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Abstract
This qualitative case study investigates and addresses the leadership tools and factors that
effectively influence, lead and strengthen the growth of CrossPointe Church a Christian
organization in the 21st century. Additionally it also determines what strategies successful church
leaders have used to adapt to the many changes of the world today. With its base in the intrinsic
case study theory approach and the characteristics of organizational and servant leadership, this
study utilized comparison analysis and connection strategies with detailed holistic descriptions.
Development of themes, coding, triangulations, and member checking will be used in the
analysis of data gathered from face-to-face interviews, group interviews, participant
observations, questionnaires and analysis of various types of documentation. CrossPointe Church
was purposefully chosen as the determined site for this study and having as the primary source of
data from the pastor, ten leadership members, and fifteen selected current and previous church
members.
This study attempts to answer five questions: What factors describe church leadership in
the 21st century? What strategies and tools did successful leaders employ to adapt to the rapid
changes in society at CrossPointe Church while reporting growth within the community? How
the organizational leadership strategy of Cross Pointe Church seeks community growth in the 21st
century? How does the pastor at CrossPointe seek growth through the leadership team and
members of this organization? How does the leadership team perceive the importance of the
growth within their community at CrossPointe and how are they dealing with it? There are two
main parts for this study; the first focuses on determining the main factors that describe effective
leadership in the 21st century while studying organizational leadership and the characteristics of
servant leadership. The latter focus on the success story of CrossPoint, its leadership strategies
Table of Contents
Tittle Page____________________________________________________________________1
Abstract _____________________________________________________________________2
Table of Contents ______________________________________________________________4
Introduction___________________________________________________________________6
Conceptual Framework__________________________________________________________7
Proposed Research _____________________________________________________________9
Research Goals __________________________________________________________9
Research Questions_______________________________________________________9
Research Site___________________________________________________________10
Methods of Data Collection _____________________________________________________12
Methods of Analysis___________________________________________________________12
Validity Issues________________________________________________________________13
Ethical Issues ________________________________________________________________14
Preliminary Findings___________________________________________________________15
References___________________________________________________________________16
Appendices __________________________________________________________________18
Conceptual Framework___________________________________________________18
Interview Transcript Leadership Member___________________________________18
Interview Initial Coding Topics___________________________________________24
Refined Coding_________________________________________________________26
Observation - Video Transcript CrossPointe Service November 6th 2016. Synergy:
Send! Pastor David Rogers________________________________________________27
Observation - Video Transcript Send: Boston _______________________________53
Introduction
Changes in the world have directly impacted and influenced leadership in church
communities in the past decades. Globalization, technology, and marketing are some of the
aspects that have played a role in the growth of church. Many church organizations have
suffered a decrease in participation, forcing them to rethink what leadership tools and factors
influence the church organization to growth in the 21st century. According to Roozen, D. (2016),
American Congregations 2015: Thriving and Surviving a study from Hartford Institute for
Religion Research, less then 35% of Congregations in America have grown more than 2% in the
years of 2010 to 2015 (p.4). Earls (2016) summarize the same study in the article 7 Statistics
That Predict Church Grown with an analysis of the seven statistics that played a role in the
growth of churches in the five years, categorizing as: growing location, younger congregation,
innovative worship, lack of serious conflict, involves church members, unique identity and
specialized program (p.1-2).
Because there are so many factors that have influenced the evolution and change of
churches in the past decades, understanding organizational leadership and the characteristics of
servant leadership in these communities is essential. According to Nye (2015) in the article
Leading the 21st Century Church: Pining for the days of the early church can distract us from
leading faithfully today, he states As pastors we cannot dismiss technology or ignore the
complex questions of our day regarding nuclear weapons, Wall Street, global poverty, or science
all things the 1st century church never dealt with. We must also not shame churches that spend
money on videos, social media, or brandingall things that were not available to the 1st century
church, but can (in many ways) support and help the 21st century church reach more people
(para. 8). While there are many studies about organizational leadership in church, attendance
decline and suggested strategies to allow growth in church communities, this study is based on a
success story of a church community that has grown in the past decade.
Conceptual Framework
Based on the intrinsic case study theory, for this study of the nonprofit CrossPointe
Church organization, the primary concept is organizational leadership and servant leadership,
with the focus of how their organization leads to community growth while adapting to the
changes in the world.
All categories of the conceptual framework are linked and must work together as well in
parallel in order to create growth for the organization. The pastor as the main leader, his
leadership team, and the members constitutes the leadership aspect of the organization itself.
The pastor attributes and competencies as a leader are fundamental in the leadership style and
strategies he uses in order to lead this team and consequently all members. There are aspects to
be considered under each of the attributes such as character, presence, intellect and availability as
well as under the competencies such as his ability to lead, achieve the goals established, ability to
build trust, develop, create, advice, guide and influence his members and team.
The leadership team must receive constant training and develop in education. Team
buildings and meetings, are also important in developing a team that is prepared for conflict
management, counseling, nurturing and fellowship building. Because the pastor is only one
person, the leadership team plays a great role in passing forward and maintaining the common
goals in order to constantly produce and keep the growth of the organization. Members are
categorized in different groups, from children, youth, couples & adults, families, men & woman,
college and recovery adults.
The institution provides many programs that tackle each particular group in order to
achieve the goals. Members can also be categorized in their discipleship and level, as spiritual
infant, maturing believer, multiplying leaders and co-laborer. These are almost like ranks that are
obtained as members evolve in their Christianity developing a higher probability of adding to the
organization as a whole. Each member has attributes, which play a role in the growth of the
community such as values, beliefs, attendance, loyalty, ownership and sense of belonging. This
will be directly related to the main programs available, to the vision, mission, values and goals
shared in the organization, and the influences on the monetary fund of the organization. Some of
the influential factors that are developed by the leaders and members are the programs available.
The vision, mission, values and goals of the organization, all implicate with the congregational
governance guidance, the strategies aliened, the ministry leadership and the authenticity of the
spiritual direction. Those factors in parallel with the programs, the location and monetary fund
play a role in the church growth.
A non-profit organization such as a church bases its operation in religion, this is the focus
and the core of the organization, and however an organization does not function without good
leadership and program development, which affect the growth and expansion of the organization.
Fundraising, members buy-in, donations and investments must be clearly developed and
considered by the leaders of the organization in order to continue the commitment of the
membership. The location along with its size, culture and environment as well as technology
available also plays a role in the 21st century as it influences the growth in many directions.
Although the pastor plays a major leadership role in the organization, all characteristics of the
framework must operate together in order to lead the 21st century church to growth.
Proposed Research
Research Goals
The goal of this research is to study and determine the leadership tools and factors that
effectively influenced, lead and strengthen the growth of a Christian church organization in the
21st century, as well as what strategies successful church leaders have used to adapt to the many
changes of the world today. While many organizations have suffered a significant decrease in
membership, I have learned about the success story of CrossPointe Church, in Valdosta, Georgia.
For this reason I become interested in learning what has influenced this organization to grow, and
learning about their organizational leadership style, tools and strategies. In addition, I am
interested in studying the particular story of the pastor as the most significant leader figure of this
particular organization as well as the main characteristics of organizational leadership and
servant leadership he possesses.
Research Questions
The goal of any church organization is to grow in membership attendance as to continue to
expand and develops its faith and organization. Considering the big problem as determining the
leadership tools and factors that strengthen a church organization to growth in the 21st century, I
have considered the research questions below. The first research question in a broad question
that would lead me to understanding the trends and factors that directly related to effective
organizational leadership in a church organization in todays world. The second research
question is directly related to the successful story of a particular church community that has
developed and grown in the past decade in order to analyze how they have adapted to the
evolving changes of society and what leadership tools and skills have been key factors to the
success. These questions would further my understanding on the phenomena of study and
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Research question 2
What strategies and tools did successful leaders employ to adapt to the rapid changes in
society at CrossPointe Church while reporting growth within the community?
How the organizational leadership strategy of Cross Pointe Church seeks community
partnership project along with the pastor and the leadership team, where they could be benefit
from it. I will focus on explaining the importance of analyzing the leadership aspects of the
organization and the benefits to the organization. As a researcher, I am aware this process will
take time and I must start by having an informal conversation about my research topic and listen
to what the pastor would be comfortable with, as well as his ideas and how he could influence
the study in order to gain something back. Once that partnership is confirmed, I plan to develop
a relationship with his leadership team as well as obtaining contact information from participants
that have worked with him in the past within the organization or in his previous career to obtain
more validity. All participants will be purposefully selected. Another small sample I tend to
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gather information is from is members of the church. I can randomly select them, or
purposefully select them using some criterias such as years of membership in the same church
community, gender, age group, and others. This could lead research to involve some sort of
quantitative method, which I am not sure if I would like to add to the research. Hopefully I will
be able to add members insight in a qualitative manner providing validity to the study.
I will be extremely careful and critical in analyzing the information gathered, and I
consider this will be a complex process. I understand every step must be critically thought
through and analyzed so not to affect the study of the phenomena.
Building trust and transparency is what I consider to be fundamental for the information
to be as raw and real as possible. Furthermore, it is crucial the participants understand the
purpose of the study so they can truly provide quality information. I personally do not think
status and power differences in between participants and I will play a role in this particular
environment. Nonetheless, I will be perceptive and try to always make the participants feel
comfortable and in agreement with the processes, ethical and confidential issues. I will explain
the research project, the purpose and allow them to review the material for authorization.
Furthermore while building the relationships, I will try to offer my services and time in
exchange for theirs as well. With the pastor, I will express my desire of working in this project
as partners and show the benefits this study could provide not only for myself, but also most
importantly for him and others. I will express my desire to present the findings in an
international conference extending him an invitation as a symbol of appreciation. We can
present it together and bring more audience to the success story of this particular organization.
