Avamar Data Store Gen3 Customer Service Guide

EMC AVAMAR
DATA STORE
GEN3
CUSTOMER SERVICE GUIDE

P/N 300-008-858
REV A03
EMC CORPORATION
CORPORATE HEADQUARTERS:
HOPKINTON, MA 01748-9103
1-508-435-1000
WWW.EMC.COM
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of Columbia Data Products, Inc. (CDP). CDP assumes no liability for any claim that may arise
regarding this incorporation. In addition, EMC Corporation disclaims all warranties, both express and
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Copyright 2002-2010 EMC Corporation. All rights reserved.
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TABLE OF CONTENTS
Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Scope and Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Your Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Typeface Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Notes, Tips and Warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
5
6
6
7
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
EMC Avamar Data Store. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
EMC Avamar Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Important Terms and Concepts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Functional Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Avamar Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Avamar Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Avamar Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Encryption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Logical Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Replacing Server Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Assumptions and Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Avamar Data Store Component Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Contacting Avamar Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Replacing Avamar Data Store Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Recommended Tools and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic Node Remove and Replace Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Locate and Remove Defective Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Install Replacement Node. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Follow-On Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transplanting a Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Package, Return Equipment to Factory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contact Avamar Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AVAMAR DATA STORE GEN3 CUSTOMER SERVICE GUIDE
20
20
21
24
27
29
30
30
TABLE OF CONTENTS
Replacing The Network Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Basic Network Switch Remove and Replace Procedure . . . . . . . . . . . . . . . . . . . . . . . . . 31
Remove Defective Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Install Replacement Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Package Defective Switch and Return It to the Factory . . . . . . . . . . . . . . . . . . . . . . 33
Contact Avamar Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Configure an ADS Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Replacing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Removing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Installing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Package Defective Hard Drive and Return It to Dell . . . . . . . . . . . . . . . . . . . . . . . . . 42
Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Removing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Package Defective Power Supply and Return It to the Factory . . . . . . . . . . . . . . . . . 44
Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
FOREWORD
Scope and Intended Audience
Scope This publication describes how to add or replace field replaceable units (FRUs) on
Avamar Data Store Gen3 servers at customer sites. On standard configurations,

FRUs include the following components:
Avamar Data Store Gen3 nodes
Hard drive, housed in removable carrier (300 GB SAS or 1 TB SATA)
Gen3 Node power supply module (R710 570W Energy-Smart power supply)
Allied Telesis 24-port network switch
NOTE: Refer to the Alternate Configurations section of the
Avamar Data Store System Installation Guide for information
about alternate configurations.
Intended Audience The information in this publication is primarily intended for EMC Customer Service
Engineers who are responsible for repairing Avamar Data Store servers at
customer sites. This document is not intended for use by customers who are
performing their own replacement parts servicing. In that case, discrete
documentation is provided with customer replaceable units (CRUs). The set of
CRUs is the same as FRUs except for the network switch.
Product Information
For current documentation, release notes, software updates, as well as
information about EMC products, licensing and service, go to the EMC AvaSphere
web site at http://Powerlink.EMC.com.
Typeface Conventions
FOREWORD
Your Comments
Your suggestions will help us continue to improve the accuracy, organization and
overall quality of the user publications. Please send your opinion of this document
to:
BSGDocumentation@emc.com
Please include the following information:
Product name and version
Document name, part number and revision (for example, A01)
Page numbers
Other details that will help us address the documentation issue
Typeface Conventions
The following table provides examples of standard typeface styles used in this
publication to convey various kinds of information.
EXAMPLE
Click OK.
- or Select File > Close.
DESCRIPTION
Bold text denotes actual Graphical User Interface

(GUI) buttons, commands, menus and options (any
GUI element that initiates action).
Also note in the second example that sequential
commands are separated by a greater-than (>)
character. In this example, you are being instructed
to select the Close command from the File menu.
Type:
cd /tmp
Bold fixed-width text denotes shell commands that

must be entered exactly as they appear in this
publication.
--logfile=FILE
All caps text often denotes a placeholder (token)

for an actual value that must be supplied by the
user. In this example, FILE would be an actual
filename.
Installation Complete.
Regular (not bold) fixed-width text denotes

command shell messages. It is also used to list
code and file contents.
Notes, Tips and Warnings

FOREWORD
Notes, Tips and Warnings

The following kinds of notes, tips and warnings appear in this publication:
IMPORTANT: This is a warning. Warnings always contain
information that if not heeded could result in unpredictable
system behavior or loss of data.
TIP: This is a tip. Tips present optional information intended

to improve your productivity or otherwise enhance your
experience with our product. Tips never contain information
that will cause a failure if ignored.
NOTE: This is a general note. Notes contain ancillary information intended to clarify a topic or procedure. Notes never
contain information that will cause a failure if ignored.
GENERAL INFORMATION
This chapter contains general information about the EMC Avamar Data Store
which is a packaged solution consisting of Avamar deduplication backup and
recovery software running on a preconfigured EMC-certified hardware platform.
EMC Customer Service Engineers should familiarize themselves with this
information before performing any maintenance activities on an Avamar Data
Store.
EMC Avamar Data Store

Avamar Data Store comes in two modelsthe single node, which supports 1 TB,
2 TB, or 3.3 TB of licensed capacity (the equivalent of up to 70 TB of traditional
cumulative backup storage with typical backup policies), and the multi-node,
which starts at 2 TB and scales to 52.8 TB of licensed capacity (the equivalent of
up to 1 PB of traditional cumulative backup storage). The Avamar Data Store
leverages existing technologies to a high degree, including a rack-based Avamar
Data Store Gen3 server platform and EMC Avamar software.
The scalable, multi-node Avamar Data Store is ideal for deployment in the data
center where backup data is being consolidated from multiple remote locations.
The single node Avamar Data Store is ideal for deployment in distributed or
remote locations.
The key aspects of Avamar Data Store are:
Complete EMC backup and recovery solution
Includes Avamar deduplication backup and recovery software fully configured
and delivered on EMC-certified hardware
Based on Gen3 nodes
Multinode systems include an EMC rack (optionally, a Telco rack)
Flexible deployment optionsscalable, multinode models (up to 18 nodes) and
a single-node model.
Multi-node systems:
Include a utility node and a spare storage node, and the remainder are
data nodes
Upgradeable in one-node increments up to 18 nodes
EMC Avamar Software

GENERAL INFORMATION
Deployed with current Avamar software version running on Red Hat Enterprise
Linux operating system
Simplifies purchasing, deployment and service
EMC Avamar Software

EMC Avamar solves the challenges associated with traditional backup, enabling
fast, reliable backup and recovery for remote offices, data center LANs and
VMware environments. Avamar is backup and recovery software that utilizes
patented global data deduplication technology to identify redundant sub-file data
segments at the source, reducing daily backup data by up to 500x before it is
transferred across the network and stored to disk. This allows companies to
perform daily full backups even across congested networks and limited WAN links.
Key Avamar differentiators are:
Deduplicates backup data at the source before transfer across the network
Enables fast, daily full backups across existing networks and infrastructure
Reduces required daily network bandwidth by up to 500x
Up to 10x faster backups
Data encrypted in flight and at rest
Patented RAIN technology provides fault tolerance across nodes and eliminates
single points of failure
Scalable grid architecture
Global data deduplication reduces total backup storage by up to 50x
Recoverability verified daily no surprises
Centralized web-based management
Simple one-step recovery
Flexible deployment options, including EMC Avamar Data Store package
Important Terms and Concepts

GENERAL INFORMATION

This topic introduces and discusses important terms and concepts that you should
familiarize yourself with before attempting to administer an Avamar system.
Avamar System. An Avamar system is a client/server network backup and
restore solution consisting of one or more Avamar servers and the network
servers or desktop clients that back up data to those servers. The Avamar system
also provides centralized management through the Avamar Administrator
graphical management console software application.
Avamar Server. An Avamar server is a logical grouping of one or more nodes
that is used to store and manage client backups.
NOTE: Hardware manufacturers typically call their equipment servers (for instance, the Dell PowerEdge 2950
server). In the context of an Avamar system, this equipment
is called a "node."
Node. An Avamar node is a self-contained rack-mountable network-addressable

computer that runs Avamar server software on the Linux operating system.
Hard Disk Storage. Avamar is a hard-disk based IP network backup and
restore solution. Avamar servers manufactured by EMC use internal hard disk
storage.
Stripes. A stripe is a unit of disk drive space managed by Avamar to ensure fault
tolerance.
10

GENERAL INFORMATION
Object. In the Avamar system, an object is a single instance of deduplicated
data. Each Avamar object inherently has a unique ID. Objects are stored and
managed within stripes on the Avamar server.
Data Deduplication. Data deduplication is a key feature of the Avamar system.
Data deduplication ensures that each unique sub-file, variable length object is
stored only once across sites and servers.
During backups, Avamar client software examines the client filesystem and applies
a data deduplication algorithm that identifies redundant data sequences and
breaks the client filesystem into sub-file, variable length data segments. Each data
segment is assigned a unique ID. The client software then determines whether or
not this unique ID has already been stored on the Avamar server. If this object
resides on the Avamar server, a link to the stored object is referenced in this
backup. Once an object has been stored on the server, it never has to be re-sent
over the network, no matter how many times it is encountered on any number of
clients. This feature greatly reduces network traffic and provides for greatly
enhanced storage efficiency on the server.
Replication. Replication is a feature that enables efficient, encrypted and

asynchronous replication of data stored in an Avamar server to another Avamar
server deployed in remote locations without the need to ship tapes. Replication is
a scheduled process between two independent Avamar servers, providing a higher
level of reliability for stored backups. Replication can be scheduled to run at offpeak hours to minimize bandwidth impact.
11
Functional Overview
GENERAL INFORMATION
Functional Overview
This topic provides detailed information about each part of the Avamar
client/server system and describes how the various parts interact with one
another.
Avamar Servers
All Avamar servers store client backups and also provide essential processes and
services required for client access and remote system administration.
A Word About Avamar Server Hardware Configurations. Avamar servers
are available in either single-node or scalable multi-node configurations. For the
most part, when using Avamar Administrator management console software, all
Avamar servers look and behave the same. The main differences among various
Avamar server configurations is the number of nodes and disk drives reported in
the server monitor.
Documenting specific differences in Avamar server hardware configurations is
beyond the scope of this publication. Whenever specific limitations and best
practices for certain configurations are known, they will be noted for your
convenience. However, these occasional notes should not be considered definitive
or exhaustive. Consult EMC Technical Support or your EMC reseller for additional
information about your specific hardware.
Nodes. The primary building block in any Avamar server is a node. Each node
is a self-contained rack-mountable network-addressable computer that runs
Avamar server software on the Linux operating system. Nodes can also contain
internal storage in the form of hard disk drives. If the node is configured with
internal storage (that is, a single-node server), it is internally mirrored to provide
robust fault tolerance.
Utility
Node
A node dedicated to scheduling and managing background Avamar

server jobs. In scalable multi-node Avamar servers, a single utility
node provides essential internal services for the server
(Management Console Server (MCS), cronjob, External
authentication, Network Time Protocol (NTP) and Web access).
Because utility nodes are dedicated to running these essential
services, they cannot be used to store backups.
Storage
Nodes
Nodes that store the actual backup data. Multiple storage nodes are
configured with multi-node Avamar servers based upon
performance and capacity requirements. Storage nodes can be
added to an Avamar server over time to expand performance with
no downtime required. Avamar clients connect directly with Avamar
storage nodes; client connections and data are load balanced
across storage nodes.
NDMP
Accelerator
A specialized node that utilizes NDMP in order to provide data

protection for NAS devices (EMC Celerra IP storage systems and
Network Appliance filers).
Single-Node Servers. Single-node Avamar servers combine all the features

and functions of utility and storage nodes on a single node.
12
Functional Overview
GENERAL INFORMATION
Avamar Clients
Avamar provides client software for various computing platforms. Each client
comprises a client agent and one or more plugins.
AVAMAR CLIENT
FILE
SYSTEM
PLUGIN
APPLICATION
PLUGIN
AVAMAR SERVER
AGENT
MANAGEMENT CONSOLE
SERVER (MCS)
GEN 000995
Agents. Avamar agents are platform-specific software processes running on the

