Vol.

50
No.1

The Malaysian
m2

06

Effectiveness of Green
Building Concept through
Post Occupancy Evaluation:
An Indicative Study

Syahrul Nizam Kamaruzzaman, Farid

Akashah, Nurashikin Mohammed Thohir,
Chen Jia Woon

12

Users Satisfaction towards

Library Facilities in Malaysia

Syahrul Nizam Kamaruzzaman *, Seri Intan

Md Sidik, Chen Jia Woon

22

How to enjoy a stress-less

holiday?
Mohd Nurfaisal Baharuddin shan,
Syamilah Yacob , Mohd Dzulkarnaen
Sudirman, Nur Fadhilah Bahardin

2015
(x, y)

President
Sr Hasan Jamil, FRISM
Hon. Secretary General
Sr Chan Keat Lim, MRISM
EDITORIAL BOARD
Editor
Prof. Sr Dr. Ting Kien Hwa, FRISM
Members
Sr Firdaus Musa, FRISM
Sr Dr. Yasmin Mohd Adnan, FRISM
Assoc. Prof. Sr Dr. Syahrul Nizam Kamaruzzaman, FRISM
Assoc. Prof. Sr Dr. Adi Irfan Che Ani, MRISM
Dr. Norngainy Mohd Tawil
Prof. Sr Dr. Wan Muhd Aminuddin Wan Hussin, FRISM
Sr Dr. Tan Liat Choon, MRISM
Sr Dr. Zulkiflee Abd. Latif, MRISM
Prof. Sr Dr. Shattri Mansor, FRISM
Sr Mohamad Shazali Sulaiman, FRISM
Secretary to the Board
Zarinah bt. Danial
INTERNATIONAL ADVISORY BOARD
Prof. Chitra Weddikkara
University of Moratuwa, Sri Lanka
Prof. Graeme Newell
University of Western Sydney, Australia
Sr Noushad Ali Naseem Ameer Ali, PPRISM
Massey University, Auckland, New Zealand
Prof. Michael Riley
Liverpool John Moores University, Liverpool, United Kingdom

Contents
Peer Review Articles

Pg6 Effectiveness of Green Building Concept through

Post Occupancy Evaluation: An Indicative Study

Syahrul Nizam Kamaruzzaman, Farid Akashah, Nurashikin Mohammed

Thohir, Chen Jia Woon

Pg12

Users Satisfaction towards Library Facilities

in Malaysia
Syahrul Nizam Kamaruzzaman *, Seri Intan Md Sidik, Chen Jia Woon

Managing Stress

Pg22 How to enjoy a stress-less holiday?

Wan Hussin W.M.A.

RISM Activities

Pg26 2014 RISM BOWLING CARNIVAL

06

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26

22

28

Pg32 21st Pacific Rim Real Estate Society

(PRRES) Conference 2015

RISM LIBRARY

Pg32
LIST OF NEW MEMBERS

Pg44

Sr is the abbreviation for surveyors and was first mooted by RISM in 2005 and used
by all RISM members since 2006 as a badge of identity for surveying professionals.
The Malaysian Surveyor is a quarterly publication which covers the development
of the surveying profession, innovations in the surveying technology and surveyors
contribution towards the property market and building industry.
The Institute as a body does not hold itself responsible for statements made or
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on authorised reports. Rights of translation and reproduction reserved.

Peer
Peer Review
Review
Syahrul Nizam Kamaruzzaman *, Farid Akashah, Nurashikin Mohammed Thohir, Chen Jia Woon
Department of Building Surveying, Faculty of Built Environment, University of Malaya, 50603 Kuala Lumpur.
Email: syahrulnizam@um.edu.my
Tel: 0379676833

Effectiveness of Green Building

Concept through Post Occupancy
Evaluation: An Indicative Study
With a vigorous economy, increasing standards of living while preserving the nature is
a kind of ideal things to be done. The aim for greener Malaysia should be targeted while
the existence of green building is still a new concept to be implemented. This paper
aims to study the six main criteria of green building. The effectiveness of the green
building concept based on the available criteria is clarified through evaluation that is
done towards the post occupancy where tenant satisfactions are taken into account. A
questionnaire study was carried out with selected office building within Putrajaya. From
the result that is earned, the white ceiling, quality of bin provided, indoor air quality, green
roof, water tap with irrigation and recycle material is the most effective way to be applied
for the green building office in Malaysia.
Keywords: Green building; office, Malaysia, survey

Effectiveness of Green Building Concept through Post Occupancy Evaluation: An Indicative Study
Vol.50 No.1 2015

1.0 Introduction
reen building has advanced building principles
and methods that go beyond all present
building codes in establishing a better internal
environment whilst decreasing the impact to
the world. The concerns are basically about
energy efficiency, excessive consumption of
raw materials, the amount of construction wreckage in landfills
together with the health concerns (Sensible House, 2013).
Green building is about processes that are environmentally liable
and resource-efficient throughout a buildings life. It grows and
complements the classic building design, which is concern about
the economy, utility, durability, and comfort. Green building is also
known as a sustainable or high performance building (EPA, 2013).
At present, the development of office buildings and its operation
are generally having direct and indirect impacts. Based on
the Whole Building Design Guide (WBDG) in 2013, buildings
need resources such as energy, water and raw materials,
generate waste and discharge dangerous things to the
atmosphere. According Moa and Yang (2005), green building

has characteristics such as saving resources, reducing energy

consumption, lessening pollution together with improving
environmental quality. As based on the 10th Malaysia plan
and 2010 budget, the government offers RM1.5 million loan to
company that applies green building technology. Nowadays,
the demands for green buildings will continue to rise as
environmental awareness grows and more companies embrace
corporate social responsibility (CSR). The multinational companies
will be at the head of the trend of progressively implementing to
lease green office space wherever possible. The government also
plays a role to endorse it with providing soft loan to investor and
contractors to build a green building including offices.

2.0 The Criteria of Green Building

The criteria that are applied for green buildings are different from
normal building. The criteria of green building would be energy
efficiency, water efficiency, indoor air quality, material resources
and innovation together with sustainable site planning and
management.

Table 1: Difference between Normal Building and Green Building

Main
Criteria

Element

Green building

Normal building

Energy

Type of current
Energy generate
Equipment for lighting

Direct current from sun

Renewal energy by Solar and Photovoltaic Panel
Natural Lighting

Alternative current by TNB

Electricity
Electricity

Water

Supply
Efficient water fittings
System

Rain water harvesting

Apply
Grey water recycling

Local Authority for landscaping

Not applied
Direct from supply pipe

Indoor Air
Quality

System

Thermal Comfort
Acoustic Comfort
Natural Ventilation

Normal Air Condition

Nil
Nil

Material

Method

Recycle Material

Gases for
air conditional
Painting

Natural Gas

Not Implants The

Recycle Method
Carbon Dioxides

Eco-Friendly
Painting (non
hazardous)

Painting (Hazardous)

Appliance

Recycle Bin

Normal Bin

Greenery and Roof

Roof Without Garden

Nil

Innovation

Sustainable Design
Site
Structure

Insulate Concrete
Roof And Floor Slab

Peer
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Green building has some distinctiveness

such as saving resources, reducing energy
consumption, reducing pollution, improving
environmental quality of living room stated
(Mao and Yang, 2005). The element of
green building applied is better than the
traditional concept applied for occupant.

3.0 Research
Methodology and
Findings
The scope of the study is focusing
on the issue of green building with
the emphasis of the post occupancy
evaluation and facility management of
green building in Malaysia. The green
building together with the facility is
narrowed down to an office building
located in Putrajaya, Malaysia. The
main reason of this building is chosen
is because it is located at the Federal
Government Administrative Centre of
Malaysia. The building selected for this
study is also the first office building in
Malaysia that earns the Green Building
Index platinum rating, and the first
outside of Singapore which obtain the
Green Mark platinum rating. Green Mark
is the Singapores certification scheme
for green building.
Following a literature review, a
quantitative method of data collection
is adopted in this study. 100 sets of
questionnaire are distributed to the
people occupying an office building
and 50 sets of valid response are
received. The respondents are among
the staffs and visitor that have been
selected in order to complete the
study. The questionnaire comprises
two sections. Section A is more focus
on the demographic aspects of the
respondents related information to make
the result accurate. Whereas Section
B focus on the satisfaction level of
the respondents towards the element
applied in the studied building.

50
45
40
35

30

Low Glass

25

PV Panel

20

Natural Lighting

15

White Ceiling

10
5
0
Strongly agree

Agree

Natural

Disagree

Strongly
Disagree

Figure 1: The Effective Ranking of Energy Element Based on Equipment Applied

From the response received, most of the building users are satisfied with the energy
element in the building. There is a high number of respondents strongly agreed for the
white ceiling (46%), 46% level of agree for natural lighting, 44% for low E glass and 40%
for PV panel.
Figure 2 shows most of the respondents agree with the satisfaction level from water
element in their office buildings. 46% from the respondents agree with equipment

60
50
40
Agree with equipment
waterless urinal applied

30

Waterless urinal give

more benefit to user

20

Water tap with irrigation

is suitable to applied

10
0
Strongly
agree

Agree

Natural

Disagree

Strongly
Disagree

Figure 2: The Effective Ranking of Water Element Based on Equipment Applied

Effectiveness of Green Building Concept through Post Occupancy Evaluation: An Indicative Study
Vol.50 No.1 2015

waterless urinal applied, 44% from

waterless urinal give more benefit to
user, 50% from water tap with irrigation
is suitable to be applied.
In terms if green roof is really helpful in
order to reduce heat inside the green office
building, it can be seen that the higher of
agree level is 44% towards the green roof,
where it is really helpful in reducing heat
inside that particular building. The 36% is
strongly agreed and the left response is
both of natural and disagreed with 10% of
respondents. Besides that, the green roof
can reduce the noise during rainy day; it
shows that the level agreed towards the
green roof can reduce noising during the
rainy day. The higher one is strongly agree
with 40% and followed with 36% of agree
of respondents, the next is 20% of natural
and least is 4% of disagree by respondents
of green roof can reduce noise during
rainy day. Moreover, the colour of roof can
give more attraction to the occupants
show the highest response, which is
42% of agree and followed by 30% of
natural respondents. The following is 14%
strongly agree and disagree with 10% of
respondents and small percentage that is
4% of strongly disagree.
Regarding the green building become
more effective by using recycles
material, the highest level is 40% agree
response and followed by 36% of
strongly agree, 14% of natural answer
and the lowest is 10% respondents
answered for strongly disagree by green
building become more effective by
using recycle materials. Plus, the green
building will contribute a good health for
the building occupants illustrate above
shown that the highest level is 42% for
strongly agree answer followed by 34%
of agree and 14% of natural level, 8%
respondents strongly disagree and the
lowest is 2% for disagree level towards
the green building will contribute a
good health for the green building
occupants. For the green building
would help to contribute the sustainable

environment by using recycle materials,

as illustrated below shows the highest
percentage level with 44% for strongly
agree, followed by 38% for agree, 10%
for strongly disagree and the remaining
is 6% for natural together with the lowest
is 2% for disagree level. Furthermore,

the useful material would contribute to

more safety for building occupant shows
that 44% respondents are strongly agree
and 42% are happy with choosing agree
answer. Next are 10% for natural answer
by respondents and 4% chose strongly
disagree. The useful materials would

