Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
feedback that comes from all around the employee. The feedback would come from
subordinates, peers and super ordinates in the organizational hierarchy, as well as a selfassessment.
Ambiguity Tolerance: Extent to which individual are threatened by or have difficulty coping
with situations that are ambiguous; changing rapidly or unpredictably; information is
inadequate; or where complexity exits.
Assessment centres: A set of performance simulation tests designed to evaluate a candidates
managerial potential.
Attrition: The gradual reduction of the size of a work force that occurs when personnel lost
through retirement or resignation are not replaced
Baby Boomers: A baby boomer is someone who was born during the period of increased
birth rates when economic prosperity arose in many countries following World War II. In the
United States, the term is commonly used to refer to the generation which demographic
popularizers have identified with birth years from the span 1946 to 1964.
Balanced Business Score Cards: A method of measuring and managing business
performance, presenting a balanced view of financial and operational perspectives to
accelerate the management process.
Bargaining Zone: In any negotiation, the maximum amount that a buyer will pay for a good,
service, or other legal entitlement is called his "reservation point" or, if the deal being
negotiated is a monetary transaction, his "reservation price" (RP). The minimum amount that
a seller would accept for that item is her RP If the buyer's RP is higher than the seller's, the
distance between the two points is called the "bargaining zone.
Barriers of Communication : (1) Wrong choice of medium, (2) Physical barriers: (a) noise,
(b) time and distance, (3) Semantic barriers: (a) Interpretation of words,(b) Bypassed
instructions,(c) denotations and connotations, (4) Different comprehension of reality: (a)
abstracting,(b) slanting,(c)inferring,(5) Socio-Psychological barriers: (a) attitudes and
opinions,(b) emotions,(c) closed mind, (d) status-consciousness,(e) the source of
communication,(f) inattentiveness,(g) faulty transmission,(h) poor retention,(i) unsolicited
communication.
BARS : (Behaviourally Anchored Rating Scale)An appraisal method that aims at combining
the benefits of narrative critical incidents and quantified ratings by anchoring a quantified
scale with specific narrative examples of good and poor performance.
Behaviour Modelling : A training technique in which trainees are first shown good
management techniques in a film and then asked to play roles in a simulated situation, and
are then given feedback and praise by their supervisor.
Delphi Technique: Delphi technique is to elicit information and judgments from participants
to facilitate problem-solving, planning, and decision-making. It does so without physically
assembling the contributors.
Eustress: Eustress can be defined as a pleasant or curative stress. Eustress is the amount of
positive energy that motivates, excites and moves you to achieve something. It's the opposite
of distress.
Empowerment: Putting employees in charge of what they do.
EEO: (Equal Employment Opportunity) Where all personnel activities are conducted so as to
assure equal access in all phases of the employment process. Employment decisions are based
solely on the individual merit and fitness of applicants and employees related to specific jobs,
without regard to race, color, religion, sex, age, national origin, handicapping conditions,
marital status or criminal record
Expertise Power: Influence based on special skills or knowledge
Exit Management: The term exit management is defined as anticipating the needs of people
in the organisation
Flexi Time working : Employees work during a common core time period each day but
have discretion in forming their total workday from a flexible set of hours outside the core.
Gain sharing Plans: An incentive plan that engages employees in a common effort to
achieve productivity objectives and share the gains.
Generation X: The term Generation X is now popularly associated with the people born
between the early to mid-1960s and the early 1980s, although this is disputed. Generation X
has also been described as a generation consisting of those people whose teen years were
touched by the 1980s, although many who are considered part of this genration had their
teenage years stretching into the 1990s.
Generation Y: Generation Y is generally considered to be the last generation of Americans
wholly born in the 20th century, whose birth years have now concluded. Using the broadest
definition commonly cited, Generation Y currently includes
Americans in their mid and early 20s, teenagers, and children over the age of 5
Glass Ceiling Effect: Glass ceiling effects implies that gender (or other) disadvantages are
stronger at the top of the hierarchy than at lower levels and that these disadvantages become
worse later in a person's career
Golden Offering :
Grapevine: The organizations informal communication network.
3