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HR Office Personnel
Table of Contents
Our Company
pages 3-4
Dress Code
pages 4-6
Behavior Code
page 6-10
Managing People
pages 10
Organization
pages 10
Operations:
pages 11
pages
11
HR Department
pages 12
Operational Forms
pages 13-26
Position Contract:
pages 27
Company
Company Story
2
Company Philosophy
We bring the beauty back to furniture. We take the old and worn and make it
useable and desirable again. We treat the furniture we work on as if it were our
own. We never take short cuts, but we do all our work with quality. Our name is on
every piece of furniture we work on.
Every contact our customers have with us needs to be an enjoyable and consistent
experience. They need to know that they are valuable and that we see them as
such.
We will offer our service at a competitive price and always give the customer more
than they expect. As a company, we need to make a profit, but never at the
expense of good service and value to the customer. Everything we offer to our
customer must be of great value and professional in nature.
We exist to serve the customer. Customers are not interference to our business
they are our business. If we fail to serve our customer, we have failed.
Our company desires to grow. A company that does not look at how it does
business will stagnate. We encourage employee suggestions at all levels of our
company. All suggested changes will be given an honest evaluation and if deemed
useful will be implemented. Please help our company grow.
Company Product
We are a furniture refinishing and repair company. We work with satin lacquer as
our medium. We do not paint furniture or do cabinets in the home. We work with
furniture. Our real product is returning fond memories to our customer.
Dress Code:
This company is aware that people like to express themselves in the way
they dress. In order to create a professional atmosphere at work the
following dress code is established. In general, we want our employees to
maintain a neat and clean appearance that is appropriate for the workplace
setting and for the work being performed.( https://www.shrm.org/resourcesandtools/tools-andsamples/policies/pages/businessandcasualattirepolicy.aspx)
Under certain conditions, the dress codes may need to be revised to a more
casual fashion, but employees are still expected to present a neat and
modest appearance. In the event that a more casual fashion needs to be
implemented it will be communicated to the employees through their
immediate supervisors.
Office employees
Office personnel come into direct contact with the customer and so the dress and
grooming standards is stricter than the shop standards.
Dress and grooming for men:
Hairstyles should be clean and neat, avoiding extreme styles and colors.
Only one ear piercing per ear and only one pair of earrings to be worn at a
time. No body piercings that show besides the one pair of ear piercings for
earrings.
Clothing should be modest in fabric, fit, length, style, and professional
looking for the office. Dresses and skirts should be at least knee length or
longer. Dresses and skirts may be split at or below knee level. Modest
dresses, skirts and blouses or sweaters are appropriate for the office as long
as they are professional looking. Modest pants, or dress slacks are also
appropriate. A nice looking pair of dress shoes are to be worn in the office;
no flip flops. No hats indoors with the exception if they are required for
religious purposes. Clothing is not to be form fitting, revealing, or vulgar.
Your underwear is not to show. An employee is to practice good hygiene. No
offensive body odor or strong colognes are allowed.
Shop employees
All employees will be required to keep the dress standards as they apply to
your position and work location. Failure to do so will lead to disciplinary
action including up to termination.
Behavior Code:
The success of our business is dependent on the trust and confidence we
earn from our employees, customers, and vendors. We will maintain honesty
and integrity with all people we deal with. We will conduct all business in an
honorable way.
All employees of this company agree not to behave in such a way as to
embarrass this company, and this includes actions when they are
representing the company and after hours. All employees will act in an
honest and ethical way both with the company and with its customers.
Equal opportunity employer
Our company will comply with all laws, rules, and regulations having to do
with our business. If you become aware of any possible breach in this
commitment, it is your responsibility to speak up and make known your
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concerns. You may do this with your immediate supervisor or with the CEO
of the company if conditions warrant the latter approach.
Competition
This company will not engage in the use of unlicensed software on our
computers or other electrical devices.
Health Issues
Because smoking and the use of tobacco products exposes not only the user,
but also those around them to health issues, we are a smoke-and tobaccofree company. If you must smoke, or use tobacco you must do it off
company grounds. This is a health issue, and a safety issue due to the
nature of the work we do. We are surrounded by flammable materials and
chemicals and for the safety of all involved smoking is not allowed. No
tobacco products may be used on company property or in company cars. Ecigarettes or vapor devices are included in this ban.
