Master of Science in Healthcare Services

Management
Theres a science to healthcare and a science to managing its delivery.
Healthcare services management is a growing and changing space with an increased demand for
healthcare managers who can improve business and clinical outcomes. And, as healthcare reform laws
through the Affordable Care Act continue to change industry standards and operations, the need
becomes even greater.
Rutgers Business Schools Master of Science in Healthcare Services Management (MHSM)
will give you the tools, insight and expertise you need to be a successful operational leader in the
healthcare provider space. A multidisciplinary and innovative program, the MHSM offers a
customized, business-oriented and practice-based MBA curriculum applied to the healthcare services
sector. Our program is designed to hone leadership and develop a data-driven process orientation,
helping provider managers improve quality, reduce costs and increase patient satisfaction.
At just 36 credits, this flexible, hybrid program can be tailored to fit your busy schedule and can be
fast-tracked and completed in one year. Practice-based capstone projects give you practical experience
to apply what youve learned in classes taught by elite healthcare and management scholarsall in one
of the most health-services-dense areas in the United States.
Whether you have transitioned from a clinical care practitioner into management or consulting, or
seek to do so, our program will empower you to become a confident, strategic leader in hospitals or
provider organizations and their extended supply chains.
The Master of Science in Healthcare Services Management curriculum comprises 36 credits
and can be taken on a full-time or part-time basis or fast-tracked to finish in just one year. Hybrid inperson and online courses and evening classes allow greater flexibility for busy schedules. Our
program places an emphasis on data-driven results, problem solving, operations excellence and
interprofessional leadership. The core of the programs course load focuses on operating a healthcare
services organization and is buttressed by courses providing general business acumen tailored toward
healthcare.
After completing this program, you will be ready to:
Effectively lead healthcare provider organizations in the midst of value-based reimbursement
shifts.
Improve organizational performance through effective implementation of health information
technologies.
Develop the data analytical skills needed to drive decision-making in population health.

 Lead inter-professional teams of physicians, nurses, and other providers.

Semester 1
10 credits

COURSE #

TITLE

CREDITS

22:373:622

US Healthcare Systems & Managed Markets

22:799:696

Healthcare Services Management

22:960:575

Data Analysis & Decision Making

TBA

Healthcare Legal and Ethics

Semester 2
10 credits

COURSE #

TITLE

CREDITS

22:010:577

Accounting for Managers

TBA

Healthcare Operations Analysis

TBA

Management Skills Professional Development

TBA

Healthcare Innovation and Technology Management

Summer Semester
Optional internship or summer classes for students in one-year program.

Semester 3
2nd Year, 10 credits

COURSE #

TITLE

CREDITS

TBA

Healthcare Marketing

22:799:676

Lean Six Sigma

22:390:659

Healthcare Finance

TBA

Healthcare Seminar

Semester 4
6 credits

COURSE #

TITLE

CREDITS

22:799:650

MS-HSM Industry Client Project

22:799:648

Valuation of New Business Ventures

* Qualified students have the option of waiving up to 6 credits in recognition of prior career
experience. Course waiver requests are to be approved by program director(s) on a case-by-case
basis.

Sample Course Descriptions

Courses taught by leading industry scholars and researchers with practical industry experience and
critical business insights make the Rutgers Business School MHSM program stand out among similar
programs. Here is a brief description of just some of our course offerings.
22:010:577 - (3 cr)

Accounting for Managers

This course is an introduction to financial statement analysis, which builds on the fundamentals of
accounting, including understanding the accounting equation and its application in building the
balance sheet, the income statement, and the statement of cash flows. Basic accounting concepts,
accounting principles, and the audit report are presented. Students work in teams to analyze
corporate financial statements. The relationship of economic value to accounting measurement is
explored together with factors influencing management choices among competing valuation
principles. Theory is applied to the valuation of the asset, liability, and owners' equity accounts.
Emphasizes the heavy reliance on estimates in constructing financial statements and how
management can use such estimates to strategically manage its reporting responsibilities.
22:960:575 (3 cr)

Data Analysis and Decision Making

This course introduces statistics as applied to managerial problems. Emphasis is on conceptual
understanding as well as conducting statistical analyses. Students learn the limitations and potential
of statistics, gain hands-on experience using Excel, as well as comprehensive packages, such as R or

SAS. Topics include descriptive statistics, continuous distributions, confidence intervals for means
and proportions, and regression. Application areas include finance, operations, and marketing.
Introduces the basic concepts of model building and its role in rational decision making. Knowledge of
specific modeling techniques, such as linear and nonlinear programming, decision analysis, and
simulation, along with some insight into their practical application is acquired. Students are
encouraged to take an analytic view of decision making by formalizing trade-offs, specifying
constraints, providing for uncertainty, and performing sensitivity analyses. Students form groups to
collect and analyze data, and to write and present a final report.
22:390:659 (3 cr)

Healthcare Finance
This course is designed with an emphasis on applications of analytical tools in healthcare
organizations. Combinations of lectures and discussions on different topics important to healthcare
finance will enable students to develop analytical skills necessary to solve a variety of financial
management problems. After completing this course, students should be able to analyze investment
decisions, evaluate different sources of financing projects, analyze cost of capital, understand the
issues of reimbursements including physician payments, capitated payments and fee-for-service
payments, differences between for-profit and non-profit organizations, taxable and tax-exempt bond
issues and their impact on the supply of charity care by non-profit hospitals, and the operations of
physicians practice.

