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5. CUSTOMER SERVICE
Hotline center
o Responds to tenants complaints or requests for services promptly and
effectively.
Maintain Centralized database
o Maintain centralized database of all tenants request and complaints thereby
enabling management to review the effectiveness of the company customers
services level.
Generation of Work Order ( WO )
o The system support the generation of WO based on the request or complaints
from the tenants or owners. The system will then track the WO status
progress and its completion.
Monitor Job Assignment
o The system support the monitoring of job assignments, tracking its progress
and completion.
Integration to Centralized Billing System in AR
o All the billing arises from the responds of services or complaints from the
tenants are calculated and then integrated to the centralized billing system for
billing purposes.
Overtime (OT)
o Support overtime request. The system will print out any overtime request for
approval.
Overtime Charges
o Automatically calculate the overtime charged based on hourly rate and the
OT charges/billing is then integrated into AR Centralized billing system.
6. MAINTENANCE MANAGEMENT
Maintenance Item registration
o Register all items to be maintained in the tag master file
Method Of Preventive Maintenance
o 2 Methods are supported by this system that is Interval and Meter. By Interval
means that at every interval period as specified in the preventive
maintenance entry the item is subject to maintenance purpose. By Meter
means that at every interval period the item will be checked if the usage
trigger value has reached its threshold then the item will be maintained.
Maintenance Contract
o This system support the maintenance of property equipments to outside
vendor/supplier based on contract period or internal . It also allows the
charges to many account type like charge to expense account , charge to
Debtor / Tenant or to Creditor account.
Preventive Maintenance Schedule
o This system could produce a preventive maintenance schedule in a year. This
will help the property manager to manage all of the equipment within the
property without failure.
Generation of Work Order
o This system will produce work order for the equipment within the apartment
as specified in the preventive maintenance schedule. It also tracks the
progress of the work order, the labor and item usage to carry out this .
7. FIXED ASSETS
Depreciation Methods supported
o Two methods are supported in this Fixed Assets system that is Straight Line
and Reducing Balance method.
Trace Fixed Assets Location
Fixed Assets Registration
o To register any fixed assets into Fixed Assets master file/database, the
information include the inspection records, lease information if assets are
leased, relocation and maintenance information.
Integration to General Ledger Module
o Automatic generation of depreciation process based on the parameter that
have been set up previously and the result will be posted into General Ledger
Module.
Comprehensive Reports
o Monthly depreciation report , net book value, fixed assets master file listing ,
and so on
8. GENERAL LEDGER
Chart Of Account
o The GL system could support up to 22 alpha-numeric characters where the
users could flexibly define the number of digit for use.
Recurring Journal
o The system support recurring transaction by creating the recurring and the
reversal journal for that transaction. Any periodical transaction with equal
transaction amount could be considered as recurring journal. ( eg. Newspaper
fee, Assets Amortisation etc)
Prepayment Journal
o Just as the recurring journal, the system also provide an automation for
prepayment journal, where the user defined the prepayment account, and
bank account initially. When transaction is posted then the system would
automatically create the reversal/required journal e.g. Prepaid Expenses, etc
Before Audited and After Audited Financial Report
o AST System support the 13th month financial closing to support the closing of
financial statement before audit adjustment
Automatic month-end and year-end closing
o AST system support month end and year end closing of financial and to
calculate the opening balance for the next period automatically and calculate
the retained earning at year end.
Support Multi Currency and Forex Revaluation
Flexible Financial Budgeting
o AST system support the set up of financial budgeting and tracking the budget
against the actual transaction amount by account basis per period and
tabulate the actual Vs Budget amount with its variance in the financial
reporting. The budget file can be done in Excel then import into the system or
it can be entered directly into the system.
Cost Centre Reporting
o The system also support cost centre financial reporting to help track the cost
of each department and tracking it against budget per cost center per se.
External General Journal
o The system also support the integration from all others sub-ledger module
into its integrated GL module by creating automatic journal into the external
journal. The accounting dept will then check the automatic journal for its
validity before posting it to produce real-time financial report.
Unlimited Printing Period of the Financial Report
o The sytem support the printing of financial report for any given period both history
and future transaction with no limit to the the financial period. The only limitation is
only with the storage space ( in this case hard disk capacity )
9. CASH BOOK
Cash and Bank Receipt/Payment
o Facilitate the receipt of payment from tenants or payment to
supplier/contractor. The monies collected / paid is then allocated to due
documents in its respective sub-ledger transaction.
Bank Reconsiliation
o Bank reconcile is supported with Cash Book Module. Comparing cash book
details transaction against bank statement account details for any unmatched
transaction.
Produce Cash Flow Report ( Both Direct and In-Direct )
Automatic Integration to General Ledger Module
Support on-line approval with password
Printing of Payment and/or Receipt Voucher
Printing of Bank Recapitulation ( By Bank ,By Account, by Period )
Printing of Bank-In and Bank-Out Listing
Printing of Daily Cash Book Transaction Listing
set a maximum credit limit for each authorized person which depend on the
organization structure and the approval limit. These approval method can be
set within the system.
Expedite PO
o The system is able to print any expedite letter for any purchases by
generating a user definable expediting letter.
Multiple PO in one Delivery Order (DO)
o The system support multiple PO in one Delivery Order or Goods Received
Notes (GRN)
o Comprehensive reporting and on-line inquiries are crucial component of the
system.
o The system supports standards reports such as Late Orders, Partial/Over
Order, Outstanding Deliveries, Late Deliveries, Price Variance, so on