50
45
40
35

Green Roof is helpful to

reduce heat inside the
building

30
25

Green roof can reduce the

noising during raining day

20
15

The colour of roof can give

more attraction to
occupants

10
5
0
Strongly
agree

Agree

Natural

Disagree

Strongly
Disagree

Figure 3: The Effective Ranking of Sustainable Site Element Based on

Equipment Applied

60

Green building become more

effective by using recycle
materials

50
Green building will contribute
to a good health for occupant

40
Green Building would help to
contribute to a sustainable
environment by using recycle
materials

30

20

The useful material would

contribute to occupants safety

10
the useful materials would
save overall costs

0
Strongly
agree

Agree

Natural

Disagree

Strongly
Disagree

Figure 4: The Effective Ranking of Materials Element Based on Equipment

Applied

Peer
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save the overall costs shows that the 48%

respondents are agree while another 46%
are strongly agree. The remaining 2%
for each natural, disagree and strongly
disagree by the building occupants.
For comfortable with temperature inside
the green office building, as illustrated in
figure 5, shows that the highest response
is agree with 50% of the comfort abilities
with the temperature there. While 26% was
a strongly agree with the temperature and
next is 20% for the natural level and the
least is 4% for strongly disagree level of
temperature inside the building. Besides
that, for satisfaction with the indoor air
quality, the provided survey displays the
highest with 50% respondents agreed and
followed by strongly agree with 32% and
remaining is natural with 10% and both
disagree and strongly disagree with 4%
of respondents. As for the temperature
in this building is more practical during
all time, it shows the highest response as
agree with 42% of level for temperature in
this building are more practical during all
time. While the strongly agree with 26%
and followed by natural with 20% and
last is disagree with 12% of respondents
towards the temperature in this green
office building.
Figure 6 shows the quality of recycle bin
provided in the case study building with
the highest percentage which is 40% for
agree voting and 32% for strongly agree
respondents and followed by 18% for the
natural voting by the green office building
occupants and the lowest is disagree
answers that gain 10% of respondents.
Besides that, for the quantity of bin
provided in this building, it is illustrated that
the highest level of the agreed occupants
with quantity of bin provided is 36% for
strongly agree answer and followed by
30% for agree and next is 22% for natural
level and the least is 12% for the disagree
level of quantity of bin provided. Other
than that, the colour of bin is very helpful
in recycling method showing the highest

10

60
50
Comfortable with
temperature

40
30

Satisfaction with indooe air

provide

20
The temprature in this
building is more practically
during all time

10
0
Strongly
agree

Agree

Natural

Disagree

Strongly
Disagree

Figure 5: The Effective Ranking of Indoor Air Quality Element Based on

Equipment Applied

45
40
35

30
25

Quality of recycle bin

20

Quantity of recycle bin

15

Colour of bin

10
5
0
Strongly
agree

Agree

Natural

Disagree

Strongly
Disagree

Figure 6: The Effective Ranking of Innovation Element Based on

Equipment Applied

level of agreed occupants with 38% and

followed by natural 30% and agrees with
28% and the bottom one is both disagree
and strongly disagree with 2% of level
answered by the said respondents.

4.0 Discussion
In general, it can be said that the office
building are applying and implementing the
Green Building criteria well. The findings

Effectiveness of Green Building Concept through Post Occupancy Evaluation: An Indicative Study
Vol.50 No.1 2015

are based on the response provided by the green officebuilding occupants.

From the finding, it has been found that the most effective
equipment apply based on available criteria for energy is white
ceiling. It shows that most of the respondents strongly agree that
white ceiling is the most effective equipment if compared with
other equipment like low E glass, photovoltaic (PV) panel and
natural lighting. For the innovation, quality of recycle bin is the
most effective to apply, compare with other equipments such as
quantity of bin and colour of bin. This is because enough quantity
is able to help the building to be always clean and clear. It is better
compared with the quality and colour where they are not really
helping to be better green buildings.
For indoor air quality, respondents are satisfied with temperature
and indoor air quality that is provided. This is because the people
occupying the green building are suitable with the temperature
there. It shows that, the statement saying that indoor quality is
warm is really depending on which green building referred to.
Besides that, for the sustainable site section, green roof is really
helping to reduce heat inside. Reduce heating in the building also
can reduce the bill of electricity. This green roof is really able to
reduce heat inside compared with the ability of green roof where
it can reduce the noise during rainy days and the colour of roof
can give more attraction to occupants.
For the water aspects, applying water tap with irrigation is the
most effective compared with applying the waterless urinal and
waterless urinal give benefit to the building. This is because
the water tap with irrigation applied can reduce the usage of
wastewater. For materials used, the most effective material and
effective equipments would save overall cost. This is because
the material applied is from the green labeled, which already has
certificate from the US. Furthermore, the green material is more
secured than other materials.

construction stages. Consequently, from the analysed result that

has been getting, it can also help the owner of the said building
to know which equipments are suitable to be applied or not.
The owner also can detect which one of them is not effective
equipments and should not be applied, thus helping to avoid
future mistake.
Post occupancy evaluation is one of the best ways to assess
the occupants satisfaction in the green building together with
its management in Malaysia office building. Government should
provide initiative to help private firms to be involved in green
building developments. Various parties should encourage
each other to get involve in the green building development
in Malaysia. Further research is suggested to provide a more
comprehensive study through the interview with the building
manager or facilities management in gaining more details
and involve numerous case studies with involvement of more
respondents in questionnaire survey.

Reference
Epa.gov. Why Water Efficiency | WaterSense | US EPA. [online]
Retrieved from: http://www.epa.gov/watersense/our_water/why_
water_efficiency.html [Accessed: 2 Aug 2013].
Mao, Y. and Yang, G., (2005). Sustainable Development Drivers
for Green Buildings: Incremental Cost Benefits Analysis of Green
Building [Accessed: 4 Aug 2013].
Sensiblehouse.org. Green Building - A definition. [online] Retrieved
from: http://www.sensiblehouse.org/con_gbdef.htm [Accessed: 29
July 2013].
Wbdg.org (2013). Sustainable | Whole Building Design Guide. [online]
Retrieved from: http://www.wbdg.org/design/sustainable.php
[Accessed: 21 July 2013].

5.0 Conclusion
In conclusion, the result shows that the related appliances
present at the green building overall are in good condition based
on the measurement of their correlated criteria. Besides that, the
point of view from the respondents are very important to know
whether the people occupied at the said building are suitable or
not with the green building concept and equipments applied.
The effectiveness of green building concept based on available
criteria stated can also be analysed. The effectiveness is helping
out in choosing the materials and equipments during the

11

Peer
Peer Review
Review
Syahrul Nizam Kamaruzzaman *, Seri Intan Md Sidik, Chen Jia Woon
Department of Building Surveying, Faculty of Built Environment, University of Malaya, 50603 Kuala Lumpur.
Email: syahrulnizam@um.edu.my

Users Satisfaction towards Library

Facilities in Malaysia
The public library is established to provide materials, which communicate experience
and ideas from one person to another and make these materials easily and freely
available to all people, hence making all forms of knowledge and information readily
available to its users. However, there are a few problems identified in public librarys
performance that affect the users satisfaction towards public library.
A questionnaire study was carried out with three public libraries in Malaysia to determine
the level of facilities performance through end user satisfaction. From the survey, the
end user needs sufficient space to meet the needs of the community, limits the librarys
increase of the collections without reducing other collections, provide adequate space
for children and provide ample quiet space for library users.
Keywords: Performance; user satisfaction: Malaysia: library

12

Users Satisfaction towards Library Facilities in Malaysia

Vol.50 No.1 2015

1.0 Introduction
library can be considered
a store a house of
knowledge. In dictionaries
the word library has been
defined as a building
or room containing a
collection of books. A public library is a
place that is open to the poor and rich
alike. There are mainly two sections in
a library - the lending section and the
reference section. Any member can
borrow books from the lending section.
Non-members too can use the reference
section; they are allowed to enter the
section free of charge.
Public library exists to satisfy users. In
this context, users satisfaction refers to
how users judge the services of public
libraries. Indeed, it refers to whether
users of public libraries get the desired
information resources, facilities and
services expected to be provided by the
public libraries. Hence, in recent times,
evaluating users satisfaction with the
information resources, facilities and
services of public libraries has become
a major concern and an integral part
among library and information science
practitioners (Ogunsola, 2004). This is
because the ultimate aim of all libraries
as a service-oriented organisation is to
satisfy the needs of its clients. Thus,
users satisfaction with the information
resources, facilities and services
provided by the libraries whether public
or academic has become the melting
pot of the present day librarianship and
information science (Saliu, 2002; Asemi et.
al., 2010; Iwhiwhu and Okorodudu, 2012).
However, Datin Paduka Shahaneem
Hanoum, chairman of the Council of
Public State Libraries Directors, said the
lack of qualified staff at state and district
libraries had limited their activities. This
report shows that the public library is
facing a problem in terms of qualified
staff to deliver quality service to the
public library users. The reliability and
responsiveness dimension of service

quality rely on personnel or staff of

the public library. The attitude and the
mentality of public library staff needs to
change in order to make these institutions
more proactive as a centre of education,
culture and recreation in the local
community. The physical space and the
facilities in public libraries need to change
and improve; the information resources,
users comfort and satisfaction are also
the main reasons to support this plan.
The collection of reading materials in
public libraries needs to be more of quality
to encourage people to love reading. Many
depend on public library to get reading
materials such as books that they are
unable to own themselves. According to
Datuk Zawiyah Baba, the former director
of National Library, the collections of
books in public libraries are in very poor
condition; the main factors that contribute
to this situation are the lack of priority by
the authorities and insufficient of funds to
support public libraries.

2.0 Users
Satisfaction towards
Public Library
The satisfaction can be seen in several
aspects such as the quality of services
provided by the library, the physical
condition of the location and the
facilities. Besides, the information or
the collections of the library are also the
most important things in maintaining
the users satisfaction towards public
library. Important aspects include how
customers experience the physical
environment, the accessibility of
materials, the collections and technology,
how customers are treated by staff in
every contact (face-to-face as well as
online and telephone) with the library,
and the availability of products and
programmes the customers want and
need (Suki, 2013).
Parasuraman et al. (1988) conceptualised
and measured service quality with
customer-based approach. In the review
of literature, there are seven dimensions

used to identify the users satisfaction.

