Powering Local

Operations
Support for the
Largest Global
Sporting Event
With over ten stadia, multiple media centers, critical accreditation
centers, numerous hotels, airports, an International Broadcast
Center and the critical IT Command Center (ITCC), the local IT
operations support for FIFA is a necessity rather than a value-add.

Challenges
The event-based support and its IT architecture was quite
different from the conventional one in the IT industry
Shorter timelines in terms of getting the resources on-
boarded

Solution
Developed a centralized deployment plan, for error-free
execution
Centralized asset management and monitoring resulting in
end-to-end coverage

Benefits
33 servers, 947 laptops, 712 printers, 217 cameras, and
700+ mobile phones were deployed flawlessly
Heightened customer delight due to the smooth deployment
process
100% accountability of assets
Non-conventional implementation in a non-traditional environment
When it comes to any sporting event, each implementation is unique. Since this implementation was event-based, its IT architecture was
different from the conventional, and required a lot of effort to design the framework. End-to-end framework development and operations
implementation was the need of the hour. There was a daunting challenge of rigid timelines and staff-related logistics.

Flawless delivery of services attained due to excellent planning

Close to a thousand laptops were imaged for the event using Windows Deployment Services and 100+ Accreditation (ACR) printers were
configured and deployed at the ACR centers. This was possible only through meticulous planning and flawless execution. 80% of the
deployment was executed without zero issues or challenges and resulted in increased customer delight.
A centralized structure was the key factor for implementation
To ensure smooth functioning of
operations, a Local Operations Team (LOT) LOT LOT LOT LOT
Port Elizabeth Polokwane Pretoria Rustenburg
was formed. Its operations were controlled
by the IT Command Center (ITCC), which
was centrally located and functioned as the LOT ITCC LOT
hub of all activities. Durban - Hotline Team IBC
- Security Team
A Master Deployment Plan was prepared - Windows Team
- Deployment Team
and, the entire event hardware was LOT LOT
- Asset Management Team
configured, shipped and deployed at Cape Town FIFA HQ

various locations according to this plan. The

team at the venue was responsible for all LOT LOT LOT LOT
hardware installations/de-installations. Nelspruit Johannesburg SC Johannesburg EP Bloemfontein

The centralized Asset Management Team

(AMT) and Deployment team tracked the movement of the assets and the deployment respectively. The Hotline teams operating from IT
Command Centre (ITCC) were responsible for logging calls received from venues and assigning them to appropriate resolution groups.

Key events implemented using this framework

FIFA Preliminary Draw - 2007

FIFA Confederations Cup - 2009

FIFA World Cup Draw -2009

FIFA 2010 Event Management Solutions
Cost Effective Accreditation systems: Designed for over 250,000 accreditations during the World Cup
Consolidation of Volunteer Management Systems: For over 130,000 volunteers
Hosting of an Efficient Transportation System: Including all ground transport
Enhanced Space and Material Systems: Deployment of over $1 Billion of assets during the World Cup
Incorporating Robust Ticketing System: Testing and deploying the product to sell more than 3 Million tickets

About Mahindra Satyam

Mahindra Satyam (NYSE: SAY) is a leading global business and information technology services company that leverages deep
industry and functional expertise, leading technology practices, and an advanced, global delivery model to help clients transform
their highest-value business processes and improve their business performance.

The Company's professionals excel in enterprise solutions, supply chain management, client relationship management, business
intelligence, business process quality, engineering and product lifecycle management, and infrastructure services, among other key
capabilities.

Mahindra Satyam is part of the $6.3 billion Mahindra Group, a global industrial conglomerate and one of the top 10 industrial firms
based in India. The Groups interests span financial services, automotive products, trade, retail and logistics, information technology
and infrastructure development.

Mahindra Satyam development and delivery centers in the US, Canada, Brazil, the UK, Hungary, Egypt, UAE, India, China, Malaysia,
Singapore, and Australia serve numerous clients, including many Fortune 500 organizations.

Contact
To know more, write to rfi@MahindraSatyam.com

www.mahindrasatyam.com