Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Directory
Verifying Run the command tell traveler show and look for the following:
directory access
• User name resolves as expected
Lotus Traveler Run the command show stat traveler. Key statistic information to
Server statistics look at, in order to validate the number of users you think are
registered/connected to the server, are:
• Traveler.DeviceSync.Count
• Traveler.Monitor.NewAPI.Users
• Traveler.Monitor.OldAPI.Users
• Traveler.PrimeSync.Count
• Traveler.Push.Devices.Connected.TCP
• Traveler.Push.Devices.Online
• Traveler.Push.Devices.Total
• Traveler.Push.Users.Online
• Traveler.Push.Users.Total
Log file formats Error log format and example:
Verifying To ensure you properly install and register the Lotus Notes Traveler
installation and Client:
registration
• Choose the correct CAB file for your device
- WM 5 PocketPC = LotusTraveler_xx.armV4I
- WM 5 SmartPhone = LotusTravelerWM5SP_xx.armV4I
- WM 6 Professional = LotusTravelerWM6_xx.armV4I
- WM 6 Standard = LotusTravelerWM6SP_xx.armV4I
• If using a bootstrap file, ensure that bootstrap.nts is in the
\My Documents folder
• Verify that the device is not running out of storage; adjust the
Mail/Calendar and Other Applications filters
Client status
Status screen The “home” page of the Lotus Notes Traveler client, accessed by
launching the client or tapping the Lotus icon in the system tray. The
status screen provides current status for the Lotus Notes Traveler
client in text and icon formats.
Status icons
AutoSync off; status nominal
No device connectivity
E-mail sent to Ensure that multiple e-mail addresses are separated with a semi-
multiple colon (;), and not with a comma (,).
recipients does
not work
E-mail sent to Use “< >” to delimit the e-mail address. For example:
Domino name
with “@ character
and space is not
delivered
Folders created on If you create a folder on the mobile device, it does not appear on the
the mobile device Domino server until after the mail database is closed and reopened.
do not appear on
the Domino
server
Duplicate e-mail Perform a “replace data” operation using the Lotus Notes Traveler
or PIM data may client to resolve this issue.
appear on the Follow these steps:
device, but do not 1. Go to the Lotus Traveler main menu
appear on the 2. Go to “Tools -> Replace data”
server 3. Select applications with duplicate data and select “Replace”
The data on the client will be replaced with a copy of the server data.
Defining logging Logging is information about operations and status for end-user
and tracing consumption
Problem reporting Problem reporting can be used to diagnose issues that are not
resolved through normal means; detailed tracing is needed to further
diagnose:
ZIP contents:
Note that Traveler Problem Reports (TPRs) are stored as ZIP files on
the device, and are automatically transferred up to the server so that
the Administrator can further diagnose the problem. The following
screen captures provide examples: