Ques- Explain Limitation of E-Commerce?

1. Security:- the security risk in e commerce can be client / server risk

data transfer and transaction risk
virus risk
2. High start up cost:The various components of cost involved with e commerce are: connection:- connection cost to the internet.
hardware / software:- this includes cost of sophisticated computer, moduer, routers, etc.
maintenance:- this include cost invole in traning of employees and maintenance of web-pages.
3. Legal issues:- these issues arises when the customer data is fall in the hands of strangers.
4. Lack of skilled personnel:- there is difficulty in finding skilled www developers and knowledgeable
professionals to manage and a maintain customer on line.
5. Loss of contact with customers:-Sometimes customers feels that they doesnot have received sufficient
personal attention.
6. Uncertainty and lack of information:- most of the companies has never used any electronic means of
communication with its customers as the internet is an unknown mode for them.
7. Some business process may never be available to e commerce:-Some items such as foods, high
cost items such as jwellery may be impossible to be available on the internet.

QUES 2) write in your words: Future of E-commerce in India and in globe?

ndian e-commerce industry has evolved over a period of time with innovations that have changed the
rules of the game globally. Cash on delivery (COD) is one such example. In a country where credit card
penetration is much lower than other developed markets and where e-commerce companies are still
working hard to build trust among shoppers, introducing cash on delivery has been one of the key factors
for the success of the segment. At present, COD is the preferred payment mode for close to 55-60% of all
online transactions in the fashion and lifestyle segment in India.
COD is here to stay owing to its convenience and its cultural affinity and will be a major part of payment
mechanisms for at least the next four to five years. Executing COD efficiently and painlessly for the
customer is critical to the success of any e-commerce player in the country.
Delivering experiences
Besides COD, e-commerce players need to focus on customer experience as a means to build trust and
confidence. Customer experience encompasses every interaction a customer has with your service from
placing an order to interacting with your customer service team, to the actual delivery experience.
Providing a great delivery experience is one of the core aspects to delighting customers. This doesnt
necessarily mean constantly pushing the frontier on faster deliveries. Being a day behind the fastest in the
market isnt a big deal, but trust, consistency and reliability are more important. The more faith the
customer has in your delivery service, the more likely he is to buy again. Delivering a good experience is
critical not only to ensure repeat purchase from a customer, but also for building a good brand image and
word-of-mouth publicity.
Growing the base
Online shopping has seen a lot of traction in the last 12-18 months. India has almost 130 million online
users at present, out of which as many as 10% are engaging in online transactions. The online user base is
expected to cross 300 million in the next 2 3 years and a larger percentage of people are expected to
transact online by 2015. This large base will provide vast scope for e-commerce businesses to establish
themselves in India.
Growing opportunities
Cities beyond metros are in the limelight for all the good reasons. On an average, almost 50 55% of our
business come from tier 2 and tier 3 cities and I believe this ratio is similar across other ecommerce
companies in the country. With metro markets reaching saturation, I believe tier 2 and 3 cities are going to
be the biggest drivers for ecommerce businesses in India in the not so distant future. Building a robust
supply chain is critical to efficiently fulfilling orders from these cities and tapping their full market

potential.The e-commerce industry is growing at a rapid pace and changing the dynamics of the retail
industry. In the coming years, e-commerce is expected to contribute close to 8-10% of the total retail
segment in India. This growth is bound to continue provided e-commerce companies focus on innovating,
building strong technology infrastructure and delivering the best customer experience.
Ques3) What is E-commerce life cycle Model (ESLC)?

Ques- What are the risk In electronic payment system?

Electronic payment is a popular method of making payments globally. It involves sending money from
bank to bank instantly -- regardless of the distance involved. Such payment systems use Internet
technology, where information is relayed through networked computers from one bank to another.
Electronic payment systems are popular because of their convenience. However, they also may pose
serious risks to consumers and financial institutions.
Tax Evasion

Businesses are required by law to provide records of their financial transactions to the
government so that their tax compliance can be verified. Electronic payment however can frustrate the
efforts of tax collection. Unless a business discloses the various electronic payments it has made or
received over the tax period, the government may not know the truth, which could cause tax evasion.
Fraud

Electronic payment systems are prone to fraud. The payment is done usually after keying in a
password and sometimes answering security questions. There is no way of verifying the true identity of
the maker of the transaction. As long as the password and security questions are correct, the system
assumes you are the right person. If this information falls into the possession of fraudsters, then they can
defraud you of your money.