This is a drug free company. The use of legal drugs that impair ones work
performance is strictly prohibited, (This includes the use or possession of
marijuana). You may not use or posses alcohol on company premises. This
company strictly prohibits the illicit use, possession, sale, conveyance,
distribution, or manufacture of illegal drugs, intoxicants, or controlled
substances in any amount or in any manner. This company further
prohibits the abuse of alcohol or prescription drugs. Any violation of this
policy will result in adverse employment action up to and including dismissal
and referral for criminal prosecution.
(http://www.drugfreeworkplace.org/establish-a-drug-and-alcohol-abuseprevention-policy/)
Safety issues
We are concerned about the safety of all our employees. All safety
regulations and rules must be complied with in all activities that you engage
in. Refer to the safety manual of our company for specifics.
Work area
Keep work area professional looking, organized, clean and neat. Keeping
your work area organized, clean and neat not only make your area look
professional, but it also makes your work area a safe workspace.
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Conflict of Interest
All employees are to avoid situations that would create a conflict of interest.
It would be inappropriate to engage in employment with our competitors at
the same time you work for this company. It is inappropriate to accept
kickbacks in any form. Any decision you make in transactions for this
company should be made with the best interest of the company in mind.
Anything that would cause you to make a decision other than the decision
that would meet the best interest of the company would be a conflict of
interest. We have a duty to advance the legitimate and lawful interest of this
company when an opportunity arises.
If you have a question concerning a conflict of interest, approach the HR
department to get clarification. If in question, ask!
Nepotism
The hiring of family and friends can cause issues for a company. Any hiring
of family and friends will need to be cleared with the management of this
company and finally with the CEO.
Gifts, Gratuities and Business Courtesies
All employees are accountable to the behavior code of this company. Each of
us is committed to doing the right thing. Just because something is legal, it
may not be ethical. Let us take a higher standard, and make the hard
decisions always to do the right thing. Violations of this behavior code are
grounds for disciplinary actions up to and including termination of
employment.
Record keeping
We create, retain, and dispose of our company records as part of our normal
course of business in compliance with all company policies, guidelines, as
well as all regulatory and legal requirements.
All company records are to be true, accurate, and complete and the data is
to be entered into our books in a timely prompt manner.
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Managing People
Managing People:
All discipline will be in private and between employee and their supervisor.
Discipline will never be in front of other people.
All disciplining of employees will be done in a dignified manner and is not to
demean anyone.
Develop a good working relationship with your subordinates.
Employees of this company will have only one immediate supervisor.
When working with other employees reinforce their value.
Edify, instruct, and elevate those you work with.
When discipline is necessary, the employee and the HR department sign the
disciplinary form provided by the company. Note exactly what action will be
taken on the form.
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Adhere to script for hiring and firing personnel. If a person is fired this is not
a time to make him feel worse. Let this be as instructive and friendly as
possible under the circumstances.
When a person is fired, they will be escorted out of the building.
When a person is hired, they will be introduced to their immediate supervisor
as soon as possible.
Organization:
Organizational Chart:
Diagram 1
The above flow chart shows the organization as it now exist and as it will exist, but
with additional people filling the positions. As a person is hired, fill in their name on
the chart replacing the name that is currently there.
Operations:
Hours of operations
Our company works Monday through Friday. Our hours are 8:00AM until 4:30PM
Any work to be done on a Saturday will be strictly voluntary.
There will be a paid 15-minute break in the morning and one in the afternoon.
All employees will take a lunch break.
Protective measures:
Employees will wear protective equipment when working around chemicals
to protect their health. When spraying chemicals and during the stripping
process a respirator will be worn. When needed, eye protection will be worn.
When sanding a protective mask must be worn to protect the employees
lungs. Protective wear is not optional. We want to protect your health.
Complaints
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Safety Protocols
HR Department
Human Resource Department
The Human Resource department maintains the employees records according to
company policies. The employees folder is to be kept up to date and have easy
access for authorized personnel. These folders are confidential in nature and must
be protected as such. It is against company policy for these files to be viewed other
than by authorized personnel. An employee may view their personnel folders upon
request and under supervision by the H R department. An employee may not
remove anything from their personnel folders. If they feel something should be
removed they may request such removal from the HR department. The HR
department and the CEO of the company shall review this request.
