COURSE INFORMATION FOR CURRENT

SEMESTER/TERM

Academic Session

2016/2017

Semester/Term

Course Code

ESGC6357

Course Title

Statistical Methods for Quality Management

Credit

Medium of Instruction

English

Course Pre-requisite(s)/
Minimum Requirement(s)

ESGC6110/6120 Statistical Methods

Main Reference

1. Montgomery, D.C. (2013), Introduction to Statistical Quality Control.

John Wiley & Sons Inc. 7th Edition.
2. Evans, J. R., & Lindsay, W. M. (2010). The Management and
Control of Quality: South-Western Cengage Learning. 8th Ed.
3. Ryan, T. P. (2011). Statistical Methods for Quality Improvement
John Wiley & Sons Inc. 3th Edition.
4. Yang, K., & Trewn, J. (2004). Multivariate Statistical Methods in
Quality Management. New York: McGraw Hill.

Teaching Materials/ Equipment

Lecture Notes, textbook, LCD, computer and JMP of SAS software

Learning Strategies

Lectures, tutorials and computer lab sessions

Student Learning Time

122 hours
Face to face: 38 hours
(lecture and lab session/ tutorial)
Guided learning: 35 hours
(preparation for lab sessions/tutorials, assignment and group
discussion- project paper)
Independent learning: 45 hours
(preparation for lectures, class test, lab test, presentation and final
examination)
Assessment: 4 hours
(class test, lab test, presentation and final examination)

Soft Skills

Communication Skill: CS1 to CS4

Critical Thinking and Problem Solving Skill: CT1 to CT3,
Teamwork Skill: TS1 and TS2
Life Long Learning and Information Management: LL1 and LL2

Lecturer
Room/ Telephone/e-mail

Muzalwana Bt Abdul Talib

E3/ 79673764/ wana_am@um.edu.my

Lecture Session:
Day/Time/Venue
Tutorial/Practical Session:
Day/Time/ Venue

Wednesday/ 6.15 9.15 pm

G2 & G3 Computer Lab

Important Dates

Lab Test: 05/12/2016 ; Online Quiz: 31/10/2016

Final Examination:

UM-PT01-PK03-BR004(BI)-S04

COURSE INFORMATION FOR CURRENT

SEMESTER/TERM
Teaching Schedule
Week

Lecture/Tutorial/Assignment Topic

1
06/09/2016

Introduction to Quality and its Importance

Quality Concept & Definition, Quality Management
Framework, Continuous Improvement

2
13/09/2016

Role of Statistical Methodology

Quality Improvement through Statistical Thinking, Variations &
Data; Inferences about Quality Characteristics: Sampling
Distribution, Statistical Inferences

References/Teaching
Materials/Equipment
Chap. 1: Evans &
Lindsay (2010)
Chap. 11: Evans &
Lindsay (2010)
Chap. 2 & 3: Montgomery
(2013)

Basic Methods of Statistical Process Control

Stem-and-leaf plot, Box-plot, Histograms, Pareto Analysis,
Check Sheets, Cause-and-Effect Diagram, Scatter Diagram
Individual Assignment Question Release

Chap. 5: Montgomery
(2013)

4
27/09/2016

Control chart
Basic Principles, Choice of Control Limits, Sample Size and
Sampling, Rational Subgrouping, Phases of Control Charts,
Analysis of Control Charts

Chap. 5: Montgomery
(2013)

5
04/10/2016

Control Charts for Variables

Shewhart Control Chart: X-bar Chart and R Chart, s Chart

Chap. 6: Montgomery
(2013)

6
11/10/2016

Control Charts for Attributes

Control Chart for Fraction Nonconforming, Control Charts for
Non-Conformities; p Chart and np Chart

Chap. 6: Montgomery
(2013)

7
18/10/2016

Control Charts for Attributes

Control Chart for Control Charts for Non-Conformities, u Chart
and c Chart
Project Paper Question Release

Chap. 6: Montgomery
(2013)

8
31/10/2016

Multivariate Statistical Methods

Visual Presentation; PCA and Factor Analysis
Individual Assignment Due
Online Quiz

3
20/09/2016

9
07/11/2016
10
14/11/2016
11
21/11/2016

Lecture Notes

Multivariate Control Chart:

Hotellings T2 Chart

Chap. 7: Montgomery
(2013)
Chap. 2 & 9: Yang &
Trewn (2004)

Multivariate Control Chart

Exponentially Weighted Moving Average (EWMA)

Chap. 11: Montgomery

(2013)

Multivariate Control Chart

Cumulative Sum Chart (CUSUM) Control Chart

Chap. 11: Montgomery

(2013)

12
28/11/2016

Principles of Six Sigma: Define-Measure-Analysis-ImproveControl (DMAIC) Methodology

Operating Characteristic Function, Average Run Length

13
05/12/2016

Statistical Quality Control in Services

Lab test

14
12/12/2016

Project Paper Due

Student Presentation

UM-PT01-PK03-BR004(BI)-S04

Chap. 10: Evans &

Lindsay (2010)
Lecture Notes
Lecture Notes

COURSE INFORMATION FOR CURRENT

SEMESTER/TERM

UM-PT01-PK03-BR004(BI)-S04