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Due to the nature of this study, the use of a purposeful sampling is very clear as for most
of the research questions I will be interviewing mainly the pastor, ten members of the leadership
team of CrossPointe, and fifteen current as well as previous members in order to find how each
are influenced by the leadership style of this organization and how they perceive the changes in
the 21st century as related to growth. In addition, I plan to interview experts on organization
leadership in the area of Church leadership to further validate the findings as well as past coworkers of the pastor. The methods used in this research, considering a case study, will be
various from observations of services, programs, committee meeting, to personal taped face-to
face interviews, taped open-ended group interviews, previous research, archived documents and
videos about the organization, members questionnaires, field notes, and statistical reports.
Sidemans three-interview technique will be used allowing for consistency in the collection of
data. This will provide me with data that can help me in connecting the strategies, theories, and
better understanding of the phenomena being studied. Studying this particular case, of success in
an era where church attendance has declined in many congregations, can provide great insight on
leadership skills, tools and strategies that can be useful for many.
Methods of Analysis
The qualitative data for this research will be analyzed and reviewed during the process of
this study based on the case study theory. The use of observation transcripts, audio and video
transcripts, and memos will allow for a holistic description of findings. Face-to-face interviews
with open-ended questions, group interviews and questionnaires will also be used to determine
themes and code the information. As Seidman (2013) recommended, a great way to present and
analyze interview data is by organizing it and developing categories or themes (p.127).
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Furthermore, I plan the use of CAQDAS for developing consistency in data coding,
integrating memos and data, and developing the categories while connecting strategies.
Emergent themes will be followed up with additional interviews. Additional documents and
materials, as well as statistical data will allow for comparison and contrast in findings. Member
checking and triangulation will be an important and ongoing part of the process to reassure the
validity of data collected. By deep and extensive data analysis, comparison and contrast, and
strategy connection, I hope to deepen the knowledge obtained from the data gathered to better
understand the phenomena being studied and answer the research questions previous stated.
Validity Issues
In every study, validity threats exist, and research biases, as well as reactivity, are two
specific validity threats that must be addressed. Furthermore, the main idea is how the research
can rule out specific threats to the interpretation and conclusion of the phenomena being studied.
According to Maxwell (2013), validity is a fairly straightforward, commonsense way, to refer
to the correctness or credibility of a description, conclusion, explanation, interpretation, or other
sort of account (p.122). This study proposes a few validity threats such as personal biases;
Deep culture of faith might influencing on the accuracy of participants true opinion; Group
interviews might limit the full expression of self; Potential for lack of variability in feedback of
group interviews; And pastor and leadership team reactivity to researcher.
In order to warrant validity, I plan on using the following methods:
Intense review of theories, documents and expert material to assure the correct design and
methodology is being used in order to understand the phenomena being studied and
feedback
Participants review and authorization of data provided
Member questionnaires
Past, present and future documented experiences from participants
Triangulation of data
Review with the research committee of the study in order to review for discrepant
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Ethical Issues
Patton (2002) states protection of human subjects properly insists on informed consent
(p.412). Because this is an intrinsic case study, the use of informed consent authorized by the
institutional review board will be required. In the relationships built, I plan to thoroughly
explain the purpose of the research, provide the data gathered for participants review and
consent, and develop a risk assessment. Furthermore, I will inform and maintain the
confidentiality that can be assured. One example will be the use of pseudo-names. Any
qualitative research allows for some level of risk, therefore participants that are concerned can
deny participation at any time. Nonetheless, due to the nature of this study, I do not consider
participants declining to participate bringing a significant threat to the research.
Preliminary Findings
Considering this is an ongoing study, and that it is in the early developmental stages, only
one interview has been accomplished with a member of the leadership team. For confidentiality
and ethical reasons the participants name will not be provided. Furthermore one church service
15
has been observed and transcribed, in addition to two videos that were also presented during the
same service. With the information gathered, I was able to identify and code some of the themes,
structure and main components of the research proposal. Additionally observations were helpful
to connect the themes and analyze the conceptual framework and help me in understanding the
connectivity and the importance of each. By developing this process, I was able to discover
emergent themes and areas which can be further developed in order to best provide the
information that would answer the research questions and fundamentally contribute to
understand the phenomena being studied.
This study seeks to determine what are the factors that have influenced the leadership of a
Christian church in the 21st century as well as what strategies successful church leaders have
used to adapt to the many changes of the world today. The findings of this study may impact
many church leaders in the community and elsewhere. Furthermore other institutions nationally
and internationally may benefit from the tools and strategies as well as leadership styles
discovered from the findings in order to develop successful leadership implementation in the 21st
century.
References
CrossPointe Church (2016, November 7). Send: Boston [Video file]. Retrieved from
https://www.youtube.com/watch?v=9xePINRtCfY
CrossPointe Church (2016, November 7). The Discipleship Pathway [Video file]. Retrieved from
https://www.youtube.com/watch?v=KSdOS8Imy-A
Earls, A. (2016). 7 Statistics That Predict Church Growth. Facts & Trends.1-2.