client that communicate with the Management Console Server (MCS) and with any
plugins installed on that client.
Plugins.
There are two basic types of Avamar plugins:
Filesystem
plugins
Filesystem plugins are used to browse, back up and restore files

or directories on a specific client filesystem. Avamar currently
provides the following operating system plugins:
Application
plugins
Free BSD
HP-UX
IBM AIX
Linux
Mac OS X
Microsoft Windows
Microsoft Windows Volume Shadow Copy Service (VSS)
SCO OpenServer
SCO UnixWare
Sun Solaris
Novell NetWare
VMware
Application plugins support backup and restore of databases or

other special application. Avamar currently provides the following
application plugins:
IBM DB2
Lotus Domino
Microsoft Exchange
Microsoft Office SharePoint Server (MOSS)
Microsoft SQL Server
NDMP for NAS devices (EMC Celerra IP storage systems and
Network Appliance filers)
Oracle
13
Functional Overview
GENERAL INFORMATION
Avamar Administrator
Avamar Administrator is a graphical management console software application
that is used to remotely administer an Avamar system from a supported Windows
client computer.
Encryption
Avamar can encrypt all data sent between clients and the server in flight. Each
individual Avamar server can also be configured to encrypt data stored on the
server at rest.
In-Flight Encryption. In order to provide enhanced security during
client/server data transfers, Avamar supports two levels of in-flight encryption
(medium and high), which can be set on a client-by-client basis in client
properties, or for an entire group of clients in group properties. You can also turn
off in-flight encryption entirely.
At-Rest Encryption. The decision to encrypt all data stored in an Avamar
server is typically a one-time decision that is made when the server is initially
deployed at a customer site.
Logical Units
The RAID-1 (2 TB nodes) or RAID-5 (1 TB and 3.3 TB nodes) set in an Avamar
Data Store storage node is divided into four (1 TB node), three (2 TB node), or
two (3.3 TB node) equal size logical units (LUNs) at the RAID controller. LUNs are
mapped by the operating system.
LUN 0
For 1 TB and 2 TB nodes, LUN 0 is mapped according to the following table:
PARTITION
ALL STORAGE NODES
/boot
128 MB
/ (root)
8 GB
/var
1.5 GB
swap
4 GB
/bootalt
128 MB
/rootalt
8 GB
/varalt
1.5 GB
/data01
Remaining Space
14
Functional Overview
GENERAL INFORMATION
For 3.3 TB nodes, LUN 0 is mapped according to the following table:
PARTITION
ALL STORAGE NODES
/boot
128 MB
/ (root)
8 GB
/var
1.5 GB
swap
4 GB
/bootalt
128 MB
/rootalt
8 GB
/varalt
1.5 GB
/space
Remaining Space
Remaining LUNs
1 TB nodes - LUNs 1 through 3 are mapped to data partitions /data02
through /data04, respectively.
2 TB nodes - LUNs 1 and 2 are mapped to data partitions /data02 and
/data03, respectively.
3 TB nodes - LUN 1 is mapped to data partition /data01.
15
REPLACING SERVER COMPONENTS

This chapter describes how to remove and replace various standard Avamar Data
Store Field Replaceable Units (FRUs). You should familiarize yourself with this
information and procedures in the following chapters before performing any
component removal or replacement.
Avamar Data Store System Installation Manual for additional
information about alternate configurations.
Assumptions and Prerequisites

Any failed FRU is assumed to be already nonfunctional and simply powering it off
will do no additional harm to the Avamar system. While this may not always be
the case, situations requiring additional system preparation before a FRU
replacement are deemed to be the exception, not the rule.
Furthermore, an assumption is made that Avamar Technical Support will have
already intervened in those situations to place the Avamar system in a safe and
stable condition such that the failed FRU can simply be powered off and replaced
without additional harm to the system.
Any discussion of system shutdown, troubleshooting or maintenance is beyond the
scope of these remove and replace procedures.
IMPORTANT: Avamar Technical Support should have provided you with the location of the defective FRU. If you do
not know this information, contact Avamar Technical Support
before continuing any further.
Do not perform any remove or replace procedure without
explicit instructions from Avamar Technical Support.
16
Avamar Data Store Component Location

Avamar Data Store Component Location

An 18-node example of a standard Avamar Data Store initial configuration is
shown in the following diagram. Initial configurations can span from 3 to 18
nodes. When performing remove and replace procedures in this document, use
this diagram to determine component locations. Because previous component
replacement may have changed the arrangement of nodes at a customers site,
always verify the location of a defective component before continuing.
Each rack configuration has 20 slots, each one equivalent to a 2U increment.

Initially, the network switch is located at the bottom of the base configuration (in a
two-switch setup, the second switch is located in the 2U Filler slot) with the utility,
spare, and storage nodes stacked above it, in that order.
In configurations smaller than 18 nodes, unused expansion slots are located at the
top of the rack. Additional expansion nodes can be added in those slots starting
with the lowest numbered available slot. Since the spare can replace either a
defective utility or storage node, and because the last replacement node typically
17
Contacting Avamar Technical Support

becomes the new spare, the location of any specific kind of node can vary over
time.
Occasionally, Avamar Data Store is deployed in one or more alternate
configurations to fulfill unique customer requirements. See the Alternate
Configurations section of the ADS Gen3 System Installation manual.
Contacting Avamar Technical Support

Replacement procedures in this manual should be coordinated closely with Avamar
Technical Support through the following contacts.
EMC Powerlink eServices - Create Service Request in the following path:
Home > Support > Request Support
Telephone
United States: 1.800.782.4362, 1.877.534.2867
Canada: 1.800.543.4782
International: +1.508.497.7901
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REPLACING AVAMAR DATA STORE NODES

This chapter describes how to remove and replace Avamar Data Store nodes.
IMPORTANT: The node is heavy and should be installed in
a rack by two people. To avoid personal injury or damage to
the equipment, do not attempt to lift and install the node in
a rack without a mechanical lift or help from another person.
Before mounting the node to the rails, ensure that the ball
bearing retainer is locked forward.
When an existing node fails:
1. The spare node in the rack is placed into operation as the new storage or
utility node.
2. The replacement node is configured as the new spare node.
The presence of additional expansion nodes has no effect on this scenario because
those nodes should already be in operation as storage nodes. The only change
resulting from successive failures/fixes is the location of the spare node in the
rack.
Coordinate with Avamar Technical Support when replacing a node.
IMPORTANT: One exception to the previous information
occurs when you replace the chassis of a node but retain the
original hard drives. Refer to Transplanting a Node (page
29).
19
Basic Node Remove and Replace Procedure

Recommended Tools and Supplies

You might need the following items to replace an Avamar Data Store node:
Phillips-head screwdriver
Tie wraps
Flashlight

Avamar Data Store Gen3 node hard drives and power supply modules are hotpluggable, and can be replaced individually. Refer to Replacing a Hard Drive (page
39) and Replacing a Power Supply (page 43) for instructions about replacing those
individual components. In all other cases of node failure in an Avamar Data Store
server, you must perform a full node replacement. Use the following procedures to
do this.
Telco Rack Installations. If you are replacing an ADS node in a Telco rack, the
rail assembly has three main parts (see next image):
Inner rail - a solid segment that attaches to the node
Front Tray Assembly - a segment that attaches to the front of the
Telco rack
Rear Tray Assembly - a segment that attaches to the rear of the
Telco rack
The procedure that follows uses the EMC Titan rack as an example. For Telco
installation, alter these instructions as required.
20

Locate and Remove Defective Node

IMPORTANT: Avamar Technical Support provided you with
the eth0 IP address or the EMC Serial Number of the defective node. If you do not know this information, contact
Avamar Technical Support before continuing any further.
1. Locate the defective node.
(a) Remove the bezel faceplate by pressing the two tabs, one on each side
of the bezel, and pulling the bezel straight out.
You may also have to unlock the bezel with the key that came with the
original equipment. See next image.
(b) Identify the defective node by doing one of the following:

Scan the front panel LED displays to find the node that matches the IP
address supplied by Avamar Technical Support.
Scan the serial numbers until you find the one supplied by Avamar
Technical Support. This tag is located in two places: on top and bottom
of the front panel LED display.
IMPORTANT: Be absolutely certain that you have correctly
identified the defective node. Powering off the wrong node
could damage the Avamar system and cause loss of customer data. Coordinate with Avamar Technical Support
before powering off the node.
21

2. On the defective node, remove all power and Ethernet cables from the back
of the node. Label the cables so they can be easily identified when they are
connected back to the replacement node.
(a) Turn off the front panel power button.
(b) Disconnect the network cable from the eth0 (Gb 1) port.
(c) Disconnect any other network cabling, if applicable.
(d) Disconnect both power cables.
3. Remove the stabilizing screws behind the latch brackets on each side. See
next image.
4. Pull the inner rail release buttons, then pull the node forward until it
extends into the locked position. See next image.
5. Slowly pull the node forward to the fullest extension allowed on the rail
assemblies.
IMPORTANT: If the customer site makes full extension of
the rail assemblies unsafe or impossible, refer to Limited
Space Procedure (page 23).
22

6. Slide both white disconnect tabs forward to release the inner rails from the
slides, then slowly pull the node forward. See next image.
IMPORTANT: Do not pull the node using the hard drive

handles. Doing so may damage the equipment. The node is
heavy and should be installed in a rack by two people. To
avoid personal injury or damage to the equipment, do not
attempt to lift and install the node in a rack without a
mechanical lift or help from another person.
7. Carefully remove the defective node from the cabinet and set it aside.
Limited Space Procedure

If the customer site makes full extension of the rail assemblies unsafe or
impossible, replace step 5 in the previous procedure with the following steps.
1. Observe the rails connected to the node, and locate the blue and white
tabs. See next image.
2. Press both blue tabs and slide the node into the rack until the blue tabs are
even with the front of the rack.
23

3. From the back of the rack, line up the outer rail hole with the inner rail slot
on both rails. See next image.
4. Insert and secure a tie wrap through the hole and slot on both rails.
5. From the front of the rack, pull the node forward again to the fullest
extension allowed by the tie wrap restriction on the rail assemblies.
Install Replacement Node

The replacement node is installed in the same physical location formerly occupied
by the defective node.
1. Place the replacement node side-by-side with the defective node.
2. Removing inner rails from the defective node.
(a) All in one motion, pull up the stand-off spring and then push the rail
backward off the connection studs. See next image.
(b) Repeat on the opposite side of the defective node.

3. Attach the inner rails to the replacement node.
(a) Align the protruding rail notches with the connection studs on the node.
24

(b) Push the rail along the server until the studs fit securely into the
notches.
An audible click indicates that the rail is secure. See next image.
4. Install the replacement node in the cabinet.

IMPORTANT: The node is heavy and should be installed in
a rack by two people. To avoid personal injury or damage to
the equipment, do not attempt to lift and install the node in
a rack without a mechanical lift or help from another person.
Before mounting the server to the rails, ensure that the ball
bearing retainer is locked forward.
(a) Remove the tie wraps from the rail assemblies (see steps 7 and 8 of
previous procedure).
(b) From the front of the cabinet, align the inner rails attached to the node
with the mounting channels on the slide rails. See next image.
(c) Slide the node halfway into the slide rails.

IMPORTANT: Do not push the node into place using the
hard drive handles. Do not push on the front panels LEDs.
Doing so may damage the equipment.
25

(d) All in one motion, slide the blue release tab and then push the node
into the cabinet.
An audible click indicates that the slides rails are engaged and locked.
5. Secure the rail assembly in the cabinet by inserting and tightening the
stabilizer screws directly behind each bezel latch.
6. Install the bezel.
(a) Press the bezel onto the latch brackets until it snaps into place.
(b) Lock the bezel with the key.

