Jessica Montoya

1243 S Oak St (630) 639-3131

West Chicago, IL 60185 jmontoya92@sbcglobal.net

Work Experience
Allstate
Insurance Policy Processing Clerk

435 Melrose Ave

Glen Ellyn, IL 60137
May 2016 Present

Process, prepare, and submit business or government forms, such as submitting

applications for coverage to insurance carriers.
Process and record new insurance policies and claims.
Correspond with insured or agent to obtain information or inform them account status or
changes.
Organize and work with detailed office or warehouse records, maintaining files for each
policyholder, including policies that are to be reinstated or cancelled.
Review and verify data, such as age, name, address, and principal sum and value of
property on insurance applications and policies.
Collect initial premiums and issue receipts.
Notify insurance agent and accounting department of policy cancellation.
Examine letters from policyholders or agents, original insurance applications, and other
company documents to determine if changes are needed and effects of changes..
Answer, screen, and forward any incoming calls while providing basic information
when needed
Perform other clerical receptionist duties such as filing, photocopying, faxing,
emailing, mail flow etc.
Rainbow Academy
Teachers Assistant

1280 Kuhn Rd. Carol

Stream, IL 60188
February 2013 - May 2016

Maintained a safe play environment.

Observed and monitor children's play activities.
Communicated with children's parents or guardians about daily activities, behaviors, and
related issues.
Sanitized toys and play equipment.
Kept records on individual children, including daily observations and information about
activities, meals served, and medications administered.

 Supported children's emotional and social development, encouraging understanding of

others and positive self-concepts.
Identified signs of emotional or developmental problems in children and bring them to
parents' or guardians' attention.
Assisted in preparing food and serving meals and refreshments to children.
Created developmentally appropriate lesson plans.
Helped children with homework and school work.
Read to children and teach them simple painting, drawing, handicrafts, and songs.
Disciplined children and recommend or initiate other measures to control behavior, such as
caring for own clothing and picking up toys and books.
Performed general administrative tasks, such as taking attendance, editing internal
paperwork, and making phone calls.
Organized and store toys and materials to ensure order in activity areas.
Organized and participate in recreational activities and outings, such as games and field
trips.
Drove children to and from school (CDL)

West Chicago Park District (Norton Creek Elementary

School)
Counselor

2033 Smith Rd
West Chicago, IL 60185
October 2009 - February
2013

Maintained a safe play environment.

Communicated with children's parents or guardians about daily activities, behaviors, and
related issues.
Provided care for mentally disturbed, delinquent, or handicapped children.
Supervised/Interacted with children
Assisted during snack time
Helped children with homework and school work.
Taught them simple painting, drawing, and handicrafts.
Performed general administrative tasks, such as taking attendance, editing internal
paperwork, and making phone calls.
Planned seasonal parties.
Hobby Lobby
Retail Salesperson

1851 N Neltnor Blvd

West Chicago, IL 60185
October 2008 - February
2012

Greeted customers and ascertain what each customer wants or needs.

Helped locate or obtain merchandise based on customer needs and desires.
Received and processed cash or credit payment.

 Answered questions regarding the store and its merchandise.

Maintained knowledge of current sales and promotions, policies regarding payment and
exchanges, and security practices.
Placed special orders or called other stores to find desired items.
Opened and closed cash registers, performing tasks such as counting money, separating
charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Watched for and recognized security risks and thefts, and know how to prevent or handle
these situations.
Inventory stock and requisitioned new stock.
Cleaned shelves, counters, and tables.

Education
College of DuPage
Associates of Arts

- 12/15/2016

Lewis University
Completing Bachelor of Arts in Middle Level Math

Skills
Bilingual in English and Spanish

References
Freddy Crone

(630) 402-9264

Patricia Ali (630) 973-6080

Tracey Kowalczyk

(630) 802-5226

August 2017 - June 2019