Faculty of Technology Management and Business

Bachelors Degree in Real Estate Management (with Honors)

Title: Measuring a level of Users Satisfaction for Teaching and Learning Facilities Provision at the Lecture Halls Complex,
block G3; University Tun Hussein Onn Malaysia.
Objective: To identify the users satisfaction for teaching and learning facilities provision at the Lecture Halls Complex.
Limitation: Respondents only can be those students/ lecturer that having classes at Lecture Halls Complex.
This questionnaire consists of three parts which are Section A, B and C. Please provide appropriate and relevant information for your
demographic information in Section A; your satisfaction on lecture hall and room in Section B, and your response from the
satisfaction in term of the availability of the facilities in Section C. This questionnaire might take you about 5-10 minutes to complete.
We assure you that all the answers you have provided to us will be kept PRIVATE and CONFIDENTIAL and used solely for academic
purposes only. Thank you for your participation. I truly appreciate your time and cooperation.
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Section A:
The following questions refer to the demographic profile of the respondent. Please provide the appropriate information by placing a ( /
) in the bracket provided to you.
1. Car park shopping complex that refer to answer this questionnaire

CS
JBCC
KSL
Skudai Parade
Sutera Mall
Jusco Tebrau City
Plaza Pelangi
Plaza Sentosa
Holiday Plaza
Plaza Angsana
Jusco Bukit Indah
Tasek Central
Jusco Taman U
U Mall
Danga City Mall

Section B:
Evaluation Criteria on factor affecting users perception in car park system shopping complex.

The following statements relate to your feelings about your satisfaction based on the facilities and services provided in Lecture Halls
Complex, Block G3; UTHM. Please choose your answer according to the comparison scale in Table 1

Intensity of Importance
1
3

Definition
Equal importance
Moderate importance

Strong importance

Very strong or demonstrated importance

Extreme importance

2,4,6,8
Intermediate values
Table 1: Comparison Scale (Adopted from Saaty, 2001)

Explanation
Two elements contribute equally to the objective
Experience and judgment slightly favour one elemet over
another
Experience and judgment strongly favour one element over
another
An activity is favoured very strongly over another, its
dominance demonstrated in practice
The evidence favouring one activity over another is of the
highest possible order of affirmation
Used to compromise between two judgments

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Part B: Please select the amount of weight of importance of each criteria in the lecture hall/room that you choose more or
equal to the other.
Criteria
Presentation
Presentation
Presentation
Functionality
Functionality
Services

9
9
9
9
9
9

8
8
8
8
8
8

7
7
7
7
7
7

6
6
6
6
6
6

5
5
5
5
5
5

4
4
4
4
4
4

3
3
3
3
3
3

2
2
2
2
2
2

Weight
1
1
1
1
1
1

2
2
2
2
2
2

3
3
3
3
3
3

4
4
4
4
4
4

5
5
5
5
5
5

6
6
6
6
6
6

7
7
7
7
7
7

8
8
8
8
8
8

9
9
9
9
9
9

Criteria
Functionality
Services
Amenities
Services
Amenities
Anilities

Part B1 (Presentation) - Please select the number of weights the importance of each sub-criteria on the factor affecting users
satisfaction.
Criteria

Weight

Criteria
Room Size/

Internal Design

Seating

Internal Design
Room Size/

Arrangement
Ceiling Height

Seating

Ceiling Height

Arrangement
Part B2 (Functionality) - Please select the number of weights the importance of each sub-criteria on the factor affecting users
satisfaction.
Criteria87
Lighting

Weight
2
1
2

Criteria
Air-Conditional

Lighting

Air-Conditional

LCD Projector
and Speaker
LCD Projector
and Speaker

Part B3 (Services) - Please select the number of weights the importance of each sub-criteria on the factor affecting users
satisfaction.
Criteria
Technical
Support
Technical
Support
Cleaning

Weight

Criteria

Cleaning

Education

Education

Part B4 (Amenities) - Please select the number of weights the importance of each sub-criteria on the factor affecting users
satisfaction.
Criteria
Lighting

Lighting

Air-Conditional

88

Weight
2
1
2

Criteria
Air-Conditional
LCD Projector
and Speaker
LCD Projector
and Speaker

89

Section C:
The following statements reflect your satisfaction based of the facilities and services provided in Lecture Halls Complex, Block G3;
UTHM in term of the condition of the facilities. Please show the extent to which you believe this Lecture Halls Complex has the
feature describe in the statement. Here, we are interested in a number from 0 to 3 that shows your perception towards Lecture Halls
Complex and the definition of each score is stated below.

Table 2: Scale to determine lecture hall/room quality indices (Adopted from Saaty, 2001)

SCORE

DEFINITION

EXPLAINATION

0
1
2
3

NONE
POOR
AVERAGE
EXCELLENCE

NOT APPLICABLE
BELOW AVERAGE
AVERAGE
ABOVE AVERAGE

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Criteria
None
Presentation
Internal Design
Room Size/ Seating Arrangement
Ceiling Height
Functionality
Lighting
Air-Conditional
LCD Projector and Speaker
Services
Technical Support
Cleaning
Education
Amenities
Wi-Fi
Availability and Distance to Toilet
Variability of Caf food

Quality Score of Lecture Halls Complex

Poor
Average

Excellence

0
0
0

1
1
1

2
2
2

3
3
3

0
0
0

1
1
1

2
2
2

3
3
3

0
0
0

1
1
1

2
2
2

3
3
3

0
0
0

1
1
1

2
2
2

3
3
3

Thank you for your cooperation.

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