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Documenti di Professioni
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FINANCIALSERVICESANDINSURANCE(BFSI)INDUSTRY
Contents
1. IntroductionandContacts..P.1
2. QualificationsPack.....P.2
3. OSUnits..P.2
Whatare
Occupational
Standards(OS)?
OSdescribewhat
individualsneed
todo,knowand
understandin
ordertocarryout
aparticularjob
roleorfunction
OSare
performance
standardsthat
individualsmust
achievewhen
carryingout
functionsinthe
workplace,
togetherwith
specificationsof
theunderpinning
knowledgeand
understanding
ContactUs:
SSCcontactdetails
Email:writetheemail
address
4. GlossaryofKeyTerms..P.3
Introduction
Qualifications Pack-Equity Dealer
SECTOR:BANKING,FINANCIALSERVICESANDINSURANCE(BFSI)
SUBSECTOR:Financialservices
OCCUPATION:Broking/Trading
REFERENCEID:BSC/Q0201
Brief Job Description: Equity dealers buy and sell investment and financial
instruments on behalf of their clients. They also provide market insights and
investment advice to potential and existing clients as per the organizational
standardsandprocedures
PersonalAttributes:Theindividualisrequiredtohavenumericalandanalytical
skills. He/She must be able to perform multiple tasks accurately within fixed
timelinesinahighpressureenvironment.
QualificationsPackForEquityDealer
Q0201
QualificationsPackCode
JobRole
EquityDealer
Credits(NVEQF/NVQF/NSQF)
TBD
[OPTIONAL]
Banking,Financial
Sector
ServicesandInsurance
(BFSI)
Versionnumber
.01
Draftedon
05/08/2013
Subsector
FinancialServices
Lastreviewedon
30/08/2013
Occupation
Broking/Trading
Nextreviewdate
01/03/2014
JobDetails
JobRole
EquityDealer
RoleDescription
Equitydealersbuyandsellinvestmentandfinancial
instrumentsonbehalfoftheirclients
TBD
NVEQF/NVQFlevel
MinimumEducationalQualifications* ClassXII
MaximumEducationalQualifications* PostGraduate
Training
(Suggestedbutnotmandatory)
NCFM(beginnersordealersmodule)Certification
Or
NISM(Module7)Certification
Experience
Experiencepreferredbutnotmandatory
ApplicableNationalOccupational
Standards(NOS)
PerformanceCriteria
Compulsory:
BSC/N0201(PrepareForDealingOperations)
BSC/N0202(CarryoutDealingOperations)
Optional:
3.
NA
1.
2.
AsdescribedintherelevantOSunits
Keywords/Terms
QualificationsPackForEquityDealer
Description
Definitions
Sector
Subsector
Occupation
Function
JobRole
OS
Performance
Criteria
NOS
QualificationsPackForEquityDealer
Sectorisaconglomerationofdifferentbusinessoperationshavingsimilarbusinessesand
interests.Itmayalsobedefinedasadistinctsubsetoftheeconomywhosecomponents
sharesimilarcharacteristicsandinterests.
Subsectorisderivedfromafurtherbreakdownbasedonthecharacteristicsandinterests
ofitscomponents.
Occupationisasetofjobroles,whichperformsimilar/relatedsetoffunctionsinan
industry.
Functionisanactivitynecessaryforachievingthekeypurposeofthesector,occupation,or
areaofwork,whichcanbecarriedoutbyapersonoragroupofpersons.Functionsare
identifiedthroughfunctionalanalysisandformthebasisofOS.
Jobroledefinesauniquesetoffunctionsthattogetherformauniqueemployment
opportunityinanorganization.
OSspecifythestandardsofperformanceanindividualmustachievewhencarryingouta
functionintheworkplace,togetherwiththeknowledgeandunderstandingtheyneedto
meetthatstandardconsistently.OccupationalStandardsareapplicablebothintheIndian
andglobalcontexts.
PerformanceCriteriaarestatementsthattogetherspecifythestandardofperformance
requiredwhencarryingoutatask.
NOSareOccupationalStandardswhichapplyuniquelyintheIndiancontext.
QualificationsPack
QualificationsPackCodeisauniquereferencecodethatidentifiesaqualificationspack.
Code
QualificationsPack QualificationsPackcomprisesthesetofOS,togetherwiththeeducational,trainingand
othercriteriarequiredtoperformajobrole.AQualificationsPackisassignedaunique
qualificationpackcode.
UnitCode
UnitCodeisauniqueidentifierforanOccupationalStandard,whichisdenotedbyanN.
UnitTitle
UnitTitlegivesaclearoverallstatementaboutwhattheincumbentshouldbeabletodo.
Description
Knowledgeand
Understanding
Organizational
Context
Technical
Knowledge
CoreSkillsor
GenericSkills
NCFM
NISMCertification
Descriptiongivesashortsummaryoftheunitcontent.Thiswouldbehelpfultoanyone
searchingonadatabasetoverifythatthisistheappropriateOStheyarelookingfor.
KnowledgeandUnderstandingarestatementswhichtogetherspecifythetechnical,
generic,professionalandorganizationalspecificknowledgethatanindividualneedsin
ordertoperformtotherequiredstandard.
OrganizationalContextincludesthewaytheorganizationisstructuredandhowit
operates,includingtheextentofoperativeknowledgemanagershaveoftheirrelevant
areasofresponsibility.
TechnicalKnowledgeisthespecificknowledgeneededtoaccomplishspecificdesignated
responsibilities.
CoreSkillsorGenericSkillsareagroupofskillsthatarekeytolearningandworkingin
today'sworld.Theseskillsaretypicallyneededinanyworkenvironment.Inthecontextof
theOS,theseincludecommunicationrelatedskillsthatareapplicabletomostjobroles.
NationalStockExchangeofIndiaLimited's(NSEIL)CertificationinFinancialMarkets
(NCFM)
ProfessionalcertificationofferedbyNationalInstituteofSecuritiesMarkets(NISM)
BSC/N0201
PrepareforDealingOperations
--------------------------------------------------------------------------------------------------------------------------------------------
National Occupational
Standard
---------------------------------------------------------------------------------------------------------------------------------------
Overview
Topreparefordealingoperationsbeforethemarketsopenfortrading
BSC/N0201
PrepareforDealingOperations
NationalOccupationalStandard
UnitCode
UnitTitle
(Task)
Description
Scope
N0201
PrepareforDealingOperations
ThisOSunitisaboutpreparingfordealingoperationsbeforethemarketsopenfor
trading
Thisunit/taskcoversthefollowing:
Setupterminalforoperation
Updateandverifyclientlist
Developmarketknowledge/advisory
Performgeneral/administrativetasks
PerformanceCriteria(PC)w.r.t.theScope
Element
PerformanceCriteria
Tobecompetent,theuser/individualonthejobmustbeableto:
PC1. Setupthedealingterminalandlogintheiridentificationdetails
SetUpTerminalFor
Operation
PC2. Ensureallrequisitesoftwareisuploadedandrunningontheterminal
PC3. Resolveanyproblemswithsoftwareorterminalifnecessary
PC4. Receivelistofclientsfromsupervisor/onlineschedule/clientliaison
PC5. Updatenewclientdetailsintoinformationsystemfromlistgiven
UpdateAndVerify
ClientList
PC6. Contactsupervisorincaseofanymissinginformationregardingdetailstobe
updated
PC7. Verifyallexistingclientdetailsareavailableonthesystem
PC8. ContactITandTechnicalmaintenanceincaseofseveretechnicalissues
PC9. Reportalltechnicalandmanualerrorstoconcernedsupervisor/manager
BSC/N0201
PrepareforDealingOperations
PC10. Obtainmarketanalysisreportsonvarioussecuritiestradedfromresearchteam
orsecondarysourcesofinformation
DevelopMarket
Knowledge/
Advisory
PC11. Readreports/informationtodevelopkeyinsightsandunderstandingofthe
financialmarketsinaccordancewithorganizationalstandardsifrequired
PC12. Obtainmarketinsightsdevelopedbyfirm/organizationforsharingwithclients
PC13. Assistclientliaisonwithmarketinformation/firmbasedinsightsforthepurpose
ofreachingouttoclients
PC14. Respondtoclientqueriesrelatedtomarkettrendsifrequired
PC14. Preparedailyreportsofallerrorsencounteredduringsetupofterminaland
updateupdationofclientlist
PerformGeneral/
AdministrativeTasks
PC15. Prepareregularreportsofnumberofclientsservicedbydealeranddetailsof
thesame
PC16. Fillinformsfortechnicalmaintenanceandrepairsasrequiredbyorganizational
procedures
BSC/N0201
PrepareforDealingOperations
KnowledgeandUnderstanding(K)
A. Organizational
Context
(Knowledgeofthe
company/
organizationand
itsprocesses)
B.Technical
Knowledge
Theuser/individualonthejobneedstoknowandunderstand:
KA1. Typesofdocumentationintheorganizationandimportanceofthesame
KA2. Standardoperatingprocedureforsettingupterminal
KA3. Riskandimpactofnotfollowingorganizationalandindustryregulationsinset
upandoperationofterminal
KA4. Recordstobemaintainedandimplicationsofnonmaintenanceofthesame
KA5. Securityproceduresforhandlingsensitiveinformationincludingclientfinancial
data,markettransactionsetc.
