INTRODUCTION:

BANKS AND BANKING SERVICES

A bank has been often described as an institution engaged in accepting of
deposits and granting loans. It can also be described as an institution
which borrows idle resources, makes funds available to. It does not refer
only to a place of tending and depositing money, but looks after the
financial problems of its consumers. This era is the age of specialization
with the changing situation in the world economy, banking functions have
broadened. Financial institutions which are shaped by the general
economic structures of the country concerned vary from one country to
another.
It is almost impossible to imagine living without banks today. We all use
such a wide array of bank products to make and receive payments, save,
finance current consumption and long-term investments, acquire financial
assets, and so on.

ORIGIN AND DEVELOPMENT OF BANKING

There seem so be no uniformity amongst the economist about the origin
of the word Bank. It has been believed that the word Bank has been
derived from the German word Bank which means joint stock of firm or
from the Italian word Banco which means a heap or mound.
According to Prof. Kinley, A bank is an establishment which makes to
individuals such advances of money as may be required and safely made,
and to which individuals entrust money when it required by them for use.

IMPORTANCE OF BANKS
Banks play an important role in the economic growth of a country. In the
modern set up, banks are not to be considered dealers in money but as
the leaders of development. The importance of bank for a countrys
economy can be explained in following ways:
Banks promote thrift and savings in an economy.
The investment of these savings in productive channel results in
capital formation.
Banks utilize this amount by giving loans to industrial houses and
the government.
Banks help in remitting money from one place to another.
The cheque, bank draft, letter of credit, bills and pay orders enable
traders to transfer large sums of money from one place to another.
B.COM PART-III 2015

ISLAMIC BANKING
Islamic Finance attempts to create a fair economic system. It works on the
principle of profit and loss sharing. Riba (Interest) is strictly prohibited in
all its forms and kinds.
Islamic banks enter into trade and investment to earn Halal profit as they
neither
take
deposits/funds on interest
nor
do
they
advance
loans on interest. They have to purchase and sell assets in order to make
profit from the higher sale prices or enter into investment arena.
Islamic banks have to strictly comply with the principles and rules of
Sharia which prohibit outright any transaction involving alcohol, pork,
gambling, etc. Further, the Islamic modes of finance and investment used
by these banks must fulfill the basic conditions of these contracts to be
considered Sharia compliant.

B.COM PART-III 2015

OVERVIEW OF THE BANK

Askari Bank was incorporated in Pakistan on October 9, 1991, as a
public limited company. It commenced operations on April 1,
1992, and is principally engaged in the business of banking, as
defined in the Banking Companies Ordinance, 1962. The Bank is
listed on Karachi, Lahore and Islamabad Stock Exchanges.
Askari Bank has since expanded into a network of 261 branches /
sub branches, including 34 dedicated Islamic banking branches,
and a wholesale bank branch in Bahrain and its headquartered in
Rawalpindi, Pakistan.
A shared network of 5,903 online ATMs covering all major cities in
Pakistan supports the delivery channels for customer service. As
at December 31, 2012, the Bank had equity of Rs. 19.7 billion and
total assets of Rs. 353 billion, with 907,984 banking customers,
serviced by our 5,597 employees. Askari Investment Management
Limited and Askari Securities Limited are subsidiaries of Askari
Bank engaged in managing mutual funds and share brokerage,
respectively.
Banks, s principal activities are to provide lending,
depository
related

and

financial

services.

Financial

credit
management,

services

include

risk
foreign

trade,

merchant

treasury,

corporate

and

banking,

retail banking, electronic banking, credit cards, marketing and

customer
services.
B.COM PART-III 2015

Bank is playing a
sector

leading

with

role

in

the

Banking

broad

product lines & customer need based services. Bank is

operating

with

261

branches in conventional banking as well as Islamic banking

moods

of

financing. Bank is leading the way to the most modern and

dynamic
banking in the country.

The Vision
To be the bank of first choice in the region

The mission
To
be the leading private sector Bank in Pakistan with an
international presence, delivering quality services through innovative
technology and effective human source management, in a modern
and progressive organizational culture of meritocracy, maintaining
high ethical and professional standards, while providing enhance
value to all our stakeholders and contributing to society.