The seven elements are reliability,
responsiveness, assurance, access,
empathy, tangible and communication.

2.1 Reliability
Reliability is the ability to perform the
promised service both dependably and
accurately. It is the level of the service
delivered by librarians, in relation to the
standard of expectations delivered to
library visitors dependably and accurately
(Nejati and Nejati, 2008). It includes:
-
-
-
-

Giving correct answers to reference

questions.
Making relevant information
available.
Keeping records consistent with
actual holdings/status.
Making sure that due dates are
available and accurate.

2.2 Responsiveness
Responsiveness is the willingness to help
users and to provide prompt service. This
refers to the delivery of the service as it
relates to dependability and accuracy. It
includes:
- Timeliness in delivering needed
information.
-
Making new information available.
-
Checking in new journals and
newspapers promptly.
-
Re-shelving books quickly.

2.3 Assurance
Assurance represents knowledge and
courtesy of employees, and the degree of
trust and confidence that the customer
feels when the librarian is competent
to provide the service (Suki, 2013). It
includes:
-

Valuing all requests for information

equally and conveying the importance
of an inquiry to the client.
-
Clean and neat appearance of staff.
- Thorough understanding of the
collection.
-
Familiarity with the workings of
equipment and technology.

13

Peer
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2.4 Access
Access measures the ability to reach out
for something and finding or getting it, as
and when it is needed. It includes:
-
-
-
-

Waiting time at circulation desk.

Availability of computer terminals
without excessive waiting.
Library hours meeting expectations.
Location and convenience of the library.

2.5 Empathy
Empathy measures the behaviour, attitude
and approach of the library staffs towards

users. It includes: Giving equal importance

to all users request. Interactions
between employee and customer are
very important to reflect the empathy
measurement. Empathy is an important
factor of customers satisfaction.

2.6 Communication
Communications measures the ability to
keep clients informed in a language they
understand, and the ability to listen to them:
-
-

Avoiding library jargon.

Determining the needs of the client
through gentle follow-up questions.

Assuring the customer that his/her

problem will be handled.

2.7 Tangible
Tangibles refer to physical facilities of
library premises, up-to-date equipment
and appearance of the librarys personnel.

3.0 Research
Methodology and
Findings
The scope of the study focuses on the
public library in Klang Valley. The selected

Table 1: Response rate

Library in three locations

Frequency

Percent

Valid Percent

University Malaya Library

30

37.5

37.5

37.5

Selangor State Library

25

31.3

31.3

68.8

National Library

25

31.3

31.3

100.0

National Library

80

100.0

100.0

30

20

Cumulative Percent

Problems in Public Library

Bar Chart

Q4
Library had no material on
the subject
I could not find the material

15

Count

Staff could not find the material

Library computer always down
All computer were in use

10

I dont know how to use computer

Could not find item on shelf

University Malaya Library

Shah Alam Library

Location
Figure 1: Problems occurred in library

14

National Library

Users Satisfaction towards Library Facilities in Malaysia

Vol.50 No.1 2015

20

Reasons do not using public library

Bar Chart

Q3
Dont need to use it

15

The library is too far from

my home

Count

Dont have a library card

I use the library at my
school/college

10

I use a neighbouring public

library
I buy my own books/magazine
I dont know what the library
has to offer me

University Malaya Library Shah Alam Library

National Library

Location
Figure 2: Reasons do not using Public Library

case studies are National Library in Kuala

Lumpur, Selangor State Library in Shah
Alam and University Malaya Library in
Bangsar, Kuala Lumpur.
A quantitative survey has been
distributed to the three locations. A
hundred sets of questionnaires were
distributed to the respective users of
the library. This research obtained 80
sets of questionnaire feedback from
the users. This number is reliable as
the total feedback from the users is
80% from the total set of questionnaire.
The questionnaire focused on the
demographic profile of the users,
experience of user in public library
in general and feedback from users
satisfaction towards the building. Table
below shows the response rate from the
respondents.
From the survey, there were many
problems occured in the public library.
The main problem was staff could not
find the material when respondents ask to

find it with 31 respondents (39%). Next, it

was followed by: users could not find the
material in the library with 18 respondents
(23%). While, the third ranking of the
problems was could not find items on
shelf with 15 respondents (19%). And, 6
respondents (7%) said computers were
always down and 5 respondents (6%)
said they do not know how to use the
computer. Last, all computers were in
use and library had no material on the
subject were 3 (4%) respondents and 2
(3%) respondents respectively.
From the survey, the major reasons
most do not use the public library is the
respondents are using the library at school/
home with 44 respondents (55%), followed
by 27 respondents (34%) citing the library
is far from home. Next, 3 respondents (4%)
responded that they buy their own books/
magazine. Answers number five and
number seven shares same value with 2
respondents (3%) and answer number one
and number nine shares same number with
1 respondent (1%).

Experience in using librarys facilities can

be divided into four categories. A majority
of responses with 45 respondents (56%)
said somewhat easy to use while 27
respondents (34%) said somewhat
difficult to use. 7 respondents (9%) said
very easy to use and only 1 respondent
said all computers were in use.
According to data obtained from the
survey which asked respondents to rank
the physical condition of facilities in public
library, there were five types of ranking
such as poor, adequate, good, very good
and excellent. There were 11 conditions
for the ranking and it indicated the means
of the data as more than three, which
is between the level of good and very
good. The mean score of each item was
summarised and ranked into table 2.0.
In physical condition of facilities,
there were 11 elements posed to the
respondents. The data from table 2.0
shows that the respondents are satisfied
with the facilities because the mean of the

15

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Experience in using librarys facilities

20

Bar Chart

15

Count

Q6
Very easy to use
Some what easy to use

10

Some what difficult to use

All computers were in use

University Malaya Library Shah Alam Library

National Library

Location
Figure 3: Experience in using Librarys Facilities

Table 2: Facilities of public library and its statistical data

16

Physical condition

Sum

Mean

Std.
Error

Std.
Deviation
Statistic

1. Condition of the outside of the library

80

248

3.10

.077

.686

2. Condition of the inside of the library

80

273

3.41

.100

.896

3. Ease of access entering the building

80

257

3.21

.092

.822

4. Ease of access inside the library

80

256

3.20

.084

.753

5. Sign and signage

80

249

3.11

.087

.779

6. Layout and arrangement

80

248

3.10

.092

.821

7. Provision of seating and tables

80

272

3.40

.116

1.038

8. Time waiting and service Selangor State Library

80

270

3.38

.096

.862

9. Cleanliness

80

290

3.63

.104

.933

10. Lighting

80

284

3.55

.108

.967

11. Acoustics

80

271

3.39

.107

.961

Users Satisfaction towards Library Facilities in Malaysia

Vol.50 No.1 2015

Table 3: Mean data of facilities and services in public library

Mean

Std. Deviation

Std. Error

1. Overall collection

3.16

.082

.737

2. Availability of reading materials I want

3.20

.070

.624

3. Ability to obtain materials from other libraries

3.08

.083

.742

4. Comfort/Cleanliness

3.56

.103

.926

5. Convenience to my home

3.29

.089

.799

6. Helpfulness/Courtesy of library personnel

3.09

.094

.845

7. Ease in finding materials

3.08

.085

.759

8. Ease in checking out library materials

3.46

.092

.826

9. Ease of parking

3.23

.102

.914

10. Book collection

3.43

.077

.689

11. Media collection

3.29

.078

.697

12. Number of staff

3.35

.089

.797

13. Seating/furniture

3.34

.107

.954

14. Building size

3.43

.105

.938

15. Building quality

3.31

.100

.894

16. Telephone service

3.09

.094

.845

17. Reference service

3.04

.095

.849

18. Children's programming

3.06

.093

.832

19. Materials in other languages

2.83

.100

.897

20. Adult Programmes

3.13

.091

.817

21. Display Area

3.09

.093

.830

data is on the range between 3.10 until

3.55. This means that the respondents
agreed that the facilities provided by the
respective public library are in a range of
good to very good.
Table 3.0 and Figure 4.0 explained about
perception of user towards facilities and
services of public library. The mean value
is located between 2.83 to 3.49. This
means that the perception of facilities
is located between adequate and good.
Ability to obtain material from other
library is getting the best perception

among others. While getting material

from other language is the lowest value
from all 21 questions.Table 3.0 and
Figure 4.0 explained about perception of
user towards facilities and services of
public library. The mean value is located
between 2.83 to 3.49. This means that the
perception of facilities is located between
adequate and good. Ability to obtain
material from other library is getting the
best perception among others. While
getting material from other language is
the lowest value from all 21 questions.

4.0 Discussion
From the research on the users
satisfaction in public library, there were
three public libraries selected which is
the National Library, the Shah Alam State
Library and the University of Malaya
Library. The important aspect in public
library includes how customers or users
experience the physical environment,
the convenience and accessibility of
materials, the collections and technology,
how customers are treated by librarians
in every contact in the library, and the

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Overal perception in facilities and

services of Public library
Mean

Display Area

Adult Programs

Materials in other...

Childrens...

Reference service

Telephone service

Building quality

Building size

Seating/furnitures

Number of staff

Media Collection

Book collection

Ease of parking

Ease in checking...

Ease in finding...

Convenience to...

Comfort/Cleanliness

Availability to obtain...

Availability of...

Overall collection

3.56
3.293.093.083.463.233.433.293.353.343.433.31
3.163.203.08
3.09
3.093.043.062.833.16

Figure 1: Public Librarys Facilities and Services

availability of products and programmes the

customers want and need.
As for achieving the result through
questionnaire survey, the current physical
facility presents major challenges to the
library. According to the survey, the end user
needs sufficient space to meet the needs of
the community, limits the librarys increase
of the collections without reducing other
collections, provide adequate space for
children and provide ample quiet space for
library users. The layout and arrangement
of the library also needs to perform
according to area and age.

5.0 Conclusion
Through the study, it was found that the
reliability dimension of users satisfaction
towards public library in Malaysia is
significant with the quality of service in the
three selected public libraries, which mostly
influenced users in using the services.
However throughout the study and based
on the research done, the management of
the public library needs to focus on several
services that require further improvement
such as recruit qualified staff to deliver
quality service to the public library users,
while the attitude and the mentality of
public library staff need to change to
be more creative in order to make the

18

public library more proactive as a centre of

education, culture and recreation in the local
community.

on academic libraries of Iran experience.

