FLRS Ver 2.1 UserReferenceManualforFBO

User Reference Manual
Of
Food Licensing & Registration System (FLRS)
(Version 2.0)
For
Food Business Operator (FBO)
User Reference Manual for FBO - Food Licensing & Registration System (FLRS) Version 2.1
Revision History
Version #
Date
Reason
1.0
28th Dec 2011
Central Licensing System developed initially got

extended to handle the State Licensing & Registration
activities as per the FSSAI Act 2006.
2.0
19th Mar 2012
New features and changes to the application as per the

request from FSSAI & States during pilot implementation
of State Licensing & Registration.
Prepared By: Logicsoft International Pvt. Ltd.
Page 1 of 36
Table of Contents
1.
INTRODUCTION ............................................................................................................................................. 3
2.
HOW TO ACCESS THE SYSTEM?...................................................................................................................... 3
3.
FBO SIGN-UP (FOR SELF-CARE PORTAL) ......................................................................................................... 4
4.
CHECKING ELIGIBILITY ................................................................................................................................... 6
5.
LOGIN PAGE .................................................................................................................................................. 9
6.
FOOD BUSINESS OPERATORS HOME PAGE ................................................................................................. 10
7.
APPLYING FOR LICENSE/REGISTRATION ...................................................................................................... 11

7.1. APPLICATION FOR CENTRAL LICENSE ..........................................................................................................................15
7.2.
APPLICATION FOR STATE LICENSE .......................................................................................................................20
7.3. APPLICATION FOR REGISTRATION CERTIFICATE ............................................................................................................25
8.
EDITING OR CORRECTING THE APPLICATION FORWARDED BY DESIGNATED OFFICER ................................. 27
9.
SUBMITTING CLARIFICATION(S)................................................................................................................... 29
10.
SUBMITTING HALF-YEARLY AND ANNUAL RETURNS ............................................................................... 30
11.
APPLYING MODIFICATION ON ISSUED LICENSE ....................................................................................... 31
12.
APPLYING FOR RENEWAL32
13.
FORGOT PASSWORD ............................................................................................................................... 33
14.
RESET PASSWORD ................................................................................................................................... 34
15.
EDIT /UPDATE PROFILE ........................................................................................................................... 35
16.
SUPPORT ................................................................................................................................................. 36
Page 2 of 36
1. Introduction
1. FSSAI provides an opportunity for Food Business Operators (FBOs) to apply for
Registration/Licensing through online Registration/Licensing System. It also provides an option
to track the status of application online through a Application Reference No. provided by the
system during the submission of application.
2. The FBOs should take a print out of the Online Application Form generated through the system
and submit the application to Regional Authority/State Authority with all supportive documents
within fifteen days from the date of submission of application online.
3. FBO can register themselves online for the username and password (or) by providing the
contact details can apply for Licensing / Registration.
2. How to Access the System?

The system can be accessed by using the link http://foodlicensing.fssai.gov.in using any
standard web browser like IE, Firefox, Google Chrome etc.
It is a web enabled system, hence can be used 24* 7 by all the stakeholders. The stakeholders can access
this online system through any web browser.
Page 3 of 36
3. FBO Sign-up (For Self-Care Portal)

