Internship Report

On
Human Resource Management in Trust Bank Limited
Course Name: Practicum (ECO-490)
Prepared for
Dr .M. Abdul Jabbar
Chair, Department of Economics
IUBATInternational University of Business Agriculture and Technology

Prepared by
Nazia Khan Saki
ID#12208012
Program-BAEcon

IUBAT-International University f Business Agriculture and Technology

Date of Submission: 15th April, 2016

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Letter of Transmittal

15th April ,2016

Prof. Dr. M Abdul Jabbar
Chair, Department of Economics
IUBAT- International University of Business Agriculture and Technology
4, Embankment Drive Road, Sector # 10 Uttara, Dhaka-1230.
Subject: Submission of Internship Report on Human Resource Management in Trust
Bank Ltd.

Dear Sir,
It is my great pleasure to submit you my internship report on Human Resource Management
in Trust Bank Ltd. I have tried my best to complete this report properly following the
guidelines provided by you and concerned organization.
I have confidence that the internship program has increased both of my practical experience and
theoretical knowledge to a great extent. I will be obliged to answer any query that may arise
during the evaluation of this report.

Sincerely Yours,
Nazia Khan Saki
Id#12208012
Program-BAEcon

..............................................................

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Supervisor's Declaration
This is to certify that Nazia Khan Saki bearing ID 12208012 Program-BAEcon, IUBATInternational University of Business Agriculture and Technology has completed her internship in
Trust Bank Ltd Uttara Corporate Branch. Under my supervision she has always maintained
communication with me. Under my guidance and supervision, she has successfully prepared an
internship report on Human Resource Management in Trust Bank Ltd. has been submitted
for the degree of Bachelor of Arts And Economics (BAEcon).
To the best of my Knowledge and as per her declaration, any part of this report has not been
submitted for any degree, diploma or certificate.

She is permitted to submit the Internship report.

With Best Regards

..
Prof. Dr. M Abdul Jabber
Chair, Department of Bachelor Arts in Economics
International University of Business Agriculture and Technology

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Student's Declaration

I do hereby declare that the work presents in this report titled Human Resource Management
in Trust Bank Ltd. have only been prepared for the fulfilment of the course of ECO- 490
Practicum as the partial requirement for the degree of Bachelor of Arts and Economics
(BAEcon).
This report has been solely prepared by me and to the best of my knowledge. It contains no
materials previously published or written by any other person which have been accepted for the
degree at IUBAT or any other educational institution, except the quotations and reference which
have been duly acknowledged. It has not been prepared for any other purpose, reward or
presentation.

Nazia Khan Saki

ID # 12208012
Program: BAEcon

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Acknowledgement
First of all I am grateful to Almighty Allah for enabling me to work on this report and for making
the circumstances favourable to accomplish task.
It was a great pleasure to prepare internship report on the topic of Human Resource
Management in Trust Bank Limited. I would like to express my thanks and convey my
gratitude to honourable Supervisor, Prof. Dr M Abdul Jabber for giving me an opportunity to
prepare this report.

I am also grateful to the management of The Trust Bank Limited for offering me the Internship
training. My special thanks to Md. Abu Zafar Shamsuddin

Vice president & Manager,

Suraiya Talukder , SAVP & Sub-Manager and Bushra Nazm ,Assistant Vice President, Foreign
Trade of The Trust Bank Limited, Uttara Corporate Branch. I would like to special thanks to
Fardous Kabir, VP & Senior Manager Human Resource Division and Zubair Mohammad
Mehdad, Senior Officer, HR Planning & Resourcing, HRD for helping me in different ways to
complete my report.

I am also owed to each person who I bothered inside and outside of Trust Bank Limited, Uttara

Corporate Branch, in order to complete this report.

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Executive Summary
Trust Bank Limited is one of the leading private commercial banks having a spread network of
108 branches & SME centers, 175 ATM Booths, over 20,000 Pay points and 65 POS in 55
Branches across Bangladesh and plans to open more branches to cover the important commercial
areas in Dhaka, Chittagong, Sylhet and other areas in 2016. The bank, sponsored by the Army
Welfare Trust (AWT), is first of its kind in the country. With a wide range of modern corporate
and consumer financial products Trust Bank has been operating in Bangladesh since 1999 and
has achieved public confidence as a sound and stable bank.
I have been worked with one of the major department of this bank Remittance department
especially locally remittance collection activities are greatly emphasized. Trust Bank operates
and

coordinates

its

activities

to

ensure

smooth

functioning

of

the

organization at all levels by ensuring right number of people is available at the right time to do
the right job. Not only that I have also gained insight into the working culture of the organization
and observed how Trust Bank handles its employees with value and empowerment to ensure they
are

motivated

to

give

their

best

to

the

organization.

The report starts with an organization profile of Trust Bank giving its background, mission,
vision, its products and services, the hierarchy and organogram of the organization. Following
that section contains information about the job, which are just tasks and responsibilities during
my internship period at the Bank. The next section is the largest which comprises the project,
Human Resource Management in Trust Bank Ltd. The project encompasses introduction to the
topic, recruitment, selection, orientation, compensation and benefit, training and development.
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Each chapter contains detailed discussion of the HR functions with relevant examples followed
by organization Practice in Trust Bank Ltd which basically conveys how things are done in the
HR Department of the Bank. The next part of the project carries out SWOT Analysis that touches
upon strengths, weakness, Opportunities and Threats. The organization followed by results and
discussion

on

critical

factors

regarding

Human

Resource Management of Trust Bank. Finally there is the conclusion followed by references.
Chapter one is the introductory part of the report. In this section background of the report,
objectives of the report, limitations of the study. Chapter two portrays the Review of Literature
about Human Resource Management. Chapter three contains Methodology of the Report.
Chapter four contains Profile of Trust Bank Ltd. Chapter five includes Human Resource
Management in Trust Bank Ltd. Chapter six contain mainly findings of the report. Lastly, chapter
seven includes conclusion and recommendations based on last three years performance in Trust
Bank Ltd.

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Table of Contents
Preparatory Part

Particulars

Page No

Title Page
Letter of Transmittal
Supervisor Declaration
Student Declaration
Acknowledgement
Executive Summary
Table of Content& Table of Figure

1
2
3
4
5
6-7
8-10

Chapter: 01 (Introduction Part)

SL

Particulars

1.1
1.2
1.3
1.4

Introduction
Background of the Report
Objectives of the Report
Limitations of the study

Page No
13
13
14
15

Chapter: 02 (Review of literature)

SL

Particulars

Page
No

2.1

Review of literature

17-18

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Chapter: 03 (Methodology Part)

SL

Particulars

3.1
3.2
3.3

Variable covered
Sampling Design
Methods of collecting data
a)Primary Sources
b)Secondary Sources
Analytical Tools Used

3.4

Page No
20
20
20
20
21
21

Chapter: 04 (Profile of Trust Bank Ltd)

SL

Particulars

4.1
4.2
4.2
4.2
4.2
4.3
4.4
4.5

Overview of Trust Bank Ltd

Vision
Mission
Positioning Statement
Value
Functions of the different divisions/departments
Organogram of Trust Bank Ltd
Organizational Hierarchy

Page No
23
24
24
24
24
25
26
27

Chapter: 05 (Human Resource Management in Trust Bank Ltd)

SL

5.1
5.2

Particulars

Page
No.

Functions of HRM
Recruitment
Recruitment Policy of Trust Bank Ltd
Selection Procedure of Trust Bank Ltd

30
30-31
32
33-36

Chapter: 05 (Human Resource Management in Trust Bank Ltd)

SL
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Particulars

Page

No.
5.3
5.4
5.
5.

Training and Development of Trust Bank Ltd

Compensation System
Employee welfare and Benefit Policy Trust Bank Ltd
Performance Appraisal System of Trust Bank Ltd

36-37
38
39
40

Chapter: 06 (Result and Discussion)

SL
6.1
6.2

Particulars

Page
No.

HRM Related components and variables

A survey report on job satisfaction
Calculation of mean
Calculation of Standard Variation
Calculation of Coefficient of Variation

42-45
46
48
49
50

Chapter: 07 (Summary and Conclusion)

S.L No.
7.1
7.2

Particulars

Page No.

Summary
Conclusion
References
Appendix

52
53
54
55-60

List of Table
Figure No.
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Particulars

Page No.

6.1

Training and Development in Trust Bank Limited

43

6.2

Role Evaluation of Salary against External data in TBL

44

6.3

Role Evaluation of Salary against Internal data in TBL

44

6.4

Weight of job satisfaction level in Trust Bank Limited

47

6.5

Calculation mean of job satisfaction level in Trust Bank Limited

48

6.6

Calculation Standard deviation of job satisfaction level in Trust

Bank Limited

49

Table of Figures
Figure No.

Particulars

6.1
6.2

Workforce in Trust Bank Limited

Recruitment and Selection in Trust Bank Limited

42
43

6.3

Components of Compensation in Terms of Basic Salary in TBL

45

6.4

Percentage of Job Satisfaction level of the employees in Trust

Bank Limited

47

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