B.COM PART-III 2015

BRIEF HISTORY OF THE BANK

Askari

Bank

incorporated

in

commenced

October

1991,

Bank

its

operations in April 1992, and has since expanded into

Nationwide

with

modern technology in the banking sector. Bank connected

online

customers

supported with network of ATMs. Over the years, Askari Bank

has
its

proven
strength

as

leading

banking

sector

entity with

ever-

increasing
commitments to its customers, through strategic investment
in
technology.

electronic
Askari Bank achieved the following firsts in

Pakistani
Banking.

B.COM PART-III 2015

The

first

Pakistani

Bank

to

offer

online

real-time

banking on country wide basis

The first Pakistani bank with nation-wide network of ATMs
The first bank in Pakistan, foreign or local, to introduce
internet banking in the country
The first bank in Pakistan, together with ABN-Amro bank,
to develop inter-bank switch for the ATMs

Askari Bank is an important in Pakistans financial

service industries, Bank is now

leading

the way to the

most modern and dynamic banking in the Pakistan.

Bank is continues success in competition. Best Retail Bank in
Pakistan
award is given by the Asian banker. Bank has also received the
Corporate
Excellence

Award

for

the

financialsector

from

the

Management
Association of Pakistan (MAP) for the years 2002 and 2003. Bank
has

been

given The Best Bank in Pakistan award by Global Finance

Magazine Twice i.e. for the years 2001 and 2002.
consumer

Internet

Best

Bank

award by Global Finance Magazine for the 2002 and 2003.

Bank has A1+, the highest possible credit rating, for shorttermobligations, and log-term rating stand at AA+. Bank won
the prestigious Best Presented Annual Accounts awards from
the Institute of Charter Accountant in Pakistan (ICAP), and the
institute of Cost and management Account in Pakistan.

B.COM PART-III 2015

NATURE OF THE ORGANIZATION

Banks, s principal activities are to provide lending,
depository and related

B.COM PART-III 2015

financial

services.

Financial

services

include

credit

risk management, foreign trade,

treasury, corporate and merchant banking, retail banking,

electronic banking, credit cards, marketing and customer
services. Askari bank offers the following retail products to
serve the needs of the consumer market.

Askari Banks personal Finance-Loans schemes ASKAR -Auto loans

Askari-I-Net Banking- internet banking solutions
Askari MasterCard-credit card facility
Askari Banks value plus-rupee Deposit Accounts
Askari

Travelers

Cheques-Rupees

Travelers

Cheques
ASKCARD-Debt Card
Askari

Banks

AskariBanks

Mortgage
Business

Finance-Home

Loans

Finance-Business

Loans

Smart Cash-Running Finance Facility for consumer

AskariKissan-Agri Finance Program

Askari Bank Limited provides corporate, retail, and commercial

banking products and services primarily in Pakistan. The companys

corporate financing solutions include corporate and investment banking

activities, such as services in the areas of mergers and acquisition,
underwriting, privatization, securitization, IPOs and related activities,
and

B.COM PART-III 2015

secondary private placements. Its retail banking solutions include

services
to small borrowers, including loans, deposits, and other transactions
with
retail customers, aswell as credit card business. The companys
commercial banking activities comprise services related to project
finance,
export finance, trade finance, leasing, lending, guarantees, bills of

exchange, and deposits from corporate customers. It also offers

treasury
and money market services; payment and settlement services,
such

as

payments

and

collections,

funds

settlement;

transfer,

clearing,

and

and

locker service. The company also offers agricultural banking products

and
services, including various finance products that comprise tractor
finance,
livestock development finance, mechanization finance, and farm
transport
Finance; and a range of Islamic banking products and services.
As of
December 31,
2012, it operated
261
branches/ sub-branches, including
34 Islamic Banking branches, sub-branches, and 1 wholesale bank
branch in the Kingdom of Bahrain. The company was
incorporated in 1991 and is headquartered in Rawalpindi,
Pakistan.
A shared network of 2,991 online ATMs covering all major
cities

in

Pakistan supports the deliverychannels for customer service.

As

B.COM PART-III 2015

at

December 31, 2008, the Bank had equity of Rs. 12.97 billion
and

total

assets of Rs. 206.19 billion, with 816,629 banking customers,

serviced

by

our 6,496 employees. Askari Investment Management Limited

and

Askari

Securities Limited are subsidiaries of Askari Bank engaged in

managing
Mutual funds and shares brokerage, respectively.