Type the URL: - http://foodlicensing.fssai.gov.in on the address bar of the browser. On the
screen which appears below (Fig. 1), click on Sign-up (For Self-Care Portal) link to Sign-up.
Fig. 1
The screen below (Fig. 2) shows the FBO Sign-up form for FBO.
Page 4 of 36
Note:
1. Enter a valid & active email id to receive alerts on e-mail.
2. Enter a valid mobile no to receive alerts via sms.
3. Once you type the User-ID the system will check for the availability. If the User-ID
already exists in the system then an alert message This UserID already exists.
Please try another will appear.
4. Password length should be 6 to 20 characters including at least one special
character.
Fig. 2
Fill the form and click on Register button to complete the FBO sign-up process.
After successful sign-up:
1. Sign-up success message will appear as shown below (Fig. 3).
2. SMS and E-mail will be forwarded confirming the successful sign-up.
Fig.3
Page 5 of 36
4. Checking Eligibility
Food Business Operator can check their Eligibility (whether they are eligible for Central License OR State
License OR Registration Certificate as per Capacity/Turnover of their business) by clicking on the link
Check your eligibility on the login page, as shown below (Fig. 4)
Fig. 4
After you click on the link, you will be redirected to screen below (Fig.5)
Fig. 5
1. Fill in the Address of Premises, State, District then click on Save & Add button under Action
column; if you are operating from multiple premise /unit, using "Save & Add" add each premise
/ unit address details separately and check for eligibility individually as shown in below screen
(Fig.6).
Page 6 of 36
Fig. 6
2. After adding the Premise Details, click on Click to Check Eligibility link to check the eligibility
for that premise, and the page like the one given in the below screen will appear (Fig.7)
Fig. 7
3. Select the Kind of Business you want to apply for and the category under that Kind of Business
(as shown above in Fig. 7), then click on Proceed button, then below screen will appear(Fig.8)
Fig. 8
4. The License Category for the premise will be finalized after assessment (as shown above in Fig.
8). Click on OK. Check the eligibility for all the individual premises in a similar way. The page
like the one given below will be generated (Fig. 9).
Page 7 of 36
Fig.9
5. After adding all the premises and checking their eligibility individually, click on Proceed to
Generate Summary of Eligibility Report (All Premises/Units) to generate Eligibility Report (as
shown below in Fig.10)
Fig. 10
5. Note: Click on printer icon to print the Eligibility Summary Report.
Page 8 of 36
5. Login Page
Type the URL: - http://foodlicensing.fssai.gov.in and login to the system with the User Name and
password created during FBO Sign up (as shown below in Fig. 11).
Fig. 11
Note:
6. In case you are not able to login, please reset your password by clicking on
Forgot Password link OR contact support team.
7. To view the status of the online submitted application without login, enter
the Application Reference No. in the text box under heading Track Your
Application Status and click on Go.
Page 9 of 36
6. Food Business Operators Home Page

The home page for the logged in FBO will be displayed as shown below in Fig. 12
Fig. 12
1. To view the status of submitted applications click on Click to View against the heading List of
Online Submitted Application(s)
2. To view the pending/incomplete applications click on Click to View against heading List of
Incomplete Application(s)
Note: To Logout from the system, click on Logout link.
As shown below in fig.13 for Submitted Applications

3. If Application scrutinization is completed for an application, then under heading Scrutinization
App id will be displayed.
4. If Inspection is completed for an application, then under heading Inspection Inspection
Completed will be displayed.
5. If License is issued for an application, then under heading License/Certificate
License/Registration Number will be displayed.
6. To view the Acknowledgement Receipt click on View against that Reference No.
As shown below in fig.13 for Pending Applications, click on Proceed link to complete and submit
the application.
Fig.13
Page 10 of 36
7. Applying for License/Registration

