Emotional intelligence (EI) or emotional quotient (EQ) is the capability
of individuals to recognize their own, and other people's emotions, to
discriminate between different feelings and label them appropriately, to use emotional information to guide thinking and behavior, and to manage and/or adjust emotions to adapt environments or achieve one's goal(s). Although the term first appeared in a 1964 paper by Michael Beldoch, it gained popularity in the 1995 book by that title, written by the author, psychologist, and science journalist Daniel Goleman. Since this time Goleman's 1995 theory has been criticized within the scientific community.
Job performance and emotional intelligence
Research of EI and job performance shows mixed results: a positive relation has been found in some of the studies, while in others there was no relation or an inconsistent one. This led researchers Cote and Miners (2006) to offer a compensatory model between EI and IQ, that posits that the association between EI and job performance becomes more positive as cognitive intelligence decreases, an idea first proposed in the context of academic performance (Petrides, Frederickson, & Furnham, 2004). The results of the former study supported the compensatory model: employees with low IQ get higher task performance and organizational citizenship behavior directed at the organization, the higher their EI. It has also been observed that there is no significant link between emotional intelligence and work attitude behavior. A more recent study suggests that EI is not necessarily a universally positive trait. They found a negative correlation between EI and managerial work demands; while under low levels of managerial work demands, they found a negative relationship between EI and teamwork effectiveness. An explanation for this may suggest gender differences in EI, as women tend to score higher levels than men. This furthers the idea that job context plays a role in the relationships between EI, teamwork effectiveness, and job performance. Another interesting find was discussed in a study that assessed a possible link between EI and entrepreneurial behaviors and success.
Although studies between emotional intelligence (EI) and job performance
has shown mixed results of high and low correlations, EI is undeniably better predictor than most of the hiring methods commonly used in companies, such as letter of references, cover letter, among others. Fortunately, more companies are turning to EI tests for recruitment and training processes. By 2008, 147 companies and consulting firms in U.S had developed programmes that involved EI for training and hiring employees. Van Rooy and Viswesvaran (2004) showed that EI correlated significantly with different domains in performance, ranging from .24 for job performance to .10 for academic performance. These findings may contribute organisations in different ways. For instance, employees high on EI would be more aware of their own emotions and from others, which in turn, could lead companies to better profits and less unnecessary expenses. This is especially important for expatriate managers, who have to deal with mixed emotions and feelings, while adapting to a new working culture.Moreover, employees high in EI show more confidence in their roles, which allow them to face demanding tasks positively. Emotional Intelligence accounted for more career success than IQ. Similarly, other studies argued that employees high on EI perform substantially better than employees low in EI. This measured by selfreports and different work performance indicators, such as wages, promotions and salary increase. According to Lopes an his colleagues (2006), EI contributes to develop strong and positive relationships with coworkers and perform efficiently in work teams. This benefits performance of workers by providing emotional support and instrumental resources needed to succeed in their roles. Also, emotional intelligent employees have better resources to cope with stressing situations and demanding tasks, which enable them to outperform in those situations. For instance, Law et al. (2004) found that EI was the best predictor of job performance beyond general cognitive ability among IT scientist in computer company in China. Another study was made with employees from a telecommunication company in Pakistan. They tested the relationship between job performance and the four components of EI: self-awareness, selfmanagement, social awareness and relationship management. They found that job performance was positively associated with relationship management and social awareness; and no significant association with self-awareness and self-management.]Similarly, Sy, Tram, and OHara (2006) found that EI was associated positively with job performance in employees from a food service company.
In the job performance emotional intelligence correlation is important to
consider the effects of managing up, which refers to the good and positive relationship between the employee and his/her supervisor. Previous research found that quality of this relationship could interfere in the results of the subjective rating of job performance evaluation.Emotional intelligent employees devote more of their working time on managing their relationship with supervisors. Hence, the likelihood of obtaining better results on performance evaluation is greater for employees high in EI than for employees with low EI. Based on theoretical and methodological approaches, EI measures are categorized in three main streams: (1) stream 1: ability-based measures (e.g. MSCEIT), (2) stream 2: self-reports of abilities measures (e.g. SREIT, SUEIT and WLEIS) and (3) stream 3: mixed-models (e.g. AES, ECI, EI questionnaire, EIS, EQ-I and GENOS), which include measures of EI and traditional social skills. OBoyle Jr. an his colleagues (2011) found that the three EI streams together had a positive correlation of 0.28 with job performance. Similarly, each of EI streams independently obtained a positive correlation of 0.24, 0.30 and 0.28, respectively. Stream 2 and 3 showed an incremental validity for predicting job performance over and above personality (Five Factor model) and general cognitive ability. Both, stream 2 and 3 were the second most important predictor of job performance below general cognitive ability. Stream 2 explained 13.6% of the total variance; whereas stream 3, explained 13.2%. In order to examine the reliability of these findings, a publication bias analysis was developed. Results indicated that studies on EI-job performance correlation prior to 2010 do not present substantial evidences to suggest the presence of publication bias. Despite the validity of previous findings, some researchers still question whether EI job performance correlation makes a real impact on business strategies. They argue that popularity of emotional intelligences studies is due to media advertising, rather than objective scientific findings. Also, it is mentioned that relationship between job performance and EI is not as strong as suggested. This relationship requires the presence of other constructs to rise important outcomes. For instance, previous studies found that EI is positively associated with teamwork effectiveness under job contexts of high managerial work demands, which improves job performance. This is due to activation of strong emotions during performance on this job context. In this scenario, emotional intelligent individuals show a better set of resources to succeed on their roles. However, individuals with high EI show a similar level of performance than
non-emotional intelligent employees under different job contexts. Moreover,
Joseph and Newman (2010)suggested that emotional perception and emotional regulation components of EI highly contribute to job performance under job contexts of high emotional demands. Moon and Hur (2011) found that emotional exhaustion (burn-out) significantly influences the job performance EI relationship. Emotional exhaustion showed a negative association with two components of EI (optimism and social skills). This association impacted negatively to job performance, as well. Hence, job performance EI relationship is stronger under contexts of high emotional exhaustion or burn-out; in other words, employees with high levels of optimism and social skills possess better resources to outperform when facing high emotional exhaustion contexts.
(Applied Logic Series 15) Didier Dubois, Henri Prade, Erich Peter Klement (Auth.), Didier Dubois, Henri Prade, Erich Peter Klement (Eds.) - Fuzzy Sets, Logics and Reasoning About Knowledge-Springer Ne