Store the key in a secure place.
7. On the new node:
(a) Connect both power cables.
(b) Turn on the front panel power button.
(c) Connect the network cable to the eth0 network interface (Gb 1 port).
(d) Connect any other network cabling, if applicable.
8. Perform follow-on configuration of the replacement node in the next
section.
26
Follow-On Configuration
In order to put a node into service as a utility or storage node, certain follow-on
configuration procedures must be performed. First, you must configure the basic
networking capabilities of the node, and then contact Avamar Technical Support
for final configuration.
1. Configure your laptop as follows:
Static IP address: 10.99.99.99
Netmask: 255.255.255.0
Gateway: 10.99.99.5
2. Assign the original IP address to the new node:
(a) Connect the laptop to the eth1 network interface (Gb 2 port) of the new
node with a CAT6 Ethernet cable.
NOTE: The eth1 IP address on all nodes is 10.99.99.5.
User=root
(b) Log into the node as user root.

When prompted, type the root user account passphrase and press
ENTER.
Run netconfig
(c) Configure the basic networking capabilities of the node (eth0 network
interface, Gb 1 port) by typing the following on a single command line:
/usr/sbin/netconfig --ip=STATIC-IP-ADDR --netmask=NETMASK
--hostname=HOSTNAME --domain=DOMAIN --device=eth0
--gateway=GATEWAY
Where STATIC-IP-ADDR, NETMASK, HOSTNAME, DOMAIN and GATEWAY are
the static IP address, netmask, hostname, domain and gateway
settings for this node, respectively, as provided by the customer.
(d) Restart the network service by typing:
service network restart
(e) Verify the preceding data by typing:
ifconfig
(f) Verify basic network connectivity by typing:
ping STATIC-IP-ADDR
Where STATIC-IP-ADDR is the static IP address of the utility node of the
Avamar server.
(g) Reboot the node by typing:
reboot
(h) Exit the command shell.
(i) Disconnect the Ethernet cable from the eth1 network interface of the
node.
27
3. After the replacement node reboots, verify basic network connectivity and
login capability by doing the following:
(a) Connect the laptop to port 24 of the network switch with a CAT6
Ethernet cable.
NOTE: If the switch is customer-provided (that is, different
from the standard Avamar Data Store equipment), ask the
customer about switch connectivity.
(b) Reconfigure the laptops IP address:
From Start, open Settings > Network and Dial-up Connections
and select Local Area Connection.
Select Properties.
Double-click Internet protocol (TCP/IP).
Click Use the following address.
Set the IP address to an available address on the network
(customer-provided).
Set the netmask and gateway as provided by the customer.
Click OK.
Click OK again.
In a command prompt window, type ipconfig to ensure the new IP
address is active.
If not, disable and reenable the Ethernet connection in the Local
Area Connection dialog box.
User=root
(c) Verify that you can log in to the replacement node as user root.
Connect to the node using its IP address. When prompted, type the
root user account password and press ENTER.
4. Exit the command shell.
5. Unplug the Ethernet cable between the laptop and node.
6. Contact Avamar Technical Support to coordinate final server configuration.
Avamar Technical Support will remotely connect to the server and
configure node type and network files as required.
28
Transplanting a Node
Transplanting a Node
Transplanting a node is a process that replaces the node chassis but retains the
original hard drives. This process is indicated when server troubleshooting
indicates both of the following:
Node failure is located in a chassis component (for instance, memory).
All hard drives are working and contain valid data.
IMPORTANT: Coordinate with Avamar Technical Support
when transplanting a node.
The following procedure is similar to the Basic Node Remove and Replace
Procedure (page 20) in that a standard Avamar node FRU has been delivered to
the customer site. The differences are the following:
The replacement node is placed into operation as the new storage or utility
node.
The current spare node remains the spare.
The follow-on configuration procedure described previously is not required.
1. Perform the Locate and Remove Defective Node (page 21) procedure.
2. Place the defective and replacement nodes on a workbench.
NOTE: Refer to Removing a Hard Drive (page 39) and
Installing a Hard Drive (page 40).
3. Remove all hard drives from the replacement node and set them aside.
4. Remove each hard drive on the defective node one at a time and install it
in the same drive bay in the replacement node.
IMPORTANT: Ensure that you install each hard drive in the
correct drive bay. Switching each hard drive one at a time
decreases the chances of error.
5. Perform the Install Replacement Node (page 24) procedure.
6. Power up the node.
RAID software recognizes the original hard drives and prompts you to
import them to the new chassis hardware.
7. Select Import.
29
Contact Avamar Technical Support

Package, Return Equipment to Factory

Package the defective node and return it to the factory for analysis and
refurbishing. Use the box and packing from the replacement node.
If you performed a node transplant, insert the unused transplant hard drives in
the drive bays of the defective node. Return them to the factory.

Avamar Technical Support must update the customer configuration database with
the following information (if applicable) for a replacement or transplanted node:
Node serial number
eth0 (GB 1 port) IP Address
Physical location of the replacement node in the rack
The serial number is found on the top or bottom of the node front panel display.
Call Avamar Technical Support with this information at your earliest convenience.
30
REPLACING THE NETWORK SWITCH

This chapter describes how to replace a standard configuration Avamar Data Store
24-port network switch.
The replacement network switch must be configured before the customer uplink
cable or cables are connected to ports 1 through 4 on the switch.
IMPORTANT: Coordinate with Avamar Technical Support
throughout this process. Do NOT disconnect any network
cables or power cycle the switch or any nodes without coordinating first with Avamar Technical Support. If the switch or
port failure leaves one or more nodes in a state that is no
longer accessible from the network, Avamar Technical Support may request that you log into the affected node(s) and
perform a controlled shutdown of the node(s).
Basic Network Switch Remove and Replace Procedure

This section describes how to remove a defective network switch and install a
replacement. Refer to Avamar Data Store Component Location (page 17) for
information about placement of the network switch in the cabinet.
Remove Defective Switch

1. Locate the switch.
2. From the back of the cabinet, disconnect all node Ethernet cables from the
switch.
NOTE: All connections are prelabeled.
3. Disconnect the customer network uplink cable or cables.
31
Basic Network Switch Remove and Replace Procedure

4. From the front of the rack, remove the filler panel covering the switch
location.
Press the two restraining buttons on the panel to do this step. Ignore this
step for Telco rack installations.
5. Through the opening, disconnect both power cables from the switch.
The switch has no power button.
6. Loosen and remove the Phillips screws securing the switch to the tray (2
places).
For Telco rack installations, loosen and remove the six flat head Phillips
screws holding each side of the switch to the rail. This step is best
performed by two people, one to remove the screws and one to hold the
switch.
7. Carefully slide the switch out the back of the tray.
Install Replacement Switch

