CHAPTER 01

Introduction

Mobile phone work

GSM vs. CDMA
Impact of Mobile phone
Contribution to the socio-economic development

 Mobile phone work

Cellular vs. PCS:
Personal Cellular communication service (PCS) is a wireless phone service very
Similar to cellular phone service, but with an emphasis on personal service and
Extended mobility. The term PCS is often used in place of digital cellular but true
PCS means that other service like paging caller ID and e- main are bundled into the
Service. While cellular was originally created for use in cars, PCS was designed from
The ground up for greater user mobility. PCS has smaller cells and therefore requires
a
Larger number of antennas to cover a geographic area PCS phones use frequencies
Between 1.85 and 1.99 GHZ {1850 MHZ to 1990 MHZ}.
Dream phone?
If you could design your own cell-phone, what would it do? {IT they already make it,
You can mention that too)
3G technologies:
3g technologies is the latest in mobile Communications. 3g stand for third
generation.
This makes analog cellular technology generation one and digital/PCS
generation two.
3G are intended for the true multimedia cell phone. Typically call smart phone.
it supports web based application.
3G comprise several cellular access technologies. The three is most common one as
of 2005.
CDMA 2000 based based on 2G codes multiple access
WCDMA (UMTS) wideband code division multiple access.
TD-SCDMA- Time division synchronous code division multiple access
3G network have potential transfer speed of up to 3 Mbps.(about 15 seconds to
download a 3 min. MP3 song.) for comparison, the fastest.
2G phones can achieve up to 144-Kbps (about 8 minutes to download a 3minute song). 3G's high data rates are ideal for downloading information from
the Internet and sending and receiving large, multimedia files. 3G phones are
2

like mini-laptops and can accommodate broadband applications like video

conferencing, receiving streaming video from the Web, sending and receiving
faxes and instantly downloading e-mail messages with attachments.

Dual Band vs. Dual Mode:

If you travel a lot, you will probably want to look for phones that offer multiple
bands, multiple modes or both. Let's take a look at each of these options:
Multiple bands - A phone that has multiple-band capability can switch
frequencies. For example, a dual-band TDMA phone could use TDMA services
in either an 800-MHz or a 1900-MHz system. A quad-band GSM phone could
use GSM service in the 850-MHz, 900-MHz, 1800-MHz or 1900-MHz band.
Multiple modes - In cell phones, "mode" refers to the type of transmission
technology used. So, a phone that supported AMPS and TDMA could switch
back and forth as needed. It's important that one of the modes is AMPS this
gives you analog service if you are in an area that doesn't have digital support.
Multiple band/Multiple modes - The best of both worlds allows you to switch
between frequency bands and transmission modes as needed.
Phones that support these options do changing bands or modes automatically.
Usually the phone will have a default option set, such as 1900-MHz TDMA,
and will try to connect at that frequency with that technology first. If it supports
dual bands, it will switch to 800 MHz if it cannot connect at 1900 MHz. And if
the phone supports more than one mode, it will try the digital mode(s) first,
then switch to analog.
You can find both dual-mode and tri-mode phones. The term "tri-mode" can be
deceptive. It may mean that the phone supports two digital technologies, such
as CDMA and TDMA, as well as analog. In that case, it is a true tri-mode phone.
But it can also mean that it supports one digital technology in two bands and
also offers analog support. A popular version of the tri-mode type of phone for
people who do a lot of international traveling has GSM service in the 900-MHz
band for Europe and Asia and the 1900-MHz band for the United States, in
addition to the analog service. Technically, this is a dual-mode phone, and one
of those modes (GSM) supports two bands.

 Problems with Cell Phones:

A cell phone, like any other consumer electronic device, has its problems:
Generally, non-repairable internal corrosion of parts results if you get the
phone wet or uses wet hands to push the buttons. Consider a protective case. If
the phone does get wet, be sure it is totally dry before you switch it on so you
can try to avoid damaging internal parts.
Extreme heat in a car can damage the battery or the cell-phone electronics.
Extreme cold may cause a momentary loss of the screen display.
Analog cell phones suffer from a problem known as "cloning." A phone is "cloned"
when someone steals its ID numbers and is able to make fraudulent calls on the
owner's account.
Here is how cloning occurs: When your phone makes a call, it transmits the ESN
and MIN to the network at the beginning of the call. The MIN/ESN pair is a
unique tag for your phone this is how the phone company knows who to bill for
the call. When your phone transmits its MIN/ESN pair, it is possible for nefarious
sorts to listen (with a scanner) and capture the pair. With the right equipment, it is
fairly easy to modify another phone so that it contains your MIN/ESN pair, which
allows the nefarious individual to make calls on your account.

 GSM Vs CDMA

In cellular service there are two main competing network technologies: Global System for
Mobile Communications (GSM) and Code Division.. Multiple Access (CDMA).
Cellular carriers including Sprint PCS, Cingular Wireless, Verizon and T-Mobile use one or
the other. Understanding the difference between GSM and CDMA will allow you to
choose a carrier that uses the preferable network technology for your needs.
The GSM Association is an international organization founded in 1987, dedicated to
providing, developing, and overseeing the worldwide wireless standard of GSM.
CDMA, a proprietary standard designed by Qualcomm in the United States, has been the
dominant network standard for North America and parts of Asia. However, GSM
networks continue to make inroads in the United States, as CDMA networks make
progress in other parts of the world. There are camps on both sides that firmly believe
either GSM or CDMA architecture is superior to the other. That said, to the noninvested consumer who simply wants bottom line information to make a choice, the
following considerations may be helpful.
Coverage: The most important factor is getting service in the areas you will be using your
phone. Upon viewing competitors' coverage maps you may discover that only GSM or
CDMA carriers offer cellular service in your area. If so, there is o decision to be made,
but most people will find that they do have a choice.
Data Transfer Speed: With the advent of cellular phones doing double and triple duty as
streaming video devices, podcast receivers and email devices, speed is important to those
who use the phone for more than making calls. CDMA has been traditionally faster than
GSM, though both technologies continue to rapidly leapfrog along this path. Both boast
"3G" standards, or 3r generation technologies.
EVDO, also known as CDMA2000, is CDMA's answer to the need for speed with a
downstream rate of about 2 megabits per second, though some reports suggest real world
speeds are closer to 300-700 kilobits per second (kbps). This is comparable to basic
DSL. As of fall 2005, EVDO is in the process of being deployed. It is not available
everywhere and requires a phone that is CDMA2000 ready..
GSM's answer is EDGE (Enhanced Data Rates for GSM Evolution), which boasts data
rates of up to 384 kbps with real world speeds reported closer to 70-140 kbps. With
added technologies still in the works that include UMTS (Universal Mobile Telephone
Standard) and HSDPA (High Speed Downlink Packet Access), speeds reportedly increase
to about 275380 kbps. This technology is also known as W-CDMA, but is
incompatible with CDMA networks. An EDGE- ready phone is required.
5

In the case of EVDO, theoretical high traffic can degrade speed and performance, while the
EDGE network is more susceptible to interference. Both require being within close
range of a cell to get the best speeds, while performance decreases with distance.
Subscriber Identity Module (SIM) cards: In the United States only GSM phones use
SIM cards. The removable SIM card allows phones to be instantly activated,
interchanged, swapped out and upgraded, all without carrier intervention. The SIM
itself is tied to the network, rather than the actual phone. Phones that are card-enabled
can be used with any GSM carrier.
The CDMA equivalent, a R-UIM card, is only available in parts of Asia but remains
on the horizon for the U.S. market. CDMA carriers in the U.S. require proprietary
handsets that are linked to one carrier only and are not card-enabled. To upgrade a
CDMA phone, the carrier must deactivate the old phone then activate the new one.
The old phone becomes useless.
Roaming: For the most part, both networks have fairly concentrated coverage in
major cities and along major highways. GSM carriers, however, have roaming
contracts with other GSM carriers, allowing wider coverage of more rural areas,
generally speaking, often without roaming charges to the customer. CDMA networks
may not cover rural areas as well as GSM carriers, and though they may contract with
GSM cells for roaming in more rural areas, the charge to the customer will generally
be significantly higher
International Roaming: If you need to make calls to other countries, a GSM carrier
can offer international roaming, as GSM networks dominate the world market. If you
travel to other countries you can even use your GSM cell phone abroad, providing it is
a quad-band phone (850/900/1800/1900 MHz). By purchasing a SIM card with
minutes and a local number in the country you are visiting, you can make calls
against the card to save yourself international roaming charges from your carrier
back home. CDMA phones that are not card-enabled do not have this capability.
According CDG.org, CDMA networks support over 270 million subscribers
worldwide, while GSM.org tallies up their score at over 1 billion. As CDMA phones
become R-UIM enabled and roaming contracts between networks improve,
integration of the standards might eventually make differences all but transparent to
the consumer.
The chief GSM carriers in the United States are Cingular Wireless, recently merged
with AT&T Wireless, and T-Mobile USA. Major CDMA carriers are Sprint PCS,
Verizon and Virgin Mobile. There are also several smaller cellular companies on both
networks.

 Impact of mobile phone:

The impact of mobile phone dramatic in terms of development of the

telecommunication sector. the leledensity in the country, which was less than one
percent in 1997 and one of the lowest in the world. Less than nine years it has jumped
to more than six percent. The mobile phone market since then has expended faster
than in any other country in the region, virtually a quiet (mobile phone) revolution has
taken place, thousands of remote villages, including the coastal off-shore islands like
Bhola, Hatiya and swandwip. In these places people had never ever seen a telephone
set. They are now using mobile phones and talking not only to their relatives and
friends but also doing their business more profitable than ever before. By being able
to connect to urban areas or ever to foreign countries, a whole new world of
opportunity is opening up for the villagers in Bangladesh.

Contribution to the Socio-economic Development:

The activities of mobile phone contribute to the socio-economic development of

Bangladesh in many different ways. In addition to employing nearly 2000 people,
more than 1,00,000 people are directly dependent on mobile phone for their
livelihood, including the people working for the dealers, agents, contractors, suppliers
and a major portion of that figure includes the village phone operators. According to
the International telecommunication Union, the Geneva-based UN body, the addition
of each new telephone in a developing country like Bangladesh, adds USS 2500 to the
countrys GDP.

There are many village phone operators by owning a mobile phone they have
dramatically increased not only their family income, but also their social status. The
Government of Bangladesh has also benefited directly from the mobile phone without
investment. The government is earning vary large revenues from taxes; duties and
various other fee received from the mobile phone operators. In fact, Gramen phone
7

would be currently the largest taxpayer in the country. Its contributions to the
National Exchequer have gone up from Tk. 521 million in 1997, to more than Tk.
11.5billion in 2004.

