Abhishek Shukla

Mobile: +91-9582798366 ~ email:abhishekshuklaoscorp@gmail.com

PROFESSIONAL SYNOPSIS
More than 9 years of enriched experience in various Telecom domains Managed Service
[MS] Operation, Process Transition/Enhancement, Incident Management, SLA/ KPI/ OPI
improvement and Event Analysis.Having exposure to work with different Global customers
from different continents since 2010. My objective is to strive for my own excellence as well
as excellence of the organization. I have continuously adapted to the needs of exciting new
challenges in Operations and demonstrated abilities in identifying & implementing
strategies for augmenting business.
PROFESSIONAL EXPERIENCE

GNOC Manager on duty at Tech Mahindra Limited- Pune from May 2016 Till date
Client-: European Client (BASE- Belgium)
Technology: RAN/CORE/TXN/MPBN/INFRA
Assignment Details:

To lead day-to-day operations and entire network infrastructure.

To ensure effective & efficient Surveillance / L1 Fault Management & Preventive
Maintenance of entire Network for all domains (RAN, MPBN, Core, Transmission, IN,
VAS and Infra).
To ensure compliance to Trouble Ticket Management / Event Management KPI / SLA
fulfillment.
People Management to ensure the team is motivated and efficient towards work.
Ensuring error free delivery to customer.
Network Availability management for the Customers network through hourly
availability reports and dashboards.
Analysis of daily outages and preparing After Action Report for Critical incidents.
Ensure Compliance for Operations OPIs/KPIs.
Participation in Daily Governance meetings with customer on operational
performance reviews.
To initiate and drive improvement plans to correct operational deviations towards a
specific WLA.
To participate in Recruitment Interviews of selection of personnel.
Allocate work to the personnel with training and skills capable of doing the task.
Ensure the Shift Operations Team is adequately staffed at all times.
Meeting with Global customers for explaining the GNOC capabilities for new
business.
Hiring of the resources for existing and new projects.

Appraisal discussion and salary engagement for the team.

Be able to recognize the training requirements for people and give coaching where
applicable.
Be responsible for the well-being of all staff in terms of their working environment
and
conditions
of
employment.

Manager on duty GNOC Ericsson Global Services PVT. LTD from Dec 2009 Till
May 2016
Clients

-:

US Client
(Sprint - Nextel)
Caribbean Client (Digicel Papua New Guinea)
Canadian Client (Moblicity)
Assignment Details-:
From Oct 2014 till May 2016Digicel Papua New Guinea and MoblicityCanada as Shift Manager.

Managing operation as per SLA/WLA

Prioritize high severities tickets for speedy restoration.
Contact other groups Managers and discuss high priority issues for fast resolution.
Responsible for updating different stack holders about ongoing events at regular
interval.
Responsible for daily team brief to discuss new process, challenges and daily SLAs.
Implementation of best practices in project for smooth operation of GNOC
Focus on automation and reduce manual efforts
Escalation Management and find ways to avoid repeat escalation
Driving quality audit within team to improve delivery
Proactively monitoring of network using automated health checks to avoid outages
Process compliance and setting guidelines
Implemented best practices Incident management, Change Management, Event
Management, Business continuity Management for GNOC operation.
Conducting meeting with different stakeholders to update status on project.
Foreseeing challenges and action plan to mitigate. Implemented NOC procedures to
improve team performance.

From Dec 2009 till Nov 2014 Sprint Nextel USA Leading operator of North
America as Senior engineer (Acting Shift Manager)
Assignment Details-:
Worked as SME\Acting Manager on duty for the Network Maintenance of one of the most
diverse Mobile Network (Sprint-Nextel) in the USA, in the commitment to provide 98.99 %
Network availability with focus on CDMA\LTE BSS and NSS (Core and Packet).Working on
multiple Vendors environment such as Ericsson, Samsung,Alcatel-Lucent, Nortel, Cisco,
Juniper. Basic understanding of different Telecom nodes such as BSS, BTS, MSC, Switch,
Routers. Understanding on call flow for end to end communications.

Responsible for driving, tracking and fulfillment of operations OPI as per agreed WLA
with Customer for entire Sprint GNOC operation.

Responsible for attending weekly calls with customer to discuss network OPIs, areas of
improvement and challenges.
Single point of contact for customer for times when they need some information,
explanation or when they want escalate on something.
Working as Event Analyst for significant events and responsible for finding Corrective
Actions, RCA and Avoidable Downtime.
SPOC for Sprint operation process related query.
Responsible for providing plan of action in case any OPI target not achieved in any week.
Responsible for daily team brief to discuss new process, challenges and daily OPIs.
Responsible for maintaining Sprint GNOC Engineers weekly performance tracker.
Responsible for internal ticket and process audits.
Responsible for following escalation matrix in case of network outage breaching SLA.
Responsible for sending AAR (after action review) and MOM (minutes of meeting) for day
to day operation to all stake holders.
Responsible for arranging process and technical training sessions for team in order to
improve operation.
Tracking of EVDO, VOICE and DATA blockings in switches by means different
performance tools in order to maintain network availability.
To rectify Routing problems related to Call Failure & subscriber complaints, reported by
various tools
Exposure to Cisco, Juniper, 7750- ALU, Smart edge Switches and Routers first level
Troubleshooting.
Responsible for explaining ways of working (during customer visit) in Sprint operation to
new customers who want to know how Ericsson works on MS Operation.
Working as acting\backup manager on duty and responsible for smooth operation on
floor.

ESPOCUL: Active member of Sports & Cultural Events in Ericsson 1 ST LA. Member of
1STLA Cricket tournament organizing group.
ISMS Activities: Responsible to create awareness for Information Security in Sprint
operation by conducting random quizzes & spot audits.
Switch EngineerAlcatel-Lucent MS Ltd (JV of Alcatel-Lucent & Reliance
Communication). OCT 08 Dec09
Assignment Details:

Operations and Maintenance of ZTE GMSC. (ZXC 10).

Practical knowledge of Ericsson GMSC, & Huawei MSCs/GMSCs.
Resolving Routing &Connectivity Complaints.
Keeping utilization of various TGs <70%.
Augmentation & De-augmentation of E1s with various TGs and POIs.
Traffic monitoring between MSC-GMSC & GMSC to POI various other Network
Elements and taking corrective action in case of call failures by defining overflow
trunk, by diverting the traffic or by increasing E1s.
APG & CP Backup of Ericsson GMSC.
Database maintenance of MSC, GMSC trough CLARITY (A SAP Application).
Reports generation through NETTRAC and M2000 Server.
E1 availability for MSC-MSC, MSC - GMSC, GMSC to POI.

Operations and Maintenance of Ericsson GMSC (AXE810).

Database Configuration & management.
Analysis of the Busy Hour Switch Reports and trending the improvement of ASR
(Answered Success Rate) and Trunk utilization aiding to network optimization.

Diagnostic tests to include depth analysis of the hardware installed troubleshoot and
correct any hardware errors internal and external of 5ESS 2000 DCS & ECP.

Routing analysis and providing connectivity with other network elements as well as
POIs and troubleshooting of any discrepancies in dial plan.

Handling Customer Complaints and providing resolutions by analyzing Call traces of

SS-7 messages.

Carrying out System Backup Routines for taking Regular ECP, OMP-FX and DCS
Backup on Tapes for Lucent MSC.

Reliance Communication Graduate Engineer traineeSeptember07 - September 08

Assignment Details:

Alcatel- Lucent Technologies -: As

ECP and Project Engineer.

Create ECP & DCS database for cell sites and nail-up between DCS & APs links.
Neighbor list updating for bad performing cell site.
Provide technical support to field engineers for smooth integration of BTS sites.
Call processing and Alarms Monitoring of cell sites.

PROFESSIONAL ACHIEVEMENTS& Certification

Got power award for Q4 2012 in Ericsson Global.

Got ACE award for Q4 2013 in Ericsson Global.
Got power award for Q1 2014 in Ericsson Global.
Got power award for Q2 2014 in Ericsson Global.
ITIL (Information Technology Infrastructure Library) 2014 Certified.
Recipient of Letters of Appreciation from onshore Customer.
Part of team which deployed first overseas managed service of Sprint-Nextel (third
largest operator of USA) in India.

SOFTWARE /TELECOM SKILLS

Network Entities : : BSC, MSC, SCP, VLR, HLR

Telecom Platform: MSDP-Ericsson/Citrix,CAG-Sprint.
Tools Used :Netcool-To Monitor Live Alarms, TRAMS - To create/Manage Trouble TT:
Secure CRT- Linux based to login the lucent Nodes:React:To Test the T1/E1 for any
Errors

ACADEMIC CREDENTIALS

B.tech degree in E&I from UNSIT 2003-2007.

Intermediate (U.P. Board) from government Inter College, Rae Bareli. Subjects: Science
(Physics, Chemistry, Maths)
High School (U.P. Board) from government Inter College, Rae Bareli.
PERSONAL PROFILE

Address
: House No: 632, Amar Nagar, Rae Bareli.
Date of Birth : 12th Jul, 1985.
Marital Status
: Single.
E Mail
: abhishekshuklaoscorp@gmail.com
Contact number: +91- 9582798366
Passport
: Available (KO545520)