Impulse Buying

Electronic payment systems encourage impulse buying, especially online. You are likely to make
a decision to purchase an item you find on sale online, even though you had not planned to buy it, just
because it will cost you just a click to buy it through your credit card. Impulse buying leads to
disorganized budgets and is one of the disadvantages of electronic payment systems.
Payment Conflict

Payment conflicts often arise because the payments are not done manually but by an automated
system that can cause errors. This is especially common when payment is done on a regular basis to many
recipients. If you do not check your pay slip at the end of every pay period, for instance, then you might
end up with a conflict due to these technical glitches, or anomalies.
Quest-What is business impact analysis?
Business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of
an interruption to critical business operations as a result of a disaster, accident or emergency. A BIA is an
essential component of an organization's business continuance plan; it includes an exploratory component
to reveal any vulnerabilities and a planning component to develop strategies for minimizing risk. The
result is a business impact analysis report, which describes the potential risks specific to the organization
studied. One of the basic assumptions behind BIA is that every component of the organization is reliant
upon the continued functioning of every other component, but that some are more crucial than others and
require a greater allocation of funds in the wake of a disaster. For example, a business may be able to
continue more or less normally if the cafeteria has to close, but would come to a complete halt if
the information system crashes.
Quest- identify and explain risk management paradigm?
Risk management is the identification, assessment, and prioritization of risks followed by coordinated
and economical application of resources to minimize, monitor, and control the probability and/or impact
of unfortunate events or to maximize the realization of opportunities. Risk managements objective is to
assure uncertainty does not deflect the endeavor from the business goals.
Risks can come from various sources including uncertainty in financial markets, threats from project
failures (at any phase in design, development, production, or sustainment life-cycles), legal liabilities,
credit risk, accidents, natural causes and disasters, deliberate attack from an adversary, or events of
uncertain or unpredictable root-cause. There are two types of events i.e. negative events can be classified

as risks while positive events are classified as opportunities. Several risk management standards have
been developed including the Project Management Institute, the National Institute of Standards and
Technology, actuarial societies, and ISO standards.Methods, definitions and goals vary widely according
to whether the risk management method is in the context of project management,
security, engineering, industrial processes, financial portfolios, actuarial assessments, or public health and
safety.
Risk sources are identified and located in human factor variables, mental states and decision making as
well as infrastructural or technological assets and tangible variables. The interaction between human
factors and tangible aspects of risk highlights the need to focus closely on human factors as one of the
main drivers for risk management, a "change driver" that comes first of all from the need to know how
humans perform in challenging environments and in face of risk.
Control
Identify

Track

Analyse

Plan

Quest ? How EDI is cost effective?

Expenses associated with paper, printing, reproduction, storage, filing, postage and document
retrieval are all reduced or eliminated when you switch to EDI transactions, lowering your
transaction costs by at least 35%

A major electronics manufacturer calculates the cost of processing an order manually at $38
compared to just $1.35 for an order processed using EDI

Errors due to illegible faxes, lost orders or incorrectly taken phone orders are eliminated, saving
your staff valuable time from handling data disputes

utomating paper-based tasks allows your staff to concentrate on higher-value tasks and provides
them with the tools to be more productive

Quick processing of accurate business documents leads to less re-working of orders, fewer stock
outs and fewer cancelled orders

Automating the exchange of data between applications across a supply chain can ensure that
business-critical data is sent on time and can be tracked in real time. Sellers benefit from
improved cash flow and reduced order-to-cash cycles

Shortening the order processing and delivery times means that organizations can reduce their
inventory levels

QUEST- What are difficulties and limitation of EDI?

Contrasted to XML, which is not strictly standardized, many consider EDI to have too many

standards.
There are various standards bodies who have developed 'standard document formats' for EDI

which can cause problems with cross compatibility.

These standards bodies also push standards revisions annually which could cause problems if you

have a more recent version of a document than a business partner.

EDI systems are extremely expensive making it difficult for small businesses to implement.

Many large organizations will only work with others who utilize EDI. This may limit the business
small companies are able to do with such organizations and limit trading partners.
Quest -List out all feature given by any seven company?
Flipkart feature

It has multilanguage, multicurrecy and multistore/website

Related products,up sell and cross sell

Provide 24*7 customer call

Simple configure, bundled and group product

Wallet feature

Package of item is tamper proof, weather proof, and breakage proof.

Snapdeal features

Price search on SMS

Offer working coupons and promocode

Clients account with return facility

One page checkout

Amazon

Amazon Locker

Option of deleting product from cart

Easy to filter and compare review

Look inside to the entire book

Paytym

Convinent and hassle free gift option

Added discounts

Quick processing

Diversified product