Grameenphone also actively participates in promoting different socio-cultural

activities and sports events in the country. Its sponsored many activities over the years
including the Zainul-Quamrul International Childrens Art Competition, Painting
Exhibiting and many other activities. It has also sponsored a scholarship fund for the
poor and meritorious students of the Finance and Banking Department of Dhaka
University. Grameenphone donated to computers to two schools for underprivileged
children. Mobile phone playing a vital role for socio-economic development of
Bangladesh. Mobile phone is also a weapon against poverty.

CHAPTER 02

About Citycell

About the Company

Ownership Structure
Senior Management Team
Chronology of CityCell's Achievements
CityCell Changing Lives Initiative

 About the Company

CityCell (Pacific Bangladesh Telecom Limited) is Bangladeshs pioneering mobile

communications company and the only CDMA network operator in the country.
CityCell is a customer-driven organization whose mission is to deliver the latest
in advanced telecommunication services to Bangladesh.
The company offers a full array of fixed and mobile services for consumers and
businesses that are focused on the unique needs of the Bangladeshi community.
CityCells growth strategy is to integrate superior customer service, highest
standard technology and choice of packages at affordable rates.
The company operates a 24-hour call centre with well trained operators to
respond to customer queries. CityCells customer service are open 7 days a
week to ensure customers can access CityCell at any convenient time.
CityCell is focused on innovation and creating new ways for customers to stay in
touch and to do business. CityCell is offering a wide range of competitive prepaid
and postpaid mobile packages as well as Value Added Services such as SMS
and information based services.
CityCell is looking forward in introducing CDMA 1x technology in 2004 to provide
innovative multimedia features, including MultiMedia Messaging Service(MMS)
and many more data based mobile features currently not available in
Bangladesh.

10

 Ownership Structure
CityCell (Pacific Bangladesh Telecom Limited) is a privately owned company with
majority foreign ownership equity. Following lists the current owners of CityCell
(PBTL):

SingTel Asia Pacific Investments Pte Ltd - 45%

Pacific Motors Limited - 31.43%
Far East Telecom Limited - 23.57%

1.
2.
3.
4.
5.
6.
7.
8.
9.

Senior Management Team

Chye Hoon Pin - Chief Executive Officer
Intekhab Mahmud - Chief Commercial Officer
Mahfuzur Rahman - Deputy Chief Technology
Choo Pui Hong - Chief Technology Officer
Michael Seymour - Chief Financial Officer
Tipu Sultan - Director, Financial Control & Company Secretary
Faisal Hyder - Director, Finance & Treasury
Tariqul Hasan - Chief, Customer Care
Zulfiqur Hussain - Human Resources Director

11

 Chronology of CityCell's Achievements

Date

Event

1989

Bangladesh Telecom Limited (BTL) was awarded a license to operate

cellular, paging, and other wireless communication networks.

Apr-90

Hutchison Bangladesh Telecom Limited (HBTL) was incorporated in

Bangladesh as a joint venture between BTL and Hutchison
Telecommunications (Bangladesh) Limited.

Apr-93

Agreement with BTTB regarding PSTN links.

Aug-93 1st cellular operation in the South Asian sub-continent

Aug-93

HBTL began commercial operation in Dhaka using the AMPS mobile

technology.

Dec-93 Pacific Motors Limited acquired the entire 50% share holding of HBTL.
HBTL was renamed as Pacific Bangladesh Telecom Limited (PBTL)
Feb-96 and launched the brand name CityCell Digital to market its cellular
products.
Mar-97 1st to extend coverage to Chittagong
Apr-97

CityCell began commercial operation in Chittagong.

Mar-99 1st to adopt CDMA technology

Apr-99

CDMA technology was first introduced by CityCell.

Sep-00

Asian Infrastructure Development Company (AIDEC) and Fujitsu

Limited (FL) became shareholders in CityCell.

Jan-01

1st to set-up a communications backbone to Chittagong

Apr-01

Dhaka-Chittagong microwave is launched.

Nov-01

CityCell introduced the 15-second pulse rate in the cellular industry of

Bangladesh.

Jan-02

CityCell commences operations in the Sylhet zone.

Jan-02

Value Added Services (VAS), such as 24 hour billing information,

news, services, sports, etc., are introduced.

Mar-02 First operator in Bangladesh to offer off-peak rates.

July-02

First operator in Bangladesh to offer prepaid services with two-way

PSTN connectivity.

12

Sep-02

CityCell extends coverage to Rangpur, Dinajpur, and Syedpur, the

northern districts of Bangladesh.

Oct-02

Short Message Service (SMS) is introduced.

Jan-03

CityCell launched its services in the major northern business city of

Bogra.

Feb-03

First operator in Bangladesh to introduce the One2One post-paid

package.

Jun-03

CityCell reaches a coverage level of 40 districts out of a total of 64 (61

districts eligible).

Jun-03

Network capacity is increased to 240,000.

Aug-03

CityCell introduces Amar Phone, a postpaid mobile-to-mobile

package offering the lowest outgoing rate per minute in Bangladesh.

Sep-03

First operator in Bangladesh to introduce IDD and NWD for prepaid

subscribers.

Oct-03

CityCell reaches a coverage level of 51 districts out of a total of 64 (61

districts eligible).

Nov-03

CityCells 24-hour customer call center opens. Network capacity is

increased to 280,000.

Dec-03

Year-end active mobile subscriber base reaches 179,058 with

coverage in 51 districts.

Mar-04

CityCell opens its customer service centres 7 days a week

countrywide.

June-04 CityCell launches RIM based handsets.

13

 CityCell Changing Lives Initiative

CityCell community activities (in 2005)
CityCell ties up with Bangladesh Red Crescent Society
CityCell, the pioneer telecom operator of Bangladesh, signed up an agreement
with Bangladesh Red Crescent Society (BDRCS) to carry out fund raising
programs for human welfare through SMS.
The fund collected through SMS was donated to BDRCS for the betterment of
the society.
Chris Maloy, previous CEO, CityCell (Pacific Bangladesh Telecom Ltd.) and
Obaidur Rahman, Secretary General & CEO, Bangladesh Red Crescent Society;
signed the agreement on behalf of their respective organizations. While Intekhab
Mahmud, Chief Commercial Officer; Ahmed Arman Siddiqui, Manager, Value
Added Services, Taslim Ahmed, Manager, Marketing Communications; CityCell
and Quamrul Ahsan, Director; Eunus Ali Mia, Deputy Director, Fund Raising
Department; Rizia Zobed, Deputy Director, Information & PR; Mahmuda
Chowdhury, Consultant, Find Raising Department; Mikael Sandgren, OD
Delegate, IFRC, Dhaka were also present on the occasion organized at the
Pacific Center ,Dhaka.
CityCell community activities (in 2004)
CityCell's CEO distributes relief among fire victims
On 4th March the fire burnt about 2000 huts-7 babies were burnt to death in the
fire and many more were hurt in Bau Bazar area of Karail Slum, Gulshan.
On 14th March Chris Maloy, previous Chief Executive Officer of CityCell,
distributed relief materials among 2500 families who lost all their possessions
due to a devastating fire.
When Chris appeared among the helpless people, they received him with
emotional note. Chris told them, Because we care, thats why Citycell is here.
He distributed floor mats, mosquito nets, cooking post, rice, dal, and pulse
among fire victims.

14

CityCell and MBA Club stage concert to raise money to ease flood hardship
CityCell, through its community aid program Changing Lives, helped easing the
hardship of those affected by organizing a concert in association with the MBA
Club on the 6th of August. The concert, which was staged at the National
Museum Auditorium in Dhaka, was organized with the specific objective to raise
funds for the flood-affected people of the country.
Performing at the concert were renowned Bangladesh artists Boogey & Friends,
Feedback, Miles, LRB, Hassan, Pentagon, Mehreen, Kaniz Suborna, Warfaze,
Partho, Starling, Shahed, Kumar Bishwajit, Ferdous Wahid and Habib. The
concert was a great success, attracting a crowd of more than 700 people for the
flood relief cause.
CityCell donates money for the flood affected
Chris Maloy, previous Chief Executive Officer, CityCell handed over a cheque of
Tk. 25 lakh to Prime Minister Begum Khaleda Zia for the flood-affected people of
the country.
Prime Minister Begum Khaleda Zia appreciated CityCells initiative to help the
people of the society.
Also present at this occasion was Faisal Morshed Khan, Vice Chairman; Tipu
Sultan Mohammad, Director, Financial Control & Company Secretary; and
Intekhab Mahmud, Chief Commercial Officer from CityCell.
CityCell hands over relief to Rotary for the flood victims
CityCell handed over relief for the flood affected to Rotary District Governor
Office on 31st July 2004. At the gathering, 5,000 packets were given to Rotary
District 3280 Governor Office that contained Chira, Gur, Saline, Candles and
Matches. Distribution of these packets to the relief areas started on 1st August
2004. The areas that were covered for relief distribution were Sherpur,
Brahmanbaria, Narshingdi, Bhairab, Manikgonj, and Munshiganj.
Mr. Intekhab Mahmud, Chief Commercial Officer, CityCell and Rotarian Kazi
Nazmul Haque-treasurer of Rotary Club Dhaka Urbana, Rotarian Syed Azizul
Haque, President of Rotary Club Dhaka Urbana PHF, Rotarian Prof. Mizanur
Rahman Shelly-Secretary of Rotary Club Dhaka Urbana, Rotarian A.K.M.
Shamsuddin,
District
3280
Governor,
Rotarian Dr. Shamimuzzaman Bosu Mia - IPP, PHF were present at the
gathering on behalf of their respective organizations.

15

CityCell sponsors Saline-project

CityCell sponsored the Saline-Project for helping the flood-affected people of the
country.
Under this project, the objective of CityCell was to produce 1,00,000 salines. 30
persons worked to produce 8000 saline everyday at the MBA Club premise.
These salines were being provided to all interested organizations and individuals.

CityCell helps intellectually disabled children of SWID

CityCell, Bangladeshs leading mobile communications provider, launched its
community program CityCell Changing Lives with a donation to the Society for
the Welfare of the Intellectually Disabled (SWID).
The Social Welfare Organization of Intellectually Disabled, was established in
1977 and operates 30 schools for the intellectually disabled throughout the
country. 'CityCell Changing Lives' community program initiative will initially
support 6 schools in Dhaka, Sylhet and Chittagong.
CityCel's previous CEO Chris Maloy handed over the donated goods to the
Societys President Mr. M.A. Baten.
Donated goods include toys such as lego sets, bells and dolls, as well as
teaching materials such as pencils, paper and books. The goods will be
distributed throughout the six schools in Dhaka, Sylhet and Chittagong.
This initiative was set up to consolidate the mobile operators various community
initiatives. The initiatives core objective is to help improve the quality of life of
and open up new opportunities for disadvantaged people in Bangladesh.