16
Appendices:
Conceptual Framework
17
18
19
please be sure you have full right to stop the interview at any moment shall you feel is necessary.
You can also choose not to answer a question and you can simply inform me that you dont wish
to answer that particular question. I am hopeful that with this interview I can gain a better
insight on the leadership style and success story of CrossPointe Church. This assignment is for
class purpose only and might be shared with my instructor and class discussion only. Before I
submit this assignment, please know that this interview will be transcribed and I will provide you
with a copy for your review to make sure all is expressed as you intended to. This is our
informed consent; please let me know if you have any questions at this time.
Jason: I have no questions at this time and I understand the process and purpose of your
study.
Karin: With that said, lets begin.
Karin: How long have you been a member of CrossPointe Church? Can you provide from your
knowledge a brief history of this organization and its main focus?
Jason: Ive been a member of CrossPointe Church for almost exactly 6 years. It started
about 11 years ago in our pastors livingroom with just a few people. It grew to meet at
the Baptist Student Union on Valdosta States campus, then it moved into a warehouse in
Remerton. When it outgrew that facility, it moved to its current location on Northside
Drive. The founding pastor is still our pastor & we have launched a second campus in
Quitman a couple of years ago.
Karin: Have you always attended this particular church community? If not, how long did you
attend the previous organization and what are the factors that influenced you in stopping
attending the previous organization? (If you agree, please name the institution you attended
previous to CrossPointe).
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Jason: We have not always attended CrossPointe. We attended church in Moultrie the
first year we were married, where I was a youth pastor. After leaving that position, due to
living in Valdosta and desiring to go to church in our town, we began attending Northside
Baptist Church. We stayed there for 18 months, then we moved to Crossroads Baptist,
where we served for 7 years. When we decided to leave Crossroads, we went directly to
CrossPointe and never tried any other church. We had 2 small children at the time &
didnt want to move them around from place to place, and we also knew of David
Rogers, the pastor, from when I grew up in Moultrie. I knew enough about him to trust
his heart and his character, and I knew we could trust him as our pastor as we left a
difficult situation at our previous church.
Karin: Did you try other organizations before joining CrossPointe? How many? Briefly discuss
some of the reasons why you decided that they were not of your interest. What factors influenced
your decision in choosing CrossPointe?
Jason: A church, like and other organization, is only as effective as the mission and vision
communicated by chief executive. David is a clear communicator of the mission and
vision of CrossPointe Church and summarizes the mission almost on a weekly basis
when he reminds congregants that CrossPointes mission is to Connect, Grow, Serve, and
Send. These 4 words remind us of the greater purpose that we gather together each week.
We had been involved in other churched and left our previous church where there was no
clear mission and vision of the church. Matter of fact, when I was serving in a layleadership position, I asked the senior pastor for the mission and vision of the church and
his reply was that they were implied and that such things were overrated. This lack
of effective leadership impacted all areas of the church because none of the staff or
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congregants was unified around a common mission and vision. This led to other conflicts
within the different ministries within the church that I will not go into because I feel that
they would detract from the focus of this interview. But the ensuing strife made my wife
and I realize that we needed to invest our time and talent within a church that had a very
clear-cut mission and vision. CrossPointe fit the bill for us.
Karin: How long have you hold a leadership role at CrossPointe? Did you ever want to have a
leadership role in your Church organization?
Jason: I have been on leadership in some capacity for about 5 years. I started a
LifeGroup in my home within our first year at CrossPointe, and we have maintained that
for the past 5 years. Im also on the Servant Leadership Team, which helps fulfill the
vision for the church.
I did want a leadership role at CrossPointe. I have been in leadership in churches before,
and I wanted to make a difference using my personal strengths.
Karin: Can you briefly describe your role at CrossPointe organization?
Jason: As a LifeGroup leader, I am tasked with upholding and communicating the
mission and vision of CrossPointe Church to our LifeGroup members. I am tasked with
encouraging spiritual growth and formation among the members as well. I am also a
member of the Servant Leadership Team. Essentially, the servant leadership team serves
in various capacities around the church from serving communion to greeting church
attendees on Sunday mornings. We are also available for short-notice projects like when
CrossPointe served as a Red Cross shelter during Hurricane Matthew. I was able to
serve those who were forced from their homes as Matthew meandered up the East Coast
of the US.
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Karin: What are the main characteristics of the organization that you have seen change in the past
years?
Jason: The church has grown a great deal. It has planted a small campus in Quitman,
testing out our vision to be a multi-site church with the same values but in different
communities. In the past few years, we have changed our missions statement from
Connect, Grow, Serve to Connect, Grow, Serve, Sendrecognizing that we dont
just need to serve here in our own churchwe need to be sending out missionaries &
leaders into the world to make a difference there as well.