SERVICES
Bank provides services as follows:
A) Consumer Banking Services
B) Islamic Banking services
Consumer Banking Services: Under consumer banking
services following are products.
Askari Finance
Smart Cash
Personal Finance
Mortgage Finance

B.COM PART-III 2015

10

 Business Finance
Travelers Cheques
Askari Card
Value plus Deposit
Islamic Banking services
Islamic Banking was launched under the brand 'Askari
Islamic Banking', by opening 6 dedicated Islamic Banking
branches in major cities of the country. Further expansion is
planned

with

improved

capabilities

for

offering

products

conforming to the Shariah principles.

Askari Islamic Banking opens the doors for Halal banking
solutions.
Objective is to put in place an efficient banking system
supportive

to

economic justice and welfare of society in line with Shariah

standards.

A comprehensive range of Islamic Banking products and

services is being offered, in order to meet customer's demand
of Shariah Compliant Banking, in the following areas:
Islamic corporate Banking
Islamic Investment Banking
Islamic Trade Finance
Islamic General Banking
Islamic Consumer Banking

B.COM PART-III 2015

11

Investment Products
Roshan Mustaqbil Deposit
Deposit Multiplier Account
Value Plus Deposits
Rupee Traveler Cheques
ASKCARD (Askari Debit Card)
Internet Banking Service
Electronic Bill Payment Services
Cash Management Services
Investment Certificates

STRUCTURE OF THE
ORGANIZATION
IN TERM OF
REPORTING LINE
In a Bank management play a vital role to achieve the
predefine
goals in a systematic manner. Reporting can be horizontal or
vertical

in

organization depend on culture or nature of organization. In

B.COM PART-III 2015

12

Askari

Bank

Board of Director comprises Chairman and directors which

lead

the

Executive Committees and presidential authorities. Secretary

assists

the

Board of Director

BORD
AUDIT COMMITTEE
Country Head & Inspection Division
RISK MANAGEMENT
Compliance & Data Division
Consumer Banking Services
Corporate & Investment Banking

BRANCH STRUCTURE IN TERM OF

B.COM PART-III 2015

13

REPORTING LINE
The Branch commence on 2008 is situated at:
Katchri Road Khairpur Mirs (Askari Commercial Bank) Branch
having staffed as follows:

Branch Manager (Mr. Mashooq Ali)

Operational
Mughal)Operation

Manager

(Humayun

Department

In charge/ Clearing officer/ CD in charge (Jahangir Ahmed)

Account opening

(Hafeez-Ur-Rehman)

Cash Department
Chief Teller (Syed Aamar)

Teller

(Abdul Baki)

Account Department
(Hafeez-Ur-Rehman)

B.COM PART-III 2015

14

LEARNING AND EXPERIENCE:

The main concepts that I became a part of my learning experience are as
follows:

TYPES OF CHEQUES
Cheques can be of various types:

1. SIMPLE CHEQUE
A cheque which can be cashed over the counter by the person whose
name is specified on it or the holder of that cheque because the words or
bearer have not been cut on that cheque, is a simple cheque.

2. ORDER CHEQUE
An order cheque is one on which the words or bearer have been cut
suggests that the amount on that cheque can only be paid to, or
transferred to the account of that specific person, whose name is
mentioned on that instrument.

3. STALE CHEQUE
A cheque which carries a date from 6 months back is a stale cheque
and carries no value anymore.

4. POST DATED CHEQUE

A cheque which carries a date which is a day or more ahead from the
present date is called a postdated cheque.

5. CROSSED CHECK
A cheque on which two parallel lines have been drawn and may carry
words like payee only is an order cheque. A crossed cheque cannot be
cashed over the counter. An order cheque can either be transferred from
one account to another (in a case where the issuer and the receiver of the
cheque have an account in the same bank) or it can be put into clearing.

B.COM PART-III 2015

15

TYPES OF CROSSED CHEQUE:

a) SIMPLE CROSSING:
When a cheque has been crossed by the customer by drawing two parallel
lines on it, the cheque is said to have been crossed by the customer.

b) SPECIAL CROSSING
It is done by a bank by stamping it with a crossing stamp it means that
the cheque has been crossed by the bank suggesting the banks promise
to credit the account of a specific account holder. Special crossing turns
that instrument in to a property of that bank.

OUTWARD AND INWARD CLEARING:

OUTWARD CLEARING:

When a particular customer brings a cheque of Bank A to any branch of

Bank B ,where he/she holds an account. That particular branch will
collect that cheque along with all such cheques brought by many
different customers during the day and at the end of the working day it
will send it to the NIFT service. Now, a process begins where the particular
customers of Bank A, who had issued any of those cheques are debited
and eventually with the help of NIFT services the account of the customers
at the Bank B will be credited.

