DAFTAR PUSTAKA

Azwar, S. 1999. Reliabilitas dan validitas: Seri pengukuran Psikologi. Sigma

Alpha. Yogyakarta.
Badudu, JS dan Mohammad, S. 1994. Kamus Umum Bahasa Indonesia. Jakarta,
Pustaka Sinar Harapan.
Budiono, GL. 2004. Kepuasan wisatawan terhadap kualitas pelayanan objek
wisata Gunung Bromo. Jurnal Model Manajemen Vol.2 No.1. Universitas
Pancasila.
Burkart, A. J. dan Medlik, S. 1981. Tourism: Past, Present and Future. London:
Heinemann.
Buswell, J., Williams, C. 2003. Service Quality in Leisure and Tourism. CABI
Publishing. Australia.
Boshoff, C., and Gray, B. (2004). The Relationships between Service Quality,
Customer Satisfaction and Buying Intentions In the Private Hospital
Industry. South African Journal of Business Management, 35(4), 2737.
Bounding, K, Staelin, Z. 1993. A Dynamic Process Model of Service Quality:
From Expectation to Behavioural Intention. Journal of Marketing Research,
Vol 30 February, 7-27.
Bower SM, McGladdery SE, Price IM. 1994. Synopsis of infectious diseases and
parasites of commercially exploited shellfish. Annu Rev Fish Dis 4:1199
Chiu, C., Hong, Y., & Dweck, C. S. 1999. Differential use of person information
in decisions about guilt versus innocence: The role of implicit theories.
Personality and Social Psychology Bulletin, 25, 17-27.
Churchill, GA.Jr. and Surprenant, C. 1982.
An Investigation into the
Determinants of Customer Satisfaction, Journal of Marketing Research, 19
(November), 491 -504.
Cadotte, ER., Robert B. Woodruff and Roger L. Jenkins (1987), "Expectations
and Norms in Models of Consumer Satisfaction," Journal of Marketing
Research, 24 (August), 305-314
Cohen, E. 1974. Who is a tourist? A Conceptual Clarification, Social Research,
Vol. 39(1), pp164-182.
Cooper, CR., & Schindler, PS. 2008. Business Research Methods (10 ed.).
Boston: McGraw-Hill.

Cronin, J.Jr., Tailor, S.A. 1992. Measuring Service Quality: A Reezamination and
Extention. Journal of Marketing Vol 56 July, 55-68.
Departemen Pendidikan Nasional. 2004. Kamus Pelajar, Depdiknas Jakarta.
2004.
Dinas Pariwisata DIY. 2010. Statistik Kepariwisataan 2010. Dinpar Yogyakarta.
Dabholkar, P.A., Shepherd, C.D., Thorpe, D.I. 2000. A Comprehensive
Framework for Service Quality: an Investigation of Critical Conceptual and
Measurement Issues Through A Longitudinal Study. Journal of Reatailing.
76(2), 139-173.
Gay, L.R. dan Diehl, P.L. 1992. Research Methods for Business and
Management. MacMillan Publishing Company. New York
Harry, VY. 2011. The Becak Way: Ngodoroso Inspiratif di Jalan Becek. Metagraf.
Solo.
Heriyadi. 2007. Assisting The Vulnerable: From Vulnerability Towards Security.
A Case Study on Assistance Activities Conducted By CD Bethesda for Becak
Drivers in Yogyakarta. Tesis UGM. Yogyakarta.
Huh, Jin. 2002. Tourist Satisfaction with Cultural/Heritage Sires: The Virginia
Historic Triangle. Virginia State University. Blackburg.
Hoffman, K. D. and Bateson, J. E. G. 1997. Essentials of Services Marketing Fort
Worth, TX. The Dryden Press.
Ismayanti. 2010. Pengantar Pariwisata. PT Gramedia. Jakarta.
Jen, W., Tu, R., & Lu, T. 2011. Managing Passenger Behavioral Intention: An
Integrated Framework for Service Quality, Satisfaction, Perceived Value,
and Switching Barriers. Transportation. 38(2), 321-342.
Johnson, Michael D., Eugene W. Anderson, and Claes Fornell. 1995. "Rational
and Adaptive Performance Expectations in a Customer Satisfaction
Framework," Journal of Consumer Research, forthcoming
Jones, M. A. and Suh, J. 2000., Transaction-spesific satisfaction and overall
satisfaction: 102 an empiric alanalysis, Journal of Services Marketing,
Vol.14/No. 2.
Kabare. 2008. Masih Ada Becak di Jogja. Tabloit Kabare Jogja edisi November.
Yogyakarta.
Kuncoro, Mudrajad, 2003. Metode Riset Untuk Bisnis dan Ekonomi, Jakarta,
Penerbit Erlangga