16

CityCell donates Physiotherapy Equipment to underprivileged intellectually

disabled children
On December 5, 2004, CityCell donated physiotherapy equipment to SEID Trust
(Special Education for Intellectually Disabled Children) for the underprivileged
and intellectually disabled children under CityCells community program CityCell
Changing Lives.
SEID Trust runs a school and a Community Based Rehabilitation (CBR) Program
for the intellectually disabled. Currently the school provides therapy, food and
conveyance to 42 children with various disabilities.
CityCell previous CEO Chris Maloy handed over the donated goods to the
organizations Director, Dilara Sattar at a ceremony held at CityCell office at
Mohakhali. A number of the children who attend the school were also present at
the ceremony. As a large private organization, we feel we have an obligation to
be engaged in corporate community activities, said Chris Maloy, previous CEO
of CityCell at the donation ceremony. The Society deserves every support
possible and we are proud to be able to contribute to the improvement of the
lives of these students.

17

CHAPTER 03

General Service

Contact Information
Customer Care
Bill Payment
Handsets & Packages
Handset Service centre
Prepaid Packages
Network Coverage Map
Network Coverage District Wise

18

Contact Information

Head Office
Pacific Bangladesh Telecom Ltd.
Pacific Centre
14, Mohakhali C/A, Dhaka-1212.
Phone: 8822186-7, 8825281, 8825283
Fax: 8823575
Customer Contact: *121, 011-99121121
E-mail: customerservice@citycell.com

Branch Office
Pacific Bangladesh Telecom Ltd.
81, Kakrail, Dhaka
Fax: 9338331-2

Chittagong Office
Pacific Bangladesh Telecom Ltd.
BCIC Sadan (2nd Floor)
26 Agrabad C/A
Chittagong - 4202
Phone: 715528,713569
Fax: 711142
Customer Contact: 011-997100010, 011-997100011, 011-997100012
E-mail: customerservice@citycell.com

19

Sylhet Office
Pacific Bangladesh Telecom Ltd.
Garden Tower (Ground Floor)
Shahjalal Bridge Link Road
Uposhohor Point
Sylhet
Phone: 011-99610555, 011-99610666, 011-99610111 (Sales)
Fax: 0821-812754
Email: customerservice@citycell.com
Khulna Office

Pacific Bangladesh Telecom Ltd.

Tayamun Center (1st Floor)
181, Khan A. Sabur Road
Khulna- 9100
Phone: (041)- 813297-98
Fax: 813296
Mobile: 011-99802937

Rajshahi Office
Pacific Bangladesh Telecom Ltd.
House# 263, Sector# 02
Rasjshahi Uposhahor
Phone: (0721)-861141, 861142
Fax: 0721-861143
Mobile: 01199600598, 01199600599

20

Customer Care
At CityCell we are committed to giving our customers the best service every time,
all the time. As the industry leader in customer service excellence, CityCell is
continuously working towards giving customers the best possible service
experience.
This is manifested in CityCells tagline: 'Because we care' and in the service
innovations CityCell has introduced to make life easier for our customers.

24-Hour Call Centre (call *121 from your CityCell mobile or 011-99121121
from any other phone)
The Call Centre enables customers to be in touch with CityCell round the clock to
make enquiries and have their problems solved instantly.
CityCells Call Centre is fitted with state-of-the-art equipment from leading global
hardware provider Nortel which ensures smooth and uninterrupted operations at
full capacity. By dialing *121 from your CityCell mobile phone, you get instantly
connected to one of CityCells expert Customer Service Executives who are well
trained to answer queries and provide information and solutions.
Open for Business 7 Days a Week
Recently CityCell was again at the forefront of innovation by being the first
operator to open its front desk operations 365 days a year at all of its Customer
Service Centres in Dhaka, Chittagong, Sylhet, Khulna and Rajshahi. CityCell
customers can now pay their bills and purchase services at any day of the week
that is most convenient for them.
Days
Every day

Normal
9:00am - 5:30pm

21

Bill Payment Anytime, from Anywhere with Cash Card

CityCell postpaid customers can enjoy the convenience of paying their bills
anytime from anywhere over their mobile phones with Cash Card. Our Cash
Card is a novel and innovative way for postpaid customers to pay bills over the
phone. All you need is a CityCell Cash Card and your CityCell phone and you
can pay your phone bill from anywhere, anytime. No more standing in the queue
or trying to beat the opening hours of banks or service centres you can use the
Cash Card 24 hours a day.
Online Bill Management with Online Self Care
Online Self Care enables postpaid customers to manage a number of services
online, such as viewing bill status, billing history, payment details and lodging
service queries and complaints.
CityCell is proud to be the leader in Customer Service in Bangladesh and will
continue to work towards a fully satisfying service experience for its customers.
Its because we care.

22

Bill Payment
7 Easy Ways to Pay your Bill with CityCell
At CityCell, we understand how important it is to offer convenient and hassle-free
ways to pay your monthly bill. There are currently 6 convenient ways for you to
pay your bills:
1. Cash Card: available at all authorized dealers or retail outlets countrywide.
Cash Card can be used anytime and from anywhere to pay your bills
using your CityCell phone.
2. Advance Payment Slip: available at all Banks where CityCell bills are
collected.
3. HSBC Easy Pay machines: available at four convenient locations in
Dhaka (Banani, Uttara, Gulshan and Dhanmondi).
4. Standard Chartered ATM machines: If you are customer of Standard
Chartered Bank, you can settle your bill through their ATM machines with
your ATM card.
5. Eastern Bank Limited Internet Banking: if you are an EBL customer, simply
log on to www.ebl.com.bd to settle your CityCell bills online.
6. Easy settlement of bills at the Cash Counters at CityCell Customer
Service Centres in Dhaka (Mohakhali), Sylhet and Chittagong
7. At banks: bills can be paid at all banks mentioned on the back of our bill
statement.
For more information regarding these payment options, please call our 24-hour
Call Center (*121 from your CityCell mobile & 011-99121121 form any other
phone).

23

Handsets & Packages

Huawei C218
* Incredibly light &
small
* 12 poly ringtone
* 128 x 64 pixel
LCD display (B/W)
* Memory (32MB
Flash , 8MB SRAM
MCP)
* Support R-UIM

Nokia 2112

UTStarcom C1160
* 1.3 B/W LCD
display (96x64
pixels)
* CDMA 1X,
800 MHz
* 12 polyphonic
MDI ringtone
Vibrate mode
* Preloaded
game / ringtone
Hisense C787

* Small and
lightweight
* Reliability, easyto-use, compact
* Appeal for first
time buyers
* Lightweight (83g),
* attractive design
* Picture Frame
Hisense C399
*
Games
*
Stopwatch
* Main LCD 256
Color
* Alarm clock
* Volume 8 levels
*
Recent
Calls
Memory
* Security

Nokia 2280

Hisense C389
*
Games
*
Stopwatch
* Main LCD 256
Color
* Alarm clock
* Volume 8
levels
* Recent Calls
Memory
* Security
Hisense C3699

24

*A range of exciting
Xpress-OnTM color
covers
* Enhanced webbrowsing with
Mobile Internet
* CDMA2000 1X
technology
* Ringing tone
composer for
unique tones
Motorola C131

ZTE C133

Dexian C308

Dexian C608

Dexian C618

Dexian C618

25

Handset Service centre

Nokia Care:
Models: Nokia 2280, 2112, 3155,6235, 2255, 8280, 3585.
Address:
1. Nokia Care Centre, Celullar Mobile Pte. Ltd., 12/B, Chandrashila Suvastu
Tower, 69/1, Panthapath, Green road, Dhaka-1205, Phone: 9673501. 2.
2.Nokia Care Centre Ceiullar Mobile Pte. Ltd., 68/1, Gulshan Avenue, Gulshan1, Dhaka-1212, Phone: 8815251.
3. Nokia Care Centre, Celullar Mobile Pte. Ltd., 226,SK. Mojib Road(lst Floor),
Agrabad, Chittagong. Phone : 811861.
4. Nokia Care Centre, Celullar Mobile Pte. Ltd., Jaleswaritala, Kalibarimore,
Bogra - 5800. 5. Nokia Care Centre, Celullar Mobile Pfe. Ltd., Tayanum Centre,
181, Khan -E-Sabur Road, Khulna - 9100.
Cell Bangla: Models: Huawei-C218,C506,
Address:
1. Cell Bangla Ltd. Huawei-C218,C506, Abedin Tower (9th Floor), 35 Kemal
Ataturk Avenue, Banani, Dhaka-1213. Mobile: 01 199817458.
2. Cell Bangla Ltd., Lokman Tower (5th floor), 1646 SK. Mujib Road,
Chittagong. Mobile: 01 199701221,
3. Cell Bangla Ltd., NR Tower (3rd Floor), East Dargah Gate, Airport Road,
Sylhet. Mobile: 01 199601001
4. Cell Bangla Ltd., Shilpa Bank Bhaban (5th floor), 25/26 KDA C/A, Khulna9000. Mobile: 01 199660068,
5. Cell Bangla Ltd., 415 Shapnakunjo (Ground Floor), Darikharbona,
Upashahar Mor, Rajshahi. Mobile: 01 199650067,
6. Cell Bangla Ltd., City Plaza (1st Floor), Girza Moholla, Barishal, Mobile:
01 199660072.

26

Service One / Mobile Care: Models: Motorola -W150,C-131, X101, V680,

V730,
Utstarcom - 1 160, 11601, 1 161,
Address:
1. Dhaka Service Centre, 5th Floor, Prince Plaza, 4/2 Sobhanbag, Mirpur
Road, Dhanmondi, Dhaka-1207, Tel: 9140668, 8120591, 011990141 11,
Fax: 91 18967,
2. Chittagong Service Point-314, Sk. Mujib Road, Sufia Plaza, 1st Floor
(Opposite to Fire Station), Agrabad C/A, Chittagong-4100, Tel: 721724.
3. Khulna Service Point-141, Sir Iqbal Road, 2nd Floor, Aftab Center, Khulna9000, Tel: 813646.
4. Rajshahi Service Point-242/A, Kadirgonj (1st Floor), Greater Road, Rajshahi6000, Tel: 81 1251
5. Sylhet Service Point, 2nd Floor, Karimullah Market, Bhandar Bazar, Sylhet3100, Tel: 812939.
6. Barisal Service Point-40, Sadar Road (2d Floor), Barisal.
7. Bogra Service Point, Holding No. 2197/195, Court House Road,
Jaleswaritala, Bogra.
8. Camilla Collection Point, Shop No. 6 & 7, INo. Ali Mansion, 1st Floor,
Kandirpar, Comilla-3500,
9. Jessore Collection Point, Rownok Chamber (1st Floor), Plot No. 351 & 352,
Holding No. 1, Hatkhula Road, Hotel Mid Town Jessore.
10. Kushtia Collection Point Lovely Tower (8th Floor), Holding No. 55/1,
Sirajuddowla Road, Kushtia.
11. Rangpur Collection Point, N.I Tower (2nd Floor), Payra Chottor, Rangpur.
12. Mymensing Collection Point, City Center (Ground Floor), 1 1, Rambabu
Road, (Opposite of Aioka Hall), Mymensingh.

27

Pacific Bangladesh Telecom Limited: Models: Samsung SCH S-109, SCH-41

1, SCH-210, SCH-N191,SCH-N213,SCD-990, SCH-61 1,ERICSSON-1228,
AUDIOVOX-135, MOTOROLA- 182C,C-210,V-60, HYUNDAI-HGC1 10,
HGC120, HGC-600e, CYBERBELL-100,DEXIAN-308 & All types of FWTs.
Address:
1. Pacific Center (Ground Floor)-! 4, Mohakhali, Dhaka - 1212, Contact No. *
121, 01 199121 121.
2. Pacific Center (Ground Floor)-81, Kakrail, Dhaka-1000, Contact No. *121, :
01 199121 121,
3. 26, Agrabad C/A, Chittagong Contact No. * 121, 01 199121 121.
4. Garden Tower, Shahjalal Bridge Link Road, Uposhohor Point, Sylhet-3100,
Contact No. * 121, 01 199121 121,
5. Taymoom Center (1st Floor)-! 81, Khan- E-Sabur Road, Khulna-9100, Contact
No. * 121, 01 199121 121.
6. House* 263 (Ground Floor) Sector-02, Rajshahi Uposhohor, Rajshahi-6202,
Contact No. *121, 01199121121.

28

Prepaid Packages
Is Prepaid right for you?
Like many others if you are wondering whether prepaid is best for you, here are a
few tips on what you can expect out of it:
In Prepaid
- You don't have to pay monthly line rent
- Don't need to deposit money for any special service (e.g. NWD/ISD)
- Don't have to wait in long queue to pay mobile bill
However.
- You have to recharge your account before you can use it
- Recharge period expires after a set time
So, if your expected mobile usage and expenses are low (generally less than Tk.
1,000) and you want to control of mobile expenses, then prepaid package is right
for you. Many of our customers also associate prepaid with simplicity,
transparency and predictability.
What are the packages available in Prepaid?
We have the following prepaid packages for you:

Hello 0123
Mega Phone
Aalap Super Plus
Aalap Classic
Aalap Super
Aalap B
Aalap Call Me (with call2cash feature)
Prepaid PCO

Hello 0123
Any one preferred CityCell number @ Tk. 0 for the first 3 minutes, after that @
Tk. 0.75/min
Other two preferred CityCell numbers @ Tk. 1/min
Any other CityCell number @ Tk. 2/min
Any other operators mobile number @ Tk. 3/min

29

Mega Phone
*Tk 1500 free talktime is available at first time activation:

Tk 450 for call/sms to any mobile

Tk 1050 for call/sms to any CityCell number
Free talk-time/sms offer will be valid for 30 days starting from day of
activation
This is a mobile-to-mobile Prepaid package
To activate your connection, please dial *811
1 year handset warranty

Aalap Classic

30 second pulse from the first minute

24 hours BTTB incoming-outgoing & ISD facility
24 hours BTTB incoming free
Economy ISD call rates facility for calls to 25 countries

Aalap Super

Call to preferred three CityCell numbers (One2One) at half rate of normal

on-net tariff
Call to any CityCell number @ Tk. 0.25 at Super off Peak hour.

Aalap B
Aalap B is only mobile-to-mobile package.
This plan gives you

Access to any mobile in Bangladesh

20 second pulse after first minute
Freedom to choose 1 CityCell number and make calls at 50% of normal
on-net tariff under One2One scheme

30

Aalap Call Me
Aalap Call Me is a full BTTB connectivity package with the unique and innovative
call2cash feature.
This plan gives you

Access to any mobile in Bangladesh

24 hour BTTB local/NWD/ISD connectivity
Under the call2cash feature Aalap Call Me customers will get Tk. 0.25
added to their account every minute when they receive calls from other
CityCell phones
Freedom to choose up to 3 CityCell number and make calls at 50%
reduced tariff under One2One scheme
CityCell to CityCell SMS at a reduced rate of Tk. 1.50

31

Postpaid Packages
Postpaid offer? You Decide!
It should be your choice when and for how long you use your mobile. Let's
explore how the CityCell postpaid packages facilitate you to manage your mobile
usage.
In postpaid
- You don't have to worry about your prepaid talk-time running out
- You can use the CityCell cash cards to pay your bills at your convenience
- You don't need to go hunting for prepaid card shops when your credit runs out
However
- You need to pay a minimum monthly line rent
If you are looking for a mobile service that doesn't put any bar on bill amount or
connectivity, then CityCell's postpaid packages are for you! What our existing
postpaid customers appreciate most is our current lowest tariff structure for
mobile-to-mobile and complete BTTB local/NWD/IDD facility.
Which postpaid package is right for you?
You can choose from the three current postpaid offers:

Jono Phone
Shabar Phone
Aamar Phone
Citycell Premium
Spreme

CityCell Premium
This is the pioneer postpaid package in Bangladesh to introduce the 1-second
pulse. It has 24 hour mobile-to-mobile as well as BTTB connectivity.
Under this plan you get:

24 hour BTTB local/NWD/ISD incoming and outgoing facility

Lower tariff for CityCell-CityCell calls
Reduced call rates during off-peak (8PM-11PM) and super off-peak
(11PM-8AM) hours
50% discounted tariff for calls to up to 5 CityCell numbers under the
One2One feature
1 second outgoing pulse from the very first second.
32

1 second incoming pulse after the first free minute.

The lowest monthly line rent.

Shabar Phone
Shabar Phone is the convenient postpaid package with limited BTTB
connectivity.
With Shabar Phone you have:

A minimal monthly line rent

No hidden charges for roaming
BTTB local/NWD/IDD outgoing facility during off-peak and super off-peak
hours
50% discounted tariff for calls to up to 3 CityCell numbers under the
One2One plan
15 second outgoing pulse after first minute

More benefits for you:

SMS and other value added service facilities

Cash cards to lessen the hassle of bill payment

Aamar Phone
Aamar Phone is the convenient postpaid mobile-to-mobile service.
With Aamar Phone subscription you will receive:

A low, low monthly line rent

Reduced call rates during off-peak hours
Discount on monthly bill based on usage
50% discounted tariff for calls to upto 3 CityCell numbers under the
One2One plan
15 second outgoing pulse after the first minute

More benefits for you:

SMS and other value added service facilities

Cash cards to lessen the hassle of bill payment

33

Fixed Phone Package

Fixed Phone Package: T&T Incoming and Outgoing with Mobile to Mobile
HUAWEI ETS 1200
Fixed Wireless Terminal (CDMA2000 1X)
Accessories: Internal Antenna,
Rechargeable Battery (NI-MH),
Power cord, Tel-line cord, Manual
Set price with Local Connection

Price in Taka

14,999.00

Additional deposit (Refundable): For NWD Tk.2,500.00 and for NWD &
IDD Tk.5,000.00.
Hardware Price (Inter-change): Tk. 12,999.00

Monthly Subscription Tk. 250.00

Call Type
Peak (8am8pm)
Outgoing To CityCell Mobile
Tk 1.00
To Other Operator
To T&T Local, NWD &
IDD
Incoming Incoming from any
Mobile
Incoming from T&T
Local, NWD, IDD

Off Peak
(8pm-11pm)
Tk 1.00

Super Off
Peak (11pm8am)
Tk 0.50

Tk 2.00

Tk 2.00

Tk. 1.00

Tk.2.00 +
BTTB charge
Free

Tk.2.00 +
BTTB charge

Tk.1.00 + BTTB
charge

Tk. 1.50

Tk. 1.50

Tk. 1.50

1. 15% VAT is applicable on the total bill.

2. Tk. 1.70 per local call to T&T and NWD/IDD at actual T&T charges
payable.
3. Outgoing 20 sec Pulse from 1st Minute for Peak & Off-Peak hour and 60
sec pulse for super off-peak hour.
4. Incoming 60 sec pulse is applicable for Peak, Off-peak & Super off-peak
hour.
Payment should be made in advance before delivery the set(s) in the form of Pay
Order/Cash/credit Card in favor of Pacific Bangladesh Telecom Ltd.

34

Terms Of Payment Of Monthly Bill :

CDMA monthly Billing period is 27th to 26th of the following month. Full payment
of monthly bill should be made by due date specified on the invoice. Failure to
make payment by due date will result in disconnection of your line without any
further intimation. No reconnection fee will be charged if payment is made within
3 working days of disconnection. A reconnection fee of Tk. 500 will be charged
thereafter if payment is made within the last working Day of the month. Bill
payments made the following month(s) will require a reconnection fee of Tk.
1000. Out standings after three months will result in the forfeiture of Airtime
Deposit.
Credit Limit: For Local -Tk.2, 500, Local + NWD+ IDD - Tk.7, 500
If set is lost or stolen, reporting the incident to PBTL customer service will
deactivate the set (rendering the set useless).
*Warranty for Hardware 6 months, Battery 3 months.
REQUIREMENTS FOR NEW SUBSCRIPTION:
1. Two attested photograph &
2. Mailing address verification documents (any one): Photocopy of Passport,
Bank statements, Driving license, Chairman/Ward commissioner certificate,
Telephone/ Gas/ Electric bill, voter ID card etc.

35

Network Coverage Map

District Wise Network Coverage
Upcoming Network Coverage
Network Coverage Map
Benefit of CDMA
CityCell has an extensive network coverage throughout the country. We are
continuously expanding and upgrading our already comprehensive network and
to meet consumer demand and maintain a high quality network. The program is
designed to upgrade network technology and add network capacity to support
the companys consistently increasing customer base.