To apply for License/Registration move the mouse over License/Registration and from the drop down
option click on Apply for License/Registration as shown below in Fig. 14
Fig. 14
FBO will be re-directed to Eligibility page as shown below in fig. 15
Note: Each location will be issued separate license (except transporter where one license will be issued for
all vehicle of a single transporter/ business). In case FBO is operating in more than two states, he has to
obtain one additional Central License for Head office/ registered office and separate license for each
location as per Capacity/Turnover (State/ Central License).
Page 11 of 36
Fig. 15
1. Select the State for which you want to apply for license (Select State of Premises for which
License/Registration is being applied) from the drop down.
2. Select all the kind of Businesses which are located in a single premise for which you want to
apply for License.
3. For each Kind of Business selected, check the capacity/turnover for determining the eligibility
for that category.
4. Click on Proceed.
After clicking on Proceed, FBO will be re-directed to below screen Fig. 16
Page 12 of 36
Fig. 16
Note: If you want to apply for Conversion to FSS license, then select YES for question Are you already
holding License given under other laws existing prior to Food Safety and Standards Regulations, 2011?
After Assessment all the Kind of businesses will be grouped under the respective License Category. FBO
can apply for each license category individually by clicking on the link Click to apply link against each
License Category (OR) apply for a single highest license evaluated as per the eligibility criteria of all the
business by clicking on link above CANCEL button.
Page 13 of 36
Note:
8. Depending upon the assessment of the eligibility criteria for each individual business of
an FBO, if it is determined that an FBO is eligible for multiple licenses, and then the FBO
can opt for individual licenses for each food business/category by clicking on the Click to
Apply link against a License category.
9.
OR
10. FBO can opt for a single highest license evaluated as per the eligibility criteria of all the
business by clicking on link above CANCEL button and further the highest fee applicable
license shall be applicable.
Page 14 of 36
7.1.
Application for Central License
Based on Pre-check if the FBO is re-directed to Central License then the application form for Central
License will appear as shown in the screen below in fig. 17
Fig. 17
Fill the form details and click on PROCEED button to proceed further. FBO will be re-directed to the
Product details page as show below in Fig. 18
11. Note: Enter the Correct information as same will be printed on the License Issued by the
Authority.
Page 15 of 36
Fig. 18
1. To add any product, click on the Select Food Category and from the drop down menu select
the food category. And if there are Sub categories for the Food category selected then select the
sub category from the drop down menu as show below in Fig. 19(IF applicable).
Fig. 19
2. Enter the Name of all Food items which will come under the selected food category separated
by comma.
3. Enter the Quantity and Incase of Processing unit Select the Kind of business from the drop down
list.
4. Click on Save & Add button under heading Action to add the product.
5. FBO can add more than one Food category one by one.
After completing this section click on Save & Next button, FBO will be re-directed to the screen as
shown below in Fig. 20
Page 16 of 36
Fig. 20
After completing the section in Fig. 20 click on Save & Next button, FBO will be re-directed to the
screen as shown below in Fig. 21
Note: FBO has to fill in the Already Holding License Detail(s), if applying for Conversion to FSS License.
Page 17 of 36
Fig. 21
6. To submit file electronically click on Choose File and select the file from your system and click
on Upload.
7. If the soft copy of any document is not available, then select the Submission type as
Physically and enter your remarks.
8. If any document is not applicable for the category of business, then select Not Applicable.
9. Select How many years (1 5) you want to apply from the drop down and proceed for the
payment.
FBO will be re-directed to Payment mode selection page as shown below in Fig. 22
Fig. 22
10. If FBO selects Pay Online, then FBO will be re-directed to the Payment gateway page for
making license fee payment.
11. For Pay via Demand Draft option the below screen as shown in fig. 23 will appear.
Page 18 of 36
Fig. 23
12. Click on Preview/Edit Application before Final Submission button to preview application
before final submission.
13. Enter the Demand Draft No, Issuing Bank, Branch and select the Issue Date from the calendar
and then click on Submit.
License Application will be submitted successfully (Acknowledgment Receipt will be generated as shown
in fig. 24) and online application will be forwarded to the respective Designated Officer. Please note
down the Reference Number generated for future reference.
Fig. 24
14. Click on View/Print License Application to take print out of Application (Form -B) and click on
Printer
icon
to
print
the
Acknowledgement
Receipt.
Note: To modify the application details after final submission, please contact Designated Officer at address
printed on the Acknowledgement Receipt.
Page 19 of 36
7.2.
Application for State License
Based on Pre-check if the FBO is re-directed to State License then the application form for State License
will appear as shown in the screen below in fig. 25
Fig. 25
Fill the form details and click on PROCEED button to proceed further. FBO will be re-directed to the
Product details page as show below in Fig. 26
Note: Enter the Correct information as same will be printed on the License Issued by the Authority.
Page 20 of 36
Fig. 26
1. To add any product, click on the Select Food Category and from the drop down menu select
the food category. And if there are Sub categories for the Food category selected then select the
sub category from the drop down menu as show below in Fig. 27(IF applicable).
Fig. 27
2. Enter the Name of all Food items which will come under the selected food category separated
by comma.
3. Enter the Quantity in (MT/Day).
4. Click on Save & Add button under heading Action to add the product.
5. FBO can add more than one Food category one by one.
After completing this section click on Save & Next button, FBO will be re-directed to the screen as
shown below in Fig. 28.
Page 21 of 36
Fig. 28
After completing the section in Fig. 28 click on Save & Next button, FBO will be re-directed to the
screen as shown below in Fig. 29
Note: FBO has to fill in the Already Holding License Detail(s), if applying for Conversion to FSS License.
Page 22 of 36
Fig. 29
6. To submit file electronically click on Choose File and select the file from your system and click
on Upload.
7. If the soft copy of any document is not available, then select the Submission type as
Physically and enter your remarks.
8. If any document is not applicable for the category of business, then select Not Applicable.
9. Select How many years (1 5) you want to apply from the drop down and FBO will be redirected to Payment mode selection page as shown below in Fig. 30
Fig. 30
10. If FBO selects Pay Online, then FBO will be re-directed to the Payment gateway page for
making license fee payment.
11. For Pay via Demand Draft option the below screen as shown in fig. 31 will appear.
Page 23 of 36
Fig. 31
12. Click on Preview/Edit Application before Final Submission button to preview application
before final submission.
13. Enter the Demand Draft No, Issuing Bank, Branch and select the Issue Date from the calendar
and then click on Submit.
License Application will be submitted successfully (Acknowledgment Receipt will be generated as shown
in below fig. 32) and forwarded to the respective Designated Officer. Please note down the Reference
Number generated for future reference.
Fig. 32
14. Click on View/Print License Application to take print out of Application (Form -B) and click on
Printer icon to print the Acknowledgement Receipt.
Page 24 of 36
7.3.
Application for Registration Certificate
Based on the Pre-check if the FBO is directed to registration then the application form for registration
will appear as shown in the screen below in Fig. 33.
Fig. 33
1. The Kind of Business selected in the first page will be automatically selected. If the users want to
add more business types they can select any other Kind of Business.
2. Fill Address of Premises where food business is located.
3. If the Correspondence Address is different from the Address of Premises, then choose No for
the option Is your Correspondence Address same as Address of Premises? and fill the
Correspondence Address details.
4. Add details of food items proposed to be manufactured or sold as shown in fig. 34
Page 25 of 36
Fig. 34
5.
6.
7.
8.
Select the number of years for which you want to apply.

