THE SYSTEM LOSSES OF

MANILA WATER
(DISTRIBUTION MANAGEMENT)

Caloing, Lander T.
BSBA Marketing 3A
Professor: Bathan, Jomie M.

STATEMENT OF THE PROBLEM

From service delivery of the Manila Water was beset by huge system losses
due to pilferage and leaks, poor service and low sanitation coverage. According to
the Asian Development Bank (ADB), system leakages were high, with nonrevenue water (NRW) hovering at almost 60%. NRW is usage that is not billed
because of leakages from pipelines, measurement problems from faulty meters,
and/or illegal connections. According to the Manila Water estimates, 29%
accounted for leakage, 15% for pilferage, 9% for meter-related errors, and 2% for
other reasons. Much of the supplied water was non-metered, metering was usually
gushing with problems, which further presented difficulties with billing and
collection. .
FACTS OF THE CASE

For much of the supplied water was non-metered, plus other customers that
unwilling to pay because of poor quality of the service, Manila Water was
found scarcity with regards in financial aspect thats why the distribution of
water was became slow for a particular area along on its place.
Many households were not even connected to piped water from the Manila
Water Company.
Many of these households then took it upon themselves to dig wells. For the
rest, it meant waking up very early in the morning, or staying up very late at
night to queue to get their daily ration from vendors and private water
tankers time that could have been otherwise spent for more productive
endeavors.
ALTERNATIVE COURSE OF ACTION
To augment the revenue gap, Manila water accumulated debt
amounting about $1 billion from international development

organizations such as ADB, the World Bank, and the Japan

International Cooperation Agency (JICA).
So based on my study, I suggest that they will distribute and use
properly the loan money by an Accounting Management such in
utility, high quality of equipment, office supplies and for the man
power also, to renovate their equipment, pipelines and to trace those
non-metered consumers to prevent shortage for the legal consumer in
water supplying.
DECISION
For the main problem is system losses, I would like to recommend on their
company also that they will undergo a kind of commercial which gives an
importance to the Wastewater to appreciate before it is discharge to rivers or
lakes (to consume again) for different activity. For it is stated that people forgot
about wastewater. Sadly, no one really paid much attention to it no one wanted to
talk about where used water goes after it was consumed.

REFERENCES:

PDF]TAP Secrets: The Manila Water Story (The Case Study of

Manila Water ...www.gwp.org/Global/ToolBox/Case
%20Studies/.../CS_450_TAP_%20Manila.pdf
www.investinganswers.com/financial-dictionary/financialstatement.../asset-2278
Asian Development Bank https://www.adb.org/