RIGHT THING,

WRONG WAY
Case Discussion and Analysis | 2nd Quarter 2016

Discussion Points

DISCUSSION
POINTS
1. What issues were
highlighted in the
story of Ms. Dahilan?
2. If you are in the
position of Ms.
Dahilan, what will you
do?
3. What do you think are
the values which have
been compromised by
Ms. Dahilan?
4. What do you think are
the implications of
Ms. Dahilans actions?

Ms. May Dahilan is a Professional Service Representative (PSR) and has

been in the company for 8 years. She has been consistent in meeting her
targets.
As part of the regular audit conducted related to coverage performance, Mr.
Noli Matuwid reviewed the coverage reports of Ms. Dahilan for Cycles 6 to 8
of 2015. Based on the results of the review, Mr. Matuwid discovered
discrepancies in the signatures of the doctors and there were a total of 22 dot
marks on the signature fields of her doctors.
Ms. Dahilan explained that the inconsistencies in the signatures of the
doctors were because of the inaccuracy and inconsistency of the tablet and
may be attributed to the position of the tablet and the placement of the finger
or stylus used for signature by the respective doctors. Ms. Dahilan also said
that the reason why there are some signatures, which are very different from
the signatures of the concerned doctors, was because she requested other
doctors and medical secretaries to sign and receive the samples in behalf of
the target doctor. As to the dot marks, Ms. Dahilan explained that those were
only accidental marks but were never reported to Mr. Matuwid, or even to
PDBA.
However, when he verified with the doctors if the signatures appearing on
the coverage reports of Ms. Dahilan are theirs, they denied the signatures
and got a feedback that they have not seen Ms. Dahilan in their clinics.
During the administrative hearing, Ms. Dahilan admitted that she signed on
behalf of the doctors and some instances, puts dot marks on the signature
tabs in order to meet the required coverage rating and of the tab.
Ms. Dahilan also said that she tried her best to reach the target coverage
rating but she was still not able to cover all her target doctors because she has
difficulty planning her work along with the doctors clinic schedules and her
coverage performance has been affected because of several meetings and
activities in the office.
When inquired regarding the product samples and other promotional items
entrusted to her for distribution, she mentioned that all of these were intact
and have been endorsed to Mr. Matuwid at the depot.

FOR THE IMMEDIATE SUPERIOR

POLICIES RELATED
TO COVERAGE

1.

Please describe your discussion

with your direct reports.

3. What are the learnings they have

gained from the discussion?

Section 3: Company Property

and Property Rights

Rule 6: An employee is responsible

for product samples, commercial
stocks,
product
literature,
promotional and other items
entrusted to him/her for distribution
to
consumer
and
medical
professionals. He/She shall not
misuse, misappropriate or sell them.
He/She shall distribute them in
accordance with the relevant
territorial coverage plan and/or
promotional program. An employee
shall be accountable for any
shortage or loss of such items in his
possession. Failure of an employee
to satisfactorily account for such
items gives rise to a presumption
that he/she has misappropriated the
same.

2. How did your direct reports

view the case?

4. What are your learnings from this

case as an immediate superior?

Section 5: Productivity

Rule 2: An employee shall submit

all required reports and data on time.
He/ She shall ensure that such
reports and data are complete,
accurate and do not contain
misleading or false information.

QUICK SURVEY
Name:

Rule 11: An employee shall

consistently
observe
the
performance standards of the
company.

Direct Reports:

Rule 12: An employee shall observe

all the processes and procedures
required by law, government
regulation or Company policy
pertaining to his/ her work.

Do you find the short video clip on Code of Conduct (Ano Ang
Nararapat?) helpful in communicating and promoting company
policies?

Section
7:
Business
Transactional Integrity

and

Rule 1: Every employee must, in the

exercise of his/ her rights and in the
performance of his/ her duties, act
with justice, give everyone his/ her
due, and observe honesty and good
faith.
Rule 13: An employee shall not
forge, duplicate, tamper or otherwise
reproduce without authority any
signature on any document or falsify
any document.
*Failure to comply
corresponding penalty.

will

have

Area:
Date Conducted:

Yes

No

Others

Aside from case discussion, what other ways can we prevent employee
violations?
Regular audit (coverage, company properties and programs)
Frequent CIA or OJL
Other. Please specify.
What specific issue you would like to be featured in the next case
discussion material?

FOR THE DIRECT REPORT

POLICIES RELATED
TO COVERAGE
Section 3: Company Property
and Property Rights

Rule 6: An employee is responsible

for product samples, commercial
stocks,
product
literature,
promotional and other items
entrusted to him/her for distribution
to
consumer
and
medical
professionals. He/She shall not
misuse, misappropriate or sell them.
He/She shall distribute them in
accordance with the relevant
territorial coverage plan and/or
promotional program. An employee
shall be accountable for any
shortage or loss of such items in his
possession. Failure of an employee
to satisfactorily account for such
items gives rise to a presumption
that he/she has misappropriated the
same.

1. What do you think about the

case? What are the values you
have learned from it?

3. What can you recommend to

improve similar discussions in
the future?

2. How did your immediate

superior manage the discussions?

4. Other comments.

Section 5: Productivity

Rule 2: An employee shall submit

all required reports and data on time.
He/ She shall ensure that such
reports and data are complete,
accurate and do not contain
misleading or false information.

QUICK SURVEY
Name:

Rule 11: An employee shall

consistently
observe
the
performance standards of the
company.

Name of Immediate Superior:

Rule 12: An employee shall observe

all the processes and procedures
required by law, government
regulation or Company policy
pertaining to his/ her work.

Do you find the short video clip on Code of Conduct (Ano Ang
Nararapat?) helpful in communicating and promoting company
policies?

Section
7:
Business
Transactional Integrity

and

Rule 1: Every employee must, in the

exercise of his/ her rights and in the
performance of his/ her duties, act
with justice, give everyone his/ her
due, and observe honesty and good
faith.
Rule 13: An employee shall not
forge, duplicate, tamper or otherwise
reproduce without authority any
signature on any document or falsify
any document.
*Failure to comply
corresponding penalty.

will

have

Area:
Date Conducted:

Yes

No

Others

Aside from case discussion, what other ways can we prevent employee
violations?
Regular audit (coverage, company properties and programs)
Frequent CIA or OJL
Others. Please specify.
What specific issue you would like to be featured in the next case
discussion material?