Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Consumer Finance
Retirement Products
Account
Maintenance
Customer
Service &
Support
Payment
Posting
Data
Entry,
Document
Research &
Indexing Management
Analytics
Proven domain competence (Staff certified on FINRA, ABA, CRA, Series 6 & 7, FCRA)
Operational understanding of all major products, statutes and regulations
Wing-to-wing service delivery using combination of enabling technologies, transformation and apt resources
Voice
Data Management
Investing in
People, Domain
Flexible
Engagement
Models
Transformation
Driven Solutions
Mature Banking
and Financial
Services Practice
Supporting more than 25 banking and financial services clients across a spectrum
of banking sub-domains and horizontals
Long-term approach to relationships has nurtured engagements to grow from
50+ to 500+ over a span of 7 years
Loan Processing
& Underwriting
Closing &
Funding
Post-closing &
Due Diligence
Loan Servicing
Lenders
Lenders
Service Providers
Lenders
Investors
Services Providers
Lenders
Investors
Servicers
Investors
Servicers
Phone-based
Qualification
Draw Closing
Documents
Trailing Document
Retrieval
Loan Boarding
Loan Application
Input
Condition Validation
Post-closing Audit
Document Indexing
Order Wires
Prepayment Penalty
Coding
Credit Underwriting
QC
Welcome Calls
Required Loan
Program Disclosures
Loan Document
Indexing
Order Collaterals
Appraisal, Title,
Hazard & Flood
Good Faith Estimate
Identity Verification
(SSN, PAN)
Regulatory Disclosures
Risk Management
Notice of Loan
Approval (NOLA)
Verification of
Employment (VOE)
Title Examination
Correspondent
Lending
HUD1 Preparation
Title Recording
Confirmation
Claims Processing
Lien Release
ARM Loan Audits
Purchase Advisory /
Reconciliation
Investor Reporting
Government Insuring
MERS Registry
PMI / MIP
OCR QC
Loss Mitigation
Broker sales
Broker / Advisor
support call center
Direct sales via call
center or Internet
Securities Back-office
A/C.
Maintenance
Application
processing
(data entry)
Verification of
credit, income,
employment
Customer
Service
Inbound call
center
Outbound call
center
Credit
evaluation
Deposit plan
setup
Tracking all
account related
data
Advisor
Allocation
Operations
Order entry
Reconciliation
Transfer
Agency
Sales
performance &
commissions
Cost basis
operations
Exceptions
research
Tax processing
Item / Check
processing
Deposit
operations
Cards
E-payment
management
Branch support
Personal loans
Maintenance of
shareholder
records
Management of
cash in / out flow
from funds
(purchases,
redemptions,
deposits,
dividend
payments)
Investment and
services fee
calculations
Research
Portfolio
Administration
Investment
Research
NAV
calculations
Equity research
& modeling
Treasury
services
Proprietary
economic and
industry research
Remittance
allocation
Redemption
Trade
allocation
to funds
Affirmation
with broker,
custodians
Monitoring
portfolio
performance
Proprietary
company
research
Company
presentations
Aggregation of
sell-side research
Bespoke
research
Quant research
Account
Servicing
Account and General
Enquiries
Risk
Remittance
Processing
Dispute
Handling
Credit Control
Order Entry
Dispute Setup
Collections
Reconciliation
Dispute Follow-up
Customer Data
Maintenance
Fraud Management
Account
Reconciliations
Statement Generation
Regulatory Monitoring
and Reporting
Payment Processing
Banking and Account
Reconciliation
Funds Allocation and
Return Payment
Processing
Complaint Handling
Settlements
Account Write-offs
Exceptions Research
Item / Check
Processing
Deposit Operations
New Cards Setup
E-Payment
Management
Branch Support
Personal Loans
Acquisitions
Account
Servicing
Risk
Management
Retention &
Loyalty
Disputes
Merchant
Support
Phone-based Lead
Generation
Application Scanning
& Indexing
Credit Control
Dispute Setup
Setup
Web-based Lead
Generation
Phone-based
Qualification
Customer Data
Maintenance
Collections
(Auto & Manual)
Loyalty Program
Enrolment
Acquirer
Chargeback
Processing
Features and
Price Testing
Credit Verification
Fraud Control
Issuer
Chargeback
Processing
Payment Processing
Campaign
Management
Contact Point
Verification
Billing &
Statementing
Points Redemptions
Dispute Follow-up
Campaign
Management
Marketing
Research
Data Updating
Payment Processing
Regulatory
Monitoring
& Reporting
Promotion &
Campaign
Management
Account
Reconciliations
Chargeback
Processing
Data Mining
and Analysis
Rules-based
Decisioning
Approve / Decline
Settlements
Partner Setup
Product Development
Spending Limit
Assignment
(Underwriting)
Account Write-offs
Partner Relationship
Management
Third-party
Collections
Account Activation
Welcome Calls
Complaint Handling
Dispute Handling
Existing Services
Proven
Credentials
8
Credit Risk
Management
Lending &
Payment
Operations
Treasury
Services
Customer
Service
Level 1 Issues
via E-mail,
Chat, Phone
Account
Review
Financial
Spreading
Covenant
Monitoring
Cash
Management
Document
Assembly
Facility
Review
Collateral
Management
FX
Settlements
Auditor
Liaison
Proposal
Development
Remittance
Processing
Bill
Discounting
Overdrawn,
Exposure
Limit
Monitoring
Reconciliation
Clearing
Renewal
Support
Accounting
Used, Unused,
Disbursed
Rates
Updates, MTM
Billing &
Contribution
Analysis
Audit Support
Billing
Statutory
Accounting
Margin
Allocation
Billing,
Adjustments
Rates Issues
