Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
True (*)
False
Correct
2.Select the best reason why a Customer User Administrator (CUA)
would activate Auto Approve for a Support Identifier.
The Organization is very large, and the CUA does not have time
to individually approve all requests
To enable generic access to Knowledge Base and My Oracle
Support Community (*)
This is a security risk; therefore, a CUA would not use this feature
To stop the email notification about users wanting access
None of the above
Correct
3.A Support Identifier (SI) is a numeric value that is assigned when
purchasing Hardware or Software from Oracle.
True (*)
False
Correct
4.Who approves End Users and sets their access levels for My Oracle
Support?
Oracle Support
Your Organization
Your Customer User Administrator (*)
None of the above
You do not need approval for access
Correct
5.Oracle Support manages roles and responsibilities for all users
associated to a Support Identifier in My Oracle Support.
True
False (*)
Correct
Customer User Administrator and Support Identifiers
(Answer all questions in this section)
6. How would the Customer User Administrator (CUA) turn on the
Service Request Details in the email option for a Support Identifier?
True (*)
False
Correct
9. You would like to locate content about what changed in the LATEST
My Oracle Support release. Which of the following statements best
describes the steps you would follow?
Call Oracle and log a Service Request to ask what changes have
been made.
Post a question in the Using My Oracle Support Community
asking what changes have been made in the last release
Access the My Oracle Support Resource Center and view the
Release Notes (*)
Search for 'Release Notes' in the Global Search and go through
the different results.
Correct
10.As a customer, you want to stay informed about ALL UPDATES to
content related to My Oracle Support. Which of the following
options is the best approach?
Follow @myoraclesupport on Twitter
Log a non-technical support Service Request and have the
Oracle Support team tell you what is new
View the User Resource Center on your dashboard to see the
latest content (mark it as a favorite) (*)
Subscribe to Hot Topics E-Mail: From Selected Products, click
Add and search for My Oracle Support, select "Knowledge
Articles" and Apply your changes.
None of the above
Correct
My Oracle Support Introduction
(Answer all questions in this section)
11.As a user of My Oracle Support, you want to get the most value from
the customizable dashboard layout. Which of the following are best
practices to customize your layout and make it work for you? Select
all that apply.
True
False (*)
Correct
13.The number of tabs you see in My Oracle Support depends on the
Support Identifiers associated with your account.
True (*)
False
Correct
(1) Points
True
False (*)
The PowerView feature allows you to filter search results by
product family or other options
15.What is a Search Assistant?
True (*)
False
Correct
19.A common problem that Users experience in My Oracle Support
when searching: User enters a key word in the Global Search box
and views the results. User cannot find the desired information due
to the large volume of content returned with this approach.
True (*)
False
Correct
Product Certifications
(Answer all questions in this section)
20.I am not sure of the exact product name to use in the Certifications
tab. What is the best approach?
Correct
Product Certifications
(Answer all questions in this section)
21.A product is certified for a specific release of an operating system
(OS) on a particular hardware platform. For example, Oracle
Database (11.2.0.3.0) on Oracle Solaris 11 (SPARC)
True (*)
False
Correct
22.What does the Certifications tab in My Oracle Support provide to the
user?
True
False (*)
Older products and some new products are NOT available in the
Certifications tab; however, there may be content if you use
global search. If not, post your question in the community for
your product.
24.What is the definition of a certification?
True (*)
False
Correct
Patches and Updates
(Answer all questions in this section)
26.From within My Oracle Support, select the best description of how
to download the latest firmware patch for Netra Blade X3-2B
Patches and Updates > Advanced Search > Enter Netra Blade
X3-2B > Select Release > Add a filter line Add Description is
Firmware and view and download the results. (*)
From the My Oracle Support Community Post a question to
ask for the link to download the latest firmware patch for Netra
Blade X3-2B
From Global search enter Netra Blade X3-2B and Patch, select
enter and from the results select view the document follow the
link to Oracle.com/technetwork/systems, Find and locate the
Netra Blade X3-2B click the link to download the patch
Log a Service Request in My Oracle Support and ask for a link
to the patch to download it.
Correct
27.You have a question about the patch you are downloading. Which is
the best option from the following choices?
Locate the patch via search on the Patches & Updates page >
select the patch number to view the patch details > select Start a
discussion or reply to discussion based on what is available (*)
Call Oracle Support and ask a Support Engineer
Log into My Oracle Support Community, locate your product
and post your question
Submit a Service Request with your question as the summary
Correct
28.You have some questions about a recommended patch set for your
products. What is the best practice for you to ask specific questions
and get feedback?
Use the Patch Search region on Patches & Updates tab, Product
or Family (Advanced) search. Select release and type (Patchset)
and search. Sort patches based on date to see the latest displayed
first
Log a Service Request
Add the 'Recommended Patch Sets' widget to your dashboard
Create a new thread in the appropriate patching community and
discuss with the members of your community. (*)
Use Google to find out what recommended patches are available
Correct
29.I can use Patch Plans and Upgrade Plans without having Oracle
Configuration Manager installed.
True
False (*)
Correct
30.What products can use patch plans? Identify an answer within My
Oracle Support with the best description.
True (*)
False
Correct
33.In what subspaces can you post a Blog or Idea?
following
All of the above (*)
Correct
37.My email is overflowing with notifications from My Oracle Support
Community. What options do I have to address this problem?
True (*)
False
Correct
39.Oracle Enterprise Manager Harvest Job is a collection tool that
gathers information about your Oracle set-ups, configuration, and
OS. You can automate this information transfer with Oracle
True (*)
False
Correct
40.How is this type of collected data valuable to you?
(1) Points
True (*)
False
Correct
47.You are in the process of logging a new Service Request. During
Step 2 (Solutions), you see a solution that does resolve your issue.
What should you do next?
True (*)
False
Correct
49.A recommended best practice is to organize all the data associated
with your issue before you initiate a new Service Request. A Fully
Qualified SR provides Oracle Support with as much detail as
possible about your issue. This includes what happened, users
impacted, single or repeat occurrences, any changes, and related
diagnostic data to attach to the Service Request
True (*)
False
Correct
50.The following is a common problem that Users encounter when
trying to log a Service Request: they do not have the correct access
level in My Oracle Support and/or do not have the correct Support
True
False (*)
Correct
53.You are a CUA for your company. You are currently in a three-day
organizational meeting and are concerned about getting behind on
new user requests for access to My Oracle Support. Unfortunately,
you will not be able to approve any requests through the mobile
application as it only allows you to search the knowledge base.
True
False (*)
Correct
True
False (*)
Correct
55.The Customer User Administrator for my organization is able to
utilize Mobile My Oracle Support to review access requests with just
a smart phone and Internet access.
True (*)
False
Correct
Mobile My Oracle Support
(Answer all questions in this section)
56.You receive a Tweet from Oracle while you are in a meeting. There
is some interesting information about one of your products. You can
quickly log into Mobile My Oracle Support and search the
knowledge base to get more details to share with your colleagues
during the meeting.
True (*)
False
Correct
True
False (*)
Correct
64.A "Mutual Customer" under Oracle Collaborative Vendor Support
(OCVS) must have an active support contract with BOTH Oracle
and a participating Partner.
True (*)
False
Correct
65.Under the OCVS model, a customer calls a vendor for a technical
problem. While the support analyst decides involvement from
another vendor, he will log an SR to the other vendor, then customer
follows the other verndor's SR process.
True
False (*)
Correct