Ernesto P.

Gonzalez
PO Box 267482 Weston, FL 33326 ♦ (954) 599-4698 / (787) 245-1775 ♦ ernestopg23@yahoo.com

Summary of Qualifications
Highly motivated and results-oriented professional with exceptional leadership and
communication skills. Proven ability to manage projects and cultivate productive
relationships with key decision makers to achieve company goals.

Professional Experience
Starbucks Coffee Puerto Rico – San Juan, Puerto Rico
July 2007 – June 2010
 District Manager
Responsible for managing the overall operation and financial performance of the
district’s stores, developing the store management talent, overseeing the district’s store
management workforce, making management staffing decisions, ensuring district-wide
customer satisfaction and product quality, and managing safety and security within the
district.
• Plan, identify, communicate and delegate key responsibilities and practices to the
store management team to ensure smooth flow of operations within the district.
• Constantly review store environments and key business indicators within the district
to identify problems, concerns and opportunities for improvement in order to provide
coaching to the store management team to take action and achieve operational
goals.
• Develop strategic and operational plans for the workgroup, managing execution and
measuring results.
• Identify and address trends and issues in district performance. Provide functional
expertise and execute functional responsibilities.
• Provide feedback, coaching and developmental opportunities to partners (employees)
and build effective teams.

Sol Melia Vacation Club – San Juan, Puerto Rico

July 2006 – July 2007
 Vacation Club Resort Manager
• Responsible for the day to day management of Member Services and Quality
Assurance Departments, including local Operations functions, with a constant goal of
providing the highest level of service to SMVC members and supporting the local
Sales operations.
• Recruiting and training focusing on optimizing services, and anticipating guest needs
in order to provide an exceptional experience.
• Coordinated and monitored the progress of the construction and furnishing of the
new villa building. Successfully opened the first twenty-seven villas of the Sol Melia
Vacation Club in Puerto Rico.

Orange County Public Schools - Orlando, Florida

January 2006 – June 2006
 Food & Nutrition Services Administrator
• Responsible for the development and implementation of the District food service
program, providing expertise in the areas of staffing, meal planning, purchasing,
sanitation, equipment use and care, financial planning, in-service employee and
manager training, and Federal, State and County regulations.
 • Responsible for overseeing over 30 school cafeterias and their respective food
service employees throughout the district. Ensure the efficient operation and
management of schools food services and provide technical assistance as needed.
• Work with and through ad hoc groups of people to clarify specific problems, develop
effective solutions, create systems for monitoring the effectiveness of those
solutions, and provide clients with a thorough understanding of how to implement
those solutions effectively and efficiently.

Walt Disney World – Orlando, Florida

2000 - 2006
Magic Kingdom Park
 Area Restaurant Manager (TA) - Columbia Harbour House Rest.
• Coach, develop and lead all levels of employees (leaders and front line) to provide
excellent Guest and Cast Service while meeting the Company’s financial objectives.
• Monthly P&L presentations to the Park Food & Beverage Operations Manager to
analyze and share opportunities. Ensure the financial obligations are met and
communicate our team of our successes and opportunities to take action on those
opportunities.
• Set goals and objectives with the RGSM’s. Follow up on their responsibilities and
celebrate the team achievements on goals. If not achieved, share reasons, resources
and partnership so they can learn and at the same time develop self-confidence.
• With the assistance of our chefs, developed and updated our menus to stay up to
date with market trend and exceed guest expectations.
• Ensure our department was in compliance with all the Food Safety regulations.

 Restaurant Guest Service Manager (RGSM) - Pecos Bill’s Café, Liberty Tree
Tavern & Main Street North Foods (Plaza Restaurant, Casey’s Corner, Bakery
Shop and Ice Cream Parlour)
• Monitor and ensure excellent food presentation and quality.
• Constantly supervise and coach over 150 front line employees. Reinforcing their
strong skills areas and encouraging the improvement of their performance and
opportunities helping them reach their potential.
• Inspect locations on a daily basis to ensure HACCP compliance.

TRICON Restaurants - Orlando, Florida & San Juan, Puerto Rico

1997 - 2000
 Restaurant General Manager - Taco Bell
• Earned Taco Bell “Best RGM” Award for the first quarter of 1999 for highest profit
margin, mystery shopper scores and also lowest turnover.
• Supervise and ensure store’s food quality, store’s customer service, and speed of
service.
• Keep the right levels of inventory by daily counts and accurate purchasing.
• Recruit, hire, supervise, schedule and motivate a staff of up to 50 employees.

Education
Inter American University - San Juan, PR
1990 - 1996
• B.A., Business Administration

Skills
• Bilingual: English and Spanish
• Computer skills: Microsoft Outlook, Word, Excel & PowerPoint
• Strong operational skills in a customer-service environment
• Organizational and planning skills
• Ability to independently manage the overall operations of multiple stores
• Knowledge of the retail and restaurant industry operations