Karin: Who is the person that you consider have the most influence in your church organization
and why?
Jason: Pastor David, without doubt, is the most influential person in our church. He sets
the vision, leads the church, and continually reminds us of our purpose. But in the same
capacity, he also empowers others to lead. When we added a second campus, David
reminded us that the church isnt about himhe didnt want to build a huge stadium in
Valdosta to have people from all over coming to himhe wanted to plant churches in
other small communities around the area, each with their own pastoral staffs.
Karin: Please describe the most important characteristics / leadership of the Pastor of your
organization and the leadership team as a whole.
Jason: Our pastor is HUMBLE. He isnt out to make a name for himself, but rather to
make Jesus name known. He listens to othershe isnt just there to be a talking head &
draw a paycheck. He has sacrificed so much of his life to plant this church, and he is
passionate about it continuing to follow Gods lead for the future. For example, when our
church began the process of buying land for a new building, every single step was
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covered in prayer and David was very clear that God had led the Shepherding Team to
that point. He wasnt just telling the church that he had made a decision & that was the
end of ithe was making that decision in conjunction with others.
Karin: What do you consider are the most important challenges and difficulties your Church
organization face in the 21st century in order to continue to grow?
Jason: It is typical to measure a churchs success by the number of seats it has & how
many church members it has, but Pastor David often says, We do not measure our
success by the number we SEAT, but by the number we SEND. Sending out church
planters, missionaries, and church members into other communities is actually a way for
us to measure our growth. So our new church wont seat thousands upon thousands of
peoplebut we will instead be praying for new sites to open in surrounding
communities. That makes CrossPointe different, and that in itself is a challenge.
Karin: What internal and external factors, do you consider, influence church leadership in the 21st
century?
Jason: A huge external factor is that the culture is always changing. Its difficult for the
church to be relevant without compromising the message.
An internal factor that has influenced church leadership would include technological
advancesif a church is resistant to technology, for example, it will limit itself in the
type of church member it will attract. In this example, CrossPointe chooses to utilize a
wide variety of technology to help engage people, rather than being afraid that
technology will distract people.
Karin: What strategies and tools you consider are the most important to employ in order to
achieve organizational growth, considering the rapid changes in society today?
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Jason: While society may change, we continue to love people the same and stay faithful
to the mission and vision that Pastor David provides to us.
Karin: What is your vision of the future for CrossPointe?
Jason: CrossPointe Church will continue to grow and will one day have multiple
campuses all over South GA and North FL. We will continue to serve in the future as we
have in the past.
Thank you so much for your time and for sharing your great insight about your experience at
CrossPointe.
Interview Initial Coding Topics
Initial Coding Topics
25
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When added the second campus Pastor explained the church was not about him, but
planting other churchs in other small communities around the area with their own
pastoral staff
Pastor is humble He is not to make a name for himself but to make Jesus name known
Pastor listen to others
Pastor has sacrificed a lot to plant this church and he is passionate about continuing to
follow Gods lead for the future
Pastor was clear that God had led the Shepherding Team while buying land for a new
building
Pastor was making the decision with others
Pastor measures success by not by the number of SEAT, but by the numbers we SEND
Sending out church planters, missionaries, and church members into other communities is
actually a way for them to measure growth. That is what makes CrossPointe different and
in itself is a challenge
They pray for new sites to open in surrounding communities
A huge external factor is that the culture is always changing
It is difficult for the church to be relevant without compromising the message
Technological advances has influenced the church leadership as an internal factor
Not resistant to technology so that it does not limit the type of church member it will
attract
CrossPointe utilize a wide variety of technology to engage people
While society may change, member believes that they continue to love people the same
and stay faithful to the mission and vision of the Pastor
Members vision of the future is that CrossPointe will have multiple campuses all over
South GA and North FL
Member believe that they will continue to serve in the future as they have in the past
Refined Coding
Refined Coding Interview Leadership Member (Jason)
Refined
Coding
Category
Topics
Included
Member Experiences
Pastor
External/ Internal
Factors
Organizational
Leadership
-Negative Previous
experiences in other
congregations
-Member leadership
position desire
-Member wanted to
make a difference and
use his strengths
-Member faith, family
-Trust building
-Servant Leader
-Pastor heart and
character
-Clear communication
of mission and vision
- Provides purpose to
members
- Sets vision, leads
-Culture change
(society may
change)
- Embrace
technology
-Faith
- New facility
building
- Extended
-History of Church
(Growth and
expansion)
-Mission (Connect,
Grow, Serve and
Send)
-Vision
-Values
-Programs available
church
- Most influential
person in the church
- Empower other to
lead
- Plant other church
communities and
leadership teams
- Humble
- Listen to others
- Pastor sacrifices
-Pastor lead by God
- Makes decision with
others
27
community grown
with new campus
in Quitman
-Members will
continue to stay
faithful to the
Mission and
vision spite
challenges and
changes
(Servant Leadership
Team/ LifeGroup)
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
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A Matrix for a Study of Attendance Decline in Congregations in America. Determining Factors and Tools That S
Organizational Leadership Church to Growth in the 21st Century.
