A SURVEY ON THE WORK-LIFE BALANCE IN A COMPANY

Objectives
1. To identify if the current policies have an impact on the performance of Teledirect
Telecommerce Sdn. Bhd.
2. To identify how job designs affect the performance of Teledirect Telecommerce Sdn. Bhd.

Preface
Employees at the workplace need motivation so as to give their best to the organization. The
organization should strive to ensure that the employees have job satisfaction. Different policies
are being implemented in companies to motivate the employees showing appreciation and care.
The job design in the company has an effect on the performance of employees. The policies in
the company help an employee to create a good work-life balance so as to be more productive in
the workplace.
Work-life balance is a concept that involves effective management and juggling between ones
paid work and the other activities that are of importance. Achieving this balance is becoming
increasingly difficult today due to pressure on individuals. This is due to the competitive society
we are living in. individuals are faced with the challenge of striving to meet all the requirements
of the employers and tend to have an imbalance between work and life. Companies are
encouraging work life balance by mandating a practical work-life balance policy.

The performance of employees is dependent on several factors in the organization which include:

- welfare policies
- Job design
- Work hour policies
- Supervisor support
- Work life balance
- Organizational performance
1. Welfare policies
Questions
1. Are there employee welfare policies implemented in the company?
2. Are the implemented policies beneficial to you?
3. Are there implemented policies which are not beneficial to you?
4. Would you like to see new policies implemented?

Likert scale
Very true
4
The welfare
policies
are improving
your performance

True
3

Somewhat
2

false
true
1

2. Job design
Questions
1. Does the job make effective use of your skills and abilities?
2. Are you on your job expectations and role?
3. Does your job description accurately reflect what you do on a daily basis?
4. Do you have the tools and resources to do your job well?
Likert scale
Strongly
disagree

Somewhat
disagree

My job
gives me
a feeling of
1
personal
accomplishment

neither
agree
nor
disagree

somewhat
agree

strongly
agree

3. Supervisor support
Questions
1.
2.
3.
4.

Do you know what the supervisor expects of you?

Does the supervisor know your job and what you do for the company?
Do you receive mentoring, coaching and constructive feedback from the supervisor?
Does the supervisor adjust your responsibilities to meet the needs of the organization?

Likert scale

False

Somewhat

True

Very

True
The supervisor
encourages
you to be at
your best in
the job?

4. Work hour policies

Questions
1.
2.
3.
4.

Is there a current working hour pattern in the company?

Is the working hour policy in the organization flexible?
Are there benefits gained from the working hour policy?
Are there any challenges faced using the current working hour policy?

Likert scale
Strongly
disagree

The working
hour policy
in the
company is
improving your
performance

Somewhat
disagree

5. Work-life balance

neither
agree
nor
disagree

somewhat
agree

strongly
agree

Questions
1. Are you able to balance between your family and work life?
2. Does the company help employees find an ideal balance between work and life
responsibilities?
3. Do you have enough time to do your work?
4. Does the company offer adequate telecommuting, scheduling flexibility and childcare
opportunities?

Likert scale
False
I feel like I
have little
or no control
over my
work life

Somewhat
true

True

Very
true

6) Organizational performance
Questions
1. Does the company encourage employees to work to the best of their abilities?
2. Does the department have a specific measure for performance?
3. Do you understand how the job performance is evaluated?
4. Is the Performance Appraisal System effective in promoting quality work?
Likert scale
Rate the level of
professionalism,
conflict management,
and communication
in the organization?
Poor

Fair

Good

Very
Good

Excellent