Komiarti, E. 2007. Persepsi Wisatawan terhadap Kualitas Objek dan Daya Tarik
Taman Wisata Alam Kawah Ijen sebagai Tujuan Wisata Minat Khusus di
Kabupaten Banyuwangi. UGM.
Kompas. 2011. Becak Ikon Wisata. Edisi Sabtu, Juni. Yogyakarta
Kotler, P. 1994. Marketing management: analysis, planning, implementation and
control. 8th ed. Prentice-Hall.
Lewis. R. C., & Booms, B. H. (1983). The Marketing Aspects of Service Quality.
In Berry, L., Shostack, G., & Upah, G. (Eds.). Emerging Perspectives on
Service Marketing. Chicago, IL: American Marketing, 99-107.
Lupiyoadi, R. 2001. Manajemen Pemasaran Jasa, Edisi Pertama. Salemba
Empat, Jakarta.
Lovelock, C., & Wright, L. 2007. Manajemen Pemasaran Jasa. Terjemahan.
Indek Jakarta.
MacChannel, D. 1989. The Tourist: A New Theory of the Leisure Class. New
York Shocken.
Masrun. 1979. Reliabilitas dan Cara-cara Menentukannya. UGM Press.
Yogyakarta.
Miro, F. 1997. Sistem Transportasi Kota. Tarsito Bandung. Bandung.
Muhadjir, Noeng. 1996. Metedologi Penelitian Kualitatif. Rake Sarasin.
Yogyakarta.
Munawar, A. 2005. Dasar-dasar Teknik Transportasi. Beta Offset. Yogyakarta.
Nugroho, AN. 2011. Olahan Data dengan SPSS. Skipta. Yogyakarta.
Octaviany, MJ. 2011. Analisis Integratif atas Pengaruh Kuaitas Pelayanan,
Kepuasan dan Halangan untuk Berpindah: Studi Kasus Atas Pelanggan
Kereta Commuter Line PT. Kai Commuter Jabotabek. UGM.
Oliver, R. 1980. A Cognitive Model of the Antecedents and Consequences of
Satisfaction Decision, Journal of Marketing Research, Vol.XVII
(November).
Oloruniwo, F., Hsu, MK., & Udo, GJ. 2006. Service Quality, Customer
Satisfaction, and Behavioral Intentions in The Service Factory. Journal of
Service Marketing. 20(1). 59-72.
Oxford. 2000. Oxford Advanced Learner's Dictionary. Oxford Press University.

Parasuraman, A., Zeithaml, VA., & Berry, LL. 1985. A Conceptual Model of
Service Quality and Its Implications for Future Research. Journal of
Marketing. 49(4), 41-50.
Parasuraman, A., Zeithaml, VA. 1988. Servqual: A Multiple Item Scale for
Measuring Customer Expectations of Service. Journal of Retailing. 64(1),
12-40.
Parasuraman, A., Zeithaml, VA. 1994. Servqual: Alternative Scales For
Measuring Servicec Quality? A -Comparative Assessment Based On
Psychometric And Diagnostic Criteria, Journal Of Retailing, Vol.70 No.1.
pp. 193-199.
Rante, S. 2003. Perilaku Disiplin Lalu Lintas Ditinjau dari Persepsi Sosial
terhadap Polisi pada Pengendara Becak di Kota Yogyakarta. Tesis UGM.
Yogyakarta.
Ross, GF. 1998. Psychology of Tourism. Second Edition. Pearson Autralia.
Melbourn.
Rumfabe, S. 2002. Evaluasi Implementasi Perda 11 Tahun 1995 tentang Ijin
Kendaraan Tidak Bermotor Khusus Becak di Kecamatan Wamena. Tesis
UGM. Yogyakarta.
Salem, V. 1998. Strategi Kelangsungan Hidup Tukang Becak Malioboro. Tesis.
UGM Yogyakarta.
Santos, J. and Boote, J. 2003. A Theoretical Exploration And Model Of Consumer
Expectations, Post-Purchase Affective States And Affective Behaviours.
Journal Of Consumer Behaviour: An International Research Review, 3(2),
142-156.
Schindler, P and Cooper, DR. 2008. Business Research Methods. New York.
McGraw Hill.
Schnars, S.P. 1991. Marketing strategy. New York: The Free Press.
Sekaran, U. 1992. Reseach Methods for Business; A Skill-Building Approach,
4thed. New York; John Wiley and Sons.
Sekolah Pascasarjana. 2011. Petunjuk Usulan Penelitian dan Tesis. UGM
Yogyakarta.
Sigit, Setiyadi. 2013. Daftar Anggota Becak Wisata Jogja. UPT dan P3 Pariwisata
Kota. Yogyakarta.
Singarimbun, M., dan Effendi, S. 2008. Metode Penelitian Survai. Pustaka LP3ES
Indonesia. Jakarta.