Research
Questions
What do I need
to know?
Why do I need to
know this?
Sampling
decisions
Where will I
find this data?
Data Collection
methods
What kind of data
will answer these
Whom do I
contact for
access?
Data analysis
58
What factors
describe church
leadership in the
21st century?
-Membership
Attendance
Growth
-Leadership
styles and
strategies
Organizational
leadership
-Congregations
challenges in the
21st century
Congregations
in America
-Church
Reports/
Journals and
previous
studies
-CrossPointe
Church
Reports and
Documents
-Pastor of
CrossPointe
-CrossPointe
Leadership
Team
-CrossPointe
Church
Members
What strategies
and tools did
successful
leaders employ
to adapt to the
rapid changes in
society at
CrossPointe
church while
reporting growth
within the
community?
-Leadership
style, strategies
and tools linked
to growth and
success of this
particular
organization
-Congregation
Adaptation to
change in the 21t
Century
-Church
Reports/
Journals and
previous
studies
-CrossPointe
Church
Reports and
Documents
-Pastor of
CrossPointe
-CrossPointe
Leadership
Team
-CrossPointe
Church
Members
Documents/Reports/
Videos
Interviews
Group Interviews
Questionnaires
Observations
(programs, services,
committee
meetings)
Field Notes
Statistical Reports
- CrossPointe
Pastor
- CrossPointe
Leadership
Team
- CrossPointe
Members
- Participants
that are no
longer
members
however that
have attended
in the past
-Previous coworkers and
acquaintances
of the Pastor
-Church
Documents/Reports/
- CrossPointe
-The success
story of growth
in this particular
institution while
many
congregations
have attendance
decline
-To better
understand the
culture of this
community and
how this impact
on the growth.
How the
-Leadership
- Congregation
Pastors and
leaders
- Experts in
Church
Leadership
- CrossPointe
Pastor
- CrossPointe
Leadership
Team
- CrossPointe
Members
-Audio/video
taping
Transcriptions
-Theory
analysis
-Search for
Themes
-Coding
-Use of
CAQDAS
-Matrix
-Observations
-Field Notes
-Memos
-Connecting
Strategy
-Triangulation
-Member
checking
-Holistic
description
-Discussion of
themes,
issues, and
implications
-Audio/video
taping
Transcriptions
-Theory
analysis
-Search for
Themes
-Coding
-Use of
CAQDAS
-Matrix
-Observations
-Field Notes
-Memos
-Connecting
Strategy
-Triangulation
-Member
checking
-Holistic
description
-Discussion of
themes,
issues, and
implications
-Audio/video
59
organizational
leadership
strategy of Cross
Pointe Church
seeks
community
growth in the
21st century?
style, strategies
and tools linked
to growth and
success of this
particular
organization
-Congregation
Adaptation to
change in the 21t
Century
-The success
story of growth
in this particular
institution while
many
congregations
have attendance
decline
-To better
understand the
culture of this
community and
how this impact
on the growth.
Reports/
Journals and
previous
studies
-CrossPointe
Church
Reports and
Documents
-Pastor of
CrossPointe
-CrossPointe
Leadership
Team
-CrossPointe
Church
Members
Videos
Interviews
Group Interviews
Questionnaires
Observations
(programs, services,
committee
meetings)
Field Notes
Statistical Reports
Pastor
- CrossPointe
Leadership
Team
- CrossPointe
Members
-This individual
plays a
fundamental role
in the
organization and
for this reason it
is important to
understand his
perceptions of
his influences
and strategies.
-Leadership
style, strategies
and tools linked
to growth and
success of this
particular
organization
-Congregation
Adaptation to
change in the 21t
Century
-The success
story of growth
in this particular
institution while
many
congregations
have attendance
decline
-To better
-Church
Reports/
Journals and
previous
studies
-CrossPointe
Church
Reports and
Documents
-Pastor of
CrossPointe
-CrossPointe
Leadership
Team
-CrossPointe
Church
Members
Documents/Reports/
Videos
Interviews
Group Interviews
Questionnaires
Observations
(programs, services,
committee
meetings)
Field Notes
Statistical Reports
- CrossPointe
Pastor
- CrossPointe
Leadership
Team
- CrossPointe
Members
- Participants
that are no
longer
members
however that
have attended
in the past
-Previous coworkers and
acquaintances
of the Pastor
taping
Transcriptions
-Theory
analysis
-Search for
Themes
-Coding
-Use of
CAQDAS
-Matrix
-Observations
-Field Notes
-Memos
-Connecting
Strategy
-Triangulation
-Member
checking
-Holistic
description
-Discussion of
themes,
issues, and
implications
-Audio/video
taping
Transcriptions
-Theory
analysis
-Search for
Themes
-Coding
-Use of
CAQDAS
-Matrix
-Observations
-Field Notes
-Memos
-Connecting
Strategy
-Triangulation
-Member
checking
-Holistic
description
-Discussion of
themes,
issues, and
implications
understand the
culture of this
community and
how this impact
on the growth.