The Electronic Library, 28 (4), 568-579. doi:
10.1108/02640471011065382

The core purpose of any library is to offer

relevant and up-to-date materials with a
view to satisfying the information needs
of the users. Based on the findings, it is
clear that library users are satisfied with
a number of facilities but not satisfied
with the information resources and
services from the three different selected
public libraries. The unsatisfactory level
of responses has serious implications
for the library and the users. With poor
collection of information resources and
poor quality services, this makes it hard to
achieve the idea for establishing the library
effectively. The entire research revealed that
the information resources, facilities and
services influence the users satisfaction. In
future research, the librarys management
should take an effort to create a pleasant
surrounding to make it more user friendly,
and to encourage visitors to use the library
and to regard it as an essential part of
community life.

Iwhiwhu, B. E. and Okorodudu, P. O. (2012).

Public Library Information Resources,
Facilities, and Services: User Satisfaction
with the Edo State Services: User
Satisfaction with Edo State Central.

References

Suki, N. (2013). Service Quality vs. Customer

Satisfaction: Perspectives of Visitors to
a Public University Library. Waste.org,
156-160. Retrieved from http://waset.org/
journals/waset/v74/v74-31.pdf

Asemi, A., Kazempour, Z. and Rizi, H. A.

(2010). Using LibQUAL <UP>+TM</UP>
to improve services to libraries: A report

Nejati, M. and Nejati, M. (2008). Service

quality at University of Tehran Central
Library. Library Management, 29(6/7), 571582. doi: 10.1108/01435120810894563
Ogunsola, L.A. (2004). Adequate library
facilities in Nigeria: A key contributor to
sustainable distance education system.
Journal of Social Science 9:24.
Parasuraman, A., Zeithaml, V.A. and Berry,
L.L. (1988). SERVQUAL: A multiple-item
scale for measuring consumer perception.
J. Retail., 64: 12-40.
Saliu, U.A. (2002). The development and
roles of public libraries in Nigeria. Nigerian
Libraries 2(4): 45-51.

19

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20

MANAGING STRESS

Wan Hussin W.M.A.

PhD, MBA, BSc., Dip.LSurv, FRISM, MSP, MAALS
Licensed Land Surveyor under Act 458 [Rev. 1991]
Universiti Sains Malaysia

Stress-less by avoiding
emotional eating
From the start of the New Year, lots of lessons were learnt from the past hectic
year. We could have spent our holiday sessions with family members, be it locally
or abroad, and that must have left us feeling refreshed, renewed and poised to
make some healthy and life-affirming changes.
But more often, many of us spend the holiday seasons in a flurry of activities
that leave us feeling like we need another vacation as the last holiday ended with
negative feelings and experiences. One main concern is gaining extra weight than
we would like due to emotional eating, trying new recipes and extra dishes which is
synonymous with holidays, especially local ones.
22

Stress-less by avoiding emotional eating

Vol.50 No.1 2015

Emotional eating
motional eating is a prevalent
fixture in our society
especially when the holiday
season is spent enjoying new
dishes, not to mention the
stressful episodes that may
come in between. With emotional eating,
the check and balance between the good
tastes and the extra calories were ignored.
It is that extra dishes that we can pack
on extra pounds in these few weeks of
holidays.
It was that emotional eating that makes it
impossible to lose holiday weight, and to
regret it later was a waste of time. What
should have been a wise plan is to try and
enjoy new recipes but maintain a sensible
balance that could only be a lesson learnt
and adopted in the coming holiday. It is
the lesson to reduce the temptation and
trying to be choosy or perhaps avoiding it
altogether that could be a head start for
the days to come before another holiday
session starts. But learning from all the
mistakes from emotional eating could be
an effective stress management lesson.

Choosy with meals

The stress that we face due to heavy
workloads and high demands make us
fail to struggle with maintaining a healthy
diet and staying fit. It is never wrong to
try new dishes that makes our holidays
memorable, but understanding what we
are supposed to eat, how much to take
and what to avoid can all lead to stressless holidays. The art of developing an
effective stress management technique
and some coping skills are all that are
required to stay healthy.
The daily stress that we all have can
always lead to emotional eating, but
its even worse if the stress episodes
were carted together during the holiday
session. Emotional eating can lead to
many negative results, some of which are
as follows:

Stress can bring on increased levels of

cortisol which is the the stress hormone.
While cortisol has its beneficial function,
excessive levels of cortisol can bring on
chronic stress. High levels of cortisol can
create cravings for salty and sweet foods
which can lead to excess weight gain. Its
a holiday to enjoy, but concentrate more
on fiber-filled foods such as whole grain
sandwiches or those with low-calorie
vegetables, salad and fresh fruits to keep our
body and brain fueled throughout the day.

Cortisol cravings: Stress can bring on

increased levels of cortisol which is the
the stress hormone. While cortisol has
its beneficial function, excessive levels of
cortisol can bring on chronic stress. High
levels of cortisol can create cravings for
salty and sweet foods which can lead to
excess weight gain. Its a holiday to enjoy,
but concentrate more on fiber-filled foods
such as whole grain sandwiches or those
with low-calorie vegetables, salad and
fresh fruits to keep our body and brain
fueled throughout the day.
Social eating: Seeking social support is
a great way to relieve stress. With family
members and friends, we tend to try
new appetizers, hot fudge recipes and
sweet deserts, and enjoy the moment of
togetherness. Of course we are enjoying
the glorious moment but all social forms
of emotional eating can only make us feel
better in the short term, and only to regret
later. Its never wrong to go ahead and
take a small piece of cake or one cookie
and enjoy it, while the rest of the plate
can be filled with healthy vegetables and
fruits, whole grain crackers, cheese and
lean meats.

Nervous energy: When a holiday is filled

with stressed or anxious moments, we can
become orally fidgety. This can lead to
nail biting or teeth grinding, and start eating
even when we are not hungry. As a result,
we may just munch on chips or drink soda
to give our mouths something to do out of
nervousness or boredom. At the very least,
think about what we are eating before
taking new bites, again and again.
Childhood rewarding habits: We all have
comforting childhood memories that
revolve around food as rewards by our
parents to celebrate our successes, be it
sweets or ice cream cones, or those at
the fast food outlets. Those emotionallybased attachments to food while growing
up are now part and parcel of our daily
lives as parents. When in times of
stress, few things can be as powerfully
comforting or rewarding as our favorite
foods without realising that what we eat
to celebrate and to feel better are all part
of emotional eating habits that can lead to
being overweight.
Stuffing emotions: Many of us eat to
quiet our uncomfortable emotions. We
may face uncomfortable confrontation

23

MANAGING STRESS
The Malaysian Surveyor

with colleagues or even our family

members, and those frustrations were
stuffed with a piece of cake or cookies,
rather than open discussion. Eating
emotionally may temporarily take the focus
of anger, resentment, fear, anxiety and
other host or emotions but stuffing due to
emotion is an act of emotional eating.

Avoid emotional
eating
Its all about moderation. Keep your
serving sizes in check at all times and
you can really enjoy your meals without
gaining weight. It only takes a few
minutes for the brain to realise that the
stomach is getting full without the extra
amount of food but rather inculcate the
habit of having small portions on the
plate. Deal with the temptation of calorieladen foods by restricting those that you
may find yourselves hooked on them that
can lead to over-indulgence. Allow plenty
of options that help you make intelligent
choices about what you can actually eat,
thus freeing from worry, guilt and the
extra pounds.
As the day gets busier, exercise is usually
the first thing to go. Instead of stopping
completely, there are ways you can reduce
your exercise without losing all that you
have gained. Always maintain the exercise
sessions once or twice a week to gain the
stamina and fitness level. Exercise habits
can go in many forms despite how busy
you are. When you become busy to the
point of feeling overwhelmed, never give
up the routine workouts, even in smaller
doses as this can be a great source of
stress relief. Maintaining regular workouts,
even if they are shortened, can make you
easier to get back into a more robust
fitness routine. It is always effective to
invite family members for a brisk walk
during weekends. Sometimes there are
others, whod love to work out but they
are just waiting for someone else to step
up first, and it could even be your own
spouse. You can start the day feeling like

24

you are a step ahead if you maintain a

modified fitness routine.

can also use water to slow down your

eating by taking a sip or two between bites.

Drink plenty of water. Many people believe

that mild dehydration feels like hunger
and the best way to avoid becoming
dehydrated is to drink plenty of water. You

So, its time to accept the fact that

emotional eating is bad. Take it seriously
to relieve stress in life so that the overall
stress level is lowered, besides other
stress relief habits that can help you to
react towards the stressors you face in
life.

Try to admit to
yourself that small
changes can
add up to a big
difference. What
more if those small
changes all start up
during a holiday?

Small changes can add up to a big

difference. Lets start now!

W.M.A. Wan Hussin is a Professor at the School

of Civil Engineering, Universiti Sains Malaysia. He
conducts several courses on stress management
and delivers public lectures and brain storming
sessions on management issues for various
organisations. He is currently a Licensed Land
Surveyor, Member of the Association of Authorized
Land Surveyors (MAALS) Malaysia, Fellow of the
Royal Institution of Surveyors Malaysia (FRISM),
a Malaysian Speaking Professional (MSP) of the
Malaysian Association of Professional Speakers, and
can be reached at wmabwh@gmail.com

rism activities
The Malaysian Surveyor

2014 RISM BOWLING

CARNIVAL
The 2014 RISM Bowling Carnival was successfuly organised by
the Sports and Social Committee on Saturday, 29 November 2014
at U-Bowl, One Utama, Damansara at 1.30 pm. RISM Deputy
President, YBhg. Dato Sr Sri Kandan made the first throw to
officiate the opening of the carnival. 25 teams participated in the
carnival.
The winners were as follows:
Champion Team INSPEN
1st Runner Pink Power (MAKNA)
2nd Runner UiTM Perlis B
Best Man Bowler Khairulnizam Khairuddin
Best Lady Bowler Mimi Wahedah
2nd Worst Bowler Nur Ayuni Azmin
Worst Bowler Farah Rifhan Mohamad Ramli
Special thanks to the main sponsors, Swissma, KPK QS Sdn
Bhd and Cangkat Bayu Sdn Bhd as well as GLS, BS, PMVS and

26

Vol.50 No.1 2015

QS Divisions. A special prize in the form of brownie cake was

sponsored by Puan Sr Dainna Baharuddin for the bowler with the
lowest score.
Prepared by: Zarinah Danial
Checked and Approved by:
Sr Adzman Shah Mohd Ariffin
Chair, Sports & Social Committee

27

rism activities
The Malaysian Surveyor

21st Pacific
Rim Real Estate
Society (PRRES)
Conference 2015

Royal Institution of Surveyors Malaysia (RISM) Partnering University

Committee in collaboration with eight universities in Malaysia and the
Pacific Rim Real Estate Society (PRRES) has successfully organised
the 21st Pacific Rim Real Estate Society (PRRES) Conference 2015
from 18 to 21 January 2015 at Hotel Istana, Kuala Lumpur. With the
theme Leveraging on Sustainable Real Estate and Built Environment,
the Conference aimed to extend the investment principles to
sustainability approaches in the real estate and construction industry.
The Conference was attended by 110 participants from the entire
spectrum of the Property and Construction industries comprising
academicians and professionals from Malaysia and other countries
which include Australia, Singapore, New Zealand, China, United
Kingdom, Germany, Ireland, Taiwan, Nigeria, Thailand, South Korea,
and India.
A PhD Colloquium which is a pre-conference activity was held on
18 January 2015 at the Faculty of Built Environment, University of

28

Vol.50 No.1 2015

Malaya. This colloquium was attended by 30

academicians and postgraduate students. Twelve
(12) PhD students presented their research work
on areas covering property valuation, building and
property management, real estate development
and construction, property investment and REITS.
Prof Dr Chris Eves from Queensland University of
Technology was invited to give a keynote seminar
to the attendees.
On the first day, 19 January 2015, the conference
was officiated by YBhg. Datin Paduka Ir Dr. Siti
Hamisah Binti Tapsir, Deputy Director-General,
Department of Higher Education, Ministry of
Education, Malaysia. This opening ceremony
was also witnessed by Sr Hasan Jamil, President
of RISM and Hera Antoniades, President of
PRRES. During the 3-day conference, a series
of four parallel sessions each day were held in
which papers were presented by the local and
international participants. On the evening of the first
day, a technical trip to the Petronas Twin Towers,
Kuala Lumpur City Centre was organised.