Siregar, S. 2010. Statistika Deskriptif untuk Penelitian. Rajawali Pers. Jakarta.

Soeratno dan Lincolin Arsyad, 2003. Metodologi Penelitian Untuk Ekonomi dan
Bisnis. Yogyakarta. UPP AMP YKPN
Spreng, R.A. and Singh, A.K. 1993. An Empirical Assessment Of The SERVQUAL
Scale And The Relationship Between Service Quality And Satisfaction.
Unpublished Manuscript, Michigan State University, TN.
Sugiyono. 2006. Metoda Penelitian Bisnis. Alfabeta. Bandung.
Sugiyono, 2010. Metode Penelitian Kuantitatif Kualitatif dan R&D. Alfabeta.
Bandung.
Sviokla,JJ & Shapiro, B.P. 1997. Keeping Customers. (pp.311-324). Boston:
Harvard Business Review.
Swarbrooke, J & Horner. 1999. Costumer Behaviour in Tourism. Butterworth
Heinemann. Oxford.
Tjiptono, F. dan Chandra, G. 2005. Service Quality Satisfaction. Andi Offset.
Yogyakarta.
--------. 2007. Service Quality and Satisfaction. Edisi-2. Andi Offset. Yogyakarta.
Tse David K. and Peter C. Wilton. 1988. Models of Consumer Satisfaction
Formation: An Extension. Journal of Marketing Research, 25 (January),
204-212.
Umardhana, A. 2008. Analisis Pelayanan Yang Diberikan Oleh Bus Trans Jogja
Terhadap Kepuasan Pelanggan. MM UGM.
Undang-undang No.9 Tahun 1990 tentang Kepariwisataan.
Usman, S. 2006. Malioboro. Mitra Tata Persada. Yogyakarta.
Wijono, Djoko, Cultural Tourism Development, Yogyakarta, Directorate General
Tourism. 1993.
Yoeti, OA. 2003. Tours and Travel Marketting. PT Pradnya Paramita. Jakarta.
Zeithaml, VA., Berry, LL., Parasuraman, A. 1996. The Behavioral Consequences
of Service Quality. The Journal of Marketing. 60(2), 31-46. 1996.
Zeithaml, V.A., Parasuraman, A., and Malhotra, A. 2000. A Conceptual
Framework for Understanding Eservice Quality: Implications for Future
Research and Managerial Practice, Working Paper No. 00-115, Marketing
Science Institute, Cambridge, MA.

Zeithaml, VA., Bitner, MJ. 2006. Service Marketing; Integrating Customer Focus
Across The Firm, 4thed. Uthed. New York, NY:McGraw Hill.

Referensi Internet:
Abdullah, Yudi. 2012. Pengemudi becak dilatih sadar wisata.
http://www.antarasumsel.com/berita/264139/pengemudi-becak-dilatihsadar-wisata, diunduh 01/04/2013, 17:10
Anon. 2009. Keluhan naik becak di Jogja.
http://group.yahoo.com/group/bontangers/message/3675, diunduh pada
07/11/2012, 07:32 wib
Aprilliansyah, Cerry. 2013. https://twitter.com/CeryApriliansah, Diunduh pada
07/04/2013, 22:04 wib
Dispar. 2012. Dinas Budaya dan Pariwisata Yogyakarta.
http://budpar.go.id/page.php?ic=521&id=3046, diunduh pada 30/10/2012,
17:18 wib.
Fridica, Martha. 2011. 3000 Rupiah Tambah Dipaksa Jadi Bokek Tambah
Bongkrek. http://mfridica.blogspot.com/2011-04-01-archive.html, diunduh
pada 07/11/2012, 07:50 wib
Hanri. 2009. Sharing Session UGM Liburan di Yogyakarta.
http://mhmmdhnr.blogspot.com/2009/01/sharing-session-ugm-liburan.html,
diunduh 07/11/2012, 08:04 wib
Harmoko, Antonius. 2010. Peta Wisata Yogyakarta.
http://pemanisbuatan.wordpress.com/2010/01/09/peta-wisata-yogyakartamengintip-kenangan/, diunduh pada 03 10 2012, 12:25 wib
Harry. 2011. Wisata Becak di Yogyakarta. http://wisata.kompasiana.com/jalanjalan/2011/04/05/wisata-becak-di-yogyakarta-353249.html, Diunduh pada
27/01/2013, 16:04 wib.
Indonesiaexpo. 2011. All About Becak Yogya, Makasar dan Medan.
http://ayikngalah.wordpress.com/2011/07/07/all-about-becak-yogyamakasar-dan-medan/, diunduh 20-11-2012 pukul 21:56 wib
Jarot C, Heru. 2012. Pengemudi becak dimotivasi layani wisatawan dengan baik.
http://jogja.antaranews.com/berita/301575/pengemudi-becak.hmtl, diunduh
pada 07/11/2012, 07:40 wib

