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Communication Management
Anatomy of communication
Anatomy of communication
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10.1 Plan Comm Mngt. -> T&T -> Comm Req Analysis
10.1 Plan Comm Mngt. -> T&T -> Comm Req Analysis
10.1 Plan Comm Mngt. -> T&T -> Outputs -> CMP
What needs to be
communicated
Why
Between whom
Best method
Responsibility
When &
frequency
Sender-Receiver Models
Choice of Media
Writing Style & Formats
Meeting Management
Event Organizing
Presentation Techniques
Facilitation & Supporting
Attentive Listening
Communication Channels
Established Escalation Paths
Jeff and Charles are interviewing new bartenders to help with the
expanded space. Choose which kind of communication is being used
in each situation.
Jeff and Charles are interviewing new bartenders to help with the
expanded space. Choose which kind of communication is being used
in each situation.
Question 1
Thomas Andrews (PM) is working on the projects first phase (18-months), with a small
colocated team. JP Morgan (sponsor) and senior management are in another city and
have requested weekly updates. Ismay (customer) requires monthly meetings. Because
the team members are busy with the project execution, they would like to reduce the
frequency of the meetings. Which of the following BEST describes how status meetings
should be managed on this project?
During project execution, PM does not need to hold status meetings as long as he sends the key stakeholders a weekly
status report.
Once a month, the entire team, including senior management, should meet with the customer. PM should discuss the
details of the previous months issues and the current status.
During project execution, it is only necessary for the PM to meet with the customer once a month to fulfill your
contractual obligation. Provide the customer with the status report and copy this report to key stakeholders.
The frequency and level of meetings as well as the format and type of information to be exchanged should be defined in
the projects communication management plan during project planning.
Answer 1
Thomas Andrews (PM) is working on the projects first phase (18-months), with a small
colocated team. JP Morgan (sponsor) and senior management are in another city and
have requested weekly updates. Ismay (customer) requires monthly meetings. Because
the team members are busy with the project execution, they would like to reduce the
frequency of the meetings. Which of the following BEST describes how status meetings
should be managed on this project?
During project execution, PM does not need to hold status meetings as long as he sends the key stakeholders a weekly
status report.
Once a month, the entire team, including senior management, should meet with the customer. PM should discuss the
details of the previous months issues and the current status.
During project execution, it is only necessary for the PM to meet with the customer once a month to fulfill your
contractual obligation. Provide the customer with the status report and copy this report to key stakeholders.
The frequency and level of meetings as well as the format and type of information to be exchanged should be defined
in the projects communication management plan during project planning.
Question 2
All the following are part of Titanics communication management plan
EXCEPT:
Names of the stakeholders and instructions on sending project status report to them
Answer 2
All the following are part of Titanics communication management plan
EXCEPT:
Names of the stakeholders and instructions on sending project status report to them
Question 3
Thomas Andrews (PM) is leading the Olympic Class project of a total BAC
$15,000,000. To date, he has been leading the other 11 people who comprise
the overall design team. Lately, he noticed that hes spread too thin and the
schedule is being negatively impacted. Because the project is date-constrained,
he convinced JP Morgan (sponsor) to accept a cost variance and add a senior
designer to the project team. This new resource will work directly with the three
project team members who comprise the design sub-team. How many more
communication channels will there be on the project team?
12
11
78
66
Answer 3
Thomas Andrews (PM) is leading the Olympic Class project of a total BAC
$15,000,000. To date, he has been leading the other 11 people who comprise
the overall design team. Lately, he noticed that hes spread too thin and the
schedule is being negatively impacted. Because the project is date-constrained,
he convinced JP Morgan (sponsor) to accept a cost variance and add a senior
designer to the project team. This new resource will work directly with the three
project team members who comprise the design sub-team. How many more
communication channels will there be on the project team?
12
11
78
66
Question 4
Two people in the Titanic project testing team are arguing about what
needs to be done to complete a work package. If Andrews (PM) wants to
know whats going on, he should pay most attention to:
Answer 4
Two people in the Titanic project testing team are arguing about what
needs to be done to complete a work package. If Andrews (PM) wants to
know whats going on, he should pay most attention to: