TABLE OF CONTENTS

UNIT I...........................................................................................................................
INTRODUCTION .........................................................................................................
1.1.

An Introduction to Knowledge Management .........................................................

1.1.1.

Involvement................................................................................................

1.1.2.

Central Themes ..........................................................................................

1.1.3.

KMS Business Cases ..................................................................................

1.1.4.

Knowledge Management Model ...................................................................

1.1.5.

Why Knowledge Management? ....................................................................

1.1.6.

Types of Knowledge....................................................................................

1.2.

Foundations of knowledge management..............................................................

1.2.1.

Knowledge Creation and Capture .................................................................

1.2.2.

Knowledge Sharing and Enrichment .............................................................

1.2.3.

Information Storage and Retrieval ................................................................

1.2.4.

Knowledge Dissemination............................................................................

1.3.

Cultural issues ..................................................................................................

1.4.

Technology applications organizational concepts and processes ...........................

1.5.

Management aspects ........................................................................................

1.5.1.

Need to manage knowledge ........................................................................

1.5.2.

Relationship building among Customer and Management...............................

1.6.

Decision support systems ..................................................................................

1.7.

The Evolution of Knowledge management ...........................................................

1.7.1.

The Dam: Intellectual Capital .......................................................................

1.7.2.

Knowledge Management-The Portmanteau Term ..........................................

1.7.3.

The Knowledge Management Progression ....................................................

1.7.4.

Knowledge Management Themes ................................................................

1.7.5.

Tech Knowledge .........................................................................................

1.8.

From Information Management to Knowledge Management ..................................

1.8.1.

Information-Processing Paradigm of Knowledge Management ........................

1.8.2.

New Organizational Environments and Changing Knowledge Needs ...............

1.8.3.

HI-TECH Hidebound" Knowledge Management ............................................

1.8.4.

Beyond HI-TECH Hidebound Knowledge Management Systems ..................

1.8.5.

Proposed Model of Knowledge Management.................................................

1.8.6.

Key Characteristics of the Proposed Model ...................................................

1.8.7.

Creative Chaos Through Organizational Vision ..............................................

1.8.8.

Toward Knowledge Management that Wakes Sense ......................................

1.9.

Key Challenges Facing the Evolution of Knowledge Management .........................

1.9.1.

Issues that Need to be Addressed ................................................................

1.9.2.

Identifying Key Knowledge Drivers ...............................................................

1.9.3.

Rewards and Recognition ............................................................................

1.9.4.

Support of Senior Management ....................................................................

1.9.5.

Placing a Value on Snared Knowledge .........................................................

1.10. Ethics for Knowledge Management .....................................................................

1.10.1. Normative Ethical Theory as a Decision Tool.................................................
1.10.2. Ethics as Discernment.................................................................................
1.10.3. Learning to see the Web..............................................................................
1.10.4. Metaphors of Knowledge Management .........................................................

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UNIT II..........................................................................................................................
CREATING THE CULTURE OF LEARNING AND KNOWLEDGE SHARING .............
2.1

Organization and Knowledge Management ..........................................................

2.1.1

Knowledge Management .............................................................................

2.1.2

ORGANIZING TO KNOW, ORGANIZING TO LEARN ....................................

2.2

Building the Learning Organization......................................................................

2.2.1

WHAT IS A LEARNING ORGANIZATION? ...................................................

2.2.2

WHY THE NEED FOR THE LEARNING ORGANIZATION? ...........................

2.2.3

LEARNING THEORY BEHIND THE LEARNING ORGANIZATION ..................

2.2.4

KEY CHARACTERISTICS OF A LEARNING ORGANIZATION .......................

2.3

Knowledge Markets: Cooperation among Distributed Technical Specialists ............

2.3.1

THE IMPORTANCE OF KNOWLEDGE MARKETS IN A DISTRIBUTED ENVIRONMENT .....

2.3.2

KNOWLEDGE MANAGEMENT, EXCHANGE THEORY, AND WORK CULTURE..................

2.3.3

CONDUCTING THE RESEARCH ................................................................

2.3.4

THE KNOWLEDGE MARKET CULTURE OF THE DTS .................................

2.3.5

Physical Distance Between Each DTS ..........................................................

2.3.6

Knowledge Sharing Behaviour on the Listserv and During Meetings ................

2.4

Tacit Knowledge and Quality Assurance ..............................................................

2.4.1

The Knowledge beyond CINCINNATI ...........................................................

2.4.2

Definition and Definitional Issues ..................................................................

2.4.3

Significant Definitional Characteristics ..........................................................

2.4.4

Researcher knowledge and Practitioner realities ............................................

2.4.5

Insourcing the SUN LIBRARY ......................................................................

2.4.6

Bridging the Theory and Practice divide ........................................................

2.4.7

Improving reference effectiveness in MARYLAND..........................................

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UNIT III.........................................................................................................................
KNOWLEDGE MANAGEMENT-THE TOOLS..............................................................
3.1

Telecommunications and Networks in Knowledge Management ............................

3.1.1

THE INTERNET .........................................................................................

