Sofia Ali

1 Infinite Loop
Cupertino, CA 95014
September 9, 2016
George Smith
552 SunnyBrook Road
Charlotte, NC 27607
Dear Mr. Smith,
We at Apple are happy to help you with your current technical issue regarding the iOS update.
Lets start by looking at your device and possible solutions:
Since iOS 9 was recently released, there are a large number of downloaded applications that
increase their minimum iOS requirements to use the application on any device. From the
scenario you are describing, it sounds like this may be the case for the applications on your
second generation iPod. For pre-existing applications on your device, your current iOS is
supported. You may need to reset your iPod to manufacturers settings, since your iPods
software seems to be slightly corrupted.
For help with both downloaded and pre-exiting applications, please visit
http://www.apple.com/support/ for all of your questions regarding your device and iOS. We hope
you have a great day and thank you for choosing Apple.
From,

Sofia Ali