Hiring practices:
All hiring practices will be above board and will be based upon the
qualifications of the individual applying. All applicants will be interviewed in
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Operational Forms
Acknowledge reading and acceptance of Handbook
Instructions for filling out the Acknowledge reading and acceptance of
handbook Form. (See figure 1 below)
1. Within a reasonable amount of time an employees is to read the company
handbook.
2. Fill in employees name and date.
3. The employee is to acknowledge that they have read the handbook and
will abide by its contents by checking off the yes on each of the three
questions.
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4. Once the employee has checked of the yes on the three questions they
and the HR department will sign and date this form.
5. If the employee is not willing to agree to abide by the handbook, they will
be terminated.
6. This file will go into the employees personnel folder.
Figure 1
5. Run off a hard copy and have the supervisor and employee sign and
date the form.
6. Once the form is signed and dated, submit the form to the CEO for final
approval. He will date the form and add his initials or inform
supervisor if adjustments need to be made.
7. Once all corrections and signature are completed, this form will go into
the employees folder.
Figure 2
Figure 3
Action Plan
Instructions for filling out the Harassment or Discrimination Charge Form
Action Plan. (See figure 4 below)
1.
2.
3.
4.
5.
Figure 4
Grievance Form
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Instructions for filling out the Grievance Form. (See figure 5 below)
1.
2.
3.
4.
5.
6.
Figure 5
Instructions for filling out the Request for Additional Personnel Form.
(See figure 6 below)
1. This form is to be filled out by department manager.
2. Enter department name requesting additional personnel.
3. Enter reasons that you feel additional personnel is needed. In this section
include whether the additional personnel is to be full time or part time and if
the position would be temporary or permanent.
4. Sign and date the form.
5. Turn this form into the HR department.
6. The HR department will determine whether additional personnel is justified
and what actions are to be taken.
7. The HR department manager will sign and date this form.
8. Give this form to the CEO (owner) for review and approval or disapproval.
9. The CEO (owner) enters the date form is reviewed and adds their initial.
10.The CEO indicates on the form if this action is approved or not.
11.Return the form to the HR department for further action.
12.The HR department will notify the department manager of the decision.
13.If the decision is to hire additional personnel, the HR department will proceed
with the hiring as outlined by company policy.
14.The HR department will file this form.
Figure 6
Instructions for filling out the Request to Hire Family or Friends Form.
(See figure 7 below)
1.
2.
3.
4.
5.
6.
7.
Figure 7
Instructions for filling out the Request Vacation or Time Off Form. (See
figure 8 below)
1.
2.
3.
4.
5.
6.
7.
8.
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Figure 8
Figure 9
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Absence Form
Instructions for filling out the Absence Form. (See figure 10 below)
1.
2.
3.
4.
5.
6.
7.
Figure 10
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Figure 11
6.
7.
8.
9.
Figure 12
Figure 13
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Figure 14
HR Office Personnel
Position Contract
Meet all standards from Operations Manual including behavior and dress
codes.
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Maintain an attitude that reflects the company philosophy and reinforces the
value of both employee and customer.
Reinforce vision of company.
Reinforce a positive company atmosphere.
Reinforce company philosophy in your work and association with others.
Maintain a good, positive, healthy, happy work place.
Give positive input to your manager to improve our company
Be friendly and courteous to all clients and potential clients.
Be honest with clients and potential clients.
All employees will be evaluated periodically by their immediate supervisors
as prescribed by company policy.
Aid in recruiting and hiring of company personnel using scripts.
Prepare procedures and scripts for recruiting and hiring.
Maintain personnel records and files.
Keep all personnel records current, accurate, and confidential.
Prepare and maintain professional and legal hiring and firing procedures.
Keep said procedures current with any changes in the laws.
Verify citizenship of company personnel.
Help fill approved request for needed positions in the company.
Protect the confidentiality of company personnel.
Conduct background investigations if requested by HR manager.
Verify information on applications.
Once a decision to hire is made check out and verify references.
Conduct (oversee) drug testing. This is a drug free company.
Resolve any reports of discrimination of any kind in a professional and
expedient manner. Discrimination will not be tolerated in this company.
Report to the CEO recommendations to resolve discrimination issues. Once
recommendations are approved by the CEO act in an expedient manner to
carry out recommendations.
Do other jobs or tasks as assigned.
Take initiative as needed.
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