KA6. Stockmarketregulationsandlaws
KA7. Rulesandregulationsoftradingfloor
KA8. Rolesofallcolleaguespartofthebroking/tradingprocess
KA9. Theprocedureinthecaseofaddressingcustomergrievances
KA10. Escalationmatrixforproblemsunresolved
KA11. Formatforpreparingreports
Theuser/individualonthejobneedstoknowandunderstand:
KB1. Typesofsecuritiesdealtwithincludingstocks,bondsetc
KB2. Controlsandprocessesforoperatingexchangeterminal
KB3. ITprocessestoraisequeriesandresolveminortechnicalproblems
KB4. Basicaccountingconceptsandprinciples
KB5. Basicunderstandingoffinancialmarkets
KB6. Methodsforcarryingoutsecondaryresearchtodevelopmarketinsights,if
required
Skills(S)
A. CoreSkills/
GenericSkills
WritingSkills
Theuser/individualonthejobneedstoknowandunderstandhowto:
SA1. Prepareconciseperiodicreportstobesubmittedtosupervisor/manager
SA2. Fillinformsfortechnicalmaintenanceetc.
ReadingSkills
Theuser/individualonthejobneedstoknowandunderstandhowto:
SA3. Readorganizationalandindustryregulationsandguidelines
SA4. Readclientdetailsfromlistreceivedandinputthesameintotheinformation
system
Integrity
Theuser/individualonthejobneedstoknowandunderstandhowto:
SA5. Maintainintegritywithrespecttocompanypropertyandequipment
BSC/N0201
PrepareforDealingOperations
OralCommunication(ListeningandSpeakingskills)
Theuser/individualonthejobneedstoknowandunderstandhowto:
SA6. Listentothecustomerstobeabletoofferinsightandadviceonsecurities
SA7. Communicateclearlywiththecustomerusinglanguagethathe/she
understands.
SA8. Communicatewithpeersandsupervisorswithprofessionalismtoworktowards
companyobjectives.
B. ProfessionalSkills DecisionMaking
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB1. Decideatwhatpricestobuy/sellforordersthataregivenbroadpricerangesor
minimum/maximumpricelimits
SB2. Coordinateorderstoensuremaximumvalueiscreatedfromtransactions
TimeManagement
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB3. Completeallpreparatorytasksbeforemarketsareopenfortrading
SB4. Prioritizeandexecutetasksinahighpressureenvironment
SB5. Balancemultipletasksandcompletethemwithinfixedtimelines
ProblemSolving
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB6. Addressproblemsarisingoutofeithertechnical,customeroradministration
relatedaspectsandescalatethoseunresolvedissuestoappropriatepersonnel
AnalyticalSkills
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB7. Assessclientsfinancialsandunderstandclientcapacitytobuy/sellsecurities
SB8. Developinsightsandanalyzetrendsfromindustryreports,secondarysources
formarketanalysesetc.
SB9. Breakdownandassimilatecomplexandhighvolumesofinformation
SB10. Payattentiontominutedetailstoeachandeverytask
MathematicalSkills
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB11. Performcomputationsquicklyandaccurately
SB12. Processlargenumericvaluesandinputthesameintotheinformationsystem
CriticalThinking
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB13. Consistentlyobtainfeedbackandimprovetheirperformance
SB14. Exercisejudgmentinunforeseensituationswhichpreservecompanyvaluesand
areinlinewithorganizationalguidelines
BSC/N0201
PrepareforDealingOperations
NOSCode
BSC/N0201
Credits(NVEQF/NVQF/NSQF)
[OPTIONAL]
TBD
Banking,Financial
Industry
ServicesandInsurance
(BFSI)
Versionnumber
.01
Draftedon
05/08/2013
IndustrySubsector
FinancialServices
Lastreviewedon
30/08/2013
Occupation
Broking/Trading
Nextreviewdate
01/03/2014
NOSVersionControl:
10
BSC/N0202
CarryOutDealingOperations
--------------------------------------------------------------------------------------------------------------------------------------------
National Occupational
Standard
---------------------------------------------------------------------------------------------------------------------------------------
Overview
11
BSC/N0202
CarryOutDealingOperations
Tocarryoutthedealingoperations.