-These
individuals play
an important role
in the
organization and
for this reason it
is important to
understand their
perceptions of
their influences
and strategies.
-Leadership
style, strategies
and tools linked
to growth and
success of this
particular
organization
-Congregation
Adaptation to
change in the 21t
Century
-The success
story of growth
in this particular
institution while
many
congregations
have attendance
decline
-To better
understand the
culture of this
community and
how this impact
on the growth.
-Church
Reports/
Journals and
previous
studies
-CrossPointe
Church
Reports and
Documents
-Pastor of
CrossPointe
-CrossPointe
Leadership
Team
-CrossPointe
Church
Members
Documents/Reports/
Videos
Interviews
Group Interviews
Questionnaires
Observations
(programs, services,
committee
meetings)
Field Notes
Statistical Reports
60
- CrossPointe
Pastor
- CrossPointe
Leadership
Team
- CrossPointe
Members
-Audio/video
taping
Transcriptions
-Theory
analysis
-Search for
Themes
-Coding
-Use of
CAQDAS
-Matrix
-Observations
-Field Notes
-Memos
-Connecting
Strategy
-Triangulation
-Member
checking
-Holistic
description
-Discussion of
themes,
issues, and
implications
Validity Matrix
Validity Matrix for a Study of Attendance Decline in Congregations in America. Determining Factors and T
Organizational Leadership Church to Growth in the 21st Century.
What do I
need to
know?
Why do I need
to know this
What kind of
data will answer
the questions
Analysis
Plans
Validity
Threats
Possible
strategies for
dealing with
validity
61
threats
What factors
describe church
leadership in the
21st century?
-Membership
Attendance
Growth
-Leadership
styles and
strategies
Organizational
leadership
-Congregations
challenges in the
21st century
Documents/Reports/
Videos
Previous Research
Interviews
Questionnaires
Observations
Field Notes
Leadership/
Statistical Reports
Audio/video
taping
Transcription
s
-Theory
analysis
-Search for
Themes
-Coding
-Use of
CAQDAS
-Matrix
-Observations
-Field Notes
-Memos
-Connecting
Strategy
-Deep
Culture of
Faith might
influence on
the accuracy
of
participants
true opinion.
-Group
interviews
might limit
the full
expression
of self.
- Intense review
of theories,
documents and
expert material
-Intense selfcritique of
researcher biases
-Use of open
ended script
minimizing
research bias
-Development of
ongoing
relationships to
better
understand the
culture and
participants
natural and real
points of view
-Critical analysis
of data provided
by participants
-Multiple faceto-face
interviews with
member check
review
-Multiple
observations
with external
member that can
review
recordings and
provide
feedback
-Participants
review and
authorization of
data provided
- Questionnaires
- Past, present
and future
documented
experiences
from
participants
- Triangulation
of data
-Review with
research
committee in
order to review
for discrepant
evidence and
62
negative cases
-Comparison to
other cases
What strategies
and tools did
successful
leaders employ
to adapt to the
rapid changes in
society at
CrossPointe
church while
reporting growth
within the
community?
-Leadership
style, strategies
and tools linked
to growth and
success of this
particular
organization
-Congregation
Adaptation to
change in the 21t
Century
-The success
story of growth
in this particular
institution while
many
congregations
have attendance
decline
-To better
understand the
culture of this
community and
how this impact
on the growth.
Documents/Reports/
Videos
Interviews
Group Interviews
Questionnaires
Observations
(programs, services,
committee
meetings)
Field Notes
Statistical Reports
Audio/video
taping
Transcription
s
-Theory
analysis
-Search for
Themes
-Coding
-Use of
CAQDAS
-Matrix
-Observations
-Field Notes
-Memos
-Connecting
Strategy
-Deep
Culture of
Faith might
influence on
the accuracy
of
participants
true opinion.
-Group
interviews
might limit
the full
expression
of self.
-Potential
for lack of
variability in
feedback of
group
interviews
- Intense review
of theories,
documents and
expert material
-Intense selfcritique of
researcher biases
-Use of open
ended script
minimizing
research bias
-Development of
ongoing
relationships to
better
understand the
culture and
participants
natural and real
points of view
-Critical analysis
of data provided
by participants
-Multiple faceto-face
interviews with
member check
review
-Multiple
observations
with external
member that can
review
recordings and
provide
feedback
-Participants
review and
authorization of
data provided
- Questionnaires
- Past, present
and future
documented
experiences
from
participants
- Triangulation
of data
-Review with
research
committee in
63
order to review
for discrepant
evidence and
negative cases
-Comparison to
other cases
How the
organizational
leadership
strategy of Cross
Pointe Church
seeks community
growth in the
21st century?