OUTWARD CLEARING RETURN:

In outward clearing return the cheques sent in the outward clearing could
not be honoured for some reason are brought back through the NIFT to
the branch sending it out.

INWARD CLEARING:
As opposed to outward clearing, inward clearing means that the cheques
from various banks reach a particular bank to debit the accounts of its
customers who had issued those cheques.

INWARD CLEARING RETURN:

B.COM PART-III 2015

16

The cheques which are returned by one bank back to the other bank from
where the clearing process had initiated due to some exceptional cases,
which may include discrepancy, funds insufficiency in the customers
account, wrong stamping etc.

INTERCITY CLEARING
In the intercity clearing, the whole process of clearing is carried out where
the outward bill is sent from a bank in one city to a bank in another city
with the assistance of NIFT services. Four stamps need to be affixed on
the intercity clearing instrument, which are as follows:
I.
II.
III.
IV.

A clearing stamp
An endorsement stamp
A crossing stamp and
An intercity stamp

OUTWARD AND INWARD BILL COLLECTION

OUTWARD BILL COLLECTION:
When a customer deposits a cheque which belongs to a bank which is
situated in some small area of the country and the services of NIFT are not
available there. The depositing bank will send the outward bill collection to
that out of station bank through a courier service.
A cheque for OBC requires two kinds of stamps on it: An Endorsement
stamp and an OBC stamp, on which the reference number of the OBC is
supposed to be mentioned.

INWARD BILL COLLECTION

When a bank branch is situated in a small city, where the services of NIFT
cannot be availed, receives inward cheques by different banks through a
courier service, to debit its customers, Its called an inward bill collection.

CASH DEPOSITS AND CASH WITHDRAWALS:

Two of the most basic services provided by the bank to its customers are
deposit cash and cash withdrawals services. The customer can make such
transactions himself at the respective bank branch where he holds the

B.COM PART-III 2015

17

account or make the online transaction at any of the branches of that

bank. In both the cases, because the customer is in person, he is not
required to carry his CNIC with him to make the transactions.
On the other hand, if a third party presents a cheque which belongs to
the customer of the bank, he/she will be asked to produce his\her original
CNIC, for an online transaction, irrespective of the amount on the
instrument.
However, its not essential for the third party to carry his/her original CNIC
for a transaction where he/she is presenting the cheque at the very
specific branch where the original customer holds an account.
Furthermore, the stipulation to produce the original CNIC will arise even at
the parent branch, if the amount to withdraw or deposit exceeds One Lac
Rupees.

INTERNATIONAL REMITTANCES:
These types of international remittance services are provided to
customers for personal remittances only and not for any business
transactions.

I.

OUTWARD REMITTANCE (FOCT/TT):

A international telegraphic transfer is an electronic means of sending

remittances abroad. The charges for FOCT are 20$+FED.

II.

INWARD REMITTANCE (MT103):

It is a mode of receiving foreign remittances with the help of SWIFT

message format.

PRISM (Pakistan Real Time Settlement

Mechanism) / RTGS (Real time gross system)
It is a local remittance method used for interbank transaction. The
minimum amount required to be transferred is 5 lacs. It is bank to bank
transfer cash is transferred from one bank to another in real time. The
state bank settles such transactions as both the banks hold their specific
accounts with the state bank. The charges for RTGS keep gradually

B.COM PART-III 2015

18

increasing as the working day keeps reaching its end. The transaction
takes place in real time, which means that there is no waiting period for
the payments to be settled.

PAY ORDER/ BANKERS CHEQUE:

A pay order is an instrument through which an account holder instructs
the bank to make a payment to a third party. Pay orders can only be made
if the customer has that much credit in his account, hence it cannot be
returned unpaid due to funds insufficiency. The age of a pay order is 180
days after which the bank cancels that particular pay order itself.
The charges for a pay order are 58.00Rs.+FED. However, for educational
institutions the charges are reduced to half.
There are two ways of liquidation of a pay order:
a) Through cancellation
b) Through payment

TRAVELERS CHEQUE
It provides travelers were basically means for the holder to have an easy
way of having access to his money, without having to carry the cash in
hand. Traveler's cheques are acceptable across the country.

DEMAND DRAFT
A method used by individuals to make transfer payments from one bank
account to another. Demand draft cheque work the same as pay orders
but served the similar functions in intercity transactions due to lack of
online banking system at the time.

TELEGRAPHIC TRANSFER OR TELEX TRANSFER

Telegraphic Transfer OR Telex Transfer is swift way for
remittances from place or to place. Simply a request received
from a customer to make TT either account debit or Cash
received. TT sends to the beneficiary Bank. In case of branch is
not present then other Bank or financial institution make

B.COM PART-III 2015

19

payment to the beneficiary.

F.D.D AND F.T.T (Online Transfer)

FDD and FTT exercise within country in case of overseas
remittances

FDD

and FTT use (Foreign Demand Draft & Foreign Telegraphic

Transfer).The
foreign remittances department at Askari Bank is fully
equipped

to

meet

the growing needs of the customers for a safe and fast

funds

transfer

system. Bank offer the customers several ways to conduct

remittances through a network of thousands of correspondent
banks

around

the world.

Automated Teller Machine (ATM)

ATM cards are the most convenient form of withdrawing money. It is a
magnetic card having a secret PIN (Personal Identification Number) which
is kept to be confidential by the user to prevent it from misuse. One can
easily get money withdrawal by simply inserting ATM cards into ATM with
confidential pin code. Nowadays, ATM is serving more than just
withdrawing machines. ATM card of any bank can be access in any banks
ATM.

ATM BALANCING:
The process of balancing the cash in the ATM entails carefully calculating
total amount to be entered in the machine, all the withdrawals made from
the machine and the cash remaining in the machine, this is done to
ensure that the physical cash in the machine stands equal to what amount
is showing in the GL of the banks system.

TYPES OF CASSETTES:
B.COM PART-III 2015

20

There are two types of cassettes present within the ATM. The Primary
Cassette which contains the notes of 500 rupees and the Secondary
Cassette holds the notes of 1000 rupees. Inside the ATM there is also a
Retaining Bin which retains the notes which are fairly old or if the machine
does not deem a note fit to be presented to the customer.

SHORTAGE
This term refers to when the cash was received by the customer but the
customers account was not debited by that amount.

OVERAGE
So, Overage refers to the fact that the customers account was debited
but the cash was not received by the customer. It means that when a
customer tried to withdraw some cash and it did not come out of the ATM,
hence the GL in the bank system will show an amount which will differ
from the actual physical cash in the machine.

CAPTURED CARD
When an ATM card gets caught in the ATM at a branch, the branch has to
report it to the head office, where it is then marked warm by the ADC
(Alternate Distribution Channel), at the Head Office. The branch returns
the card to the customer, after completing the required procedure, which
includes getting the customer to fill up a form and produce his original
CNIC. The branch is further authorized to keep the captured card with
itself for 8 working days, within which the customer can collect his card,
after this time frame.

SOME BANKING TERMS AND CONCEPTS

The following are few of the terms used within the bank on regular basis:

Call back confirmation (CBC):

The bank makes a call to the customer when a third party brings a check
drawn by him for n amount of 5 lac and above, to receive the
acknowledgement of the customer of such a transaction.

Telephonic Verification Report (TVR):

B.COM PART-III 2015

21

A TVR is required when a third party brings a cheque for an amount of

1million and above.

SORTING:
Another job of the UT (Universal Teller) is to sort out the cash received by
him from the customers. The notes are divided into three kinds:
a) SORTED
b) UNSORTED and
c) SOILED
The sorting of notes entails separating re-issuable notes from the not reissuable notes. Since, the bank is only supposed to hand down the sorted
notes to the customers.

BRANCH CASH LIMIT

Each branch has a certain limit of cash to keep with itself, that it must not
exceed . This includes PKR, FCY in value of PKR, cash in the ATM at the
branch and the loose cash in the Till. If in case a situation like that arises,
where the amount of cash increases than the branch cash limit, the
branch needs to dispatch it to the Head Office of the bank through cash
shipment before the end of the working day. And in case that is not
possible, then the branch has to take an over the night insurance cover
for that exceeding amount.

Currency Transaction Report (CTR):

A branch has to report it to the head office of the bank, when a customer
makes a deposit amounting to 2 million and above, it is called a CTR.

ZAQAT DECLARATIONFORM (CZ-50):

It is an declaration form submitted by the customers to the bank, through
which the customer declares his wishes, to not become entitled to pay the
Zaqat through the Zaqat Deduction Process of the bank. It is submitted by
the customers before the month of Rajab and its not entertained by the
bank in the month of Shaaban (exception is made for those customers
who opened an account in Shaaban).