NationalOccupationalStandard
UnitCode
UnitTitle
(Task)
Description
Scope
N0202
CarryOutDealingOperations
ThisOSunitisaboutcarryingoutthedealingtransactions
Thisunit/taskcoversthefollowing:
Receiveorderdetails
Executeorders
Communicateorderstatus
Developmarketknowledge/advisory
Performgeneral/administrativetasks
PerformanceCriteria(PC)w.r.t.theScope
Element
PerformanceCriteria
Tobecompetent,theuser/individualonthejobmustbeableto:
PC1. Receiveordersfromclientsviavariouscommunicationmodessuchas
telephone,onlinesystemorfromclientliaison
PC2. Carryoutclientidentityauthenticationbeforenotingorder
PC3. Obtainmandatoryorderdetailssuchasstocktype,volume,etc.andadditional
detailsifnecessary
PC4. Ensureclientaccountshavesufficientcredit/stockforbuy/selltransaction
ReceiveOrderDetails
PC5. Confirmreceiptoforderandinputthesameintotheinformation
system/orderfile
PC6. Determineexchangeonwhichtransactionistobeexecutedaccordingto
clientsinstruction/availabilityofstocketc.
PC7. Preparebuyandsellorderlistswithalldetailsfactoredinorsubmitorderfor
thesameintotheinformationsystem
PC8. Contactsupervisorincaseofanymissinginformationregardingdetails
requiredtocarryoutanorder
12
BSC/N0202
CarryOutDealingOperations
PC9. Bundleorscheduleordersaccordingtotimeline,companyoranyother
criteriaasapplicable
PC10. Ensureeachorder/transactioniswithinregulatorylimitsofvolumeandvalue,
ifany
PC11. Carryouttheordersbypunchinginbuy/sellordersatappropriateterminals
PC12. Reportordersthatcouldnotbeexecutedtosupervisor,appropriate
personnel,andclientifnecessary
ExecuteOrders
PC13. Ensuretotalordersexecutedarewithinvolumelimitssetbytheexchangeand
regulatoryauthorities
PC14. Determineappropriatesolutionforordersexecutedatvolumeslowerthan
instructedinaccordancewithcompanyprocedures
PC15. Ensuretimelyexecutionsofordersandreportanydelaysortechnicalissuesto
ITandmaintenanceteams
PC16. Reportalltechnicalandmanualerrorstoconcernedsupervisor/manager
CommunicateOrder
Status
PC17. Notifybackofficeorinputthestatusintotheterminalforeveryorder
executed/transactionperformed
PC18. Communicatetheorderstatustotheclientifnecessary
PC19. Obtainmarketanalysisreportsonvarioussecuritiestradedfromresearch
teamorsecondarysourcesofinformation
PC20. Readreports/informationtodevelopkeyinsightsandunderstandingofthe
financialmarketsinaccordancewithorganizationalstandards,ifrequired
PC21. Obtainmarketinsightsdevelopedbyfirm/organizationforsharingwithclients
DevelopMarket
Knowledge/Advisory
PC22. Assistclientliaisonwithmarketinformation/insightsforthepurposeof
reachingouttoclients
PC23. Respondtogeneralclientqueriesregardingmarketstatus,investments
accordingtoorganizationalstandards/insightsdevelopedbyfirm
PC24. Assistclientswithidentifyinginvestmentsifnecessary
PC25. Reachouttoclientsincaseofunanticipatedmarketriskornewinformation
regardingordersreceivedorpending,ifrequired
PC26. Preparedailyreportsofallerrorsencounteredduringoperationofterminal
PerformGeneral/
AdministrativeTasks
PC27. Prepareregularreportsonnumberofordersconvertedintoexecuted
transactions,numberofordersexecutedpartiallyandnumberofordersthat
haventbeenexecuted
PC28. Fillinformsfortechnicalmaintenanceandrepairsasrequiredby
organizationalprocedures
PC29. Fillinformsforanytransactionerrorsasrequiredbyorganizational
13
BSC/N0202
CarryOutDealingOperations
procedures
PC30. Adheretoriskandcomplianceproceduresasoutlinedbyorganizational
guidelines
KnowledgeandUnderstanding(K)
A. Organizational
Context
(Knowledgeofthe
company/
organizationand
itsprocesses)
B.Technical
Knowledge
Theuser/individualonthejobneedstoknowandunderstand:
KA1. Typesofdocumentationintheorganizationandimportanceofthesame
KA2. Standardoperatingprocedureforoperatingterminal
KA3. Riskandimpactofnotfollowingorganizationalandindustryregulationsin
operationofterminal
KA4. Recordstobemaintainedandimplicationsofnonmaintenanceofthesame
KA5. Securityproceduresforhandlingsensitiveinformationincludingclientfinancial
data,markettransactionsetc.