The replacement switch is installed into the same physical location as the
defective switch.
1. Loosen and remove the Phillips screws on the L-brackets on each side of
the defective switch (6 places).
2. Reverse the previous step to install the L-brackets on the replacement
switch.
Torque bracket screws to 16 in-lbs using a powered driver. Do not use the
32 in-lbs driver on these screws.
3. From the back of the cabinet, slide the replacement switch completely into
the tray.
The Ethernet ports must face the back of the cabinet.
4. Secure the switch to the tray with one Phillips screw in each side (bottom
hole).
Torque these screws to 32 in-lbs.
5. Connect all node Ethernet cables to available ports.
Reconnect the cables in the original order.
IMPORTANT: Do not connect the customer network uplink
cable at this time.
6. Through the opening in front of the rack, reconnect both power cables to
the switch.
7. Install the front filler panel covering the switch location.
Press the two restraining buttons on the panel to do this step.
8. Refer to Configure an ADS Switch (page 33).
32
Configure an ADS Switch

Package Defective Switch and Return It to the Factory

Package defective switch and return it to the factory for analysis and refurbishing.
Use the box and packing from the replacement switch.

Avamar Technical Support must update its customer configuration database with
the following information about the replacement switch:
Part number (P/N)
Serial number (S/N)
Contact Avamar Technical Support with this information at your earliest
convenience.

IMPORTANT: Upon customer request, a given Avamar
Data Store implementation might comprise a supported
alternate configuration. For instance, nodes might be delivered in a rack with no network switch. In that case, adjust
relevant instructions to fit customer-provided devices. Refer
to Alternate Configurations in the Data Store Gen3 Installation Guide for additional information.
IMPORTANT: For switches received directly from the factory or from service logistics, use a standard Ethernet cable
to connect your service laptop to port 24 of the switch. For
switches previously configured to run in ADS Gen1 or Gen2
systems or other deployments, this Ethernet cabling method
will not work. You must first use a DB-9 to RJ-45 connector
serial cable to configure and enable an IP address on the
switch. Then, you can use the same Ethernet cabling and
instructions to configure the switch. Separate directions for
configuring the network switch using the two different cable
connections follow.
1. Locate the zipped switch files (ADS_Gen3_switch_config.zip) on EMC
Powerlink.
This file is posted in the Software Downloads and Licensing >
Downloads A-B > Avamar branch of the Support menu.
2. Download the zip file to C:/ directory on your laptop.
33

3. In C:/ directory, unzip the file.
This file contains the following:
4porttr.cfg
89266-03.paz
at-tftpd.ini
README.txt
4. Rename the at-tftpd.ini file to at-tftpd.exe.
This file is a utility that will assist you in downloading the configuration
(4porttr.cfg) and patch (89266-03.paz) files to the switch in this
procedure.
5. Run at-tftpd.exe to install the AT-TFTPD Server 2.0 (Windows Driver)
utility.
6. After installation is complete, open the utility.
Under Programs on the Start menu, select
Allied Telesis > AT-TFTP Server 2.0 > AT-TFTP Server 2.0.
7. Click File > Options.
8. In the Set Options dialog box, set the Default file transfer directories
to C:\.
9. Click OK.
The TFTP daemon will now respond to TFTP requests that originate from
the switch.
10. Do one of the following:
IF
DO THIS
You are configuring a new switch.
Continue with the New Switch

Procedure (page 34).
You are configuring a switch that

was previously configured.
Continue with the PreviouslyConfigured Switch Procedure (page

36).
New Switch Procedure

1. Connect an Ethernet cable from your service laptop to port 24 of the
network switch.
2. Reconfigure the laptop's IP address:
Select Properties.
Set IP address to 192.168.255.10.
Set netmask to 255.255.255.192.
Click OK.
34

Click OK again.
address is active.
If not, disable and reenable the Ethernet connection in the Local Area
Connection dialog box.
3. In a command prompt window, enter the following:
telnet 192.168.255.3
A login prompt should appear.
4. Log in to the network switch.
When prompted, provide a login and password. Login credentials are
included in the README.txt file in the ADS_Gen3_switch_config.zip file.
5. Download the patch file 89266-03.paz to the switch by typing:
load meth=tftp file=89266-03.paz server=192.168.255.10
6. Verify the downloaded file is on the switch by typing:
show file
The 89266-03.paz filename should appear in the list.
7. Set this patch as the default by typing:
set install=preferred patch=89266-03.paz
8. Reboot the switch by typing:
restart reboot
9. Re-establish your telnet connection to the rebooted switch by logging in
again.
10. Download the configuration file 4porttr.cfg to the switch using the
following command:
load meth=tftp file=4porttr.cfg server=192.168.255.10
The TFTP utility is a case sensitive tool; in this command and ones that
follow, be sure to type these commands as shown. The 4porttr.cfg file is
a plain text file containing the following command line:
create switch trunk=1 port=1-4 speed=1000M
11. Verify the command successfully completed as noted by the following
message.
File transfer successfully completed.
show file
The 4porttr.cfg filename should appear in the list.
13. Activate the configuration file by typing:
set conf=4porttr.cfg
14. Verify that activation succeeded as noted by the following message.
Operation successful.
35

restart reboot
16. Disconnect cabling between your laptop and the switch.
Your switch is now configured.
17. Connect network switch port 1 to the customers network.
If uplink aggregation was originally configured, first verify connectivity for
one link between port 1 of the EMC ADS switch and the customer switch.
IMPORTANT: If connectivity is not achieved, unplug all
links between the EMC ADS and customer switches, and verify configuration settings. Refer to Uplink Aggregation in the
Data Store Gen3 Installation Guide for additional information.
Then, connect one to three additional links (ports 2 through 4 on the EMC
ADS switch) and verify connectivity again.
Previously-Configured Switch Procedure