-Leadership
style, strategies
and tools linked
to growth and
success of this
particular
organization
-Congregation
Adaptation to
change in the 21t
Century
-The success
story of growth
in this particular
institution while
many
congregations
have attendance
decline
-To better
understand the
culture of this
community and
how this impact
on the growth.
Documents/Reports/
Videos
Interviews
Group Interviews
Questionnaires
Observations
(programs, services,
committee
meetings)
Field Notes
Statistical Reports
Audio/video
taping
Transcription
s
-Theory
analysis
-Search for
Themes
-Coding
-Use of
CAQDAS
-Matrix
-Observations
-Field Notes
-Memos
-Connecting
Strategy
-Deep
Culture of
Faith might
influence on
the accuracy
of
participants
true opinion.
-Group
interviews
might limit
the full
expression
of self.
-Potential
for lack of
variability in
feedback of
group
interviews
- Intense review
of theories,
documents and
expert material
-Intense selfcritique of
researcher biases
-Use of open
ended script
minimizing
research bias
-Development of
ongoing
relationships to
better
understand the
culture and
participants
natural and real
points of view
-Critical analysis
of data provided
by participants
-Multiple faceto-face
interviews with
member check
review
-Multiple
observations
with external
member that can
review
recordings and
provide
feedback
-Participants
review and
authorization of
data provided
- Questionnaires
- Past, present
and future
documented
experiences
from
participants
- Triangulation
of data
64
-Review with
research
committee in
order to review
for discrepant
evidence and
negative cases
-Comparison to
other cases
-This individual
plays a
fundamental role
in the
organization and
for this reason it
is important to
understand hir
perceptions of his
influences and
strategies.
-Leadership
style, strategies
and tools linked
to growth and
success of this
particular
organization
-Congregation
Adaptation to
change in the 21t
Century
-The success
story of growth
in this particular
institution while
many
congregations
have attendance
decline
-To better
understand the
culture of this
community and
how this impact
on the growth.
Documents/Reports/
Videos
Interviews
Group Interviews
Questionnaires
Observations
(programs, services,
committee
meetings)
Field Notes
Statistical Reports
Audio/video
taping
Transcription
s
-Theory
analysis
-Search for
Themes
-Coding
-Use of
CAQDAS
-Matrix
-Observations
-Field Notes
-Memos
-Connecting
Strategy
-Pastor and
Leadership
team
reactivity to
researcher
-Deep
Culture of
Faith might
influence on
the accuracy
of
participants
true opinion.
-Group
interviews
might limit
the full
expression
of self.
-Potential
for lack of
variability in
feedback of
group
interviews
- Intense review
of theories,
documents and
expert material
-Intense selfcritique of
researcher biases
-Use of open
ended script
minimizing
research bias
-Development of
ongoing
relationships to
better
understand the
culture and
participants
natural and real
points of view
-Critical analysis
of data provided
by participants
-Multiple faceto-face
interviews with
member check
review
-Interview with
previous coworkers of the
Pastor
-Interviews with
previous church
members
-Multiple
observations
with external
member that can
review
recordings and
provide
feedback
-Participants
review and
authorization of
65
data provided
- Questionnaires
- Past, present
and future
documented
experiences
from
participants
- Triangulation
of data
-Review with
research
committee in
order to review
for discrepant
evidence and
negative cases
-Comparison to
other cases
-These
individuals play
an important role
in the
organization and
for this reason it
is important to
understand their
perceptions of
their influences
and strategies.
-Leadership
style, strategies
and tools linked
to growth and
success of this
particular
organization
-Congregation
Adaptation to
change in the 21t
Century
-The success
story of growth
in this particular
institution while
many
congregations
have attendance
decline
-To better
understand the
culture of this
community and
how this impact
on the growth.
Documents/Reports/
Videos
Interviews
Group Interviews
Questionnaires
Observations
(programs, services,
committee
meetings)
Field Notes
Statistical Reports
Audio/video
taping
Transcription
s
-Theory
analysis
-Search for
Themes
-Coding
-Use of
CAQDAS
-Matrix
-Observations
-Field Notes
-Memos
-Connecting
Strategy
-Deep
Culture of
Faith might
influence on
the accuracy
of
participants
true opinion.
-Group
interviews
might limit
the full
expression
of self.
-Potential
for lack of
variability in
feedback of
group
interviews
- Intense review
of theories,
documents and
expert material
-Intense selfcritique of
researcher biases
-Use of open
ended script
minimizing
research bias
-Development of
ongoing
relationships to
better
understand the
culture and
participants
natural and real
points of view
-Critical analysis
of data provided
by participants
-Multiple faceto-face
interviews with
member check
review
-Multiple
observations
with external
member that can
review
recordings and
provide
feedback
66
-Participants
review and
authorization of
data provided
- Questionnaires
- Past, present
and future
documented
experiences
from
participants
- Triangulation
of data
-Review with
research
committee in
order to review
for discrepant
evidence and
negative cases
-Comparison to
other cases