29

rism activities
The Malaysian Surveyor

A 3rd International Case Competition programme,

an undergraduate development feasibility
competition, sponsored by Estate Master
Property Software was organised during the
early afternoon session on the second day of
the conference. Three final teams comprising
two (2) students from three (3) universities
competed in the finals. The teams were from
the University of Malaya, Malaysia, University
of Sunshine Coast, Australia and Queensland
University of Technology, Australia. The team
from University of Malaya, Malaysia won the
competition in which the announcement and
prize-giving sessions were made during the
Gala Dinner. The success of the UM team was
reported in UM news and Estate Master News.
In conjunction with the Conference, an Industry
Talk was also organised on the 21 January 2015
in which YB Senator Tan Sri Dato Sr Abdul Rahim
Abdul Rahman, Rahim & Co. Chartered Surveyors
Sdn Bhd was invited to deliver a keynote speech.
The half-day Industry Talk had speakers who
gave presentations on sustainability issues

30

Vol.50 No.1 2015

and the session was moderated by Prof Sr Dr

Ting Kien Hwa. The invited speakers were Mr.
Kamarulzaman Hassan from Employee Provident
Fund Malaysia, Mr Thirukumaran Jallendran
from Lend Lease, Professor Graeme Newell
from University of Western Sydney, Australia
and Dr. Daniele Gambero, CEO of REI Group of
Companies.
The Chair and the Committee Members would
like to express their gratitude to all participants,
presenters, session chairs, keynote speakers,
speakers and sponsors for their kind contribution
towards the success of this Conference.

RISM Library

ISBN

to understand in order to succeed in their

9781405158718

university courses and future professional

Title

careers. Key concepts are arranged, defined

Real estate finance in the new economy

Author (s)
Piyush Tiwari, Michael White
Publisher & Year
Chichester, West Sussex, United Kingdom :
John Wiley & Sons Inc., 2014
The financial deregulation of the last quarter
century has meant large flows of funds
around the world seeking the highest riskadjusted return for investors. Real estate is
now established as an important asset class

and explained by experts in the field to provide

the student with a quick and reliable reference
throughout their university studies. The
subjects are conveniently divided to reflect
the key modules studied in most property, real
estate, planning and construction courses.
Subject areas covered include; Planning,
Building surveying, Valuation, Law, Economics,
investment and finance, Quantity surveying,
Construction and regeneration, Sustainability
and Property management.

and advances in information technology

Over the 18 alphabetically arranged subject

provide the necessary tools to complement

specific chapters, the expert contributors

global developments in real estate finance

explain and illustrate more than 250 fully

and investment.

cross-referenced concepts. The book

A variety of investment vehicles have

emerged, and Real Estate Finance in the
New Economy examines these along
with financing and risk in the context of
globalisation, deregulation and an increasingly
integrated international world economy by

is packed full of relevant examples and

illustrations and after each concept further
reading is suggested to encourage a deeper
understanding. This book is an ideal reference
when writing essays, assignments and
revising for exams.

exploring questions like: How have real estate

financial structures evolved as economies
grow and become internationalised? What
role do economic change and financial
systems play in the development of real

ISBN
9781119968658

estate investment? Are the risks associated

Title

with the new economy really new? What is

Property valuation. 2nd Edition

the future direction for real estate financing?

The authors develop an economic framework

Author (s)
Peter Wyatt

for discussions on individual financial

products to examine how real estate financial
structures change with economic growth and
internationalisation and also to show how
developments in real estate finance impact
economic growth.

Publisher & Year

Chichester, West Sussex : Wiley-Blacwell,
2013
This new edition of the all in one textbook
for the postgraduate study of valuation
on real estate courses retains its focus on
the valuation and appraisal of commercial

ISBN
9780415857420

development and occupier markets. It is

structured from the client perspective and

Title

covers single-asset pricing, risk and return

Real estate concepts : a handbook

issues. The structure of the book has been

Author (s)

substantially revised. Part A introduces the

edited by Ernie Jowsey

Publisher & Year
New York, NY : Routledge, 2014
The essential reference tool for all real
estate, property, planning and construction
students.
Real Estate Concepts provides built
environment students with an easy-to-use
guide to the essential concepts they need

32

and industrial property across investment,

key microeconomic principles, focusing on

land as are source, production functions,
supply and demand and price determination.
The location aspect of real estate is also
introduced. Macroeconomic considerations
are categorised by the main market sectors
(and their function); the market for land
(development), for space (occupation) and
for money (investment). The economic
context is set and the author then explains

Vol.50 No.1 2015

why property valuations are required and

implications for tenants and led to a demand

discusses the main determinants of value

for shorter leases. The consequence is

and how they might be identified. The

a rethink of the traditional perception of

mathematics required to financially quantify

property investment as a secure long term

value determinants are also introduced.

investment, and this is reflected in reduced

Part B of the book describes the methods of

investment holding periods by financial

valuation; Part C applies these methods to

institutions. Office Markets & Public Policy

the valuation of a range of property types for

analyses these processes and policy issues

a wide variety of purposes; and Part D covers

from an international perspective and

investment and development appraisal. The

covers: A descriptive and theoretical base

author introduces valuation activities from a

encompassing an historical context, a review

broad economic perspective, setting valuation

of the fundamentals of the demand for

in its business finance context and combining

and supply of the office market and offices

its academic and practical roots. Changes

as an investment. Embedded within this

in this second edition include: less daunting

section is a perspective on underlying forces

economics expanded companion website

particularly the influence of technological

with PowerPoint slides for lecturers, self-test

change. A synthesis of our understanding

Questions & Answers for students: see www.

of the spatial structure and dynamics of

wiley.com/go/wyattpropertyvaluation up-

local office markets at the city level. An

to-date case studies and sample valuations

assessment of the goals and influence

reference to the newly-published Red Book

of planning policies, and the evaluation of

(the valuers bible) Property Valuation with

policies designed toward the long term

its user-friendly format, using tried-and-

sustainability of cities as services centres.

tested teaching and learning devices and a

This goes beyond standard real estate and

clear writing style, remains the core text for

urban economics books by assessing the

students on real estate, estate management

changing shape of urban office markets

and land economy degree courses, as well

within a spatial theoretical and policy

as for fast-track conversion courses for non-

context. It will be a useful advanced text

cognate graduates.

for honours and postgraduate students

of land economy; land management;

ISBN
9781405199766
Title

property and real estate; urban planning; and

urban studies. It will also be of interest to
researchers, property professionals, policymakers and planning practitioners..

Office markets & public policy

Author (s)
Colin Jones
Publisher & Year
Chichester, West Sussex : John Wiley & Sons
Inc., 2013
This is the first book that looks at how
offices and office markets in cities have
changed over the last 30 years. It analyses
the long-term trends and processes within
office markets, and the interaction with the
spatial economy and the planning of cities.
It draws on examples around the world, and
looking forward at the future consequences
of information communication technologies
and the sustainability agenda, it sets out
the challenges that now face investors.
The traditional business centres of cities
are losing their dominance to the brash
new centres of the 1980s and 1990s,
as the concept of the central business
district becomes more diffuse. Edge cities,
business space and office parks have
entered the vocabulary as offices have
also decentralised. The nature and pace
of changes to office markets set within

ISBN
9780727757517
Title
CESMM4: Civil Engineering Standard Method
of Measurement. 4th Edition
Author (s)
The Institution of Civil Engineering
Publisher & Year
London: ICE Publishing, 2012
The Civil Engineering Standard Method of
Measurement CESMM has been wellestablished for over 20 years as the standard
for the preparation of Bills of Quantities in
civil engineering work. This much-anticipated
fourth edition, CESMM4, brings the method
into line with changes in industry practices
and extends its usages into all new areas.
New to CESMM4: - Contract neutral: For the
first time CESMM can be used contact suites
including NEC and FIDIC - National Standard
neutral: wherever possible Bill items are
produced without reference to some form of
standard classification

evolving spatial structures of cities has had

33

Book review

ISBN
9781409452690
Title
Project management. 10th Edition
Author (s)
Dennis Lock
Publisher & Year

It deals in a practical and reasonable way with

many of the estimating problems which can
arise where building and civil engineering works
are carried out and to include comprehensive
estimating data within the guidelines of good
practice. The early part of the book has been
completely rewritten to contain chapters
useful to students and practitioners alike for
the development of the estimating process

Burlington, VT : Gower, 2013

resulting in the presentation of a tender for

Dennis Locks masterly exposition of

part of the book contains estimating data fully

the principles and practice of project

updated for the major elements in building and

management has been pre-eminent in its

civil engineering work, including a new chapter

field for 45 years and was among the first

on piling, and a wealth of constants for practical

books to treat project management as a

use in estimating. The estimating examples are

holistic subject. But Project Management

based on the current edition of the Standard

has been kept completely up to date by

Method of Measurement for Building Works

regular and sensitive revisions to ensure

(SMM7). The comprehensive information on

that it remains fresh and totally relevant.

basic principles of estimating found in Spence

Project Management explains the entire

Geddes is still as valid today as the first edition.

project management process in great detail,

In this edition the prevailing rates of labour and

demonstrating techniques from simple charts

costs of materials are taken whenever possible

to detailed computer applications. Everything

as a round figure. Readers will appreciate

is reinforced with clear diagrams and case

in the construction industry that prices are

examples, many new for this edition. The

continually changing, rise and fall, and that

author has expanded discussion of topics

worked examples should therefore be used as

such as supply chain management and

a guide to method of calculation substituting in

the project management office (PMO), and

any specific case the current rates applicable

there are new chapters about implementing

to it. In the case of plant output dramatic

change management projects and the role

increases have been experienced in productivity

of senior managers in supporting projects.

over recent years and again estimators with

Obsolescent or less frequently used methods

their own records should substitute values

have been stripped out, but readers of the

appropriate to their work.

construction works. The second and major

hardback Tutors Edition will find that this

deleted material lives on as new chapters on
the accompanying CD-ROM, which has itself
also been thoroughly revised. Importantly,
that disc includes comprehensive Power
Point presentations with hundreds of well
designed slides that tutors can use directly
as a valuable resource for their lectures.
Students have always commented on this
books reader-friendly style, which is free of
unnecessary jargon, with clear diagrams
and a construction that is logically organized,
well indexed and simple to navigate. This
10th Edition is certain to maintain the books
acclaimed status as the standard work for
managers and students alike.

ISBN
9780470672334
Title
The challenges of the housing economy : an
international perspective
Author (s)
edited by Colin Jones, Michael White, Neil
Dunse
Publisher & Year
Oxford ; Boston : Butterworth-Heinemann, 1996
This timely book addresses key challenges
faced by policy makers and the house-building
industry in a post-credit crunch world. It

ISBN

examines the implications for households,

0750627972

the housing market, the economy, as well

Title
Estimating for building and civil engineering
works /. 9th ed. / edited by John Williams
Author (s)
Spence Geddes
Publisher & Year
Oxford ; Boston : Butterworth-Heinemann,
1996

34

as for governments policy choices. It brings

together experts from around the world to
examine recent housing market trends. The
contributions reveal common long-term
trends in housing markets worldwide. This
is an essential advanced text for students
and researchers of land economy and land
management; property and real estate;
housing policy; and urban studies.

Vol.50 No.1 2015

ISBN

Wood quit a lucrative career to found the

9780470674000

nonprofit Room to Read. Described by the San

Title

Francisco Chronicle as the Andrew Carnegie

International facility management

Author (s)
Kathy O. Roper & Lisa J. Borello
Publisher & Year
Chichester, West Sussex, United Kingdom :

of the developing world, he strived to bring the

lessons of the corporate world to the nonprofit
sectorand succeeded spectacularly.
In his acclaimed first book, Leaving Microsoft
to Change the World, Wood explained his
vision and the story of his start-up. Now, he

Wiley/Blackwell, 2014

tackles the organisations next steps and its

This up-to-date compilation of topics on the

to raising money in a collapsing economy

maturity and changes occurring within facility

to publishing books for children who literally

management worldwide offers insights in to

have no books in their native language. At its

the growth and development of FM and its

heart, Creating Room to Read shares moving

impact on todays business organisations.

stories of the people Room to Read works to

latest challengesfrom managing expansion

help: impoverished children whose schools

International Facility Management presents a

and villages have been swept away by war or

comprehensive and diverse collection of topics

natural disaster and girls whose educations

that provides current, cutting edge research in

would otherwise be ignored.

the evolving field of FM. The editors here offer

a holistic approach to both the study and the

People at the highest levels of finance,

practice of facility management, incorporating

government, and philanthropy will embrace

the perspective of scholars and practitioners

the opportunity to learn Woods inspiring

from across the globe.

business model and blueprint for doing good.

And general readers will love Creating Room

Topics covered deal with the changes occurring

to Read for its spellbinding story of one mans

in the field today and include key research areas

mission to put books within every childs reach.

for both academics and practitioners. The

focus is on actual practice of FM organisations
rather than on what FM should be - and
the authors examine the latest techniques,
models and case studies to provide a unique

ISBN
9789675718083
Title

exploration of the new global world of facility

Getting started in the real estate industry

management.

Author (s)
Ho Chin Soon

Chapters here cover the changing spectrum

of topics including sustainability and energy
conservation, and workplace transitions for

Publisher & Year

Kuala Lumpur: Ho Chin Soon, 2012

greater collaboration. The international scope

and emphasis on maturity and professionalism
of the field further sets this book apart from its
competitors.

Title
Rekod cerapan air pasang surut 2012.
Geodesi. Jabatan Ukur dan Pemetaan
Malaysia

ISBN

Author (s)

9780142180501

Malaysia. Jabatan Ukur dan Pemetaan

Title

Malaysia. Seksyen Geodesi

Creating Room to Read : a story of hope in

Publisher & Year

the battle for global literacy

Kuala Lumpur: Ho Chin Soon, 2012

Author (s)

Title

John Wood

Jadual ramalan air pasang surut 2015

Malaysia = Tide tables 2015 Malaysia

Publisher & Year

New York : Viking, 2013

Author (s)
Malaysia. Jabatan Ukur dan Pemetaan

Whats happened since John Wood left

Microsoft to change the world? Just ask six

Publisher & Year

million kids in the poorest regions of Asia

Kuala Lumpur : Jabatan Ukur dan Pemetaan

and Africa. In 1999, at the age of thirty-five,

Malaysia, 2015

35

LIST OF NEW MEMBERS

November 2014February 2015

QUANTITY SURVEYING
Fellow
Sr Laura Yiin Soon Kiong
Jurukur Bahan YSK
Member
Sr Azahari Bin Mad Bahah @
Bashah
BKUB, Uniersiti Pendidikan
Sultan Idris
Sr Chia Fui Lin
Axiom Consultants S/B
Sr Chin Wee Li
JKR Sarawak
Sr Chong Kuan Yee
Gamuda Bhd
Sr Edmund Tan Chung Ten
JUB Padu
Sr Faiza Mohd Fauzi
MF Associates S/B
Sr Isabel Sim Tseu Yu
CKUB, JKR
Sr Lilian Wong Set Chin
DKQS S/B
Sr Lim Yew Hua
JKR Sarawak
Sr Megat Ab.Rahman Bin
Megat Wah
Parsons Brinckerhoff
Sr Mohd Afiz Md Kassim
CKBA, JKR
Sr Mohd Nasir Saari
Kementerian Pendidikan Malaysia
Sr Juwita Radzi
JKR(Unit Pengurusan Projek)
Sr Penelope Anak Sika
Konsortium Bumi Consultants &
Services Sdn Bhd
Sr Phuah Hui Ni
QS Permas, Malaysia
Sr Tai Yee Yeong
AQS Services S/B
Sr Wan Suhaila Wan Rani
Twintech International Univ.College
of Tech
Sr Zubaidi Abdullah @ Hashim
BEQs Consultants S/B

36

Graduate
Abdul Mutaal Ahmad Fisol
JUBM, Penang
Afifah Rahim
Mudajaya Corporation Bhd
Ahmed Deedat Mohamed Gaus
KPK QS (Sarawak) Sdn Bhd
Ahmad Safwan Bin Abdullah@
Ibrahim
JB Bergabung
Azirah Adnan
Politeknik Sultan Azlan Shah
Azzayati Mahfuzah Rajali
KPK QS (Sarawak) Sdn Bhd
Chan Shen Wei
CPK Associates
Chan Yu Lin
KPK QS (Sarawak) Sdn Bhd
Cheah Ea Von
PCM Kos Perunding
Chin Kai Cheng
Unitech QS Consultancy
Choo Choy Lan
KPK QS (Sem) Sdn Bhd
Chung Pui Han
KPK QS (Sem) Sdn Bhd
Dayang Nurul Izni Abang Ibrahim
KPK QS (Sarawak) Sdn Bhd
Evelyn Mun Siong Yee
Perunding Kos T & K S/B
Faiz Ibrahim
KPK QS (Sarawak) Sdn Bhd
Farah Rifhan Mohamad Ramli
CKP Nizaruddin Jurukur Bahan Sdn
Fong Mei Ling
TL Associates
Goh Kwong Aik
CKP Nizaruddin Jurukur Bahan Sdn
Habsah Samat
Perunding Kos T & K S/B
Hanis Abdul Rahim
JUBM S/B

Hazalan Haron
Jurukur Bahan PSZ Sdn Bhd

Mohd Fadli Sudirman

Jurukur Bahan Utama

Hew Chin Teng

KTA (Sarawak) Sdn Bhd

Mohd Hafiz Md Rashid

CKP Nizaruddin Jurukur Bahan Sdn

Hilda Chong Su Qian

KPK QS (Sarawak) Sdn Bhd

Mohd Helmi Zakariah

Indah Water Konsortium S/B

Hong Voon Yee

RL Bersepadu Sdn Bhd

Mohd Nizam Ahmad

JUBM S/B

Irwan Abd Rahim

TH Properties S/B

Mohd Nor Rezza Junaidi

KPK QS (Sarawak) Sdn Bhd

Jamal Assaqauf Baharum

CKP Nizaruddin Jurukur Bahan Sdn

Muhammad Aizat Bakri

Aziz, Azizi & Partners Sdn Bhd

Jeremiah Joinod Peter Mojuntin

JUBM S/B

Muhammad Luqman Mohd Ali

CIC-QS Services S/B

Johnny Leong Fuk Siong

Unitech QS Consultancy

Muhd Fakhri Mac Fadzli

Hashim Dan Halim S/B

Lai Wei Chian

RL Bersepadu Sdn Bhd

Nazrul Azwa Mohd Azizan

JUBM S/B

Lam Chia Yen

CPK Associates

Ng Kwan Tung
Perunding Kos T & K S/B

Lam Siew Mun

Baharuddin Ali & Low S/B

Nik Norzahariah Ashikin

N.Mohamed
Kolej TAR

Lau Boon Cheong

SLG Construction S/B
Lau Wei Keong
KPK QS (Sarawak) Sdn Bhd
Lee Shet Ling
Unitech QS Consultancy
Leong Kar Heng
Yong&Mohamad Faiz S/B
Liew Yen Tien
Econcos Consultants S/B
Lim Siew Wei
Unitech QS Consultancy
Loo Yee Mei
Gamuda Land
Mohamad Aizat Yusof@Yusop
Kumpulan Ukor Bahan Sarawak
Mohamad Azwan Nawawi
Hashim Dan Halim S/B
Mohd Amir Rashdan Mat Kashim
JKR, Kelantan

Norsyazwana Jenuwa
Twintech Inter Uni. College of Tech.
Sarawak
Nor Afiqah Ahmad Ahhad
KPK QS (Sarawak) Sdn Bhd
Nurhazliyana Nazeri
Perunding Kos T & K S/B
NurAtiqah Zakaria
CKP Nizaruddin Jurukur Bahan Sdn
Nur Azizah Johari
JO QS Consult
Nurul Azna Azman
Axiom Consultants S/B
Phneh Zhing Horng
Surbana Inter. Consultants
Priyanut A/P Phon Chai
Perunding Kos T & K S/B
Roslinda Rosly
Twintech Holdings Sdn Bhd