1. Connect a serial cable between the DB-9 connector on your laptop and the
RJ-45 serial port on the network switch that you want to configure.
2. Open a HyperTerminal session.
COM port settings must be configured for 9600 baud, 8 Data Bits, and no
hardware flow control to establish a connection.
3. Log into the switch.
When prompted, provide a login and password. Login credentials are
included in the README.txt file in the ADS_Gen3_switch_config.zip file.
4. Assign an IP address to the switch with the following commands:
enable ip
add ip int=vlan1 ip=192.168.255.3 netmask=255.255.255.0
5. Connect an Ethernet cable from your service laptop to port 24 of the
network switch.
6. Reconfigure the laptop's IP address:
Select Properties.
Set IP address to 192.168.255.10.
Set netmask to 255.255.255.192.
Click OK.
Click OK again.
36

address is active.
If not, disable and reenable the Ethernet connection in the Local Area
Connection dialog box.
7. In a command prompt window, enter the following:
telnet 192.168.255.3
A login prompt should appear.
8. Log in to the network switch.
9. Download the patch file 89266-03.paz to the switch by typing:
load meth=tftp file=89266-03.paz server=192.168.255.10
show file
The 89266-03.paz filename should appear in the list.
11. Set this patch as the default by typing:
set install=preferred patch=89266-03.paz
restart reboot
IMPORTANT: The network switch initially has a default
configuration file preinstalled from the factory that sets up a
vlan and default IP address and netmask. When the
4porttr.cfg file is activated, the IP address is disabled and a
single vlan out of all 24 ports is created with a static trunk
declaration on ports 1 through 4. The serial port no longer
has connectivity and ICMP (Internet Control Message Protocol) commands such as ping do not function. Continue with
the procedure as instructed by using Ethernet connectivity.
13. Re-establish your telnet connection to the rebooted switch by logging in
again.
14. Download the configuration file 4porttr.cfg to the switch using the
following command:
load meth=tftp file=4porttr.cfg server=192.168.255.10
The TFTP utility is a case sensitive tool; in this command and ones that
follow, be sure to type these commands as shown. The 4porttr.cfg file is
a plain text file containing the following command line:
create switch trunk=1 port=1-4 speed=1000M
15. Verify the command successfully completed as noted by the following
message.
File transfer successfully completed.
show file
The 4porttr.cfg filename should appear in the list.
37

17. Activate the configuration file by typing:
set conf=4porttr.cfg
18. Verify that activation succeeded as noted by the following message.
Operation successful.
restart reboot
20. Disconnect cabling between your laptop and the switch.
Your switch is now configured.
21. Connect network switch port 1 to the customers network.
If uplink aggregation was originally configured, first verify connectivity for
one link between port 1 of the EMC ADS switch and the customer switch.
IMPORTANT: If connectivity is not achieved, unplug all
links between the EMC ADS and customer switches, and verify configuration settings. Refer to Uplink Aggregation in the
Data Store Gen3 Installation Guide for additional information.
Then, connect one to three additional links (ports 2 through 4 on the EMC
ADS switch) and verify connectivity again.
38
REPLACING A HARD DRIVE

This chapter describes how to replace hot-pluggable hard drives in an Avamar
Data Store node's internal hard-drive bays. Each storage node features six
3.5-inch hard drives in removable carriers connected through a backplane to the
nodes system board.
NOTE: You must use only drives that have been tested and
approved for use with the Avamar Data Store server.
Replacement hard drives for the Avamar Data Store server arrive blank at the
customer site, but they require no manual configuration. RAID software
automatically rebuilds the hard drive image when the new hard drive is detected.
IMPORTANT: Although the hard drive is normally intended
for hot-swapping, Avamar Technical Support may choose to
shut down some of the software processes on the node to
expedite RAID rebuild.
Removing a Hard Drive

1. Coordinate with Avamar Technical Support to determine which hard drive
needs to be replaced.
2. Remove the front bezel of the defective node.
(a) Press both tabs on the front of the bezel.
(b) Pull the bezel away straight from the rack.
Identify the node with the defective hard drive from the eth0 IP address
shown in the front panel LED display (see the next image). Also, verify
the serial number on the node matches the one supplied by Avamar
Technical Support.
39
Installing a Hard Drive

3. Locate the defective hard drive.

When viewing the node from the front, identify the defective hard drive
according to the following physical disk location number:
0
IMPORTANT: Coordinate with Avamar Technical Support to

perform the following steps. Avamar Technical Support will
use the RAID management software to prepare the drive for
removal.
4. Wait until the hard drive indicators on the drive carrier signal that the drive
can be removed safely.
Each drive sled has LED indicators that show the current status of the
drive. A failed drive has an amber LED indicator.
5. Press the release button, and then open the drive handle. See next image.
6. Pull the failed hard drive from the node chassis until it is free of the drive
bay.

IMPORTANT: When installing a hard drive, ensure that the
adjacent drives are fully installed. Attempting to insert and
lock a hard drive carrier next to a partially-installed carrier
can damage the shield spring of the adjacent carrier, making
it unusable.
1. Remove the front bezel. See steps 2(a) and 2(b) in the previous procedure.
40

2. Press the button on the front of the hard drive carrier and open the handle.
See previous image.
3. Insert the hard-drive carrier into the drive bay until the carrier contacts the
backplane.
Ensure the hard drive is fully seated in the chassis before continuing.
4. Close the handle to lock the drive in place.
5. Add the drive to the drive configuration through the service menu.
6. Replace the front bezel by reversing steps 2(a) through 2(d) in the
previous section.
7. Ensure the RAID rebuild is successful.
(a) Connect your laptop with an Ethernet cable to the eth1 port of the node
containing the new hard drive.
(b) Configure your laptop as follows:
Static IP address: 10.99.99.99
Netmask: 255.255.255.0
Gateway: 10.99.99.5
address is active. If not, disable it and reenable the Ethernet
connection.
User=root
(c) Log into the node as user root.