3.1.2

HTML, DYNAMIC HTML, AND XML .............................................................

3.1.3

TCP/IP (TRANSMISSION CONTROL PROTOCOL / INTERNET PROTOCOL)

3.1.4

INTRANET .................................................................................................

3.1.5

NETWORK SUPPORT STRUCTURES ........................................................

3.2

Internet Search Engines and Knowledge Management .........................................

3.2.1

Use of Search Engines ................................................................................

3.2.2

WORLD WIDE WEB SEARCH ENGINES .....................................................

3.2.3

DOMAINS ..................................................................................................

3.2.4

Other Searching Destinations ......................................................................

3.2.5

NATURAL LANGUAGE SEARCHING ..........................................................

3.3

Information Technology in Support of Knowledge Management .............................

3.3.1

Information Technology support for managing Explicit Knowledge ...................

3.3.2

IT for Codification and Organization of Explicit Knowledge ..............................

3.3.3

RDBMSs ....................................................................................................

3.3.4

Information Technology for Accessing Explicit Knowledge ..............................

3.3.5

IT for Using or Applying Knowledge ..............................................................

3.3.6

Information Technology support for Management of TACIT Knowledge ...........

3.3.7

Challenges for Planning Information Technology in Support of Knowledge Management ........

3.4

Knowledge Management and Vocabulary Control ................................................

3.4.1

Controlled Vocabulary .................................................................................

3.4.2

Formats for Controlled Vocabulary ...............................................................

3.4.3

A Model for a Knowledge Management THESAURUS ...................................

3.4.4
3.5

BEHAVIOR ................................................................................................

Information Mapping in Information Retrieval .......................................................

3.5.1

Making JAVA-Animated citation MAPS .........................................................

3.5.2

STATISTICAL ANALYSIS OF THE JAVA-ANIMATED CITATION MAP SERIES ...................

3.6

Information Coding in the Internet Environment ....................................................

3.6.1

Data Compression ......................................................................................

3.6.2

CRYPTOGRAPHY ......................................................................................

3.7

Repackaging Information ...................................................................................

3.7.1

Purpose and Goals of Repackaging .............................................................

3.7.2

Repackaging at the Conceptual Level ...........................................................

3.7.3

Repackaging at the Physical Level ...............................................................

3.7.4

TYPES OF REPACKAGING SERVICES.......................................................

3.7.5

Task, Goals, and Information Use Characteristics of the Client .......................

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UNIT IV ........................................................................................................................
KNOWLEDGEMANAGEMENT-APPLICATION ...........................................................
4.1

Components of a Knowledge Strategy.................................................................

4.1.1

Articulated Business Strategy and Objectives ................................................

4.1.2

Business Issues..........................................................................................

4.1.3

Eternal Strategy Formulation........................................................................

4.2

Case Studies: From Library to Knowledge Center ................................................

4.2.1

Library / Librarian Virtual Service / Project CKO and Knowledge Partner......

4.2.2

Provide External or Internal Information Best Information with perspective ...

4.2.3

Technology InfoCenter's value proposition and key Marketing Messages .........

4.2.4

Charge by Information Type Measure Value..............................................

4.2.5

Segregated Integrated with Other Knowledge Mnagers and Experts ...........

4.2.6
No Career Development Model within Organization A Career Development Model defined
within Organization ..................................................................................................
4.3

Knowledge Management in the Health Sciences ..................................................

4.3.1

Defining Knowledge Management in the Corporate Setting .............................

4.3.2

Defining Knowledge Management in the Health Sciences ...............................

4.3.3

Knowledge Management tools in Medicine ....................................................

4.3.4

Enhancements to MEDLARS / MEDLINE ......................................................

4.3.5

Evidence - Based Medicine (EBM) ...............................................................

4.4

Knowledge Management in Developing Countries ................................................

4.4.1

The Country Viewpoint ................................................................................

4.4.2

Knowledge Management and Developing Countries ......................................

4.4.3

Knowledge Management Business Cases.....................................................

4.4.4

Developing countries in summary .................................................................

4.4.5

The Funders perspective on Knowledge Management in Developing Countries ....................

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UNIT V .........................................................................................................................
FUTURE TRENDS AND CASE STUDIES ...................................................................
5.1 Advanced topics and case studies in knowledge management ...................................
5.1.1 Knowledge Creation and Transfer - From Teams to the Whole Organization .........
5.1.2 Information Technologies for Knowledge Management .......................................
5.2 Development of a knowledge management map/plan that is integrated with an organization's
strategic and business plan ..........................................................................................
5.2.1

The Strategic Management of Knowledge .....................................................

5.2.2

A Need for a New Strategic Framework ........................................................

5.2.3

A New Strategic Framework ........................................................................

5.2.4
Core Knowledge Activities for Strategic Management of Knowledge-based Competence of a
Corporation .............................................................................................................
5.3 A case study on Corporate Memories for supporting various aspects in the process life-cycles of an
organization. ...............................................................................................................
5.3.1
Knowledge Management in Swedish Corporations: The Value of Information and Information
Services: .................................................................................................................
5.3.2

The Role of a Corporate Library ...................................................................

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