Cross-sell, Upsell
Opportunities
Reporting
Management
Reporting
Statutory
Reporting &
Accounting
Regulatory
Reporting
Operations
Reporting
Promoter
Score
Analysis
Acquiring
Issuer Analytics
Application Processing
ME Application Processing
Data Mining
Segmentation
MCC Allocation
Cardholder Database
Cardholder Database Management
Cardholder Accounting
Statement Generation
ME Database Management
Statement Generation
Payment Processing
Payment Processing
Hotlisting
Dispute Resolution
Documentation
Loyalty Program Management
Chargebacks
Acquirer Analytics
Monthly Volume Trends
Retrievals
Terminal Usage
Arbitration
10
Procurement
Accounts Payable
FX Deal Settlements
Travel & Entertainment
Disbursements
Vendor Management
Loan Management
Credit Management
Cash Application
Fiduciary Accounting
Collections
Funds Processing
Revenue Accounting
CFOs
Office
General Ledger
Reconciliation
Period Close
Reporting
Consolidation
Control and
Compliance
11
Services
Accounting and
Reconciliation
Treasury
Corporate /
Branch
FX Asset Servicing
Branch Accounting
Lockbox processing
Derivative
Confirmation
Trade Finance
(Letter of Credit,
Bills Discounting)
Processing and
Settlement for Wire
Transfers, Checks,
ACH, Payment
Cards, Drafts and
Foreign Exchange
Transactions
Debit / Credit
Cards
Payments and
Settlements
Personal /
Business
Banking
Investment
Products
Payment Accounting
Payment
Reconciliation and
Settlements
Cash Allocations
Nostro / Vostro
Reconciliation
Chargebacks and
Retrievals
PMI Accounting
Tax Administration
Transaction
Monitoring &
Control
Transaction
Switching and
Approval
Matching
Affirmation
Continuous / Daily
Net Settlement
Payment Accounting
and Interchange
Clearing
Income Collection
Reimbursements
GL Accounting
Trade Processing
Investment
Accounting
Collections and
Closures
Mgmt of Delinquent
Accounts
B2B Collections
B2C Collections
Arbitration
12
Product Information
General Enquiries
General / Technical
Helpdesk
Accounts Status
Complaint Handling
Address Change
Trade Allocation,
Booking and
Confirmation
Technology
Innovations
Outbound
Voice / Web
Account Management
ICSAT, ITBASS
IVR Self-service
Legend:
Offerings currently at WNS
Currently not offered by WNS
Customer Acquisition
Customer Retention
Database Management
Campaigns
Surveys on Products /
Service (Outbound)
Sales - Inbound
Loyalty Programs
Reward Programs
Referral Campaigns
Verification Contact
Point / Occupancy
Sales Outbound
Courtesy Calls /
Reminder Calls
TTG
Survey by
Phone
Click-To-Call / Chat
Virtual
Hold
SATMAP
Customer Analytics
Customer Satisfaction
Sales Analysis
Loyalty Tracking
Market Research
Value Analysis
Consumer Behavior
Customer Lifecycle
Analysis
Collection
NSF Check Processing
Cheque / Collections
Processing
Early-late Stage
Preset Reminders
Skip Tracing
Text Analytics
Speech
Analytics
Customer
segmentation
Alternative channels
Text to callback
13
Risk
Credit Risk
Campaign
Campaign Management
Segmentation
Targeting
CRM
Collections
Network Planning
Fraud
Branches
New Location
Consolidating Network
Format Analysis
Performance Analysis
Profitability Analysis
Customer Operations
Contact Center
ATM
New Location
Cash Loading and Route
Planning
Network Rationalization
Performance Analysis
Profitability Analysis
14
Credit Risk
Collection Scoring
Delinquency Trend Analysis
Delinquency Modeling
Early Warning Indicators
Financial Research
Fraud
Fraud Detection
Fraud Scoring
Fraud Routing
Fraud Modeling
Fraud Investigation
Suspicious Activity Reporting
Forensic Accounting
Portfolio Management
Yield and Book Performance
Measurement and Analysis
Equity Research
Operational Risk
Monitoring / Internal Audit
Campaign
Research
Collections
Environmental Risk
Market Risk
Operational Risk
Customized Research
Pitch Books Support
Indices Tracking
Rating Support
Modeling
Statement Spreading
Financial Modeling
Comps and Benchmarking
Financial Analysis and Valuation
Stress Testing
Snapshot MIS
Prescreen Evaluation
Model Diagnostics & ROI Module
Business Research
Competitor Intelligence
Country Research Socio-political,
Demographic
Country Research - Regulatory and
Legal
Acquisition
Prospect Analysis
Segmentation and Targeting
Promotion Optimization
CRM
Cross-sell and Up-sell
Lifetime Value / Profitability
Performance Measurement
Credit Admin
Trade Compliance
Data Management
Retention
Churn Prediction / Retention
Loyalty /Switching Patterns
Enterprise Risk Management (ERM) framework implementation (risk identification / prioritization / monitoring / reporting)
Advanced Analytics, Data Mining, Data Management and Reporting
Confidential 2012 WNS Global Services | www.wns.com
15
16
17
18
Government Insuring
Housing Data Audit
Loan Document Audit and Verification
Mortgage Insurance Premium
Customer Service Research and Resolution
OCR
19
Processes
20
Trade compliance
Credit research
M&A strategy research
Reconciliations
Performance management
21
22
23
Processes
Accounts Payable
Travel and Entertainment
General Accounting
Fixed Assets
Bank Reconciliations
Cash Management
Query management
Escheatment
24
25
Statement Spreading
26
Library services
27
Research Process
Servicing Support: Build and update the
servicing models with the latest financial
results. Calculate key credit metrics to
evaluate and monitor investment decisions;
coverage ~600 credits
28
29