KA6. Stockmarketregulationsandlaws
KA7. Rulesandregulationsfordealers
KA8. Implicationsoferrorsmadeduringthedealingprocess
KA9. Procedureforbuyingandsellingsecuritiesdifferentexchanges
KA10. Rolesofallcolleaguespartofthebroking/tradingprocess
KA11. Theprocedureinthecaseofaddressingcustomergrievances
KA12. Escalationmatrixforproblemsunresolved
KA13. Formatforpreparingreports
Theuser/individualonthejobneedstoknowandunderstand:
KB1. Typesofsecuritiesdealtwithincludingstocks,bondsetc
KB2. Controlsandprocessesforoperatingexchangeterminal
KB3. Technicalprocedureandspecificationsrequiredtooperateatdifferent
exchanges
KB4. ITprocessestoraisequeriesandresolveminortechnicalproblems
KB5. Accountingconceptsandprinciplesandhowtointerpretthem
KB6. EconomicconceptssuchasGDPgrowth,macroeconomicindicatorsetc.
KB7. Financialmarketsandfactorsthatimpactthem
KB8. Factorsinfluencingpricesatwhichsecuritiesareboughtandsold
KB9. Methodsforcarryingoutsecondaryresearchtodevelopmarketinsights,if
required
Skills(S)
A. CoreSkills/
GenericSkills
WritingSkills
Theuser/individualonthejobneedstoknowandunderstandhowto:
SA1. Prepareconciseperiodicreportstobesubmittedtosupervisor/manager
SA2. Fillinformsfortechnicalmaintenanceetc.
SA3. Prepareorderlistsinaccordancewithclientordersreceived
14
BSC/N0202
CarryOutDealingOperations
SA4. Prepareorderstatusreports/notificationsifrequired
ReadingSkills
Theuser/individualonthejobneedstoknowandunderstandhowto:
SA5. Readandunderstandorganizationalandindustryregulations
SA6. Readordersfromorderlistsandcarryouttransactions
SA7. Readandassimilateinformationonterminaltocarryouttransactions
OralCommunication(ListeningandSpeakingskills)
Theuser/individualonthejobneedstoknowandunderstandhowto:
SA8. Listentotheclientsrequirements/queriescarefullyandofferinsightand
adviceonsecurities
SA9. Communicatewiththecustomersclearlyandeffectively
SA10. Communicatewithpeersandsupervisorsandmaintainprofessionalisminthe
businessenvironment
B. ProfessionalSkills
DecisionMaking
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB15. Decideatwhatpricestobuy/sellforordersthataregivenbroadpriceranges
orminimum/maximumpricelimits
SB1. Coordinateorderstoensuremaximumvalueiscreatedfromtransactions
TimeManagement
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB2. Prioritizeandexecutetasksinahighpressureenvironment
SB3. Balancemultipletasksandcompletethemwithinfixedtimelines
15
BSC/N0202
CarryOutDealingOperations
ProblemSolving
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB4. Addressproblemsarisingoutofeithertechnical,customeroradministration
relatedaspectsandescalatethoseunresolvedissuestoappropriatepersonnel
AnalyticalThinking
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB5. Assessclientsfinancialsandunderstandclientcapacitytobuy/sellsecurities
SB6. Developinsightsandanalyzetrendsfromindustryreports,secondarysources
formarketanalysesetc.
SB7. Breakdownandassimilatecomplexandhighvolumesofinformation
SB8. Payattentiontominutedetailswhileperformingeachandeverytask
MathematicalSkills
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB9. Processlargenumericvaluesandinputthesameintotheinformationsystem
SB10. Performcomputationsquicklyandaccurately
CriticalThinking
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB11. Consistentlyobtainfeedbackandimprovetheirperformance
SB12. Exercisejudgmentinunforeseensituationswhichpreservecompanyvalues
andareinlinewithorganizationalguidelines
Integrity
Theuser/individualonthejobneedstoknowandunderstandhowto:
SB13. Maintainintegritywithrespecttocompanytime,propertyandequipment
SB14. Maintainintegritywithrespecttosensitiveclientinformation
16
BSC/N0202
CarryOutDealingOperations
NOSCode
BSC/N0202
Credits(NVEQF/NVQF/NSQF)
[OPTIONAL]
TBD
Banking,Financial
Industry
ServicesandInsurance
(BFSI)
Versionnumber
.01
Draftedon
05/08/2013
IndustrySubsector
FinancialServices
Lastreviewedon
30/08/2013
Occupation
Broking/Trading
Nextreviewdate
01/03/2014
NOSVersionControl:
17