Vol.50 No.1 2015

Ruth Lua Ejau

KPK QS (Sarawak) Sdn Bhd
Siti Fairuz Mohd Nawi
CKP Nizaruddin Jurukur Bahan Sdn
Siti Haizan Azmi
JKR, Kedah
Tan Ber Yik
Perunding Kos T & K S/B
Tan Bieng Siew
Gamuda Engineering Sdn Bhd
Tan Shook Ying
DK Consultants
Tan Siau Wei
Perunding Kos T & K S/B
Tang Siew Ting
OSK Properties S/B
Wai Kwong Seng
DKLS Construction S/B
Wan Mohd Faisal Wan
Ahmad Kamal
Perunding DMA S/B
Wong Lin Chiang
Jubsar S/B
Yap Xin Yee
Langdon & Seah S/B

Probationer
Chong Leng Yap
YSCA Consultancy S/B
Faiz Fuad
JUBM S/B
Lee Chan Yong
Esawin Resources S/B

Student
Aine Chong Tze Kuan
Adrian Chan Tse Meng
Adzira Hani Mohammad Amin
Ahmad Faidhi Afif Mohd Noor
Ain Farah Saffurra Azmi
Amir Imran Mason
Bryan Chai Chuan Zhen
Chew Kal Chun
Chew Wei Cze
Chia Kuok Foong
Chong Wai Yan
Chia Han Jie

Chow Wen Yan

Chuah Shi Yi
Edmond Tan Chia Fook
Faiz Akhram Mohd Sarifuddin
Fu Yoong Kit
Goh Kang Sheng
Halida Abdul Nasir
Haziq Aziz Abdul Aziz
Heng Lim Chea
Herman Chong Chia Nyee
Hii Ching Ho
Jonathan Kiang Kai Ming
Kevin Lai Wen Jieh
Kiu Kwong Wei
Khor Wei Chiap
Koey Yih Herng
Koh Xin Ya
Kon Wei Lin
Kong Bing Yuan
Koo Tien Seng
Koy Rou Yi
Kua Sin Jou
Lam Zhun Kin
Lau Wan Ting
Law Huan Jun
Lee Chin Hing
Lee Hoi Yan
Lee Poh Shin
Lee Pui Yung
Lee Siew Voon
Lee Wan Lin
Leong Li Ping
Lim Heng Chung
Lim You Chong
Lim Yvonne
Lim Zen Yang
Liew Kok Wai
Liew Yu Hua
Lin Mei Yan
Ling Chai Sien
Litty Ho
Long Cyn Nie
Low Jean Khai
Low Khien Zhi
Man Hao Shyen
Marian Jee Hui Cing
Mas Adila Rahmat
Mas Askiral Abdul Wahab
Mashitah Rosali
Melissa Goh Li Yien
Michelle Ling Siu Ling
Mohammad Al-Zafwan Shah
Harun
Mohamad Azam Rodzon@
Ridzuan
Mohamad Azlizam Arzehar
Mohamad Syafiq Aziz
Mohamad Zainulhasan Zainal
Mohamed Jamaldil Awalry Abd
Razak
Mohammad Wafi Md Aris
Muhaimin Amri Musa

Muhamad Amiry Irfan Eddie

Muhammad Nor Azri Dahalan
Muhammad Hanif Sanusi
Muhammad Noor Shafiq Abd
Kadir
Muhammad Salleh Ariffin
Muhammad Shahmizul
Muhammad Salleh
Ng Kar Aik
Noraina Suhada Abd Wahab
Suuni
Noraini Ahmad Nordin
Norhasanah Mohd Khairuddin
Nor Idayu Noor Azri
Nuraini Mohd Diah
Nurfitrah Ishak
Nur Aljawahir Kamashah
Nur Farah Rahimah Muhamad
Nur Hidayah Humaili
Nur Fadhilah Hanun Mohd Noh
Nur Zulaikha Isa
Nurul Ziati Razali
Ong Kar Wei
Ooi Rong Kae
Oon Cheah Soon
Regina Tan Shien Hui
Schani Wong Lin Ya
Sharifah Farah Hanum Syeed
Hassim Shah
Shirleen Chai Shin Cheer
Sia Pei Er
Siti Nor Fatiha Muhamad Zawai
Siti Surianah Md Salleh
Susimardiani Sumardi
Tam Jing Zheng
Tan Boon Hua
Tan Chun How
Tan Kok Yang
Tan Wei Sheng
Tang Swee Jing
Tee Zhen Kee
Teoh Shao Yi
Teng Kah Yung
Teng Toh Chee
Tham Chee Onn
Tham Chui Yee
Vincent Lim Wei Sing
Voon Jia Qi
Wee Choon Aik
Wong Hon Beng
Yu Lee Ern

Sr Ery Zuwardi Anuar

Intra Harta Consultants S/B
Sr Rashib Nang
JPPH
Sr Sim Song Len, Allan
Knight Frank

Member
Sr Adlee Razeem Jaafar
Jordan Lee & Jaafar
Sr Ahmad Sanusi Mustaffa
Cheston Int.
Sr Azeela Mohd Ali
JPPH Putrajaya
Sr Azlina Mohamad Nor
INSPEN
Sr Chang Peu Lee
PA International
Sr Chen Fung Sing
Solid Real Estate
Sr Hamidul Ghazali Mohamed
IPC Property Cons.
Sr Haslinda Abd Kadir
JPPH Putrajaya
Sr Intan Liana Mohamed Nasir
Jordan Lee & Jaafar
Sr Lingesh Ratnagopal
Jordan Lee & Jaafar
Sr Low Sheau Ting
UTM
Sr Mohd Faiz Awang Din
Weise International Property
Consultants S/B
Sr Mohd Hafidz Mohd Amin
Hartanah Consultant
Sr Mohd Rasyidi Mohd Salleh
IRDA

PROPERTY MANAGEMENT,
VALUATION AND ESTATE
AGENCY SURVEYING

Sr Mohd Rizal Abu Bakar

MBSB

Fellow
Sr Teh Teik Bin
Collers Internatinal Property
Consultants S/B

Sr Mohd Rizal Mawi

Transport Ministry
Sr Mohd Shafie Mohd Karli
TransAsia Property Consultancy S/B

37

LIST OF NEW MEMBERS

November 2014February 2015

Sr Nawal Hj Mohd Khudzairi

MPJBT
Sr Noraslinda Hj Abd. Raub
INSPEN
Sr Nornizam Mohd Jusoh
INSPEN
Sr Nur Sharlizan RapiAin
INSPEN
Sr Shahuddin Salleh
JPPH Putrajaya
Sr Siti Haryanti Zakaria
Cheston Int.
Sr Siti Rohana Salleh
Jordan Lee & Jaafar
Sr Stanley Toh Kim Seng
LaurelCap
Sr Syifa Haji Md Saad
JPPH Putrajaya
Sr Tan Ban Poh
VPC Alliance
Sr Teoh Siew Lian
Jordan Lee & Jaafar
Sr W Norhasmah Wan Ismail
INSPEN
Sr Zaimanizan Saubuddin
Jordan Lee & Jaafar

Graduate
Chiew Mui Shu
Erman Hardy Murzamil
Raine & Horne
Jaime Chew Siew Fun
CBD Properties S/B
Johny Ronggitom
MP Sandakan
Tan Yew Toong, Daniel
-.
Yip Chin Kok
Zuriah Samsudin
IM Global

Probationer
Alex Hoe Kian Siong
Alfranko Development S/B
Anas An-Naadhir Dzulkefli
Iskandar Associates
Boo Pei Woon
Chan Chee Weng
Global Oriental BhdTan
Chan Eng Hoe
Shell
Chan Chang Seng
G E Tan Valuers S/B
Chan Wan Yea
Wang Lai Realty
Chao Yin Nam
VPC Alliance(KL)S/B
Low Yi Wei
Jaz Capital
Cheoh Wei Ting
Zilin Properties
Chia Swee Foong
SCM Property Servicer
Chiew Jean Yen
Rahim&Co Real Estate Agents S/B
Chin Wei Leong
CBAL Solutions S/B
Chong Lee San
Chua Hong Hui, Joe
I-Prop Realty
Chuah Seng Keong
Chester Properties S/B
Chong Hon Yen
John Chong Real Estate
Chong Wen Yow
Ee Chin Lun
Laurelcap S/B
Erhanfadli Mohd Azrai
Iskandar Associates
Gan Sim Leong
-

Goh Keng Hock

-

Rafiq Hidayat Mohd Ramli

Iskandar Associates

Ho Mern-Lin
CB Richard Ellis(M)S/B

Siti Fatimah Mohd Ghazali

Mitsubishi Motor(M)S/B

Jason Wong Fook Ngian

AusAsia Migration S/B

Soh Bee Chin

Leaders Real Estate

Joanne Lim Hwee Mun

AmInvestment Services S/B

Tan Chee Jin

-

Joel Teo Zhili

CH Williams Talhar&Wong S/B

Tan Chew Ling

CBD Properties(Sban)S/B

Kamarul Taufek Zakaria

Iskandar Associates

Tan Kee Tay

-

Khoo Hock Sim

RHB Bank Bhd

Tan Tze Woon

-

Khrishnaraj Perumalu
SCM Property Service

Tan Yin Chin

GE Tan Valuers

Lai Chung Heng

The Peak Realty

Tee Soon Heng

-

Lee Khoi Min

AmInvestment Bank Bhd

Teh Kiok Sinn

CB Richard Ellis(M)S/B

Leow Hui Chen

Cosway(M)S/B

Teh Yen Ying

CB Richard Ellis(M)S/B

Loh Cheng Cheong

-

Teo Khiok Nyuk

iproperty.com(M)S/B

Loh Swee Fong

DTZ Nawawi

Teo Siew Chyi

Asia Prominent Capital Network S/B

Mohd Khairulamirul Khairuddin

Chartwell Asset Mgmt S/B

Toh Chiun Er
Rahim & Co.