Kurniawan, Sigid. 2012. Pelukis Spatbor Becak.

http://www.antarafoto.com/bisnis/v1347968155/pelukis-spatbor-becak,
diunduh 20-11-2012 pukul 21:56 wib
Mita. 2012. Jalan-jalan ke Yogya Malah Ditipu Tukang Becak.
http://mitae.multiply.com/journal/item/49show-interstitial.html, diunduh
pada 07/11/2012, 07:53 wib
Pemda DIY. 2012. Jogja Never Ending. http://jogjaprov.go.id. diunduh pada
03 10 2012, 12:25 wib
Portal DIY. 2013. Pemerintah Daerah Istimewa Yogyakarta.
http://portal.jogjaprov.go.id, diunduh Rabu, 3/10/2012, 13:37 wib
Puspar UGM. 2013. Modernisasi Becak di Yogyakarta Indonesia.
http://ust.puspar.ugm.tripod.com/becak.htm, diunduh 24 09 2012, 11:59 wib
Putro, Wahyu. 2009. Becak Wisata.
http://www.antarafoto.com/peristiwa/v1243508921/becak-wisata, diunduh
19-01-2013 pukul 13:23 wib
Relly. 2009. Keluhan Naik Becak di Jogja. http://groups.yahoo.com/2009,
diunduh 07-11-2012 pukul 13:23 wib
Regolidjo, Djogo. 2012. Becak Jogja (Never Ending Existence).
http://jogjaicon.blogspot.com/2011/06/becak-jogja-never-endingexistence.html. diunduh pada 03 10 2012, 12:25 wib
Sehaaas. 2013. https://twitter.com/Sehaaas, Diunduh pada 07/04/2013, 22:04 wib.
Wahyu, Eko. 2012. Pengemudi Becak Ikuti Motivasi Sadar Wisata.
http://www.jogjatrip.com/id/news/detail/2088/Pengemudi-Becak-IkutiMotivasi-Sadar-Wisata, diunduh pada 03 10 2012, 12:25 wib
Warta. 2010. Sindikat Becak Jogja.
http://gorbagorba.blogspot.com/2010/03/sindikat-becak-jogja.html,
diunduh pada 07/11/2012, 08:10 wib
Wicaksono, Pribadi. 2012. Konvoi Simpatik Becak di Yogyakarta.
http://tempo.co/read/news/2012/07/14/200417025/Konvoi-Simpatik-Becakdi-Yogyakarta, diunduh pada 07/11/2012, 07:32 wib
Wicaksono, Pribadi. 2012. Penarik Becak Malioboro Yogyakarta Minta Seragam.
http://www.tempo.co/read/news/2012/11/20/199442807/Penarik-BecakMalioboro-Yogyakarta-Minta-Seragam, diunduh pada 07/11/2012, 08:32
wib

Wijayanti, Rina. 2012. Jogja Perlu Jaga Etika Pelayanan Wisata.

http://solopos.com/2012/07/01/jogja-perlu-jaga-etika-pelayanan-wisata198194, diunduh pada 07/11/2012, 07:32 wib
Xiang, Jia. 2012. Pengemudi Becak Yogya Dilatih Kepariwisataan.
http://jia-xiang.biz/read/pengemudi-becak-yogya-dilatih-kepariwisataan,
diunduh pada 07/11/2012, 07:28 wib.
Yuliastuti, Nusarina. 2013. 60 Persen Becak Belum Registrasi Ulang SIOKTB.
http://jogja.antaranews.com/berita/308547/60-persen-becak-belumregistrasi-ulang-sioktb, diunduh 11/03/2013, 09:02