Select the Payment Mode and fill the details accordingly.
After filling the application form click on Submit button to submit the application.
After successfully submitting the Registration application, the Application number will be
generated and will be displayed as shown in the screen below fig. 35
Fig. 35
Page 26 of 36
8. Editing or correcting the Application Forwarded by Designated

Officer
Fig. 36
In the home page move the mouse over License/Registration and click on Application for Editing link
to find the applications forwarded by Designated Officer for editing as shown in fig. 36. You will get the
page Application for Modification (ref below Fig.36a).
Fig. 36a
Modifying the Application
1. To modify the application click on the Proceed link against the application (ref above fig 36a).
2. Once the application is sent for modification you can modify the details according to the
Remarks by DO.
3. There are certain scenarios for which the DOs can send the application for modification to FBO.
4. Invalid business or mismatching of business details.
5. Improper submission of supporting documents.
6. Other discrepancies.
Page 27 of 36
Cancel Application
1. To cancel the application click on the Cancel Application link against the application (ref above
fig 36a).
2. If the application is send for modification for invalid business, you have no option to modify the
kind of business. In this case you have to cancel the application and have to apply for new
application.
3. In case if DO sends the application for modification after accepting the payment and then the
application has been cancelled by FBO, the paid amount can be refunded only by approaching
DO in offline mode.
Page 28 of 36
9. Submitting Clarification(s)
In the home page move the mouse over License/Registration and click on Clarification/Incident(s)
link to find the applications forwarded by Designated Officer for Clarifications as shown in fig. 37
Fig. 37
1. Click on Proceed link against the application to proceed and submit the Clarification back to
designated officer.
Note:
12. In case if DO sends the application for modification for invalid Kind of business such as
Dairy Units, Vegetable oil processing units, etc. and State of Premises, FBO cannot
modify it. In those circumstances FBO has to cancel the application and apply for new
application.
Page 29 of 36
10. Submitting Half-Yearly and Annual Returns

In the home page move the mouse over Return(s) and click on Return Submission link as shown in
fig. 38.
Fig. 38
1. Click on Submit New Return(s) against any License Number to submit the Return for that
particular license.
2. If submitting return for Dairy Units, then please select whether you are submitting Half Yearly or
Annual Return, as shown in fig. 39.
Fig. 39
3. Fill the Return form and then click on Submit, as shown in fig. 40
Fig. 40
Page 30 of 36
11. Applying for modification in issued License

Once the application is generated and issued user will get the option of Modification in FBO Login.
Using this user can apply for modification such as adding new business, communication details etc. User
has to pay 1 year fee for modification on generated license.
1. Mouse over Modification (ref above fig.) and click on the Apply for Modification in License in
the drop down list. You will get the page List of central License for Modification with issued list
which is shown as below.
2. To make any modification on any License, click on the Proceed link of that particular license. You
will get a warning message box which is shown as below.
Page 31 of 36
Once you click on the proceed link you have to complete the modification process. Otherwise the
selected licence will be displayed under Incomplete Application section. So if you wish to countinue
click on the OK button (ref above fig.) and make the necessity modification and then submit the details.
12. Applying for Renewal

Once the application is generated and issued user will get the option of Renewal in FBO Login. License
will start listing under Apply for Renewal of License 60 days prior to expiry. Using this user can apply
for renewal free of cost till 30 days prior to expiry. After which FBO will have to pay Rs 100/day till the
expiry date.
1. Mouse over Renewal (ref above fig.) and click on the Apply for Renewal in License in the
drop down list. You will get the page List of Licenses for Renewal
2. To apply for Renewal on any License, click on the Proceed link of that particular license. You will
get a warning message box which is shown as below.
Page 32 of 36
3. Once you click on the proceed link you have to complete the Renewal process. Otherwise the
selected licence will be displayed under Incomplete Application section. So if you wish to
countinue click on the OK button (ref above fig.) and submit the application for License
Renewal.
13. Forgot Password