Ng Wei Jeng
-

Vanessa Boudville Chong

NB Valuer

Norhadiman Abdul Hadi

Bank Rakyat Bhd

Voon Kim Guan

PWP Properties

Nor Shahrizal Wagirin

Iskandar Associates

Woon Lee Chon

Metroworld Realty

Ong Ee Zun
-

Yuen Win Son

CH William Talhar&Wong

Ong Lee Jia

Alliance Bank
Ong Shi Yee
Pearl Island Vista S/B
Pauline Adeline Goonting
Pro Edge Mgmt Services S/B
Quek Wei Kin
Zerin Properties

38

Associate Members
-

Student
Ahmad Shafiq Ashaarey
Aimi Aqilah Khairuddin
Ain Farhana Jamaludin
Ainun Batrisya Zulkefli

Vol.50 No.1 2015

Amira Abdul Haris Ahmad

Armar Eydora Arifin
Armand Irfan Suhantoro
Au Yong Wai Yee
Busra Ahmad Razli
Chai Wei Wen
Chong Sze Ning
Choon Wai Hou
Chuah Teong Geng
Esther Chin May Shen
Farah Nazura Ramdin
Goh Kei Ning
Hazirah Hamat
Ho Jun Xian
Ho Pui Yee
Hui Wai Kwan
Jackson Gan Hong Pin
Izlynn Natasha Ibrahim
Izzatul Huda Zahid
Lee Jin Chong
Mariani Lim
Marliah Ab Wahab
Mohamad Amir Hamsin
Muhammad Izzat Mohsin
Muizzah Abd Wahid
Ng Geng Zhen
Nisa Nadhirah Marlani
Noorfatihah Yahya
Norazuin Pauzer
Nor Aisyah Taib
Nor Azrin Ahmad Ismon
Noor Farahani Ghani
Nursyahidatul Afifa Roslan
Nur Aida Syahirah Salleh
Nur Hidayah Dzulkefly
Nur Inani Azizan
Nur Syafiqah Husna Murtaza
Nur Zafirah Mat Rani
Nurul Atikah Rahmat
Nurul Atikah Roslan
Nurul Farhana Basharuddin
Nurul Fazira Saat
Nurul Iffah Ibrahim
Nurul Izzati Yahya
Nurul Liyana Ibrahim
Nurul Najieha Syafiqa Masis
Nurul Shafikar A Karim
Nurul Suhaidah Kasmian
Nurul Syafiza Abdul Rahman
Phang Shel Ly
Radziah Zainol Abidin
See Su Sian
Sharifah Najlaa Mohamad Akram
Siti Mastura Muhamad
Siti Norasyikin Abd Rahman
Siti Nur Hajar Ngah
Syamilah Mustafah
Teng Kuan Lap
Tey Hong Perng
Tham Kuen Wei
Thivaany Ramasamy
Tong Hung Jun
Ummu Syaidatul Zulaikha Gazali
Yew Mei Ren

Yap Yanjun
Zulaika Kassim

Sr Mohd Nazri Abdul Wahab@

Abdul Hamid
Jalal Johari Consultants

GEOMATIC AND LAND

SURVEYING

Sr Mohd Saifullah Din

Petronas Carigali S/B

Muhammad Hazwan Mohd

Mazlan
Jurukur Teras

Fellow
Prof Madya Sr Dr Azman Mohd
Suldi
UiTM

Sr Nik Ikhwan Haqim Hanafi

Perunding Ukur Zaman

Norhasnan Ibrahim
Sykt Jurukur Konsultant

Sr Norman Zainuddin
Petronas Carigali S/B

Noor Azli Mohd Noor

Sykt Jurukur Konsultant

Sr Nurul Farhah Abdul Hamid

Promap Survey Consultants

Nurulnazwa Mohd Noh

Jurukur Esa S/B

Sr Siti Aekbal Salleh

UiTM

Syahirah Aimi Nisah

Perunding Ukur Ridhwan

Sr Yip Kit Meng

Enviro Land Services
Sr Ab. Ghafar Agus
Meridian Survey Consultants
Sr Dr. Abd. Manan Hj Samad
UiTM
Sr Nor Amin Mohd Radzuan
UiTM
Sr Hassan Jusoh
Meridian Survey Consultants
Sr Md Isa Hj Hanafiah
Infra Survey Consultants
Sr Low Siong Khim
Meridian Survey Consultants
Sr Rosli Ahmad
Jurukur Suasa Sepakat

Member
Sr Ainon Nisa Othman
UiTM
Sr Azhar Husain
Bumi Samudera Survey Consultant
Sr Badrul Hisham Ismail
Lembaga Pelabuhan Klang
Sr Bahador @ Baharuddin
Hussain
Jurukur Idris Shawal
Sr Ganesan Arumugam
Petronas Carigali S/B
Sr Hamim Hadri Hamzah
Jurukur Legacy S/B

Sr Wan Ab Aziz Mohamad

JUPEM
Sr Zainal Abidin Abd Majid
JUPEM, Perlis
Sr Zamri Rani
JUPEM Melaka
Sr Zulkarnain Mohamad
Jurukur Bersama

Graduate
Abdul Ghani Mohamed
Jurukur Setia S/B
Ahmad Afifi Nordin
Ukur Dimensi
Koh Wen Ying
Jurukur Bestari
Liow Yih Jin
Syarikat Mahyuddin&Siew S/B
Loke Vincent
Yap Sze Pin S/B
Nurain Asaruddin
Jurukur Samsudin Hassan
Mohamad Mat Hussin
Sapura Kencana Petroleum
Mohd Azrul Abd.Aziz
Ukur Dimensi

Sr Mohamaad Aidi Amin Dir

Kementerian Kesejahteraan Bandar,
Perumahan&Kerajaan Tempatan

Mohd Ilman Che Hassim

Putera Perdana Construction S/B

Sr Mohd Faisal Abdul Khanan

UTM

Mohd Nasrul Hafiz Mohd Noordin

Jurukur Khoo

Mohd Sobre Md Yunos

Jurukur Mahadi

Student
Ahmad Termidzi Zainal Ariffin
Amirul Hadi Zulkefli
Amirul Izam Fauzi
Dariwna Anak Adam
Farah Amalina Rosli
Farhana Zulaika Ismail
Fatin Fateha Abd Rahman
Hasnarizan Deraman
Hasnida Tawyer
Khadijah Maisarah Mohamad
Yusuf
Khairulanwar Rahman
Miskandar
Mohamad Asri Mohamed Nor
Mohamad Khairul Dahat
Mohamad Tarmizi Ismail
Mohd Affiq Naquidin Zainun
Mohd Atif Mad Isa
Mohd Badrul Hafiz Che Omar
Mohd Hamiduddin Haili
Mohd Noor Saifol Zakaria
Muhamad Amirul Hafiz Mohamed
Jazman
Muhamad Sadif Abdul Jabar
Muhammad Asyraf Abu Hassan
Muhammad Asyraf Che Mat
Muhammad Emran Syamil
Kamsan
Muhammad Halim
Muhammad Ikmal Ad. Razak
Nadhirah Hani Mohd Nasir
Nik Elly Syazana Nik Ibni Amil
Norlatifah Mohd Yusof
Nor Hastini Mustaffa
Noor Zuria Hazlin A.Hamid
Nurfatin Aida Azhari
Nur Adilla Nordin
Nur Ain Talib
Nur Aniza Zulkefli
Nur Aqilah Raihan Jamil Kair
Nur Azureen Saad
Nur Diyana Aqilah Razali
Nur Hamizah Abd Majid

39

LIST OF NEW MEMBERS

November 2014February 2015

Nur Shafinaz Ibrahim

Nur Zainun Syafiqah Ayob
Nurul Akma Ramazan
Nurul Hamiezah Zohari
Nurul Jannah Norzamani
Siti Seri Sofiah Mohd Saimi
Suhaila Samin
Saiful Hafizan Mohamed Yaacob
Shamil Aiman Mohammad
Ghazali
Sharifah Munirah Syed Ahmad
Zur Ain Zulkafely

BUILDING SURVEYING
Member
Sr Mohd Nurfaisal Baharuddin
UiTM

Graduate
Nur Hidayah Hajar
Siti Jazila Md Ali
Perunding Innotech
Probationer
Mohd Hanif Abd Halim
MH Great Builders S/B
Mohd Nazairi Zaidi
MH Great Builders S/B
Siti Zubaidah Hashim
UiTM, Perak

Student
Abdalla Mohamed Bashir Ali
Adriana Liyana Mohamad
Ahmad Hasif Mat Saad
Ainul Affrina Rubai
Amir Kiani Rad
Chang Kim Voon
Cheong Piak Hong
Chew Tze Chia
Chong Chee Yong
Chua Ket Wei
Dimas Triwibowo
Farah Adilah Muhmad Afandi
Goh Yin Siew
Irrma Diana Mohd Aripin
Ismanur Atiqah Ismahisham How
Izzat Muzhaffar Ridzuan
Kiong Hii Huong
Kui Sei Fen
Kwok Yong Gee
Lee Shing Peng
Lim Khai Ying
Lim Ming Hui
Lim Zi Yang

40

Ling Chin Hui

Mariah Othman
Melissa Lim Ee Ling
Mohd Farez Ezwan Rosdizan
Mohd Izzat Afiq Ghazali
Mohammad Baihaqi Mohammad
Fauzi
Mohammad Shah Hanif Mohd
Ariffin
Mohammad Zulfazley Said
Muhammad Afiqnurfawwaz
Azaha
Muhammad Akram Zainal
Muhammad Asyraf Mohamad
Zamri
Muhammad Hasif Jamil
Muhammad Firdaus Anuar
Muhammad Noor Hafiz Sohaimi
Muhammad Nur Azim Ramli
Muhammad Shazlan Shah Ramli
Nabihah Mohd Zamzani
Nazira Farahin Omar
Nismah Hayati Nasiruddin
Noor Farahana Sahrom
Nur Amalina Husain
Nur Fadilah Mohamed Yunos
Nur Hazirah Hidzir
Nur Shahiman Mahamudin
Nurul Malina Jamaludin
Nurul Hassanah Mohamad Azri
Nurul Huda Zainol
Nurul Jannah Abdul Aziz
Siti Atikah Mohd Redzuan Chean
Siti Faezah Mohamed Aziz
Siti Nur Amanina Kamaruzaman
Tan Kar Yap
Ting Huang
Tuan Aime Nadia Tuan Suhaimi
Umar Abd Aziz
Wan Zahida W Mat Zin

With Best Compliments

from

Associate Member
Amirhossein Mehdipoorkaloorazi
Perunding NFL S/B
Head Office
G22A Jalan Pandan Prima 2,
Dataran Pandan Prima,
55100 Kuala Lumpur
Tel: (603) 9287 4949
Fax: (603) 92877552
E-mail: piqs@streamyx.com
Web: www.pakatan.net.my
Kuching
Lot 7022, 1st Floor
Section 64, KTLD, Jalan Pending
93450 Kuching Sarawak
Tel: (6082) 330223
Fax: (6082) 330221

Penang
70, Off Jalan Mahsuri
11950 Bandar Bayan Baru, Pulau Pinang
Tel: (604) 642 0255
Fax: (604) 642 0262
E-mail: pakatan_png@yahoo.com
Kota Kinabalu
Lot 3-3, Blok A, 3rd Floor
Ruang Plaza Lagenda
Heritage Plaza, Jalan Lintas Luyang
88830 Kota Kinabalu, Sabah
Tel: (6088) 716696

ISO 9001:2000
ID NO. 1940

Vol.50 No.1 2015

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