36

Network Coverage District Wise

District Wise Network Coverage
Upcoming Network Coverage
Network Coverage Map
Benefit of CDMA
District Wise Network Coverage Area
DIVISION
DHAKA

DISTRICT WISE AREA

Dhaka
Mohakhali
Rampura
Agargaon
Gulshan-2
Mirpur
Khilkhet
Mazar
Uttra-1
Gulshan-1
Khchukhet
Banani
Nakhalpara
N.Ganj-1
Mogbazar
Segunbaghicha-1
Farmgate
Old City

Motijheel-2
EPZ
N.Ganj-2
Lalmatia
Adabor
Kawran
Pallabi
Bazar
Mathartek
Gulshan-4
Elephant Road Mirpur-2
Paglabazar
Topkhana
Baridhara
Kamlapur
Udayan
Madhubag
Iqbal
Road Puranapalt
on

road

Bramonbaria
Hazare
bag
B.Baria
Kafrul
Akhura
Lalbag
Monipuripara
Matual
Jinjira
Sayadabad
Narinda
Malibag
Razarbag
Razbazar

Chandpur
Chandpur
Matlob
Faridganj

37

kazipara
Savar-1
Tangail-1
Savar-2
Tangail-2

Kathalbag
an
Paikpara
Rupnagar Zeneva Camp
Mohakali New
Market
Dohs
Dhanmondi-4
Tekpara
Keranjganj
Chandhous Dohar
ing
Rayer
Bazar

Faridpur
Faridpur

Gazipur
Gazipur
Mauna
Gazipur
Kapasia
Tongi ITU (Board
Rajendarpur

Kisorganj
Kisorganj
Sadar
Bazar)

Madaripur
Madaripur

Manikgang
Daulatpur
Manikganj
Dhamrai
Mansiganj

Mymenshing
Mymenshing

Narashingdi
Narashingdi

Norshindi
Madobdi
Bhairob
Polash

Nowabganj
Nowabganj

Sariatpur
Sariatpur

Sirajganj
Sirajganj

Tangail
Mirzapur
Kaliakor

CHITTAGONG Chittagong
Agrabad
Kalurghat
Nandankanan
Bandartila
IFCO
Kumira
Zorarganj
Pahartali
Begamganj Fouzdarhat

Feni
Halishore

Laxmipur

38

Laxmipur
Patenga
Khulshi
Lalkhan
riazuddin
Bakulia
Islampur

Sitakundu
Hathajaree
Rawzan
Anowara
Patia
Baizid
Pathantola

Chawkbaza
Feni
r
Feni-2
Kamalbaza
Sonagazi
r (Mohara)
Saltgola
Alkoron
(Sadarghat
)
Boalkhali
Chowdhury
hat

Ramganj

Noakhali
Sonaimuri
Chagolnaya
Maizdi
Sylhet
Gotatekor
Alhamra
Shaji bazar
SYLHET
Noabroad
Fenchuganj
Johiganj
Sylhet-7

KHULNA

Sylhet-8
Sylhet-9
Biswanath
Kanaighat

Moulovi
Moulovi
Cantonment
Srimangol
Kanaighat
Noapara
Nobiganj

Bazar Sunamganj
Bazar
Sunamganj
Chattak
Jogonathpur

Khulna
Khulna-1
Khulna-2
Khulna-3
Mongla

Bagerhat
Bagerhat

Barishal
Barishal-1
Barishal-2
Basishal-3

Jessore
Jessore-1
Benapole
Noapara
Jessore-2

Jhalokhati
Jhalokhati

Jhenaidah
Jhenaidah

Kustia
Kustia
Khustia University

Magura
Magura

Narail
Narail

Pirojpur
Pirojpur

Satkhira
Satkhira

39

RAJSHAHI

Rajshahi
Rajshahi-1
Rajshahi-2
Rajshahi-3
Chapai NG

Bogra
Bogra-1
Bogra-2

Iswardi
Iswardi

Joypur
Joypur

Nator
Nator

Nougaon
Nougaon

Rangpur
Rangpur-1
Rangpur-2

Syedpur
Syedpur

Dinajpur
Dinajpur

hat Lalmoirhat
Lalmoirhat
Pabna
Pabna

Value Added Service (VAS)

40

Expanding Network
Thana

District

Thana

District

Zibon Nagor

Chuadanga

Birol

Dinajpur

Damurhuda

Chuadanga

Hakimpur

Dinajpur

Kasiany

Gopalganj

Khanshama

Dinajpur

Terokhada

Khulna

Nowabgonj

Dinajpur

Khanjahan AN

Khulna

Birgonj

Dinajpur

Chougacha

Jessore

Saidpur

>s

Khoksa

Kushtia

Raninagar

Naogaon

Kalia

Narail

Durqapur

Rajshahi

Mohespur

Jhenaidah

Adamdighi

Bogura

Kaliqani

Jhenaidah

Kahaloo

Bogura

Kotchandpur

Jhenaidah

Shibganj

Bogura

Mohammadpur

Magura

Bera

Pabna

Chitolmari

Bagerhat

Lalmohon

Bhola

Mollahat

Bagerhat

Dowlotkhan

Bhola

So rail

Brahmanbaria

Nolcity

Jhalokathi

Gopalpur

Tanqail

Banaripara

Barisal

Nagarpur

Tanqail

Uzirpur

Barisal

Doulatpur

Manikganj

Pirqanj

Thakurgaon

Sulla

Sunamganj

Ranisankail

ThakuTgaon

Birampur

Dinajpur

|!;lphamari

41

CHAPTER 04

Value Added Service (VAS)

Call Related Services

Service Features
Bangla SMS
Banking & others
Emergency Services
Financial Services
FUN
Group SMS
Hello Tune
International SMS
Ringtone list:
dost: SMS Chat
Sports
Trump Card
Voice Based Information Services
Voice Mail Services

42

 Call Related Services

Call Forwarding/ Divert
Call Forwarding lets you forward your number to any mobile or T&T phone
number to receive your calls through that number. Even if you are traveling
abroad, you can forward your calls to a designated number outside the country to
always stay in touch.
How to do it
-Dial *720 followed by the designated number to activate Call Forwarding. (e.g.
*720xxxxxxxx?)
-Dial *720? to deactivate the Call Forwarding option in your mobile phone.

Three Party Conference (TPC)

With our Three Party Conference Service you can have a three-way conversation
with two other people simultaneously over the phone. You can include both
mobile and T&T phones in your TPC conversation for real flexibility.
How to do it
- Dial your desired number (011xxxxx?).
- After the call is answered, ask your conversation partner to hold the line.
- Dial the number of your second conversation partner.
- After the second call is picked up, press SEND (?).
- Now all three parties can have a conversation simultaneously over a one-line
connection.

SMS (Short Message Service)

Stay in touch with your friends and family through SMS. SMS is automatically
available for all CityCell customers and does not have to be specifically activated.
All you have to do is choose the message option on your phone, write your
message in the message field and send it to the desired number. This service is
available for messages sent to other CityCell customers and to Grameen Phone
customers.
Your SMS is ready without set up procedures - try it out and send your message
now!

43

One2One
With CityCell One2One you can register up to three* other CityCell numbers and
pay only 50% of your normal tariff whenever you call these numbers. And now
you can even manage your One2One numbers conveniently via SMS. Simply
follow the steps below to add, review and make changes to your One2One
calling list:
-To submit or add a One2One number, send your number to "1111" from your
SMS message screen in the following format:
SUBMIT<space>011xxxxxx- for submitting one number.
SUBMIT<space>011xxxxxx<space>011xxxxxx- for submitting two numbers.
SUBMIT<space>011xxxxxx<space>011xxxxxx <space>011xxxxxx- for
submitting three numbers.
-To view your Current One2One numbers, send the keyword VIEW via SMS to
"1111".
-To change a One2One numbers on your current list, send the number you want
to change to "1111" in the following format:
CHANGE<space>011xxxxxx<space>011xxxxxx"
Old New
number number
Please note that you can only change one number at a time. Your One2One
calling list will be updated within 48 hours of the request being sent. Due to
system restrictions only one request per day can be processed.
*Amount of One2One numbers allowed depends on customer package. For
enquiries call *121.

E-mail over SMS

All CityCell Prepaid & Postpaid customers have individual email account: If your
mobile number is 01199121121, your email address will
be:01199121121@sms.citycell.com You can send to and receive emails from any
email address anywhere in the world.

Sending e-mail from E-mail over SMS to Any Email Address

44

In the Write New SMS or Create SMS option of your mobile, type the e-mail
address followed by the email message (leave a SPACE between the address and
the main message) & Send it to 4444. For example - if you want to send an email to
friend@yahoo.com with the Message "How are you? Type a message
like friend@yahoo.com how are you? and Send it to 4444
Sending e-mails to CityCell Mobile
When someone wants to send e-mail to a CityCell user, he/she will need to send
the email to the address 011xxxxxx@sms.citycell.com (Here, xxxxxx represent the
last six digits of the destination mobile number)
Please note that :

The email should be without any ATTACHMENT, if you enclose an

attachment your e-mail will not be delivered.

Do not use cc/bcc option when sending mail to E-mail over SMS numbers.

E-mail Arrival Notification

Whenever an email is sent to your mobile e-mail account, you will be notified
through an SMS. For example if you receive an email from friend@yahoo.com, the
notification SMS will be:
You have got an email from friend@yahoo.com.Send READ 1 to 4444 to read the mail
If you receive a second e-mail from relative@yahoo.com you will receive another
notification SMS saying:
You have got an email from relative@yahoo.com.Send READ 2 to 4444 to read the mail

45

 Service Features

Reading Mail
To read the first e-mail, you will just Type read 1 (here 1 refers to the FIRST email
in Inbox) & Send it to 4444
If the first email is received from friend@yahoo.com with the subject "Hi" and the
message: Hello I got your mail you will receive an SMS like: ENO: 1 Fr:
friend@yahoo.com. Sub: Hi. Msg: Hello I got your mail
To read the second e-mail, you will just

Type read 2 (here 2 refers to the SECOND email in Inbox)

Send it to 4444.

Similarly, you have to send read 3 or read 4 to 4444, if you want to read the THIRD
or FOURTH message in the Inbox and so on.
Reply Mail
If you want to directly reply to the FIRST mail that you have received, with the reply
message: Thanks for your mail you just need to Type re:1 Thanks for your mail;
(leave a SPACE between re:1 and the message) & Send the SMS to 4444.
Similarly, if you type re:2 followed by a message - It will go as a reply to the
SECOND e-mail that you had received.
Forward Mail
If you want to Forward the FIRST e-mail to any address, you just need to Type
fw:1 followed by the destination e-mail address; (leave a SPACE between fw:1 and
the address) & Send it to 4444
For example, if you want to forward the FIRST e-mail you had received to
me@mail.com you just need to type fw:1 me@mail.com - the FIRST e-mail in your
inbox will be forwarded to me@mail.com. Similarly you need to type fw:2 or fw:3
before the destination address if you want to forward the SECOND or THIRD e-mail
of your mailbox and so on.
Delete Mail

46

To delete the FIRST e-mail in your mailbox you need to

Type Delete1

Send it to 4444

This will delete the FIRST e-mail in your mailbox. You can delete the SECOND or
THIRD e-mail in the mailbox in a similar way by typing Delete2 or Delete3 and
sending the SMS to 4444. To delete all e-mails in your inbox you need to Type
Delete all & Send it to 4444. This will delete all the mails in your mailbox .
Get Inbox Information
To check how many unread mails are there in your mailbox, you need to - Type
inbox & Send it to 4444
You will receive an SMS containing

The number of mails in mailbox.

The number of mails in mailbox that are still unread.

The mail numbers those are unread.

For example, suppose there are five e-mails in your mailbox where FIRST, THIRD,
and FOURTH email have been read and the SECOND and the FIFTH e-mail is still
unread. If you type inbox and send it to 4444 you will receive a reply SMS showing:
Total E-mail: 5. Unread: 2. Numbers: 2,
Block unwanted Mail
If you do not want to receive any e-mail from a particular e-mail address you just
need to:

Type block then that particular e-mail address; (leave a SPACE between
block and the address )

Send to 4444

For example, if you do not want to receive any mail from friend@yahoo.com just
type - block friend@yahoo.com.Any e-mail from friend@yahoo.com will be blocked
from then onwards.

47

Unblock Previously Blocked Address

To unblock any blocked address you need to

Type unblock then the blocked e-mail address; (leave a SPACE between
unblock and the address )

Send to 4444

For example, if you want to unblock the previously blocked address

friend@yahoo.com just type unblock friend@yahoo.com and you will again be
able to receive mails from this address.
Checking Address Status
If you want to check whether an address is blocked or not you just need to

Type check followed by the desired e-mail address; (leave a SPACE between
check and the address)
Send it to 4444

You will receive a reply SMS showing the status of the address, whether it is
blocked or not. For example, if you want to check whether friend@yahoo.com is
blocked or not, just type: check

48

 Bangla SMS
Procedure 1 :
Subscriber to Subsc SMS:
Here the Customer will send SMS directly to his/her peer. The Format is as
follows:
Format:
To<space>Destination Number<Space>Text.
Example: To 011800550 ki khabar?
The message will be sent to 1412 .
The Peer will receive the Message in Bangla

Point to Note:

The Message can be sent from any Handset Model.

The Recipients Handsets model must be a CityCell Nokia Except Nokia
5185 & Nokia 6185.
The Message will be written in English in Bangla Terms
The Recipient will receive the Message in Bangla.
The Bangla SMS must not contain more than 26 Characters.

Procedure 2:
Pull & Send SMS:
Here the customer will Pull out the Bangla Message and will be able to send it to
his/her Peer group.
Format:
The customer will write the text in English with Bangla format and send it to 1412.
In the return Message, the customer will receive the Message in Bangla.
Example:
SMS ki khabar? to 1412 . In the Return Message, The Peer will receive the
Message in Bangla
. The customer can forward it to his/her peer
group.
49

Points to Note:

Both the sender and receiver should have a CityCell Nokia Phone Except
Nokia 5185 & Nokia 6185.
The customer can view the message before sending to his/her Peer.
The format of writing the message will be available in the Communication
and our
Website.
The Bangla SMS must not contain more than 26 Characters.

50

 Banking & others

SMS BANKING WITH BANK ASIA
Any Account holder of Bank Asia can know his balance through this service.
This message contents: Acc PINCODE eg; ACC 2345. (The pin Code will be
provided by Bank Asia).
Send the message to 2929
The return message will contain the Balance info.
To get this services the client should contact with Bank Asia.
Chittagong Stock Exchange Service
To know about share information the test content should be as PRICE
SCRIPCODE or PRICE SCRIPID e.g. PRICE BXPH (to get the Price of Beximco)
SCRIPID & SCRIPOCE are available to the CSE website: http://csebd.com
The Message should be sent to 2222
The return message will contain that Stock Status
SMS Banking with Standard Chartered Bank
Two types of information are available here:
1. Account Information and
2. Card information
For Account Information, Type the message as: ACC PINCODE
For Card Information, Type the Message as: CARD PINCODE
The destination number for this service is 2727.
The subscriber has to contact with the Bank to avail this service,

51

 Emergency Services
Hospital-info
To know the regional hospitals, the SMS Format to be given is:
hosp<dot>division<category
Division: dhk, ctg, khl, syl, jes, raj, brs
Category as: burn, cancer, child, dental, diabetes, ent, eye, gyne, heart, kidney,
mental, orthopedic, skin
Example: hosp.dhk.kidney
For help: Send SMS as help.hosp and send it to 2525
Blood-Bank
To know the information about Blood Bank, type the
message as: bbank
For help: Send SMS as help.bbank/bloodbank and send it to 2525
Emergency
For the regional Emergency numbers of the Police Station, Fire service and
Ambulance SMS Format:
Emrg<dot><division><type>
<division> as: dhk, ctg, khl, syl, jes, raj, brs
<type> as: pol, amb, fir
Example: emrg.dhk.pol
For help: Send SMS as help.emrg and send it to 2525
Taxi-Cab
1st way: To get the numbers of Taxi Cab Type SMS:
cab<dot>division<dot>type
<Type> as: black, yellow
<division> as: dhk, ctg, khl, syl, jes, raj, brs
Example: cab.ctg.yellow

52

2nd way: Get it company wise. The SMS Format: cab<dot>division<dot>cab

company
<cab company> as: Anudip, Dhaka, Navana, Orion, Salida, Capital, Comfort,
Cosmo, Express, Jatri, Metro, Hgn.
For help: Send SMS as help.cab and send it to 2525
Eye-Bank
To get the information on the Eye Bank,
Simply type: ebank

53

 Financial Services
Currency Exchange Rate
Know the foreign currency conversion rate just like that. You can avail two avail
two services hased on the exchange rate.
1. Exchange to BDT :
Write your text as: cchart
For help: Send SMS as help.cchart and send it to2525.
2. Both way Exchange rate :
Here you will get the conversed calculated rate that is a real hassle free
exchange rate services.
The following is the list of Text message format for different currencies:
USD: USA DOLLAR
EUR: EURO
AUD: AUSTRALIAN DOLLAR
GBP: UK POUND
BDT: BANGLADESHI TAKA
CAD: CANADIAN DOLLAR
HKD: HONKONG DOLLAR
SAR: SAUDI ARABIAN RIYAL
INR: INDIAN RUPEE
MYR: MALAYASIAN DOLLAR
JPY: JAPAN YEN
PKR: PAKISTANI RUPI
SGD: SINGAPORE DOLLAR
54

SMS Format for the service is:

Cconvert<dot><amount><dot><cur>
Example: cconvert.15000.bdt.usd (will return 15000 bdt= 250 usd)
For help: Send SMS as help.cconvert and send it to 2525

FUN
CityCell introduces value Added Services at your Finger Tips
Twist your fingers to avail the following services through writing some key words as
your test and send it to 2525. In the return mail you will get your desired service.
Horoscope
Keep yourself well run with your Horoscope. You can dig up your Horoscope in two
ways:
1. By Birth: Write your text as: hor<dot><ddmmm> Example: hor.12feb
2. By Sign: Write your test as: hor<dot><sign> Example: hor.12feb
<sign> as: ari, leo, sag, tau, vir, cap, gem, lib, aqu, can, sco, pis. In the return
Messge you will find your sign with the Horoscope. Example: hor.pis
For help: Send SMS as help.hor/horoscope and send it to 2525.
Joke
Energize yourself with Top 5 Hilarious Jokes of the day with the following format:
Write your text as: joke<dot>1
Joke<dot>2

Joke<dot>3

Joke<dot>4

Joke<dot>5

Example: joke.1
For help: Send SMS as help.joke and send it 2525

55

Quote
Send striking quotations on love, fun, Birthday, Friendship, wisdom and seasonal to
your dear ones:
Write your text as: qot<dot><type>
<type> as: love, fun, birth, friend, wisdom, seas(valentine, newyear,eid, Christmas,
independent, father, mother).
Example: qot.fun
For help: send SMS as help.qot/quote and send it to 2525

56

 General Information
E-mail over SMS
All CityCell Prepaid & Postpaid customers have individual email account: If your
mobile number is 01199121121, your email address will
be:01199121121@sms.citycell.com You can send to and receive emails from any
email address anywhere in the world.

Sending e-mail from E-mail over SMS to Any Email Address

In the Write New SMS or Create SMS option of your mobile, type the e-mail
address followed by the email message (leave a SPACE between the address and
the main message) & Send it to 4444. For example - if you want to send an email to
friend@yahoo.com with the Message "How are you? Type a message
like friend@yahoo.com how are you? and Send it to 4444
Sending e-mails to CityCell Mobile
When someone wants to send e-mail to a CityCell user, he/she will need to send
the email to the address 011xxxxxx@sms.citycell.com (Here, xxxxxx represent the
last six digits of the destination mobile number)
Please note that :

The email should be without any ATTACHMENT, if you enclose an

attachment your e-mail will not be delivered.

Do not use cc/bcc option when sending mail to E-mail over SMS numbers.

E-mail Arrival Notification

Whenever an email is sent to your mobile e-mail account, you will be notified
through an SMS. For example if you receive an email from friend@yahoo.com, the
notification SMS will be:
You have got an email from friend@yahoo.com.Send READ 1 to 4444 to read the mail
If you receive a second e-mail from relative@yahoo.com you will receive another
notification SMS saying:

57

You have got an email from relative@yahoo.com.Send READ 2 to 4444 to read the mail

58

 Group SMS
Your Group
.. Only
yours!
Build your
own SMS
Group and
stay in touch
with dear
ones.
Make a
group of
maximum 7
members
and you can
SMS them at
a special rate
all once.
To form your
group just
type

reg.011XXXXX,011XXXXX,. and send to 4567. You

will receive confirmation via return SMS.
Thats it! You are now ready to go.
Type your message and send it to 4567 and the
message will be delivered to your group all at once.
To change any number of your group just type
change.oldnumber.newnumber and send it to 4567.

59

The return SMS will confirm the change.

You can create a group of minimum 4 members,
maximum is 7
Offer is appli8cabel for CityCell pre-paid customers
Group can be formed with CityCell subscribers only
You can change your group member whenever you
want
One subscriber can make 1 group only
Tariff- Tk. 1.50 for registration
SMS charges per Group Member is Tk. 1.50.

60

 Hello Tune

CityCell Hello Tunes is here! Whoever calls you now

will get to hear your choice of song, poem or a funny
tune. You can also record you own voice and set it as
your Hello Tune. Gone are the days for boring beep
beep. CityCell is now ready with a collection of
thousands and thousands of tunes.

61

608 Bangla, 580 English & 525 Hindi songs + 261

Different Tunes (Voice, Poems, Funny Tunes &
Dialogues)
Go ahead. Tune your Phone..
FREE Subscription Till 31 July 2006
Hello Tunes Registration Process and Some Tunes
To Know more about registration and selection visit
*007 or www.citycell.com

62

 International SMS

How do I use International SMS:

Using CityCell SMS application is very simple. Send
and receive SMS to 415 operators across 162
countries. Available to all post-paid and pre-paid
users. To send an International SMS, you have to
write the destination number in international format:

63

For example if you want to send an SMS to the UK

type 0044[mobile number]
Note: Do not use plus (+) sign instead of 00, for
example if you send a SMS to UK with the following
format +44[mobile number] than your message will
not reach to destination number.

64

How to send an international SMS:

1. Open new message
2. Write the message
3. Type the number: 00[country code][mobile number], For example if you
want to send an SMS to the UK type 0044[mobile number]
4. Send your SMS
Example:
Destination Country: UK type (Country Code: 0044 )
Destination Mobile number: 0123456789
Send the SMS to: 0044123456789
Country and operators to which SMS can be sent. Please check that the mobile
number you are sending the SMS to is under the coverage provided by CityCell
in the list:
Note: Menu structure varies from handset to handset. Please check your
handset manual for precise Menu options
Charges

Sending an International SMS costs you only Tk. 2.00 per SMS + VAT
Receiving International SMS is absolutely FREE.
No activation fee is required for availing International SMS.
No need to have ISD connection to avail this service. SMS service must
be active to use this service.

65

 Ringtone list:

Compatible Handsets:

Nokia
3585,
8280, 8887, and
2280.

Cost of Downloading:

Download
charge for each
Ringtone is Tk.
10.00 (plus VAT)
1 standard SMS
will be charged
for sending the
request SMS.
Charges
are
same for both
Pre-paid
and
Post-paid
subscribers.

How to Download Ringtone:

Please go the Message option of your Nokia Mobile phone by pressing Menu
and follow the below steps:
-Select Messages and then select Text Messages
-Select Create Message,
-Select Add Number and then Type the number 6767 andpress OK.
-Select Options then select Edit Message and then write your preferred
Ringtone Code. For example, to Download the CityCell theme, write NOKR0001
(Ringtone list), then press Options, and then select Send.
Your message will be sent instantly and you will get the Message Sent
confirmation. In reply, you will receive the Ringtone within a few seconds. You will

66

see the message Ringing tone received on your mobile screen, now press
Option, select Playback to listen to the Ringtone. Press Quit to go back to
the previous menu to save the Ringtone in your phone. Select Save, and the
Ringtone will be saved on your phone.
If you do not want to save the Ringtone after listening, just select Discard. The
phone will ask you for your confirmation to discard the Ringtone, just select OK
to delete the Ringtone.
Setting the downloaded Ringtone as ringer:
Press the Menu button, then scroll down to select Profiles, then select your
current or preferred profile, select Personalize, then scroll down and select
Ringing tone, then find out your preferred Ringtone and select it. The phone
will show you a confirmation message. Press the Back button simultaneously to
get back to the main screen. Now you will listen your preferred Ringtone when a
call comes.
To Download Multiple Ringtones:
You can download as many ringtones as you want. Just follow the procedure
stated in the How to Download Ringtone and other sections. If you find your
phones memory full after ten (10) downloads, you can always replace the
previously downloaded ringtones.
Assigning Different Ringtones to Different Contacts:
You can assign different ringtones to different contacts saved in your Nokia
phone. Just select any contact (or name), press Details, then press Options,
scroll down to select Assign tone, then select any Ringtone. You will see a
confirmation on your mobile screen. Press the Back button simultaneously to
get back to the main screen of your mobile. Starting from that time, whenever
that contacts calls your, your phone will play the selected Ringtone that you
assigned for that contact. To select another Ringtone for another contact, just
follow the same procedure. For example, you want to assign different tones for
your different friends. Then you will be able to identify which friend is calling just
by hearing the phone ringing. You can also different tones to your parents or
family members so that you can easily understand by listening to the Ringtone
that someone from your home is calling.

67

 Dost: SMS Chat

Hi there! CityCell brings you dost the friendly
SMS chat service. Now, chat without speaking
at all. Find a whole new gang of interesting
people waiting to be your dost. Connect, and
then let your fingers do the talking.
Destination Number: 3678
Tariff: Tk. 1/Msg + VAT
To register and chat, follow the following
instructions:
Customers will be registered through the SMS.
Procedure:
Customer will type
Example: reg. Anamika

text

as:

reg.nick

And send it to 3678.

In return Message, he/she will receive the
following Message:
You are registered to the dost.
In order to register the information against the
Nick, please SMS as: reg. a s l p i
a=age, s=sex, l=location, p=profession, and
i=interest
Example: reg. 25 Male Dhaka student Music
Age should consist of two-digit number
Location will only the divisions i.e; Dhaka,
Chittagong, Rajshahi, Khulna, Sylhet, Barishal
Profession will be considered as: Student,
Service, Business, Entrepreneur, teacher,
engineer, doctor, IT, Scientist, Chemist, None

68

Interest will be considered as: Music, Movies, Hangout, Stamp, Coins, Antiques,
reading, cricket, sports, football
The nick and the information will be saved against the customers number.
Special Note: if the nick you sent is already registered, you will receive the
following message:
The nick has already been used, please register with a new nick.
Incase of invalid information, in reply message he/she will receive:
Invalid information, please follow the specific format or SMS help to 3678.
Campaign Description:

Search for friends:

"After registration, you can search for dosts."

Procedure # 01:
To search for a nick to chat, SMS as: sh.a* (to get the nick starts with the
alphabet a). You will receive random Nicks with a, for example ,
Anamika ,Arman etc
The nicks will be separated by coma (,).
Each time you send the search mode with a, he/she will receive random
nicknames available with a.
Procedure # 02:
To search for the newly registered Nicks, SMS as: sh.new
In reply message, you will receive the latest 10-15 Nick registered to dost.
Procedure # 03:
You can search for nicks based on the age information. For example, to search
for friends with age of 25 years, SMS as: sh.age.25*
You will receive random Nicks with the age of 25, for example ,
Anamika ,Arman etc

69

Procedure # 04:
You can search for nicks based on the Sex information. For example, to search
for a male friend, SMS as: sh.sex.M*
The customer will receive random male Nicks, for example, Adnan, Arman etc
Procedure # 05:
You can search for nicks based on the Location. For example, to search for nicks
of Barishal, SMS as: sh.loc.Barishal*
You will receive random Nicks from Barishal, for example, Anamika, Arman etc
Procedure # 06:
You can search for nicks based on the Profession. To search for teachers, SMS
as: sh.prof.teacher*
You will receive random Nicks with teaching profession, for example ,
Anamika ,Arman etc
Procedure # 07:
You can search for nicks based on the Interest. To search for nicks with interest
in music, SMS as: sh.in.music*
You will receive random Nicks with interest in music, for example ,
Anamika ,Arman etc

Know about the Nick:

After the random search, you can know about the individual Nick. Just SMS the
nick as: nick. For example: Anamika
In reply Message, You will receive:
Nick: Anamika, Age: 25, Sex: male, Location: Dhaka.

Chatting with Nick:

To chat with the Nick, simply

Example: Anamika.Hi how r u?

send

the

SMS

as:

Nick.message

The Nick Anamika will receive the following message:

70

Armaan.Hi How r u?
If Ananmika blocks Armaan, he will receive the following message:
Sorry, you are blocked by the receiver, Message cant be sent

Blocking Process:

To block a particular Nick, the Message format will be: blk.nick.

Example: blk.Armaan

Unblocking Process:

To unblock the Nick, the message format will be unblk.nick

Example: unblk.Armaan

Changing Nick Process:

To Change Nick, the you will send the SMS as: ch.New Nick
Example: ch.Oporichita.
You will receive the following message:
You new nick has been updated in the dost.

Canceling the registration of the Nick:

To cancel the registration of the nick, the customer will send the SMS as:
unreg.Nick
Example: unreg.Oporichita

Help:

The whole procedure of registration and searching option will be mentioned.

Sports
Cricket
Every information on the cricketing action around the world is available thu this
service.

71

Type your message as: CRIC

Send it to: 2525
In return Message, you will get the largest information on Cricket match.
Other
One2One

Service

To fix friends and family number, citycell subscribers can make it through this
service. To make Friends and Family number one should send as SUBMIT 011
xxxxxx 011 yyyyy. To See current Friends and Family Numbers one should
send as VIEW
Destination Number for this service is 1111.

72

 Trump Card
Trump Card is the CityCells loyalty obsession brought in for the post-paid loyal
and privileged customers of CityCell. This card brings the ticket to be privileged
with full of unique offers including exclusive discounts and services handpicked
to compliment its members lifestyle needs. A Trump Card member is entitled to
enjoy a maximum of 55% discount facility in more than 322 outlets in Dhaka,
Chittagong, Rajshahi, Khulna, Sylhet, Kuakata, and Coxs Bazar. Besides, a
Trump Card member will reserve the right to have the most exemption at our
premises upon showing off this card. So, Trump & be the winner all the way.
Customer who use more than tk 5000 in a year & customer who use more than
tk.10, 000 he will get Platinum Card & Gold Card.

Gold Card area wise Merchants List

Dhaka | Chittagong | Sylhet | Khulna | Rajshahi |
Cox's Bazar | Kuakata

Platinum Card area wise Merchants List

Dhaka | Chittagong | Sylhet | Khulna | Rajshahi |
Cox's Bazar | Kuakata

73

 Virtual Card
Virtual Discount! Actual Gain!
V-Card (Virtual Discount Card) is here to offer you a
world of attractive discounts. Enjoy this benefit on
variety of products and services only through CityCell
SMS without any card at all! Send SMS the
following way and enjoy the facilitites showing the
return SMS to the respective outlet counters.
How to avail the facility:
Simply SMS cvc<space>keyword to 2525. In return,
get an SMS with the discount and complementary
details available on that outlet.
For Example, to receive discount from Seagull Hotel,
Coxs Bazar, just type cvc seagull and send it to
2525. You will receive the following message via
return SMS:
U r entitled to rcv 55% discount on Off-Peak(April-Sept) 30% discount on
Peak(Oct-Mar) on Room rent and services @ Seagull,this coupon is valid till
3/12/2005
Enjoy the discount showing the SMS to the outlet counter within the valid date
mentioned in the SMS.
Notes:
- SMS charge applicable
- Please see the merchant list and keywords for details
- In case of special discount campaign running in a specific outlet, the V-card will
not be bundled with that offer.

74

 Voice Based Information Services

All of your Voice Based Information Services at a Glance

FoodFone (location based)

*101

FireFone (location based)

*911

PolicePhone (location based)

*999

MediPhone (location based)

*505

Automobile workshop (location based) *666

Flower shop (location based)

*404

NTV NewsPhone

*777

Channel I NewsPhone

*444

ATN Bangla NewsPhone

*333

WeatherPhone

*122

EventsPhone

*123

AirPhone

*124

RailPhone

*125

Exchange RatePhone

*126

HoroscopePhone

*127

PrayerPhone

*786

75

 Voice Mail Services

Never miss any important calls and messages with CityCell VMS. Whenever you
cannot answer a call or need to temporarily switch off your phone, people can
still leave a message for you in your voice mailbox. You can listen to your
messages whenever it is convenient for you and get back to the caller later.
How to do it?
Dial *71112 to activate VMS.
Dial *710 to deactivate VMS
You can even record your own greeting. Its just like having an answering
machine on your mobile phone!
Setting up your configuration
Dial 112. You will hear an automated message asking you to enter your
password.
Press 9999#. This is the default password. If you have changed it then press
your own password followed by the pound (#) key.
At this point, you will be given with three options:
To Send Messages, press 0
To Change Configuration, press 3
To Listen to the Bulletin Information, press 9
To Send Message(by pressing 0 in the main menu):
You will be requested to record your message after a short tone. Please record
your message and when you finish, please press the Pound (#) key.
The IVR will ask you to press 1 if you are satisfied with your recording. Else you
will be requested to do the followings:
To Listen to the recorded message, press 2
To Re-record, press 3
To Cancel the recording, press *
Pressing the * key will take you back to the menu. If you are satisfied with your
recording by pressing 1, then you will be asked to enter the destination number
followed by the Pound (#) key. Afterwards, the IVR will inform you about the
delivery status of the voice message. You will also be given option to send the

76

same message to multiple persons. A point to remember that, you do not need to
insert zero (0) before the number. (example: enter 11121121, not 011121121.)
To Change Configuration (by pressing 3 in the main menu):
To change Password, press 1
If you select to change password, the IVR will request you to enter your new
password followed by the pound (#) key. You will be again requested to enter
your new password for confirmation. Please remember that, the password must
be a 4 digit one.
To select Language, press 2
If you select it, the IVR will request you to press 1 for Bangla, and 2 for
English.
To record your Greetings, press 3
If you select it, the IVR will request you to record your greeting after a short tone.
When you finish recording, please press the pound (#) key. The IVR will take you
through a reconfirmation process by replaying your message.
To Enable your service, press 4
To Disable your service, press 5
To Return to the main menu, press *
Press the star (*) key to return to the main menu.
Listen and save messages
Press 2 to listen to saved messages.
Press 1 to listen to new messages:
If you have more than one message, you have to either delete or save the
previous message to listen to the next message. A message box can store up to
18 messages. Once the message box is full, you need to delete some messages
in order to accept new messages.
Press 6 to forward a message:
Step 1- Press destination number followed by the pound (#) key. Please, do not
enter (0) before the number.
Press 7 to delete the message.
Press 8 to reply to the message.
Press 9 to save the message.
Press 5 to listen to envelope information:
Envelope information gives you the phone number, date, and time of the
message received

77

 New Content Services (V.ROOM)

CityCell, Impress TeleFilm Ltd (Channel-i), and System Solutions &
Development Technologies Ltd (SSD Tech) have recently signed an
Agreement to provide video contents through V.ROOM, CityCell's onebutton WAP Portal Service. Through V.ROOM, only CityCell customers will
get one-button access to the colorful world of video clips, wallpapers,
animation, polyphonic ringtones, true tones, downloadable games, and
various types of information.
Under the agreement, Channel-i will provide clips of News, Headline News,
Breaking News, Side News, "Onnorokom Khobor", event-based clips like Lux Channel i Superstar participants' clips, and other infotainment clips as the
video content for V.ROOM.
SSD Tech will provide all technical support. Mr. Chye Hoon Pin, CEO,
CityCell, Mr. Faridur Reza Shagor Managing Director, Impress TeleFilm Limited
(Channel-i), and Mr. Mahbubul Matin, CEO, SSD Tech, signed the Agreement
on behalf of their respective organizations. Other senior officials of all the
organizations were also present at the occasion.

78

CHAPTER 05

Special Offer/ New Package

Citycell giving sort of new offer taking new

benefits. These offer help to attract potential
customer & retain the existing customers. The
offers are

79

New Offer/ Package

25 paisa. The
alap super
subscriber
enjoying the offer
from 11pm to
8am at the any
citycell number.
The validity of
this offer till 31
october. Other
prepaid
subscriber such
as
alap super
plus
- Hello 0123
- Alap
classic
- Professional package
- Citycell premium
- Supreme
- Amar phone
Enjoying the offer from 12am to 6am at the any citycell number. The validity
of this offer till 31 october.

80

 Alap Classic (alap A, Alap 24 now

automatically has converted in to
alapClassic) subscribers enjoying TnT incoming
totally free.
- Enjoy economy rate to call at 25
countries.
- From any package one can transfer
in to this package (condition apply)

Amar phone & jono phone Subscriber enjoying TnT incoming first
3min. free. From the 4th min the charge will be tk. 2.30 (no pluse), from
the 5th min. charge tk. 2.30 (15 sec. pluse)

81

 Hello 0123
Any
one
preferred
CityCell
number
Other
two
preferred
CityCell
numbers
Any
other
CityCell
number
Any other mobile number @ Tk. 3/min

@
@
@

Tk.
Tk.
Tk.

0*
1/min
2/min

Connection + Handset + Tk. 100 Talk Time

Huawei C 2182
Tk. 1,399

Huawei C 2201
Tk. 1,599

Motorola W150i
Tk. 1,999

Samsung SCH S109

Tk. 2,899

Huawei C 506
Tk. 3,099

UTStarcom C 1161
Tk. 3,099

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To activate preferred numbers: SMS- SFNF<space>011XXXXXXXX (1 CityCell number) to

1111 to avail
, SMS- FNF<space>011XXXXXXXX<space>011XXXXXXXX (2 CityCell
numbers) to 1111 to avail
. Activation time maximum 48 hours. 0123 tariff will be valid till
March 31, 2007. From 1 April 2007, enjoy the Aalap Super tariff and charges.
30 seconds pulse from the first minute.
To migrate from any pre-paid package type "HELLO" and send to 1111.(conditions apply)
Type "HELLO" and send to 1111 for migration.
This is a pre-paid mobile to mobile package.
One year handset warranty.

* First 3 minutes (thereafter 75 paisa/minute)

VAT applicable

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Supreme

A post-paid connection that offers exactly what you need. Always more. Never less. And, it's just the
beginning
More Incoming

All incoming FREE, including BTTB

Incoming facility for 6 months even after credit limit is exhausted

More Outgoing

No Line Rent
Lowest FnF call rates - Tk 0.75/min to two CityCell numbers and Tk 1.50/min to any one
other operator number
Economy ISD call rates to 25 countries
Flat call rate on Fridays to any mobile number

And Even More

One button
service: Free WAP content download till 31st December '06 (Nokia 3155
& Nokia 6235)
Tk 1500 bonus refund after one year

Always more. Never less

Minimum Talktime: Tk 200/month*

Call Type
BTTB (Local)+NWD+ISD
Outgoing

(30 Sec
pulse)

Incoming

Call Rate Tk/Minute

Off Peak (8 PM -8
AM)
Peak (8 AM - 8 PM)
3.00 + BTTB Charges 2.00 + BTTB Charges

CityCell Mobile

2.00

1.00

Other Mobile

3.00

2.00

2 CityCell FnF numbers

On Fridays (to any operator)

Tk. 0.75
Tk. 1.50
Tk. 1.60

BTTB
Mobile

Free
Free

1 Other Operator FnF number

VAT applicable *for first six months only; Tk 200/month line rent, thereafter

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One-button WAP content download service: Video clips, wallpapers, animation, polyphonic
ringtones, true tones, games, news and entertainment clips from leading natioanal TV channels
Economy ISD call rates: Upto 70% savings when calling to 25 countries (dial '012' instead of '00')
Security Deposit: Tk 1000 required for ISD facility
Credit Limite: Tk. 1200 + Security deposit amount (if any)
Migration 'Shabar Phone' customers will be migrated automatically. To migrate from 'CityCell
Premium', type 'supreme' and send to 1111 (no migration charge)
Registration of FnF numbers:

For 2 CityCell FnF numbers: Type - FNF <space> 011XXXXXXXX <space> 011XXXXXXXX
and send sms to 1111
For 1 other operator FnF number: Type - OFNF <space> 011XXXXXXXXX and send sms to
1111
Conditions apply

Package Price (Connection + Handset)

Huawei C 506

Sumsung SCH - S109

Nokia 2255

Tk. 3,499

Tk. 3,499

Tk. 6,499

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87

 Pre-paid PCO

88

CHAPTER 06
CARRIER PROGRAM

Tracking No.

Welcome to the CityCell Online Job Application System. This Online Application System
allows you to apply online for any vacant position at CityCell. To apply, please complete the
Application Form and submit it online.

Before you apply, you are requested to read and acknowledge CityCell's Recruitment
Procedure. Also, if you are applying for any particular position, please read the Job Details of
that particular job.
Please note that if you have applied for a position at CityCell before through the Online
Application System, you do not have to complete the Application Form for a second time. To
apply again or to update/edit your resume, enter your Application Tracking number and your
password.

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PREFERENCE ..FOR ..ANY ..PARTICULAR.. WORK ..AREA .AT .CITYCELL

(You can select multiple options)
Customer Care

Billing

Marketing/Sales

Engineering

Human Resources

IT

Finance

Other

Please select from the following Application options before Applying Online
Applying for

Any Particular Position

Any Suitable Position

Part time/Contract job

Following Jobs are Currently Offered at CityCell . . .

APPLY ONLINE

Forgot Tracking Number?

(Please select the jobs you want to apply for before applying online)
Please Note: You cannot Apply for more than 2 Jobs

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