1. In case you are not able to login, please reset your password by clicking on Forgot Password
link (as shown in below fig. 41) or contact support team
Fig. 41
2.
3.
4.
5.
Enter your User ID

Enter Your Registered Email ID (OR)
Select the Security Question and provide the answer.
Click on Submit button. The password will be reset and the new password will be sent to the
Registered Email ID.
Page 33 of 36
Fig. 42
14.
Reset Password
To reset your Password click on Reset Password link (as shown in below fig. 43)
Fig. 43
Page 34 of 36
15.
Edit /Update Profile
To modify the profile details, click on Edit /Update Profile under heading My Profile as shown in fig.
44 and then click on Edit button.
Fig. 44
Modify the required fields and click on Update to save the changes as shown in fig. 45
Fig. 45
Page 35 of 36
16.
Support
1. Telephone numbers: 011 65705552 / 64672224.

2. E-mail id: licensing@fssai.gov.in
THANKS..!!
Page 36 of 36

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User Reference Manual

28th Dec 2011

Central Licensing System developed initially got

19th Mar 2012

New features and changes to the application as per the

Prepared By: Logicsoft International Pvt. Ltd.

HOW TO ACCESS THE SYSTEM?...................................................................................................................... 3

FBO SIGN-UP (FOR SELF-CARE PORTAL) ......................................................................................................... 4

CHECKING ELIGIBILITY ................................................................................................................................... 6

LOGIN PAGE .................................................................................................................................................. 9

FOOD BUSINESS OPERATORS HOME PAGE ................................................................................................. 10

APPLYING FOR LICENSE/REGISTRATION ...................................................................................................... 11

EDITING OR CORRECTING THE APPLICATION FORWARDED BY DESIGNATED OFFICER ................................. 27

SUBMITTING HALF-YEARLY AND ANNUAL RETURNS ............................................................................... 30

APPLYING MODIFICATION ON ISSUED LICENSE ....................................................................................... 31

APPLYING FOR RENEWAL32

FORGOT PASSWORD ............................................................................................................................... 33

RESET PASSWORD ................................................................................................................................... 34

EDIT /UPDATE PROFILE ........................................................................................................................... 35

Prepared By: Logicsoft International Pvt. Ltd.

2. How to Access the System?

Prepared By: Logicsoft International Pvt. Ltd.

3. FBO Sign-up (For Self-Care Portal)

Prepared By: Logicsoft International Pvt. Ltd.

Prepared By: Logicsoft International Pvt. Ltd.

Prepared By: Logicsoft International Pvt. Ltd.

Prepared By: Logicsoft International Pvt. Ltd.

5. Note: Click on printer icon to print the Eligibility Summary Report.

Prepared By: Logicsoft International Pvt. Ltd.

Prepared By: Logicsoft International Pvt. Ltd.

6. Food Business Operators Home Page

Note: To Logout from the system, click on Logout link.

As shown below in fig.13 for Submitted Applications

7. Applying for License/Registration

Prepared By: Logicsoft International Pvt. Ltd.

Prepared By: Logicsoft International Pvt. Ltd.

Prepared By: Logicsoft International Pvt. Ltd.

Prepared By: Logicsoft International Pvt. Ltd.

Application for Central License

Prepared By: Logicsoft International Pvt. Ltd.

Prepared By: Logicsoft International Pvt. Ltd.

Prepared By: Logicsoft International Pvt. Ltd.

Prepared By: Logicsoft International Pvt. Ltd.

Prepared By: Logicsoft International Pvt. Ltd.

Application for State License

Prepared By: Logicsoft International Pvt. Ltd.

Prepared By: Logicsoft International Pvt. Ltd.

Prepared By: Logicsoft International Pvt. Ltd.

Prepared By: Logicsoft International Pvt. Ltd.

Prepared By: Logicsoft International Pvt. Ltd.

Application for Registration Certificate

Prepared By: Logicsoft International Pvt. Ltd.

Select the number of years for which you want to apply.

Prepared By: Logicsoft International Pvt. Ltd.

8. Editing or correcting the Application Forwarded by Designated

Prepared By: Logicsoft International Pvt. Ltd.

Prepared By: Logicsoft International Pvt. Ltd.

10. Submitting Half-Yearly and Annual Returns

Prepared By: Logicsoft International Pvt. Ltd.

11. Applying for modification in issued License

Prepared By: Logicsoft International Pvt. Ltd.

12. Applying for Renewal

Prepared By: Logicsoft International Pvt. Ltd.

13. Forgot Password