Healthcare Innovation and Technology Management

The course examines, from a managerial perspective, the critical issues in planning and
implementation of healthcare technologies such as electronic health record (EHR), Radio Frequency
Identification (RFID), telemedicine, social media and mobile devices, personal health records, and
other emerging technologies. It examines salient issues such as benefits from, selection of, and user
support of EHR. It also addresses emerging concepts of Regional Health Information Exchanges and
provides an overview of Practice Management Systems.

Healthcare Legal and Ethics

This course covers important legal and regulation issues such as Stark law, anti-kickback, anti-trust,
and EMTALA, as well as their implications on the operations and management of healthcare services
organizations. It provides updates on the last legislation changes and also discusses physician
employment models and work ethics issues in healthcare services organizations.

Healthcare Marketing
The market of healthcare services is quite unique: although patients receive the services, the payment
comes from insurances and government agencies. So, who to market to and how to market is a
complex question that yields unique answers. This course provides an understanding of the
frameworks, tools, and strategies for marketing healthcare services. Main topics covered include

patient behavior, market segmentation and targeting, pricing, branding, relationship management,
marketing research, promotion, and advertising of healthcare services. Students will learn to develop
and implement effective and efficient marketing plans for healthcare services.

Healthcare Operations Analysis

The objective of this course is to introduce qualitative and quantitative models and tools to efficiently
manage operations for healthcare services and extended healthcare supply chains. Topics include
demand forecasting and management; appointment scheduling systems; resource and capacity
planning; queuing and managing waiting lines; hospital procurement and Group Purchasing
Organizations (GPOs); inventory and material management; drug distribution and pharmaceutical
supply chains.

Healthcare Seminar
The healthcare industry is rapidly changing new regulations and government policies are rolled out
rapidly, new technologies and business models are emerging quickly. Therefore, it is important to
keep up with the latest policy, technological innovations and best practices. This course is designed to
keep students current on the latest developments in this industry. Senior executives, accomplished
researchers, industry observers and federal and local government officials are among the relevant
speakers who will be invited to present the latest developments and trends in the management of
healthcare services organizations. Classes will be carried out in multiple forms, such as seminars,
forums and panels. Topics will be solicited each semester from our industry advisory board, faculty
and students.
22:799:696 - (3 cr)

Healthcare Services Management

This course provides strategies, techniques, and best practices to improve unit, organizational, and
integrated delivery system performance by applying key concepts from operations and supply chain
management to the healthcare context. Topics include the operational implications of current
regulatory and reimbursement trends; organizational design and referral patterns; vertical integration
and professional services outsourcing; healthcare policies and legal issues related to aligning
physicians and hospitals, clinical integration via information technologies (e.g., electronic health
records and regional health information exchanges); service process design; quality assurance;
managing population health; and project management for healthcare organizations. The objective is
to effectively manage information, material and financial exchanges for healthcare provider
organizations to improve the quality of services and efficiency.
22:799:676 - (3 cr)

Lean Six Sigma

Lean six sigma is an application of the quantitative six sigma quality management techniques within a
lean enterprise. The goal is to create an efficient organization that continuously reduces waste and

operates at the most efficient levels possible. In addition to covering the fundamentals of Lean and Six
Sigma, this course will equip students with other important tools and strategies to improve the
performance of business processes. Students will practice solving business problems and improving
processes through case studies, team exercises and simulations, self-assessments, and guest lectures.
Topics covered will include: six sigma improvement methodology and tools, lean manufacturing tools
and approaches, dashboards and other business improvement techniques. Students will also gain an
understanding of: the strategic importance of business improvement, the need for fact based
management, the significance of change management, and how to deploy these tools in different parts
of the value chain.

Management Skills Professional Development

This course explores human dynamics by examining the role of management and learning styles in the
effective functioning of organizations. Topics include personality types, motivation, cognition and
learning, communication, team development, and leadership. Through class discussions, case
analyses, simulations, and group projects, students learn critical managerial skills such as
communication, decision making, conflict resolution, and team building.
22:799:650 (3 cr)

MHSM Industry Client Project

In this course, students form teams to work on real life consulting projects provided by healthcare
organizations under faculty supervision. The healthcare organization will appoint a senior executive as
the contact person for each team and the team will interact with the corresponding organization at
least 3 times during the project: initial briefing and data collection, mid-term reporting and final
presentation. The course aims to integrate the whole curriculum of the proposed degree program, and
build students problem solving skills and teamwork skills using real life consulting engagement, thus
significantly enhances students employability.
22:373:622 (3 cr)

U.S. Healthcare Systems & Pharmaceutical Managed Markets

The health care industry in the United States is one of the most controversial and changing systems in
the global economy. In recent years it has transformed into a conglomerate of public and private
entities; each with its own agenda, funding sources and place in the market. Topics of discussion will
include characteristics of the health care system, public/private sector roles, health care markets,
managed care impact, congressional proposals, health policy changes, health care reform strategies,
and the role of patients/consumers.
22:799:648 (3 cr)

Valuation of New Business Ventures

Knowledge contained in the supply chain can be used to foster new demand-driven product
innovations and to initiate new ventures. Virtual company teams are formed to plan the design,

assembly, marketing and distribution of new innovative products. A business plan will be formed by
each virtual company team. The business plan will include: a marketing plan; financial analysis
including income statements and balance sheets, procurement, supplier alliances, logistics and
fulfillment plans for the products to be produced. A design plan for the proposed new product will also
be produced. The expected outcome of each project is a marketable new product together with a
design of its supply chain that is resilient, profitable, cost-effective, and responsive to the highly
dynamic market. A large number of project opportunities will be encountered as the participants work
through the introductory material

Application Deadlines
DEADLINES

EXPECT DECISION BY

Round 1: November 15, 2016

December 20, 2016

Round 2: January 20, 2017 (Deadline for

international students)

February 20, 2017

Round 3: March 15, 2017

April 15, 2017

Round 4: May 1, 2017

June 1, 2017

Incomplete Applications: If application is not complete for example, missing test scores, no
essay or other items you will be contacted by us. If you do not provide a completed application by
the deadline, we cannot guarantee a decision by the listed date.

Tuition and Fees

(2016 - 2017)

FULL-TIME STUDENTS PER SEMESTER (12 OR MORE CREDITS):

Tuition - New Jersey Residents

$12,919.50

Tuition - Out of State Residents

$22,429.50

Campus Fee

$817.50

Computer Fee

$160.50

NJPIRG Fee (Optional Fee)

$11.20

FULL-TIME STUDENTS PER SEMESTER (12 OR MORE CREDITS):

School Fee

$349.25

Employees on temporary work visas: New Jersey residency regulations do not recognize
temporary work visas (H1) as evidence of residency; thus you will be paying out of state
tuition.

Housing and Dining

Housing - Newark Campus
Housing - Livingston Campus
Dining Services - Newark Campus
Dining Services - Livingston Campus

Application Checklist
In addition to the Online Application, applicants must complete the following:

1. Application fee (non-refundable) of $70

Checks and money orders should be made payable to Rutgers, the State University of New Jersey. Do
not send cash. This can also be paid online via a credit card.

2. Official Transcripts
Applicants must mail in an official transcript for each undergraduate and graduate institution
attended.
For Rutgers graduates, please note that even though you are applying to Rutgers as an alumnus, you
still need to contact the Registrar's office and request your official transcript be mailed to our office.
* If you are a domestic applicant holding international transcripts, please refer to these instructions.

3. GMAT or GRE Test Results

Official GMAT or GRE test results, taken within five years from the term of entrance, are required.
1.

GMAT code: QK5-XT-40

2. GRE code: 5529

Applicants holding one of the following degrees are exempt from the GMAT/GRE: JD, PhD, MD, or
PharmD.
For applicants who are full-time career military, please send an e-mail to
admit@business.rutgers.edu to inquire about the possibility of a GMAT waiver.
Please click here to try a sample GMAT quiz.
4. Test of English as a Foreign Language (TOEFL), IELTS, or Pearson Test of English
Academic (PTE Academic)
You must submit the TOEFL or PTE Academic test if your native language is not English. Not required
of students who have obtained an undergraduate or graduate degree in the U.S. or other English
speaking countries (Canada, England, etc...).
1.

TOEFL Code: B355

2. IELTS: Please contact IELTS and have your score sent to our office (address listed below).
3. PTE Academic is a computer-based academic English language proficiency test designed
to measure reading, writing, listening and speaking skills, as they are used in an academic
setting. Rutgers Business School requires a minimum score of 68 on PTE Academic.
5. You must provide two letters of recommendation
Letters of recommendation can either be submitted through the online application or they can be
mailed to our office directly by the recommender on company letterhead.
6. Submit your current resume
This can be done through the online application.
7. Essay
You must select 1 of the 3 essay topics below. Essay should be typed, double spaced, and 2 pages in
length.
You must submit an essay describing a professional ethical dilemma you have faced and how
you resolved it.

 Explain what you have learned from your experience as a member of a team whose project
was not completed successfully.
Describe your greatest professional achievement and how you added value to your
organization
Additional/Optional Essay - provide any additional information not addressed elsewhere in your
application materials which will help the Admissions Committee learn more about your candidacy.
Please address any employment gaps, academic concerns, strengths or weaknesses.
8. International Applicants
Additional requirements apply to international applicants. Click here for instructions.

Mailing address for all supporting documents

Rutgers Business School Newark and New Brunswick
Office of Graduate Admissions
1 Washington Park, Suite 124
Newark, New Jersey 07102

Questions?
If you have any questions, please contact the RBS Graduate Admissions office at (973) 353-1234 or
admit@business.rutgers.edu.