reflection methods)
Established and maintained open feedback channels through all lateral and vertical levels
Developed new on-point in the Red Zones and new product and point initiatives centered around
the Apple Watch
ADDITIONAL INFORMATION
Personal Website: reagansoberanez.com
Technical: MS Office Suite, MS Access, working knowledge of InDesign & Adobe Suite, Mac Lifestyle
Suite, Google Adwords Certified, Hootesuite, Social Media Platforms including Facebook, Instagram,
Twitter, Pinterest, Prezi & other presentation software and experience with website builders like
SquareSpace and Wix.
Languages: English and limited conversational Spanish (currently working towards Spanish proficiency)
References and/or Recommendation Letters upon request.