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Five Fundamental
Data Quality Practices
W H I T E PA P E R :
INTRODUCTION
DATA QUALITY MANAGEMENT INCORPORATES A VIRTUOUS CYCLE IN WHICH CONTINUOUS ANALYSIS, OBSERVATION, AND
IMPROVEMENT LEAD TO OVERALL IMPROVEMENT IN THE QUALITY OF ORGANIZATIONAL INFORMATION ACROSS THE BOARD. THE RESULTS
OF EACH ITERATION CAN IMPROVE THE VALUE OF AN ORGANIZATIONS DATA ASSET AND THE WAYS THAT DATA ASSET SUPPORTS THE
ACHIEVEMENT OF BUSINESS OBJECTIVES.
THIS CYCLE TURNS ON THE EXECUTION OF FIVE FUNDAMENTAL DATA QUALITY MANAGEMENT PRACTICES, WHICH ARE ULTIMATELY
IMPLEMENTED USING A COMBINATION OF CORE DATA SERVICES. THOSE PRACTICES ARE:
DATA QUALITY ASSESSMENT
DATA QUALITY MEASUREMENT
INTEGRATING DATA QUALITY INTO THE APPLICATION INFRASTRUCTURE
OPERATIONAL DATA QUALITY IMPROVEMENT
DATA QUALITY INCIDENT MANAGEMENT
BY ENABLING REPEATABLE PROCESSES FOR MANAGING THE OBSERVANCE OF DATA QUALITY EXPECTATIONS, THESE PRACTICES PROVIDE
A SOLID FOUNDATION FOR ENTERPRISE DATA QUALITY MANAGEMENT. THIS PAPER DESCRIBES THESE PRACTICES AND THEN LOOKS AT
THE CORE DATA SERVICES UPON WHICH THESE PRACTICES RELY. EACH SECTION WILL PROVIDE AN OVERVIEW OF THE PRACTICE AND
REVIEW PROCESSES THAT ARE USED TO ACHIEVE THE DESIRED PRACTICES OBJECTIVES. BY COMBINING GOOD DATA MANAGEMENT
PRACTICES WITH THE RIGHT TECHNOLOGY PLATFORM, AN ORGANIZATION CAN FULLY INCORPORATE DATA QUALITY INTO THE
ENTERPRISE ARCHITECTURE.
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thresholds, supported by
management;
5
4
Inspect, monitor,
and remediate when
quality of data is not
acceptable.
2
3
Define business-related
data quality rules, perform
measurements, and set
performance targets.
the data quality practitioner can determine the costeffectiveness, feasibility, and speed of any proposed data
quality improvement. Understanding the impacts of data
flaws within the context of the business helps provides a
yardstick to measure and prioritize emergent data issues.
As an example, there may be some suspicion of increased
mailing and shipping costs due to inaccurate or invalid
addresses. This suspicion may be introduced by a
if there are any links between the data errors and any
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functional needs.
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altogether!
specification.
acceptable quality.
the fly.
similar concepts,
requirements.
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variant results.
Process Remediation Despite the existence of a
the right sets of skills with the most appropriate tools, and
the staff members who are to take part in the program need
of any errors.
such as:
10
correction.
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Pitney Bowes Software is a wholly-owned subsidiary of Pitney Bowes Inc. Pitney Bowes, the Corporate logo, Spectrum
and AddressNow are [registered] trademarks of Pitney Bowes Inc. or a subsidiary. All other trademarks are the property
of their respective owners. 2012 Pitney Bowes Software, Inc. All rights reserved.
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