SHREDDING:
The customers can collect their Cheque Books and ATM cards within 15
working days of their issuance by the bank. In case a customer is unable

B.COM PART-III 2015

22

to do so, his Cheque Book/ATM card is shredded by the bank on 1st or

15th of every month, depending on the day of issuance in each case.

STANDING INFORMATION:
Standing information is the service provided to the customer by the bank
through which the debits a certain amount from the customers account
on a monthly basis, as per the instructions of the customer. The bank
deducts 100 Rs. per transaction for this service.

TYPES OF ACCOUNTS
1) ACCOUNTS

OF GENERAL CUSTOMERS

Minor account
Illiterate person account/Photo Account

B.COM PART-III 2015

23

 Joint account
ASK MahanaBchat Account
Value Plus Saving Accounts
Current accounts
PLS Income Accounts
ASDA Accounts
Value Plus Current Accounts
Dollar Accounts
Euro Accounts
Sterling Pond Accounts

2) ACCOUNT

OF SPECIAL PERSONS

Proprietorship account
Partnership account
Limited companys account
Accounts of club societies and associations
Agents accounts
Trust account/NGO
Liquidators account executers and administrators
account

FUTURE PROSPECTS OF THE

ORGANIZATION
Askari commercial bank is the leading private sector bank in
the

banking

network in Pakistan with many of them online branches in

major

cities

of

the country

B.COM PART-III 2015

24

The operations performed by the bank are highly automated

that

result

in

assurance

for

the

customers

that

their

transactions are completed reliably, efficiently and securely.

The bank has the largest ATM Network cross the country. The
customers of AKBL withdraw access their funds any time at all
the ATM Sites with ASKCASH Logo.
The management of the bank believes in customer focused
banking rather
than the product oriented banking. The products and services
designed by
the bank are specifically tailored to the individual needs of its
customers.
The priority banking sectors of the bank offer an unmatched
where the
customer receives highly privileged services in a highly
elegant
environment. It gives the chance of experiencing new standards
in banking.
Designed especially for those who appreciate only the finest
things in life,
Priority Banking offers the very highest levels of personalized
banking to
match customers unique status.
AKBL management is quite prepared to adopt the latest
advancements in technology resulting in revolution in the
banking operations such as check clearing process, computer
based teller equipment, automatic teller machines, and
electronic funds transfers among the others.
The organizations showing concern for the people, ethics, and
environment enjoy good public reputation and are able to reap

B.COM PART-III 2015

25

the benefits in the long run. AKBL management is quite

sensitive to this issue.

SHORT FALLS/ WEAKNESSES

In my opinion there are some points might be short falls of the
bank which are given bellow:

Understanding and the effective management of the

human

resources

is the most difficult challenge faced not only by the bank

but

by

all

the organizations. Even though the people have been

sacrificed

in

the

new organizational developments, it is becoming clear

that

the

true

lasting competitive advantage comes through human

resources

and

how they are managed. AKBL seems to not focusing on

this

highly

critical issue as the job satisfaction level of the employees

working

at

AKBL, was quite low.

This famous and useful concept given by Adam Smith in

1776

seems

to be missing in the bank. The employees are constantly

B.COM PART-III 2015

26

rotated

from

one job to another job of totally different characteristic in

the

view

of

giving them the know-how of the working in all the

departments.

But

I think this is not a very good tactics used by the

management.
Otherwise the situation might be like this Jack of all and
master

of

none.
There is a high degree of centralization in the bank. Almost all the
decision-making is in the hands of the upper management. But
centralization is effective up to a certain level otherwise it becomes
inefficient and at times costly too. I personally observed that delay
occurred in the operations of the employees only due to the fact that
they had not got any instructions from the head office.

CONCLUDING WORDS:
I would like to conclude my report by saying that this internship
opportunity has been a meaningful learning experience and it
has increased my knowledge about the banking processes,
procedures and policies. And I am thankful to have had been
provided with a vantage point at the Askari BankLimitted,
to learn about the working processes inside the Bank and
become a part of a professional work environment.
Over all bank performance is good as we look its
age because it has to cover long distance to become
first choice for customer in the banking sector.

B.COM PART-III 2015

27

During policy formation must keep in mind that how

customer will involve with the policy and what kind of
benefits and problems have to be faced by the
customer through this policy.
New products &Services will have to be introduce in the
bank by analyzing the customer needs and market
demands which will build the image and prestigious among
the customers. Bank has lot of potential to become a leader
in the banking sector.

B.COM PART-III 2015

28