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REA n d s fo
r r e a c h in g e e
@ hom
ve r yo n
e fo r
o S ta e c it iz e n r y k u n it
a c ti v edbac
e t’s fe
n ve
e G ov
e r n m n a c ti
g
o Th fo r p r o m o ti
n cy
ad age
o Le enry
c it iz
3
R D
Contents
R E WO
Foreword
Citizen Engageme
Engaging the Gove
nt
rnment: FAQs
3
4
6
FO
nior
All About the Ju 13
AC H Am ba ss ad or Programme
RE
perience 20
The Engagement Ex Young people are always so full of energy, passion, and dynamism. These are the
30 qualities which we need to build a brighter and better future for Singapore. For
Let’s Get To It
without them, we may falter, and be overtaken by others. But with them, we can
scale unimaginable heights and conquer all the odds.
Citizen
Engagement
So, how exactly does REACH factor in citizen engagement?
In a nutshell, REACH or reaching everyone for active citizenry @ home, is the set-
up through which citizens and the Government can engage each other. Originally
established as the Feedback Unit in 1985, REACH was restructured and reinvented
as REACH in 2006.
???
Any rules I’ll have to observe?
Engaging
the Government:
Anything goes, as long as you do not break the
law! But as in any other discourse, treat others with
respect, and they will more likely than not return
the favour.
What kind of
feedback can
I give? Will all
feedback be
accepted?
Feedback on all issues
and in all formats is
welcome! But just as
???
there are two sides to
every coin, there are
multiple views on any
one issue. So while
some feedback may be
accepted right away, it
may not be the case for
others. But do not let
that stop you - do your
part by speaking up
and making your voice
count!
?
Youths Engage! 9
?
How may I submit my feedback to REACH?
You can send your feedback to us through a variety of channels – e-mail,
the REACH Discussion Forum, Facebook, Twitter, and of course the more
?
traditional options of our hotline and snail mail. You can refer to page 30 for a
complete listing of our feedback channels..
?
agency for consideration, who may contact you
to seek clarification, or to eventually share with
you the outcome of your feedback.
Youths Engage!
relayed on?
Feedback is forwarded on without any censorship, so you can
be assured that the essence and nuance of your feedback will
remain exactly as you intended.
?
Programme
Additionally, it would also enable the owner-agencies
to close the loop with you.
Junior REACH
Ambassador Programme:
The ORIGINs
Pioneer JRA
In February 2008, REACH
schoolS
set out to bring on board a
Bukit Batok Secondary School
bunch of active, enthusiastic,
Hai Sing Catholic School
and inspirational youths to
Hwa Chong Institution
become our first ever Junior
Nan Chiau High School
REACH Ambassadors (JRAs).
Yishun Town Secondary School
Their mission: to serve as
Zhonghua Secondary School
engagement leaders to their
Jurong Junior College
peers.
Tampines Junior College
Victoria Junior College
Our search yielded 70
Yishun Junior College
young ladies and gentlemen
ITE College East
from 14 secondary schools,
ITE College West
Junior Colleges, ITEs and
Ngee Ann Polytechnic
Polytechnics, who were
Singapore Polytechnic
game enough to take up
the challenge of this unique
appointment.
Youth Engangement
Youths Engage! Handbook 15
Junior Our pioneer JRAs kicked off their two-year term with workshops
on leadership skills and citizen engagement. But all work and
REACH no play would’ve made a JRA a dull boy, and we couldn’t have
that, could we? So a good dose of fun was thrown into the mix
Ambassador in the form of team-building activities. Suffice it to say that
Programme: along with the active exchange of ideas, much laughter was
had, bonds were made, and contact and Facebook details were Junior REACH
exchanged!
The Fun Ambassador Programme:
The Work
Then it was on to the serious
stuff: projects and activities.
One More
But being their ever-innovative
and resourceful selves, they Photo
managed to resolve the eternal
clash between work and play by
ensuring a healthy dose of each
in their projects! Fun was had in
the planning and executing of
various projects. Read on for more
details on these activities… . . .
panel
views with the
to share their
Students eager g JC JRA Ele an or Mok,
ht) Juron College
(from left to rig y Khor and ITE
rishnan, Dr Am
Dr Vivian Balak
ie Lim
West JRA Natal
.
ss yourself..
t h SpeCaokrner where you can expre
• virtual Speaker’s
Y o u
A
, and
ryon e to see
It t for eve
story ou n!
• Blog ou can
g e t yo u r
ssom into
fruit io
Where y see it blo
e e ve n
mayb
to
t matter
sues tha
ndbytes
•• Soheure you can check out sn
ippets o
n the is
W
youths...
od d
J o u r n al ad articles, commentaries,
• Yoheuretyh d re
Leonard Yong (left) and Kwan Jin Yao
share an
(extreme right) showing the Youth ou can peers. ans
W our pore
Vibes site to Minister and Dr Khor s from y ng Singa
following its launch (below) rambling o re g ro u p of you . Armed with
up is a c f the site nce, these
f the set- pkeep o e
t th e heart o e content and u es and confid ities,
A
o ve rs ee th m ic ro phon n R E ACH activ
wh o
c a m e ra s, d re p o rt o
fo r th e site.
eo d an d events
their vid in-training atten -r e la te
• REACH-initiated activities s- er youth
journalist rences, and oth
The JRAs also played a big ss c o n fe
pre
part in REACH-initiated
activities, including the
launch of the REACH
Roving Exhibition which
was officiated by PM Lee
Hsien Loong in Jun 08,
and the development of
the Youth Vibes website
for youths in 2008-09.
Junior REACH
J unior REACH Ambassador Programme:
A mbassador Programme: Version 2.0
True to form, our pioneer batch of JRAs have taken it upon themselves
The Virtual Voyage to share with us ideas to improve the JRA programme for a more
fruitful run, and many of their suggestions have been incorporated
in our JRA Programme Version 2.0.
Wouldn’t it be fantastic if youths had a virtual space to call their own, where they can reflect on and
discuss national issues close to their hearts, with other like-minded youths? Well, they do! Have we mentioned that they are an awesome bunch? Flip over the
next few pages to get to know some of them better...
Conceptualised, developed, and managed by our JRAs, Youth Vibes (http://www.reach.gov.sg/Youth-
Vibes) is an exclusive youth-only zone on the REACH website, for all youths to share their views in a
multitude of ways, from blog entries, photographs, and even audio and video media files:
Youths Engage! 21
The Eng e
(GPC) Chairman for Education and Vice-Chairman of REACH Mrs
Josephine Teo and Yi Da himself, was attended by 45 young
participants aged between 14 – 25, who actively stepped forward
c
to share their views and suggestions on this issue.
To those who think that their inputs will not have any impact on
Singapore’s future, he says: “Step forward, challenge the status
quo and venture into new frontiers. Be the change you want to
Yi Da at the Prime Minister’s Forum with REACH see in the world!”
Contributors where he was conferred the Outstanding
REACH Contributor Award 2010
Youths Engage! 23
I love: Organising stuff, and doing the best in everything, every time.
I would like to: Learn how to play soccer and sepak takraw
Ab Mell ow at times b
ut I’ ve stron
e races, and volunte
ering. I love:
Someone wh
Reading an
o enjoys ch
allenges
mula On d creative
I am: watching For I would li writing
,
Writing ke to: Take
up boxing
ove: and sailin
I l ccer g
k up so
like to: Pic
I would
“Being a JR
A is a wond
opportunit erful
y for us yo
as a bridge uths to ac
between ci t
the Govern tizens and
ment, and
Singapore help shape
through ou
“The JRA programme has been a enthuses El r actions,
eanor. ”
fantastic opportunity for me to
get to know the Government, and The role ha
s also enab
to express my opinions on public to learn mo led her
re about Si
policies. To have such influence at and she is ngapore,
deeply appr
my age is a gift, which is why I of how the eciative
Government
cherish my JRA experience so deeply. values feed genuinely
back from
Being a part of the Youth Vibes Crew, especially the ground
from youths ,
and especially a roving reporter, has REACH. As , through
she shares
been a highlight of the experience, past two ye , “Over th
ars, I’ve e
for I had the opportunity to report a better un developed
derstandin
on an exclusive press conference with Government g of
policies an
Ministers!”, raved the aspiring young impact of d seen the
active citi
writer who will be studying law at want to co zenry. I
ntinue to
the National University of Singapore and respon be an acti
sible citi ve
come Aug 2010. Singapore zen, as
is my home
after all.
”
Abinaya’s experience with REACH has For Eleano
r, the high
left an indelible mark on her. As of her stin li ght
t with REAC
she shares, “Every session presented attending H was
the Nation
me with a broader perspective of 08 and hear al Day Rall
first-hand y
the difficulties faced by decision- delivery of PM Lee’s
the Rally.
makers, and exposed me to many real me realise “It made
my responsi
issues the nation faces. I also a Singapor bility as
ean, and ho
got to meet many like-minded young contribute w I should
to Singapor
individuals and was able to engage in alacrity,” e with
she shares
purposeful discussions. I must say, .
my involvement with REACH has truly For the pa
triotic El
stretched my mental horizons!” is her shou eanor, this
t-out to al
Singaporea l young
ns: “With
And her parting shot to young like REACH channels
available
Singaporeans? “If you have something one’s view to air
s, there is
to say, say it!” to hold ba no reason
ck from sp
mind. Dare eaking your
to be opin
ionated!”
Youths Engage! 27
Despite having reached the end of her term, Joyce intends to Saliyana has even taken this role with her to Republic Polytechnic, where
continue her journey in active citizenry. Her words of advice to she is now pursuing a course in Supply Chain Management. As she exhorts to
the new crop of JRAs: “Make the most of the JRA programme. Start her new schoolmates, “Take a step forward and you will realise that many
small, with your friends, and work your way up. Engage other young behind you share the same view, the same goal. Only when youths get together
Singaporeans so that they can understand and appreciate what’s can our voices be amplified, and we can make a difference!”
happening around them and what they can do to better society.”
Youths Engage! 29
Looking forward, Natalie hopes that more young Singaporeans will To other young Singaporeans, Andy has this advice, “Passion is what keeps
come forward to engage the Government actively. you going in the face of tribulations. Be passionate in what you do, put
your heart into it and you will achieve!”
Youths Engage! 31
Let’S
GET TO IT
As we hope you’ve realised by now, engaging the Government need
not be a scary or daunting task.
We want to hear your views, and have made available a whole host
of channels through which you can, easily.
Email: reach@reach.gov.sg
Website: http://www.reach.gov.sg
Youth Vibes: http://www.reach.gov.sg/YouthVibes
Twitter: @REACH_Singapore
Facebook: http://www.facebook.com/REACHSingapore
SMS: 9-Speak-Up (9-77325-87)
(Normal SMS charges apply)
Now that you know how we can be REACH-ed (pun intended), what are you
waiting for? Let’s make engagement a way of life!