Custom feature

Ricoh

CASE STUDY

Ricohs Managed Print Services Helps Wabag

Cut Costs and Protect Privacy

Its imperative for businesses to save time,
money, and resources all this, without
compromising on privacy. Heres how Ricoh
helped Wabag achieve all this, and more.
By Soumik Ghosh

abag is one of the worlds

leading companies in the
water treatment field. With
over 90 years of experience in designing
and planning water treatment plants,
Wabags printing needs extend beyond
the ordinary, and so is its need for
budgeting. Ricohs intervention in
moving from a capital expense model
to an operational one resulted in Wabag
saving 40 percent of its revenue. The
partnership with Ricoh has lasted one
and a half years, and Wabag appears to
be one happy customer.
We need hard copies for all
documents and tenders, in addition to
reviewing drawings and plans. Earlier,
we operated on a capex model, but
following Ricohs advice, we migrated
to an opex model. This saved us 40
percent in revenue, said N. Nagarajan,
deputy manager-Systems, Wabag.
To attain this significant reduction,
Ricoh introduced its flagship model,
EZ charger that centrally tracks and
limits copy, print, and scan functions at
multifunction printers (MFPs).
Access to MFPs is secured by a
user ID, which can be manually input
or scanned with an access card. EZ
Charger made MFP resource allocation
possible, in addition to monitoring and
tracking printer usage.
And thats not all. Users can check
account balances, make copies,
scans, and release their prints without
interference; meanwhile, administrators

can seamlessly monitor and control

usage in real-time.
Another challenge faced by Wabag was
using multiple vendors for supplying and
maintaining heavy duty printers. This
resulted in accumulating standalone
desktop printers A redundancy Ricoh
eliminated by replacing existing printers

access the print using an access card.

Wabags need for printing design
diagrams on size A0 paper earlier meant
having to outsource the job to a vendor.
This compromised confidentiality and
added cost A problem overcome by
procuring a wide format printer secured
by card access.
Ricoh stays on top of its game with
quarterly review meetings with Wabags
management team, and maintaining
monthly management reports A move
that has streamlined the workflow, and
added transparency with real-time cost
monitoring.
The printing pioneer has met Wabags
service level agreements, and scored
brownie points for their exemplary after-

Ricoh engineers attend

all service requests within the day.
Were happy with the service, and
we plan to continue the relationship
going forward.
N. Nagarajan,
Deputy Manager-Systems, Wabag

with duplex A3 printers Eight mono,

and two color MFPs. The touch-screen
printers can be customized, making them
user friendly, and since they are duplex
printers, paper wastage is minimized.
Guarding privacy and maintaining
confidentiality is as important as cutting
costs, and Ricoh observed that there
were unclaimed documents lying in
device for days. Many of these were
confidential design documents. The risk
was eliminated by introducing the Card
Authentication Process (CAP), which
required users to authenticate and

sales service. Ricoh engineers attend

all service requests within the day. Were
happy with the service, and we plan to
continue the relationship going forward,
beams Nagarajan.

This case study is brought to you by

IDG Services
in association with Ricoh