When prompted, enter the root user account password and press
ENTER.
(d) Enter the following command:
% omreport storage vdisk
Information similar to the following appears:
ID
: 0
Status
: Ok
Name
: Virtual Disk 0
State
: Ready
Progress
: Not Applicable
Layout
: RAID-5
Size
: 348.59 GB (374299688960 bytes)
Device Name
: /dev/sda
Type
: SAS
Read Policy
: No Read Ahead
Write Policy
: Write Back
Cache Policy
: Not Applicable
Stripe Element Size
: 64 KB
The RAID rebuild process can take hours to complete. It is finished

when State is "Ready" and Progress is "Not Applicable" for each ID in
the virtual disk list.
(e) Exit the command shell.
(f) Disconnect your laptop from the node.
41

Package Defective Hard Drive and Return It to Dell

Package the defective hard drive and return it to the factory. Use the box and
packing from the replacement hard drive.
42
REPLACING A POWER SUPPLY

This chapter describes how to replace a power supply in an Avamar Data Store
Gen3 node. Each node contains two power supplies, the second of which serves as
a redundant, hot-swappable power source.
IMPORTANT: Coordinate with Avamar Technical Support to
perform the following procedures.
An Avamar Data Store node requires at least one power supply to operate
normally. The node is in redundant mode when two power supplies are installed
and both power supplies are connected to an AC power source. If either power
supply fails, it can be replaced during normal system operation.
The following conditions must be noted:
SCENARIO
REQUIREMENT
Power supply removal in

a powered-on node
Remove only one power supply at a time.
Extended operation with

only one power supply
If one power supply must be removed for a period of

time, the remaining power supply must be installed
in the left bay and a blank installed in the right bay.
IMPORTANT: Extended operation of a node with
only one functioning power supply and no blank can
cause the node to overheat.
43
Replacing a Power Supply

REPLACING A POWER SUPPLY
Removing a Power Supply

IMPORTANT: When performing power supply replacement,
use appropriate electrostatic discharge precautions, including the use of a grounding strap.
1. From the back of the cabinet, identify the failed power supply.
Power supply LED indicators turn amber when it has failed.
2. Disconnect the power cable of the
failed power supply from both the
power source and the power supply.
3. Remove the power cable from the
Velcro strap.
4. Press the release latch and pull the
power supply out of the chassis. See
image at right.
IMPORTANT: Use caution when removing the failed power
supply. It may be hot.
Package Defective Power Supply and Return It to the Factory

Package the defective power supply and return it to the factory. Use the box and
packing from the replacement power supply.
Replacing a Power Supply

Before proceeding on a system with redundant power supplies, verify that the
functioning power supply and the replacement one are the same type with the
same maximum output power. The maximum output power (shown in watts) is
listed on the power supply label.
1. Using the functioning power supply as a guide, orient the new power
supply in the chassis opening.
2. Slide the new power supply into the chassis until it is fully seated and the
release latch snaps into place.
3. Connect the power cable to the power supply and the power source.
4. Secure the cable with the Velcro strap.
Allow several seconds for the node to recognize the power supply and
determine whether it is working properly. A green power supply status
indicator signifies the power supply is functioning properly.
44

Avamar Data Store Gen3 Customer Service Guide

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Copyright and Trademark Notices

Replacing Server Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Replacing Avamar Data Store Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

AVAMAR DATA STORE GEN3 CUSTOMER SERVICE GUIDE

Replacing The Network Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Replacing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

AVAMAR DATA STORE GEN3 CUSTOMER SERVICE GUIDE

Avamar Data Store Gen3 servers at customer sites. On standard configurations,

AVAMAR DATA STORE GEN3 CUSTOMER SERVICE GUIDE

Bold text denotes actual Graphical User Interface

Bold fixed-width text denotes shell commands that

All caps text often denotes a placeholder (token)

Regular (not bold) fixed-width text denotes

AVAMAR DATA STORE GEN3 CUSTOMER SERVICE GUIDE

Notes, Tips and Warnings

Notes, Tips and Warnings

TIP: This is a tip. Tips present optional information intended

AVAMAR DATA STORE GEN3 CUSTOMER SERVICE GUIDE

EMC Avamar Data Store

AVAMAR DATA STORE GEN3 CUSTOMER SERVICE GUIDE

EMC Avamar Software

EMC Avamar Software

AVAMAR DATA STORE GEN3 CUSTOMER SERVICE GUIDE

Important Terms and Concepts

Important Terms and Concepts

Node. An Avamar node is a self-contained rack-mountable network-addressable

Important Terms and Concepts

Replication. Replication is a feature that enables efficient, encrypted and

AVAMAR DATA STORE GEN3 CUSTOMER SERVICE GUIDE

A node dedicated to scheduling and managing background Avamar

A specialized node that utilizes NDMP in order to provide data

Single-Node Servers. Single-node Avamar servers combine all the features

AVAMAR DATA STORE GEN3 CUSTOMER SERVICE GUIDE

Agents. Avamar agents are platform-specific software processes running on the

There are two basic types of Avamar plugins:

Filesystem plugins are used to browse, back up and restore files

Application plugins support backup and restore of databases or

AVAMAR DATA STORE GEN3 CUSTOMER SERVICE GUIDE

ALL STORAGE NODES

AVAMAR DATA STORE GEN3 CUSTOMER SERVICE GUIDE

ALL STORAGE NODES

AVAMAR DATA STORE GEN3 CUSTOMER SERVICE GUIDE

REPLACING SERVER COMPONENTS

Assumptions and Prerequisites

AVAMAR DATA STORE GEN3 CUSTOMER SERVICE GUIDE

Avamar Data Store Component Location

Avamar Data Store Component Location

Each rack configuration has 20 slots, each one equivalent to a 2U increment.

AVAMAR DATA STORE GEN3 CUSTOMER SERVICE GUIDE

Contacting Avamar Technical Support

Contacting Avamar Technical Support

AVAMAR DATA STORE GEN3 CUSTOMER SERVICE GUIDE

REPLACING AVAMAR DATA STORE NODES

AVAMAR DATA STORE GEN3 CUSTOMER SERVICE GUIDE

Basic Node Remove and Replace Procedure

Recommended Tools and Supplies

Basic Node Remove and Replace Procedure

AVAMAR DATA STORE GEN3 CUSTOMER SERVICE GUIDE

Basic Node Remove and Replace Procedure

Locate and Remove Defective Node

(b) Identify the defective node by doing one of the following: